Latest Airline Reviews & Traveller Opinions
Iberia
- 16 January 2021
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Hi I m Lionel Torres passenger in Iberia flight IB6830 from Santiago Chile to London Heathrow my flight when from being a delate over 9 hrs. to being cancel I was taking after 10 hrs at airport to a hotel next day brought back to airport spend 5 hrs. standing in a queue for the girl at desk to tell me they had no conecto on from Madrid to London on the 13/1/2021 so back to hotel on the 14/1/2021 at last I was in the plane do to how busy they were due to back log of cancellation the staff was not professional handling bookings and luggage so I got to London when to collect my bag but has not arrived
Numbers given at airport with a reference number that you have no one to complain to numbers given by Iberia’s web site are the same I will not recommend any one to use
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Sunwing Airlines
- 30 December 2020
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My Fiancé and I booked a great trip through SunWing Vacations that was roughly $3,500 months before COVID and even bought the insurance. A week before we were going on our trip our government made it mandatory to isolate for 2 weeks once we arrive back and were not guaranteeing that we would even have a flight home so we cancelled (using the insurance that we bought). We were then told that we would not be getting our money back but would be getting a travel voucher (same as everyone even if they did NOT buy the insurance). I have called SunWing numerous times just to be told "sorry this is how we do it" or "Dont worry your voucher is good for 2 years". We are in a pandemic and SunWing is not even flying out of my province this year which means I only have 1 year left to use the voucher. 1st off what was the insurance for as it was the exact same as everyone else. 2nd can you not at least make the vouchers not expire as I paid a lot of money for this trip. Its not a $50 dollar gift card this is $3,500 dollars that was saved up to go on our first vacation together and you guys have ruined this. I would expect in these times a voucher that cannot expire or our money back. I work at the airport and will not be recommending this airline to anyone as they clearly have no remorse or compassion for people and are all about the profits. Shame on this company.
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Thai Vietjet Air
- 22 December 2020
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Before the epidemic, I bought a ticket from Danang to Bangkok for $ 162. The flight was canceled in November, I asked for a refund citing the terms and condition, I have already written four letters but they don’t want to pay. A terrible, incorrect airline! I would never travel with them and would not recommend it to anyone. They must be avoided by far!
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El Al
- 22 December 2020
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My el al flight from South Africa to Tel Aviv was cancelled by the air line because of the corona virus. I submitted a request for a refund 6 weeks ago and am still waiting to get my money back. My family and I utilized the services of 4 other carriers during this journey and ALL of them issued refunds within days. The only problematic airline is El Al. Why?
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Flydubai
- 21 December 2020
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AVOID !!!
Avoid this scam company at any cost.
130US$ for a typo in the name !!!
And when I asked for a refund : 80 US$ "penalty" + you don't get your money back but a "voucher" to be used within a year on the same flight ...
Real scam of a company.
Save your time and money and avoid this disgusting airline.
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Fly Jordan
- 20 December 2020
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difficult communication Fax is not working management is unanimous
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Scoot
- 10 December 2020
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scoot airline had the worst customer service, cannot fully refund the tickets to CC due to covid 19 and offer refund through voucher which valid for 3 month. voucher worth 20% of the ticket you spend.
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EasyJet
- 02 December 2020
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As with all things this awful year I have been made aware of easyJet’s new baggage policy. Can I just say what an awful way to treat passengers and a time when easyJet needs the support of the general public to get itself up and running after the COVID restrictions. For many years my family friends and I have used the company for cheap flights around Europe this decision one of the worst I have come across will now give a pause to my desire to ever grace an airport terminal again cemented by a firm. Not with easyJet travel policy. This was adopted following a Ryan air similar ‘customer service’ failure which had mentioned to this day I will not fly with them regardless EasyJet execs you need to review this utterly disastrous decision or risk further public reaction of a similar type. Brian. Stubbington
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Privilege Style
- 02 December 2020
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Hello, I am trying to get in contact with you regarding a scheduled deportation flight planned for tomorrow. This flight will deport over 20 men who have been in the UK for over 20 years. Between them, they have at least 30 children, who will be left without a father in the middle of a global pandemic and just before Christmas. This separation will be permanent. If you are running the flight, you are abusing human rights and causing huge distress to a number of people. I urge you to reconsider- the financial and social impact of your actions should you deport will be huge. Once people are aware of your legacy as a company that abuses people's human rights and runs racist and inhumane forced removals, I doubt many people will be obliged to travel with you. Many of these men have also been exposed to COVID-19 whilst in detention. It seems that you are committed to #healthfirst, and this flight undermines all work you have done to keep people safe. Please reconsider and make the right decision.
