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HOME ⇒ Airline reviews & Traveller opinions

Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Vueling Airlines

02 August 2021 Mel
Does anybody have a number for Vueling Airlines that I can call from the US? I wish I had read all these reviews before I booked my ticket! They are UNREACHABLE by every means: phone, email....I also think this should be fraudlent!
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29 July 2021 Deepa
¿Dónde está mi reembolso a partir de 2020? Boleto totalmente reembolsable, reembolso solicitado bajo BOGWE-423082. Aún no se ha reembolsado. ¡¡¡Ayuda!!! Where's my refund from 2020? Fully refundable ticket, requested refund under BOGWE-423082. Still not refunded. Help!!!
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Wizz Air

28 July 2021 Guest
Do not fly Wizzair! When our holiday was nearing the end, I was expecting an email from the company, saying we can do the check-in, as it happened the first time repeatedly. Unfortunately, no email came, and in all the fuss about returning the rent-a-car and packing I forgot to do it a day earlier. It should be said, that online check-in at this company is possible until three hours before the flight. After that you have to do it at the ticket office and pay for it. Its all clearly explained on their website. Our flight was scheduled at 14:50 next day, so I decided to do it early in the morning. When I was looking to figure out how to do it, I learned that I forgot the password for the companys website. So, I pressed the password reset button and waited. And waited. We had to move on to the airport, went to the counter, but the lady said that we can check-in only two hours before the flight. Finally, the password reset email came, exactly at 12:00! I tried to do the check-in, but the system didnt allow it any more, as it is possible to do it only until three hours before the flight. Flight which was already advertised to be delayed. I went to the counter, and very nice lady tried to do it for me, but then she realized it is impossible and sent me to the ticket office. There was nobody until 13:30 and finally another nice lady explained to me that I have to pay extra 215 eur for check-in and for issuing flying tickets. As the departure was nearing, I decided to surrender. And it wasnt only me who had this problem, at least three other passengers I saw standing behind me at the ticket office a young couple from USA and another lady. Of course, we got seats scattered all around the airplane, from row 6 till 32 to punish us further? Later in the plane I noticed empty rows just in front of me, the system knew we are a family with kids Fly safely and enjoy your holidays!
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Blue Air

27 July 2021 Adelina Handrabur
I am very disappointed with this airline! First, you buy a ticket and after all, they are trying to do it's making you pay more. I have never ever had to pay for the check-in at the airport! I couldn't make the online check-in for my niece because she is younger than 18 years old so I said I will wait until the airport in Florence, Italy. At the airport, the blue air airline employees made me pay 60 euros for the check-in! That's really ridiculous! The blue air employees' attitude it's as bad as their services! Really disappointed! I will never fly with this airline again! My advice is to take care with this airline they have bad services and they are trying to make you pay more!
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20 July 2021 Guest
Worst service ever! A one-hour flight has turned into a ten-hour struggle
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12 July 2021 Elena Moshnina
To Dubai National Air Travel Agency Dear dnata team! After our vacation we returned from Dubai to Moscow and we have been dealing with problems with our baggage. During the month, we have been in correspondence with you and coordinated actions to resolve this situation, sent you repeatedly our property irregularity report (PIR): DPR DXBV6 1009Y. Our application was not accepted for a long time and was left unanswered, and after a while we were told to resend all the data with tear-off tags and other documents. We are very dissatisfied with the service dnata team, as the problem has not yet been resolved.
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Sunwing Airlines

