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 ⇒ Airline reviews & Traveller opinions

Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Etihad Airways

24 April 2019 Guest
Hi, one of my bag is missing in the Ethihad airways flight coming from Genoa via Rome,Abhdhabi to Bangalore .my flight from Genoa is on 20.4.19 in 7:15 flight . I raised complaint and file ref no is BLREY23516 on 21.4.2019 @ Bangalore airport.Inspite of repeated followup for the past 4 days ,I yet to get update the bag status. can you pls help?
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24 April 2019 Guest
My daughter's wedding dress just went missing" on a Lufthansa flight fr om Chicago to Frankfurt, and the staff were disinterested and downright rude to her about it. Wh ere is the dress? Someone from Lufthansa knows...
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Turkish Airlines

22 April 2019 Mark Dawson
Providng best services to the passengers. The best part is you can get instant discount on calling Turkish airlines phone number +1 (888) 204 8722 and get best and instant discount on your flight booking from us.
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Sunwing Airlines

21 April 2019 Corrine Amero
Just got back from a great Vacation in Mazatlan ,Mexico. Stayed at the RUI Emerald Bay , great hotel ,great staff ,great location. A big thank you to Alejandro Zamudio our Sunwing rep he was well informed always went above and beyond for my husband and I answering any and all questions and concerns we had . He was always friendly, polite and went out of his way to talk to us and made as feel at home. You as a company should be great full that you have such a great person on your staff. His upbeat manner and professionalism was beyond compare. Thank You again Alejandro for making our vacation seamless and enjoyable ,we will be using your company again for our vacation needs.
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Thai Lion Air

19 April 2019 Manish
If you are travelling via Thai Lion Air and if there is a Kid in your group who is less than 12 years of age, then Thai Lion Air does't allow you to book Pre baggage, Meal or Seat as they don't have any option to select year of birth after 2007 on thier Website and App. I tried on different computers/Networks/Phone and Browsers but same issue every where. While booking Pre Baggage/Meal or Seat you have to select date of birth of all the passengers. And if there is a kid who is 10 years old then no option to go on next page. And if you book checkin baggage at Airport then God know how they will rob? I called all 3 thai air india call center numbers but no one pickup the phone. Sent an email - No Response. Sent message on Facebook - No reply. Requesting everyone to pre be cautious before booking ticket via Thai Lion Air.
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Estelar Latinoamerica

18 April 2019 Guest
Met one person who traveled with Estelar Caracas-Lima and the flight was ok. On the other hand I met another person who was left at their own luck in NYC when they were to travel to Caracas. These people had to buy another ticket with another airline and never received their money back or an answer from Estelar. Strongly recommend to avoid it. Better travel with Plus Ultra, it's almost as cheap and it is more secure although it has it's bad reviews.
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Thomas Cook Airlines

16 April 2019 Sergei
I flew from Larnaca (Cyprus) to London Gatwick for only 54 pounds sterling in the middle of April. This is a 5-hour flight. Bought this ticket on the eve of the day of travel. No online registration was possible but quick registration at the airport, I was given a window seat on request without hassle. The aircraft looked new, the in-flight service was adequate though only tap water was free, other drinks and snacks had to be paid for. The flight was smooth, some serials and a film were shown on the common screens. A decent flight overall, with incredible value for money.
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15 April 2019 TJM
Ever tried Volaris? Its a grounded piece of shit. After my own Sunday plane got cancelled today, I learned fr om a neighbour that it is a common business practice for Volaris to cancel Sunday flights and put passengers last minute on Monday flights because its cheaper for Volaris. My flight today got cancelled 2.5hs before departure from SJO wh ere weather conditions are pristine and no other airline is experiencing trouble today. Instead of sending another plane or getting me tickets for a competitor airline. They put me on another plane that makes two stops and gets me to my destination >24hs late. Im ashamed about myself: I had wanted to give Volaris a first chance today because I thought Volaris is comparable to other budget airlines in the region (Im frequently flying Interjet, Gol, Azul, etc.) and I never had problems with the others. I should have read this forum first.
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Sky Express

