Latest Airline Reviews & Traveller Opinions
Air Transat
- 16 September 2021
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We bought tickets from AirTransat.com confidently because they assured us that we can cancel and receive a credit should the Covid situation get out of hand.
We noticed that the Covid numbers in Vancouver has more than doubled and attempted to cancel our flights as it would be risky for my mother who is 72 to travel under the circumstances.
1st I contacted 1877 872 6728 around 4 pm and waited for 85 mins and gave up.
Following day I attempted at 7 pm till 10.30 pm.
Following 2 days I was on messenger for two days straight and no reply.
There should be serious monetary consequences for the CEOs and Directors of the company. Like a percentage of the salaries should be paid based on the hours we spend trying to get them to issue a credit.
Do not but tickets from them, unless you want to suffer from high blood pressure or a heart attack.
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Blue Bird Airways
- 16 September 2021
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Beware! They cancel flights as they wish and damage suitcases (with no refunds). Multiple passengers had their luggage damaged and didnt get even a response.
We had our flight canceled twice due to "operational decisions"
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VivaAerobus
- 14 September 2021
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This is the worst airline in the world!!! My parents ( 80 and 81 years older) take a flight from VivaAerobus from Monterrey to Houston TX …. They has previously ask and reserved for services for weelchairs… don’t have it in the Monterrey international airport with VivaAerobus !!! The weelchair! The customer service was Horrible! They don’t help two seniors! They don’t care! Never fly with VivaAerobus! They charge fir everything, expensive and the worst experience for fly !
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Jet2.com
- 12 September 2021
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Very disappointed with jet2 and their customer support ......it's non existent. They're quick enough to take your money when booking but giving a refund is a whole other ballgame. No reply to emails or phone calls. If staff are that busy maybe they should employ more. Covid is no excuse for poor management.
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Wizz Air
- 11 September 2021
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My experience of the customer service reps in OTP is apalling.
On 12 Aug I had a flight from OTP to ALC, for which I checked in online and had the boarding card. Only arriving at the OTP airport we were informed that we need to fill in a Locator Form required by the Spanish authorities. With so many people trying to do it, the site was crashing and freezing.
There was absolutely no help whatsoever from the WizzAir checkin stuff. Even more, because I asked one of them, who was shouting at me, to identify herself (which she refused), they, the ground staff, decided that I should not be allowed to fly. They humiliated me in front of hundreds of passengers, letting me beg and cry to be allowed to fly.
I had to pay almost 400 GBP for alternative flights.
I'm still waiting to hear from Wizz Air on my complaints.
Overall, disgusting way to treat your customers.
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Blue Air
- 11 September 2021
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A big THANK YOU to the customer service rep in OTP who helped me with my Locator Form on 12 Aug at a very distressing time for me, when WizzAir reps not only didn't help, but refused to allow me board my flight, although I already checked in.
Thank you for your kindness and professionalism!
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AirAsia
- 09 September 2021
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The flight was cancelled by Air Asia due to covid restrictions. They have agreed to refund however 1,5 year later they have still not processed any refund.
We are thousands and thousands of people in this situation. Air Asia owes milions of USD in ticket refunds to clients all over the world , many for more than a year now.
They have implemented a very scammy system where it is impossible to contact a human being through all their communication channels. You are either re directed to a chat bot that is looping and not getting you anywhere or social network accounts with automated reply messages. At no point you are able to speak to a human being through phone, chat or email to know what is the status of your refund. They have deleted all human contact points on their website to avoid having to face customers. And if you post messages on their FB page about why they have not refund your money after one year, they simply ban you from their page.
However they keep advertising flight and holiday packages on their social networks, as if nothing ever happened.
Shame of an airline that has 0 respect for their clients.
Beware if you plan to book with Air Asia, you know what s awaiting you....
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Thai AirAsia
- 09 September 2021
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I give this airline a zero rating.
I rate travelocity a zero as well, for selling me this ticket.
