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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Privilege Style

01 December 2020 Guest
This airline is inhumane. They deport people where many airlines would refuse. Tearing father's away from there families. They profit from children loosing there dad's weeks before Christmas. Disgusting
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VivaAerobus

01 December 2020 Guest
Watch Out !!! Look for a VIVAAREOBUS CA Fraudulent bill on your credit card. Mine was $214.44 .
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Sunwing Airlines

20 November 2020 GuestMoegMac
Today SUNWING VACATIONS cancelled our all inclusive vacation to Mexico. This would make it the fourth time since September that SUNWING has cancelled and rebooked travel plans. I get it that the majority of us who are invisible to this Airline and merely a file number have no say in the matter....But there will come a time in the future when the Coronavirus has moved on and we the invisible will be booking travel plans again. But Ill be god damned if I ever give SUNWING one penny towards saving their ass!
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Arik Air

18 November 2020 Welmer Gaiya
Today (18/11/20) was my first time following Arik and it left me with an unpleasant experience.. The passenger next to me was playing music from his phone out loud and what the air attendant do when I complained? Nothing!! He stood by and let the passenger increase the volume while throwing all manner of insults at me while acting crass, this is exactly what is wrong with Nigeria as a whole. Imagine if every passenger decides to turn their music on without earphones? Very annoying and rude..
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AirAsia

13 November 2020 Gee sid
It is budget airline for a reason. It is an unfair airlines with no REAL customer support only AVA and also the live workers repeat the same thing. You might save a small amount of money but when you need to cancel or change a flight. You are out of luck. NO REFUND or credit . Once you pay that's it. I booked a flight two months in advance but moved away from that region. They offer nothing but an 'eat it smile' . I vote them as a budget scammer. Avoid
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Blue Bird Airways

07 November 2020 future pilot
i for got to add but in the first 20 flights i would earn 48000 thousand dollars excluding pilot fees, fuel fees, maintance fees, and flight attendent fees. hope you fly this airline when i start the good version of it
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LOT Polish Airlines

05 November 2020 Jerry Potrawiak
I purchased ticket to Toronto for October 2020. Firstly LOT changed my itinerary twice and this was ok with LOT then I missed first leg flight (my fault, no taxi) from Poznan 2 Warsaw. I took a train as the second leg flight was 12 hours later but when I got there I had to pay 2850 PLN over and above the amount of 2100 PLN, just to reinstate my ticket. So, I end up paying 4950PLN. It looks that LOT is making sales by ripping people off! I queried that charge with LOT as it doesn't make sense to pay so much just for 10 min work reinstating my ticket, yet the plane was half empty. I have flown more than 700 times but never again will fly LOT. No customer service nor understanding especially during Covid-19 !!!
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Scoot

04 November 2020 Min
Save your money and sanity. Don't fly with them. Paid for two flights in Dec 2020 they've cancelled one with no notice and cannot be bothered to rebook or offer alternatives. Chatbots online and no email, call centre staff overpromise with no resolution. The shittiest experience means I won't be spending Christmas with my family. Beyond pathetic and an absolute joke.
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Eastar Jet

20 October 2020 Guest
I booked my tickets through Trip.com and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, Trip.com suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with Trip.com or EasterJet again.
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Oman Air

18 October 2020 Shahnaz
I had an extremely frustrating experience with Oman Air. On 4 Sep 2019, my daughter booked two online return tickets from Brisbane to Tehran and Tehran to Brisbane for my husband and I. Our flight to Tehran was on 24 December 2019 which was done with no issue. But our return flight was on 21 March 2020. Because of Coronavirus, I got an email from Oman air on 28 February 2020 that the flight was cancelled because of Coronavirus. As we had to return to Australia, and the flights from Tehran were to be restricted, we urgently purchased another flight and returned to Australia. I contacted Oman Air several times and was put on hold for more than two hours, with no answer at all. I sent an email to Oman Air and I got an automatic email on 28 of April 2020 that they received my refund request. And then on 7 of May 2020 I got another email that I should contact the site I have got the tickets. I contacted the site, but they declared that I should contact the airline. I emailed Oman Air again and on 8 of September I got another response that they could not refund. I know there is a crisis and I understand the situation well. But I suffered a lot of problems and extra expense to return home. It is neither fair nor reasonable to ignore my case. I request to be refunded of the flight which is cancelled by Oman Air or issued other flexible return tickets because international flights are not available from Australia currently. Oman Air has cancelled our flight and it is responsible for refunding or extending our tickets. But it does not accept its responsibly. I do not like to fly with such an irresponsible Airline that do not respect its customers right and I do not recommend it to anyone.
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Envoy Air

15 October 2020 Marcella Moody
Your Flight Attendance Yolanda Hawkins made my day, she was very professional and super friendly.
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Neos

