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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

WestJet Airlines

23 March 2023 Dalia Russo
I put in money in an investment portfolio with high hopes of making more Ps for myself but to my disappointment, when it was time to make a withdrawal it became an issue they started asking for tax fee, withdrawal fee and lots more. I was recommended to Jimfundsrecovery At Consultant C0M where I filed a complaint and I was able to get my money after meeting certain requirements.
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British Airways

23 March 2023 Dalia Russo
I put in money in an investment portfolio with high hopes of making more Ps for myself but to my disappointment, when it was time to make a withdrawal it became an issue they started asking for tax fee, withdrawal fee and lots more. I was recommended to Jimfundsrecovery At Consultant C0M where I filed a complaint and I was able to get my money after meeting certain requirements.
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Sky Express

23 March 2023 Dalia Russo
I put in money in an investment portfolio with high hopes of making more Ps for myself but to my disappointment, when it was time to make a withdrawal it became an issue they started asking for tax fee, withdrawal fee and lots more. I was recommended to Jimfundsrecovery At Consultant C0M where I filed a complaint and I was able to get my money after meeting certain requirements.
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Allegiant Air

23 March 2023 Ron Wagner
Hello all, I have been flying Allegiant for a couple of years. I flew home early Feb and early March. Roughly $350 round trip. It is now $500. They have removed the basic walk on without a carry-on. The basic ticket includes a carry on for $100. I dont need a carry-on. I own two homes. Why do I need to pay for a carry on? I have been investigating other airlines. Driving is looking like the better choice.
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Vueling Airlines

23 March 2023 Dalia Russo
I put in money in an investment portfolio with high hopes of making more Ps for myself but to my disappointment, when it was time to make a withdrawal it became an issue they started asking for tax fee, withdrawal fee and lots more. I was recommended to Jimfundsrecovery At Consultant C0M where I filed a complaint and I was able to get my money after meeting certain requirements.
Add your comment about this airline (93)

Philippine Airlines

22 March 2023 R Barroso
They are by far the worst when it comes to Customer Service, Policies that doesn't make any sense, Systems that are outdated, Discrimination to Filipinos especially those who are flying Economy, how they treat them like sh*t, yet they cater and bend over backwards to Non-Filipinos or those who are flying Business Class, Disgusting Food they serve at the Economy class, On board entertainment that sucks, most uncomfortable seats and almost ZERO legroom for a 16 hour flight, costly onboard wifi that doesn't always work, additional security screenings on their gates at the airport after you already had been screened. Stupid restrictions that other airlines doesn't have to give them right to confiscate items in your luggage for no reason, and we know that the a-holes at their so called Security keep them for themselves, and everything else that you can take.....What IRKS me the most aside from what I mentioned is how they REQUIRE everyone to BUY and WEAR mask just to let you pass through their boarding gate, then they really don't care if you wear them after you get in, and you see some of their employees not even wearing them on the other side of the gate, which cost 50 pesos each instead of just handing it for free. Obviously not a big deal for us, but what about those who really cant afford it? Some of those folks are probably traveling because someone died or a family member is sick, and they had to go back home for emergency, and may even have just enough money to buy food, but yet they end up having to use their last 50 pesos to buy a stupid mask, which none of the other airlines even require! PAL insisted to continue to rob everyone for this stupid mask policy......SMH! This company needs to shut down, and I am going to publish all our experiences on every social media.....I'm a FULL BLOOD FILIPINO, and I am ashamed that this is the Airline the represents the country I Love.....It's SICKENING!!! Never Again!!!!
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AirAsia

21 March 2023 Guest
TERRIBLE CUSTOMER SERVICE. USELESS CHATBOT, NO LIVE AGENT, AND UNRESPONSIVE EMAIL CHAT SUPPORT. SUDDENLY CANCELED A FLIGHT AND REFUNDED THE MONEY BACK TO MY ACCOUNT WITHOUT NOTICE!!! HORRIBLE HORRIBLE COMPANY. WILL NEVER EVER BOOK A FLIGHT AGAIN WITH THIS AIRLINE. IF ONLY I COULD GIVE ZERO STAR!!
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Wizz Air