13 April 2019 Robert Delany
Terrible service. They also ripped me off in Athens, Greece, forcing me to pay $130.00 for one piece of luggage they said was too heavy. This was for a 50 minute flight to Santorini from Athens. The ticket purchasing process did nothing to explain. They were also very disorganized in Athens.
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Stobart Air

12 April 2019 hoangytrt
I went to the airline's flight. Everything went great. Friendly flight attendants. My first friend did not intend to buy tickets from the company but after consulting at I decided to choose Stobart Air with cheaper fares but the quality is quite stable that is not inferior to the airlines. My former I used. I will use Stobart Air's flight service for a long time for my trips.
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Miami Air International

11 April 2019 JH
My only wish is that there was a way to leave a 'zero' star rating. Absolute WORST travel experience of all times. Please, do yourself a favor, and do not book with Vacation Express or travel on Miami Air Charters. I though it couldn't get any worse LAST year when our tickets said departure from Punta Cana DR was at 12:30 p.m. but Vacation Express (Miami Air) never even showed up at the airport until 3:00 p.m. and said the plane was scheduled to depart at 5:45 p.m. Over 150 passengers waiting in the very front of the airport with all their luggage, families with small children, pets, elderly passengers, no food, no bathrooms, ..... and no one would give us the time of day. We couldn't ALL be wrong and Miami Air correct, could we? Well, never fear ---- I was soooooo wrong. It could and did get so much worse this year. Like fools, we booked with Vacation Express (Miami Air) again this March. Our plane was supposed to have left Punta Cana on Sunday, March 31st and depart Buffalo for Punta Cana at 10:00 a.m. Monday, April 1st. Easy, right? The plane had mechanical problems on Sunday, March 31st but Miami Air, Vacation Express or Sunwing Vacations felt it unnecessary to inform any passengers or travel agents (though they deny this) that we were not going to leave on Monday, April 1st. All passengers went to the airport and were told to come back same time tomorrow. We did. We boarded the plane, taxied to the runway, turned around, went back to the gate and were told to deplane! There was something wrong with the plane and it had to be addressed before takeoff!! Sunwing offered a complete refund to anyone who did not want to try for a third strike. We took them up on the offer, lost our vacation for this year, and, oh, yeah, they can't do math. I have been trying since Tuesday to get my 'full refund.' I have nothing more to say, but to tell you to keep away from Vacation Express and Miami Air. To Vacation Express and Sunwing I say, PLEASE do not contract with Miami Air next year.
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Copa Airlines

10 April 2019 Guest
Worst customer service ever in the world received by Julieta Basurto !!!! She does not know what real customer service is and her negative attitude should change. Why Copa has such rude and unprofessional employees ???? She did not put attention to our request and was busy texting on her phone and laughing. When addressed she told us to walk away and don't bother her. She did not even took time to look at our issue and refused to call her supervisor. Last time I fly Copa !!!!
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Red Wings

