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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

EasyJet

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 oday I discovered by accident that our flight to Rhodes on 7th July has been cancelled. No email, text or anything. Nothing in Junk or spam????? We opted to change cancelled flight to 3rd July, did the necessary online and just to be sure, called EJ only to be told that the online change had not registered???? So would have turned up at the airport. I asked why the flight was cancelled and was advised that it was due to CV restrictions???? This does not make sense??? Have asked for a manager to call me.
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Jet2.com

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 Very disappointed with jet2 and their customer support ......it's non existent. They're quick enough to take your money when booking but giving a refund is a whole other ballgame. No reply to emails or phone calls. If staff are that busy maybe they should employ more. Covid is no excuse for poor management.
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British Airways

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 I had originally booked a flight DUS to CUN with a 5-hour airport swap in London. However, BA changed the flight times of the first leg leaving me with a mere 30 minutes to get from LCY to LGW. I've tried calling, using the live chat and sending messages on Twitter but I can't seem to get in contact with any real human beings.
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Sky Express

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 I booked our famlys flights with Sky express, via My Trip. I was not able to add baggage at the time of booking, but was assured I would be contacted prior to departure, with deals on car rental, insurance, baggage etc but received nothing! So 3 days before departure, I sent Sky Express a message voicing my concerns and requested to add baggage now, before arriving at the airport. Surprisingly, I had no response!! (Admittedly, I would normally have pushed more for a response, but being so distracted with all the pre travel documents I needed to complete for the family and return, it slipped my mind) I did however Google the average baggage costs (as nothing is noted on their website!!) And it stated to expect £40-£45 per bag. (We had x2 cases, for a family of 4)
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Blue Bird Airways

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 I would rather walk than book with this airline. Packed like sardines. Can't understand announcements. Staff not interested in looking after passengers. 10hr flight from Msmchester with 1 Cup of water and 1 Cup of tea. Ran out of food How can you do that on an airline. Would give 0 stars if possible Is this review helpful?
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Air Europa

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 This is the worst Airlines ever. Could not check in online, called a dozen times and the call would drop, and when I arrive at the airport, the crib service is not available because of that. I had to fly 10 hours with my baby on top of me. They should close and all fired for their irresponsibility
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Flair Airlines

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 Horrible service. Cancelled my flight and refused to refund me. Was in hold many times over 2 hours. Might be cheap but you get what you pay for.
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Winair

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 Do not fly with Winair. I bought a ticket through their website from Santo Domingo to St. Maarten and they cancelled the flight without any notice and without explanation, leaving my dog and I stranded at the airport for hours. Our 2 day travel turned into 6 days because we had to book extra hotels, another Covid Test, missed our ferry ride and more than a handful of taxis, plus the money spent for food over that week. They will not reimburse me for those expenses and claim that it wasn't their fault because the plane was with Air Antilles even though there was nothing on the website or ticket claiming so. When we finally got another scheduled flight, they made me pay all over again for the dog fees even though they were all paid for with receipts. If you can find another airline, do so.
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Air Transat

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 The person in the check-in counter accepted our (me and my daughter, son, and wife) COVID-19 test and at the same time the person helping my sister in law did not accept her and her familys COVID-19 test when we asked why since we both had the test done in the same place, and the same day. We did not understand how my family was ok and my sister in laws family was not.
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Silver Airways

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 Worst airline ever. Cancelled our flight from the Caribbean without making any attempt to notify Delta so we could make alternate arrangements to catch our connection home. And made zero effort to make alternate arrangements for us to get home. Avoid this airline at all costs. Would give under zero stars if I could.
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Copa Airlines

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 My luggage got "delayed", 3 days later it got delivered weighting 22 pounds less , opened, and with missing items for a total of more than 1250 dollars, i sent receipts and an inventory (with receipts ) of about 70 percent of the missing items to their customer service, to what they repllied that they would only give me 300 dollars back, i replied that how could that be? and they said they would reimburse many of my items by weight (be prepared to get your expensive perfume and sunglasses quoted as white rice) i replied that i wanted their quotation reviewed as it was ridiculous, and they simply stopped replying... Thank you Copa and your rep. Milagros Ortega Corona for letting your thieves steal half my stuff and just stone wall me as if im the criminal. Never again, but i will spread the word.
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Sunwing Airlines

