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 ⇒ Airline reviews & Traveller opinions

Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions


15 July 2018 eileen howard
subject complaint claim form does not allow enough space to explain.escalate this e mail to customer service. I was so greatly disappointed with my business class experience on avianca. I am 86 years old & flying business class was one of the things on my bucket i decided on my last trip to visit my family that i would pay the extra money,which was a big sacrifice for me,to finally fly business class.I was given a menu with three choices of meals and then told that the only choice was meatballs!Ironically,flying back on economy class,I had two meal choices. furthermore, to add to my sad experience I had 4 bags of coffee confiscated
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13 July 2018 karin LongGuest28
Hi, I would just like to write this email to say a huge Thank you to the crew and Pilot on board the Flight from Rome to Luton EZY2212, After about an hour into the flight i was taken ill, and i cannot thank the Crew for their quick response,attentiveness and their Kindness. People are quick to complain and write negative reviews very quickly, but we dont see reviews often enough of people praising the Crew for their outstanding work that they do day in day out to make sure we arrive to our destinations on time and safely. i would like -to name the crew that attended to me last night, they were Durrant George, Alice De Montis, Pedro Malheiro Campos and Sabrina Szczepanew, Please can some make sure that these 4 lovely crew are told that i wrote this letter in and i truly am grateful to them all and to the Captain, Thankyou so much Easyjet, Karin long
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Blue Air

10 July 2018 Phil
DO NOT USE BLUE AIR. Same experience as previous review. Delayed over 7 hours and still not compensated. Ignore my emails and have locked me on Twitter. Will never use them again.
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Privilege Style

09 July 2018 Carmine Minnella
The fight from Newark to Rome and back was fantastic the crew was great friendly and very professional.
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TAP Portugal

05 July 2018 Enza
I should have read the reviews before booking with TAP. They don't pick up the phone on the customer care number and IF you are lucky and they do, they will put you on a long hold or consistent phone transfers. Booked a flight for my Mom who is 85 years old and per Doctor's order she cannot fly, at least at this moment. FINALLY spoke to a "customer service representative" and again transferred to NO ONE. Their website is useless put in the booking number and system gives you an error code . DON'T FLY WITH TAP.
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Flair Airlines

05 July 2018 Guest
Worst experience with an airline. I was charged in error by flair air for a ticket I did not purchase for a flight I did not take! The charge for this imaginary flight happened in January 2018. I have contacted them many times by phone and e-mail and am still waiting for a refund. It is now June 2018. I have turned this matter over to my credit card fraud department for resolution. Do not book on this airline!
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Mahan Air

30 June 2018 Guest
Will never fly with this airline. They were very misleading with the cancelation policy or changing of flight. Agents will try to blame the passengers and will not accept responsibility. Contacting them via email or phone is a nightmare. Do yourself a favor and fly another airline.
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Sunwing Airlines

29 June 2018 jiji
My sister and I booked a 4 day package from Montreal to Cancun which includes flight/all inclusive hotel with transport from and to the hotel. Due to an emergency, I had to fly a day later. I called Sunwing to ask if I can move my date by one day, they said no which I accepted; after all, it was unexpected. I bought a separate flight to cancun the day after. I asked if I could get a ride from the airport to the hotel the next day, again, I was told no which I thought was unreasonable. The shuttle goes to the airport every day anyway, they could have let me get the transportation since I didn't use it the day before. So I ended up paying $47 for a taxi to the hotel. The next day I went to the sunwing representative at the resort to confirm my shuttle back to the airport on my date of departure. Freddy reassured me that they had my booking and that I was good to go. The day of the check out, to my surprise, the shuttle had my sister's name but not mine!!! He refused to take me to the airport even though I had confirmed it, I PAID for it, he didn't want to hear anything. After I made a huge scene and made it clear that I had to get on the shuttle or I'd miss my flight, the driver let me on but only after he took down all of my details because ''he would get in trouble'' To say I'm disappointed is an understatement. This was a very expensive holiday, I should have bought the flights and hotel on my own instead of going through Sunwing. My flight to Cancun with Interjet was 10 times better than my return flight with Sunwing (and cheaper might I add). When I called sunwing about the change in my outbound flight, they said they could book me a flight for $385 when I checked online, I booked interjet for $250, you must be taking the piss! I will NEVER EVER book a holiday with Sunwing ever again!! you guys don't know what customer service is!
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VietJet Air

