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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Turkish Airlines

19 April 2024 Florian
It was a fun and enjoyable flight. The seats were wide and I was able to travel comfortably. There were also personalized storage areas. The food was also very delicious. The attention and courtesy of the cabin crew was very nice.
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LATAM Airlines

19 April 2024 Seema P
I am here now at Cartagena airport, it's 11pm here in Colombia. This whole experience with Latam makes me know I will never come to this country again. First of all, please be very careful flying domestic airlines at el derodo airport in Bogota. They will keep changing the gate number last minute and you will have no idea. In certain areas you can't here the speakers. I was supposed to be at gate C2 to Cartagena at 12:34 flight. Because they changed the gate, I was there two hours ahead of time, I missed my flight. I asked them at the counter, they told me l had to go back out and speak to a representative. I went out, this airline is affiliated with Delta. Even though they knew I was a gold Medallion member, they said they couldn't do anything and I had to go to ticketing. Now, during this time, no one is telling my luggage hasn't gone on the flight. I speak to the ticketing area, I find out that there are 3 other people who missed their flight because of the gate change. And the ticketing lady says for a 9 pm flight there are seats but I have to pay another $150. I could get a cheaper flight on another airline and she told me to do this. Again, she never tells me my luggage is still in Bogoda. I catch a 7:30 flight on Wingo that left an hour late, only to find out when I get to Cartagena that my luggage isn't here and the 6-7 reps that are at the latam podium state they can't help me. There is no supervisor to speak to. Finally, by calling delta, I get a working customer service number. I'm still waiting on the line. Alone as a woman, not knowing the language, with no luggage because of this airline. Not knowing what to do. Should I just leave and go back home. Is my luggage still in bogota. I don't know what to do. The picture I have posted are of the incompetent and unkind agents that found humor in my helplessness.
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Privilege Style

18 April 2024 Rich V.
We flew Privilege from Amsterdam to Madrid on 12 April on what originally was to be a KLM flight. I have never felt unsafe on a plane until this trip. The pilot of the A321 could not keep a straight path down the runway on takeoff, and the plane wobbled as soon as we left the ground, even on a calm day. The landing in Madrid was one of the hardest that I have ever experienced. Our group of three was so apprehensive about flying Privilege back to Amsterdam that we booked a direct flight from Madrid back to the USA to avoid Privilege. I will never take a second flight with this airline.
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Nile Air

17 April 2024 Guest
Truely disappointing My ticket number is3256692438539 flying from Sharja to Cairo tomorrow 18 Apr at 8:45 please note that we are suffering force majeure in Emirates roads due to flooding, lightening and thunders that took place yesterday in Emirates cities, roads were closed to everywhere in Emirates, roads were closed to airports , no access whatsoever to sharja Airport .. even Egyptair has suspended its flights to Dubai and Sharja . Due to the aforementioned conditions you should suspend your flights or postpone to better circumstances. I really don't understand what should I do and how can I reach sharja Airport tomorrow With reference to above mentioned force majeure conditions I request you to postpone my flight of tomorrow, without any extra fees. Regards Rehab Saad
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Flydubai

17 April 2024 Style_Bhai
These idiots halt flight operations because of rain and high winds! Its a plane, it can deal with rain and high winds! My Fly Dubai didn't get the memo. What a bunch of clowns, no one knows what they are doing. They made Dubai look like a joke. Avoid Dubai and avoide fly dubai. It's a shit company that will cancel your flights if someone pours a bucket of water on the run way
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Egyptair

16 April 2024 Hamdi
My advice to anyone don't travel with egyptair. They're corrupt and they don't have any manners. They don't know how to treat customers and they don't have any respect to foreigners. Is all about money. If you want to fight corruption then start to boycott egyptair.
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Blue Bird Airways

16 April 2024 Rita Borenstein
I had tickets from Budapest to Tel Aviv. Both flights were rescheduled and one twice, so my connecting flights from Sweden did not work. Due to the situation in Israel I can understand. But what is a problem is that they promised me a refund which I received for one of the flights, but for the other one they promised I have now waited two months. Their customer service does not respond to my several e-mails. I travelled with ELAL and Israelair and both airlines were easily responding and the flight were on schedule.
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Caribbean Airlines

16 April 2024 Guest
Worst airline ever, lost bagage, customer service not available and putting the fault on the customer who was in transit 🤣🤣
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Air Senegal

15 April 2024 Guest
Whoever is going to travel with Air Senegal needs to be ready for unannounced lengthy delays and lost, or forgotten by airline luggage. Beside that the luggage is lost you need to arrange another trip to go back to the airport to pick up your luggage on your own since the air line does not deliver it to your heme. Air Senegal put red stickers Priority on the business class passengers luggage but in reality there is no Priority whatsoever!
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Iberia

12 April 2024 Miguel Alvarez
Horrible customer support for their frequent flier program months to update an email address and no access to benefits meanwhile Useless efforts every time explaining the whole story to a new person never allowed to talk directly to a supervisor and problem never solved just automated replies with empty promises
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Air Arabia

12 April 2024 Dr.Mohamed
Very bad flight experience, bad service,bad app and seat reservation, weird airbus not good at all, My Baggage nearly all damaged, one of the devices was completely inoperable. I don't suggest them at all. Competitors have working wifi, better customer service from agents, whole better dealing with baggage,better aircraft.
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Vueling Airlines

