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HOME ⇒ Airline reviews & Traveller opinions

Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Fly Jordan

22 June 2024 JA
Terrible. Stay away. Better swim over than fly with Jordan Aviation.
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Air Arabia

21 June 2024 Jina Santos
. ! - . # # # # # # # # #telegram , !!! ...
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Wizz Air

19 June 2024 Mohammad
Simply scammers. They change my flight time, which made me not able to catch it, then refused to refund my REFUNDABLE tickets. Their customer service is a joke, horrible attitude and they show no interest in helping. They basically stole my money. Wouldn't recommend this airline to anyone, stay away from them
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Turkish Airlines

19 June 2024 June
The worst customer service ever. They're treating people like animals. They think they're better Than anyone
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Air Serbia

17 June 2024 Lidija
Terrible airline, non professional stuff, poor communication
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Vueling Airlines

17 June 2024 Guest C Wibberley
Very shocked Went to get my bag from the overhead locker and found it missing. Looked around it was on the floor opened. Zipped it up and carried on As I was going through the airport I checked my bag and found a duty free bottle of whiskey had gone. Thought one of the passengers had taken it but after the holiday queuing for the plane a passenger told me he had seen a member of the flight crew take it
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16 June 2024 Sam
No No No! I dont really know what happened to the service and efficiency. The first time I took it, I was happy. Just recently June 2024, I tried to change the flight and called the customer service line in Germany. Sally Kapa (she said her name was) not only I got yelled at by her, but also put down, and she talked over my conversation. As a result nothing happened. No changes or no modification happened. I kept calling as I didnt trust that representative and I spoke to two other people, but yet still having an issue at the airport. I would NOT suggest this airlines at all!!!! Their customer service line is horrible. Their system does not update at all or if it does, in a very long time. Its just a headache dealing with them.
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14 June 2024 Guest
Did i just get scammed?? the airline cancelled the flight 1 day after i booked it. their feedback to my complaint had no answer that i can work with. i did not get money back i did not get an option to change flight and now the pnr number is not working to enter the request even.
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Norwegian Air Shuttle

12 June 2024 Guest
I brought a low fare ticket with an added carry-on. Everything was noted on the ticket but because it was a low fare ticket that put me in boarding group c which is the last group that doesn't have bags. Their boarding agents wouldn't allow me on the flight unless I paid for the bag at the gate. On top of that I filled a claim for a refund but they take 2 weeks to process a claim.
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12 June 2024 Guest
Good morning, On Sunday June 2, I went to Lyon airport with my boarding pass. I was informed that my flight was canceled by easyjet. I could no longer buy a ticket, there was no counter and the flight was no longer available for sale on the internet web site. I had to buy an Air France flight for the next day and pay more than 230 for a taxi ride home and back. Looking at my bank account I realize that Easyjet reimbursed me without warning me I have a new flight on June 19 and there is a problem again. The ticket is paid. When I contact the technical support they tell me to wait 3 days. i don't know what to do, I really need to fly next week. It's just unbearable.
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10 June 2024 Guest
Super annoyed by flydubai. I booked the most expensive ticket that said fully refundable, and in the eyes of customers, refundable means that flydubai refunds the tickets to the credit card, not give a VOUCHER. I just checked my ticket, and it said at the very bottom of my ticket in the policies section in small letters that tickets are refundable only through VOUCHER. I feel like I got scammed by flydubai. They should have CLEARLY mentioned that refunds will be in the form of bloody VOUCHERS in the booking section instead of hiding them in the policies section that no one reads. Totally disappointing. When I reached out to the customer service, the guy just said: Please note as per policy , all flydubai refunds are in the form of voucher. Same has been agreed as per the fare type you have chosen during the booking. And just closed the case He literally disregarded what I said in my email, as there is absolutely nothing in the booking process where it says the refund is in the form of voucher. Never recommend anyone to choose this airline
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09 June 2024 Edim Hasanbegovic
Terrible Experience - Ryanair is the Worst Airline I recently had the most terrible experience with Ryanair, and I strongly advise against flying with them. Heres why: 1. **Hidden Charges**: Despite purchasing our return tickets in advance, we were forced to pay an additional 110 at the airport for "delayed check-in" fees. We didn't have any large bags, but they insisted on charging us extra during online check-in, making the process impossible without incurring extra costs. 2. **Unreliable Service**: We arrived two hours early, yet still faced unnecessary hurdles and delays. Ryanairs inefficiency is astonishing. 3. **Rude Staff**: The staff at the airport were incredibly unhelpful and rude. Instead of assisting us, they seemed more interested in making us pay more. 4. **Inflight Sales Pitch**: The flight itself felt like a trip to a marketplace. The constant attempts to sell us overpriced snacks and other items were extremely annoying. Overall, Ryanair is the worst airline I've ever flown with. They are only interested in squeezing every possible cent from their customers. Do yourself a favor and avoid this airline at all costs.
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SAS - Scandinavian Airlines