21 March 2023 Proi
Worst airline ever! check in system is the worst and they will ask you to pay a lot. Theyre taking your money for the worst service. Crew are rude and wouldnt explain it. Ive been travelling to a lot of places and tried a lot of airline but this my worst experience. I woundnt recommend it for everyone. Attached additional charges to pay because when you check in online you have to pay and when you check in with them at the airport even with 3hrs before you will have to pay 3x. My first time and definitely my last time with this kind of service. 👎👎
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Scoot

16 March 2023 Guest
On 12/Feb/2023, I was travelling from Singapore Changi Airport T1 to Malaysia Ipoh Sultan Azlan Shah Airport. Checked in one luggage with automated check in machine around 1200 noon but when I reached Ipoh around 1655 pm, could not locate my checked in luggage thus PIR was filed at destination airport, and I was waiting for the luggage without clothes and necessity in Ipoh City for the whole trip (from 12/02/2023 to 17/02/2023), when landed down in Singapore Changi Airport on 17/02/2023 (Sats - lost and found counter) the ground staff there asked me to file a report/claim as per Scoot's airlines, I did as per procedure. From day 1 I lost my checked in luggage till present (16/03/2023), I did not hear anything from Scoot's airlines and I left with all questions just waiting and waiting.... And Scoot's airlines just move on without taking care of any issue like this. All contact numbers that they provided are good in "ping pong" ask you to check with Ipoh Scoot's airlines counterpart or check with Singapore SATS , as a client of scoot's airlines they hold no responsibility to help in the case? I am a little bit impatient on such service manner. poor service for me to rate this airline.
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Flair Airlines

16 March 2023 Guest
I just flew with Flair and it was a great experience. No delays, nice staff, affordable.
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Air Senegal

15 March 2023 Guest Lamin Kebba
My 1 day journey turns into 3 days with 13 hours transit in one way and 8 hours transit time on my way back. Worst airline ever. Zeeo respect and total disregard for customers.
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Lufthansa

13 March 2023 Klas Fredrik Nordlind
After having had a flight with Lufthansa from Frankfurt to Porto, March 10, it is evident that the happy days in the economy class with generous free drinks and food are gone. A bottle of fresh water and a piece of chocolate, a delay of 1 hour (late incoming crew) is what remains. However, it is nice to think about the old days. At the same time I am happy to hear that Lufthansa now has turned a negative to a positive economic balance.
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Silver Airways

11 March 2023 Guest
Worst airline. People out of Ft Lauderdale to Georgetown, Bahamas were rude and slow and didnt inform anyone of hate changes. Never going back-not worth it.
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AlbaStar

11 March 2023 Guest
We are still waiting for flight delay compensation from July 2022 when flight was significantly delayed. Holiday booked through Tui whom changed flight to Alba after booking. Tui have stated have to claim compensation directly from Alba. Catch 22. I would not use Alba after this experience .
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InterCaribbean Airways

11 March 2023 Guest
Avoid Intercarribbean airways by All cost My family and I had a 10 am flight from Georgetown ,Guyana ending up departing at 2pm with no explanation .We landed in Barbados at 3:30 pm as a result we missed our connecting west jet flight @ 3:45pm to Toronto . Intercarribbean left us stranded in Barbados when I tried contacting multiple of there customer service lines my calls kept disconnecting after waiting in the queue . We ending up having to book an entire new flight home out out of pocket with air Canada. Intercarribbean refused to offer any compensation for the west jet connecting flight we missed because of them. They claim zero responsibility wish I read reviews before booking with this terrible airline .
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EasyJet

