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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Turkish Airlines

02 December 2024 مايكل
أوصي بتطبيق الهاتف المحمول الخاص بالخطوط الجوية التركية حتى تتمكن من متابعة الحملات بسهولة. بفضلك، قمت بعدد لا يحصى من الرحلات الجوية بأسعار معقولة.
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AirAsia

02 December 2024 Patrick
DO NOT FLY! This airline .. worst airline ever. If you are Caucasian you are treated like a second class customer . The only interest they have is your money! Two out two flights were late one causing us to miss connecting flight. The staff was so confused until a manager showed up to straighten the problem and then they are all amused by it ! Plus we paid for an upgrade in leg room which we never got on the new flight reassignment. Never again … buyer be aware!
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VietJet Air

28 November 2024 Jennifer Tran
Vietnamese Aussie here... me, my sister and mum made a trip to Vietnam not long ago. In Australia, it's normal for us to use just first and last name when booking flights, as a matter of fact, most websites we booked from only had a first name box and a last name box, no middle name. I did all my flight booking back in Australia and we had no problem flying from Sydney to Da Nang. When we flew from Hue (nearby Da Nang) to HCM City, the ticketing desk woman gave us such a difficult experience. She said there was a problem because my middle name wasn't on the ticket, and the fact that I had 2 middle names. Mind you, having 2 middle names (or some women 3) is an elegant cultural practice in Vietnam, but here goes this crazy broad giving us such a hard time. So, my after a while, my mum called me to the side and told me that all the desk agent lady wanted was for us to slip her some money. The desk woman took us away from camera view on the side of her booth, we gave her 200 AUD dollars and she brought us to a Vietnamese gate agent, who also asked us for "donation for cigarettes". If this is how VietJet operates, I will never fly VietJet Air again!
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LOT Polish Airlines

27 November 2024 Rafik Ismayilov
My spouse flight was canceled and delayed for 19 hours, and LOT Airlines provided no accommodation except for a blanket. Despite the significant delay, no hotel to passengers, which is unacceptable. We will never use LOT Airlines again. This is our second disappointing experience with their service and support. We paid for a chosen seat, but she was rebooked to a distant, inconvenient seat. This was particularly distressing as she recently had surgery and needed to avoid crowds and disturbances due to limited mobility. We do not recommend LOT Airlines and will not use them again. The cost does not justify the poor service they provide.
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AlbaStar

27 November 2024 Guest
Still waiting after 2 half years. Promised to pay in 90 days. Then kept changing timescale. Now the ignore emails. It was a TUI holiday and they used albastar. THE LAWS ON COMPENSATION ARE A JOKE.
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Air Cairo

25 November 2024 Guest
I don't recommend dealing with them I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service
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Air Senegal

23 November 2024 Guest
Never book with them, they cancel flight, they dont pay you back, avoid them
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SunExpress

20 November 2024 Guest
Compagnie catastrophique du début à la fin. Retard, aucune information ou explication données, bagage neuf endommagé et bien évidemment, aucun moyen d'obtenir un remboursement. Ils ont toujours une excuse pour ne pas prendre en compte les réclamations. Après discussion sur le chat de leur site internet, après plus d'un mois sans réponse, interlocuteur hautain, sans aucune compassion et renvoie la faute sur nous.
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Wizz Air

19 November 2024 Guest
Heen vlucht 2 uur vertraging door mist, dit werd pas aangegeven net voordat we naar het vertrekpunt zouden rijden in het vliegtuig. Terug vlucht 45 minuten vertraging omdat het vertrekpunt blijkbaar bezet was, dit werd op hetzelfde punt aangegeven. Ze sturen je wel leuk een mail dat je 3 uur van tevoren op het vliegveld aanwezig moet zijn, maar klanten eerder op de hoogte stellen over mogelijke verklaring, ho maar. In 2019 ben ik naar Boedapest geweest. Terugvlucht leek er niks aan de hand te zijn, totdat we 1 seconde met het wieletje op de grond van Eindhoven Airport waren en de piloot dacht, nee dit kan ik toch niet. Vind het absurd dat ze een hele opleiding daarvoor hebben gevolgd en een baby nog beter kan communiceren. We waren uiteindelijk geland in Keulen, zijn met de bus terug naar Eindhoven Airport gegaan. In totaal waren we 3 uur later en in die tijd hebben we alleen een boterham met 1 plakje kaas en 1 flesje water gekregen. Hele avond verpest, was helemaal kapot door de honger. Het is dat bij veel landen het verschil erg groot is qua prijs dat ik af en toe het risico aan durf om via Wizz Air te vliegen. In deze dure tijden is het onmogelijk om steeds met maatschappijen zoals KLM te vliegen voor een stedentrip. Ik denk vanaf nu dat ik gewoon een hele dag extra ga boeken voor mogelijke vertraging van dit zwaar incapabel bedrijf.
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Lion Airlines

