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 ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Egyptair

22 January 2019 Michael
Great and amazing flight They love to travel on time, I liked the food, but I guess maybe there is better than that
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Nile Air

22 January 2019 Michael
too bad airlines company, the flight got a delay for 3 hours and they didn't give us a refund
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Air Cairo

16 January 2019 Guest
Worst experience eve: they let you buy NON EXISTENT seats on their website and they refuse to give your money back
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Sunwing Airlines

15 January 2019 Guest
Paid $200 for advanced seat selection. Then I realized afterwards that I did not need to do this. But Sunwing would not refund my money. They claim to have no way to cancel seat selections. That is their problem no mine. Wasted $200. Bad airline. Bad customer service. Don't fly with them.
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Blue Panorama Airlines

14 January 2019 cali
BEWARE. I don't understand how this company can operate in a European country like Italy . They are robbers , somebody has to do something about this . I had to pay 25 euros for one of my hand luggages because it did not feet for less than 3 cm while on me ticket is says ( 2 suitcases up to 30 kg) and i use those fore many years and flying with many company's, end on all the others is max 8 kg blu panorama says 10 kg.
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Wamos Air

09 January 2019 Lynn Doble
I flew with Wamos on December 13th 2018. The flight to Gatwick was ok but nothing great. The flight back to Denver was awful. Unfriendly crew. Grubby old plane. They fan out of my pre paid vegetarian hot lunch and gave me a cheese sandwich... Both flights they sat me in a middle seat after specifically booking an aisle seat. No TV'S. Terrible service. Crew seemed confused and agitated getting food to passengers. Horrible experience.
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Norwegian Air Shuttle

09 January 2019 Guest
DO NOT Fly Norwegian Airlines! Heres why: After several delays our October flight from Paris to New York finally departed28 hours late! We were not on it because we were tired of being jerked around by Norwegian Airlines and their bogus departure times. Instead we canceled our return flight to New York (Norwegian Air did, in fairness, refund us for their return flight) and bought 2 new tickets on another carrier for $2,500 so we could get home and back to work. The people who worked the NA counter at Charles DeGaulle in Paris assured us that NA would reimburse anyone who booked a flight on another carrier, so we took them at their word...later learning that they were 3rd party (freelance) workers who gave the hundreds of passengers on our flight misinformation or outright lied about the delays and refunds. We will continue to alert travelers to NAs deceptive practices, while trying to recover the $2,500 we had to spend because of NAs arrogance and ineptitude. Weve flown many thousands of miles over the years and unless you have time and money to waste, DO NOT fly this nightmare of an airline!
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Alitalia

08 January 2019 Guest
Alitalia took our bag off the plane, gave us an email address to get our bag. When we emailed, they sent a photo of the new baggage tag and said it was being "rushed" to us, after a 2-day delay. However, their co-chair carrier (Air France) coming into the US says that they never put the bag onto the flight listed on the tag. So they sent us a tag but still haven't dropped the bag on a flight. We are still trying to persuade them to just send the bag to us, but after 4 days it still hasn't happened and we are losing hope because no one will respond by phone and they are no longer responding to email. We don't want compensation, we want our bag back. This is giving Alitalia a terrible reputation in my view and if we don't get our bag returned, I will be spreading the word about this company and their contractor at the Delhi airport (Celebi Aviation) who is currently holding the bag.
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TAP Portugal

07 January 2019 Guest
Hello! I am very upset and I would like to advice TO NOT USE AIR PORTUGAL: Tap portugal promised to refund our ticket ( after a cancellation of a plane in the 24 hours due to a wrong reservation). This promise was given in October. Since then we called multiple times, we spend a lot of money on phone call but still no refund. Last week we ask them to just send us an email to confirm that they will refund the ticket on the bank account. Even that they do not seems to be able to handle it. This is not what we will expect from an airplane company (my friends have had better services with other companies). PLEASE DO NOT USE THIS COMPANY WHICH IS NOT ABLE TO HANDLE THEIR PROMISES.
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BA CityFlyer

06 January 2019 Sabrina
Hi City Flyer, I am writing to you because I want to give some credit to one of your flight attendants. I was flying fr om London city to Edinburgh the BA 8710 on 04. Jan 2019. Wh ere I got an excellent service, she was very kind and looked very secure about here work, and thats why I felt very convenient to fly with her. 😊👍🏽 I had a great trip and I think she deserves some credit. Best regards Sabrina
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Wizz Air