10 July 2021 Gord
Bad company, pathetic customer support. Stole my money just like everyone else when Covid hit and we had to cancel flights. Now that they are receiving a bailout they have to pay us back. when I registered for my refund and told them that the expiry date on my credit card had changed they took the time to send me an email stating they had to refund the original card. WTF?? She basically said the credit card company would have to write me a check instead of Sunwing using the new expiry date I provided. RIDICULOUS!! If anyone else has this issue don't worry. The money will go onto the updated card regardless. I spoke with my credit card company and it is automatic. As usual Sunwing is clueless but what pissed me off was that they took time and responded instead of just refunding the money. Their priorities are completely backwards.
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09 July 2021 Guest
They have outsourced their Ticket selling and facilitation desk to Dnata. Who are misguiding passengers without having the proper information. I missed the flight due to miss-guidance of the Air blue partner (Danata). Later on I discussed the matter with Air Blue manager on the Dubai Airport he refused to listen anything and started behaving rudely. Highly not recommended to travel on this Airline from Dubai to Pakistan.
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03 July 2021 Vlad, Gaithersburg, MD
Honestly speaking, it genuinely infuriates me to think about Alitalia. To me, this is the worst European air company: unreliable, disrespectful to customers and finally, a real fraud. Lets be more specific. Last year, Alitalia canceled my flight from Bologna to Palermo (via Roma) without any replacement offers. I completed a form required by Alitalia for a refund and 11/20/20 they sent me email, that Alitalia issued a refund to my credit card account for e-ticket (RFND NBR:0550491509993; Ticket Refunded: 0552347563314). However, this refund was never sent to my Bank. I checked with the Bank a couple of times and then, sent email to Alitalia customer service. In response, I immediately got auto-reply email requiring calling their USA customer service. I called Alitalia USA customer service, in fact located in Tirana, Albania. They told me that I need to wait for 90 days because there are too many refunds. Fine! In 4 months I sent a new email and got the same auto-reply. Btw, I've never got any other emails from them - only auto-replies, which were sent from "no-reply" address I called again to USA customer service. This time, a representative assured me that a refund will be sent in 72 hours and hell call me about this. As I expected, there were no refund and no call. In a couple of weeks, I sent another email, got one more auto-reply and called to Albanian (means USA!) Alitalia customer service. This time, a representative listened to my long boring story and just hung up on me. During last year, as many of us, Ive experienced a number of flight cancellations. All American and European air companies refunded their cancelled flights, including low-cost ones (like Vueling), but only Alitalia did not fulfill its obligations. This is why Alitalia is to me the worst European air company: unreliable, disrespectful to customers and finally, a real fraud. Definitely, Ill try my best never to use Alitalia and do not recommend this company to any travelers. Further, I will provide my review for Alitalia online and inform Consumer Affairs to look into these fraudulent dealings.
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02 July 2021 Rosa Vazquez
Do not fly with Viva! My husband and I had purchased tickets to fly from Tijuana to Los Cabos for our summer vacation. We purchased these tickets over 2 months in advance. We received an email from Viva Aerobus two weeks prior to our flight stating that our outgoing flight was cancelled and that we would be placed on a flight that was 6 hours later that day. I accepted as I saw no other option. The next day, I was sent another email saying that my incoming flight was cancelled and that there were no other direct flights available on that day. The other flights were 5+ hours long, instead of 2 hours, and they departed at times that did not work for us. I called Viva to get a refund. They said that I did not qualify for a refund. Keep in mind that they cancelled my flight and ruined my vacation. Get this. I had even purchased the refund insurance just in case something like this happened. Viva said that my insurance did not cover the airline cancelling our flight. My only options were to get a Viva credit for the amount, but I would have to use it within 80 days. I then called my credit card company, and they said that I could not dispute the charge because they dont cover airline cancellations. And dont get me started on the customer service. They lack sympathy and are not helpful.
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Aeroflot - Russian Airlines

29 June 2021 Guest
good company one of the best!
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Air Cairo

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21 June 2021 Guest
Today I discovered by accident that our flight to Rhodes on 7th July has been cancelled. No email, text or anything. Nothing in Junk or spam????? We opted to change cancelled flight to 3rd July, did the necessary online and just to be sure, called EJ only to be told that the online change had not registered???? So would have turned up at the airport. I asked why the flight was cancelled and was advised that it was due to CV restrictions???? This does not make sense??? Have asked for a manager to call me. We want to make sure there will be no more problems with unknown reasons why flights are being cancelled. This has had repercussions and have had to contact and change lots of stuff. EJ staff do not have any sympathy or understanding.
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Fly Jordan

16 June 2021 Jordan Rafel
The worst Airline company in Middle East never again I try all Jordan Airlines companies and they are bad but this company out of all airlines it is the worst. I never got in to any Airlines that charges 1k over the weight till I saw the country of Jordan and I know right way that they scam people for living shame.
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Allegiant Air

