Latest Airline Reviews & Traveller Opinions
AirAsia
- 25 January 2020 maksim_x
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For an expat living in Indonesia, AirAsia is the most often choice. For most routes served, it has the lowest fare among other low-cost airlines. Of course, it comes with the price - the service is very limited, you basically get the seat, and that's it. Anything else - you must pay extra.
Since last year there is even no call center you can contact for help. To cut costs they are using chatbots instead of humans (!) to answer customers (check this guide: www.tiket2.com/airasia/airasia-contact/)... It's ok for most question you can have, but fails if you have a real problem that needs airline staff assistance.
Still, for me it's 4 stars - mostly because of the price.
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Bahamasair
- 23 January 2020
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I have been waiting over 4 months for refunds on flights between West Palm Beach and Marsh Harbour that were cancelled by Bahamasair after Hurricane Dorian. I have e-mailed and called numerous times and still have not heard a word from them. They don't deserve 1 star.
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Flair Airlines
- 22 January 2020
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HORRIBLE SERVICE, HORRIBLE. YOU CANCEL MY FLIGHT, I HAVE NO CHOICE TO REBOOK THE DAY BEFORE, YOU THEN CANCEL THAT FLIGHT AGAIN ON ME SO NOW YOU MADE IT I CAN'T FLY AND YET YOU WONT GIVE ME A REFUND. HORRIBLE 0 STARS
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Eastar Jet
- 21 January 2020
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we just flew back from CTS to ICN to HKG and were forced to pay 200K won at the gate of ICN to our checked in luggage from CTS, otherwise we would be denied boarding even though we showed them all confirmations from travel agency confirming that 15kg of checked in bag is included in our fare meaning we paid for them already. Since arrival of HKG, we tried to contact them but nowhere on their website to find information regarding how to get hold of them and they apparently have no office in Hong Kong. It's all started sounding like a scam!
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Sunwing Airlines
- 21 January 2020
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Sunwing Airline us a third class airline. They left our luggage in Toronto on our four days tour to Cuba that we got in two days later. Their guide, employee or you can say rep Fernando was a rude and uneducated person. He always lie to us. He was total cheater and mixed with hotel people who stole our phone and money. He is a theif.
Sunwing is disaster airline. Be refrain from this Airline. Fernando should be sacked as he is a theif.
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Envoy Air
- 19 January 2020
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What a mess! Almost every time I fly this airline is LATE due to “technical” issues. Then I have to sit around at DFW all day and miss my vacation. Don’t fly this airline!!!!!!!
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Jet2.com
- 17 January 2020
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Just to say a massive thank you for your staff,s super help. My wife fractured a foot whilst on holiday at Malaga, your reps throughout provided 1 st class help through an awkward time by rearranging flights,giving advice on how to proceed with health issues, and by their help, allowing us to enjoy a good holiday which would not have been as enjoyable without them.
Many many thanks, to Danny and staff in that lovely resort of Malaga.
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Flyadeal
- 14 January 2020
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My flight was cancelled by Flyadeal and they sent me email about it. They gave an option of refund and I requested for a refund but no proper response yet from them, since a month.
It is impossible to speck to anyone from this airline. They have number with a recorded message.
I want some support from similar persons so we can all take legal action against this air line.
We need to complain in legal way to Saudi Aviation Authority & International Airline Authority to cancel this airlines licence.
Please contact me on mobile # +966506848709
I had to rate it with 1 Star. There is no option for 0 or -ve Star.
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Nouvelair Tunisie
- 13 January 2020
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Tried to book and pay for ticket from CDG to Monastir. Credit cards kept declining...left numerous messages at the website, phone service, submitted issue with message, 24 Hours later no response whatsoever ever...
customer service Big O.... internet booking, Big O.. very disappointed
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Copa Airlines
- 10 January 2020
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Four of us boarded in SFO with the weighed, sized, approved carry-on items but when transferring in PTY to Quito, we were refused boarding. Because our carry-ons were either fragile or expensive items, gate-check was not an option. Sorry, Christmas gifts for airport workers in Panama City is not my thing.
No problems boarding SFO to PTY nor on a LATER flight from PTY to UIO but in the meanwhile, we were refused boarding on our SCHEDULED PTY to UIO. At one point a manager told us that if we didn't like the carry-on rules on the Copa website, we should contact them about changing them. Seriously? The gate agent refused to follow Copa's rules then a manager, we still have questions about this guy just being a friend of the gate agent's, tells us we should contact Copa about changing their policy....
