Airline Reviews & Opinions

Ryanair

25 May 2020 never again Ryanair

There are no words to describe the hatred I have towards this company They do not take responsibility for the mistakes they make (example no refunds) They do not try to avoid problems ( EXAMPLE waiting in line for over 2 hours to get checked in and eventually losing a flite for 2 minutes and getting in return an over prised flite to a different city in 36 hours) They underpay their employees (that result in strikes witch they are trying to hide from the customers that have deboarded the plane to wait 8 hours to get on a different plane with no good explanation, and again nothing but vouchers that are no good in most stores of the building) that make them millions WORST OF ALL They are luring customers back in with the GOOD-LOW-SWINI prices and at the same time hiding behind them "You get what you Pay for" the wise capitalist say I hope that you won't fall fore there lies and if you lose your new job interview if you get to wait in an airport for 36 hours if you end up spending even more money then think again next time you decide to file with that company

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Eastar Jet

21 May 2020 Guest

They should train their Cabin crews more about good manners and right conduct to be able to treat their pax and other airlines' cabin crews with respect. I know someone from another airline who got a really bad experience with one of their cabin crews. We just knew that that cabin crew got the job because the person won a challenge/contest in Korea. I believe this job is not just about the looks but also about good attitude and personality. ZE cabin crews should present the best version of themselves as they are the image of their airline.

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Jet2.com

21 May 2020 Evelyn W

I would like to say a huge thank you to Jet2.com for the excellent service during the coronavirus. Having booked our flights in 2019 for May 2020 . Unfortunately due to the coronavirus our flights were cancelled . We didn’t have to make any correspondence with Jet2.com regarding our refunds , they kept us in the picture throughout via E mail , and the refund was in the bank when they said it would be . The service was Excellent and we’ve have no doubts whatsoever we will use them in the future . We used them last year for the first time and the service from start to finish was 100% , the staff are so helpful . Well done all .

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EasyJet

19 May 2020 Guest

I totally agree. I am going to keep on asking for my refund which by law they have to do. I hope they go out of business but I don't think they will as they are saving all the money up from non-payment of customer holidays and flight refunds.

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Air France

16 May 2020 Guest

One of the poorest companies i have ever used. continual refusal to process refunds as law states. People will remember wher pandemic is over

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Stobart Air

14 May 2020 Guest

Cabin crew are lazy and rude on the Isle of Man to Manchester route , poor English level

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Smart Wings

13 May 2020 Guest

smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, I’m not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back

 

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Travel Service Airlines

13 May 2020 Guest

smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, I’m not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back

 

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Trans States Airlines

07 May 2020 Guest

Great crew. On time. Nice flight

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Emirates

07 May 2020 Guest

We request refund of the full amount of $7000.00 for cancellation of two Business Class tickets due to travel ban by Government of India for other nationalities due to Covid 19. We were told that we will get refund within 15 working days because we filed the refund/cancellation on March 12, 2020. The staff is rude and told us it will take 6 months to get the money back. Do not travel through Emirates and I prefer to travel through Gulf airlines from USA.

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Iberia

07 May 2020 Speedbird Boac

We were scheduled to fly fr om LPA Las Palmas via Madrid to DUS Düsseldorf on Thurday 19 March 2020. These flights were cancelled about 24 hours beforehand then due to the Corona Virus Emergency by Email. We were offered IBERIA Flight Vouchers valid for 9 months as recompense per Email which we refused and demanded they repay us the money € 277,85 through our payment Mastercard credit card by return Email to them. No reply! After this we followed up with 2 further Emails requesteing IBERIA to answer us and repay our money as is required by EU Law within 14 Days! Again no replies just stony silence! Back in German we wrote again to IBERIA by registered letter requesting the return of our many payed for flights we did not recieve and as per EU Law and again no reply from IBERIA. 3 weeks before our flight with RYANAIR Lauda Motion were cancelled becaus of the Virus Emergency and we recieved our mony back withour and apllication or hassle within 7 days! What does this tell us? Ignore IBERIA and use a relieble airline! We have put the matter now in the hands of our lawywer in Düsseldorf and made a formail complaint to MASTERCARD that IBERIA is withholding our money for fk lights they cancelled and did not operate for us! Our recommendation is when the Virus Emergency is ended do not fly or use IBERIA because their service to clients is terrible especially wh ere their flights are cancelled and financially they are running on thier rims!!