10 March 2023 Stewart Scott
I HAVE BEEN LEFT STRANDED BY EASYJET!!!... I WILL NEVER SET FOOT ON AN EASYJET PLANE AGAIN!!!!. Absolutely disgusted how they simply abandoned myself & a plane load of passengers at Paphos Airport at 11pm at night on the 8th March 2023, with the instruction of "we have cancelled your flight, you have to find another way to get to Bristol, you have to find your own accommodation & sort your own way of getting there!!!". We had to go and collect our offloaded cases & leave the airport!!!. OK, I was in disbelief but once reality had took over the shock, there were women & children in tears, simply not knowing what to do. Earliest flight back to Bristol, that isn't fully booked is Wednesday 15th, so another week at my expense as I found a Jet2 flight then. The fight will begin for compensation when I get back, Holiday with Easyjet in October will be cancelled & will never ever use these again!!!. Disgraceful!!!. So following on from this, bearing in mind my Mother & Sister had no issues getting to Glasgow who's temperature was between -5 & -7, and very similar temperatures in a friends Tui flight into Edinburgh, again no issues....Bristol was CLEAR!!!. It had a dusting of snow that was clear by 11am, YET, they are refusing to compensate by blaming the weather!!!. I am currently stranded in Cyprus, my wife is housebound and I covered my holiday and got someone to be with her for the week, NOT this extra week though. I am without my 5 lots of medication for this extra week, had to find somewhere to stay, which I have at my expense & I am only insured until the 13th March, my return flight is now the 15th. So I am knackered if something happens on my return flight. And to add insult to injury, the way out on March the 1st from Bristol wasn't much better as we had a 3 & 3/4 hour delay sat on the plane on the runway!!!!, our compensation...a cup of coffee & a snack!!! If I can stop one person from going through what I and a plane load of other passengers went through via Bristol Airport & Easyjet then this long post has been worth it. I WILL be seeking legal advice if & when I get home & will also be contacting the local South West press as this horrible company should not be allowed to get away with this!!!!
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LATAM Airlines

10 March 2023 Rachel
We bought on July 22 return flights (business class) to go to Brazil for the carnival (feb 2023). On the day we bought the flights, we called Latam to reserve our seats, as the first row has more leg space and my husband is very tall. We stayed hours on the phone and received an email confirming our seats. However, they allocated completely random seats to us on both of our flights. This is very disgraceful! We complained and they said: "On behalf of LATAM please accept our apologies for the difficulties that such an unfortunate event caused, as we understand that seat rearrangements or other irregular operations can be very disturbing. While we deeply regret all possible inconveniences, we need to state that our Company does not compensate for these eventualities, reason for which we are unable to fulfill your request." It is disgraceful as one of the flights we were allocated separated seats on different rows! HOW COME? WE BOOKED THE SEATS MONTHS BEFORE AND RECEIVED CONFIRMATION FROM LATAM! Very disrespectful! On our return flight we also saw an elderly couple complaining that they were allocated different seats than their travel agent reserved. My friend that came back with them a couple of days before me said that they had the same issue, complained to the travel agency and they said that they have been doing this a lot. SO BAD!!!
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VietJet Air

06 March 2023 PeterD
This airline is crazy. They want your service but is terrible and you loose money if the internet services are rubbish. 1. You cannot create an account if you do not have a Vietnamese phone number. When you try to book a flight at random time the payment process comes up with Oops something went wrong. Yes definitely it still charges you and you try to rebook again and it charges you twice. The there is no way to get the money back. This happens a lot. I dont know the fix. No customer service and the field and plane staff are rude. How do you help them???? Look at Bamboo airlines to create competitive market!!!!!!
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Sunwing Airlines

05 March 2023 Michael
SCAM-WING!!! booked a 7 day vacation to cancun. Flight is now delayed almost 10 hours!!! That means we lose an entire day in our trip, paid for 7 days but only get 6... When we spoke to a SCAMWING employee we were told to file a compensation claim...but it's not likely to be approved because SCAMWING will reply by saying the delay was "due to weather" ....complete BS!...sky is clear, zero wind, no rain, no snow of any kind.... they use the "weather" excuse as a way to avoid liability so they don't have to compensate customers. There "customer service" ...if you can even call it that, doesn't care and does absolutely nothing to make things right. We (like many others) have been screwed and there's nothing we can do about it. I will never fly this airline again.
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Viva Macau

04 March 2023 reviewer01
I flew this airline from Macau to Sydney the other day, and i have to say the experience exceeded my expectations of this airline, with around 500 AUD price, it was definitely worth it. Seats were average, and my legs could comfortably fit without too much struggle. The flight attendants were very friendly towards me and the food was excellent too.
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TAAG - Angola Airlines