06 January 2019 Guest
Not bad, but they have huge number of flight delays. My flight was delayed with Wizz Air for 9 hours and lost my train ticket, which costs me 92$ .... Good news is that i got 600 euro flight delay compensation by helping 3flightdelay.com
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VietJet Air

04 January 2019 Yijin Cai
Worst flight I've ever seen. I bought two tickets from Chiang Mai to Bangkok. This flight should arrived at 21:05. Because of its internal accident of check-in system, we got delayed for more than 2 hours. We had another flight to catch at 23:40, from Chiang Mai to Beijing. But we missed it so we had to change our flight to the next day. The VietJet Air was so irresponsible for everything they had done. They didn't rearrange another flight for us, nor did they cover the extra fee of changing flight. They didn't response email, the telephone couldn't get through, the staff in charge in the bangkok airline didn't do anything for us!!!
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Aeroflot - Russian Airlines

04 January 2019 Guest
I am currently stuck at the airport in Moscow. We flew in from Cyprus with an hour and a half for a connecting to a flight to Gothenburg in Sweden. The flight was a little bit late starting but arrived in time to catch the flight had we not been sitting on the tarmac for half an hour. I informed the stewardess on the plane that we had another flight to catch and asked if she could help us. She said not to worry and contact the transit people when we arrived. Well the transit desk was marked with people. We saw a flight was listed and went to the gate. There are the woman said I flight was closed even though they been calling for us. Certainly they must have known we were on the other flight that would be on the computer. Had they had the will they could have taken us to the plane on a small bus or something. After three hours of waiting in the mob rather than a queue my husband was given some food vouchers and boarding passes for flight 24 hours later. The entire trip is only four days therefore we are wasting one quarter of our trip Stuck at the airport. We were told that we would be given a hotel go and eat and come back after 12 we were told. We went to eat after 12 we were told we could go out one, and then to, now its 10 after two and was still sitting here. At the moment I am a rather unhappy passenger. Things could have been done to get us on our connecting flight and unlock could have been done to make the situation less unpleasant. I am hoping for a good compensation, but that does not give me back the time I lost with this experience
 
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Rwandair

02 January 2019 Kathryn
Best Airline, excellent service. I can't fault them in any way. They deserve 5*. Keep it up Rwandair. Downside: they are not easily visible online when you are looking to book a flight with them.
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Ryanair

30 December 2018 Jorhy
One of the worst airline ever! They cancelled my flight last year and didn't even notify me before i get to the airport. Even thought they denied my flight compensation requests few times with a terrible lies, thanks to 3flightdelay.com , I still got compensation of 400 euros. I will never fly with them... If there will be a list of the worst airlines, Ryanair will get all of places in this list!
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Privilege Style

30 December 2018 Guest
This airline is garbage. My two recent trans-Atlantic flights were the two worst of my life. The old, broken planes are mostly the problem. They are slow, the seats are broken and dirty (my headrest was missing) and the crew is not very friendly. Everything is for purchase, even water. On inter-continental flights, this is a crime. There needs to be at least minor provisions. How can they expect to please customers this way? The entertainment is terrible and hardly works. Lastly, the temperature was freezing on both flights. Youd think the staff would take a hint with everyone shivering and wearing all their layers, hoods up. Also, you have to buy blankets! Absurd.
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Porter Airlines

29 December 2018 Guest
Porter Airlines has gone downhill - it was good when it first up opened years ago, but it's gotten steadily worse over the subsequent years. The prices keep increasing, but the perks disappear - you have to pay for your baggage, and seat selection, and they no longer give you sandwiches on flights (that was one of their selling points, at first), and the porter lounges have less and less offerings for people waiting for fights - no more business computers, no more cappuccino machines, less choice of snacks, etc. That stuff is relatively minor (since all of the airlines have started doing the same thing), but it is very disappointing. The bigger issue is that they actively lie to you about the waiting times for their flights - and, the wait times have become ridiculous! Furthermore, Porter is outright dishonest about promised compensation for flight delays - it will promise customers the moon and stars in flight vouchers, if your flight is delayed past 4 hours, but then, their customer relations teams will reneg on everything that was told to you by the Porter agents in the airport. I am absolutely disgusted by my latest, terrible travel experience - there was a 7.5 HOUR delay (not including flight time - that brings it up to 13 hours) on my flight, and all they gave us was a paltry $100 voucher, expiring in less than 6 months, in return, to "apologize," when the passengers were promised four times that amount in compensation vouchers, if they waited out the delay. They do not honour their word. They are liars, plain and simple. For that reason, alone, I do not recommend this dishonest and unreliable airline.
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Sun Country Airlines