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Aerolineas Argentinas

30 April 2020 Marilyn K. Widd

My husband and I would like to express our extreme displeasure with your customer service! While on a vacation in Argentina, due to Covid 19 two booked flights were cancelled by your company. Although this virus is not your fault, the lack of a refund concerns us greatly! We are still stranded here in Argentina, basically homeless! We have been forced to live in a TERRIBLE, yet expensive hotel for almost 6 weeks! If we had received a refund in a timely manner we could have purchased a flight to leave. Not every vacationer is wealthy! We are NOT! Now are credit cards are maxed out! No one answers phones or emails. When a request for a refund has been submitted, no confirmation of even having been received! Please remember, after this is over, some companies will stand out as having cared, others not! So far we will not ever again consider ypur airline for our future travel plans!

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Eva Air

25 April 2020 Parnell

The company refuses to refund money in a timely manner and their customer service in the Beijing office is appalling. There is no reason a refund should take 2 months to process, when tickets were only purchased a week before being cancelled. Even during these stressful times in the world, there is no reason this is necessary. Amanda, the agent assisting us, shouted at us for insisting on a timely refund, and then ignored us for several minutes while we tried to ask for the manager. We were even told the refund has been processed and was suggested to reach the bank we made the payment with. When we called to verify, there was no record Eva Airways had processed the refund with them. Do better!!

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Air Cairo

22 April 2020 Guest

Terrible experience with refunding issues and customer service.

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Fly Jordan

19 April 2020 Guest

Thnan u fly Jordan you have amazing service

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VivaAerobus

18 April 2020 Vic

Hi guys, I had I flight by Viva Aerobus at 27 March and it was worst flight ever! it turned out that I have to pick up the luggage on connection in Mexico City and pay for it twice! but when I bought the ticket, of course there was no information about it! And next, my second flight was canceled, they gave another one four hours later, but nothing more, no food no stay, I spent all night in the airport with nothing .. I’m no doubt, it’s breaking the rules! So think twice before take a flight at this terrible airlines

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Sunwing Airlines

16 April 2020 Navid

sunwing promised us a refund, we waited for over a month and now they are offering us a voucher. valid for two years. my wife and I, we both lost our jobs and now after waiting for a month, they informed us we won't be getting our funds back. We need to pay for our rents and bills, we are not interested in travelling with a heartless operator now or ever.

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Volaris

15 April 2020 Leticia Jaime

Volaris is a group of thieves. Think before to use this company airline. Any agency that is associated with them operates the same way. The agencies that support this airline Volaris treat costumers without any consideration, respect and honesty. They are connected to defraud those who at any time use their services to travel. I have been dealing to get a reimbursement airflight ticket from Volaris for more than 4 months. they canceled the flight that was already planned and the only thing that I requested was the refund of the flight that was not made, but they refused and made up a series of lies just to stole my money. Right now I am still dealing with lawyers to get my money back.

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AirAsia

11 April 2020 Claire

This airline is a total scam. I have flights which cannot be used though they are apparently not cancelled, there is no transit currently allowed through KUL and only citizens can enter India so the flights are not usable. Despite this, AVA canceled my credit account request twice and now will not allow me to create another one. I have made a complaint but it will likely go unheard. Will never fly with Air Asia again if I can help it. Have been using this airline regularly for ten years.

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Scoot

05 April 2020 D Vasquez

Scoot's website allowed for refunds from Korea to Taiwan due to the situation. The agent asked why I wanted to cancel. (I mean are you kidding me!?) Obviously due to COVID-19. After reading off exactly what the website had stated about being allowed a refund, she "looked into" my booking and said that I would be refunded in 5 weeks. It's now been over 6 weeks and I have already written SCOOT multiple times through multiple media links. I get that they're going through a crisis too with all that's happening but to not even respond to me ONCE about my current refund situation is THE WORST SERVICE an Airline could ever provide! Just a heads up, I was told I would receive my refund back when I cancelled on FEBRUARY 23RD. Good luck trying to get yours. Do yourselves a favor and don't fly with this airline. They won't take care of your matters seriously.