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 Bad company, pathetic customer support. Stole my money just like everyone else when Covid hit and we had to cancel flights. Now that they are receiving a bailout they have to pay us back. when I registered for my refund and told them that the expiry date on my credit card had changed they took the time to send me an email stating they had to refund the original card. WTF?? She basically said the credit card company would have to write me a check instead of Sunwing using the new expiry date I provided. RIDICULOUS!! If anyone else has this issue don't worry. The money will go onto the updated card regardless. I spoke with my credit card company and it is automatic. As usual Sunwing is clueless but what pissed me off was that they took time and responded instead of just refunding the money. Their priorities are completely backwards.
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WestJet Airlines

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 I have been trying to cancel my flights from Gatwick to Vancouver for October 6th , today, for days and nobody responds! During the pandemic my flights have been cancelled 6times. I have been stranded in Spain all this time. I cannot travel because the Spanish Health department will not give me the vaccine certificate. This is no way to treat a long time customer!
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Envoy Air

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 What a mess! Almost every time I fly this airline is LATE due to technical issues. Then I have to sit around at DFW all day and miss my vacation. Dont fly this airline!!!!!!!
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Spirit Airlines

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 Booked a flight to Denver. Upgraded my seats for extra leg room. Before take off my partner & I were asked to move due to plane imbalance. Flight crew were not able to move us seats with extra leg room. I told the flight attendant that we paid extra for the extra space. Attendant wasn't able to do anything about it on the flight but that we shouldn't have a problem with getting a refund if we contacted Spirit. So I contacted Spirit once I returned. I don't know why I thought I would be able to get a refund from Spirit. I heard so many bad things before my flight. So if you pay extra for your seat don't give it up for anything cause you won't get a refund.
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Frontier Airlines

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 I had a surprise for my gf for her 50th bday. We were flying to Las Vegas for 5 days! We arrived to airport 2 1/2 hours prior the flight. The line had many people. There were only 3 people at the counter. We were in line for an hour. At this point one of the people at the counter yelled All people who are late for Dallas flight, go to the front of the line! Which created a huge chaos. Well, we figured all this people need to get on the flight! Another 45 minutes go by. One lady with the kid, trying to get on the Dallas flight. They told her she was too late. She was with the checker for about 20 minutes. Then same guy, who yelled for Dallas started to help her for another 15 minutes. Re booking flight or something else! After that he went back to his counter! At this point he yelled Who is flying to Vegas? Everyone on the back of the line, went around us and went to his checking counter. So about 40-50 people, who was in front of them Now were behind them, back of the line! At this point many people started to get pretty * ! So this is goes on for about 15-20 more minutes! Most of the people, who was on the back of the line checked their bags and went onto the plane flying to Vegas! Then with loud voice he announced, that flight to Vegas is done boarding and no one is allowed to check their luggage to go on this plane! There were also 2 handicap people, who was Not giving any special privileges,treatment to go to the front of the line, who also missed the flight! When he was asked if we could talk to anyone he said that manager was on his way! That was a lie! Manager never showed up! My GF had to call, while in line and talk to customer service in India, told them that 50 people are abando
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Southwest Airlines

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 I was in my first flight nightmare. As I was requested, I was wearing a mask the whole flight. The only thing that happens is because the mask was big on me, it was sometimes under my nose, and I fix it immediately when the flight attendant asked me to. I was at the beginning of the plan, and somehow I was the only one she was looking for. My dog was under the seat in his bag, his head was out because he was barking since he has anxiety, she was telling me to put is head in and the other flight attendant said it's fine because he didn't let people sleep. When we landed, a manger name Julian * was waiting for me, telling me she is going to call the police if I'm not giving her my name, while the other flight attendant screaming "dirty jew" and lying saying I was treating her bad, when I never ever reached to her even once! The flight attendant clearly was racist to me, lying I refuse to wear a mask, when I never ever refused to wear a mask, people on the flight next to me can tell it!!! When I was asking julian * to get the flight attendant name, I've been refused by her, violating my right the file a complaint against this flight attendant, whome I think should leave the airline since she give it a really bad name!
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VivaAerobus