The airline cancelled flights and neither travelocity or Thai Air Asia will refund. Wrote and called.
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Small Planet Airlines
- 09 September 2021
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We booked a vacation with Monarch last August to go to Kos with Little Planet Airlines this August. We received an email 2 days ago informing us that the airline will no longer be flying to Kos this summer on a Saturday. Therefore, we have now lost our vacation as the hotel is now booked on alternative flights that were offered. We would never recommend Monarch or Small Planet airlines to anyone!
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VietJet Air
- 02 September 2021
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Flight was cancelled surat thani to bangkok it was a one way flight so I could get to bangkok to get International flight to the uk I put in fir a cash refund and they asked for my bank details not they have only offered me a credit shell which is if no use to me as I am in the uk now and will never use. I have tried to contact them on line and email but they will not answer. The flight wasnt big money but the principal is big they take your money and cancel the flights then not give money back
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Privilege Style
- 28 August 2021
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Bad quality food, bad service, rude flight attendents.
Did not notice clients about delay.
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Alitalia
- 27 August 2021
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Worst airline ever with the worst employees ever……..Can I give a zero star rating????
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GOL Transportes Aereos
- 26 August 2021
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Unbelievable. Paid top price to add a connection from and too a Swiss First Class ticket to get to and from our home in Rio. Impossible to access their customer service to reserve seats and a pet in cabin. Hours on an international call waiting for someone to answer. Tried multiple email addresses. No answer so far. If no talk as comes tomorrow will cancel flight and frankly helicopter down from GRU to Jaracapuega.
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Arkia Israeli Airlines
- 25 August 2021
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Êóïèë ãîä íàçàä äâà áèëåòà Òåë-Àâèâ / Áàðñåëîíà . Êîðîíà. Ààèàåîìïàíèÿ îòìåíèëà ðåéñ, Äåíüãè íå âåðíóëà. Âàó÷åð íå âûäàëà. Íà òåëåôîíû íå îòâå÷àåò. Åâðåéñêàÿ ïîðÿäî÷íîñòü ? Âîò êàê-òî òàê.
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InterCaribbean Airways
- 25 August 2021
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My name is Alvin Thomas. I’m an American citizen. My girlfriend is fm Jamaica and I guess when u are an immigrant. Intercaribbean treat there customers anyway they want. My girlfriend and 2 kids arrived at Santo Domingo airport at 11a on July 26,2021. Their scheduled flight was to leave at 2:25p that day. When she arrived at the airport , she spoke to a customer service representative fm intercaribbean airways who told her they have to take a Covid test before they could board the flight. As they were leaving to get the test, customer service said her desk close at 1:20p. My girl friend asked customer service if they can spare her 10 mins to get the Covid test results so she would not miss her flight .she said sorry I can’t wait 10 mins. My girlfriend asked her what’s the next step. The response from customer service was I don’t know.
After this mayhem my girlfriend contacted me to let me know what was going on. We all know the phone service in Dominican Republic isn’t good. On July 26th 2021 I contacted customer service and spoke with a representative name Anna and I explain the situation that occurred with my girlfriend. I asked her if she can reschedule flight for next day July 27th 2021. Anna told me the next flight was leaving on July 30th. Between the time of July 26th and 30th 2021. I had to pay for a hotel for my girlfriend and kids to stay in.
On July 30th 2021 they showed up at the airport at 9:18a. Intercaribbean customer service rep showed up at 11:30a. My girlfriend was told by intercaribbean customer rep that their names wasn’t showing up on the flight. I should remind you here an a from customer service sent me confirmation email they were scheduled to leave on this day. I was devastated at this time. Customer service rep Anna lied to me and told me they had a scheduled flight to leave on the 30 th of July 2021 and they never made the flight.
After this incident took place , I called customer service rep anna and told her about the situation. At this point I had to pay for another hotel for them to stay in.