25 June 2018 Kerry
Don't bother. Fights are cancelled or delayed hours so you miss connecting flights. No care, no responsibility. No compensation. No one that speaks English. Leave it for the locals.
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Air Arabia

24 June 2018 Guest
To Whom it may concern, My name is Stenio Venh de Sousa Soares born on 07/03/1980 with the passport M959710 and Iím writing this letter in order to inform you of an unfair treatment Iíve been exposed to with airarabia. On the 23rd of June 2018, I had a flight fr om Gatwick-London to Tangier-Morocco at 21:00 with the reservation number 56671996 at a cost of 214.30 GBP, Iíve arrived 19:45 at Gatwick airport, One hour and 15 minutes before the flight, when I was going to get in the checking luggage area, someone of the staff told me I couldnít get in with the printing reservation, and that I had to go and find the airarabia branch to ask for the boarding pass, when I finally found it, there was no one to assist me, Iíve asked the balcony of informationís wh ere could I get some assistance, they gave me a phone number (09067110004) that wasnít working, only after I found a place to charge my mobile, I could access the internet and try to find airarabias number on the internet(09067110009), once Iíve done it, tried to explain the situation to the customer service office for more than 20 minutes at 50p a minute ( minimum 25£ Iíve spent. They didnít understood that I was on time, and that in my perspective I deserve to be reimbursed of the value of the flight, I couldnít make my point across because of the expensive rates airarabia has in a phone service that should be for free, your clients are the most important part of any business, threat them right and they will come back and advertise your company with good feedback for free, I believe no one would be satisfied with the quality of these procedures, why donít you aim for better quality service? This company should represent Morocco! The reason for not wanting to help me, was that the call was made 20/30 minutes before the flight, so the customer service representative kept saying I arrived late, which I didnít, I ask you for your comprehension and consideration, Iím a regular flight user, this has never happened to me, sometimes I arrive 45 minutes before the flight and Iíve always managed to catch the flight, thereís always someone on the balcony willing to print the boarding pass, and if Iím really late, the airport staff will eventually ask the plane for a couple more minutes or grant me a quicker passage through the luggage check. I want to remind you that we should act on the principles of good faith, and I canít see that with the assistance I was given; - The main reason for not catching the flight was not having the boarding pass; - Airarabia branch was closed making it impossible to print the boarding pass; - No customer service phone number was available; - Customer service representative kept saying I was late which I wasnít; - Paid 25.00 GBP for the calls in less than half an hour call (while you are waiting for someone to answer, you are already paying) -Had to pay for transports to exit from the airport at 15.00 GBP; - Cancelled reservations at hotel; - Missed a priceless gathering of professional colleagues and friends; - Unable to use my vacation days getting to know such a cultured country!! (priceless) Please reply with what can you do to assist me, still want to visit Morocco, or reimbursement of the 214.20£, I really believe and hope you will understand the whole situation, and how unfair it is if Iím not the one to blame. Kind regards and hope to hear from you soon, Stenio Venh de Sousa Soares 24/06/2018
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Norwegian Air Shuttle

22 June 2018 Guest
We booked a direct flight from Newark Airport to Rome 6 months ago on Norwegian Airlines through Celebrity Choice Air (the travel agent of Celebrity Cruises). Now, a week before the flight they changed our flight to one departing from another state, with a 6 1/2 hour layover in another country. And no compensation! And if we change the flight ourselves to another airline, it will now cost $550 more for a direct flight per person! And even worse, we have to give up the direct flight we (so far) still have on Norwegian with that change because it is no longer a roundtrip on Norwegian Air! This is crazy! And there is no recourse! Unbelievable! NEVER BOOK A FLIGHT ON NORWEGIAN! IT ISN'T THE FLIGHT YOU WILL END UP ON!!! And, we have seen on that this flight has continued to run daily, despite the info Norwegian Air has provided that they no longer run this flight and won't resume it again until September. This would indicate they just bumped us from a flight which still exists, and are lying to us and Choice Air about it, saying these flights no longer run. This has got to be illegal! It is certainly unethical and beyond the worst treatment a customer could receive by an airline!!
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Vueling Airlines