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 This volaris airline is a terrible airline to flight, we are stuck in Hermosillo Mexico for 2 hours and they dint care about me and my wife and all the passengers in this flight we tried to ask for a refund they refused and dint compasate in no way. Absolutely a nightmare airline, the staff is the worst of all airlines, i don't recommend anyone to flight with volaris, i will tell anyone not to flight with this horrible airline
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Volaris

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 This volaris airline is a terrible airline to flight, we are stuck in Hermosillo Mexico for 2 hours and they dint care about me and my wife and all the passengers in this flight we tried to ask for a refund they refused and dint compasate in no way. Absolutely a nightmare airline, the staff is the worst of all airlines, i don't recommend anyone to flight with volaris, i will tell anyone not to flight with this horrible airline
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Allegiant Air

29 November 2021 Guest
CUSTOMER SERVICE +1 8O5 994 O6O7 PHONE NUMBER +1 8O5 994 O6O7 HEADQUARTERS PHONE NUMBER +1 8O5 994 O6O7 William Ernest Drummond (born 29 April 1953) is a Scottish artist, musician, writer, and record producer. He was the co-founder of late 1980s avant-garde pop group The KLF and its 1990s media-manipulating successor, the K Foundation, with which he famously burned £1 million in 1994. More recent art activities, carried out under Drummond's chosen banner of the Penkiln Burn, include making and distributing cakes, soup, flowers, beds and shoe-shines. More recent music projects include No Music Day, and the international tour of a choir called The17. Drummond is the author of several books about art and music. We have used Allegiant for many years for its easy in and out from Asheville to St. Pete. We will never use this airline again.
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LATAM Airlines

26 November 2021 C Adema
After going through the entire booking process they repeatedly declined my card because it's foreign, clearing all booking info. Then, if you try to book from the US site it suddenly magically works, but they charge DOUBLE the price for the same seat. I have wasted HOURS trying to book a flight with this terrible airline. I'm so sick of Peru ripping off tourists.
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Vueling Airlines

26 November 2021 Guest
I thought I would post this review because I was really surprised to see all the negative comments about this airline. I flew from Birmingham to Barcelona at the end of 2019 and had absolutely no problem at all. The plane left on time, my luggage turned up at the other end, the flight crew were absolutely great and the cost was very reasonable. I admit I didn't have to contact the airline because I never had a problem and as we all know, you find out how good a company is only when you have something go wrong. But for me, it was all good
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Firefly

22 November 2021 Dr.Mohd Ismail Bin Mohd Tambi
My wife and I booked to fly to Penang on 3rd Dec and return on 5th.The booking was done on 15 Nov evening. I thought everything was on order.Just now when I rechecked my flight details I found my wifes name and mine were incomplete.I contacted the customer service and was informed that I have to pay Rm150 each just to put my complete name.I am an Enrich Member.This is day light robbery! I then wrote in to customer care and hope this can be rectified without incurring cost.My wife was charged Rm50 for incorrect name by Air Malindo some time ago, at the airport.We thought that was our fault.This present situation is simply radiculous.Ihave been a loyal patron to Firefly.I will not give any rating until I get a response from them.
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Scoot

20 November 2021 Flight TR384
Hello 2021 . We flew Scoot from Singapore to Cebu . To be Honest the flight ( Captain) was good including the Landing .But the Crews were Bad , no manners no respect ... And base and the Crew experience I m giving it a 1 Star and would I use Scoot Air again ? !!!!
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AirAsia

18 November 2021 Victim
Airasia is a big time scammer now. Put up flights for booking and cancelled them 2 weeks later just to keep your money in their account. Time to boycott Airasia.
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Air Cairo