Customer service informed me the next flight was on august 9th 2021. They stayed an extra 13 days in Santo Domingo. That being said I would like to express my dissatisfaction with intercaribbean airways and state quite categorically that this has been one of the worst airlines I have ever used.
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WestJet Airlines
- 21 August 2021
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Unreliable service , unprofessional and really don’t care about their passengers.
Told to find your own hotel and pay for it ( they may reimburse but don’t have vouchers ) when connection missed because of 5 hr delay . Second leg of flight also delayed.
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Vueling Airlines
- 20 August 2021
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Worst Airline EVER! They cancelled my flight. After waiting for compensation I was told by email that I am entitled to NOTHING as out of their control! Disgusting Airline. DO NOT BOOK WITH THEM!
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Flair Airlines
- 17 August 2021
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Horrible service. Cancelled my flight and refused to refund me. Was in hold many times over 2 hours. Might be cheap but you get what you pay for.
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Frontier Airlines
- 16 August 2021
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8.16.2021
I had a surprise for my gf for her 50th bday. We were flying to Las Vegas for 5 days! We arrived to airport 2 1/2 hours prior the flight. The line had many people. There were only 3 people at the counter. We were in line for an hour. At this point one of the people at the counter yelled – “All people who are late for Dallas flight, go to the front of the line!” Which created a huge chaos. Well, we figured all this people need to get on the flight! Another 45 minutes go by. One lady with the kid, trying to get on the Dallas flight. They told her she was too late. She was with the checker for about 20 minutes. Then same guy, who yelled for Dallas started to help her for another 15 minutes. Re booking flight or something else! After that he went back to his counter! At this point he yelled “Who is flying to Vegas?” Everyone on the back of the line, went around us and went to his checking counter. So about 40-50 people, who was in front of them – Now were behind them, back of the line! At this point many people started to get pretty angry! So this is goes on for about 15-20 more minutes! Most of the people, who was on the back of the line checked their bags and went onto the plane flying to Vegas! Then with loud voice he announced, that flight to Vegas is done boarding and no one is allowed to check their luggage to go on this plane! There were also 2 handicap people, who was Not giving any special privileges,treatment to go to the front of the line, who also missed the flight! When he was asked if we could talk to anyone – he said that manager was on his way! That was a lie! Manager never showed up! My GF had to call, while in line and talk to customer service in India, told them that 50 people are abandoned from flying to Vegas! My gf tried to rebook the flight for the next night. They wanted to charge us xtra $300! At this point we cancelled the flight and got the refund! I luckily booked the flight next morning with Spirit airline! Next morning they were very pleasant and had 10 checkers at the counter, who was dressed and acted very professionally! One of the checkers said that he used to work for Frontier!
I WILL NEVER EVER WILL FLY FRONTIER AIR LINE AGAIN! Also anybody I know will hear this story! How this airline has 0 customer service and 0 care!
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Lufthansa
- 14 August 2021
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I flew economy class LH 419 over Atlantic in late June, 2021. The flight was technically a routine one - very stable. Unfortunately, nothing else was right. The main meal was plain pasta with some traces of tomato sauce - no meat no other meal options. Take it or leave it. The crew was cold and unapproachable during a short serving period. Then, everybody disappeared for most of the long flight. No earphones for the entertainment system. A total disappointment. Will Lufthansa ever climb back to its earlier reputation?
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Flydubai
- 11 August 2021
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Be very mindful when you book a ticket with them and take screenshot of every step of booking proces. They will not take ownership of any mistake even if it is a system fault that can be justified. I booked last year a ticket with them. The price was given to me in AED, which is normal when origin destination is Dubai. Check the cancellation conditions and take screenshots as well. I booked a ticket for my mother From Dubai to Bucharest. I checked all details and ticket was processed in AED but sector was Bucharest -Dubai (a sustem error).I was told that it is clear due to currency that i booked correct sector and that the system does that mistake sometimes. I asked for a cancellation and refund and correction of error but they didn't take ownership. After many emails I was given a voucher that I could use for the same passanger and only for flights. I informed them that I will be unable to use it as my mother will not fly anymore. I asked to use voucher for luggage. None of this possible. It is a year almost and my money is with flydubai for a sector I never booked. I have a voucher that I cannot use. Don't bother to call, they will not answer. Don't bother to write. They will reply rudely, if at all. Just if you have no option for another airline, take screenshots of all steps in booking proces. Although I am not sure even that would be considered by them.
