Latest Airline Reviews & Traveller Opinions
Eastar Jet
- 20 October 2020
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I booked my tickets through Trip.com and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, Trip.com suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with Trip.com or EasterJet again.
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Oman Air
- 18 October 2020
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I had an extremely frustrating experience with Oman Air.
On 4 Sep 2019, my daughter booked two online return tickets from Brisbane to Tehran and Tehran to Brisbane for my husband and I.
Our flight to Tehran was on 24 December 2019 which was done with no issue. But our return flight was on 21 March 2020. Because of Coronavirus, I got an email from Oman air on 28 February 2020 that the flight was cancelled because of Coronavirus. As we had to return to Australia, and the flights from Tehran were to be restricted, we urgently purchased another flight and returned to Australia.
I contacted Oman Air several times and was put on hold for more than two hours, with no answer at all.
I sent an email to Oman Air and I got an automatic email on 28 of April 2020 that they received my refund request. And then on 7 of May 2020 I got another email that I should contact the site I have got the tickets.
I contacted the site, but they declared that I should contact the airline. I emailed Oman Air again and on 8 of September I got another response that they could not refund.
I know there is a crisis and I understand the situation well. But I suffered a lot of problems and extra expense to return home. It is neither fair nor reasonable to ignore my case.
I request to be refunded of the flight which is cancelled by Oman Air or issued other flexible return tickets because international flights are not available from Australia currently.
Oman Air has cancelled our flight and it is responsible for refunding or extending our tickets. But it does not accept its responsibly. I do not like to fly with such an irresponsible Airline that do not respect its customer’s right and I do not recommend it to anyone.
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Envoy Air
- 15 October 2020
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Your Flight Attendance Yolanda Hawkins made my day, she was very professional and super friendly.
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Neos
- 11 October 2020
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Because of the coronavirus, Neos canceled my flights that I ordered on July 2020. Neos offered me a refund, and I accept their offer and fill my bank details, they approved that they got the details.
But, since then, for about 4 months, they did not send the money and did not answer any of my many emails.
Using the chat in their sites they just tell me to email again.
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Blue Bird Airways
- 09 October 2020
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Do not book with bluebird! The worst airline! Our flight was cancelled in June and I still have not received a refund (it is October). They have ignored all my emails for months. They blocked me on instagram and delete all my facebook comments.
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Jet2.com
- 08 October 2020
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Hi ,,,We just want to tell you what an Excellent Flight To Rhodes we had From East Midland Airport To Rhodes September 9th Flight Time 11.30am & Also An Excellent Return Flight From Rhodes To East Midland Airport on September 23rd at 18.30pm We cannot Thank the Lovely & Helpful Cabin crew ,,, And the Pilot & His Crew Enough ... We Always Fly With Jet2 .. You are Simply Amazing !!!!! Cant Wait to Fly with your amazing Airline Next Year ....Once again A Big Massive Thankyou To All Of You
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AirAsia
- 05 October 2020
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I havent received refund for my flight which was cancelled by your airlines even after 4 months.
I am not getting any reply from your helpline when I call them or when I send email.
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Ural Airlines
- 29 September 2020
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My fly was cancel due to covid but they do not pay back. The phone does not work any more.
Afther fulling the form it says it will pay in 2 months does not true. Also they do no send a confirmation afther fulling the form. Do not go with this airline.
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Azores Airlines
- 28 September 2020
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I’ve travelled a great deal. This airline is the worst airline I have ever been on. They resell your seats on a regular basis and all of the sudden the seat you paid for months earlier has been given away and you find yourself either in a terrible seat, separated from your partner or on a waiting list. I am dead serious. It matters not your age, I know of a near collapse of a senior because of the stress of putting them on standby after they had booked and reserved seats months earlier. The Sata staff were short of sadistic animals in their treatment. I believe they booked through Lawson and I suspect the sellers and airlines are in it together. I hope they all go bankrupt so other airlines can have a chance with human people as staff. There needs to be negative ratings because Sata Azores deserves a negative rating.
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EasyJet
- 24 September 2020
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On the 14/9/2020 we travelled wto corfu with easy jet,flight number EZY 1977. The cabin crew, Craig, Sian, Chris and Sarah were amazing, nothing was too much trouble for Them. We will definitely fly with Easy jet again, and the cabin crew mentioned are a credit to you.