NEVER again! With the goofy stuff that goes on with air travel, this is the first time our contract was changed on the whim of a gate agent that was probably having a bad day and decided to take it out on the Gringo.... Save yourself the problems and stick with American flagged airlines to Latin America.
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Air Madagascar
- 09 January 2020
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Don't ever travel with them. It is not an option. Got stuck there with loads of passengers recently for no reason. Put up into a Chinese owned mafia hotel, where the owner intimidates guests. Real time nightmare! Some guests are stuck for two to three days on average. It is almost like they want you to find yourself another flight out of there and pay for it. If you have to go to Madagascar, fly Kenyan even if you have to fly to Kenya and then home.
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Travel Service Airlines
- 06 January 2020
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My booking was showing I would fly CSA (Czech Airlines). I ended up in this low cost airline: Travel Service.
Very little legroom between seats, no snacks or drinks included in the price I paid
I had to pay for being checked in at KEF airport, even if I did not want to chose any seats. Money for just being checked at the airport desk.
Terrible
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Silver Airways
- 04 January 2020
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This airline regularly bumps passengers. Causes missed connections and offers no compensation. The folks at the counter are nice, the service is ridiculously unreliable. Having a ticket is literally meaningless. Avoid this airline at all costs.
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Air Sunshine
- 03 January 2020
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Flights always late and no communications from staff. Would not fly again.
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Avianca
- 03 January 2020
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I was due a refund of the total amount of 2 tickets. Unbelievably it is over a year that I am waiting. Would I book through Avianca again. Never. Never come across a more useless airline.
See below a reply from Avianca. They have asked for same same documentation at least 20 times.
Avianca would like to inform you that your request under case number: xxxxxxxx has been handled. Please find below your case details:
Date of resolution:
Resolution: Allow us to inform you, we have updated the account details related to the refund request, in order to proceed with the payment in the following days.
Please keep in contact to follow up.
Person who attended: xxx
Cordially,
xxxxxxxxxx
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Air Italy
- 28 December 2019
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This is the worst airline I'e ever dealt with. They lost my bag in Milan causing me to go to the lost and found office after a long travel. My retreat in Cortona was stressful since I was chasing my bag everyday while I was there. It was lost for 5-days. I had nothing to wear, no toiletries. I then traveled to Florence where I was forced to go to the airport to retrieve my bag. My 1st day in Florence was traveling by 2 buses and a tram to the airport. Air Italy refused to deliver my bag to me after losing it for 5 days and it had been in Milan the whole time. I had to pay for a cab equaling $50 dollars back to my Airbnb. I received an email from financial services telling me I needed to fill out appropriate documents without any instructions, no attachments, nothing. I was traveling in Italy for a month with no access to a computer. On my return home I asked a senior rep from Air Italy how to file a complaint and it took her some doing to figure it out. When I returned I filed attaching all required documents, which had to be scanned. They were 3-weeks late in promised response simply telling me I didn't file within 21 day period. After chasing them for 2-months and no luck getting anyone on the phone, there wasn't one place indicating 21 day filing period. They should've reimbursed me up to $100 a day for each day bag was lost and reimbursement for cab. This has caused me many hours of stress and time! The worst customer care ever!
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Vueling Airlines
- 25 December 2019
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DON'T FLY VUELING!
THEY WILL LOSE YOUR LUGGAGE. READ ALL REVIEWS BEFORE YOU BOOK A FLIGHT. THEY LOST MY DAUGHTER'S LUGGAGE FROM ROME TO NEW YOURK.
THEY SHOULD BE BANNED FROM PROVIDING SERVICES.
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VietJet Air
- 22 December 2019
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I booked the flight with luggages and meals. The conformation didn’t show the leg information, but I received the confirmation letter with totally wrong leg information... Does the system have BUGS??? The system and the website are the worst I have ever used... I will never book any tickets from vietjet! Neither do my family and friends
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Air Transat
- 17 December 2019
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43 Milner Gate
Thornhill, Ontario Canada L4J 2M5
Monday, December 16, 2019
c/o V.I.P. Corporate Executive
AIR TRANSAT A.T. INC.