08 June 2024 Elisiana Franconi
We have been using SAS airlines several times/year since three years, both us and our son who lives in Sweden. In the last booking(two tickets from Copenhagen to Pisa for 16th July 2024) I realized that both tickets were under my husband's name. I called the Help Center: it took the assistant 30 seconds to change the second passenger's name, but I was requested to pay 65 Euros! This is simply a theft. And please do not comment by saying 'It is the informatic system'. I do believe that this is a scandalous practice. Elisiana Franconi
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American Airlines

05 June 2024 Guest
AA confirmed my flight & then the day before departure they sent emails asking to compensate me if I would rebook to leave at a later time on the same day due to an overbooked flight. I declined. Hours before the flight they emailed that they cancelled my flight. The flight was actually still happening. They had simply overbooked & just cancelled the flight for a few economy bookings to make it work for them. The rebooking they offered me (with no compensation) wasn't even for the same day. It ruined all my plans. I will be closing my account with AA. Can't be trusted to look after the interest of their customers.
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Air Canada

05 June 2024 Guest
Booked a flight Toronto to Vancouver, dep 16.45. Two weeks before, that flight was cancelled and automatically reschedule on the 17.15 flight. A week before the flight, that flight was cancelled and rescheduled on the 19.45 flight (3 hours later than original). 2 hrs before that flight, AC had to change aircraft and so that flight delayed to 21.45 (total of 5 hrs delayed since original booking). Now 2.5 hours before revised departure, get a text that I've been bumped from Business Class to Economy. And no one at the airport to discuss it with. I guess Air Canada abbreviations actually stand for Aaaah, Crap.
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Royal Air Maroc

03 June 2024 Sief Ahmed
Very bad service and I dont advise anyone to use this airline. Royal air maroc even they didnt reply for your email. They are rude and luggage doesnt arrived till now. I will never travel with them again.
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Pegasus Airlines

30 May 2024 Zadran
The have the worst service. I m now in airpoat . But flight is delayed. They change 5 time Gate. I m still out and there is no Flight
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InterCaribbean Airways

23 May 2024 Trevor Harrison
Despite arriving 4 hours early in Antigua following our transatlantic flight we were told the plane to Tortola had been downgraded and there was no room for us. As OAPs we were completely abandoned and given no assistance whatsoever to arrange overnight accommodation. Although clearly the airlines fault we were told by the Antigua ground staff that the airline doesnt observe international aviation law and we had no rights whatsoever. Moreover we were told the ground staff belong to an agency so it was nothing to do with them. No phone number for the airline and despite repeated e mails to customer service and the MD Trevor Sadler we havent even received an acknowledgement let alone payment of our USD 460 in out of pocket costs. On the return journey we checked into the flight at the first opportunity and printed off bar coded boarding cards. On arrival at Tortola airport very early we were told theyre useless and again the plane had been downgraded. My wife repeatedly explained we had a connecting flight to London and eventually her powers of persuasion won the day and we could board the flight after all. And there were 3 empty seats on the plane !!! I wonder what that was all about ??? My worst experience in 65 years of flying, and Im a pilot !!!
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British Airways