11 October 2020 Guest
Because of the coronavirus, Neos canceled my flights that I ordered on July 2020. Neos offered me a refund, and I accept their offer and fill my bank details, they approved that they got the details. But, since then, for about 4 months, they did not send the money and did not answer any of my many emails. Using the chat in their sites they just tell me to email again.
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Jet2.com

08 October 2020 Robert & Diane Packman
Hi ,,,We just want to tell you what an Excellent Flight To Rhodes we had From East Midland Airport To Rhodes September 9th Flight Time 11.30am & Also An Excellent Return Flight From Rhodes To East Midland Airport on September 23rd at 18.30pm We cannot Thank the Lovely & Helpful Cabin crew ,,, And the Pilot & His Crew Enough ... We Always Fly With Jet2 .. You are Simply Amazing !!!!! Cant Wait to Fly with your amazing Airline Next Year ....Once again A Big Massive Thankyou To All Of You
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Ural Airlines

29 September 2020 Guest
My fly was cancel due to covid but they do not pay back. The phone does not work any more. Afther fulling the form it says it will pay in 2 months does not true. Also they do no send a confirmation afther fulling the form. Do not go with this airline.
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Azores Airlines

28 September 2020 Guest
Ive travelled a great deal. This airline is the worst airline I have ever been on. They resell your seats on a regular basis and all of the sudden the seat you paid for months earlier has been given away and you find yourself either in a terrible seat, separated from your partner or on a waiting list. I am dead serious. It matters not your age, I know of a near collapse of a senior because of the stress of putting them on standby after they had booked and reserved seats months earlier. The Sata staff were short of sadistic animals in their treatment. I believe they booked through Lawson and I suspect the sellers and airlines are in it together. I hope they all go bankrupt so other airlines can have a chance with human people as staff. There needs to be negative ratings because Sata Azores deserves a negative rating.
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EasyJet

24 September 2020 Mrs J Froggatt
On the 14/9/2020 we travelled wto corfu with easy jet,flight number EZY 1977. The cabin crew, Craig, Sian, Chris and Sarah were amazing, nothing was too much trouble for Them. We will definitely fly with Easy jet again, and the cabin crew mentioned are a credit to you.
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Asiana Airlines

31 August 2020 Michelle
Worst experience ever . . . Poor customer service, rude n still havent refund my ticket yet like they had promised not too mention my luggages got lost too.
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SunExpress

19 August 2020 Guest
Horrible service, rude staff. We were left at the airport in Antalya .they didnt let us fly back to berlin even it was against the law.
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Air Cairo

16 August 2020 Guest
HARD TO CONTACT THEM
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Lion Airlines

10 August 2020 Vijay Fernandes
I had a Return Air Ticket on Lion air Thai Lion Air flight SL 0219 scheduled to depart from Mumbai, India (BOM) to Bangkok Donmueang, Thailand (DMK) on 30 Apr 2020 this was cancel due to Covid, I have mailed them and they told me they will refund the full amount, each time I have reminded them on refund status, there was reply saying all the refund are in process and then after sending reminder they stop replying. this has put the Lion Air Image in very bad, I hope the CEO read the mail and act on this.
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Jetstar Asia

04 August 2020 Guest
Wow! what type of airline is this! Can't reach any of staff from Jetstar. Nobody pick up the phone, no email reply at all.
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Air Transat

16 July 2020 L Watson
Don't book with Air Transat unless you wish to experience immense frustration from their random and routine changing of your booked flights by several days.This is the second time Ive booked with them and have had dates changed by as much as 3 days! First time, pre Covid, I was granted a refund as the Eco flight I booked ( as a scheduled flight) was changed resulting in shortening my European vacation/planned trip by 3 days. Now this second time I have rec'd 2 emails in 3 weeks shortening my Domestic trip at first by one day and now by 2 more days..I can only access a credit..no full refund ( so I can go and book on a more reliable airline!)! I have 2 weeks til I travel and at the rate of an email every week or so shortening my trip I wont have a vacation at all! I understand Covid times but they did this precovid as well..a credit is no help with an airline that I now have zero confidence in. I have flown with them previously and experienced great service/food etc on the flight..but I can't tolerate,nor should a business continue to be able to function, when it is as unreliable to this significant degree.
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Ryanair

14 July 2020 Guest
RYANAIR !!! - Cheap - but NOT cheerful. Be very careful before confirming any bookings - because once you pay, these Irish fraudsters have got you by the short and curlies. It is all take and no give for any errors or changes. Unscrupulous, un-sympathetic, scheming and devious airline.
 