5959 Chemin Cote Vertu Ouest
Montreal, Quebec Canada H4S 2E6
(877) 872-6728 & (514) 636-3630 & Fax: (514) 906-5133
Regarding: Very Serious Complaint
Dear Air Transat A.T. Inc. Executive:
Good Morning or Good Afternoon to You!
How is your day today in sunny Montreal, Quebec Canada and/or wherever else You are in the World?
My day is going fine, thank you, except due to the Fact that My Sister Lorraine Kiely and her close Friend, Lorena Ponzi flew with Air Transat back on Wednesday, August 28th, 2019 and Had A Horrible Airport/Baggage and/or In-Flight Experience!
Please Note: I am Going To Explain My Sister and Her Friend's Complaint Letter To The Best Of My Ability And If Anything Does Not Make Sense, Then I Will Provide You With Direct Contact Information So That You Can Get Directly In Touch With My Sister. Thank You.
To Start Off: The Female Employee at the Airport Check-In Department told them that Their Luggage Was Overweight and Then She Measured Their Hand Luggage and said it Was Overweight.
Moving Right Along: They Were Going To Stick More Stuff In Their Supposedly Overweight Luggage Since They Were Already Paying For It!
Moving Right Along: Then She Said That She Measured Each Luggage and said that If I Hold These Two (2) Cases and You Hold Those Two (2), Even Though They Were Not Theirs,
Like I Was Holding One (1) Of Yours And You Were Holding On To One (1) Of Mine,
Then We Will Be Within The Limits!
That Is What She Said, so They Did Not Put Any More Luggage In The Overweight Suitcase(s).
Moving Right Along: Then She Forgot To Tag It so When We Got To The Other Check-In Area, She Weighed Them and said that It Was Overweight and We Asked If We Could Combine Them and she said, No, It Does Not Work Like That and They Had To Pay Again For A Second (2nd) Suitcase.
Regardless, Your Legitimate Customers Who Have Worked So Hard Their Whole Life Have Been Extremely and Disgustingly Ripped Off By At Least $81.54 And An Additional $65.00 According To Your Customer's Feedback and Receipts/Documentation.
This Is Far From What I Call Legitimate And Righteous Customer Service and Your Customers Deserve To Be Refunded For The Additional Ripped Off Amount(s) That They Have Incurred.
They Are Not Interested In Your So Called Transportation and/or Flight Vouchers By Any Means!
You Are A Multi-Billion Dollar Company And Can Afford To Take Care Of Your Customers Respectfully And Properly And So Far You Have Totally Failed In Every Aspect!
Moving Right Along: I Want To Further Apologize For Not Writing You This Letter Of Very Serious Complaint Any Sooner, but My Sister Did Not Know Who To Contact And Preferred ME To Take The Initiative To Spend Several Hours Online To Write You Out This Very Angry, Upset And Emotional Letter To Let You Know That This Type Of Corporate Financial Abuse Taken Against Your Legitimate Customers Will Not Go Ignored, Nor Be Tolerated In Any Capacity!
Enclosed, in the attachments, please find copies of their Receipts, Flight Itinerary and Other Related Documentation for your reference and further review.
If you would like to contact my sister back directly in order to discuss her letter of Very Serious Complaint in further detail, then please contact Mrs. Lorraine Kiely at her Thornhill, Ontario Canada Landline Phone Number at: (905) 881-7818.
You may also reach her by Cellular Phone at: (647) 238-5299.
You may also email her at: lorrkiely@gmail.com and/or lorraine.kiely@yahoo.com and/or lkiely@sympatico.ca.
You may also contact Mrs. Lorraine Kiely through the Canada Post Mail System at:
Mrs. Lorraine Kiely
43 Milner Gate
Thornhill, Ontario Canada L4J 2M5
I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.
Thank you.
Sincerely yours,
Howard Paul Shore
Angry And Upset Air Transat A.T. Inc. Customers
On Behalf Of Mrs. Lorraine Kiely And Ms. Lorena Ponzi, Your Customers
/HPS
Enclosures: Please See The Attachments For Copies Of Their Receipts, Airline Itinerary And Other Related Documentation For Your Reference And Further Review. Thank You.