08 April 2019 Jelena NM
Red Wings airline Deceptive prices, made up additional charges and rudest staff ever I must warn all travelers about Red Wings airline because they are the most unprofessional and untrustworthy airline I had a misfortune of dealing with. I am a frequent traveler and I traveled through Europe, Asia and Africa and I never encountered such treatment. Me and my husband and mother flew fr om Belgrade, Serbia to Moscow Domodedovo airport (outbound: march 23rd and return march 30th 2019). First they make the booking process really complicated and you dont have the option to get a ticket with check-in baggage (I purchased tickets via skyscanner, sent them additional baggage request just to be informed that the airline does not offer that option). I contacted Red Wings and got the response I can purchase the baggage on their website, but since I didnt purchase my ticket via their website but via third-party site, that was impossible. So they told me I could purchase additional baggage at their counter at the airport and that the price would be 2500 Russian rubles (around 35 euro). That was not true because they charged me 50 euro for that (I kept the receipt)! Second the airplane personal was the rudest ever I never saw such treatment, no smiles, no please they were fighting with some passengers in the rudest manner. Third on our way back they CHARGED US ADDITIONALLY for the carry-on luggage! I flew around the world with that suitcase and low cost and regular, and NEVER, no one ever charged me the price of a 23kg suitcase for a 5kg bag that fits the global carry-on standards but only in Russia it is bigger than allowed (!!!). Just to be clear in Belgrade (wh ere we were flying from) they regularly checked it and let us pass without problems, this was just on the way back. Fourth since we made a complaint at the Domodedovo airport in Moscow not just because it was outrageous to charge for a bag that was free on our way over, but because the staff at the check-in was extremely rude, unhelpful and even dismissive and sarcastic all three of us were shocked at that behavior. That was March 30th, and to this day (April 8th) no one from the Red Wings airline made contact or responded to the complaint. So to sum up I honestly recommend you avoid this airline because you will get overcharged, disrespected and mistreated and that is something you dont want when you travel. They are deceptive about their prices and very rude to their customers so it is safe to say I will never travel with them again, nor will my friends and acquaintances.
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Flair Airlines

06 April 2019 Kelly
Worst airline. A business model where they gladly take your money and set up a system for zero accountability or responsibility. No employees at airports. Call center staff with zero information or power to do anything other than the placating I apologize, there is nothing I can do... Find the number to corporate and call them 40 times a day for 2 months. See if that fits into their business model.
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Seaborne Airlines

04 April 2019 George Lyle
Its been 4 months now since I traveled on seaborne airlines and with multiple emails regarding my bags being broken into and stuff stolen I get no reply other then form letters from the emails I was told to write to . I have sent like 30 emails and still 4 months later no reply. There is no phone number to call its just email and its worthless. I had about $500. worth of things stolen and it appears seaborne cares nothing at all about their service nor do they care about my experience.
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Air Sunshine

02 April 2019 Guest
Absolute worst airline I have ever flown. Booked a flight for my family from St Thomas to Virgin Gorda. Also booked a flight for my father who's elderly and just healed from knee replacement surgery. Flight in was just OK. Check in was disorganized and staff was rude. They left 1/2 early - thankfully we were there at that time. Father was leaving a day later from VG. They decided to cancel his flight out and make him take a ferry from VG to Tortola and they would fly him our of Tortola. We called customer service asking for reimbursement for ferry and taxi which was $45. Thy said "you could have taken another airline" and hung up on me. Her name was Carmen. Guess what? They are the ONLY airline flying out of VG. so no, we cannot take another Arline. We email custom service and they told me that they were just going t cancel my dads flight all together and they they were "making a special trip for him", even though he paid for the ticket weeks in advance. We said what next, you are going to cancel ours? Yep, they sure did. The evening before our flight they cancel our flight sighting "operational necessities", even though were flying with a child. Note, my husband called the airline and asked to be booked on that flight and they happen to have availability. Now they only want to refund $300 when we paid $900 for our ticket. We had to pay $300 for ferry tickets, taxis and spend the entire day getting back to St Thomas. This company is a disgrace to Virgin Gorda tourism and should be reprimanded for their shady business practices and treating travelers so poorly. Will not be traveling to Virgin Gorda again anytime soon because of this airline.
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28 March 2019 Guest
AVOID AVOID AVOID. Just avoid Scoot. We chose this airline as the flight times and length suited us fr om Berlin to Vietnam. The flight was delayed approx 15 hours, and while they did up date us, what followed was horrible in terms of customer service. We are legally entitled by EU law to compensation for the delay. We have emailed them THREE times our claim forms, phoned them thereafter (two weeks later - whereby we were yet again told to email them to the same address we had already emailed them at, and then the operator hung up cause we complained no one was responding to that email). They are blatantly breaching EU law and ignoring our claim. Now the option is pursue them through the courts and seek damages, the compensation and costs - and waste time and energy. The flight itself is fine, its like Ryanair....but worse! Its approx USD14 for a blanket, and they crank up the cold air. A meal is USD20 and upwards. Staff are a tad young and not the most clued in. But it was a new clean airplane that was not even 50% full....we know why! Safe to say, I will NEVER use them again, and tell everyone and anyone who values their time to AVOID. Having traveled 68 countries, this is by far the worst airline I have flown with.
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Aruba Airlines

