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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

GOL Transportes Aereos

01 October 2022 Guillermo
the worst airline I traveled. shares flights with american airlines, business class codes do not match between airlines, poor service, 2 hours standing expecting 20 people in San Pablo waiting for a Gol employee, trip 25 days ago I still claim my frequent flyer miles. They do not credit them, they say they do not know if I flew, incredible, very bad, do not use
Add your comment about this airline (11)

Etihad Airways

30 September 2022 Guest
Terrible customer service! Do not fly with them! I'm not big on leaving reviews or complaints but this time I will. My 8year old son and I missed our flight connection due to one of their flight attendants getting insured on board. I tried to ring the hotline from the airport for hours (it being after 8pm there was no staff left at Syney airport). 10.30pm I still wasn't able to get a hold of them so I decided with the airport closing over night and my son being exhausted to book a hotel and try sort it out from there. We got comprehensive travel insurance but they only pay for the incident if I can provide a confirmation of travel delay from the provider. I rang them, I sent Emails, I even chased them up at the airport on our next international flight. It's been over a month now. So very disappointing. It was their fault but all I get is excuses over excuses. And we're not even asking them to pay. Do NOT book with them, there's plenty of good airlines out there, Etihad is not one of them. Will post this on all platforms I can find.
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Air Arabia

30 September 2022 Michael Emad Helmy Khalifa
The worst airline and worst pilots and cabin crew Reservation Number 604027350 Flight Number G9608 30th of Sep. 22 You don't have any rights to stop a lady with infant and reject them to fly for any kind of silly reason unless it's reasonable one The team at counter insist to take one bag as per the luggage allowance and for her hand bag, they advised my wife to take it with her on board, which she did (After opening both luggage to make it balance) which is case a hassle when you have an infant!!! While entering the flight the cabin crew informed her that there is no space to take the hand bag on board and they insisted to take it, due to some fragile items my wife refused, so the cabin crew refused to let her go into the flight and they reported to the pilot, so the pilot decided to not let my wife to fly My wife got nervous breakdown due to the stress and my baby crying non stop !!! This pilot destroyed the surprise which I prepared to my wife in Egypt, as her birthday on 1st of Oct. WE"LL NEVER FLY WITH THIS AIRLINE AT ALL
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AlbaStar

28 September 2022 Peter
What a disgrace! Disabled passenger must crawl on the floor to go to toilet. Fucking morons !
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Frontier Airlines

28 September 2022 Guest
Im done with Frontier forever! My flight was 2 hours delayed because they accidentally put gas in the plane twice and overfilled it. Ive flown at least 200 times (many times with a frontier, and I have never heard of such a preventable issue in my life) If I could give negative stars, I would. I woke up at 4am to board at 7am to wait for 2 hours (sitting in a tin can, squished against other passengers [and Im tiny, so I cant even imagine the frustration of others] because the plane is crap) without any compensation or reassurance. I used to count on you, but will NEVER fly with you again - I would literally pay double to have a good experience and on time flight instead of the crap show I experienced.
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LATAM Airlines

26 September 2022 Guest
Bought seats in advance to guarantee a good place a the company messed up after payment and never allocate the seats under my reservation I Logged 3 Cases with Latam regarding my paid seats and nobody replied back to me to resolve this. All the seats were paid then I rang the support today and they said it doesn't show there. what a mess of a company First case logged 16/09 no response till now Case 1 - 43 49 89 24 created 16/09/22 Case 2 - 43 91 99 87 created 22/09/22 case 3 - 44 03 39 81 created 26/09/22 lack of respect fro a customer. I will never buy a ticket with them.. be aware
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Flydubai

26 September 2022 Guest
By writing this, I just want to let other customer beware of this airline hidden policy! I did book with family recently on this airline, but unfortunately shortly after that at planned destination the situation became unsafe to go, so we decided to cancel, our booking was the highest flexible rate, indicated while booking full refund and no cancellation charge fees. but to our surprise, instead of refund which is understood as "money back" we received electronic vouchers with validity of 12 months!!! to me and I'm sure to many others this does not mean a refund, this means our money has been taken. many things can change for our plans in the next 12 months so in order for us to have a chance to utilize our own money we have to travel to any of the limited destinations of this airline, all I can say, our experience with is airline is very bad customer service, bad way of communication, above all this we feel disappointed and unethically treated and our money was taken without our consent. also they don't show any empathy or understanding, they keep saying in their emails to us. "we Understand your point" they use the word "understand" very lightly without showing any understating, unfortunately! .
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AirAsia