22 June 2018 Guest
We booked a direct flight from Newark Airport to Rome 6 months ago on Norwegian Airlines through Celebrity Choice Air (the travel agent of Celebrity Cruises). Now, a week before the flight they changed our flight to one departing from another state, with a 6 1/2 hour layover in another country. And no compensation! And if we change the flight ourselves to another airline, it will now cost $550 more for a direct flight per person! And even worse, we have to give up the direct flight we (so far) still have on Norwegian with that change because it is no longer a roundtrip on Norwegian Air! This is crazy! And there is no recourse! Unbelievable! NEVER BOOK A FLIGHT ON NORWEGIAN! IT ISN'T THE FLIGHT YOU WILL END UP ON!!! And, we have seen on that this flight has continued to run daily, despite the info Norwegian Air has provided that they no longer run this flight and won't resume it again until September. This would indicate they just bumped us from a flight which still exists, and are lying to us and Choice Air about it, saying these flights no longer run. This has got to be illegal! It is certainly unethical and beyond the worst treatment a customer could receive by an airline!!
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Silver Airways

15 June 2018 Guest
The name ďsilver airlinesĒ is appropriate, because by the time your plane arrives your hair will have turn silver 😉
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Air Niugini

10 June 2018 Derol Kora
I am one of the student of Mapex training institution currently taking the course of Domestic fares and ticketing.Well from what I've learnt ,Air Niugini is a world standard organization that provides the best and quality services both locally and internationally through bigger and better fleets that is faster,e efficient and has alot of payload and more comfortable that attracts foreigners and citizens in Papua New Guineans as well..
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08 June 2018 Guest
Their reservation site, general website, customer service and everyone involved are the worst! The website gives different information than what is provided by email or by their customer service. Nothing is consistent. The website never works properly. I've flown on them twice now and I would rather pay more for better service on other airlines.
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07 June 2018 mrs j metcalfe
flew to paphos with jet 2 6th may from manchester 8.30 take off.the pilot was brilliant informing us of what flight adjustments he would be a very nervous flyer this made my flight alot calmer thank you.
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Lion Airlines

06 June 2018 Dana Johnson
Lion Air is horrible. They lost (stole) my luggage. How is it possible that luggage can be lost between two flights of a total of 1.25 hours? Went from Labuan bajo to Denpasar then to Lombok. They do this route every single day and you would think they have it down to a science. Not a chance. The level of customer service is so substandard it should be illegal. I sat in their office in the Airport in Lombok and they didn't even make a phone call or send out an email to find out what's happening. In fact they asked me to write down my name, phone number and email address on a piece of cardboard. So unprofessional its pathetic. It's simple, my bag was stolen, not lost. They have a reputation for doing this and everyone needs to be aware. The sooner they are out of business the better. There are better Airlines. Don't gamble with these scammers.
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Brussels Airlines

01 June 2018 Guest
My daughter recently flew with Brussels Airlines. Arrived in Manchester. Her case was lodged sideways on the luggage belt just behind the flap, throwing many cases onto the floor when they hit it. She said many people were scrambling trying to find someone to turn off the belt. It would have obviously been on camera!!! As itís a four-wheeled case, it still wheeled, so she had no idea, until she got out of the area, that the wheel was off. She couldnít get back in. She asked. As well, she had a train to catch, so she didnít have hours and hours to spend trying to argue her way back sheíd been awake for in excess of 24 hours, at that point. She sent Brussels Airlines the photos and claim the same day, as soon as she got in, with all information, including ticket info, flight details, date, time, belt number. Their baggage handlers caused this, as they obviously know. Their response, after nearly a month and a half, was Ďprima facie proofí, basically, sorry, not sorry...we wash our hands of you, but we hope youíll still fly with us. Seriously?! What an absolute disgrace, and complete lack of customer care. Why would anyone go to this trouble to replace a rather inexpensive case (although it was only 2 days old)?! I can do Latin too, Brussels Airlines, so how about this quote, Ďcaveat emptorí, buyer beware.
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Blue Panorama Airlines