Practically consider you have done a donation to flydubai if for some reason things go wrong regardless of whose fault.
You will never recover money from flydubai.
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Turkish Airlines
- 08 August 2021
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1) Turkish Airlines downgraded my class from Business to Economy when I changed my return flight and cannot resolve this issue in any way. There is no option to solve this in their mobile app, web-site or Call Center "robots" (call center people acting like robots, probably by some preset "algorythms" :) I will get 0 service or support. Beware date changes- it will become extremely costly to you.
2) If you buy expensive flexible ticket- you will have to pay a fortune to change your flight date. It happened to me 2 times this year. "Flex" does not work at all.
Overall- extremely bad airline, cheating their customers. Avoid it.
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Airblue
- 08 August 2021
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No customer service at all, no one is attending passenger phone. Disgusting.
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Windrose
- 20 July 2021
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Worst service ever! A one-hour flight has turned into a ten-hour struggle
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Sunwing Airlines
- 10 July 2021
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Bad company, pathetic customer support.
Stole my money just like everyone else when Covid hit and we had to cancel flights.
Now that they are receiving a bailout they have to pay us back. when I registered for my refund and told them that the expiry date on my credit card had changed they took the time to send me an email stating they had to refund the original card. WTF?? She basically said the credit card company would have to write me a check instead of Sunwing using the new expiry date I provided. RIDICULOUS!!
If anyone else has this issue don't worry. The money will go onto the updated card regardless. I spoke with my credit card company and it is automatic. As usual Sunwing is clueless but what pissed me off was that they took time and responded instead of just refunding the money. Their priorities are completely backwards.
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Aeroflot - Russian Airlines
- 29 June 2021
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good company
one of the best!
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Air Cairo
- 25 June 2021
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DONOT BOOK ANYTHING WITH THEM. THEY CANCELED THE FLIGHT AND I MADE THE ONLINE FORM TO REFUND THE MONEY, AND AFTER ONE AND HALF MONTH STILL NO MONEY BACK , AND NOBODY ANSWER BACK ON THE EMAILS . AND WHEN THEY ANSWER ,THEY SIMPLY MAKE CC FOR ANOTHER DEPARTMENT WHICH DONOT ANSWER , SERIOUSLY STAY AWAY FROM THIS AIRLINE , IT DOESNOT MATTER HOW CHEAP THE TICKET LOOK , YOU ARE CHASSING A MIRRAGE ,, YOU WILL END UP WITH NOTHING , NO TICKET , NO FLIGHTS , AND NO REFUND , AND ALOT OF STRESS
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EasyJet
- 21 June 2021
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Today I discovered by accident that our flight to Rhodes on 7th July has been cancelled. No email, text or anything. Nothing in Junk or spam????? We opted to change cancelled flight to 3rd July, did the necessary online and just to be sure, called EJ only to be told that the online change had not registered???? So would have turned up at the airport. I asked why the flight was cancelled and was advised that it was due to CV restrictions???? This does not make sense??? Have asked for a manager to call me. We want to make sure there will be no more problems with unknown reasons why flights are being cancelled. This has had repercussions and have had to contact and change lots of stuff. EJ staff do not have any sympathy or understanding.
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Fly Jordan
- 16 June 2021
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The worst Airline company in Middle East never again I try all Jordan Airlines companies and they are bad but this company out of all airlines it is the worst.