03 March 2023 Jatiel
Phone Number :0447401693880 Airline :TAAG ANGOLA AIRLINES Flight Number : DT 650 Booking Reference:KNRVE7 Flight Date :17/02/2023 dd/mm/yyyy : Routing :LUANDA TO LISBON Tag Number : Remarks: I FLEW FROM LUANDA ANGOLA TO LISBON WITH MY TWO DAUGHTERS AND WE HAD THREE (3) HAND LUGGAGE ALL OF THE SAME SIZE. WHEN I GOT INTO THE PLANE, TWO (2) OF MY HAND LUGGAGE COULD NOT FIT IN THE OVERHEAD LUGGAGE RACK AND THUS THE CABIN CREW DECIDED TO TAKE THE BAGS TO THE CHECK IN LUGGAGE DESPITE MY PROTESTATIONS THAT THE LUGGAGE WAS NOT LABELED AND THAT I WAS IN TRANSIT TO THE UK. WHEN I REACHED LISBON I TRIED TO REASON WITH TAP AIR PORTUGAL OFFICIALS FOR ME TO GET MY HAND LUGGAGE FROM THE BELT TO NO AVAIL UNTIL I LEFT LISBON FOR LONDON. AS A RESULT MY TWO (2) HAND LUGGAGE OF THE SAME SIZE ONE RED/PURPLE AND ANOTHER GREEN REMAINED AT LISBON AIRPORT. THE RED/PURPLE BAG HAD MY 5-YEAR-OLD DAUGHTER'S CLOTHING WHILE THE GREEN BAG HAD MY CLOTHES AND A FEW OF MY 5 YR OLD DAUGHTER'S CLOTHES, I ALSO HAVE A PICTURE FRAME WHICH HAS A CERTIFICATE OF APPRECIATION FROM MY FORMER EMPLOYER'S OFFICE OF THE PROSECUTOR GENERAL, NAMIBIA WRITTEN IN MY NAME ^JATIEL MUDAMBURI" FIND THE ATTACHED PICTURES WHICH MIGHT BE OF ASSISTANCE TO TRACE THE BAGS, BOTH BAGS ARE WRITTEN - YvesSaintClaire I reached home without my hand luggage as described above! I have tried all other avenues without receiving any response I reside at 23 East Park Road, Barnstable, Devon REX32 8PL ENGLAND MAY YOU PLEASE FIND MY LUGGAGE AND HAVE IT DELIVERED TO ME REGARDS JATIEL MUDAMBURI
   
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Flydubai

02 March 2023 Guest
For the first time they checked our bags weight on the last gate to the bus then to the airplane we purchased some stuff from free market in the airport so weight is more for tha bags staff is shouting on the people and on us asking to decrease the package and return what we buy very silly and stupid people ruff and rude , really we are disappointed today will never travel by this airline again
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Ethiopian Airlines

27 February 2023 GuestBrenda Acquaye
It was my first time to travel with Ethiopian airline and I travelled on the business class. The flight was pleasant and the experience was really good. When coming back from Malawi I experienced a terrible and horrible bad customer services. My understanding is that when you are travelling on the business class you are allowed 3 Suitcases each one of them to weighing 23kgs. From Heathrow Airport it was okey as I was allowed to do so. But coming from Malawi they refused me to bring back the 3 Suitcases and charged me £290 for the 3rd suitcase. I was furious and paid as I didn't want the plane to leave me behind. I was so disappointed because I thought the rules should be the same regardless of what country you are travelling from. Under this circumstances I will never advise anyone to travel on ethiopian neither will I travel with them again unless the mistake that has been done is corrected. Thank you
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Air Arabia

24 February 2023 Guest
Pathetic service and response from the employee was very rude. My cabin bag had my laptop and it was somehow gotten wet. I didn't carry any water bottle in my bag. Luckily my laptop didn't damage but when questioned about it, the air arabia representative gave a very rude response that nothing happened right?.
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Porter Airlines

19 February 2023 Steve Corey
Just another scam. One of their big selling points is that they offer free wine and beer on flights. I'm over 2 hours into my flight and I am unable to obtain a 2nd beer. This happens to be one of my trips where I won't be driving after the flight today so I was looking forward to relaxing with a couple of drinks before getting to Edmonton but at 67 years of age maybe they feel that one beer is my limit. I'd be more than happy to pay for the "free " drinks and at least have one when I care to. If I want to be treated like crap I might as well go back to Swoop or Flair. At least the poor service is cheaper. I'll be canceling the return portion of my trip and certainly won't be flying with these scammers again anytime soon.
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Virgin Atlantic Airways