19 November 2024 Guest
This airline is running a scam, they will cancel your flight then not respond to any requests for refund. Apparently they do this all the time. Do not book with this airline!
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Brussels Airlines

18 November 2024 Guest
Managing the process to receive an invoice for the flight is not adequate for a European airline. The automatic invoice request does not work, telephone requests are equally ineffective.
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Winair

18 November 2024 Karl jan
Worst airline ever!!
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Air Serbia

14 November 2024 Guest
osl-beg: 2 hour delay without information. beg-ath: on time. 2 check-in bags delayed by 7 days, 1 totalled (hardcase cracked near wheel). claim filed with air serbia without response. claim filed via ritardo aereo (lawyer) unsuccesful, whereby the lawyer already informed upon filing that air serbia generally wouldn't accept any claims.
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Air Transat

12 November 2024 Don
Don't ever pre book you seats on Air Transat and pay the extra, if you need to cancel or modify, you lose the money you paid for the seat selection... ridiculous, our resort was sold and we were offered another in a different country, we still have more than 5 months before we were going to fly. I understand, dont like it, but understand the cancellation fee of $200 each... but not refund on the seat selection... give me a break.. we have been flying Air Transat Club seats... but now after ... no more Air Transat.
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Delta Air Lines

12 November 2024 Guest
Delta now forces people to check through to baggage claim any roll-ons if you do not pay for main cabin. They claim they don't have room, but flight after flight there are many many empty or near empty bins. No more gate side pick up either. They just cannot stop finding new ways of extracting more money from customers. I have no loyalty to them any more. This and the crowdstike nightmare, they are don't earn my confidence.
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Etihad Airways

06 November 2024 Guest
In early May 2024 Etihad Airways cancelled our 6 flights to Nairobi (due to fly June 8th 2024). These tickets were purchased by a small UK charity, and we can ill afford for Etihad to hang on to our money. We were told we would receive a full refund within 45 working days. We chased on numerous occasions but did not receive anything from Etihad other than a response to my phone calls which was 'it's in the system madam'. Out of sheer desperation to get our money back we took them to the UK small claims court in September and they have now paid our flights, interest (£100) and legal fees (£200) - total claim of £4k. From flight cancellation to refund was 6 months. This is morally wrong and should not be happening.
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Arkia Israeli Airlines

01 November 2024 RewMac
In October 2024, Arkia started flying Tel-Aviv to Manchester twice per week. (This route was previously operated by ELAL and Easyjet). Unfortunately at time of writing in November 2024, there is no way for customers in the UK to buy tickets. Email to customer-service address bounced. Tried: info@arkia.co.uk No response.
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British Airways

31 October 2024 Michael Branigan
Latest scam by BA They have started charging for return luggage even though you have paid for it and the computer said you have o my paid for hand luggage fromThe Bahamas despite chasing them for the refund on returning home to be told that your case was oversize and overweight Disgusting behaviour shame on you I will not give up
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Privilege Style

30 October 2024 Guest
I flew with privilege style from Amsterdam to Madrid. Although the aircraft was an older model than KLM’s usual, it was in excellent condition and didn’t lack any of the comfort or quality of newer planes. The cabin crew was exceptionally friendly and attentive, which made all the difference, as I was traveling alone with my two children. I want to give a special thank you to hamsa for his outstanding service and attentiveness.
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SAS - Scandinavian Airlines