I never got in to any Airlines that charges 1k over the weight till I saw the country of Jordan and I know right way that they scam people for living shame.
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Allegiant Air
- 15 June 2021
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We have used Allegiant for many years for its easy in and out from Asheville to St. Pete. We will never use this airline again.
My son's flight Friday night from Asheville NC was canceled less than 30 minutes before boarding with no explanation and no help whatsoever leaving us to figure out how to get him here with the only option being flying him into Ft. Lauderdale (HUNDREDS of miles from St. Pete) in the middle of the night. I then had to secure a bus ticket for him and he ended up traveling by bus overnight to arrive. This cost me quite a bit. I was then charged even more by Allegiant to change his return flight, which he did because your policies cost him a day here. Because we held for hours without assistance, we ended up just paying the change fee.
I have been trying to reach anyone at Allegiant for 3 days now. I have sat on hold for hours. I have had your social media team tell me to send a PM and they would respond, but when I did that, my message was read at 1 p.m. on the 13th still without a response. It is important to note that your social media team is happily thanking all complimentary comments on your social media page while ignoring HUNDREDS of us trying to address this situation.
A $200 round trip flight has now cost more than double just in dealing with your terrible customer service and bad policies.
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Malindo Air
- 15 June 2021
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I bought Malindo Airlines before the Pandemic occured and they cancelled my flight did not tefund only give voucher. The voucher is rubbish.
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Sky Express
- 12 June 2021
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From beginning to end this was the worst flight ever!! They did NOT provide any incentives we paid for! No priority board, no priority baggage, no snack. WORST PART IS THEY MADE US MISS OUR FLIGHT BACK TO THE UNITED STATES DUE TO THEM ARRIVING ALMOST AN HOUR LATE!! There is no excuse for our late arrival. We were the first flight out. The baggage counters weren’t even open for check in when we arrived. They weren’t willing before hand to help with the transition of our bags or anything to accommodate their late arrival. We asked for them to help with a hotel for a night since they left us stranded at the airport with no other flights back to the United States same day. They just said not their liability. They’re a joke!! They’ll nickel and dime you for every little thing and they’re worthless when it comes to giving the extras you pay for. Save yourself the headache and book elsewhere.
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Philippine Airlines
- 17 May 2021
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It's been over a year that we have been waiting for a refund of 4 tickets. I booked my mother's ticket a few days before we booked ours and she received hers after a few months but we still haven't received ours. The bank has been trying to dispute it but no luck. I have emailed and called Philippine Airlines several times but all they say is that they will forward the information to the support desk. It was suppose to be our first time to fly with them from NY to Manila but what an experience it has been. We booked again for this year but we had to switch it to a travel voucher due to the imposed travel restrictions of the Philippines. Before we booked the ticket, I asked if we can just use the tickets from 2020 since we didn't get the money back but the representative said no since it was already being processed. Hopefully when we get a chance to use the travel voucher that they won't give us a hard time. If we still don't get the refund from 2020, I will contact Nina Pineda who works for ABC 7 and is a fellow Filipina, hoping she can help not just me but all of us.
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LOT Polish Airlines
- 06 May 2021
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In 2019 I used LOT on RZE-WAW-GVA-WAW-RZE route. Honestly I have no any complains. Nothing spectacular but also nothing to complain about. Made on time my connection so I was happy with that. But with overall opinion about LOT I do not plan to use them on trans-Atlantic flights. With my friends who used them on flights USA-Poland no one really was happy. Quick check on LOT flights on Flightradar24 clearly shows that they are almost always late! Not good! 4 stars for just my recent flights around Europe.
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Neos
- 06 May 2021
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Worst customer service! Trying to get a refund or some sort of acknowledgement from the company is nearly impossible. They are rude & ignorant. Would recommend staying away from the company. I rather pay more at this stage to fly than having to battle for my own money back.