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Bahamasair

13 July 2020 An American Visitor
This is a pathetic excuse for a commercial business which masquerades as an international airlines. I live in Orlando and called the 800 reservations number this morning. Their time of opening is 08:30 but after 3 calls got some one at 08:40 AM only to be put on hold by the agent who then disconnected the call. Bought two reservations about three weeks ago to fly at 08:15 PM on July 03 and July 17. On July 03, we showed up to the airport only to be told there was no flight - we never received any communication. I am currently on hold once again waiting for someone to tell me whether there is flight on Friday 07/17 at 08:15 PM. Just got disconnected again by an agent. This is a joke - customer service is non-exist - the agents come across as if they would rather be somewhere else. The Bahamas is hurting for tourism dollars and this is the way they are treating folks from the Us. I plan to file a complaint with the FAA.
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Turkish Airlines

02 July 2020 Guest
Forget about customer service, all lines are busy or no answer. Iif you are lucky enough to get to a customer service agent you'll have a rude uncooperative one and totally forget to get a refund even if the flight is cancelled by them. Ignore the low prices, the problems will make you pay way more.
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Interjet

01 July 2020 Guest
My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. We showed up at the airport ready to go and they told us the flight was cancelled. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. Eventually we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy." I am very upset by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing.
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Royal Jordanian Airlines

18 June 2020 Gerard LAINE
Just THE WORST COMPANY ON EARTH !!! > they cancel your flight > they are unable to offer you a replacement flight, whereas they belong to "Oneworld" association, like other companies that still fly, > they are unable to tell you when they will fly again (or they give you 3 different dates on the same day!) > they (try) to refuse a refund, when they are forced to do so by law, > they "offer" you what they call a "free rebook", asking you to pay 73% extra, ...and most importantly, most of the time, they dont even respond to your messages (less than 15%), And when they do, they dont respond to anything! Why do I have to rate them 1/5, when they deserve a 3 ...below 0? Run away from this company!
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Air France

16 May 2020 Guest
One of the poorest companies i have ever used. continual refusal to process refunds as law states. People will remember wher pandemic is over
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Stobart Air

14 May 2020 Guest
Cabin crew are lazy and rude on the Isle of Man to Manchester route , poor English level
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Smart Wings

13 May 2020 Guest
smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, Im not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back
 
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Travel Service Airlines

13 May 2020 Guest
smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, Im not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back
 
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Trans States Airlines

07 May 2020 Guest
Great crew. On time. Nice flight
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Emirates

07 May 2020 Guest
We request refund of the full amount of $7000.00 for cancellation of two Business Class tickets due to travel ban by Government of India for other nationalities due to Covid 19. We were told that we will get refund within 15 working days because we filed the refund/cancellation on March 12, 2020. The staff is rude and told us it will take 6 months to get the money back. Do not travel through Emirates and I prefer to travel through Gulf airlines from USA.
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Iberia

07 May 2020 Speedbird Boac
We were scheduled to fly fr om LPA Las Palmas via Madrid to DUS Düsseldorf on Thurday 19 March 2020. These flights were cancelled about 24 hours beforehand then due to the Corona Virus Emergency by Email. We were offered IBERIA Flight Vouchers valid for 9 months as recompense per Email which we refused and demanded they repay us the money 277,85 through our payment Mastercard credit card by return Email to them. No reply! After this we followed up with 2 further Emails requesteing IBERIA to answer us and repay our money as is required by EU Law within 14 Days! Again no replies just stony silence! Back in German we wrote again to IBERIA by registered letter requesting the return of our many payed for flights we did not recieve and as per EU Law and again no reply from IBERIA. 3 weeks before our flight with RYANAIR Lauda Motion were cancelled becaus of the Virus Emergency and we recieved our mony back withour and apllication or hassle within 7 days! What does this tell us? Ignore IBERIA and use a relieble airline! We have put the matter now in the hands of our lawywer in Düsseldorf and made a formail complaint to MASTERCARD that IBERIA is withholding our money for fk lights they cancelled and did not operate for us! Our recommendation is when the Virus Emergency is ended do not fly or use IBERIA because their service to clients is terrible especially wh ere their flights are cancelled and financially they are running on thier rims!!
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Aerolineas Argentinas

30 April 2020 Marilyn K. Widd
My husband and I would like to express our extreme displeasure with your customer service! While on a vacation in Argentina, due to Covid 19 two booked flights were cancelled by your company. Although this virus is not your fault, the lack of a refund concerns us greatly! We are still stranded here in Argentina, basically homeless! We have been forced to live in a TERRIBLE, yet expensive hotel for almost 6 weeks! If we had received a refund in a timely manner we could have purchased a flight to leave. Not every vacationer is wealthy! We are NOT! Now are credit cards are maxed out! No one answers phones or emails. When a request for a refund has been submitted, no confirmation of even having been received! Please remember, after this is over, some companies will stand out as having cared, others not! So far we will not ever again consider ypur airline for our future travel plans!
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Eva Air