22 May 2024 Lazhar
Never again BA, 10 hours arrival delay, without luggage on the 19th of May 2024 !!!!!!
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21 May 2024 Geno htown
The worst of the worst . You can't count on this airplane company for shit. They rescheduled my flight twice.. The worst customer service ever. And you know the old saying :" you get what you pay for ?" Horrible
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LOT Polish Airlines

14 May 2024 Malwina
The website and the app are dreadfull. Some functionalities doesn't work and that's it.
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Air India

07 May 2024 Ram
In April 20254, I took a Non-stop flight to DEL from SFO. This flight is 15hrs 45 minutes and had 3 toilets out of order. In-flight entertainment was broken in 75% or more of the seats. Individual reading lights were also not working. Seat-back trays on which you place food was cracking. My theory is that Indian crew possibly prefers janitors back in India to clean toilets and so possibly locks them as out of order if clogged or dirty. This is just conjecture, but could explain why 3 toilets were not working at the same time.
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Porter Airlines

07 May 2024 Guest
Two hours before departure and NO CHECK-IN AGENT AT AIRPORT - so no boarding pass. And no flight. Unable to check-in online (tried for hours before flight to no avail - error message: "You are early. Web checkin begins 24 hours before...). Ok, so let's check-in at the airport. Nope - unable to check-in with self-serve kiosk there - directed to "see agent." But again - THERE IS NO AGENT AT THE AIRPORT. Customer service on phone said I was checked as a no-show, that I would have been called at the gate but how would I even get there - through security - without a boarding pass. All customer service wanted to do on the phone was try to book a new flight - for $800! While my flight was still an hour and a half from taking off! No accountability. Oh, sure, you can fill out their feedback form and wait a month for a response (this was my experience when trying to prevent my 23,000 points from expiring - surprise - their response came after they expired!). Just look online at all the Porter reviews - they are overwhelmingly bad and mostly have the same thing to say: issues with boarding flight; inability to get boarding pass; bad customer service that takes no accountability; delays (the on-going delay with my flight - the one I had, at this point 2 hours and 20+ minutes still to catch) was was due to "shortage of ground crew/category: controllable." Customer service on phone (Nicole ID 5975) made up stories about check-in time that do not align with actual Porter Policy (i.e. there is no check-in time close, only online close 60-minutes prior to flight, but nothing about checking in at airport). When you see this many issues repeated you know to steer clear.
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07 May 2024 Sia.S
It is the most terrible airline ever!!!! Yesterday 05.05.2024 at 1 p.m in the afternoon my daughter and I were supposed to fly to Istanbul. But I was not allowed to do this, because discover airlines ( the airline of the Lufthansa group) said that I did not have a visa to visit this country with my Kazakh passport. Since our stay was supposed to be 45 days. They said that I could only stay in Turkey for 30 days without a visa with my Kazakh passport and discover airlines didn't let me board my flight When we called the hotline, they told us that these rules are dictated by the Turkish Embassy. Today we called the Turkish embassy and they told us that the visa-free period for citizens of Kazakhstan to stay in Turkey is 90 days!!!!! About their service: I'll add that we waited on the Lufthansa hotline to reschedule our tickets for 2 hours!!!! 2 hours of waiting only to be told that next time we should call earlier I do not advise anyone to fly with these terrible airlines with the most terrible service! Shame on you Lufthansa & Discover airlines
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Frontier Airlines

06 May 2024 Guest
Boarded late, plane got here late, after boarding plane say there for 2 hours with no update then they said they were waiting for the paper soon mechanic an hour ago after they sent the delay schedule were still way behind that
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Nesma Airlines

02 May 2024 Guest
They cancelled our flight last minute and were forced to book a very (very) expensive flight to get home. On top of that, they delayed our refund for months and we had to call/email over 20 times to get them moving. Such airlines should not be allowed to operate by the Egyptian governoment.
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Air Senegal