28 December 2018 Donald Malloy
my wife and I flew from MSP to LAS for our anniversary had one of the worst flights we have ever been on.We paid extra for the so called premium seats which only a small child could sit in and advised the flight grew that we could not fit into these small seats, their response was basically sit there or get off. My wife was able to switch seats with another passenger (a real small woman) and I optioned for an exit row seat which the airline promptly charged me an additional $25.00. Not at anytime did one employee of the airline apologize for the bad service.
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Scoot

26 December 2018 Guest
It's Disgusting and such a Disgrace management airline that it has not sent a requested email about flight delay that i need to make a claim on my travel insurance company and is almost coming to 3 weeks since i came back even after spending several times calling and repeating my request......Useless
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KD Air

26 December 2018 KDAir-Reviews.com
In short KD Air will not refund your ticket even if THEY cancel the flight for any reason! This applies even if they commit to the refund. KD Air is a business that should be taken down! Below is my story... Please visit kdair-reviews(dot)com to express your experience with KD Air. Everything seemed totally fine when booking two return flight tickets from Vancouver South to Tofino for our 3-night stay (tickets worth 698 CAD). Then it all went wrong KD Air called two days before scheduled departure, telling me that the flight to Tofino is cancelled due to unscheduled maintenance. I had to book the flight with other airline for double the cost. KD Air assured me that the flight from Tofino to Vancouver South will still happen. After the first night in Tofino, KD Air called me again and told me that the flight back to Vancouver is cancelled due to unscheduled maintenance. Again, I had to book the trip back with another airline for double the cost! As I dont live in Canada, KD Airs customer service assured me that I will get back money back! It has been 5 months and counting (since July 2018), I still dont have my money and KD Air decided to stop responding to my emails.
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Turkish Airlines

23 December 2018 Guest
The airlines service and personal is horrible!!!!
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Copa Airlines

22 December 2018 John Taylor
In July 2018 my wife and I had tickets to fly Copa Fr om San Francisco to Panama. Copa has two flights out of San Francisco both late at night. The flight, on a Copa, alliance partner, arrived late and we were unable to catch the 10 PM flight. The reservation agents and station manager told us there would be a $400 fine. On top of this they explained there was only one seat available on the 1:30 AM flight and the other passenger would have to go standby. This was unacceptable. Plan B was to call the reservation center which we did at about 2 AM in the San Francisco airport. We were then told that our tickets were invalid and we would have to pay over $1100 to go to Panama City Because prices had increased since we made our original booking. We agreed to think about it, and looked for a hotel. Try to get a hotel in San Francisco in July; not possible. Furthermore the reservation center told us there were no available seats on the next nights flight. That meant spend two nights minimum in the San Francisco airport hoping we would be able to get a flight out in two days. mmmmm Plan C was to make last-minute bookings on other airlines (at extortion rates) to get home and get some rest as soon as possible. This was the option we chose which cost us, in addition to the cost of the copa tickets, an extra $2400. In spite of a later call to Copa's call center, after returning home, we were unable to recoup one cent from our San Francisco to Panama leg with Copa. Ironically, an identical situation occurred on November flight with American Airlines wh ere I missed the connecting flight in Miami because of a late arrival. As you can imagine, I no longer fly Copa, in spite of the fact that it's route map is more convenient for me and despite the fact I have a free ticket which I likely will never use. American Airlines provided me with accommodations, transportation and food and a ticket on the first flight out the next day at no additional cost. My advice to you as a passenger considering Copa Airlines is to purchase travel insurance particularly if you take if your flights require connections, using Copa Airlines. As for me personally, I much prefer American Airlines customer service as opposed to Copa's version, which they label "Customer Care". As a result of my experience I filed a complaint with the US DOT. I did this, because Copa would not respond to my initial complaint report on their website. In Copa's response which is required by DOT regulations, A Copa representative explained their customer care policy to me.There regulations made it clear that my situation was not a simple oversight. It was clear to both my wife and I that copa's procedures were carried out to the "T" as the Copa letter explained. I do not know what your experiences are or were with Copa, but this trip was my "travel experience from hell", one, which I hope I will never to repeat. You will quickly learn that If you experience Customer care issues on the ground, with Copa Airlines, there will only be one winner. Copa's Customer Care" policies are designed to benefit Copa Airlines not you. Caveat Emptor!
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Flybondi