 

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Thai AirAsia

03 April 2020 Guest

Horrible Airline. I understand Covid-19 screwed a lot of people but this Airline went into Scrooge mode. They made it almost impossible to get a refund and almost impossible to get credit (if that was a losing option for you). They continue to ask for a Big member ID number even if you aren't a member. They totally stole your money and then essentially waste many hours of your time as you attempt to deal with their stupid Ava chat. When you get past that you have to wait for another online chat to become available (if it's available at all). It's basically withholding your cancellation money and frustrating you to the point where you give up as it cost you days of your time. Absolute scum, I hope the Airline is fined by the countries they operate within. This was not a one off, ten of thousands (perhaps more) customers get shafted.

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Etihad Airways

02 April 2020 Guest

If I could give this airline and its customer service 0 stars I would. As a long time, international business traveller, my experience from airport check in to flight experience (in business class) ranks this airline near the bottom of my list, only a step above a Chinese airline I flew in the 1990's, when Chinese airlines held the worst crash, maintenance and service records. Airport reps are surly, robotic, and most unprofessional encountered (and THIS is the Business check in!). Flight attendants are only a half step above. At gate, there was no separate first/business line and we were all herded into a long line which didn't move for nearly 20 min.'s as there was some back up plane-side. After encountering the same robotic, surly service on board, I asked not to be disturbed and slept most of the 15 hours....

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Flydubai

30 March 2020 Guest

I have booked online for Fly Dubai, Due to sickness, I was not able to travel, I called the customer service team to cancel, however, he has told me that don't to cancel through him, and send an email to letstalk@flydubai.com with my doctors note two days before my flights, and I do not do anything, the airline will make an exception and refund you the money to the Credit Card, After so many failed attempt, a few days ago and I had asked them to modify my booking, they have unilaterally cancelled my flight and have sent me half the value of my ticket in a voucher. I am sending email and follow up, since I am writing this embezzlement no body is responding me. This is more like an of clients funds by an Fly Dubai. This Airline is the most corrupt and irresponsible. Please think twice when you want to fly with Fly Dubai.

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Pakistan International Airlines

26 March 2020 Guest

I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this. When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK. When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me. I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.

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LOT Polish Airlines

24 March 2020 jacek sosnowski

I have been using many different airlines on transatlantic flights: polish airlines LOT, British airlines, Virgins airlines, Swiss airlines. In my opinion LOT has very good new planes, good service during the flight , very good service in first class lounge in Warsaw airport, no compare to the others except British airlines in London. However if you fly by LOT you can assume that departure always be delayed.. Since I has been flying for last 15 years firstt class I was very upset that a year ago when I lost connection in USA due to bed weather condition in Jacksonville Florida. I wanted rebook my flight for next day. Me and my wife, we had to pay significant additional money. I was very upset but I hoped that since I am member of Miles and More and frequent flyer to Poland from USA that I will have better treatment. Very upsetting, but since I am POLAK i gave them 3 stars.

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Flair Airlines

19 March 2020 Guest

I booked a flight for spring break to go to BC, im a cancer suvivor with a compromised immune system who cant travel due to the covid 19 viris and Flare did not refund me my money only offer me a gift voucher with a date to use before sometime in June, i dont even remember the date in June, for bad this is i could book my flight if i did not pay upfront and now they wont give me my refund back, how sad.

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Aurigny Air Services

19 March 2020 BobGuest

Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled “non refundable “. Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!

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Wizz Air

19 March 2020 Guest

do not lift the customer line and cannot write email

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Malaysia Airlines

19 March 2020 GuestJayasegaram

Very bad and unfriendly app No update on current situation re lockdown Asked a simple question Can permanent residence of the UK travel back if they are a Malaysian passport holder No answer No update from airlines and unable to contact anybody I can understand why they are losing money now when the on ground care is so bad and show no consideration for customer well being My flight to London is on the 29/3/2020. What do I need to do ? Please reply so I may make arrangements

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Allegiant Air

19 March 2020 Jane

Rating - 0 (Don't even what to give it a 1 rating. I have been trying to contact Allegiant to cancel my ticket for 5 days. Have used email multiply time, tried phone for what seem like forever...no connection or busy signal. Have sent text messages...nothing. My flight is to take off tomorrow...I was told that it won't help to go to the airport. My flying companion has gotten her voucher...why can't?! I understand the volume of calls and the situation...but put something out that will rest my nerves that I will be getting a voucher for my ticket!