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VivaAerobus
- 01 December 2020
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Watch Out !!! Look for a VIVAAREOBUS CA Fraudulent bill on your credit card. Mine was $214.44 .
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Arik Air
- 18 November 2020
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Today (18/11/20) was my first time following Arik and it left me with an unpleasant experience.. The passenger next to me was playing music from his phone out loud and what the air attendant do when I complained? Nothing!! He stood by and let the passenger increase the volume while throwing all manner of insults at me while acting crass, this is exactly what is wrong with Nigeria as a whole. Imagine if every passenger decides to turn their music on without earphones? Very annoying and rude..
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AirAsia
- 13 November 2020
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It is budget airline for a reason. It is an unfair airlines with no REAL customer support only AVA and also the live workers repeat the same thing. You might save a small amount of money but when you need to cancel or change a flight. You are out of luck. NO REFUND or credit . Once you pay that's it. I booked a flight two months in advance but moved away from that region. They offer nothing but an 'eat it smile' . I vote them as a budget scammer. Avoid
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Blue Bird Airways
- 07 November 2020
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i for got to add but in the first 20 flights i would earn 48000 thousand dollars excluding pilot fees, fuel fees, maintance fees, and flight attendent fees.
hope you fly this airline when i start the good version of it
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LOT Polish Airlines
- 05 November 2020
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I purchased ticket to Toronto for October 2020. Firstly LOT changed my itinerary twice and this was ok with LOT then I missed first leg flight (my fault, no taxi) from Poznan 2 Warsaw. I took a train as the second leg flight was 12 hours later but when I got there I had to pay 2850 PLN over and above the amount of 2100 PLN, just to reinstate my ticket. So, I end up paying 4950PLN. It looks that LOT is making sales by ripping people off! I queried that charge with LOT as it doesn't make sense to pay so much just for 10 min work reinstating my ticket, yet the plane was half empty.
I have flown more than 700 times but never again will fly LOT. No customer service nor understanding especially during Covid-19 !!!
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Eastar Jet
- 20 October 2020
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I booked my tickets through Trip.com and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, Trip.com suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with Trip.com or EasterJet again.
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Oman Air
- 18 October 2020
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I had an extremely frustrating experience with Oman Air.
On 4 Sep 2019, my daughter booked two online return tickets from Brisbane to Tehran and Tehran to Brisbane for my husband and I.
Our flight to Tehran was on 24 December 2019 which was done with no issue. But our return flight was on 21 March 2020. Because of Coronavirus, I got an email from Oman air on 28 February 2020 that the flight was cancelled because of Coronavirus. As we had to return to Australia, and the flights from Tehran were to be restricted, we urgently purchased another flight and returned to Australia.
I contacted Oman Air several times and was put on hold for more than two hours, with no answer at all.
I sent an email to Oman Air and I got an automatic email on 28 of April 2020 that they received my refund request. And then on 7 of May 2020 I got another email that I should contact the site I have got the tickets.
I contacted the site, but they declared that I should contact the airline. I emailed Oman Air again and on 8 of September I got another response that they could not refund.
I know there is a crisis and I understand the situation well. But I suffered a lot of problems and extra expense to return home. It is neither fair nor reasonable to ignore my case.
I request to be refunded of the flight which is cancelled by Oman Air or issued other flexible return tickets because international flights are not available from Australia currently.
Oman Air has cancelled our flight and it is responsible for refunding or extending our tickets. But it does not accept its responsibly. I do not like to fly with such an irresponsible Airline that do not respect its customer’s right and I do not recommend it to anyone.
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Envoy Air
- 15 October 2020
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Your Flight Attendance Yolanda Hawkins made my day, she was very professional and super friendly.
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Neos
- 11 October 2020
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Because of the coronavirus, Neos canceled my flights that I ordered on July 2020. Neos offered me a refund, and I accept their offer and fill my bank details, they approved that they got the details.
But, since then, for about 4 months, they did not send the money and did not answer any of my many emails.
Using the chat in their sites they just tell me to email again.