31 May 2018 Brandon Conrad
To be fair and objective, the service and communication of this airline is on par with its low prices. They do not respond to emails. If called, they direct the individual to write an email. Every person that I talked with placed the blame on anyone but the airline or their self. The in-flight service is unprofessional and as if the flight attendants had been taken from the streets without any customer service training. Crisis management is not in their vocabulary. Heaven forbid that something go seriously wrong while in the air; passengers would have more luck directing those on board to safety. As mentioned below, they created a website that preys on mistakes so that they are able to extort additional costs from the passengers. When I spoke to a member of the staff they handed my a rectangular piece of paper with contact information, as if they were prepared for complaints! Honestly, there is nothing redeeming about this airline!
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Oman Air

29 May 2018 Karooth Salih
I had the worst experience of my life while traveling in Oman Air business class on 3rd May from Dubai (DXB) to Kozhikode (CCJ). On arrival at the airport, when I approached the business class counter, the airport counter staff was courteous and informed me that although the standard allowance in business class is 50 kgs, as per the system the allowance indicated in 30 Kgs. However, the counter staff requested to wait till he could reconfirm with the airline staff who came and informed that it is only 30 kgs. Although I tried to communicative with the airline staff at airport, he was rude and even reluctant to cross check nor ready to oblige with my request to verify. I even informed him that I had even reconfirmed with the Dubai Oman air office (since the baggage allowance was not indicated in the ticket) who had confirmed that the weight allowance in business class is 50Kgs with 2 pieces of baggage. I even requested him to direct to any other oman air staff for which he said he is the one in charge and advised me to pay excess baggage if I wish to carry the 20 Kgs of baggage which I refused. Hence, I had to go through the hardship of returning the baggage brought all the way to the airport. Although I have been traveling with different airlines in the past 30 years, this is the first time I am experiencing such a unpleasant situation after reaching the airport while flying in Oman air after a span of 10 years.
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Virgin Australia

27 May 2018 Valery Rotko
Hi, It's very poor & not responsible company. More than 4 months we have no any compensation for lost bag with private articles. The Claim Form was filled & sent but VA is paid nothing & is fully ignored of international rules for lost baggage. Attention for everybody !!! Do not fly by Virgin Airline because VA has no any responsible for our customers. The aircraft was bad cleaned & was very worn, also
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24 May 2018 Guest
I have been flying with Emirates all my life and personally they are the best airline in the world. All the flight attendants were so courteous and were always polite to me. The food was outstanding and I would eat it on any of their flights. The in flight entertainment was on par with ice being probably one of the best in flight entertainment system in the world. The new A380 is so amazing. I had the smoothest flight to LA and I had no complaints. All the staff were so generous and were always checking up on me to ask me if I was ok or if they could get anything for me. I have never had a single complaint about Emirates. They are always on time with no delays and Dubai International Airport Terminal 3 is the best airport I have ever been through. Emirates keep up the good work.
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Air Antilles Express

24 May 2018 D
Cancelled flight from Dominica to Point-a-Pitre at the last minute. Contacted numerous times via email as directed. Can't get reimbursed for connecting flight change fees. Awful service. Dishonest practices.
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Southwest Airlines

23 May 2018 Gus P.
Flew Southwest last weekend to San Juan, PR. Flight was delayed out of Tampa for over 2 hours (no fault of the airline), however, they awarded each passenger a voucher for another flight for the inconvenience. Now that is what I call outstanding public relations. P.S. The round trip flights were both comfortable and smooth, not to mentions the flight crews were at the top of their game.
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British Airways

21 May 2018 Yun Appy
I am disappointed with my British Airways flight booking. British Airways Customers are penalized when they want to amend their on line check in. The British Airways website does allow you to change a seat but not add 1 baggage to the hold. It becomes very costly to take checked baggage for a British Airways customer. The customer is charged 130GBP at the airport to take baggage. Nearly the cost of flight and airport charges :( This is a nuts situation. Definitely a hidden cost of flying British Airways.
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Copa Airlines

20 May 2018 Guest
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17 May 2018 Guest
Great service low fares can't complain for domestic flights I always choose flybe
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Royal Brunei Airlines

12 May 2018 AMIN
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HK Express

11 May 2018 chong Lai Shan
I booked tickets to Chiang Mai for vacation, double check all documents prior to my departure found out that the return date was wrong called to change and paid the price difference. And explain that I wanted the return date to be the same as my husband and my son who will join later all booking paid under my name credit card. 10 minutes later I received email and to my amaze they mixed up my schedule to my friends so now my friend has to stay with my husband. I immdeiately called the hotline to notify and they said will takes 3 days to investigation, that means I be in Chiang mai waiting for long distance call dealing with this ordeal. They said this is the fair to their agent. Than I told them what about fairness to me? Will they compensate my stress and loss of pleasure over this.
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Servant Air