18 December 2018 Guest
A low cost, low quality, no respect to their customers, I was victim of a cancelled flight and the agent could not tell me when I could get a next flight to Buenos Aires from Posadas, later as an excuse their airline said the flight was never cancelled it is a complete lie I was at the airport trying to get a seat on Aerolineas Argentina to fly back to Buenos Aires
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Tigerair Australia

16 December 2018 Raymond Bell
I will never fly Tigerair again!!! My flight Perth to Sydney on 17 Nov was cancelled at 3 hours notice. I have called "customer service" on 4 occasions but no one ever answers, despite wailing up to 35 minutes on one call! I have emailed 4 times now and still no confirmation of my refund air fare.Last email said they had no record of my earlier emails...aaaggghhh This outfit is not fit to fly in Australia. Never fly Tigerair again!! One star only because I cant rate you ZERO
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Etihad Airways

15 December 2018 Guest
I am here today, to share my bad experience with Etihad airways. I flew to back to Australia from Lebanon, arriving on the 12/09/2018. one of my checked in baggage was missing, I opened a file regarding my missing baggage (reference file is BNEEY11292) , and went home that night, after being reassured that my bag will be found soon and i will be contacted to get updates. A few days later, they asked me if i have any photos of the bag, i did sent the photos, and all that was through the baggage services at the airport. After 21 days, i called back again the same number provided by Brisbane airport for baggage services, they told me that it's time to file a claim online with Etihad, and that's what i did on the 4/10/2018 i received back an email regarding all necessary documents needed to complete the claim. I replied back straight away with all documents attached and information needed. (claim Ref 668113) After that email, i sent another 3 emails, haven't received anything back at all. There is no phone number to call, only the email address which is: baggageclaims@etihad.ae and unfortunately there's no other way to reach that department whatsoever. I tried again to reach out Brisbane baggage services at the airport, but there's nothing they can do, the matter isn't in their hands anymore, it's with Etihad. so I waited 3 months until the 13/12/2018 to receive an email back from the baggage claims department of Etihad, and just for them to say sorry my bag is lost forever, and they will only pay me 600 dollars as a compensation. Well let me tell you something, that's first of all and for sure UNPROFESSIONAL, second it's disrespectful, and third it's like take those money and shut your mouth, we don't care what you have in your bag, and if it's valuable or no, and what's the value of all things you have lost. And since you know it's hard to get receipts for all things you have in the bag, i might find some, but definitely not gonna find a receipt for each and every item. My bag itself costed me around $350 when i first bought it, so that's not FAIR at all. The bag was under your responsibility, not mine, you lost it, wasn't my choice, at least do something to show that you really care about customers who chose you and put their trust in you above millions of other airlines.
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Arik Air

15 December 2018 Guest
I would just like to let it be known that I find this airline to be extremely unreliable. It is perhaps the most unreliable airline there is in Nigeria. They often delay and/or cancel flights. My advice, avoid this airline if you can.
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Andes Lineas Aereas

01 December 2018 Gordon Elmstrom
21 November 2018, we arrived at Cordoba airport at 0630 for a 0900 flight to Buenos Aires with an 1145 connecting flight to Iguazu Falls. Flight 891 was delayed 2 hours with no explanation why. Personnel at the gate assured us we would be able to catch our connecting flight because it was also delayed, it wasn't. When we arrived at Buenos Aires we had a lot of trouble just finding an Andes ticket counter. When we finally found their counter we explained our dilemma to a male agent and he informed us it was our booking agents fault we missed our connecting flight even though their flight was two hours late. He could care less we were now stuck in the airport with no way of getting to the Falls that day. After many phone calls to our agent in the USA, we managed to get a return flight to Cordoba. We didn't get to our hotel until 2100 that evening, a whole day wasted and our three day trip to Iguazu Falls cancelled. Very disappointing to say the least.
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Volaris