18 February 2023 Syed Jung
Flight VS364 from Lahore. Thursday, 17th February landing 18.00 Terminal 3. I am writing to praise Gavin Ross (customer service supervisor) at Desk 17 of Virgin Atlantic. Fantastic customer service. I left my hand luggage at the belt and walked away with my suitcases, once outside, then realised what I had done. I went from pillar to post but could not get the help I needed so I could collect my hand luggage that I forgot at belt number two. I called the airlines but I was told security was not there and they have closed. Some very kind person suggested I should go to desk 17 of Virgin Atlantic and ask for assistance there. The desk was closed but I managed to get the attention of of Mr Ross. After couple minutes of listening to my story, he made a phone call and was able to speak to someone who was willing to collect my hand luggage and bring it out. I found Mr Ross to be very polite and considerate and he listened while others were basically saying that nothing they can do because security is shut.
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Avelo Airlines

18 February 2023 Guest
Great airline! Flew with them to Oregon and had a great flight experience. Nice crew and great service.
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Spirit Airlines

18 February 2023 Guest
Flew to Baltimore on Spirit. Their flight attendants were nice but the seats were stiff and uncomfortable. Had no problem with refunds. Food was great even though we had to pay extra. Spirit is not that bad unless you count the seats and the food and drinks.
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LOT Polish Airlines

16 February 2023 Adi
I'll break your suitcases and at most pay you half the amount, and don't transport animals to the hold, it's not an animal-friendly company
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Fly Jordan

13 February 2023 Guest
the wost airline yuck food unconfotble chairs
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Aegean Airlines

10 February 2023 Guest
No customer service
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Aerolineas Argentinas

10 February 2023 Guest
I have been flying with Aerolineas Argentinas since i was 8 years old , i am 60 now....i flew to Rome, Madrid, Sydney, New York, Miami and South America differents destinations. Never had a problem, great pilots, 95% of their flights on time.Ticket fares are one of the best in the industry ... Food quite acceptable like most of the airlines (Chicken or pasta) unless you flight in first class...The cabin crew very attentive.. Reservation not the best.. Seat confort acceptable.. But overall safety is what make me fly this airline for years..
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Air Serbia

09 February 2023 Guest
We bought two tickets from Tirana to Stockholm with Air Serbian. The filgth was on the 15th Octuber 2022 at 4.30 a.m. When we arrived to the airport (and not before) we were noticed that the flight was cancelled. It was the only flight that was cancelled at that moment. The company didn't provide us an alternative flight, hotel or meal at all. We bought another ticket to Lufthansa which could departure without problems (so, the weather conditions was not a problem for the other companies). We claimed for a refund but Air Serbian didn't want to give the money back to us, arguing that the weather conditions (I repeat, the only cancelled flight was Air Serbia) were bad. A very awful experience with this company !!! Really, really bad !
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Iberia

06 February 2023 Rosemary Spingola
I bought two airline tickets for me and my daughter (May/2020). Due to COVID, Iberia canceled the trip and sent me a voucher. Due to personal immigration issues, we were unable to leave the United States from 2020 to 2022. Today I received by email with a voucher number, but the expiration date expired. Over the phone, they say they can't do anything as my voucher is expired. When COVID restrictions started, they lured their clients into vouchers with a 10% additional amount. In doing so, they did voluntarily omit to tell their clients that they could be reimbursed as per European regulation. They just did not propose it and counted on the rebate offered to distract their clients. What I need is just an extension of my voucher and I don't think that's asking too much, after all, I spent $1500 for tickets I never used.
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Jet2.com

06 February 2023 Marian
Big thanks to the Jet2 staff at Manchester Airport on Friday evening when I picked up the wrong suitcase , very helpful, friendly and professional . A credit to the airline 10/10👌
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Turkish Airlines

05 February 2023 Guest
DO NOT EVER BOOK A FLIGHT IN TURKISH AIRLINE. THEY STOLE MY LUGGAGE - WITH A VERY EXPENSIVE FENDER STRATOCASTER. I HAVE A LUGGAGE TRACKER INSIDE THAT BAG BECAUSE I HAVE VALUABLE ITEMS INSIDE. BUT THEY KEPT ON SAYING THEY CANNOT LOCATE IT. IT IS JUST INSIDE ISTANBUL AIRPORT. LET'S SPREAD HOW BAD THEIR SERVICE IS.
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Aeromexico