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Asiana Airlines
- 31 August 2020
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Worst experience ever . . . Poor customer service, rude n still haven’t refund my ticket yet like they had promised not too mention my luggages got lost too.
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SunExpress
- 19 August 2020
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Horrible service, rude staff. We were left at the airport in Antalya .they didnt let us fly back to berlin even it was against the law.
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Air Cairo
- 16 August 2020
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HARD TO CONTACT THEM
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Sunwing Airlines
- 11 August 2020
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[Warning] PLEASE READ before you spend any money!!
PLEASE READ before you decide to spend money on SUNWING Vacation. People at Sunwing are nice and professional when taking you money.
However, when time come for refund, they are beyond ridiculous and ignorant. My refund request was submitted at the end of 2019, while they said it takes one month to process, my request was not approved until Mar 2020. AND, until now, Aug 2020 no refund was issued. Every time i am trying to reach out them, only answer was "will follow up with you once I receive information about your refund" ...
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Lion Airlines
- 10 August 2020
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I had a Return Air Ticket on Lion air Thai Lion Air flight SL 0219 scheduled to depart from Mumbai, India (BOM) to Bangkok Donmueang, Thailand (DMK) on 30 Apr 2020 this was cancel due to Covid, I have mailed them and they told me they will refund the full amount, each time I have reminded them on refund status, there was reply saying all the refund are in process and then after sending reminder they stop replying.
this has put the Lion Air Image in very bad,
I hope the CEO read the mail and act on this.
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Jetstar Asia
- 04 August 2020
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Wow! what type of airline is this! Can't reach any of staff from Jetstar. Nobody pick up the phone, no email reply at all.
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Air Transat
- 16 July 2020
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Don't book with Air Transat unless you wish to experience immense frustration from their random and routine changing of your booked flights by several days.This is the second time Ive booked with them and have had dates changed by as much as 3 days! First time, pre Covid, I was granted a refund as the Eco flight I booked ( as a scheduled flight) was changed resulting in shortening my European vacation/planned trip by 3 days. Now this second time I have rec'd 2 emails in 3 weeks shortening my Domestic trip at first by one day and now by 2 more days..I can only access a credit..no full refund ( so I can go and book on a more reliable airline!)! I have 2 weeks til I travel and at the rate of an email every week or so shortening my trip I wont have a vacation at all! I understand Covid times but they did this precovid as well..a credit is no help with an airline that I now have zero confidence in. I have flown with them previously and experienced great service/food etc on the flight..but I can't tolerate,nor should a business continue to be able to function, when it is as unreliable to this significant degree.
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Ryanair
- 14 July 2020
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RYANAIR !!! - Cheap - but NOT cheerful.
Be very careful before confirming any bookings - because once you pay, these Irish fraudsters have got you by the short and curlies. It is all take and no give for any errors or changes.
Unscrupulous, un-sympathetic, scheming and devious airline.
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Bahamasair
- 13 July 2020
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This is a pathetic excuse for a commercial business which masquerades as an international airlines. I live in Orlando and called the 800 reservations number this morning. Their time of opening is 08:30 but after 3 calls got some one at 08:40 AM only to be put on hold by the agent who then disconnected the call. Bought two reservations about three weeks ago to fly at 08:15 PM on July 03 and July 17. On July 03, we showed up to the airport only to be told there was no flight - we never received any communication. I am currently on hold once again waiting for someone to tell me whether there is flight on Friday 07/17 at 08:15 PM. Just got disconnected again by an agent. This is a joke - customer service is non-exist - the agents come across as if they would rather be somewhere else. The Bahamas is hurting for tourism dollars and this is the way they are treating folks from the Us. I plan to file a complaint with the FAA.
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Turkish Airlines
- 02 July 2020
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Forget about customer service, all lines are busy or no answer. Iif you are lucky enough to get to a customer service agent you'll have a rude uncooperative one and totally forget to get a refund even if the flight is cancelled by them. Ignore the low prices, the problems will make you pay way more.
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Interjet
- 01 July 2020
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My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. We showed up at the airport ready to go and they told us the flight was cancelled. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there.
The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight.
Eventually we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy."
I am very upset by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing.