17 November 2021 Guest
The worst service ever After I paid for my tickets on thier official website I got shocked in the airport that they didn't list my name in the list of passangers nor 10 other passengers Egyptians and forighners while the economy seats were all booked by other passengers already , moreover they refused to upgrade our seats to business class although it was available in order not to add extra cost on them and obviously this is thier mistakes and we didn't catch the flight. and there's also two foreigners with me claimed that the same situation happened with them 3 days before with the same company. After many calls the company finally told me to go to another terminal to catch another flight after 4 hours of my original booking. Very unprofessional and shame on the airlines industry.
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Flydubai

14 November 2021 Guest
Ground staffs at Delhi airport were very rude and unprofessional. Most likely, because they presume everyone in economy class is unskilled worker ( which is no excuse to treat any customer). Customer care service was non-existant. When I called to flydubai customer care at Delhi, staff disconnected my phone before answering all my queries. Dubai terminal 2 where flights to South Asia go, were far worse and overcrowded. I had to pay 50 for private longue service to wait for 5 hours to flight to Delhi. Dubai terminal 3 were European and American flights depart was far better. Flydubai is no Ryanair from UAE. Not flying again with flydubai unless they improve their game, specially to flights to South Asian destination
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Blue Air

09 November 2021 Guest
Do yourself a favor and listen to the reviews !! Avoid this airline even at the cost of none direct flight. They measure every suit case and charge you even the trolley is 2 cm bigger . that happened to all people on the line . We all thought they found a cheap flight 😀😀😀 all paid double
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Royal Air Maroc

08 November 2021 Guest
Flew from Miami to Casablanca in June and it was literally a nightmare. I have never come across unprofessional, unhelpful, and careless staff like RAM. The check in was the worst and on top of that theyve lost my checked bag and it was never found until now which is 5 months later and no compensation. I will never travel with them again. I would rather take a longer route than travel with them. Also, their planes are the most old and dirtiest planes I have ever ridden on. Not a single thing that feels royal about the airlines! Please avoid this airlines they dont care at all.
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Philippine Airlines

03 November 2021 Santipolo
Sadly, thought we tolerated their sub standard service for years, our experience since May 2020 has left us wishing we had never booked with them. I have lost count of how many times an operative has told us "Just 5 more billing cycles sir" or "I shall expedite your complaint sir" Reality is, they are taking customers money and consider it their money regardless of circumstance. PAL cancelled our May 2020 flights because of covid and despite using every contact option available, they repeat the same lines over and over as above. We are still waiting on our nearly £1400 refund from they acknowledge we are entitled to. We now have a solicitor working on it. In the past we have experience several delayed departures which they dealt with very poorly. Their food isn't really so good, just barely acceptable. Their in flight entertainment is via an ipad and power brick with nowhere to put it so it has to be held. This latest avoidance of our refund just sealed our view of them as potentially corrupt and stealing their customers hard earned money.
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Myanmar National Airlines

30 October 2021 MTPT
None of the contract phone numbers are reachable.
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Air Arabia

27 October 2021 Guest
worst airline ever I travelled with worst customer service call centre never answered horrible experience never ever fly with them even given free ticket.
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Arik Air

22 October 2021 Guest
Ridiculous and incompetent. Thats one word to describe the airline. Flight was scheduled for 5pm. Then rescheduled again for 7.15pm. Then Rescheduled again for 7.55pm. We were given an excuse of late arrival of the aircraft. No apologies e was tendered. Hence the no star rating -500%
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AlbaStar

18 October 2021 Daniela
Schlechteste Fluggesellschaft die ich je erlebt habe. Veraltete Sitze... Man hat von der Durchsage kaum was verstanden lag wohl am Mikrofon! War sehr undeutlich zu verstehen. Mein neuer Koffer kam nach dem Flug defekt wieder, keine Kulanz oder Übernahme der Kosten. Hoffe ich brauche nicht mehr damit fliegen. Kann ich auf jeden Fall nicht weiterempfehlen!
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Aerolineas Argentinas