08 May 2018 Robert
Servant has the best prices and best service in Kodiak.
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Aerolineas Argentinas

29 April 2018 David
Without a doubt the worst airoine in the world. The contempt for their customers is amazing. Never ever ever ever fly on them.
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29 April 2018 Erna Martiana
Been 4 days I'm not able to book ticket neither from Apps or website, already clean history of the chrome also uninstall apps. There's mentioned about error at server. Please fix the problem of the booking online. Thank you.
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28 April 2018 Muhammad Aliyan
It's an fantastic airline because of their friendly and helpful crew.
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Thomas Cook Airlines

26 April 2018 Guest
Once again flights from Glasgow to Lanzarote time changed by an hour was late enough originally now not back till 2.25am if it is on time ďhighly unlikelyĒ going by past experience. Will not use them again. No explanation as usual out with their control. At least 4th year with problems. Only positive is cabin crew they are saving grace.
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Miami Air International

22 April 2018 Lisa R
This has to be the worst airline ever. We had to wait for late passengers in a hot plane. Seats were so tight , I believe they stuck extra rows in themselves. The planes were old still with ashtrays and ashes in them. The people in front put there seat back and mine and my husbands knees were hitting the back seat. I could not recline my seat because it was broken. Flight attendants didnít care at all , I asked for pillow and he said we have nothing complimentary. Earphones 2.00 and the sound didnít work . I will never go on vacation express again I would rather pay an extra few bucks and go on a real plane. No rating itís below 0.
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Kuwait Airways

12 April 2018 Guest
They cancelled my flight without informing me by email. How am i supposed to know??? And for sure, customer care center do not answer calls.
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Small Planet Airlines

07 April 2018 William Jones
Flight out from Manchester to Cyprus delayed 9 hours - flight back delayed 13 hours and they refused compensation- absolutely disgusting
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LAW - Latin American Wings

28 March 2018 Guest
Horrible. I had a flight iwht them that twas delayed 3 hours and caused us to miss a connector. We were not reimbursed for 1) our second flight, 2) the the hotel we had to get in Lima, Peru and 3) the new flight we had to buy the next day. I have sent several emails to the customer service of LAW, but no one has responded. It has been 3 months. DO NOT FLY THIS AIRLINE.
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LATAM Airlines

27 March 2018 Raynel
Online seat selection is virtually no seat selection. Only a few rows of economy seats shown with very limited available seat. Not worth the time looking at it. I made several calls to the customer phone number but their English is so poor I could not understand what they were saying, so I gave up trying to book a seat+
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Nile Air