25 April 2020 Parnell
The company refuses to refund money in a timely manner and their customer service in the Beijing office is appalling. There is no reason a refund should take 2 months to process, when tickets were only purchased a week before being cancelled. Even during these stressful times in the world, there is no reason this is necessary. Amanda, the agent assisting us, shouted at us for insisting on a timely refund, and then ignored us for several minutes while we tried to ask for the manager. We were even told the refund has been processed and was suggested to reach the bank we made the payment with. When we called to verify, there was no record Eva Airways had processed the refund with them. Do better!!
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Fly Jordan

19 April 2020 Guest
Thnan u fly Jordan you have amazing service
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Volaris

15 April 2020 Leticia Jaime
Volaris is a group of thieves. Think before to use this company airline. Any agency that is associated with them operates the same way. The agencies that support this airline Volaris treat costumers without any consideration, respect and honesty. They are connected to defraud those who at any time use their services to travel. I have been dealing to get a reimbursement airflight ticket from Volaris for more than 4 months. they canceled the flight that was already planned and the only thing that I requested was the refund of the flight that was not made, but they refused and made up a series of lies just to stole my money. Right now I am still dealing with lawyers to get my money back.
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Thai AirAsia

03 April 2020 Guest
Horrible Airline. I understand Covid-19 screwed a lot of people but this Airline went into Scrooge mode. They made it almost impossible to get a refund and almost impossible to get credit (if that was a losing option for you). They continue to ask for a Big member ID number even if you aren't a member. They totally stole your money and then essentially waste many hours of your time as you attempt to deal with their stupid Ava chat. When you get past that you have to wait for another online chat to become available (if it's available at all). It's basically withholding your cancellation money and frustrating you to the point where you give up as it cost you days of your time. Absolute scum, I hope the Airline is fined by the countries they operate within. This was not a one off, ten of thousands (perhaps more) customers get shafted.
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Etihad Airways

02 April 2020 Guest
If I could give this airline and its customer service 0 stars I would. As a long time, international business traveller, my experience from airport check in to flight experience (in business class) ranks this airline near the bottom of my list, only a step above a Chinese airline I flew in the 1990's, when Chinese airlines held the worst crash, maintenance and service records. Airport reps are surly, robotic, and most unprofessional encountered (and THIS is the Business check in!). Flight attendants are only a half step above. At gate, there was no separate first/business line and we were all herded into a long line which didn't move for nearly 20 min.'s as there was some back up plane-side. After encountering the same robotic, surly service on board, I asked not to be disturbed and slept most of the 15 hours....
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Flydubai

30 March 2020 Guest
I have booked online for Fly Dubai, Due to sickness, I was not able to travel, I called the customer service team to cancel, however, he has told me that don't to cancel through him, and send an email to letstalk@flydubai.com with my doctors note two days before my flights, and I do not do anything, the airline will make an exception and refund you the money to the Credit Card, After so many failed attempt, a few days ago and I had asked them to modify my booking, they have unilaterally cancelled my flight and have sent me half the value of my ticket in a voucher. I am sending email and follow up, since I am writing this embezzlement no body is responding me. This is more like an of clients funds by an Fly Dubai. This Airline is the most corrupt and irresponsible. Please think twice when you want to fly with Fly Dubai.
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Pakistan International Airlines

26 March 2020 Guest
I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this. When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK. When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me. I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.
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Flair Airlines

19 March 2020 Guest
I booked a flight for spring break to go to BC, im a cancer suvivor with a compromised immune system who cant travel due to the covid 19 viris and Flare did not refund me my money only offer me a gift voucher with a date to use before sometime in June, i dont even remember the date in June, for bad this is i could book my flight if i did not pay upfront and now they wont give me my refund back, how sad.
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Aurigny Air Services

19 March 2020 BobGuest
Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled non refundable . Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!
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Wizz Air

19 March 2020 Guest
do not lift the customer line and cannot write email
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Malaysia Airlines

19 March 2020 GuestJayasegaram
Very bad and unfriendly app No update on current situation re lockdown Asked a simple question Can permanent residence of the UK travel back if they are a Malaysian passport holder No answer No update from airlines and unable to contact anybody I can understand why they are losing money now when the on ground care is so bad and show no consideration for customer well being My flight to London is on the 29/3/2020. What do I need to do ? Please reply so I may make arrangements
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Allegiant Air

19 March 2020 Jane
Rating - 0 (Don't even what to give it a 1 rating. I have been trying to contact Allegiant to cancel my ticket for 5 days. Have used email multiply time, tried phone for what seem like forever...no connection or busy signal. Have sent text messages...nothing. My flight is to take off tomorrow...I was told that it won't help to go to the airport. My flying companion has gotten her voucher...why can't?! I understand the volume of calls and the situation...but put something out that will rest my nerves that I will be getting a voucher for my ticket!
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