25 September 2022 Guest
If I could rate their Davao baggage team on duty on Sept 25 a negative star, I would. They are rude and incompetent. Poor service. Mind you, we didnt pay a promo yet the service is trash. The guards at the baggage counter gave priority to friends on the lane.
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Thai AirAsia

24 September 2022 Jacob Getachew
Awful airlines that will not listen to what you're saying they'll nod and say whatever you want to hear. You could have a health concern and they'll just nod and smile.
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Air Transat

24 September 2022 Guest
WORST CUSTOMER SERVICE AND WORST MANAGER. DO NOT FLY WITH THEM! My mother sprained her back the morning of her flight and she couldn't walk and simply lying in bed was painful. I called Air Transat to find a way to accommodate her by either paying for an upgrade so she could have a fully reclining seat or by changing the date of her flight in order for her to fully recover before having to fly home. Both were denied even after trying to negotiate directly with the manager in charge at the call center. I understand how companies need to have certain rules to help guide their staff when making a decision but I believe managers should be able to bend the rules (especially when what the customer is asking cost them absolutely nothing) to accommodate customers in certain situations that are out of the ordinary and require not much on their part. In this case, I was opened to any help they could offer, I would have hoped for a little more sympathie and flexibility. The manager agent on the line was rude and extremely unhelpful after making me wait for almost 2h on the line. At first she didn't even want to come on the line, she simply told the representative, to whom I had asked for a transfer to a manager, that she couldn't do anything. What kind of service is that? If you are the manager shouldn't you be professional and at least take the time to pick up the phone when someone has waited on the line for almost 2 hours? She finally took the phone to tell the exact same thing the agent had told me prior to my transfer. I explained to her that I was hoping that she could offer more flexibility as to my situation. My mother flies 2 to 3 times a year with Air Transat, I myself being an business owner, I asked her if she didn't think loosing a customer because she didn't want to budge slightly on rules that in this case didn't change anything to their daily operations was worth it? She said that rules were rules. Air Transat, I really hope that you learn to train your staff better next time because you have just lost 2 customers and I will make sure to post videos of my mother travelling with her stiff back on social media in order for people to see what type of customer service you guys offer. What a shame!
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Wizz Air

23 September 2022 Guest
Wizzair stilling money. No informing customers about funds are due to expiring. Than withdraw money without warning.
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VivaAerobus

23 September 2022 Martha
DO... NOT... FLY... WITH... THIS... AIRLINE!!! It is the worst airline to resolve an issue with it. I bought tickets for 3 sisters-in law to fly from Mexico City to Los Angeles. They didn't allow them to bring any type of food that other AIRLINES don't have a problem and it was because of their own policy. First, they told them that the luggage was too HEAVY, I pay for extra weight...so who care how heavy the luggage was if it was still under the allowed weight of 71 lbs. So they had to leave the one piece of luggage with all the goodies that they were bringing to the family. On the return to Mexico, 1 piece of luggage was placed in the wrong plane. They were told that they will take care of that by sending it via paqueteria. The next day, a phone call was received from the aeroport that their luggage was in and that they needed to pick it up there. CAN"T BELIEVE THIS!! they leave in the state of Guerrero and now they need to travel back to get it... CUSTOMER SERVICE SUCKS!!! they don't give any type of credit or voucher even they made the mistake. PLease tell family/friends NOT to ever FLY with this aeroline....don't loose your money or time .I will rate the below 0 if possible...
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Blue Bird Airways

22 September 2022 Guest
Probably one of the worst airlines I've ever used. They make a big fuss and charge a huge sum if you're over 5kg on your carry-on bag, then they delay the flight for over 2 hours. F**ck this. Absurd. Don't use it.
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Aerolineas Argentinas

22 September 2022 Marilisa
This is the worst airlines to contact. I am a travel agent and no matter if I dial directly not connected. US numbers you wait and then it disconnects. Horrible customer satisfaction
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Turkish Airlines