15 June 2021 Guest
We have used Allegiant for many years for its easy in and out from Asheville to St. Pete. We will never use this airline again. My son's flight Friday night from Asheville NC was canceled less than 30 minutes before boarding with no explanation and no help whatsoever leaving us to figure out how to get him here with the only option being flying him into Ft. Lauderdale (HUNDREDS of miles from St. Pete) in the middle of the night. I then had to secure a bus ticket for him and he ended up traveling by bus overnight to arrive. This cost me quite a bit. I was then charged even more by Allegiant to change his return flight, which he did because your policies cost him a day here. Because we held for hours without assistance, we ended up just paying the change fee. I have been trying to reach anyone at Allegiant for 3 days now. I have sat on hold for hours. I have had your social media team tell me to send a PM and they would respond, but when I did that, my message was read at 1 p.m. on the 13th still without a response. It is important to note that your social media team is happily thanking all complimentary comments on your social media page while ignoring HUNDREDS of us trying to address this situation. A $200 round trip flight has now cost more than double just in dealing with your terrible customer service and bad policies.
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Malindo Air

15 June 2021 Guest
I bought Malindo Airlines before the Pandemic occured and they cancelled my flight did not tefund only give voucher. The voucher is rubbish.
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Sky Express

12 June 2021 Guest
From beginning to end this was the worst flight ever!! They did NOT provide any incentives we paid for! No priority board, no priority baggage, no snack. WORST PART IS THEY MADE US MISS OUR FLIGHT BACK TO THE UNITED STATES DUE TO THEM ARRIVING ALMOST AN HOUR LATE!! There is no excuse for our late arrival. We were the first flight out. The baggage counters werent even open for check in when we arrived. They werent willing before hand to help with the transition of our bags or anything to accommodate their late arrival. We asked for them to help with a hotel for a night since they left us stranded at the airport with no other flights back to the United States same day. They just said not their liability. Theyre a joke!! Theyll nickel and dime you for every little thing and theyre worthless when it comes to giving the extras you pay for. Save yourself the headache and book elsewhere.
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17 May 2021 Guest
Lufthansa, never again:Impossible to get help from customer service. Nobody answers calls.
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Philippine Airlines

17 May 2021 Guest
It's been over a year that we have been waiting for a refund of 4 tickets. I booked my mother's ticket a few days before we booked ours and she received hers after a few months but we still haven't received ours. The bank has been trying to dispute it but no luck. I have emailed and called Philippine Airlines several times but all they say is that they will forward the information to the support desk. It was suppose to be our first time to fly with them from NY to Manila but what an experience it has been. We booked again for this year but we had to switch it to a travel voucher due to the imposed travel restrictions of the Philippines. Before we booked the ticket, I asked if we can just use the tickets from 2020 since we didn't get the money back but the representative said no since it was already being processed. Hopefully when we get a chance to use the travel voucher that they won't give us a hard time. If we still don't get the refund from 2020, I will contact Nina Pineda who works for ABC 7 and is a fellow Filipina, hoping she can help not just me but all of us.
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LOT Polish Airlines

06 May 2021 RomanP
In 2019 I used LOT on RZE-WAW-GVA-WAW-RZE route. Honestly I have no any complains. Nothing spectacular but also nothing to complain about. Made on time my connection so I was happy with that. But with overall opinion about LOT I do not plan to use them on trans-Atlantic flights. With my friends who used them on flights USA-Poland no one really was happy. Quick check on LOT flights on Flightradar24 clearly shows that they are almost always late! Not good! 4 stars for just my recent flights around Europe.
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06 May 2021 Guest
Worst customer service! Trying to get a refund or some sort of acknowledgement from the company is nearly impossible. They are rude & ignorant. Would recommend staying away from the company. I rather pay more at this stage to fly than having to battle for my own money back.
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05 May 2021 yogi
worthless airline not even worth talking about . don't use them
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03 May 2021 Guestjohn rice
I have always recommended Jet2 to everyone, not now.In the past 12years we have used Jet2 package holidays around 20times. not now.They Will need to review their prices before we book with them again.I think they will lose a lot of customershg
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Frontier Airlines

26 April 2021 David Woods
Worst airlines reservation system in the entire industry.
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BoA - Boliviana de Aviacion

26 April 2021 Guest
BOA airlines is the worst. Planes are not safe, zero costumer service... 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
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LATAM Airlines