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Jet2.com
- 08 October 2020
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Hi ,,,We just want to tell you what an Excellent Flight To Rhodes we had From East Midland Airport To Rhodes September 9th Flight Time 11.30am & Also An Excellent Return Flight From Rhodes To East Midland Airport on September 23rd at 18.30pm We cannot Thank the Lovely & Helpful Cabin crew ,,, And the Pilot & His Crew Enough ... We Always Fly With Jet2 .. You are Simply Amazing !!!!! Cant Wait to Fly with your amazing Airline Next Year ....Once again A Big Massive Thankyou To All Of You
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Ural Airlines
- 29 September 2020
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My fly was cancel due to covid but they do not pay back. The phone does not work any more.
Afther fulling the form it says it will pay in 2 months does not true. Also they do no send a confirmation afther fulling the form. Do not go with this airline.
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Azores Airlines
- 28 September 2020
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I’ve travelled a great deal. This airline is the worst airline I have ever been on. They resell your seats on a regular basis and all of the sudden the seat you paid for months earlier has been given away and you find yourself either in a terrible seat, separated from your partner or on a waiting list. I am dead serious. It matters not your age, I know of a near collapse of a senior because of the stress of putting them on standby after they had booked and reserved seats months earlier. The Sata staff were short of sadistic animals in their treatment. I believe they booked through Lawson and I suspect the sellers and airlines are in it together. I hope they all go bankrupt so other airlines can have a chance with human people as staff. There needs to be negative ratings because Sata Azores deserves a negative rating.
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Asiana Airlines
- 31 August 2020
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Worst experience ever . . . Poor customer service, rude n still haven’t refund my ticket yet like they had promised not too mention my luggages got lost too.
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SunExpress
- 19 August 2020
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Horrible service, rude staff. We were left at the airport in Antalya .they didnt let us fly back to berlin even it was against the law.
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Air Cairo
- 16 August 2020
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HARD TO CONTACT THEM
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Lion Airlines
- 10 August 2020
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I had a Return Air Ticket on Lion air Thai Lion Air flight SL 0219 scheduled to depart from Mumbai, India (BOM) to Bangkok Donmueang, Thailand (DMK) on 30 Apr 2020 this was cancel due to Covid, I have mailed them and they told me they will refund the full amount, each time I have reminded them on refund status, there was reply saying all the refund are in process and then after sending reminder they stop replying.
this has put the Lion Air Image in very bad,
I hope the CEO read the mail and act on this.
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Jetstar Asia
- 04 August 2020
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Wow! what type of airline is this! Can't reach any of staff from Jetstar. Nobody pick up the phone, no email reply at all.
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Air Transat
- 16 July 2020
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Don't book with Air Transat unless you wish to experience immense frustration from their random and routine changing of your booked flights by several days.This is the second time Ive booked with them and have had dates changed by as much as 3 days! First time, pre Covid, I was granted a refund as the Eco flight I booked ( as a scheduled flight) was changed resulting in shortening my European vacation/planned trip by 3 days. Now this second time I have rec'd 2 emails in 3 weeks shortening my Domestic trip at first by one day and now by 2 more days..I can only access a credit..no full refund ( so I can go and book on a more reliable airline!)! I have 2 weeks til I travel and at the rate of an email every week or so shortening my trip I wont have a vacation at all! I understand Covid times but they did this precovid as well..a credit is no help with an airline that I now have zero confidence in. I have flown with them previously and experienced great service/food etc on the flight..but I can't tolerate,nor should a business continue to be able to function, when it is as unreliable to this significant degree.
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Ryanair
- 14 July 2020
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RYANAIR !!! - Cheap - but NOT cheerful.
Be very careful before confirming any bookings - because once you pay, these Irish fraudsters have got you by the short and curlies. It is all take and no give for any errors or changes.
Unscrupulous, un-sympathetic, scheming and devious airline.
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Bahamasair
- 13 July 2020
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This is a pathetic excuse for a commercial business which masquerades as an international airlines. I live in Orlando and called the 800 reservations number this morning. Their time of opening is 08:30 but after 3 calls got some one at 08:40 AM only to be put on hold by the agent who then disconnected the call. Bought two reservations about three weeks ago to fly at 08:15 PM on July 03 and July 17. On July 03, we showed up to the airport only to be told there was no flight - we never received any communication. I am currently on hold once again waiting for someone to tell me whether there is flight on Friday 07/17 at 08:15 PM. Just got disconnected again by an agent. This is a joke - customer service is non-exist - the agents come across as if they would rather be somewhere else. The Bahamas is hurting for tourism dollars and this is the way they are treating folks from the Us. I plan to file a complaint with the FAA.