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Lufthansa

18 March 2020 Eileen

This is the worst airline company I've ever have encounter with. Booked an air ticket flying from Singapore to Madrid, due to Covid-19, I've called in to have my flight cancelled as the situation gets worst in Spain especially in Madrid. Was told I am able to get a full refund for the ticket even though the ticket condition was non refundable. Upon double confirmation that I can get my refund, I got them to proceed with the cancellation. However to my shock and horror, they actually went back on their words and contacted me 2 weeks later saying that my refund cannot be processed and I am only entitled to unused taxes refund or rebook the supposedly cancelled flight which cannot be reinstated according to the customer officer who cancelled my flight to a later date. This is when the flight has been cancelled due to travel restriction now. Very disappointed with this company and the way they handle cancellation and refund so unprofessionally. If you can't do the refund, do not make the promise and taking this as little kids playing games. Regret booking the air tickets with this airline! Please avoid them at all cost! Nothing guaranteed with them!

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Miami Air International

13 March 2020 Sissy

Never have I ever had a worse experience. My group arrives 2 hours early and the airline had none of our info ready. The flight was scheduled to leave at 8am and we didn’t receive our boarding passes until much after that. They then proceeded to not let me board the flight due to a passport issue and had no sympathy. Also didn’t get a refund at all, when i went over to southwest they treated me with so much respect and were so helpful. They got me the soonest flight out so that I could meet my friends on the trip I paid for that I wouldn’t have gotten a refund on. I do NOT recommend this company to anyone.

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Azerbaijan Airlines - AZAL

08 March 2020 Farid

Very comfortable flight and excellent service !!!

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Pegasus Airlines

05 March 2020 Guest

Terrible airline. No repercussions so I they don't improve, no regulations to monitor their service and process. CEOs of airline are friends with the president so theyre comfortable in their mistake. Already had several plane crash in the space of 6 months. Cheap is not always better don't waste your time with this good for nothing airline. Horrible staff, horrible customer service and horrible owner.

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Jeju Air

03 March 2020 Guest

This is the worst airline I have ever used. They canceled my flight twice and never sent me any notification, despite their customer service rules specifying they would provide prompt notification. I attempted to contact them multiple ways and never could get in contact with a customer service representative. Never again.

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Rwandair

28 February 2020 Guest

Seems its a trend. 8 of us arrived in Kenya only to be told our luggage was left in Joburg. No reason given, just an instruction to come back later "to check". No guarantees whatsoever. Terrible. Imagine having all your toiletries checked in and after hours of travel you still cant take a bath. Furious.

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Jin Air

25 February 2020 Guest

The phone number registered is not working so its kind of anoyying . I cannot even change my flight date, I've been trying to do so for a couple day. Why is the number for the customer service is not fucking working?

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Jetstar Asia

23 February 2020 Guest

I would like to highlight this airline is totally not social responsibility and inhumanity to their customers. This is because I was bought 8pax ticket for my family holiday with round trip fr om Penang to Singapore in this coming March 14 till March 18 with total fare if R RM 2.5K. Due to the coronavirus epidemic development around the world includes Singapore. My family members feel not comfortable for travelling due to we have 1 infant and 2 kids go along with this trip. Due to this, we would like delay the trip instead cancel the ticket as believes this is burden for the airline. I have made twice of call to their customers service for support, at the end they said I need to pay for ticket price delta and also admin fee which total up to RM 5.5K due to this company policy even thought they are aware that the current issue and make travellers concern for travel. I have checked through the fares of my revised date are closed to original charges, but the extra price needs to pay majority is admins fees. Their approach is forced the customer to cancel the trip and airline earned the money. I asked them is admins fees can be waived due to my this ticket was booked before coronovirus officially announced. They said can't even though I have told some of airline scoot and indigo have allowed their customers to change the date or cancel without any admins fees charges. Moreover they are sent the email to ask their customer for advice. With this advice as given by their customer service, I am totally out of mind of this airline and also acknowledged why some of traveller complained that this airlibe is lousy which I am not very belived due to me always comfortable with their service. After this incident, I am committed will band this airline include my company trip and hope that the company management really look into this issue seriously and share the social responsibility likes others airline to help the affected population. This is not a way or a time wh ereby the corporate world like to earn the money during the world wide fight over the epidemic. All travellers, please sabotage this airline.