24 April 2021 Guest
We were unable to travel due to Ecuador going into a country wide lockdown due to COVID beginning 4/23/2021 and supposed to end 5/20/2021. We were to travel 5/1/2021 to 5/23/2021 but because of the lockdown were unable to do so. LATAM has kept 70% of the price of the ticket for each member of our party (there are 4 of us). Every other entity gave a full refund except for LATAM. NOT our fault that the country went into lockdown. Find another airline to fly with or take the bus. The hoops you have to jump through to get a refund are arduous as well. I had to cancel one at a time, not the entire reservation. They will not refund to your credit card, only to your bank account. I filed for a refund yesterday and filled out their repetitious forms one-by-one and then they issue a travel voucher and then you have to go through the process again and give them your bank account information. NOT SECURE in my book. FLY with ANY OTHER airline but LATAM.
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Azores Airlines

13 April 2021 Guest
It's a nightmare to deal with the customer service, they lied about the information about my trip, and try to get a refund they wanted to charge more for their pocket, and I'm sure they do this to other people. thank God I had proof to back up my situation, lets make sure they treat people with respect, dignity, and honesty.
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Southwest Airlines

25 March 2021 Shirly
Description of Problem/Inquiry/Comment: On march 24th 2021 I was in my first flight nightmare. As I was requested, I was wearing a mask the whole flight. The only thing that happens is because the mask was big on me, it was sometimes under my nose, and I fix it immediately when the flight attendant asked me to. I was at the beginning of the plan, and somehow I was the only one she was looking for. My dog was under the seat in his bag, his head was out because he was barking since he has anxiety, she was telling me to put is head in and the other flight attendant said it's fine because he didn't let people sleep. When we landed, a manger name Julian Sanchez was waiting for me, telling me she is going to call the police if I'm not giving her my name, while the other flight attendant screaming "dirty jew" and lying saying I was treating her bad, when I never ever reached to her even once! The flight attendant clearly was racist to me, lying I refuse to wear a mask, when I never ever refused to wear a mask, people on the flight next to me can tell it!!! When I was asking julian Sanchez to get the flight attendant name, I've been refused by her, violating my right the file a complaint against this flight attendant, whome I think should leave the airline since she give it a really bad name! I never felt so ashamed and embarrassed. I called the customer service and they didn't want to tell me her name, like the manager Julian Sanchez told me to do. I find the flight attendant a layer, racist and very rude. I find myself powerless against a big company that won't care, and will do everything to protect their employees and names. If I had a video to document all what happened, everything was easier
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Bulgaria Air

24 March 2021 Guest
In a pandemic you would think that being in contact with less people is the goal and responsibility of every person/company /government. Apparently not for Bulgaria Air. Instead, they mix several flights to make sure you get in contact with as many people as possible... The day before they changed the flight - now it passed through Frankfurt to Sofia. Instead of a direct flight from Berlin of 2 hours, the flight took more than 4 hours. They did not inform us in any way about this, I was pleasantly surprised when I arrived at the airport... This was because they combined a few flights, exposing us to people from two countries and minium 3 cities. Somehow, their statement in the beginning of the flight "We make everything we can to protect you from the virus." seems so empty and quire ironic in the view of the situation. The flight was packed so much that seat bookings overlapped with each other! I feel the need to compromise the safety of their passangers during pandemic just so they can win more money is absurd. Or if you will do it, don't even bother saying you actually care, because you clearly don't! If you have the option to travel with another company I would strongly recommend it! Bulgaria Air does not care about you.
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18 February 2021 Judy Bolanos
Poor customer service! Management is a joke. Tried getting a refund in ins i purchased and Marcos Peralta would not refund. It was a flight Volaris ended up Cancelling. He is extremely unprofessional and said he has no one above him, Volaris needs to revamp their customer service! Corporate this is not good! Fix it! Consumer Beware! Save yourself money, time, and energy! Customer service is like talking to robots! No common sense!
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Air Arabia

09 February 2021 ajaycm
We booked ticket to new Delhi from Sharjah, booking made on 12th Jan 2020, for travel, 30th April 2020. . Flight was cancelled till 15th May 2020, due to COVID-19 lockdown. Marriage was performed without guests on ZOOM only. We requested Air Arabia for complete refund, but they emailed of credit to be used before 12-01-2021. other Indian airlines we booked from Delhi to Amritsar and back to Dubai, refunded even single paisa. we received full refund, without any deductions. This airline is very un-ethical and thriving on non-refunded funds. I forgot to use my refund 3/4 years back, they never called and never refunded money. Very very un-ethical working. Advise not to travel with them.
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Blue Bird Airways