28 October 2024 Guest
a group of 6 flew SAS airlines from Copenhagen to Chicago. Our flight was cancelled. The only contact we had with SAS was on the info board at the assigned gate. NO ONE real person was ever there to help us. Their APP was down also, or they blocked us because they KNEW the flight was going to be cancelled. There were Security guards at the gate, and they said they did not know why they were asked to be there. Anyway after 6 hours waiting in the airport, we were told to go downstairs to get vouchers for food and hotels. WE STOOD IN THAT LINE for over 2 hours! only to be told there were no vouchers or hotels left and we were on our own. We found our own hotel, took a taxi there and back, and had dinner at that hotel. Now SAS is refusing to reimburse us our expenses because we shared a taxi and only have one receipt for the 6 of us, and they want individual receipts. I guess we should have each taken a separate taxi!. We booked 3 hotel rooms through Booking.com at once and have one receipt for the 3 rooms. Again, SAS is refusing to reimburse us because we do not have individual receipts for each of us. SAS is the worst airline, DO NOT believe anything they say. We each paid extra for seat assignments when booking our original flights. Since that first flight was cancelled, we missed our connecting flights, and now they will not reimburse us for the seat assignment s either because we MISSED THOSE Flights. Well, it was THEIR fault we missed them. We are out over $350 each for hotel, transportation, meals and seat assignment charges. Plus we ended up flying instead of Copenhagen direct to Chicago on Saturday, we went Copenhagen to Amsterdam to Dublin to Chicago the next day! I will NEVER fly SAS again and you should beware!
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Pegasus Airlines

25 October 2024 Mazen Kerdy
Ilanded in lebanon with a damaged baggage. 2 days later on 29.03.2024 i opened a ticket for compensation at pegasus website. Till now i have no reply. I checked again in July they sent me an email asking me to send them some photos of the bag and answer some questions (knowing that i did all of it when i opened the ticket in march). Today 3 months after this email and 7 months after the ticket that i have opened. and after 3 reminder email that was totally ignored, the ticket still pending and i have no reply!
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Frontier Airlines

17 October 2024 Brandon Rutledge
This was the worst experience I've ever had. I flew out of Seattle to Nashville with a 6hr layover in Denver. Last night, every single frontier employee was rude and had an attitude. They changed the gate shortly after the posted boarding time. I sprinted to the gate but made it there at 551am. They also didn't do a last call. The flight itinerary says the gate closes at 550. The lady said they closed the door 6 minutes before I got there, which would be 545. I pointed out the fact that they changed the gate last minute, didnt do a final call, closed the door early, and explained that it was necessary for me to be on that flight because I needed to make it to my dads funeral tonight, and the lady said, "That's not my problem. You need to see customer service to get re-booked." So now I'm in line for customer service so they can charge me another $200 that I don't have so I can miss my dad's funeral. Worst flying experience I've ever had, I'm considering jumping off the mezzanine. Please do not fly with this company.
 
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United Airlines

17 October 2024 Guest
Booked tickets over 6 months ago for a long planned cruise with my wife. The day we were to fly from our hometown to Dulles for the overseas leg Hurricane Milton was to cause 45 mph winds and dump heavy rain. United gave us no waivers. We asked to drop the initial leg so we could drive to Dulles to ensure we could make the flight and thus the cruise. Even though we already had the overseas flight and booked seats the airline charged us over $900 additional per ticket because they said we would be 'rebooked' and the additional cost reflected current pricing. Nothing changed regarding the confirmation #, flight or seats. Now they have sent me a request to donate thru them to the hurricane relief fund.
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Sichuan Airlines

16 October 2024 Guest
Could not do online check-in, there was always system error. Finally arrived at the airport (Ho Chi Minh) and they closed the check-in counter in front of us. They said they closed earlier as there were no passengers appearing. We had to buy new tickets for the next day and pay for the hotel to stay one more night there. No hotline (their official number worked), I called and heard this: "this number does not exist". Finally got in touch with a staff somehow and he said we should have arrived in at the counter 2 minutes earlier and there was nothing that we could do and that they would not help us. But we arrived 50 minutes earlier before the departure. Even the airport staff told us we have 2 more minutes before they close the check-in counter. But the staff of Sichuan Airlines did not demonstrate any willingness of giving us boarding passes. Finally this plane took off late, we could have made it if the staff at the counter wasn't ignorant and gave us boarding passes. It was a terrible experience!
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WestJet Airlines