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Royal Jordanian Airlines
- 18 June 2020
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Just THE WORST COMPANY ON EARTH !!!
> they cancel your flight
> they are unable to offer you a replacement flight, whereas they belong to "Oneworld" association, like other companies that still fly,
> they are unable to tell you when they will fly again (or they give you 3 different dates on the same day!)
> they (try) to refuse a refund, when they are forced to do so by law,
> they "offer" you what they call a "free rebook", asking you to pay 73% extra,
...and most importantly, most of the time, they don’t even respond to your messages (less than 15%),
And when they do, they don’t respond to anything!
Why do I have to rate them 1/5, when they deserve a 3 ...below 0?
Run away from this company!
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Air France
- 16 May 2020
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One of the poorest companies i have ever used. continual refusal to process refunds as law states. People will remember wher pandemic is over
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Stobart Air
- 14 May 2020
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Cabin crew are lazy and rude on the Isle of Man to Manchester route , poor English level
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Smart Wings
- 13 May 2020
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smartwings client scam
Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be ..............
Cancelled flight, no refund within EU-regulations - Review of Smart wings
Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight.
The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail
Dear client,
thank you for your email.
We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com.
Thank you for understanding and have a nice day.
serious violation of customer's rights.
In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, I’m not nervous because i will get my money at the end and i will also not let them play with me.
Please share this reviews so that people can know who is Smart wings airlines
I want my money back
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Travel Service Airlines
- 13 May 2020
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smartwings client scam
Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be ..............
Cancelled flight, no refund within EU-regulations - Review of Smart wings
Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight.
The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail
Dear client,
thank you for your email.
We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com.
Thank you for understanding and have a nice day.
serious violation of customer's rights.
In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, I’m not nervous because i will get my money at the end and i will also not let them play with me.
Please share this reviews so that people can know who is Smart wings airlines
I want my money back
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Trans States Airlines
- 07 May 2020
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Great crew. On time. Nice flight
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Emirates
- 07 May 2020
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We request refund of the full amount of $7000.00 for cancellation of two Business Class tickets due to travel ban by Government of India for other nationalities due to Covid 19. We were told that we will get refund within 15 working days because we filed the refund/cancellation on March 12, 2020. The staff is rude and told us it will take 6 months to get the money back. Do not travel through Emirates and I prefer to travel through Gulf airlines from USA.
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Iberia
- 07 May 2020
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We were scheduled to fly fr om LPA Las Palmas via Madrid to DUS Düsseldorf on Thurday 19 March 2020.
These flights were cancelled about 24 hours beforehand then due to the Corona Virus Emergency by Email.
We were offered IBERIA Flight Vouchers valid for 9 months as recompense per Email which we refused and demanded they repay us the money ˆ 277,85 through our payment Mastercard credit card by return Email to them. No reply!
After this we followed up with 2 further Emails requesteing IBERIA to answer us and repay our money as is required by EU Law within 14 Days! Again no replies just stony silence!
Back in German we wrote again to IBERIA by registered letter requesting the return of our many payed for flights we did not recieve and as per EU Law and again no reply from IBERIA.
3 weeks before our flight with RYANAIR Lauda Motion were cancelled becaus of the Virus Emergency and we recieved our mony back withour and apllication or hassle within 7 days! What does this tell us? Ignore IBERIA and use a relieble airline!
We have put the matter now in the hands of our lawywer in Düsseldorf and made a formail complaint to MASTERCARD that IBERIA is withholding our money for fk
lights they cancelled and did not operate for us!
Our recommendation is when the Virus Emergency is ended do not fly or use IBERIA because their service to clients is terrible especially wh ere their flights are cancelled and financially they are running on thier rims!!
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Aerolineas Argentinas
- 30 April 2020
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My husband and I would like to express our extreme displeasure with your customer service! While on a vacation in Argentina, due to Covid 19 two booked flights were cancelled by your company. Although this virus is not your fault, the lack of a refund concerns us greatly! We are still stranded here in Argentina, basically homeless! We have been forced to live in a TERRIBLE, yet expensive hotel for almost 6 weeks! If we had received a refund in a timely manner we could have purchased a flight to leave. Not every vacationer is wealthy! We are NOT! Now are credit cards are maxed out! No one answers phones or emails. When a request for a refund has been submitted, no confirmation of even having been received! Please remember, after this is over, some companies will stand out as having cared, others not! So far we will not ever again consider ypur airline for our future travel plans!