30 November 2018 Jacqueline Peterson
Good Afternoon Flight #6964 Saturday November 24th, 2018 From Mexico City to San Antonio Texas. Confirmation #GBYUYQ. Checked in at the Mexico City Airport and landed in San Antonio Texas and our luggage was not on the flight. Our luggage tag showed the luggage went to Las Vegas with someone elses name on it. The agent helped us out we filled out the lost luggage form she took all of information told us to go wait at gate A-5 and she would be there to meet up with us. After about 30 minutes I went to go look for her found her at Gate A8 or Gate A9 and she said give her a minute went back to gate A5 and after an hour she still never showed up went to look for her and unable to find her. She also said she would call us and our luggage would be at our house on Monday or Tuesday. Monday evening after not hearing anything and no luggage called the customer service line. No luggage was reported lost they would call us back in an hour no call back. So we called back they told my husband he had to call the San Antonio Airport gave us a number that is just voice mail and no one ever calls back. Called customer service again on Tuesday November 27th. The agent sent an email to Las Vegas and was told we would here back in 48 hours, then someone else called us and said she was going to send an email to Mexico City, Las Vegas and San Antonio Airports and would call us back in 24 hours. Well now you can understand why I am writing this email. We had to call again today and again were told we will send another email. Can you please just find my luggage that went to Las Vegas out of Mexico City on Saturday November 24th with someones elses name on it. Also find the lady who took all of our information including claim ticket and find out why she never did her job, this is very very frustrating I have never received such a run around from a company. I am tired of waiting and truly I am running out of patience
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Eastar Jet

28 November 2018 MarGre
To whom it may concern.... I had to cancel a flight for 3 passengers. So far so good. I called EastStar and they cancelled my booking. So far so good. Now my Travel Agent tells me he needs an cancellation email form East Star. All answer from EastStar that I get is : WE DO NOT HAVE A PROCEDURE LIKE THAT. Aha! East Star will not confirm me in an email that I cancelled my flight. Uarg... OK. NO good so far. Because now my Insurance Company asks me for the exact same thing. An stupid and simple email saying: Yes, flights have been cancelled. No I ask myself why EastStar holds my money and will not confirm this by giving me an email. Please, if you ever intend to travel in Asia. Try to find another Airline. I have been calling them for hours but in the end people always tell different things, then they call back and apologize but the truth is nothing happens so my money can make its way back to me.... pooooooooooooooooooor
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Azores Airlines

27 November 2018 Diarmid Doody
Earlier this year I flew with my guests to the Azores as a tour leader. A young guy called ' Gabriel' read out the safety instructions. I travel a great deal for my company to different parts of the world and many times to the Azores. I have never known anyone so bad at giving out such serious information about flight safety where you simply could not understand anything he said. He spoke reasonable English but it was the speed and the fact that it was read out almost as a continuous stream that made it a total waist if time and impossible to understand. As if it was all words joined together. Not any of my guests could understand a thing and it was so bad that some did'nt even realize it was English. This information is extremely important and needs to be done by someone who takes it seriously and not someone that just wants to get the job finished.
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Cayman Airways

22 November 2018 Maria Celina Kawas Castillo
Cayman Airlines has very bad customer service. The worst I have seen so far. I was on a flight from Miami to La Ceiba, Honduras, connecting in Gran Cayman on Nov 16 2018. The flight 103 landed in Cayman and the connecting flight 2880 was canceled because of bad weather in La Ceiba. Eventually we were given Bouchers for hotel, food and ground transportation, after inefficient organization and rude ground staff. The following day, Nov 17,2018, we went back to the airport and the flight to La Ceiba eventually left. The pilot was very clear that landing in La Ceiba was unlikely but his orders were to leave and land in Roatan. We landed in Roatan and were basically dumped there. The pilot said we either went back to Cayman or deplaned in Roatan. In both cases we were on our own. The airlines was not going to cover any expenses - ground transportation, hotel, food and air transportation to travel to La Ceiba the following day. I wish I could give this airline zero star. It ended up being a very expensive trip.
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Jin Air