30 April 2024 Guest
I just returned from Senegal on 24 April 2024 on Air Senegal. Maybe they are reading the reviews and making positive changes because I didn't have ANY issues at all. I flew RT from JFK to Senegal and both of my flights were red eye flights. The food was delicious, the flights were on time, the plane was not crowded so everyone was able to stretch out and get comfortable to rest. The plane was quiet and peaceful so I slept the entire way until breakfast was served.
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Privilege Style

30 April 2024 HO whistle blower
Despite regular deportation flights taking off each week, public consciousness of the UKs deportation planes in 2022 was dominated by one which never took off: Privilege Styles scheduled flight from Boscombe Down MOD to Kigali, Rwanda. Investigations revealed that the people forced onto that plane were physically attached to their seats with waist restraint belts by Mitie guards who used pain-inducing techniques to stop them self-harming as a way to resist their expulsion. The Privilege Style crews may have heard, if not directly witnessed, this torture, but still appeared willing to take off nonetheless. Luckily this flight was halted by an eleventh-hour intervention by the European Court of Human Rights, and no other has been scheduled while the UKs policy to deport asylum seekers to Rwanda is undergoing legal challenges in the courts. Same happens every week with deportation and repatriation flights to Albania which hold mostly non criminals as well as people convicted for crimes.
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30 April 2024 Michael
We had business tickets with Lufthansa. Empty middle seat, 2 hand luggages and food and drinks. The stewardess said she had no information about my meals and asked for proof that I paid for it. Yeez, thats a conversation you dont want to have in the air. Priority boarding, space for hand luggage didnt exist. After 40 minutes she is coming back and offering canned chicken or canned meat. No explanation. We paid for Sent complaint to Lufthansa and the excuse and apology was ok but totally wrong conclusion about the service they offered.
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Sky Airline

29 April 2024 Angelina N
This is the worst company I have ever flown with in my entire life! On April 20 we had a flight from Santiago to Sao Paulo. We were three passengers and two dogs. We handed over two dogs to cargo. When we arrived in Sao Paulo, we were informed that our dogs were forgotten in Santiago by Sky Airline employees! That is, Sky Airline employees simply forgot to put the dogs on board and our dogs were still at the Santiago airport! Alone! Without water, food, locked inside cages. In Sao Paulo, all the Sky Airline employees absolutely did not care about what happened, they told us that our dogs could only be delivered to Sao Paulo in 24 hours! In a day! That is, our dogs had to sit in a cage for 1.5 days! Moreover, Sao Paulo was not our final destination. In less than 24 hours we had a flight from Sao Paulo to Istanbul and then immediately from Istanbul to St. Petersburg! Our tickets cost more than 6 thousand euros for three passengers with two dogs on Turkish Airlines! Just imagine what I experienced! We had no choice but to change our tickets, but the next tickets for all of us were only April 24th! We also bought tickets back to Santiago and took the next flight out of Sao Paulo to find our dogs at Santiago airport and feed them. Then that evening we flew AGAIN to Sao Paulo with our dogs. In Sao Paulo we spent three days in a hotel waiting for our next flight to Istanbul. I paid 3884 USD just to change all our tickets! + I spent a lot of money on hotels, taxis, food and other expenses. And Sky Airline is not going to refund this money to me! Moreover, I can't even write a complaint because they don't have a complaints department! Just imagine, I was on my way for 5 days instead of 2 and spent over $5,000 because some Sky Airline employee forgot to bring our dogs on board! This is INSANE! And there's no one to blame for this! And theres no one responsible ! And no one will pay me my money back!
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LATAM Airlines

27 April 2024 Carlos C
Terrible customer service. I was delayed in LAX by 4 1/2 hours no one to speak with no one to give advise nor compensation what so ever. Really very poor service. I will make sure never again to flight with Latam and will advise family members and friends to do the same
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Sky Express

26 April 2024 Guest
Every time we fly with sky express we regret our choice! Flights delay 20-40 minutes and we are just kept waiting without any information or compensation. It's the worst experience I've ever had.
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Blue Bird Airways

21 April 2024 Yossi
HORRIBLE!!!!!! CAN'T EVEN CONTACT THEM BY ANY MEANS!!!!!!!!! STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Nile Air