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Eva Air
- 25 April 2020
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The company refuses to refund money in a timely manner and their customer service in the Beijing office is appalling. There is no reason a refund should take 2 months to process, when tickets were only purchased a week before being cancelled. Even during these stressful times in the world, there is no reason this is necessary. Amanda, the agent assisting us, shouted at us for insisting on a timely refund, and then ignored us for several minutes while we tried to ask for the manager. We were even told the refund has been processed and was suggested to reach the bank we made the payment with. When we called to verify, there was no record Eva Airways had processed the refund with them. Do better!!
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Fly Jordan
- 19 April 2020
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Thnan u fly Jordan you have amazing service
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VivaAerobus
- 18 April 2020
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Hi guys, I had I flight by Viva Aerobus at 27 March and it was worst flight ever!
it turned out that I have to pick up the luggage on connection in Mexico City and pay for it twice! but when I bought the ticket, of course there was no information about it! And next, my second flight was canceled, they gave another one four hours later, but nothing more, no food no stay, I spent all night in the airport with nothing .. I’m no doubt, it’s breaking the rules!
So think twice before take a flight at this terrible airlines
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Volaris
- 15 April 2020
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Volaris is a group of thieves. Think before to use this company airline. Any agency that is associated with them operates the same way. The agencies that support this airline Volaris treat costumers without any consideration, respect and honesty. They are connected to defraud those who at any time use their services to travel.
I have been dealing to get a reimbursement airflight ticket from Volaris for more than 4 months.
they canceled the flight that was already planned and the only thing that I requested was the refund of the flight that was not made, but they refused and made up a series of lies just to stole my money. Right now I am still dealing with lawyers to get my money back.
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Scoot
- 05 April 2020
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Scoot's website allowed for refunds from Korea to Taiwan due to the situation. The agent asked why I wanted to cancel. (I mean are you kidding me!?) Obviously due to COVID-19.
After reading off exactly what the website had stated about being allowed a refund, she "looked into" my booking and said that I would be refunded in 5 weeks. It's now been over 6 weeks and I have already written SCOOT multiple times through multiple media links. I get that they're going through a crisis too with all that's happening but to not even respond to me ONCE about my current refund situation is THE WORST SERVICE an Airline could ever provide!
Just a heads up, I was told I would receive my refund back when I cancelled on FEBRUARY 23RD. Good luck trying to get yours.
Do yourselves a favor and don't fly with this airline. They won't take care of your matters seriously.
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Thai AirAsia
- 03 April 2020
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Horrible Airline. I understand Covid-19 screwed a lot of people but this Airline went into Scrooge mode. They made it almost impossible to get a refund and almost impossible to get credit (if that was a losing option for you). They continue to ask for a Big member ID number even if you aren't a member. They totally stole your money and then essentially waste many hours of your time as you attempt to deal with their stupid Ava chat. When you get past that you have to wait for another online chat to become available (if it's available at all). It's basically withholding your cancellation money and frustrating you to the point where you give up as it cost you days of your time.
Absolute scum, I hope the Airline is fined by the countries they operate within. This was not a one off, ten of thousands (perhaps more) customers get shafted.
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Etihad Airways
- 02 April 2020
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If I could give this airline and its customer service 0 stars I would. As a long time, international business traveller, my experience from airport check in to flight experience (in business class) ranks this airline near the bottom of my list, only a step above a Chinese airline I flew in the 1990's, when Chinese airlines held the worst crash, maintenance and service records. Airport reps are surly, robotic, and most unprofessional encountered (and THIS is the Business check in!). Flight attendants are only a half step above. At gate, there was no separate first/business line and we were all herded into a long line which didn't move for nearly 20 min.'s as there was some back up plane-side. After encountering the same robotic, surly service on board, I asked not to be disturbed and slept most of the 15 hours....