27 March 2019 Kristie
They canceled my flight with no alternative for the same day and now refuse to issue my refund. They have ignored my emails and state they cannot assist over the phone. There is no escalation contact and no contact information for anything other than email and customer service. Worst airline ever. We purchased 3 tickets and they expect us to just go away. Not before I ruin their reputation first!
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Smart Wings

25 March 2019 Guest
Awful!! Used this airline from Gatwick to Prague, was delayed for over 6 hours! Spent nearly 2 hours at the departure gate! Have since tried the long road to compensation but impossible to contact them, have tried mailing, emailing and even telephone, no reply! 3 years have passed and I would NEVER use this cheap and nasty airline again! Pay a bit extra and give this one a wide berth!!
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Blue Air

25 March 2019 Popa Dragomir
They smashed my luggage. 6 months past and nobody cares. Try to avoid this company. 0 stars, not even 1.
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Jetstar Asia

24 March 2019 G
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Frontier Airlines

22 March 2019 Guest
Frontier has a very high cancelation fee of $119. Their cancelation policy is listed differently in different places on their website. If you look in the wrong place you WILL BE MISLEAD! Make sure to read on their FAQ page here Additionally, their website will not inform you of the policy before you cancel the flight. Your money will just be gone with no explanation. I could not even tell that my flight reservation had been canceled nor did I get an email that made my cancelation clear. I had to call and wait to talk to a representative on the phone just to confirm that my flight had indeed been canceled. This company has lost a customer.
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Enter Air

22 March 2019 Guest
Very bad. Makes Ryanair look like a 5 Star airline. Avoid at all costs.
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Caribbean Airlines

22 March 2019 Anon
Caribbean airlines needs to drug test their crew regularly as I see so. Many pilots I know abusing cocaine. Especially the younger ones. Also breaking all the rules of safety and integrity of the airline.
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Air Antilles Express

20 March 2019 Guest
My flight from St Martin to Guadeloupe was cancelled - 2 years ago. Since then I have been trying to get the refund owed to me. The phone number always gives the message: this system is busy, please try later' and the client service just advises me to fill in another form (I have done this twice already). More than 60 emails, several promises of a refund, and I still have not received my money.
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14 March 2019 Alan Barnett
I recently booked a return flight from Glasgow to London with golf clubs. To carry sports equipment is £37.00 each way. Prior to my departure l was involved in a fall resulting in not being able to carry a golf bag full of clubs to and from the airports. I telephoned the Luton Helpline to explain my difficulties and was told by a customer operative that l would be fully compensated. After 4 further telephone calls to customer services l have been fobbed off with the 2nd, 3rd and 4th operator blaming the other for not completing the paperwork to allow for a full refund. This outcome is totally unsatisfactory and needs to be stopped as the company training is well below an acceptable standard. I am now writing to Easyjet with a formal complaint and hope that other customers do not experience poor customer service. Alan Barnett Glasgow
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Tigerair Australia