08 February 2021 Steve
AVOID AT ALL COSTS!!! I booked a flight with them in Feb 2020, the flight got rescheduled twice, then finally cancelled in June. I contacted them about the refund multiple times. Guess what, I still haven't got any refund from them! It's Feb 2021!!!!
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Air Europa

25 January 2021 I hate Air Europa Airline
Hi Everyone, I hate Air Europa Airline, I had never ever seen such a bad management, Airline and Stuffs They loss my luggage before 6 months I had called them more then 50 times and send them more then 20 emails, but unfortunately they don't respect and solve the problems of there own customers, I don't know which kind of Airline is that ? and which kind of people's are they, I don't understand why they can't feel the situation of others ? The whole process of loss luggages is 28 days in there rules, but I am waiting for there payment which they told me we will pay your Amount of your loss luggages, I am waiting for there email since 6 months they are telling the same bulshits please wait, I really hate this word which they tell me everyday, I will never ever book again a flight in this crazy Airline with there crazy stuffs, please everyone don't book a flight in this Airline, that is honest advice to you all. Thanks
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16 January 2021 Lionel Torres
Hi I m Lionel Torres passenger in Iberia flight IB6830 from Santiago Chile to London Heathrow my flight when from being a delate over 9 hrs. to being cancel I was taking after 10 hrs at airport to a hotel next day brought back to airport spend 5 hrs. standing in a queue for the girl at desk to tell me they had no conecto on from Madrid to London on the 13/1/2021 so back to hotel on the 14/1/2021 at last I was in the plane do to how busy they were due to back log of cancellation the staff was not professional handling bookings and luggage so I got to London when to collect my bag but has not arrived Numbers given at airport with a reference number that you have no one to complain to numbers given by Iberias web site are the same I will not recommend any one to use
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Thai Vietjet Air

22 December 2020 Traveler from Europe
Before the epidemic, I bought a ticket from Danang to Bangkok for $ 162. The flight was canceled in November, I asked for a refund citing the terms and condition, I have already written four letters but they dont want to pay. A terrible, incorrect airline! I would never travel with them and would not recommend it to anyone. They must be avoided by far!
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El Al

22 December 2020 Guest
My el al flight from South Africa to Tel Aviv was cancelled by the air line because of the corona virus. I submitted a request for a refund 6 weeks ago and am still waiting to get my money back. My family and I utilized the services of 4 other carriers during this journey and ALL of them issued refunds within days. The only problematic airline is El Al. Why?
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10 December 2020 Guest
scoot airline had the worst customer service, cannot fully refund the tickets to CC due to covid 19 and offer refund through voucher which valid for 3 month. voucher worth 20% of the ticket you spend.
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Privilege Style

02 December 2020 Guest
Hello, I am trying to get in contact with you regarding a scheduled deportation flight planned for tomorrow. This flight will deport over 20 men who have been in the UK for over 20 years. Between them, they have at least 30 children, who will be left without a father in the middle of a global pandemic and just before Christmas. This separation will be permanent. If you are running the flight, you are abusing human rights and causing huge distress to a number of people. I urge you to reconsider- the financial and social impact of your actions should you deport will be huge. Once people are aware of your legacy as a company that abuses people's human rights and runs racist and inhumane forced removals, I doubt many people will be obliged to travel with you. Many of these men have also been exposed to COVID-19 whilst in detention. It seems that you are committed to #healthfirst, and this flight undermines all work you have done to keep people safe. Please reconsider and make the right decision.
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Arik Air

18 November 2020 Welmer Gaiya
Today (18/11/20) was my first time following Arik and it left me with an unpleasant experience.. The passenger next to me was playing music from his phone out loud and what the air attendant do when I complained? Nothing!! He stood by and let the passenger increase the volume while throwing all manner of insults at me while acting crass, this is exactly what is wrong with Nigeria as a whole. Imagine if every passenger decides to turn their music on without earphones? Very annoying and rude..
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Eastar Jet

20 October 2020 Guest
I booked my tickets through and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with or EasterJet again.
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Oman Air