01 February 2023 morrishj
I helped a friend buy refundable airline tickets on Aeromexico. She ended up having to change the date of her return and instead of changing the date, AeroMexico said we needed to cancel the tickets she had bought and buy new ones. I was told she would get her refund in 4-6 weeks. Now, over 10 months later, we are STILL trying to get a refund. They will only deal with you via email. You can call customer service but they will only tell you to email that department! There are other options to fly to Mexico from the US and I suggest you use them!
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Cebu Pacific Air

24 January 2023 Guest
I book a flight on the Cebu Pacific website using a debit card but no itinerary receive in my email. I contacted Cebu Pac saying they did not receive the payment and should file for a dispute at the bank. The bank confirmed that the transaction was successful. Cebu Pacific wont send me proof that the transaction failed. No refund until now!!!
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AirBaltic

23 January 2023 Guest
I am sheduled to land in stocholm arlanda airport 18th febr 2023 11 am, and continue with air baltic to riga latvia same eve 8pm 18th febr,but suddenly air baltic changed my departure to 19th febr,so know i had to book a hotel for near 100e,and it was not possible to find new flight to riga 18th febr,, air baltic refused to pay my hotel,,,bet air baltic reboked my flight for othet tourist destination, ,they have no explain ab changed flight,,i will hereafter skip air baltic,, simon
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Blue Bird Airways

19 January 2023 S bGuest
Disgusting airline. DO NOT BOOK WITH THEM !!!! If you bring anything more then your shoes youll be charged like crazy. We ended up paying $500 because our personal bags weighed more then 5kg Theyll even weigh your purses so they can get you to pay Disgusting and merciless! 🤬🤬🤬🤬
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Aeroflot - Russian Airlines

19 January 2023 Guest
Shit happens with every airline. But Aeroflot is definitely is not the worst company in this business. I have more than 30 flights with Aeroflot and never had any issues with luggage or anything. Good and very friendly flight attendants, decent meals and flights in time if no force majeure
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Flynas

14 January 2023 chaudhary khalid masood
i have traveled by flynas in sudia many times but travelled from lhr to Dammam by CY884 on 13 january the check in staff was v strict on the weight and many passengers were facing problem on the weight and payments it should be a little bit flaxiable i would like to appreciate ur hostesses namely Miss saba her behaviour and services were outstanding and she not only attending each & every passenger with a smiling face but guiding them properly she seemed to be the senior and was also guiding her colleagues v professionally Me & my wife were sitting in first row and we observed it I do appreciate Miss Saba flight attendant for behaving with all passengers professionally and she was speaking arabic english & urdu so fluently and perfectly all others have to follow her if u want to make ur airline rating better. she is an asset for ur airline overall it was v nice to travel flynas with a cheap fare but addition of such like staff like Miss saba can make image of ur airline v high
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Air Transat

12 January 2023 Guest
I refuse to ever book with this airline company ever again because simply put - this company likes to rob people with no remorse. I booked a vacation package with Air Transat and the friend whom I was supposed to travel with and was supposed to go as planned until she was diagnosed with a heart condition and couldn't go because she was awaiting a procedure. The company has refused to give me a monetary refund or even credit and it is IMPOSSIBLE to reach them through the phone. I've been left on hold for hours just to get hung up on. The last time I booked a flight with Air Transat was before the pandemic hit and they took an absurd amount of time to issue a refund. I will never ever book with this scummy company again.
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Royal Air Maroc

09 January 2023 Isatou
Hello am warning anyone wanting to travel with Royal Air Maroc not to do so try other airlines , I travelled with my four children in July 2021, and was checked in by a baggage handler who had no experience, I had two 23kg suitcases included with the ticket and this woman recharge me for the same suitcases to a total of £1300, and said is either I pay for it or leave my luggage behind I try to explain that this was wrong and nor her or the lady next to her listen to me ,I ended up paying them and when I got to my destination I went to their office who express their disappointment and promised to sort it there in Gambia but later said I had to wait till I get to UK , I raised a claim and had a letter in November 2021 that they are sorry and a refund will be made of £725, I forwarded my bank details as requested up to today I have not received my refund , for over 1 year 6months I constantly call them and they will only say an email will be send to the refund team and they will contact me which they never do , worse Air line, how they are allow to operate is beyond me , speaking to people I realise they do this to a lot of people. DO NOT BOOK WITH THEM IF ANYTHING GOES WRONG YOU ARE ON YOUR OWN . Case no 01157701
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Egyptair