21 November 2018 Yulin Ge
Hello, My wife and I booked with Jin air for flight 213 fr om Incheon to Ōsaka-Kansai on 19 Nov, with a connecting flight from Osaka to our home Honolulu, Hawaii. The booking was made and confirmed on 1 Nov. When we arrived at the airport, the duty manager refused our boarding because my wifes Japan transit visa was used, despite our connecting confirmed flight with Air Asia D71. We then purchased tickets from Incheon to Ōsaka from Asiana airline under the same circumstances successfully. The Jin air duty manager we spoke to at the airport, and the general manager she had us talk to over the phone said they will issue us a full refund. We have now returned to Hawaii, but when we called Expedia.kr wh ere we booked the flight, Jin air did not issue a refund. We then called Jin air, but the customer service agent refused to escalate the case, and simply hung up the call rudely. We feel the situation highly demeaning, and the whole experience frustrating. The airline refused our boarding causing us stress and almost make us miss the connecting flight at Osaka. I hope your office will be able to investigate into this issue, as it constitute a deliberate lying on the part of Jin air duty manager at Incheon airport. Anyone on duty between 14:00-15:00 at the check-in table at Incheon airport would know about this situation. Please feel free to contact me any time at 7576342363 or yge01@email.wm.edu (preferred method of contact is the email) for any other information you might need. Thank you. Yulin Ge
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Envoy Air

16 November 2018 AAL should kick this partner to the curb
This regional carrier is horrible. Constant cancellations, late crew, mechanicals, unprofessional staff. You name it they have it. It sucks to rely on this airline for regional service with American Airlines. Exec plat member who wants to switch given the ineptitude of this affiliate.
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EasyJet

15 November 2018 Brett street
Easy jet are just some of the most repugnant people I have ever had to deal with. 1st got to airport and was told Freddie can't sit on my lap as he was 2 even though we book it over the phone and was told he could anyway got him his own ticket (£77) then got on the plane and had to move people about as he has to sit with one of us then today get to the airport to fly home and was told Freddie can't as his ticket was one way to which I said so you sold a two year old a one way ticket to turkey (stunned silence) was then told plane is full and he can't fly (at this point everyone is in tears) sat around tor 4 hours only to be told all flights are full nothing they can do. So back to hotel booked room for night called easy jet and the bloke just came out with every excuse in the book we were late, we refused another flight and we should have checked the ticket to which I said I have boarding passes timed two hours before flight, what flight did we refuse that was the only flight today and why the fuck would I check that you sold a two year old a one way ticket. After they checked turns out we were told he could sit on one of are laps but we cant get you home for 5 days but have to go to Luton anyway after 5 days and a text from Luton to Gatwick we made it home. Anyone else been through this and did easyJet make it up to you
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Thomas Cook Airlines

14 November 2018 Alexander Miloskin
I chose this airline because it seemed affordable and it offered somewhat cheap flight to Sofia. But when the flight was seriously delayed, I had started having second thoughts. I missed my connecting flight in to Turkey and had to stay at the airport for the next 3 hours waiting for another one. I decided to try to get a compensation so I filed for a refund using this air passengers rights agency called skyrefund (you can chekc them out here skyrefund.com) and eventually got compensated for the missed connection.
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Trans States Airlines

14 November 2018 Guest
Has to be the worst in the air. They continue to have broken equipment meaning I miss connections. This has become the norm with them and I have learned to avoid them as a subcontractor of United. I had an aircraft mechinic tell me do not get on that plane.
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Asiana Airlines

11 November 2018 Wilkinson
Asiana Airlines. Appaling service (Business Class), rude staff (airside and groundside) cold food, minimal language skills other than Korean. ICN-HKG 10.11.2018 Negligence in aircraft operations (SFX & IST to name but two recent incidents), sexual harrasment charges against the chairman (subsequently resigned), despicable on board behavior of an Asiana senior manager (and chairmans daughter) concerning peanuts (!!!) all would indicate signs of a seriously flawed business culture and attitude.
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VivaAerobus

08 November 2018 Sarah
Booked a flex flight which states you can make changes free of charge - hence the flex option - but thats nonsense. They will make you pay what you initially paid again so youre better off just rebooking and cutting your loses on the first flight. I attempted to change my flights 10 weeks ahead of my flight date and Im still going back and forth with their customer service. Why would I pay more for a flex flight if its that same conditions as a regular flight!?? Steer clear.
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AirAsia Philippines