18 October 2021 Viktoria Deftalinska
This is the sketchiest and most unethical company that I had encountered. Unable to get though the customer service phone line to book the new flight with the credit that was granted by the airline for an additional $ 400.00. The Whats up call did not go through as well as no one responded to the email communication. It appears that the airline have no intension on processing credits and yet they were happy to take an additional fee for extension.
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Ryanair

10 October 2021 Guest
When we got there we were told that because we did not check in early we have to pay 55 euros, which is a crazy amount!!, I have no idea why they take it !!!. We said maybe there is something to do the decrease this amount, the employee start yelling on us told us and she said she dont want to serve us, she sent us to the employee next to her, and also she started yelling at us and start talking to us very rudely, we tried to ask her to calm down and that everything is fine she did not calm down, we asked her to sit close she cheekily refused and said money should be added on It!!! And let us sit one forward, one in the middle and I in the back of the plane, all this is rude and impudent conduct from the both employee try not to fly with them, if you must fly be careful with the money that you should add cause its feel like they want to steal you
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Fly Jordan

01 October 2021 Eman abufarah
No one is wearing a mask inside the airaplane from the passengers to the staff ..... Although there are a specific clear rules to keep safty from covid19 Im flaying with my mother and she is an old lady... This is not acceptable .... Plus.. This is the first company ive ever seen either an airflight or another company that adds charge to the wheelchair service They charged me 50$ just to give me a wheelchair for my mother and the employee who should be staying with my mother to help her move, left before the flight time Im very ansatissfied and angry And at the end They took the wheelchair from my mother before she go to the plane She had to try to walk the plane stairs up And she was about to fall off Please reply as soon as possiple Im writing now from the plane My flight # is R5 0815
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Lion Airlines

23 September 2021 Guest
This airline has the worst customer service and ticketing system. The flight ticket that you buy could change whenever and however this shitty airline want. Don't bother call the customer service because you need to wait at least an hour, just to hear that they are sorry and cannot do anything bla bla bla. Super not recommended. They monopolize the low budget air travel in Indonesia, so they can do WHATEVER they like.
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Aegean Airlines

23 September 2021 mr.jones
Terrible customer service! They lie, they have arrogant attitude, they mislead the customer on purpose so that they can squeeze out more money from the customer. They hid from you information when i purchased the ticket. as a result, i could not fly and when i asked for alternatives, again they didn't give me the full information. when i finally wanted to use the ticket again, they tried to squeeze out of me double the money. ultimately, after arguing with them on the phone for an hour, they agreed to give me a voucher the next day (because the flight is in another week) and the next day i only received a thank you letter for requesting voucher and notification that it will take up to a month for the voucher to be ready.
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Nile Air

22 September 2021 Angry
Nile Air canceled our flight without notice, wouldnt refund stating we could have gotten on an egypt air flight which was completely false. Egypt Air denied the validity of this and we had to purchase brand new flights on egypt air last minute. Such a headache. Disputing thru our cc now bc this airline is clearly fraud. ONLY utilize Egypt Air if flying domestic via Egypy.
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Wizz Air

11 September 2021 Marianna
My experience of the customer service reps in OTP is apalling. On 12 Aug I had a flight from OTP to ALC, for which I checked in online and had the boarding card. Only arriving at the OTP airport we were informed that we need to fill in a Locator Form required by the Spanish authorities. With so many people trying to do it, the site was crashing and freezing. There was absolutely no help whatsoever from the WizzAir checkin stuff. Even more, because I asked one of them, who was shouting at me, to identify herself (which she refused), they, the ground staff, decided that I should not be allowed to fly. They humiliated me in front of hundreds of passengers, letting me beg and cry to be allowed to fly. I had to pay almost 400 GBP for alternative flights. I'm still waiting to hear from Wizz Air on my complaints. Overall, disgusting way to treat your customers.
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Thai AirAsia

09 September 2021 Meena
I give this airline a zero rating. I rate travelocity a zero as well, for selling me this ticket. The airline cancelled flights and neither travelocity or Thai Air Asia will refund. Wrote and called.
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Small Planet Airlines