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Neos

19 February 2020 Alison O’Shea

I am having a terrible experience with this Airline. I have been awaiting a response from Customer Care since I sent in a claim form for a twelve hour flight delay on the 4th August 2019. I was instructed to fill in their online claim form in order to create a “Ticket number” which I did - they say they will respond and reply to this within 14 days - I have had no acknowledgement or response in the last 6 months and have been messaging them to ask why they have not replied to me - I am still awaiting a reply!!!! Very poor customer service - very disappointing!!

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Royal Air Maroc

17 February 2020 Guest

Without doubt the worst service ever. Booked to fly with Royal air maroc to Casablanca june 2019. Queued at check in desk for 2 hours luckily we were early, boarded plane 5 minutes before take off time then sat on plane for 4 hours. A group of wealthy Morrocan teenagers were traveling and 1 had lost passport. Then told to disembark because flight was cancelled. Back to collect luggage from carousel then queue at checkin desk, another 2 hours, to be allocated accomodation. We are now 1 day late. Told to get to checkin desk at 07.30 for a flight at 09.30. Queued again until 09.15. flight eventually left at 11.30. Arrived at Casablanca and had to wait 2 hours for luggage at carousel. Claimed for compensation as per EU regulations and was told it would be paid, then nothing for 6 months despite repeated reminders. Then made complaint to UK CAA who could not get a response either. If this company ignores CAA who can say what regulations they flout, are the aircraft safe?

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Norwegian Air Shuttle

14 February 2020 Guest

I lost the return ticket from Gdańsk Poland to San Francisco because the plane left earlier and I had connection in Oslo /Oslo to Paris and from there to San Francisco since I missed the 1st flight ,they sold me a ticket to Oslo but to the wrong airport I had to buy a train ticket to the right airport then missed the 2nd flight Oslo to Paris spent the night in Oslo and got another ticket Oslo to Lisbon and to San Francisco.waisting time and money.nightmare never again they cheat even on the chapta

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Alitalia

14 February 2020 Guest

On September 15, 2019, we bought 2 tickets on the airline's website for January 15, 2020 fr om Rome to Prague. November 13, 2019 by mail we received a message that our flight was canceled We contacted the contact center, wh ere we were asked to purchase tickets for another flight with an additional fee. The operator did not warn us that the new flight is also joint and there are no clear agreements with the partner - Czech airlines - and sold us a new ticket. As a result, we paid another money and received a confirmation email for flight AZ7546 on January 15, departing at 14-50 However, on December 6, I again received a letter that our flight was canceled. When I called the contact center, I communicated with an operator. She told me that the flight at 14-50 does not fly. To my objection that the flight on 15.01 at 15-15, for which we originally purchased tickets, exists on the website of Czech airlines (indicated that together with Alitalia), the operator replied that our flight on this flight is not possible. There are no other direct flights on January 15 As a result, I had to issue a refund. The operator assured me that they will issue a refund immediately, within 3 banking days I will receive money on the card… How could you sell tickets when there are no clear agreements with the partner airline? Why didn't I get a refund and buy a ticket from Czech airlines for the flight I need when I canceled my first flight? …My journey was over long ago. It would have been more enjoyable if I hadn't contacted Alitalia airlines It has been more than two months since the ticket refund was issued at the contact center! Still no refund for my money! No compensation for any inconvenience caused!

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T'way Airlines

11 February 2020 Guest

T'way suddenly cancelled all flights from CNX to ICN starting Feb 12. They notified customers via email on Feb 11, basically stranding several hundred people in Thailand. They're not even automatically refunding your tickets - you have to fight your way through their awful online booking system to cancel your booking on the flight they've already cancelled; and I'm still not sure if I'm going to get my money back. This company is an absolute scam. Avoid like the plague.