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BoA - Boliviana de Aviacion
- 26 April 2021
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BOA airlines is the worst. Planes are not safe, zero costumer service... 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
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LATAM Airlines
- 24 April 2021
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We were unable to travel due to Ecuador going into a country wide lockdown due to COVID beginning 4/23/2021 and supposed to end 5/20/2021. We were to travel 5/1/2021 to 5/23/2021 but because of the lockdown were unable to do so. LATAM has kept 70% of the price of the ticket for each member of our party (there are 4 of us). Every other entity gave a full refund except for LATAM. NOT our fault that the country went into lockdown. Find another airline to fly with or take the bus.
The hoops you have to jump through to get a refund are arduous as well. I had to cancel one at a time, not the entire reservation. They will not refund to your credit card, only to your bank account. I filed for a refund yesterday and filled out their repetitious forms one-by-one and then they issue a travel voucher and then you have to go through the process again and give them your bank account information. NOT SECURE in my book. FLY with ANY OTHER airline but LATAM.
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Azores Airlines
- 13 April 2021
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It's a nightmare to deal with the customer service, they lied about the information about my trip, and try to get a refund they wanted to charge more for their pocket, and I'm sure they do this to other people. thank God I had proof to back up my situation, lets make sure they treat people with respect, dignity, and honesty.
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Southwest Airlines
- 25 March 2021
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Description of Problem/Inquiry/Comment:
On march 24th 2021 I was in my first flight nightmare. As I was requested, I was wearing a mask the whole flight. The only thing that happens is because the mask was big on me, it was sometimes under my nose, and I fix it immediately when the flight attendant asked me to. I was at the beginning of the plan, and somehow I was the only one she was looking for. My dog was under the seat in his bag, his head was out because he was barking since he has anxiety, she was telling me to put is head in and the other flight attendant said it's fine because he didn't let people sleep. When we landed, a manger name Julian Sanchez was waiting for me, telling me she is going to call the police if I'm not giving her my name, while the other flight attendant screaming "dirty jew" and lying saying I was treating her bad, when I never ever reached to her even once! The flight attendant clearly was racist to me, lying I refuse to wear a mask, when I never ever refused to wear a mask, people on the flight next to me can tell it!!! When I was asking julian Sanchez to get the flight attendant name, I've been refused by her, violating my right the file a complaint against this flight attendant, whome I think should leave the airline since she give it a really bad name! I never felt so ashamed and embarrassed. I called the customer service and they didn't want to tell me her name, like the manager Julian Sanchez told me to do. I find the flight attendant a layer, racist and very rude. I find myself powerless against a big company that won't care, and will do everything to protect their employees and names. If I had a video to document all what happened, everything was easier
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Bulgaria Air
- 24 March 2021
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In a pandemic you would think that being in contact with less people is the goal and responsibility of every person/company /government.
Apparently not for Bulgaria Air. Instead, they mix several flights to make sure you get in contact with as many people as possible...
The day before they changed the flight - now it passed through Frankfurt to Sofia. Instead of a direct flight from Berlin of 2 hours, the flight took more than 4 hours. They did not inform us in any way about this, I was pleasantly surprised when I arrived at the airport...
This was because they combined a few flights, exposing us to people from two countries and minium 3 cities.
Somehow, their statement in the beginning of the flight "We make everything we can to protect you from the virus." seems so empty and quire ironic in the view of the situation.
The flight was packed so much that seat bookings overlapped with each other!
I feel the need to compromise the safety of their passangers during pandemic just so they can win more money is absurd. Or if you will do it, don't even bother saying you actually care, because you clearly don't!
If you have the option to travel with another company I would strongly recommend it! Bulgaria Air does not care about you.
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Avianca
- 22 February 2021
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keep away
the worst service of any
you can not reach them by phone, chat or messaging on a Sunday
does not even deserve one star
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Volaris
- 18 February 2021
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Poor customer service! Management is a joke.
Tried getting a refund in in’s i purchased and Marcos Peralta would not refund.
It was a flight Volaris ended up Cancelling.