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Turkish Airlines
- 02 July 2020
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Forget about customer service, all lines are busy or no answer. Iif you are lucky enough to get to a customer service agent you'll have a rude uncooperative one and totally forget to get a refund even if the flight is cancelled by them. Ignore the low prices, the problems will make you pay way more.
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Interjet
- 01 July 2020
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My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. We showed up at the airport ready to go and they told us the flight was cancelled. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there.
The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight.
Eventually we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy."
I am very upset by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing.
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Royal Jordanian Airlines
- 18 June 2020
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Just THE WORST COMPANY ON EARTH !!!
> they cancel your flight
> they are unable to offer you a replacement flight, whereas they belong to "Oneworld" association, like other companies that still fly,
> they are unable to tell you when they will fly again (or they give you 3 different dates on the same day!)
> they (try) to refuse a refund, when they are forced to do so by law,
> they "offer" you what they call a "free rebook", asking you to pay 73% extra,
...and most importantly, most of the time, they don’t even respond to your messages (less than 15%),
And when they do, they don’t respond to anything!
Why do I have to rate them 1/5, when they deserve a 3 ...below 0?
Run away from this company!
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Air France
- 16 May 2020
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One of the poorest companies i have ever used. continual refusal to process refunds as law states. People will remember wher pandemic is over
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Stobart Air
- 14 May 2020
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Cabin crew are lazy and rude on the Isle of Man to Manchester route , poor English level
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Smart Wings
- 13 May 2020
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smartwings client scam
Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be ..............
Cancelled flight, no refund within EU-regulations - Review of Smart wings
Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight.
The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail
Dear client,
thank you for your email.
We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com.
Thank you for understanding and have a nice day.
serious violation of customer's rights.
In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, I’m not nervous because i will get my money at the end and i will also not let them play with me.
Please share this reviews so that people can know who is Smart wings airlines
I want my money back
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Travel Service Airlines
- 13 May 2020
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smartwings client scam
Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be ..............
Cancelled flight, no refund within EU-regulations - Review of Smart wings
Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight.
The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail
Dear client,
thank you for your email.
We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com.
Thank you for understanding and have a nice day.
serious violation of customer's rights.
In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, I’m not nervous because i will get my money at the end and i will also not let them play with me.
Please share this reviews so that people can know who is Smart wings airlines
I want my money back
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Trans States Airlines
- 07 May 2020
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Great crew. On time. Nice flight
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Emirates
- 07 May 2020
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We request refund of the full amount of $7000.00 for cancellation of two Business Class tickets due to travel ban by Government of India for other nationalities due to Covid 19. We were told that we will get refund within 15 working days because we filed the refund/cancellation on March 12, 2020. The staff is rude and told us it will take 6 months to get the money back. Do not travel through Emirates and I prefer to travel through Gulf airlines from USA.
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Aerolineas Argentinas
- 30 April 2020
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My husband and I would like to express our extreme displeasure with your customer service! While on a vacation in Argentina, due to Covid 19 two booked flights were cancelled by your company. Although this virus is not your fault, the lack of a refund concerns us greatly! We are still stranded here in Argentina, basically homeless! We have been forced to live in a TERRIBLE, yet expensive hotel for almost 6 weeks! If we had received a refund in a timely manner we could have purchased a flight to leave. Not every vacationer is wealthy! We are NOT! Now are credit cards are maxed out! No one answers phones or emails. When a request for a refund has been submitted, no confirmation of even having been received! Please remember, after this is over, some companies will stand out as having cared, others not! So far we will not ever again consider ypur airline for our future travel plans!
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Eva Air
- 25 April 2020
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The company refuses to refund money in a timely manner and their customer service in the Beijing office is appalling. There is no reason a refund should take 2 months to process, when tickets were only purchased a week before being cancelled. Even during these stressful times in the world, there is no reason this is necessary. Amanda, the agent assisting us, shouted at us for insisting on a timely refund, and then ignored us for several minutes while we tried to ask for the manager. We were even told the refund has been processed and was suggested to reach the bank we made the payment with. When we called to verify, there was no record Eva Airways had processed the refund with them. Do better!!