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SWISS International Air Lines

07 February 2020 Lalit Kainth

It is the worst airline I have ever used. Took a flight from Toronto to Delhi. One suitcase never reached India, totally dumb local staff working at the lost baggage office in Delhi. Had no sympathy for a customer who had 2 kids waiting to get out of the airport. The suitcase had belongings for 9yrs old girl travelling to india for the first time. Had to by buy all the clothes locally for stay in india, not to mention we came to attend a wedding. Staff at delhi is very poorly trained. Left india after 11days of stay, called them at delhi airport to inform that the suitcase should be sent to toronto home address if recovered. They called after 2 days to my secondary number in India to inform that they found the suitcase. I called them back to instruct again the suitcase has to be delivered in Toronto not Delhi. After 2 days i called again to check what happened and I was told the suitcase came to delhi airport. And the girl said they will send it to toronto and I should go pick it up at the Toronto airport. Which sounds so stupid to me. So far I haven't received any further update and I will have to call them again. It is so sad that the airline does not care at all. Too bad that they lost my entire family business in Canada and India. And we will talking about our bad experience with swissair for the rest of our lives, which leads to loss of many potential future swiss air customers. My feedback is to help the airline and see if someone at your head office actually cares and will contact to discuss further ref DELLX19245

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HK Express

01 February 2020 Guest

After we spent the night at the airport waiting for a flight, they refused to board us. They provided no help and just told us to call customer support that said they will review and get back to us in several days. No apology whatsoever, and it's been almost a week - no response, no refund, and we had to book very expensive tickets to return home. Just outrageous behavior altogether. I've been flying for many years and nothing like this has ever happened to me.

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Bahamasair

23 January 2020 Nixi DavisGuest

I have been waiting over 4 months for refunds on flights between West Palm Beach and Marsh Harbour that were cancelled by Bahamasair after Hurricane Dorian. I have e-mailed and called numerous times and still have not heard a word from them. They don't deserve 1 star.

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Envoy Air

19 January 2020 Guest

What a mess! Almost every time I fly this airline is LATE due to “technical” issues. Then I have to sit around at DFW all day and miss my vacation. Don’t fly this airline!!!!!!!

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Flyadeal

14 January 2020 A.Shaikh

My flight was cancelled by Flyadeal and they sent me email about it. They gave an option of refund and I requested for a refund but no proper response yet from them, since a month. It is impossible to speck to anyone from this airline. They have number with a recorded message. I want some support from similar persons so we can all take legal action against this air line. We need to complain in legal way to Saudi Aviation Authority & International Airline Authority to cancel this airlines licence. Please contact me on mobile # +966506848709 I had to rate it with 1 Star. There is no option for 0 or -ve Star.

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Nouvelair Tunisie

13 January 2020 Kappeyne van de Coppello Joost

Tried to book and pay for ticket from CDG to Monastir. Credit cards kept declining...left numerous messages at the website, phone service, submitted issue with message, 24 Hours later no response whatsoever ever... customer service Big O.... internet booking, Big O.. very disappointed

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Copa Airlines

10 January 2020 Guest

Four of us boarded in SFO with the weighed, sized, approved carry-on items but when transferring in PTY to Quito, we were refused boarding. Because our carry-ons were either fragile or expensive items, gate-check was not an option. Sorry, Christmas gifts for airport workers in Panama City is not my thing. No problems boarding SFO to PTY nor on a LATER flight from PTY to UIO but in the meanwhile, we were refused boarding on our SCHEDULED PTY to UIO. At one point a manager told us that if we didn't like the carry-on rules on the Copa website, we should contact them about changing them. Seriously? The gate agent refused to follow Copa's rules then a manager, we still have questions about this guy just being a friend of the gate agent's, tells us we should contact Copa about changing their policy.... NEVER again! With the goofy stuff that goes on with air travel, this is the first time our contract was changed on the whim of a gate agent that was probably having a bad day and decided to take it out on the Gringo.... Save yourself the problems and stick with American flagged airlines to Latin America.

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