19 March 2018 Christophe
We have bought on January 1st a round-trip ticket from Cairo to Port Sudan starting on May 28 2018. We have heard by other passengers that flight 181 from Cairo to Port Sudan on May 28 has been cancelled, but we have not been informed by Nile Air ! On the web site, a same plane is operating on May 25 May, thus 3 days before ! We sent recently three e-mails to about the status of the flight and about the status of our tickets. At this time, we have no answer ! By the way of the 'Feedback Form", we obtain "feedback error" ! It seems that Nile Air does not follow the IATAís rules ď Airlines should employ their best efforts to keep passengers regularly informed in the event of a service disruption Ē
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18 March 2018 Guest
I have tried al day to pay for a flight to Mallorca, using Ipad, then tablet, then Firefox, then Chrome, and then Chrome with new window (ctr+Sht+N) as recommended by several visits to the real-time help. The problem was always the same -the payment methods section had nothing on it, and pressing pay had no effort. The customer service suggested using the ireland site, but no luck. I eventually acheived sucess by downloading the app on my phone, and that worked very well, and very user-friendly. So seems to be the only way of booking flights at the moment, apart from higer costs at customer services
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18 March 2018 Amjid khan wazir
Delayed by 14hours on 27.12.2017, spending whole night and day at the airport was miserable and staff was neither arranging a refund or a stay somewhere in hotel nor was in a mod to tell us about the delay.
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16 March 2018 Chanchal
Hi Viewers I am very very very disappointed with scoot airlines Customer service. My original reservation was booked for 5pax including 1child.. From 31st Mar to 6th April (JAI - singpre /roundtrip).. All of a sudden they decided that they won't be operating from jaipur hence they gave me the option to go for refund which will be credited in 30to 60days and I had no option to book with other aircraft as money was to be credited in 30to 60days hence I asked what change option they can give.. They said we can accommodate flight from chennai to sing I asked if could accommodate me from amritsar to sin.. as it is still nearest to jaipur compare to chennai in order to avail other unnecessary source of transportation to board our flight.. and to save our time as it is going to be a family trip.. They said we can but fare diff is high from amritsar compare to chennai.. My question was to them why am I supposed to pay fare diff.. As per IATA(the regulator of airlines) if it's a schedule change or cancellation of aircraft from the original destination by the airlines.. Airline is supposed to accommodate with alternate option.. without customer paying any fare diff.. They refused to do it for free.. But as my hotel booking and cruise booking from Singapore to Malaysia was also in place already hence I had no option and unwillingly paid the fare diff and got confirmation from them from chennai..It wasn't enough yet.. On the Top of it again after few days I was informed by travel agency that your chennai flight is not confirmed too.. I straight away approached by calling their paid no. as they do not have toll free no. From india.. 8rs per min call.. And then they said it seems there is no reservation reflecting.. I was again shattered as my family trip is going on Toss and getting unnecessary mental stress..then they said it seems to be a tech glitch and we'll arrange call back within 48hrs from the concerned team.. I have yet not received call back yet from them as per the time was agreed for call back from airline.. Ideally airline should compensate me all the hassle they have given me.. Money for other source of transportation.i would be availing.. Fare diff refund.. Waste of time due to which I have to take extra days of leave from my office, and most importantly mental stress to me and my family which includes my parents who are old and my wife and kid whose age is 2yrs 6months I don't want to give even a single star to this airline.. As they don't even follow their regulator's guidelines. But unfortunately do not have the option to uncheck even a single shiny Star. I am thoroughly disappointed. Hope IATA team sees this review and do the needful. P46WTV confirmation no. from al but not reflecting the reservation at their end yet.
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15 March 2018 Guest
Cobalt are by far the worst airline I have ever used. They debited my debit card for 18 seats when there were only two of us flying!!! They promised me a refund within 4 weeks and 8 weeks later I still have no refund because they are having issues with the technology. Awful customer service, an awful airline, do not book with them unless you want to be ripped off and lied to.
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Thai AirAsia

11 March 2018 Guest
Website problems, no customer service on website, not a good airline value
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Cebu Pacific Air

08 March 2018 Guest
Cebu pacific online booking is becoming harder and harder to use. Lots of errors and hanging. Is this because they would prefer you to book with the call center which they would charge you service fees? They would announce promos but the system would not work during promo period, so you cannot really avail of the promos. Strategy to have less promo booked? Calling PAL, try to match the prices of Cebu Pacific and most of my friends in the business circle would like to shift to PAL.
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Trans Maldivian Airways

06 March 2018 Guest
The most fun flights I've ever had; the chance to watch the pilots in action is quite an experience; the crew are very friendly, the scheduled flights were on time unless the weather closed in, which indicated to me that they are not risk takers! Thanks TMA, flying with you was a pleasure!
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GOL Transportes Aereos

05 March 2018 Nick_W
Very poor service at check-in at Santiago de Chile: it took 45 mins to reach the front. Flight to Sao Paolo arrived 35 mins late so missed my connecting flight to AMS along with 10 others. GOL agent was slow in making arrangements - had to spend the night in Sao Paolo. GOL agents incompetent and did not rebook us on other flights so to ensure we left the following day we had to ring KLM agents in Europe. The website has broken links. The Gal virtual assistant / FAQ has old or misleading information. Recommend to boycott this airline.
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WOW air

27 February 2018 Guest
i would do everything possible never to take this airline. The cheap flight is the classic bait and switch. The upcharges for seats and luggage are much higher than industry standard. The in flight service is deplorable, they charge you for water! They are notoriously bad at losing luggage recently lost three pieces of my luggage. They continue to lie to me about the status of the luggage. Just awful. H
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