17 April 2024 Guest
Truely disappointing My ticket number is3256692438539 flying from Sharja to Cairo tomorrow 18 Apr at 8:45 please note that we are suffering force majeure in Emirates roads due to flooding, lightening and thunders that took place yesterday in Emirates cities, roads were closed to everywhere in Emirates, roads were closed to airports , no access whatsoever to sharja Airport .. even Egyptair has suspended its flights to Dubai and Sharja . Due to the aforementioned conditions you should suspend your flights or postpone to better circumstances. I really don't understand what should I do and how can I reach sharja Airport tomorrow With reference to above mentioned force majeure conditions I request you to postpone my flight of tomorrow, without any extra fees. Regards Rehab Saad
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16 April 2024 Hamdi
My advice to anyone don't travel with egyptair. They're corrupt and they don't have any manners. They don't know how to treat customers and they don't have any respect to foreigners. Is all about money. If you want to fight corruption then start to boycott egyptair.
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Caribbean Airlines

16 April 2024 Guest
Worst airline ever, lost bagage, customer service not available and putting the fault on the customer who was in transit 🤣🤣
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12 April 2024 Miguel Alvarez
Horrible customer support for their frequent flier program months to update an email address and no access to benefits meanwhile Useless efforts every time explaining the whole story to a new person never allowed to talk directly to a supervisor and problem never solved just automated replies with empty promises
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Sun Country Airlines

09 April 2024 Bill Dravis
I will never fly Sun Country again and I hope whom ever reads this never does either. The rules they say they follow they do not. The complaint dept. Will sweep you under the rug well we told you so we are not refunding your money. Just don't fly with them. One time and one time only never again worse flight ever.
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Brussels Airlines

09 April 2024 Ousman Mahamat Issa
One of the worst ever company I have ever come across do not book or buy your tickets especially online must of the time they do not an office where you can turn to when you are in trouble just some customer service call center in India they know.or understand nothing about customer service, they denied me rescheduling when when I bought my time online with brussels air line and put me with air canada and I was told by Air Canada that I should call brussels airline and reschedule my flight for me and I when I did they refused to even listen to me tell me that I did not show up at the air port how come and when I call air Canada they tell me there is nothing wrong air brussels should reschedule me , I got caught between the two of them frustrated at the airport and confused and stressed now probably look for a good lawyer and get in touch with CBC news to go public that's the only solution I have now .
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Philippine Airlines

07 April 2024 Ben
Unfortunately, we've received absolutely terrible service from Philippine Airlines and definitely will not book with them again. We booked flights from London -> Manila with them for a large wedding party of 9 people. Having had the flights booked for 18 months, Philippine Airlines cancelled the flight just a few weeks before we were due to fly. It was such a huge problem for us, as this flight cancellation jeopardised our entire wedding. After contacting our booking agents, several alternative flights were suggested to Philippine Airlines, all of which were declined by the airline with no reason given. After several back and forths with this, I contacted Philippine Airlines directly. This led to a long-winded episode of explaining and re-explaining the problem to a host of uninterested customer service agents, eventually taking up over 5 hours of my time on phone calls. Each of the alternative flights were declined for a variety of unconvincing reasons, which I suspect masked the real reason that the airline would lose money actually providing the service that we paid them for. Eventually we were forced to refund the flights and rebook with another airline, losing out on literally thousands on pounds due to the increased costs between when we booked and when Philippine Airlines cancelled the flight at the last minute. I'm now going through the process of claiming compensation from Philippine Airlines, to which they have stopped answering e-mails. Phoning is also difficult, as it's always being referred to "another department" who, as customers, we cannot contact directly. Booking with this airline is a huge risk, so please consider other options before making your booking. Learn from our mistakes.
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06 April 2024 Guest
Rwanda airline, please you people should do better this is the same thing you did to me in 2022 December. From Dubai to Abuja Nigeria just for me to get to Abuja and my luggage was left behind in Dubai without my notice and I have a connection flight to port Harcourt which is actually my base. And I was told the next flight from Dubai will be on Sunday and I have to stay back am I the hotel now and am paying the bill all because of you negligence and respect for your customers. I sm highly disappointed at your airline. The worst is the number I was given to call is not even available at all. Please you guys should rdo better. Am disappointed and so sad if am to rate you guys is a 0+ for me becauseis my 2nd experience with thus disappointingI just criedat the airport but the lady at the Nigeria airport was kind and nice to calm me down but I am not happy. .
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VietJet Air