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Jeju Air
- 10 December 2019
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Worst airline ever, the flight was delayed because of bad weather. Had to change planes in Seoul so I asked them if they will arrange my flight but they refused telling me that the weather isn’t their problem. They even tried to make me sign a contract that said they won’t take any responsibility. I declined and they threatened me that if I don’t sign the papers they won’t let me on. Air Canada stepped in and they suddenly changed their attitude and I got on the plane. I get to Seoul and couldn’t get on air Canada because of the delay, and now they said I’ve signed the papers and won’t arrange the flight with air Canada. Customer service doesn’t work. A fake contract is illegal what can I do?
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Buta Airways
- 04 December 2019
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Buta airways makes you pay 25 euros for carry on luggage if you have 'budget' class tickets.
After decades of travels this never happened to me.
This practice is misleading, not to say illegal.
I will avoid this airline in the future.
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Thai Vietjet Air
- 03 December 2019
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price for luggage comes 4 TIMES MORE EXPENSIVE only ONCE YOU BOOKED. STAY AWAY FROM THIS THIEVES COMPANY!!
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Royal Air Maroc
- 27 November 2019
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They will lose your luggage, tell you to write them an email, say they will answer in 60 days (which is already a long time) and then will never reply.
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Scoot
- 23 November 2019
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They made it hard for you to cancel after you've payment is being made. No option at all to do it online. No refund crap policy. Say goodbye to your own money.
The worst customer service I have came across ever. They just put you down like you owe them a living.
I pray for Sccot's downfall and extinction. Total rip off.
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Flybondi
- 21 November 2019
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I have bought two tickets to go from Mendoza to Foz do Iguaçu on Christmas eve 2019. When I bought them, I had a receipt by mail; and, sure enough, the money was withdrawn from my account. When wanting to check the reservation several months later, I went to the Flybondi home page only to find out that the flight has been cancelled!!
I am SO glad that I checked. I have managed to get the last two tickets with another airline out of Mendoza on the 24 December, but when I want to get my money back (and potentially also get an explanation for the whole case) I cannot find any contact information about Flybondi than a postal address. No mail adresse, no contact form, no phone number. This is just soooo bad.
Take my advise: Don't ever chose to fly Flybondi.
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Nok Air
- 16 November 2019
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Don t fly with them!!! We had a flight from krabi to Chiang mai on November 9th. Nok air didn’t had all the documents allowing them to fly. As a consequence our flight got delayed more than 4 hours! We missed our conection in Bangkok and they , instead of putting us on another flight to Chiang mai, sent is to Chiang Raí!!!!!
They are not serious, don t give information and ignores all complaints!!!
And the flight was not cheap!!
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Cebu Pacific Air
- 16 November 2019
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I don't know who is responsible fot IT and customer service in this company. It is beyond the worst I ever experienced.
Website down for days, customer help talk like robots - no help at all.
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Volaris
- 16 November 2019
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I have the worst experience with VOLARIS.....they do not know what customer service is. They lost my baby’s luggage and it was found 3 days later, we weren’t given any explanation as to what had happened. Then on our way back from Guadalajara to LAX they tried to charge us for my carry on and my purse, claiming the purse and carry in exceeded the 20lbs. But I saw other people that weren’t questioned about their purse just move along. The woman in the picture was so rude and told me and my family to leave the counter and fix our luggage in the middle of the airport in order to make things fit how they wanted them in order to meet the required weight. We spoke to a “manager” who was useless and very rude. At the same time there were other people in the line complaining about the same thing and they just stood there saying they had to pay $120 dollars. This airline is a joke. Everyone is always cussing them out and they’re used to it. I suggest volaris paya their employees a little more so they don’t try to steal from its customers with hidden fees.
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TAP Portugal
- 15 November 2019
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Tap airline
Complaint #2019/431634, 2019/433009
Traveling from London to Lisbon we purchased two tickets which included one checked bag each. My wife’s ticket 0477430530864 and my ticket 0477430530863 each had one checked bag and one bicycle. We paid for the bikes separately at checkin receipt numbers 91403874; 70.00 EUR each, we also had to pay for one bag 90 EUR (91403874).
The checkin person decided to allocate three pieces to myself and apparently only the bike to my wife. She made an error that I tried to get her to correct, but she would not listen. I expected this to be refunded to my credit card as this should never have been charged to me.
Our tickets clearly state that we are each entitled to a free checked bag.