18 October 2020 Shahnaz
I had an extremely frustrating experience with Oman Air. On 4 Sep 2019, my daughter booked two online return tickets from Brisbane to Tehran and Tehran to Brisbane for my husband and I. Our flight to Tehran was on 24 December 2019 which was done with no issue. But our return flight was on 21 March 2020. Because of Coronavirus, I got an email from Oman air on 28 February 2020 that the flight was cancelled because of Coronavirus. As we had to return to Australia, and the flights from Tehran were to be restricted, we urgently purchased another flight and returned to Australia. I contacted Oman Air several times and was put on hold for more than two hours, with no answer at all. I sent an email to Oman Air and I got an automatic email on 28 of April 2020 that they received my refund request. And then on 7 of May 2020 I got another email that I should contact the site I have got the tickets. I contacted the site, but they declared that I should contact the airline. I emailed Oman Air again and on 8 of September I got another response that they could not refund. I know there is a crisis and I understand the situation well. But I suffered a lot of problems and extra expense to return home. It is neither fair nor reasonable to ignore my case. I request to be refunded of the flight which is cancelled by Oman Air or issued other flexible return tickets because international flights are not available from Australia currently. Oman Air has cancelled our flight and it is responsible for refunding or extending our tickets. But it does not accept its responsibly. I do not like to fly with such an irresponsible Airline that do not respect its customers right and I do not recommend it to anyone.
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Envoy Air

15 October 2020 Marcella Moody
Your Flight Attendance Yolanda Hawkins made my day, she was very professional and super friendly.
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Ural Airlines

29 September 2020 Guest
My fly was cancel due to covid but they do not pay back. The phone does not work any more. Afther fulling the form it says it will pay in 2 months does not true. Also they do no send a confirmation afther fulling the form. Do not go with this airline.
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Asiana Airlines

31 August 2020 Michelle
Worst experience ever . . . Poor customer service, rude n still havent refund my ticket yet like they had promised not too mention my luggages got lost too.
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19 August 2020 Guest
Horrible service, rude staff. We were left at the airport in Antalya .they didnt let us fly back to berlin even it was against the law.
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Lion Airlines

10 August 2020 Vijay Fernandes
I had a Return Air Ticket on Lion air Thai Lion Air flight SL 0219 scheduled to depart from Mumbai, India (BOM) to Bangkok Donmueang, Thailand (DMK) on 30 Apr 2020 this was cancel due to Covid, I have mailed them and they told me they will refund the full amount, each time I have reminded them on refund status, there was reply saying all the refund are in process and then after sending reminder they stop replying. this has put the Lion Air Image in very bad, I hope the CEO read the mail and act on this.
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Jetstar Asia

04 August 2020 Guest
Wow! what type of airline is this! Can't reach any of staff from Jetstar. Nobody pick up the phone, no email reply at all.
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Air Transat

16 July 2020 L Watson
Don't book with Air Transat unless you wish to experience immense frustration from their random and routine changing of your booked flights by several days.This is the second time Ive booked with them and have had dates changed by as much as 3 days! First time, pre Covid, I was granted a refund as the Eco flight I booked ( as a scheduled flight) was changed resulting in shortening my European vacation/planned trip by 3 days. Now this second time I have rec'd 2 emails in 3 weeks shortening my Domestic trip at first by one day and now by 2 more days..I can only access a full refund ( so I can go and book on a more reliable airline!)! I have 2 weeks til I travel and at the rate of an email every week or so shortening my trip I wont have a vacation at all! I understand Covid times but they did this precovid as well..a credit is no help with an airline that I now have zero confidence in. I have flown with them previously and experienced great service/food etc on the flight..but I can't tolerate,nor should a business continue to be able to function, when it is as unreliable to this significant degree.
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14 July 2020 Guest
RYANAIR !!! - Cheap - but NOT cheerful. Be very careful before confirming any bookings - because once you pay, these Irish fraudsters have got you by the short and curlies. It is all take and no give for any errors or changes. Unscrupulous, un-sympathetic, scheming and devious airline.
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13 July 2020 An American Visitor
This is a pathetic excuse for a commercial business which masquerades as an international airlines. I live in Orlando and called the 800 reservations number this morning. Their time of opening is 08:30 but after 3 calls got some one at 08:40 AM only to be put on hold by the agent who then disconnected the call. Bought two reservations about three weeks ago to fly at 08:15 PM on July 03 and July 17. On July 03, we showed up to the airport only to be told there was no flight - we never received any communication. I am currently on hold once again waiting for someone to tell me whether there is flight on Friday 07/17 at 08:15 PM. Just got disconnected again by an agent. This is a joke - customer service is non-exist - the agents come across as if they would rather be somewhere else. The Bahamas is hurting for tourism dollars and this is the way they are treating folks from the Us. I plan to file a complaint with the FAA.
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