22 September 2022 Erin
Terrible excuse of an airline. Neither on the way there or back could we check in online. It gave some terrible message about the flight being full so we immediately phoned Turkish Airlines. After being hung up on twice they advised it was because we booked through a third party and it would be resolved at the airport. On the way there it was sorted but on the way back we got put on standby. The counter staff kept saying we would get seats at the gate but couldn't give any further information either due to a lack of English, knowledge or both. At the gate we were informed the flight was overbooked so 4 of us were involuntarily denied boarding. They did not ask for any volunteers. We were given a voucher for food which got a slice of pizza. We were then abandoned to try and find people to help with getting our luggage back and a hotel for the night before our new flight the next day. After much searching we found the baggage office where the woman shouted at us because it is a lot of work to get our suitcases back. We waited an hour then had to find the office to sort the hotel. About 40 minutes later we got a shuttle to the world's worst hotel. It was dirty, in the middle of nowhere and provided inedible food. We were able to successfully get a flight home the next day but staff told us we had to get our 400 euros compensation at the UK airport. However once we arrived there were no Turkish Airlines staff or desk so that didn't happen. So still awaiting my money from these swines!
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Enter Air

20 September 2022 Andrew Brock
Why would anyone want to fly with this company . Not friendly. Not efficient. Never on time. Sell their slots and keep you on the tarmac for 2 hours . On way back we ended up going from Greece up though Black Sea. Poland .Norway then back through Holland and back to Gatwick . What was that all about . Did they not file a flight plan?? Because as a pilot I could not understand this move .
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Philippine Airlines

20 September 2022 Guest
I booked business class tickets through a 3rd party. PAL are not giving the 3rd party company my refund - I have been chasing for more than 2 years. Will never fly them again.
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Vueling Airlines

18 September 2022 Alexandra Grando
Awful awful awful airline, literal thieves and will never use them again
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Privilege Style

18 September 2022 Guest
Never again, Norwegian should be a shamed to use this type of cheap Monday companies. We flew from Stockholm on the 3 of September to Split Croatia and when he try to land the plane I already new that the landing speed was to high! So we bumped and almost hit of the runway. We flew back with SAS new Airbus NEO 320. We paid our new return tickets for 600 euros. So next when we book our tickets we we will cancel our flight when the airline companies leased this type of companies. Privileges airlines never 👎 never again. They should also maybe send the pilots and the crew members for education.
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Sky Express

17 September 2022 Eleni
I recently traveled with sky express and they damaged my suitcase. They had asked that I check it even though it was a handheld they said no charge.. well ut was returned idamaged and then didnt want to except responsibility HUGE hole damage. The customer service emails were so unprofessional and the bag was new. I even gave them receipt of when it was bought.. days before trip
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Fly Jordan

15 September 2022 Guest
Holy shit this airline is so bad
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Flair Airlines

13 September 2022 CJ
Deceitful. Missed flight which was twice delayed. Ground crew shrugged. Called help line. Very noisy background, very rude young woman. Said I didnt check in 3 hours before so nothing could be done. Had to repurchase ticket for next day for full price. With ticket purchase came instructions specifically said to arrive 2 hours early for flight, not 3 as the help line girl said. Also, her 2 minute investigation said the flight was only delayed once, not twice, as if the info board at the airline didnt exist. Essentially called me a liar. Next day tried to get my baggage ticket to transfer. No I didnt have my receipt. No theres no record on their computer that I paid for it. No the baggage tag on my same bag doesnt count as proof of payment. Would it matter if I had receipt? Shrug. Then was referred to boss lady. Without hearing my story, NO there are no transfers. I told her,politely, You know this company is incredibly deceitful?! A knowing smile crept across boss ladys face. Im surprised this company is allowed to operate in Canada. I thought we had laws. Nope. Only lawyers apparently. Tried to ask about the 2 hours vs. 3 hours confusion. She wouldnt look at the conf. Email HER company sent me. They ALWAYS have a policy protecting them to do the right thing. Poor family in line with special needs son trying to get help in how to travel with his wheelchair. So sorry sir, good luck. Reminds me of Scrooge when Marley reminisced about evicting the orphanage on Christmas. I believe in God. Their deceit will be answered for ONE day.
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Volaris

13 September 2022 Antonio Porem Pires
Irresponsable crew. Sent me to the tracks without assistance which got me into the wrong plane. If I haven't had asked where they were flying I would have lost my connection and a 2k flight.
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Jin Air