When I challenged the checkin person, she said only one free bag for two people was allowed. As we had been travelling for many hours previously from Vancouver, we were at a loss to continue the argument. I expect TAP to be more professional and honest than this and expect a full refund of $90.00 euros.
To this date they have refused to deal with this claim. I would not recommend this airline, they passed the buck at each stage of complaint and will not allow any human interaction.
We asked at the gate in London, the agent there looked up our tickets and was shocked that this happened and assured us TAP would refund this at the airport in Lisbon. Upon arrival In Lisbon we went straightaway to customer service. There were three women sitting there, no clients, just chatting to each other, upon hearing my problem, she simply shoved a business card at me and told me to go online. Quite rude, terrible image for the company.
When I tried to address this online, there was no category that fit, so I asked hotel concierge to call TAP.
She did and when I talked to someone I was told to fill in the form incorrectly and not to worry as a human would read this and send me a refund. I was denied any refund as the checkin person decided to put both checked bags on my husbands ticket and none on mine.
This has ruined my vacation and taken up hours of my life I will not get back. We have travelled the world many times over and this is the worst airline that I have ever dealt with
and that includes India, China and Africa!
Winning the worst customer service award is not what I expect from a star alliance member, or a country such as Portugal. This is a poor reflection on your country.
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Icelandair
- 13 November 2019
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Booked a flight for family with a two day stop over on way to Glasgow. Booked on-line, all good when got receipt didnt have stop over. Called them and they said it would cost me $700 more each person to make the change for a 2 hr trip.
They then got back to me to say they checked the web and their system screwed up so they would cancel the $300 fee but still charge me $400 + each. For what? Ironcially went online ten minutes after and flight would be $350 Why the difference?
They admit their mistake but still charging me more
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LOT Polish Airlines
- 08 November 2019
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In May 2019 I used LOT and 24 hours before my flight (I was still sleeping) LOT called me that me flight is cancelled and rebooked me for later flight that they but arriving to my destination more than 10 hours later.
So of course I complained and now the fun with their Specialist in Passenger Claims section, Mr Pawel, started.
To my first complaint that I was called 24 hours before the flight, he wrote back after 2 months that my flight was canceled already in April (approx 1 month before the flight) so I was informed more than 2 weeks in advance so no compensation.
So I complaint again, with question if he has a problem with math or understanding English text as I clearly wrote I was called less than 24 hours before the flight and in my world 24 hours is much less then 2 weeks.
After 2,5 months he replied back that they (LOT) carefully investigate each complaint and that they cannot be responsible if the contact details are incorrect.
So I wrote another complaint asking him, if my details were not correct how they were able to call me and also after I booked the tickets I got all the confirmations by email.
Today (8th November) I got a new message from Mr. Pawel. He can see that my email address was changed in the system 1 day before the flight (during the phone call I was asked if I can confirm my email address) so by his opinion my details were definitely incorrect. He completly ignored the question how they were still able to call me if my data were incorrect and wrote that this case is closed for him.
Of course I raised now new complain and will be waiting another 2 months before got any answer...
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VivaAerobus
- 08 November 2019
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I flew this Mexican discount airline once, from Cancun to Tuxtla in 2018. I expected nothing, and was pleasantly surprised. They used the old terminal in Cancun, were a bit scatterbrained about a last-minute gate change, but normal for Latin America. Booking could only be done online in Spanish, and they warned you upfront you would be charged extra if you didn't print and bring along your own boarding pass. I paid extra for early boarding, and actually got it! Flight was safely operated, and ran on time! This airline is often much cheaper than the more respectable alternatives, and has some flights that are the only direct ones, with the big guys making you change in Mexico City. Taking them may be a bit of a gamble, but I would try them again.
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EasyJet
- 01 November 2019
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On a recent flight fro Malaga to Southend , we had our carry on case taken from us as we were about to enter the aircraft probably because there was little room in the overhead lockers . No problem i thought as we had to collect a case that was hold luggage anyway .