02 April 2024 Guest
Im a regular customer of VietJet Air, especially on flight routes SGN-SYD & back. They are fabulous in doing their jobs, from checkin agent teams to cabin crews, have great experiences with them. Delayed happened once in a while but all good after all. Its worth the money.
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Spirit Airlines

02 April 2024 Everett Fuller
I flew this airline when I was 4 and still remember turbulence and unkind service.
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Delta Air Lines

02 April 2024 Everett Fuller
BEST flight experience ever! Amazing service. super good cleaning and really good landing. Overall a great airline.
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30 March 2024 Alejandro
Worst airline experience ever. We had 3 national flights in Colombia with Clic and all of them experienced very significant delays - 3h, 6h and 5h respectively. No reason given and the weather was perfect so its not related to that. They dont provide any alternative solution, not even an apology. Dont fly with them.
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30 March 2024 AJGuest
You Will be disrespected, you will never get treated good at this airline, and they will not step one step to help you get a good experience using their airline service. Do not book with them youll face a headache and problems that will ruin you vacation or trip.
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30 March 2024 Guest
Really worst service in the world Highly not recommend to go with this airline ever
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Flair Airlines

29 March 2024 Georg
Disgusting company they work only for the sake of money, not for the sake of passengers and not for the sake of the future, this was the first and last time I flew with this company, I will never fly again and I do not recommend it to anyone, its terribly terrible.
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Silver Airways

29 March 2024 Guest
Flown Silver Airlines twice. First time they left me stranded in the DR and offered a return flight for one WEEK later. The took 5 months to return my money. Decided to give them a second chance in SJU to find a delayed flight and other people here saying their morning Silver flight got cancelled for no reason. Horrible airline.
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26 March 2024 Dominique Singleton
Volaris airlines is by far the biggest piece of sh&% garbage airline that i have ever flown on. It's like Spirit and Frontier came together and doubled down on not giving a damn about people, money, time or procedures and created this huge pile of dogsh##$ trash airline that is VOLARIS. If you don't speak Spanish, they don't give a damn about you and will give quick instructions without considering you as a human. Also they make changes to your flight plans, make you disembark the plane, only to have to go through a security screening, where they then make you throw away all of the beverages you paid for, for your 6 hour flight. They don't care that you spent money and they don't care how wrong they are. They will also lie to you and tell you, that you can check your carry on bags for free. Once you check your bag, you realize you ended up getting charged. I can't urge folks enough to not ride with this crooked company who only cares about forcing you to make in flight purchases. Finally the seats are just a piece of plywood with the thinnest cushion you could think of, and it's a 50/50 shot if your seat will actually recline. There are absolutely no features on board make the flight bearable. The flight attendance are rude as all hell, and will bang into you without a second thought or even an attempt at remorse or professionalism. I can't say it enough DO NOT FLY WITH VOLARIS. The service is terrible and the flight just feels unsafe in general Also stay away from GROUPON. They booked this second rate nonsense for our vacation and they did it without a care or even seeing that VOLARIS is recommended by no one. It's fun to travel, but there are much better ways to do so, and i am more than happy to pay extra to never have to experience the flight that is VOLARIS.. if I could rate them 0 stars I absolutely would. They deserve to be exposed and called out for what a shady, uncaring and unprofessional airline it is from reception to the flight, to exiting the plane itself. The final straw was that these disgusting pieces of trash went through my sons suitcase... zip tied and and stole his Nintendo switch out of his bag. A bunch of sad sorry disgusting useless people. VOLARIS IS NOW SYNONYMOUS WITH JOKE and THIEVERY!!!
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