15 October 2024 Guest
I’ve never been so furious with an airline in my life. WestJet’s customer service is an absolute joke. I was running a little late to the airport due to an accident on the highway (something totally out of my control). I arrived at 7:45 AM for a 9:10 AM flight – PLENTY of time to check in, go through security, and board. But no, WestJet had other plans to ruin my day. When I got to the check-in line, the greeter had the nerve to tell me to check in online. I tried, but the system wouldn’t let me because I “missed the cut-off.” So, I asked her for help. She laughed in my face and said I had missed it by TWO MINUTES. TWO! But no worries, she said. “Just go to the desk, they’ll help you.” Well, that was a blatant lie. When I got to the desk, the girl and the so-called supervisor smugly informed me that I wasn’t allowed to get on the flight because I was "outside their protocol window." Are you kidding me? I’m standing right there, with plenty of time to get through security, and they flat out REFUSE to let me board. To make matters worse, they tell me they changed their baggage rules in June, so now I can’t even bring two carry-ons, even if I pay for it! The result? I was denied boarding, even though the plane wasn’t leaving for OVER an hour. I had to call their rep twice, reach out on Instagram, and still, nothing. They expect me to PAY IN FULL for a new flight, with absolutely zero compensation. WestJet, you’ve lost a customer for life. This is beyond unacceptable. You clearly don’t care about your customers, and your “protocols” are just an excuse for bad service. Absolutely pathetic.
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American Airlines

14 October 2024 James D.
I’m an Advantage member and fly American Airlines every other month plus addition trips throughout the year. I’m very disappointed with how American Airlines does not care about their clients and unwillingness to work with them when a situation arises. I bought round trip tickets flying from AZ to Ohio a few months in advance as I typically do and was scheduled to fly out Wednesday Oct. 9th. I received a call on Saturday October 5th that my brother was in the hospital after two heart attacks and now needs a heart transplant because only half of his heart is working. Obviously, I took the first flight out the next day to NC to see him. I stayed to visit my brother and flew to Ohio from NC, so I did not need my ticket from AZ to Ohio. I figured I could just use the second half of my round-trip ticket to fly back from Ohio to AZ. To my surprise a few days before my return trip to AZ I checked the American Airline app, and my flight was not listed. American Airline had canceled my return flight that was scheduled in a few days for October 16th. I called and American Airline gave me the runaround. I mentioned wanting to talk to a manager several times and they would make comments all while not mentioning anything about putting a manager on the phone. After several calls I spoke with someone (not a manager) and all American Airlines would offer was the full price of what my original ticket was, and I had to pay the difference. There are a few things that is upsetting about this entire situation… 1st is that American Airlines canceled a flight that I paid for and that has not happened yet. I paid for that flight so why has it been cancelled? Just because I took a different flight to my destination for a family emergency doesn’t mean I don’t need my second flight returning to AZ for Ohio. 2nd is how American Airlines is unwilling to work with you. All I heard from American Airlines is that they are not “able” to help me. This is not about being “able” to help as it is more about American Airlines not wanting to help, because they are 100 percent able to help if they wanted to. 3rd is when I finally got American Airlines to help me, they only offered to apply the original price of the ticket I purchased to a new ticket and pay the difference. What upset me about this is that it was over $200 I had to pay, and American Airlines told me “Why sir it’s because it’s so close to the flight date and you should have bought your ticket earlier”. Ummm yes, I originally bought the ticket two months in advance as I typically do and I’m only in this situation because they canceled my flight. What’s really upsetting is that American Airlines acted like they were doing me a big favor by giving me the original price of my ticket to use on my new purchase. And again, I would not be in this situation if American Airlines didn’t cancel my flight. 4th is the fact I know American Airlines had plenty of seats on the plane as well. They offered me isle seat or window seat while getting a new ticket. I also went online several hours later and saw they had 29 seats available on the plane. Several of those seats were free and more for extra cost. And being an advantage member I have free options for most of those seats they we are charging for. So, American Airlines could have simply reinstated my ticket as a good gesture considering my situation. I will have to reconsider flying with American Airlines and spread the word to my friends and others to consider the same. I’m very disappointed in American Airlines and their ability to show any empathy to clients and any situations that arises. I truly hope this is not how other airlines treat their clients.
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Silver Airways