On arrival we found out the case had been damage beyond repair . A nice lady in luggage area filled in a report after inspecting the item and we were advised that an e mail would arrive next day . It did and i completed the form . Two days late a very polite young lay rang and informed us anew replacement would arrive in a few days . It did and we were delighted . I would like to thanks Easy Jet for the quick easy and efficient way in which this matter was handled . Many thanks . B Myers
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Austrian Airlines
- 27 October 2019
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Passport check in was difficult. I was with a tour group leaving Vienna and hadn't used their machinery before. Many of us did not know that we had "biometric" passports and the airline attendant did her best to make us all feel stupid. We, in the USA, aren't familiar with biometric being used for passports; another term would have been better or picture of where on the passport the symbol is located. The attendant was rude and abrupt; if she is so unhappy in her job, I'd suggest she quit! Further we had to weigh, attach luggage tags, and place the suitcases on the conveyor belt ourselves so no service there either. The attendant, once again was quite curt telling us to place the luggage differently. A simple graphic would have been better than to put up with that woman again! Austrian Air has a problem with customer service and needs to address this. When I next plan a trip without "benefit" of a tour, I'll remember this and choose another airline.
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T'way Airlines
- 22 October 2019
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Avoid at all costs. It's pretty much impossible to add luggage because their English website is unusable.
If you can afford an airplane of any sorts, you should be able to pay someone who can write English properly. Would never fly this airline ever again.
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Fly Jordan
- 20 October 2019
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Hi Mr/Mrs ,
The subject : delay 6hrs on fly jordan because of a technical error & no one care to call passengers to inform or to apology
————/—-
I was stay at ‘’TZX’’ TRABZON -airport waiting fly jordan our trip no. FJR-751 must takeoff from 9:15 but they said the flight will be delay from amman airport because there is a Technical error and no one contact us from fly jordan team and i have another trip for kuwait next day.....😡untill when we will stay @ TZX airport (please note i’m @ airport from 6:40 pm as fly jordan rule )i ‘m sooo tired and i have diabetes and my medicine inside my bags and the bags already taken .
Now our agency call us & say the flight will departe amman airport on 4:00 Am😵😡
My kuwait fly will take off on 10:00am .
Urgent action need please & don’t be hestate .I am demanding financial compensation .
And i send this complain to address book support@flyjordan.com.jo But the domain error and this mail not found .😵😵😵how can they put email address not working on his site ?!!!!!!!!!!!
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Evelop Airlines
- 15 October 2019
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One of the best airlines we have ever flown with
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AirBaltic
- 07 October 2019
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Very disappointed with services and return policy exchange dates tickets. Tickets are not cheap, 350-400 euro flights and no exchange date if you loose your flight, or wanna change your date.
Terrible costumer service, rude staff.
In Riga airport they weight your hand luggage before last gate before you enter inside the plane. After check in our hand luggage was even under weight. But we did some shopping in duty free and bought water and snaks from caffe, they weight all and told us that we r over weight and have to pay 60 euro for it. We had to leave food and water in rubbish bin. Terrible service.
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Cathay Pacific
- 05 October 2019
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Like say on 4th June I feel with your company you let me down in business class. It started Brisbane booking in then thrown in wheelchair ,after that pushed aside for half hour until I asked when going take me to Qantas lounge in which I had hour eat my dinner. Qantas people ask me what flight going on I told them. They had ring up find some one talk me to air craft
I nearly mid my flight. Your meals were disgusting one time I order meal got spaghetti shells with boil peas over the top of it and a little bit of Kraft cheese.i look then tasted it spat out it was disgusting, so took my salad with NO dressing so that went out door. This was my first time in business class.Never again.will I got through treated like I was dirt.
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Omni Air International
- 02 October 2019
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Many thanks for your help and kindness on the Orlando to Manchester repatriation flight on Sunday 29 September. The cabin crew could not have done more for myself and my daughter with Downs Syndrome. Heartfelt thanks.
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Asiana Airlines
- 30 September 2019
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I am writing to complain about the staff at the Transfer Desk ICN airport and your policy for a long lay over for your passengers.
I recently purchased a round trip ticket from Sacramento CA to Clark Philippines. My lay over in ICN is 17 hours. I requested hotel from the ticket agency. I was told by the ticketing agency I need to check with the airline. When I check with your staff at the ICN Transfer Desk, I was told I need to check with the travel agency. What a mess. In addition, your staff at the Transfer Desk were extremely rude and did not offer any assistance.
I paid for my hotel and meals at ICN (this is not the first time). Korean Airlines provides accommodations for its passengers hassle free. Your airlines is just the opposite. If this is how you treat your frequent customers, I must consider another airlines.