11 March 2019 Kym
The only afternoon flight Adelaide to Sydney 27Feb19 was delayed, then we boarded, next disembarked, later that evening the flight was cancelled. The cost flying to Adelaide to catch Tiger, overnight accommodation in Adelaide, no show fees at the motel in Sydney ( their phone did answer the previous evening). Could have caught Virgin next morning but Tiger texted and emailed saying they would depart 10am next morning. The flight was delayed then rescheduled 300pm which was too late to visit the Consulate in Sydney and we had a very very important need to be in in Whyalla by 12 noon thursday. The early thursday Jetstar return flights were rescheduled for the following week but at a cost and we flew back to Whyalla. Our losses amounted in excess of $1000 and a separate issue the Tiger flights to Sydney were charged 3 times. Our calls to Tiger and on line lodging of the details of this item had been done the week before. As of today, no resolve. Tiger did refund the one of the charges for the actual flight. No reply to a second follow up email and phone call. No a good day for myself and my partner! The wrongly charged amounts for air fares will be pursued. Whether we can get any of our losses re the delayed/cancelled flight is unknown. I have booked many tens of thousands of dollars for flights, for myself and friends online, but never have I been charged twice for a failed booking.
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Silver Airways

09 March 2019 Heather Straub
Have emailed 10 times in 17 days...NO RESPONSE NO REFUND I am emailing concerning the absolutely horrible experience that was encountered with my flight yesterday. My name is Heather Straub. My Reservation Code was AULXRS for the horrible experience of flight 60 fr om TPA-PNS. While I understand that you cannot control the weather, the way that the issue was handled was horrible. IF and WHEN you could actually get someone to answer the phones (which was not often), we were given a run around. There were many other flights and airlines that did actually fly to Pensacola all throughout the day yesterday, while we were stuck sitting in Tallahassee. When we asked about being switched to one of those flights, we were told no that we could not switch airlines until our flight was officially cancelled. Well of course, we continued to delay and delay and delay. And by golly, as soon as all other flight options had gone out for the night, CANCELLED. Imagine that!?! And then you use the whole act of god and weather as a reasoning. Well that is garbage because all of those other flights went and landed at Pensacola, and I could have had the opportunity to get home but you dragging it out KNOWING that you were going to eventually cancel left me absolutely stranded. This whole situation cost me a ton of money. In summary: $45 in food and beverages (and no I did not have any alcohol) for the day at the crazy expensive airport prices. Apparently some of the other passengers received vouchers for food but because I could never seem to find anyone at the counter (which I sat right next to all day long) I had to pay out of my own pocket. $75 to do an emergency boarding for my pet back home. A full day of lost wages and had I not encountered the following expenses, I would have missed yet another day of wages today. Because Silver Airways could care less how I was going to get from Tallahassee to Pensacola. So, as I am sure you are aware, there was ABSOLUTELY NO rental cars available whatsoever. NONE. So my only options late at night when you finally cancelled was to take a greyhound bus. Bought that ticket for $40 and was warned by the local police officer that I should NOT go wait at the bus station and most definitely NOT go there until right before my bus as it is completely unsafe. GREAT for a single travelling female. Oh and don't let me get started on the luggage....WHICH I STILL DO NOT HAVE and cannot seem to get ahold of anyone at the airport. Convenient. So you will most definitely be reimbursing me the $35 for my luggage. And if that bag is not found, that will be an entirely different email. The baggage claim number is 449 3M425302. Someone needs to figure out wh ere it is. Seeing how I was told last night (as I sat in Tallahassee) that my luggage was headed to Pensacola. Funny that I COULD NOT get to Pensacola, but my luggage could. Well guess what, I made that 30 minute commute to Pensacola for my luggage this morning and there was no sign of it. I have called all numbers given to me to try and reach someone at the airport and again, NO ONE answers and NO ONE returns a call. So after all of the hours and hours of this nonsense, the rental car agencies tell me that if I wait until after 10pm, they would know if they had any no-shows or cancellations. And what do you know, by the grace of god, Avis did have a cancellation. So I also paid $70+ for a rental car. And another $20 to refill the fuel that I used getting home. After heading to the Tampa airport at 4:30am yesterday and sitting in airports all day, I finally arrived home around 2am this morning, driving over 3 hours on no sleep. But it definitely beat the alternative of riding a greyhound bus.
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SAS - Scandinavian Airlines