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Flydubai
- 30 March 2020
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I have booked online for Fly Dubai, Due to sickness, I was not able to travel, I called the customer service team to cancel, however, he has told me that don't to cancel through him, and send an email to letstalk@flydubai.com with my doctors note two days before my flights, and I do not do anything, the airline will make an exception and refund you the money to the Credit Card, After so many failed attempt, a few days ago and I had asked them to modify my booking, they have unilaterally cancelled my flight and have sent me half the value of my ticket in a voucher. I am sending email and follow up, since I am writing this embezzlement no body is responding me. This is more like an of clients funds by an Fly Dubai.
This Airline is the most corrupt and irresponsible. Please think twice when you want to fly with Fly Dubai.
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Pakistan International Airlines
- 26 March 2020
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I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this.
When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK.
When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me.
I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.
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LOT Polish Airlines
- 24 March 2020
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I have been using many different airlines on transatlantic flights: polish airlines LOT, British airlines, Virgins airlines, Swiss airlines. In my opinion LOT has very good new planes, good service during the flight , very good service in first class lounge in Warsaw airport, no compare to the others except British airlines in London. However if you fly by LOT you can assume that departure always be delayed.. Since I has been flying for last 15 years firstt class I was very upset that a year ago when I lost connection in USA due to bed weather condition in Jacksonville Florida. I wanted rebook my flight for next day. Me and my wife, we had to pay significant additional money. I was very upset but I hoped that since I am member of Miles and More and frequent flyer to Poland from USA that I will have better treatment. Very upsetting, but since I am POLAK i gave them 3 stars.
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Flair Airlines
- 19 March 2020
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I booked a flight for spring break to go to BC, im a cancer suvivor with a compromised immune system who cant travel due to the covid 19 viris and Flare did not refund me my money only offer me a gift voucher with a date to use before sometime in June, i dont even remember the date in June, for bad this is i could book my flight if i did not pay upfront and now they wont give me my refund back, how sad.
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Aurigny Air Services
- 19 March 2020
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Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled “non refundable “. Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!
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Wizz Air
- 19 March 2020
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do not lift the customer line and cannot write email
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Malaysia Airlines
- 19 March 2020
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Very bad and unfriendly app
No update on current situation re lockdown
Asked a simple question
Can permanent residence of the UK travel back if they are a Malaysian passport holder
No answer
No update from airlines and unable to contact anybody
I can understand why they are losing money now when the on ground care is so bad and show no consideration for customer well being
My flight to London is on the 29/3/2020. What do I need to do ?
Please reply so I may make arrangements
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Allegiant Air
- 19 March 2020
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Rating - 0 (Don't even what to give it a 1 rating.
I have been trying to contact Allegiant to cancel my ticket for 5 days. Have used email multiply time, tried phone for what seem like forever...no connection or busy signal. Have sent text messages...nothing. My flight is to take off tomorrow...I was told that it won't help to go to the airport. My flying companion has gotten her voucher...why can't?! I understand the volume of calls and the situation...but put something out that will rest my nerves that I will be getting a voucher for my ticket!
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Lufthansa
- 18 March 2020
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This is the worst airline company I've ever have encounter with. Booked an air ticket flying from Singapore to Madrid, due to Covid-19, I've called in to have my flight cancelled as the situation gets worst in Spain especially in Madrid. Was told I am able to get a full refund for the ticket even though the ticket condition was non refundable. Upon double confirmation that I can get my refund, I got them to proceed with the cancellation. However to my shock and horror, they actually went back on their words and contacted me 2 weeks later saying that my refund cannot be processed and I am only entitled to unused taxes refund or rebook the supposedly cancelled flight which cannot be reinstated according to the customer officer who cancelled my flight to a later date. This is when the flight has been cancelled due to travel restriction now. Very disappointed with this company and the way they handle cancellation and refund so unprofessionally. If you can't do the refund, do not make the promise and taking this as little kids playing games. Regret booking the air tickets with this airline! Please avoid them at all cost! Nothing guaranteed with them!
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Miami Air International
- 13 March 2020
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Never have I ever had a worse experience. My group arrives 2 hours early and the airline had none of our info ready. The flight was scheduled to leave at 8am and we didn’t receive our boarding passes until much after that. They then proceeded to not let me board the flight due to a passport issue and had no sympathy. Also didn’t get a refund at all, when i went over to southwest they treated me with so much respect and were so helpful. They got me the soonest flight out so that I could meet my friends on the trip I paid for that I wouldn’t have gotten a refund on. I do NOT recommend this company to anyone.
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