09 October 2024 Guest
Fernando They are short of airplanes. They sell tickets knowing that they cannot satisfy all customers. Since they have lots of short flights, they will not fulfill your flight because they are sending your plane somewhere else. Then, you have to wait till that airplane comes back to you. I am not taking that airline anymore. Every singe time they are late several hours. Horrible, just horrible. They deceive and lie to people.
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Flyadeal

07 October 2024 Mohammad
The staff at the counter doesn't seems to happy for customer,staff was literally so lazy,poor professionalism,No manners at all ! Can't afford to see such territory staff working with airlines.
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InterCaribbean Airways

06 October 2024 Guest
I believe it’s about time that interCaribbean Airways change their 10lb policy on carry-on bags to me it makes no sense and if you’re 2lb over you have to pay 65 US to check that bag in SMH like seriously. With the price of ticket so high it’s better to fly to New York or Miami we need good competition when it comes to travel in the Caribbean. Especially from Barbados to to other Caribbean countries we need a ferry ⛴ to cause these airlines to stop there nonsense. But politics, it won’t happen.
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AJet

02 October 2024 Guest
I booked with Ajet through Edreams. Ajet then cancelled my flight quoting operational issues. Now Ajet are saying I have to claim a refund through Edreams and Edreams are saying I have to claim from Ajet. I am at a loss as to what to do!!!
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Blue Bird Airways

01 October 2024 Guest
Horrible company. Does not answer phone calls. Send random flight cancellations in Whatsapp while website flight status is still ok. Do not travel with them at any cost!
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Air Arabia

16 September 2024 Hasan
Dear all, Today i had the worst experience with airarabia, i have been flying all over the world for the last 28 years and today i was shocked with the reaction of the airarabia crew at Fez airport ( morocco ), i arrived 1 hour and 10 min before departure and then i heard that i will not be checked in because i am supposed to be 1 hour and 15 min prior departure i demanded to speak with the supervisor after i was treated extremely bad by the crew and what shocked me more was the reaction of the supervisor Who was upset on both the crew and i because he was not in the mood to listen to me at all and he end up claiming not to be the supervisor at all. Honestly it is the worst Airlines service ever specially the service at fez airport ( arrogant, impolite, lazy, uncooperative ) at the airarabia check in also they overcharge clients if you end up buying from their ticket sales desk at the airport !!! I end up paying 60% higher prices than the online shown price and they charged me even twice ( on my card and cash ) . PLEASE BE CARREFUL WITH THIS AIRLINE . Last time they charged me twice
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Vueling Airlines

13 September 2024 Jaime Ellertson
I was denied boarding today on my flight after checking my bags and getting boarding passes an hour before boarding started. But you allowed 38 football players check oversized luggage ahead of other passengers which created a 1 hour + queue at oversized bags. Your team did nothing to assist us and forced us to miss our flight after arriving 2.5 hrs ahead at the airport!! Terrible customer service!! Now our cost to travel to AGP is over $1,500 USD and we will lose 12 hours for extra travel. All caused 100% by Vueling poor service!
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Sky Express

13 September 2024 Guest
They screwed me. The terminal display showed wrong boarding times. I arrived to the gate according to the showed time and missed my flight. They declined my refund request (but refunded the taxes). I had to book apartments for several days and buy a more expensive ticket for another day. I require the full compensation of that more expensive ticket and the paid airbnb cost. Support case iBIAzfAQFESvxJVsTwI0UCE
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AirBaltic