12 September 2022 CLARENCE E THOMPSON
I was a Passenger on3 September from Philippines to Incheon Flight LJ024 205 AM and cannot believe how disrespectful the Flight Attendants were although Jin Air prices are great even if I have to pay more I will use a different Airline there was 9 empty seats (Exit Seats) a Korean Gentleman was allowed to move he didnt ask so I asked if I could move I was told no it was the rules I pointed out that the other person was allowed to move pointed out the only difference was that he was Asian and I was Caucasian the Flight Attendant said I was right and to sit down the Korean Man was allowed to remain in the seat that took I told the Head Flight Attendant I was writing the CEO and she said to go ahead. A rule should apply to all not pick and choose if this was in the States we would be in Court right now!!
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Brussels Airlines

12 September 2022 Guest
Atrocious, do not fly with them unless there is no alternative. They have delayed my luggage with enormous stress and discomfort for my travel and my subsequent stay. Never more!
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Iberia

10 September 2022 Guest
I called to cancel my Business Class tkt 8 days before the departure date and was told full refund and given a case number and would receive an email confirming. No email called back 5 days later (still before departure date to learn that the original case # was not submitted received another case number (#2) and told full refund again. Disputed charge w/CC company Iberia has reapplied the charge. Worst airline and customer service DO NOT Fly with IBERIA Did not fly with them and will Never fly with them. Charge is being disputed w/CC company for 2nd time
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Delta Air Lines

10 September 2022 Tracy Batterson
Traveling direct from Cancun to Detroit with a group of 12. Flight was booked in March. A few weeks ago I was informed that the flight was oversold and I would be put on another flight with a layover in Atlanta. The flight actually has multiple open seats but I suspect they now want to make those seats business class to charge more money. I should be allowed a seat on my original flight that I paid for. Not only did I get separated from the group I got a worse flight and no compensation. Is this how Delta Airlines does business?! Its no wonder why people are so upset when they travel. All I ask is that I get what I paid for.
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LOT Polish Airlines

09 September 2022 TOM
We would like to change travel date because Polish airlines send us a bunch of advertising emails about "Big discounts". In first look like good deal so we try to change our trip date. We contact one day Polish airlines and they offer us a ticket change for 146$ extra which on web site look like ticket should be exchange without any cost or PLL Lot should refund us some money. We call next day and Polish airlines representative inform us that for same dates exchange ticket will cost us a 750$ extra. This is some kind of SCAM !!!! I ask for supervisor to complain and resolve issue but they inform there is nobody who they can transfer !!!!!! Polish Airlines don't care about costumers and there is nobody to talk from costumer service !!!!!!!!!!!! TRY TO AVOID !!!!!!
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Sunwing Airlines

04 September 2022 Guest
worse airline ever, they dont allow you to reserve a seat for free even before 24 hours..you need to pay $20 per trip
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VietJet Air

03 September 2022 Guest
This is the worst website to book a simple ticket from Bangkok to Chiang Mai which is taking me 2 hours because it keeps screwing up! Took forever to find info on the luggage and how to get wheelchair assistance and after I finally got through everything, then it won't accept my payment but it sent me an email with an itinerary saying if I don't pay within 24-hours I will lose the ticket. Of course they don't show anyway to pay and there is no record of me when I use the booking number. Ridiculous company and a waste of time!
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Edelweiss Air

03 September 2022 Sabire Alkin
We had a paper for a single journey travel document of me, and my minors for the date 31.08.2022 with the flight numbers WK-439, LX-8014. I and my children had plane tickets with Edelweiss airlines on 31.08.2022 at 8:50 from Skopje to Zurich.We were at the airport 2 hours in advance. (Then we waited 2 more hours for waiting for a formal reply and he didn`t give any official documents to me. Denial of boarding ) Then with fly attendants of edelweiss airlines, they didn`t let me to go with the plane.From the check in one of the flight attendant sent us to take confirmation of Airport Airline Management , (deputy director and operations manager). He didn`t let us go by having a single journey travel document and confirmation of Permanent residence of Canada. He told that from Zurich airport of the Airport Airline Manager of Switzerland didn`t allow us to go check-in from 7:00 to 9:20. He didn`t let us go till we missed the plane. I would really need your assistance in this situation that I am currently facing.
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SWISS International Air Lines