He is extremely unprofessional and said he has no one above him,
Volaris needs to revamp their customer service!
Corporate this is not good! Fix it!
Consumer Beware! Save yourself money, time, and energy! Customer service is like talking to robots! No common sense!
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Air Arabia
- 09 February 2021 ajaycm
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We booked ticket to new Delhi from Sharjah, booking made on 12th Jan 2020, for travel, 30th April 2020. . Flight was cancelled till 15th May 2020, due to COVID-19 lockdown. Marriage was performed without guests on ZOOM only. We requested Air Arabia for complete refund, but they emailed of credit to be used before 12-01-2021. other Indian airlines we booked from Delhi to Amritsar and back to Dubai, refunded even single paisa. we received full refund, without any deductions. This airline is very un-ethical and thriving on non-refunded funds. I forgot to use my refund 3/4 years back, they never called and never refunded money. Very very un-ethical working. Advise not to travel with them.
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Air Europa
- 25 January 2021
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Hi Everyone,
I hate Air Europa Airline, I had never ever seen such a bad management, Airline and Stuffs
They loss my luggage before 6 months I had called them more then 50 times and send them more then 20 emails, but unfortunately they don't respect and solve the problems of there own customers, I don't know which kind of Airline is that ? and which kind of people's are they, I don't understand why they can't feel the situation of others ? The whole process of loss luggages is 28 days in there rules, but I am waiting for there payment which they told me we will pay your Amount of your loss luggages, I am waiting for there email since 6 months they are telling the same bulshits please wait, I really hate this word which they tell me everyday, I will never ever book again a flight in this crazy Airline with there crazy stuffs, please everyone don't book a flight in this Airline, that is honest advice to you all.
Thanks
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Iberia
- 16 January 2021
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Hi I m Lionel Torres passenger in Iberia flight IB6830 from Santiago Chile to London Heathrow my flight when from being a delate over 9 hrs. to being cancel I was taking after 10 hrs at airport to a hotel next day brought back to airport spend 5 hrs. standing in a queue for the girl at desk to tell me they had no conecto on from Madrid to London on the 13/1/2021 so back to hotel on the 14/1/2021 at last I was in the plane do to how busy they were due to back log of cancellation the staff was not professional handling bookings and luggage so I got to London when to collect my bag but has not arrived
Numbers given at airport with a reference number that you have no one to complain to numbers given by Iberia’s web site are the same I will not recommend any one to use
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Thai Vietjet Air
- 22 December 2020
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Before the epidemic, I bought a ticket from Danang to Bangkok for $ 162. The flight was canceled in November, I asked for a refund citing the terms and condition, I have already written four letters but they don’t want to pay. A terrible, incorrect airline! I would never travel with them and would not recommend it to anyone. They must be avoided by far!
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El Al
- 22 December 2020
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My el al flight from South Africa to Tel Aviv was cancelled by the air line because of the corona virus. I submitted a request for a refund 6 weeks ago and am still waiting to get my money back. My family and I utilized the services of 4 other carriers during this journey and ALL of them issued refunds within days. The only problematic airline is El Al. Why?
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Scoot
- 10 December 2020
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scoot airline had the worst customer service, cannot fully refund the tickets to CC due to covid 19 and offer refund through voucher which valid for 3 month. voucher worth 20% of the ticket you spend.
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Arik Air
- 18 November 2020
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Today (18/11/20) was my first time following Arik and it left me with an unpleasant experience.. The passenger next to me was playing music from his phone out loud and what the air attendant do when I complained? Nothing!! He stood by and let the passenger increase the volume while throwing all manner of insults at me while acting crass, this is exactly what is wrong with Nigeria as a whole. Imagine if every passenger decides to turn their music on without earphones? Very annoying and rude..
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Eastar Jet
- 20 October 2020
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I booked my tickets through Trip.com and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, Trip.com suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with Trip.com or EasterJet again.
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