07 March 2019 Estephanie Hårstad
We use this airline on Dec 26 from oslo to hongkong... we have very bad expereince because of the delayed departure from copenhagen so we have delayed arrival in hongkong as well...thats the reason we didnt get our flight from manila to cebu on dec 28 10pm soppose to be...the worse thing is some agent from SAS pick up us in arrival in hongkong and guide us to check in going to bangkok....extremly very bad fligh..we are staying in bangkok for many hours before the morning come so that we can check in again going to Manila...
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La Costena

03 March 2019 Rita
I would like to report how bad service is given to pelople who have to fly this airline, My experience from Managau to Bonanza recently was a bad experience. First they charge excessive rates with lousy service. Supposedely two flights and never tell you in which flighy you are going.onlt special people. From Bonzana to Managua even worse. I had to wait a whole day to return to Managa, not even tell clients little info favoring employees from HEMCO and leaving people just waitin. Employee in Bonanza were very courteous abd had hand tide. U need to upgrade service, runway, office space. PLEASE TAKE ACTION.
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02 March 2019 Guest Leah Wekati
My husband purchased a ticket from Nairobi to Dar es Salaam I arrived an hour and a half before my flight but was refused boarding we talked to Precision are they confirmed an hour is plenty to be ahead I have not resolved this issue or the extra expense
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Arik Air

27 February 2019 Adedoyin Luwaji
Team Arik, I booked a return trip for Accra to Lagos on 30th October 2018. I was meant to depart Lagos December 2nd and return December 16th. I showed up for my flight only to be told it was rescheduled to an earlier time for which I was not notified and customer service told me to apply for reimbursement. I had to purchase another ticket immediately at almost double the cost with Africa World Airline as I had to make it to Accra unfailingly. I submitted my request for reimbursement since December 8 and was told I will be reimbursed in 30 working days. I indicated my sister's account should be credited because I used her debit card to purchase the ticket. It has been 60 working days so far, the account has not been reimbursed, my follow up emails have been ignored and on the two occasions I got a response, It was a copy pasted verbatim 'we are processing your application' response from Bosede. I have urgent need my money but this refund process seems like rocket science. My email is
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Jeju Air

26 February 2019 Guest
I was not able to pay the extra baggage online, and then you charge me the counter price. It was not my fault. I tried to do the booking 3, 2 and 1 days in advance. We tried from my iphone (x), my wife phone (7), my MacBook, and the computer from the hotel reception. Also from different browser. After that did not work, I ask the hotel reception to call your office and explain the problem. Nobody answer. After i tried to send an email, while i got a reply the the email address that appear online was not correct. I went 4 hours before the flight to talk personally of the situation.
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Allegiant Air

25 February 2019 Guest
On Monday 8-20 I arrived at the airport at 10:30am, waited for my travelling buddy, checked in to get my seat assignment and we took too long to eat (150 ft away but out of sight) and didnt get to the gate until 12:10 for our 12:31pm flight to Las Vegas, too late to board.. apparently the flight was closed. We waited at the boarding counter to talk with the Allegiant worker there and her supervisor for 5-10 minutes, asking what we could-should do at that point. They suggested other airlines for the flight to Idaho This cost us $385 each..our bad, I guess, on that one. However, we were told nothing about any Allegiant policies concerning our return flight despite talking to the 2 Allegiant employees for quite awhile. On the 8-27 return flight, we arrived at the Las Vegas airport at 2pm for the 4:07pm flight, returned the rental car and were at the Allegiant counter some time between 2:30- 2:45pm. There was no line. The Allegiant ticket counter person informed us our return flight tickets had been cancelled. I asked her why the supervisor hadnt mentioned anything on 8-20, when apparently we could have possibly saved the return flight. Not a word about this. We tried to call the ticket contact # for awhile (we never got through to an actual person) and the counter helper went on break. Around 3pm I asked when the flight would be closed, was told we had until 3:30. We asked the other counter helper, Stacy how much it would be to buy a ticket. She started looking into prices, at first helpful. This took awhile. A couple arrived, 2 people together and were behind me in line, Stacy asked if she could help them quickly. I said ok, stepped aside a few feet. As she helped them, 2 more groups of people stepped in line. I was next, according to what Stacy had said. We were getting nervous about the time. Stacy finished with the 1st couple who had been behind me. Then, instead of helping us (as promised) she started helping the 1st of the 2 other groups that had arrived long after us. I said, hold on, we are next, please take care of our tickets. She rudely said, no, she was going to clear the line. We were very upset, this was 100% unfair and extremely unprofessional on her part. I insisted that she please help us, as I had nicely said ok to helping the 1st couple. She ignored us, your customers who badly needed help and had been there 1st, long, long before anyone. She then helped the 2nd group that had arrived long, long after us and forced us to get back in line behind these late arrivers. I asked her why she was doing this to us and she said we needed to arrive 2 hrs early (while she was helping people who were very, very late). When we finally were being helped by Stacey, she told us our flight was closed, barely apologizing, instead being defensive and rude. She called someone to try to get us on, but too late, her unprofessional behavior had cost us the flight. We were offered a Friday return flight by Staceyagain, this was Monday! We were supposed to wait almost a week, paying for hotels, etc? Was she kidding? We had to pay around $100 for a hotel and found a flight the next day for $224. I also lost around $500 from missing a day of work and also had to rearrange many plans. Yes, we apparently made an initial time mistake but the 2 mistakes on Allegiants employees part cost us much $ and stress, completely unacceptable.
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Pegasus Airlines