03 September 2022 Sabire Alkin
We had a paper for a single journey travel document of me, and my minors for the date 31.08.2022 with the flight numbers WK-439, LX-8014. I and my children had plane tickets with Edelweiss airlines on 31.08.2022 at 8:50 from Skopje to Zurich.We were at the airport 2 hours in advance. (Then we waited 2 more hours for waiting for a formal reply and he didn`t give any official documents to me. Denial of boarding ) Then with fly attendants of edelweiss airlines, they didn`t let me to go with the plane.From the check in one of the flight attendant sent us to take confirmation of Airport Airline Management , (deputy director and operations manager). He didn`t let us go by having a single journey travel document and confirmation of Permanent residence of Canada. He told that from Zurich airport of the Airport Airline Manager of Switzerland didn`t allow us to go check-in from 7:00 to 9:20. He didn`t let us go till we missed the plane. I would really need your assistance in this situation that I am currently facing.
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Aegean Airlines

28 August 2022 Guest
Horrible airline. Flow with connection both ways and missed both flight because of delays in plane arrival. Flow with kids while pregnant. Horrible human treatment, gave us the minimum possible - no one to talk to no costumer service. Will never fly again.
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Avianca

22 August 2022 Patrick
Our 2 pieces of luggage where lost traveling from GYE to LAX on 8/18. Trying to get in touch with Avianca via text, WhatsApp, phone was useless. Seems like nobody really cares. Not happy as now we have to travel 3 hours back to the airport. Last flight on Avianca.
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Air Serbia

15 August 2022 Gurkan agcay
they lost our 5 suitcases. and you can't get anywhere. they send automatic replies all the time , for 10 days already !! but no action. do you want to travel with the worst airline in Europe? that's your chance, buy a plane ticket from air Serbia !!
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SunExpress

15 August 2022 Admir
The flight attendant was very rude. I would not suggest anybody travel by SunExpress.
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Jet2.com

15 August 2022 Guest
Enjoyed my JET2 Holiday in July22 - only complaint was Palma flight coming home the Gate number was changed 20mins before boarding time- walk to other end of Palma airport to wait on our plane arriving =Otherwise no complaint for my Holiday in July- been tyring to change my Jet2 holiday in July2023 to June2023 9dueto family Graduation date change) l have given up trying to contact by phone as I am not waisting anymore time or money on phonecalls costing a fortune on the phone waiting to speak to someone for over 4 hours! triy the auto bot!! they contacted agent who after an hour answered my question but change the hotel details and flights to June2023 - I had asked to change dates/flights/hotel They haven't answered to say they are looking into this -just left the whatsapp hanging!!! IS JET2 HEADING FOR GOING OUT OF BUSINESS??? I cant book holidays for June Jluly or Oct 23 not available foe Mallorca.Menorca.Malta and several of the Greek Islands I'm thinking of just getting a refund for my July 23 Holiday Instead of changing to June Jet2 were wonderful to deal with during the pandemic but they are a disgrace now! Cant Fault this July's holiday but THE CUSTOMER SERVICE SUCKS
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Air Europa

14 August 2022 Dayo Akinbode
This is the worst airline I have been on. I checked in my bag in Managua on the 21st of June to be delivered in Lisboa. On getting to Lisboa my bag was not found. A file was opened for me. I kept following up. Then I got a message on June 24 that my bag was at the Lisboa Airport. I flew back to Lisboa where I was told my bag had been sent to São Tome. I do not live in São Tome. The forwarding address I left was Nigeria. I was told my bag will be sent to Nigeria. Two months down the line, there is no news of my bag and no one responds to my mails I do not know what else to do
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Allegiant Air

13 August 2022 Mary O
I can overlook a lot for a bargain. Inconvenient flight times. Tiny seats. No Wi-Fi or entertainment. $3 water. Rude employees are where I draw the line. I was lied to on the Florida side, so naturally I was confused when I got to New York. How dare I ask a question! Where were my bags?? WOW. So rude. Employees did not want to help me: it was obvious they just wanted me to leave them alone. Hope they like "working" - standing - at Allegiant, cause they'd be fired anywhere else.
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Asky

06 August 2022 FRED
Flight from Banjul to Accra have been cancelled due to technical fault and all passengers are left at Banjul airport without any information. Airline manager doesn't even know the way forward and passengers are speculating all around. Passengers had to come to the airport before being told of the cancellation although the expected flight had not even arrived at Banjul.
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Blue Air