07 November 2018 Patrick
First time flying them, they put the kiosks in Manila airport just past the area where you need them. So they sit unused and instead you must cross the street and wait an hour in line and pay for a paper copy of boarding pass if you are tourist without access to a printer. Then 90 minute flight was delayed 4 hours. Line to check a bag is over an hour, and you must check bags because they charge you for anything over 7kg. The planes are very modern but seats super tiny, I have to sit diagnonally to fit my knees. Due to the terrible delays and poor service I would not fly them again, although if you have more time than money they are super cheap.
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Malindo Air

06 November 2018 Guest
Malindo call center customer service 03-78415388 is hopeless and not helpful at all. Their customer service customer_care@malindoair.com also hopeless. They can't make any decisions and yet they refuse to provide me or refer me to the person who can make decision. Is that means this is the way they stop their customer to lodge a complaint to their superior or top management? Until today I still didn't get any feedbacks from their customer service pertaining to my complaint. I really hope head of Malindo customer service can contact me urgently
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Royal Air Maroc

05 November 2018 Ricardo Ferreira
Hi I travelled yesterday 4/11/2018 on flight AT981 from Lisbon to Casablanca , flight was to departure at 16:25 so 18:25 Morocco time , we only boarded at 16:30 then we did not taken off and waited in the plane for 2hours 18:30 so 20.30 Morocco time with no explanation why until people started complaining. We landed in Casablanca 20H00 so 22H00 Morocco time , which it was boarding time for my connecting flight to Accra Ghana was 22H15 , 15Min to get off the plane , across the airport , passport control and to get to the terminal and the plane departured at 23:00 , I was being sent from one side of the airport to the airport , spoke to Mr Muhammed Gabib , not very helpful and not interested in helping my situation . Had to pay the extra fees ,waiting for my luggage , about 2hours spent at the airport , then spend 2days in Casablanca because next flight only available in 2days to my destination . Royal Maroc Airport staff not friendly , only speak Arabic and French , no english which makes it very hard for tourists and Royal Maroc Staff , very poor communication skills, no one apologized , worst flying experience , will not travel with Royal Maroc anymore until I have some form of contact . Please note there was several people who missed their flights on the same night .
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Blue Air

05 November 2018 Guest
Suffered a 5 hour flight delay from Rome to Liverpool in January. The airport staff were very considerate (as were the cabin crew) and I have no complaints there. As Blue Air ignored our correspondence over compensation however, we had to involve the CAA , who determined in August that money was due to us. After repeated phone calls (average 30 minutes queue each time) Blue Air insisted in early October that paperwork for payment had been sent to accounts, but we're still waiting in November and are currently issuing a European Order for Payment to try and get them to pay compensation that was due 9 months ago.
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Aeromar

05 November 2018 Gloria Norris
This airline provides terrible service. They oversale their flights, do not train their employees properly to deal with crisis and then, they brake airlines safety protocol. This airline actually checked my suitcase, put it in the plane, but didnt assigned me a seat. They didnt get the suitcase out of the plane, but flew it to my destination city. Now, I cant find anyone to help me retrieve my suitcase and no one seems to know what to do. The agent in Oaxaca, Mr. Diego Leal lied to me telling me there was going to be someone at the airport at 4:00 am to give me my suitcase. They mistreat their customers and provide an undignified service and cause tremendous stress with the ineptitude of their employees. I wish I could recommend this airline but they are not trust worthy.
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GOL Transportes Aereos

04 November 2018 Guest
Worst website ever. Whoever designed the GOL website should be fired. Also bumped us from a flight we booked 30 days in advance 4 days prior to departure that required us to reroute our business trip. Our business associate was not bumped so he had to change his tickets too. It took hours on the phone with customer "service" and cost over $$$$ to book new flights so close to departure. We suspect they bumped us because there were higher paying customers available near departure. I'm a regular international traveler and I have to say GOL is the worst airline experience I've every had.
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Air China

02 November 2018 Stephanie Forster
Had to cancel tickets due to unforeseen circumstances, still waiting for a refund 8 weeks later without being able to get a straight answer via my travel agent or myself. Disgraceful customer service
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Vanilla Air

01 November 2018 VanillaRage
Very poor airline indeed and their collective weight limit of 7kg max is a disgrace too. Unless you're going away to Japan for a 1 or 2 days there's no way that anyone can remain within that low threshold. From my observations it looked like everyone was caught out by this ridiculous restriction and had to fork out. Avoid and book elsewhere is my advice.
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