25 February 2019 Aydar
Never travel with it!! They charged me 84 Euro for carrying my expensive surfing equipment which was in a special bag with "fragile" stickers all over it and you broke it. The new board that cost me 1750 Euro last year is now inusable. And they just said it was like that before. And it's even impossible to file a complaint on the website, because they require a baggage number that is obviously different from what I see on the baggage sticker. The shittiest airline!
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22 February 2019 Guest
I just discovered a new trick Ryanair is using to sting customers. if yozu look for a flight, it is quoted at the local currency of departing airport. once you get to the payment page, it converts immediately to the currency of your residence on record. I checked and realized they use a TERRIBLE exchange rate. It took me 15 min to find the page where you can convert back to the original curreny (where of course they tell you all kind of terrible things that might happen to you). once I did that and went back to the payment page, I relaized they added a charge for a "donation". another 15 min of searching and trying, and realized that when you click to chose local currency, the website automatically clicks the donation icon. so you have to be careful and unclick the donation icon as well. This is pure and simple a SCAM! if you can avoid them please do yourself a favor and stay away!!!
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21 February 2019 Guest Jeanie Cotton
I have been waiting on the phone for over 1.5 hours . I already have a ticket, and I just want some information that could not be obtained online (although we are told the question can be answered online). It is extremely probable that I will never fly Avianca again.
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Malaysia Airlines

19 February 2019 Guest
Stay away from this mob. They take your money then start changing the flights and say you can cancel but they will be keeping 70% of the fare. Total rip off.
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BoA - Boliviana de Aviacion

17 February 2019 Guest
Continous postponements of flight, and no real information. Re-booking to a next day flight with no options. On the queue for re-booking overheard a BoA-representative say that "non-spanish-speaking" was not to bother about" (he did not know i understood some spanish). EcoJet had available seats on the same day, but they were not offered to me. Afterwards I bought directly from EcoJet. When I tried to get a refund from BoA, I was just told that "it is not possible". BoA ? Never again, if I can avoid them !!
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WOW air

15 February 2019 Ian McSkimming
Land in Iceland and waiting for connecting flight to Dublin. Board shows no gate announced as yet. Next thing I see is gate closed and C27 announced as gate simultaneously. Run to find anybody in Wow livery-nada! Go to service information desk and staff indicate the end of the counter where Wow would be-no one there. According to one staffer, they all left because there was no activity. Yeah, tell that to the customers frantically trying to contact people they will miss in Dublin, who dont have the keys:instructions to the property we are renting in Tenerife. Customer service is a total fail.
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