Derrick Green
Passport number 556201471
booking 62955154
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Malawian Airlines
- 29 September 2019
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Luggage was lost for 4 days, no one was helpful to receive information about when or if it might be returned. We were offered no compensation . Communication was a headache and when our luggage was return after 4 long days of our vacation time wasted there were items missing. Specifically a Kindle and a box containing electronic cords and attachments. Had to chase down someone at the airport who promised compensation of $50 which we never received and nearly 2 months later still trying to communicate with someone for some resolution . Terrible customer service!
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Sky Express
- 23 September 2019
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My wife was due to fly with this carrier to Athens from Skiarthos recently and arrived at the airport with a valid ticket and they'd overbooked the aircraft! They bumped her off despite there being a spare jump seat available which she said she was happy to have - but the pilot said No. They gave her a website address to contact for a refund (she missed her hotel bookings because of this and so there were additional costs there) and the website link doesn't work. Avoid like the plague. What a way to run an airline. Just another corporate greedy.
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WestJet Airlines
- 13 September 2019
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DO NOT Flight with WestJet. Horrible company with racism flight attendance and rude for crying kids.
My family had a terrible experience while taking Westjet for Canada travel. They were taking WestJet 1508 in Sep-08-019 from Calgary return back to San Francisco. Prior to boarding, this flight was delayed by 3 hours and because of this, my family had to wait in the airport for 5 hours. Thus my son, which is only 2 years old, was very exhausted and really sleepy. Imagine that even for an adult, 5 hours of waiting in airport is quite stressful.
While starting from their boarding, the flight attendant never showed any warm welcome to these exhausted passengers. Instead, she was very hostile to my family, whispering to another attendant that they should closely watch my family. Due to the stress, my son was very tired and could not easily get calmed down while seated. My wife and my mother-in-law were trying their best to calm down him and let him well sit and tied with the seatbelt. However, only after about 3 minutes, this attendant rudely came and yelled at my family. She demanded my family to leave the aircraft immediately. The total time from my family boarding to get kicked off from the airplane was only around 5 minutes, my wife even didn’t have time to get the phone out from her purse to entertain my son. My family, including 2 year old child and two seniors (both >60 years old), had to pull their heavy luggage and leave the aircraft. The rude attendant even didn’t tell them what to do next. My family had to walk a long way holding the 2 year baby to outside of the airport and re-checked in to purchase the next available flight tickets.
To me, this cruel treatment from WestJet to the passenger is not about uncourteous, it is more about inhumanity. I cannot image this could happen in a civilized community. My wife later on told me that this attendant was very clearly racially discriminating against them from the beginning since my son was crying during boarding (we are Asian Americans, my parents don’t know how to speak English). I called WestJet customer service immediately after receiving the call from my wife and also got very rude response (they are clearly protecting each other). I am very disappointed and frustrated with WestJet. I would never take WestJet and would like to give others the same advice: DO NOT flight WestJet !!!
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Nepal Airlines
- 06 September 2019
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Flew from Nepal Airlines recently 04/05/2019 and could not believe the service which was provided by them. I wanted to fly cheap and chose Nepal Airline instead of Thai. The hospitality was amazing with overall service being good too. Nepal Airlines will always be in top of my list when i decide to fly to Nepal next time. Cheap Fare but best Service.
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Aeroflot - Russian Airlines
- 04 September 2019
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Very disapponted. I bought a flex ticket and was charged $596 to change ticket when my sister died. I requested a refund and was asked for many documents which I sent and they refused the claim after sending in many documents. Do not give your business to this airline.
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Privilege Style
- 02 September 2019
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'Privilege Style' operated flight on behalf of another carrier. It certainly wasn't a privilege, let me tell you that. This was by far the worst flight I've ever had. The in-flight entertainment was virtually non-existent only 3 channels, 2 for movies but they only had one film showing on a loop on each so basically 2 films to choose from and the quality was so poor that it just wasn't worth the bother. Food below par as was the service - staff were not friendly and it was virtually impossible to get any drinks in between scheduled meals (we gave up). Interior very tired.
Make sure you query your airline or don't book Privilege. There were no menus or even an in-fight magazine so you were essentially left in the dark.
If I could I'd rate them '0'.
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