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Volaris
- 15 April 2020
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Volaris is a group of thieves. Think before to use this company airline. Any agency that is associated with them operates the same way. The agencies that support this airline Volaris treat costumers without any consideration, respect and honesty. They are connected to defraud those who at any time use their services to travel.
I have been dealing to get a reimbursement airflight ticket from Volaris for more than 4 months.
they canceled the flight that was already planned and the only thing that I requested was the refund of the flight that was not made, but they refused and made up a series of lies just to stole my money. Right now I am still dealing with lawyers to get my money back.
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Thai AirAsia
- 03 April 2020
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Horrible Airline. I understand Covid-19 screwed a lot of people but this Airline went into Scrooge mode. They made it almost impossible to get a refund and almost impossible to get credit (if that was a losing option for you). They continue to ask for a Big member ID number even if you aren't a member. They totally stole your money and then essentially waste many hours of your time as you attempt to deal with their stupid Ava chat. When you get past that you have to wait for another online chat to become available (if it's available at all). It's basically withholding your cancellation money and frustrating you to the point where you give up as it cost you days of your time.
Absolute scum, I hope the Airline is fined by the countries they operate within. This was not a one off, ten of thousands (perhaps more) customers get shafted.
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Etihad Airways
- 02 April 2020
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If I could give this airline and its customer service 0 stars I would. As a long time, international business traveller, my experience from airport check in to flight experience (in business class) ranks this airline near the bottom of my list, only a step above a Chinese airline I flew in the 1990's, when Chinese airlines held the worst crash, maintenance and service records. Airport reps are surly, robotic, and most unprofessional encountered (and THIS is the Business check in!). Flight attendants are only a half step above. At gate, there was no separate first/business line and we were all herded into a long line which didn't move for nearly 20 min.'s as there was some back up plane-side. After encountering the same robotic, surly service on board, I asked not to be disturbed and slept most of the 15 hours....
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Pakistan International Airlines
- 26 March 2020
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I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this.
When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK.
When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me.
I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.
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Flair Airlines
- 19 March 2020
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I booked a flight for spring break to go to BC, im a cancer suvivor with a compromised immune system who cant travel due to the covid 19 viris and Flare did not refund me my money only offer me a gift voucher with a date to use before sometime in June, i dont even remember the date in June, for bad this is i could book my flight if i did not pay upfront and now they wont give me my refund back, how sad.
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Aurigny Air Services
- 19 March 2020
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Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled “non refundable “. Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!
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Wizz Air
- 19 March 2020
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do not lift the customer line and cannot write email
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Malaysia Airlines
- 19 March 2020
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Very bad and unfriendly app
No update on current situation re lockdown
Asked a simple question
Can permanent residence of the UK travel back if they are a Malaysian passport holder
No answer
No update from airlines and unable to contact anybody
I can understand why they are losing money now when the on ground care is so bad and show no consideration for customer well being
My flight to London is on the 29/3/2020. What do I need to do ?
Please reply so I may make arrangements
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Allegiant Air
- 19 March 2020
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Rating - 0 (Don't even what to give it a 1 rating.
I have been trying to contact Allegiant to cancel my ticket for 5 days. Have used email multiply time, tried phone for what seem like forever...no connection or busy signal. Have sent text messages...nothing. My flight is to take off tomorrow...I was told that it won't help to go to the airport. My flying companion has gotten her voucher...why can't?! I understand the volume of calls and the situation...but put something out that will rest my nerves that I will be getting a voucher for my ticket!
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Lufthansa
- 18 March 2020
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This is the worst airline company I've ever have encounter with. Booked an air ticket flying from Singapore to Madrid, due to Covid-19, I've called in to have my flight cancelled as the situation gets worst in Spain especially in Madrid. Was told I am able to get a full refund for the ticket even though the ticket condition was non refundable. Upon double confirmation that I can get my refund, I got them to proceed with the cancellation. However to my shock and horror, they actually went back on their words and contacted me 2 weeks later saying that my refund cannot be processed and I am only entitled to unused taxes refund or rebook the supposedly cancelled flight which cannot be reinstated according to the customer officer who cancelled my flight to a later date. This is when the flight has been cancelled due to travel restriction now. Very disappointed with this company and the way they handle cancellation and refund so unprofessionally. If you can't do the refund, do not make the promise and taking this as little kids playing games. Regret booking the air tickets with this airline! Please avoid them at all cost! Nothing guaranteed with them!
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