12 September 2024 Guest
Extremely Disappointed - Unprofessional Handling of Compensation Claim. I recently experienced a significant delay with AirBltic on a flight from Vienna to Riga that was delayed by over 5 hours, causing us to miss our connection and disrupt our entire travel plans. According to EU Regulation 261/2004, we are entitled to compensation since the delay exceeded 5 hours, and we chose not to board the delayed flight due to the impact on our schedule. Despite providing clear evidence of the delay and multiple attempts to assert our rights, [Airline Name] has continuously denied our rightful claim for compensation. Their customer service team seems either unwilling or unable to correctly interpret the regulations, and their responses have been dismissive and unhelpful, referring us to dispute resolution bodies rather than addressing the issue directly. It is incredibly disappointing that a major airline would handle such a straightforward case in this manner. The refusal to comply with EU laws and the lack of proper customer service reflect poorly on AirBltic. I would advise anyone flying with them to be prepared for similar issues, and if your flight is delayed, know that you might face a lengthy battle to receive the compensation you are legally entitled to. I am taking further steps to escalate this issue with the appropriate regulatory authorities and will not be flying with AirBltic again unless they rectify this situation. AirBltic, do better for your customers. Compliance with regulations and basic customer service should be a given, not a fight.
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Flydubai

02 September 2024 Carolina del Río
If I had to describe the worst airline in the world it would be Fly Dubai. They stole my money just like that. I bought a ticket and unfortunately I had to undergo surgery. Despite sending them my medical certificate they did not give me my money back, they only gave me back a Voucher.... It is a shameful company, I do not advise anyone to travel with them, because apart from stealing your money, they did not give me a solution via email. I am very angry and disgusted with this company.
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TAP Portugal

30 August 2024 Guest
I have to travel often with TAP - Air Portugal. Just awful, ignore all the scam awards marketing they do. Rude, unhelpful staff, if you have a problem customer service is not helpful if they even answer. No entertainment. Economy buy your food on board at extortionate prices. TAP nickname is Take Another Plane and for good reason. Never book Business Class its Economy with a meal costing hundreds of Euros. You have been warned
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Azores Airlines

30 August 2024 Guest
The absolute worst. A monopoly leading to expensive tickets, poor customer service, terrible food not fit for humans and no entertainment and that's if you even take off - SATA - Stay At The Airport is their nickname and for good reason.
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Clickair

29 August 2024 Carol
Worst airline ever! Absolute thieves. They refused to state their flight as “cancelled” although they couldn’t flight meaning customers couldn’t get any compensation through the insurance company and clickair didn’t prioritise it’s customers who weren’t able to fly, therefore they had to buy new tickets with other airlines BUT clickair gave no solution what so ever costing costumers a lot of money, not only on tickets but in other travel expenses ñ. They’re costumer service is also useless.
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Volotea

27 August 2024 Armand
Worst airline in the world!!! I flew with 100’s of airlines in my life, but Volotea is by far the worst airline I ever flew with!! Normally you go to the airport and there you get your tickets. Because I didn’t print my tickets at home I had to pay ˆ70,- extra 😂 The service is terrible (as you can expect from a low budget airline) but they try to make money out of you in any possible way. This is not cross-selling, this is just big scam!! Also the airplane smells like shit (flight V71420 Cantania - Olbia) and the plane had 1 hour delay. Advice to any1 who ever want to fly: DO ANYTHING TO NOT FLY WITH VOLOTEA!! These are scammer
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Nesma Airlines

16 August 2024 Guest
The worst airline I ever seen. Our flight rescheduled 3 times on 2 consecutive days without any notification. My advice is to avoid such terrible airline.
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Free Bird Airlines

15 August 2024 Guest
Avoid The plane got back to the airport of departure after 30 minutes of flight due to the engine problems They made passengers wait for hours while trying to fix the problem Lots of negative things to say to be honest about this shady company
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Allegiant Air

14 August 2024 Jane copper
I’ve flown with Allegiant a few times. Their cancellation policy is pretty strict. They don’t offer refunds, but you can cancel and get a credit voucher for future travel. The voucher is valid for one year from the original booking date.
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Egyptair

09 August 2024 Mohammad
Sassy and dirty staff... airport and flight, nobody is professional and anyone is ready to be your gold digger! Impolite and liars and never committed to their timing, not aware of the regulations or the process... the worst place at this glob
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Sunwing Airlines