09 September 2021 Small Planet Airlines Number 1-888-589-1015
We booked a vacation with Monarch last August to go to Kos with Little Planet Airlines this August. We received an email 2 days ago informing us that the airline will no longer be flying to Kos this summer on a Saturday. Therefore, we have now lost our vacation as the hotel is now booked on alternative flights that were offered. We would never recommend Monarch or Small Planet airlines to anyone!
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VietJet Air

02 September 2021 Mal
Flight was cancelled surat thani to bangkok it was a one way flight so I could get to bangkok to get International flight to the uk I put in fir a cash refund and they asked for my bank details not they have only offered me a credit shell which is if no use to me as I am in the uk now and will never use. I have tried to contact them on line and email but they will not answer. The flight wasnt big money but the principal is big they take your money and cancel the flights then not give money back
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Privilege Style

28 August 2021 Guest
Bad quality food, bad service, rude flight attendents. Did not notice clients about delay.
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Alitalia

27 August 2021 Guest
Worst airline ever with the worst employees ever..Can I give a zero star rating????
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GOL Transportes Aereos

26 August 2021 Antony Fitzpatrick
Unbelievable. Paid top price to add a connection from and too a Swiss First Class ticket to get to and from our home in Rio. Impossible to access their customer service to reserve seats and a pet in cabin. Hours on an international call waiting for someone to answer. Tried multiple email addresses. No answer so far. If no talk as comes tomorrow will cancel flight and frankly helicopter down from GRU to Jaracapuega.
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InterCaribbean Airways

25 August 2021 Guest : Alvin Thomas
My name is Alvin Thomas. Im an American citizen. My girlfriend is fm Jamaica and I guess when u are an immigrant. Intercaribbean treat there customers anyway they want. My girlfriend and 2 kids arrived at Santo Domingo airport at 11a on July 26,2021. Their scheduled flight was to leave at 2:25p that day. When she arrived at the airport , she spoke to a customer service representative fm intercaribbean airways who told her they have to take a Covid test before they could board the flight. As they were leaving to get the test, customer service said her desk close at 1:20p. My girl friend asked customer service if they can spare her 10 mins to get the Covid test results so she would not miss her flight .she said sorry I cant wait 10 mins. My girlfriend asked her whats the next step. The response from customer service was I dont know. After this mayhem my girlfriend contacted me to let me know what was going on. We all know the phone service in Dominican Republic isnt good. On July 26th 2021 I contacted customer service and spoke with a representative name Anna and I explain the situation that occurred with my girlfriend. I asked her if she can reschedule flight for next day July 27th 2021. Anna told me the next flight was leaving on July 30th. Between the time of July 26th and 30th 2021. I had to pay for a hotel for my girlfriend and kids to stay in. On July 30th 2021 they showed up at the airport at 9:18a. Intercaribbean customer service rep showed up at 11:30a. My girlfriend was told by intercaribbean customer rep that their names wasnt showing up on the flight. I should remind you here an a from customer service sent me confirmation email they were scheduled to leave on this day. I was devastated at this time. Customer service rep Anna lied to me and told me they had a scheduled flight to leave on the 30 th of July 2021 and they never made the flight. After this incident took place , I called customer service rep anna and told her about the situation. At this point I had to pay for another hotel for them to stay in. Customer service informed me the next flight was on august 9th 2021. They stayed an extra 13 days in Santo Domingo. That being said I would like to express my dissatisfaction with intercaribbean airways and state quite categorically that this has been one of the worst airlines I have ever used.
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Lufthansa

14 August 2021 Guest
I flew economy class LH 419 over Atlantic in late June, 2021. The flight was technically a routine one - very stable. Unfortunately, nothing else was right. The main meal was plain pasta with some traces of tomato sauce - no meat no other meal options. Take it or leave it. The crew was cold and unapproachable during a short serving period. Then, everybody disappeared for most of the long flight. No earphones for the entertainment system. A total disappointment. Will Lufthansa ever climb back to its earlier reputation?
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