31 December 2022 Guest
I had a lay over of 1h20 min from Kuwait to Cairo for a final destination to Sharm El Sheikh. I missed my connection to sharm el sheikh due to the 1h delay of the aircraft departure from Kuwait which gave me barely 10 min to run to the gate instead of 1 hour, and I obviously arrived too late. After being denied the entrance to the aircraft I managed to find the egypt airline office which is divided by 2 different offices. Got a voucher for an hotel room and meals, but by the time I went to grab my luggage there was apparently no rooms left in any hotel. Feel like I will spend the night on the floor due to their lack of time management and poor customer service
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Envoy Air

29 December 2022 Guest
correction 2 of the 5 flights I listed today were run by other AA affiliates. However they were on time snd no problems.
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Etihad Airways

25 December 2022 Guest
If i could give 0 stars i would, so basically i was flying from manchester to abu dhabi then to pakistan, as i was boarding my gate in manchester, due to travelling with a big group of 10 people who some were elder, 1 was asthmatic and 1 person was pregnant while taking care of a baby as well as another baby flying with us. Therefore we were helping each other with their hand luggages. As i was boarding at the gate i was holding my sisters hand luggage who is pregnant, we were stopped because i was carrying mine and my sisters hand luggage. The staff members at the gate told me i was not allowed to board the flight because i had 2 hand luggages with me and i had told them i am holding my sisters hand luggage cause shes pregnant and was finding it difficult to carry. The staff member at the gate advised my sister and the rest of my family to board the plane and told me to stay back. They then advised me to pay for the luggage to be boarded and i had told them that this luggage has been booked in and i dont need to pay, however they wouldnt listen to me so i agreed to pay. Then they wouldnt allow me to pay by cash and i had only had cash on me. They advised me to pay through a bank transfer and i wasnt able to. Then they advised me to leave the hand luggage behind and to collect it from the lost and found when i return back to the UK in a month time. Due to being the last person to board i had less time to get any information as to how i can collect my belongings so the staff member took the hand luggage and then i was able to board the plane. My brother had taken pictures of all our belonging after getting checked in as a precaution with the check in tag on the hand luggage. When we returned back to the UK at the airport i had went to ethihads lost and found and explained my situation that i had and even showed them the picture that i had of the luggage and they told me that they did not have it in their possession. Then he had advised me to contact the police and tell them the situation as we had valuable things in the hand luggage.
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Rwandair

23 December 2022 Felix
I traveled on 21/12/2022 from Dubai to Kenya and upon reaching there I couldn't find my luggage I filled my complain till date no reply given some manager number I called him and he said my luggage has been sent through G4S yet they don't know my location what a ridicule I think am about to sue the airline and it should be my last time using it even non of my family and friends will ever use it.
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Frontier Airlines

16 December 2022 Nicole
What to say first and last time! Our flight from Cancun to Chicago was cancelled (which can happen and I understand this is how it is) but oh my! The crew were the most unprofessional and rude people I have ever met in my entire life (and Ive traveled more than 100 countries across the globe) travelled with hundreds times but this experience was just beyond terrible! Crew member raised their voice, lied, gave different information, pushed people, jelling at people and gave attitude. Someone recorded that crew members were raising their voice and were pushing people (like physical contact) and most probably will be seen some kind of social media! No PA announcement was made for any new information and supervisors were visibly hiding and sent crew to handle situation who is brand new for the company. What a disaster company and how terrible costumer service! NEVER FLY WITH Frontier! They dont deserve a penny from you!
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Brussels Airlines

11 December 2022 Thomas VdC
16 december 2022 they strike and cancel my airplane that flies on 17 december!!! They dont pay back. Also the airplane direction back home a few days later they dont refund because than they are not striking customer service says. Bus tickets and train costs you already booked are not there problem. AVOID THIS COMPANY !
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