09 August 2024 Anne
I booked a vacation for my family of 4 (myself, husband, 2 young kids age 7 and 10). I am writing after I tried to submit a claim under flight delay and was told that my claim is invalid. Here are the facts: - My flight was scheduled for July 27 @16:45 - 1st Delay to 21:45 that same day (5 hours later) due to staffing issues - 2nd Delay to 08:00 on July 28 (one day later) due to technical/safety issues Although I can appreciate that the second delay was due to safety, the first delay was due to staffing issues which is unacceptable and within the control of Sunwing. We spent over 5 hours at the airport just waiting with one delay after another. To make matters worse: - After we were offloaded from the unsafe flight, we were required to wait for our luggage which took over an hour - After retrieving our luggage we were required to wait in line for another 1.5 hours in order to get a taxi voucher. By the time we got home, it was almost 1am. - We were required to be back to the airport the following morning by 4:30 am (per their employees). This meant that we got 3 hours of sleep (at most) and this is how our "Wonderful" vacation was to start - We finally got on the flight the following day and upon arrival at the hotel at around 3pm, we were advised that they could not find our room booking. This was strange since I would have expected Sunwing to have advised the hotel of this delay since we purchased a vacation PACKAGE. But it appears that we did not have rooms. It was another 2 hours until we were situated in rooms. As you can tell from the above, our first (but really second day of vacation) was a complete write-off. We were sleep deprived, tired, stressed and in foul moods. Keeping in mind that we went through all of this with 2 young children. We were so exhausted by the time we were in our rooms, that we just slept. That is 2 days of vacation gone. After all of this, Sunwing's response was: Sorry, nothing can be done for you. Had the flight not been delayed in the first place due to lack of staff, we would have found out at 4pm that there were issues and things would never have been as awful as they were. They DO NOT take responsibility for their issues at all. USE ANY OTHER AIRLINE!!!
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Royal Air Maroc

14 July 2024 Soji
A friend recently posted on LinkedIn advising fliers never to fly Air Maroc. Today, July 13th, 2024, flying Air Maroc from Montreal through to Casablanca for a connecting flight, I had a 2 hour delay from Montreal. At Casablanca I missed the connecting flight, and was slammed with a replacement boarding pass for another flight scheduled for 24 hours! I wasn't the only passenger slammed with this. There were several others, many with little children and babies, and I cried as I saw them struggle to cope with the discomfort. No airline official to talk to us. Not any form of resources to ameliorate the pains. It is my second time on Air Maroc, and the first experience was equally unpleasant. I will keep all the boarding passes from this flight, and from today, I SHALL START A FULL FLEDGED CAMPAIGN AGAINST flying the airline. The airline is a disgrace to the hospitality that Arab nations are known for. I will go all out, on every form of social media, to show how badly the airline treats fliers. I have taken enough pictures of mothers and children sleeping on the floor and makeshift beddings from their luggage. The delay was not caused by weather conditions or natural events. It was totally the airlines problem! PLEASE NEVER CONSIDER FLYING AIR MAROC EVEN IF IT IT THE CHEAPEST THAT YOU COULD FIND! EVERYTHING HOSPITALITY ABOUT THE AIRLINE IS POOR! EXTREMELY POOR! MOROCCO SHOULD BE ASHAMED OF THIS ENTERPRISE! THE ARAB NATION NATIONS SHOULD BE ASHAMED OF IT! THE AIRLINE TREATS HUMANS LIKE STRAYED ANIMALS! PLEASE DO NOT PATRONIZE IT! * The 1 star rating was because I couldn't find a zero rating! The airline is not worth a 1-star!
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Philippine Airlines

08 July 2024 Guest
Anytime I book a round trip flight with PAL, it's a guarantee that one of the flights will be delayed / late. It's coming to be expected from this airline. Recently, a departing PAL flight from MNL to JPN had the gate change 3 times within 30 minutes! Plus the plane was late resulting in boarding an hour late! As a flag carrier, this airline feels more like a budget airline as it can't meet the basic standards of having on time flights like most flag carriers do.
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