01 August 2022 Guest
the company offers the worst customer services. they do not have any telefon number where you can call , on e-mail they reply as robots , without any filter. when it comes to refund - there is no answer on this topic. they invoke pandemy and because of that you have to wait....how much we have to wait to get our money back? I have cancelled my tickets because they have changed several time their schedule. If you want to have the electronic wallet - at least to use your money (again with them) they do not send you that. they,re site is not user friendly at all and what they need is to have competition. it is a shame that such companies are still existing in EU.
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Silver Airways

31 July 2022 Merrie Pearl
Worst airline ever!! If I could give it zero stars I would. It started with a rude woman at the ticket counter who clearly felt inconvenienced by our presence. The plane was delayed 1.5 hours. Prior to boarding they had all of the customers lined up in the gangway for a good 30 minutes while they searched for release papers. Once on the plane and taxiing out to the runway, the pilot came on and said the plane was over-fueled and therefore we had to sit on the runway so that we could burn off fuel in order to meet some kind of weight limit to take off. Once we arrived at our destination we discovered that our luggage never made it. We filed a lost baggage report at the airport and were told we would see our luggage the next day. The problem is Silver airways only operates on certain days. The next flight that could bring our luggage wouldnt be for a few more days. Unacceptable! No one at customer support answered the phone. We ended up having to purchase new plane tickets the next day and get on another flight and fly back to New Orleans to try and recover our luggage. Completely ended and ruined our trip!
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TUI Airways

29 July 2022 Guest
Flew from Bristol to Kos last summer! I was very satisfied with the service I was given by the cabin crew and nothing was too much for them. The luggage hand over times both ends were very good with only a short wait for our bags on the belts. Overall I 100% recommended flying with TUI airways!!!
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American Airlines

28 July 2022 Guest
I am very disappointed with AA. I had booked flights to Jamaica in March of 2021, Unfortunately I had to cancel due to testing positive for Covid19. AA provided me my flight credit and told me I need to book a flight within a year. In February 2022, I contacted AA to use my flight credit for an upcoming vacation and was told, I needed to actually Fly within 1 year of the flight credit and that i was given wrong information when they told me i simply just needed to "Book" a flight. My Vacation that I was looking to use the credit for was several months after the one year date, but I was going on what I was told, that as long as I booked within a year. I was told that since I am not flying, I lose the $590 AA Flight Credit All together. I was told that even though it was Covid 19 related, there was nothing that could be done to get the credit extended. Very Sad... I spoke to several people including supervisors/managers etc, and I am still without the credit. Bad Business Practice if you ask me,
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WestJet Airlines

27 July 2022 Guest
Westjet is a hollow shell of what used to be a good airline. We managed to get to London Gatwick with them despite their best efforts only by booking last minute flights on Air Canada after they canceled our flight to Toronto Pearson two days in a row. They made so many changes to our original itinerary that the seats we booked were gone and we got stuck with whatever was left. The gate attendant supervisor in Ottawa was dismissive and condescending and made no attempt to help us. And now we're fighting to get reimbursed for the cost of last minute tickets. They deal in bad faith, are unprofessional and unreliable and it will be a long time before we fly with them again.
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Rwandair

16 July 2022 Shireen Abrahams
We had the unfortunate experience of having to deal with Holiday Aviation / Holiday Holdings via Rwandair South Africa after we tested positive for Covid abroad. When we were negative and ready to fly home, they did not answer their emails or take our calls for days! Johanna Tsatsi, the person who dealt with our booking did not respond, despite our travel agent sending several emails. Their customer service is abhorrent, along with their excuses. We are stranded for 7 days because of their incompetence. Only after it was escalated, did the process start moving. We paid the fare difference that they quoted us and 6 hours later, they are asking for another R26000! Illegally demanding extra money to be paid in 30 mins even after we paid the quoted amount that they gave us in writing. Another 7 hours later and still no response from them. My minor child is however booked alone on the flight. How incompetent can you be? Michel Anjinho was also aware of the situation but could offer us no resolution, also ignoring my emails. No one has taken responsibility for this mess and pass the buck to the head office in another country! Do not use this company or ever fly with RwandAir South Africa. When our journey started, they forced us to take a flight with another airline and had to rush to the airport within an hour.
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