11 April 2024 Guest
Hi, I bought a one way multi leg flight ticket with Vueling from Malaga to Barcelona and from Barcelona to Geneva. I brought a backpack with me as hand luggage and, despite it fitted in the basket for luggage to be put under your seat (I even did a couple of pictures), they asked me to pay 60 EUR x 2 legs = 120 EUR as according to them it did not fit well in the basket. For me the situation was very abusive by Vueling and I tried to record the situation at the boarding gate with my phone but Vueling staff told me that this was prohibited. At the end, I refused to pay and I had to book another flight. I would advise other travelers from Vueling with hand luggage who believe that they should not pay for their hand luggage to get on board as soon as possible. Why? Because it Vueling staff get abusive, there would be many witnesses who can also record with their mobile phones what is happening. Also if they get abusive and start discussing with a passenger, then the flight would delay because of them. Otherwise, if you are boarding the last one like me, they can just ask you to pay any amount that they want even if your hand luggage fits the required measurements and in case you dont pay, they dont care at all about leaving you on the ground... However, they can be reprimanded if the flight is delayed because of any issue like this.
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Sun Country Airlines

09 April 2024 Bill Dravis
I will never fly Sun Country again and I hope whom ever reads this never does either. The rules they say they follow they do not. The complaint dept. Will sweep you under the rug well we told you so we are not refunding your money. Just don't fly with them. One time and one time only never again worse flight ever.
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Brussels Airlines

09 April 2024 Ousman Mahamat Issa
One of the worst ever company I have ever come across do not book or buy your tickets especially online must of the time they do not an office where you can turn to when you are in trouble just some customer service call center in India they know.or understand nothing about customer service, they denied me rescheduling when when I bought my time online with brussels air line and put me with air canada and I was told by Air Canada that I should call brussels airline and reschedule my flight for me and I when I did they refused to even listen to me tell me that I did not show up at the air port how come and when I call air Canada they tell me there is nothing wrong air brussels should reschedule me , I got caught between the two of them frustrated at the airport and confused and stressed now probably look for a good lawyer and get in touch with CBC news to go public that's the only solution I have now .
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AirAsia

08 April 2024 Guest
Awful checking in service in Udonthani (Thai Airasia). They want to collect only few extra money by not considering anything. First of all, I bought check-in bag weight 30 kgs, seat, and meal in advance when check in at the counter, they said to me the they allowed carry on bag weight only 7 kgs. My carry on bag is 10 kgs, I said to check in counter lady that I could pay extra for overweight due to I carried important legal documents, tablet, power bank, and very high value items which could not put in check in bag and I asked to pay extra money for over weight for carry on bag. They said to me cannot do that due to safety but if I have extra membership card something they could allow to carry more than 7kg. So IT IS NOT SAFETY ISSUE at all. Hence, I tried to separate documents and and some valuable stuffs to put in check-in bag and let they charged more money for check in bag and wishing everything is fine!. (Cannpt claim lost items) Hope this experience will be an advice for anyone who want to travel with low cost airline that will charge extra in everythings even when you make payment online , they will charge fees for payment as well.
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Philippine Airlines

07 April 2024 Ben
Unfortunately, we've received absolutely terrible service from Philippine Airlines and definitely will not book with them again. We booked flights from London -> Manila with them for a large wedding party of 9 people. Having had the flights booked for 18 months, Philippine Airlines cancelled the flight just a few weeks before we were due to fly. It was such a huge problem for us, as this flight cancellation jeopardised our entire wedding. After contacting our booking agents, several alternative flights were suggested to Philippine Airlines, all of which were declined by the airline with no reason given. After several back and forths with this, I contacted Philippine Airlines directly. This led to a long-winded episode of explaining and re-explaining the problem to a host of uninterested customer service agents, eventually taking up over 5 hours of my time on phone calls. Each of the alternative flights were declined for a variety of unconvincing reasons, which I suspect masked the real reason that the airline would lose money actually providing the service that we paid them for. Eventually we were forced to refund the flights and rebook with another airline, losing out on literally thousands on pounds due to the increased costs between when we booked and when Philippine Airlines cancelled the flight at the last minute. I'm now going through the process of claiming compensation from Philippine Airlines, to which they have stopped answering e-mails. Phoning is also difficult, as it's always being referred to "another department" who, as customers, we cannot contact directly. Booking with this airline is a huge risk, so please consider other options before making your booking. Learn from our mistakes.
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Rwandair

06 April 2024 Guest
Rwanda airline, please you people should do better this is the same thing you did to me in 2022 December. From Dubai to Abuja Nigeria just for me to get to Abuja and my luggage was left behind in Dubai without my notice and I have a connection flight to port Harcourt which is actually my base. And I was told the next flight from Dubai will be on Sunday and I have to stay back am I the hotel now and am paying the bill all because of you negligence and respect for your customers. I sm highly disappointed at your airline. The worst is the number I was given to call is not even available at all. Please you guys should rdo better. Am disappointed and so sad if am to rate you guys is a 0+ for me becauseis my 2nd experience with thus disappointingI just criedat the airport but the lady at the Nigeria airport was kind and nice to calm me down but I am not happy. .
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AJet

05 April 2024 Sharlene
I had a comfortable and enjoyable trip. The cabin crew has a big share in this. He was caring, courteous and friendly throughout the flight. The treats and drinks were very nice. I loved the freshly squeezed orange juice.
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Frontier Airlines

04 April 2024 Vivek
Flight got delayed from 4.04 pm to 9.07 pm more than 5 hours. No meal vouchers provided even after many request. It was verbally confirmed but no action after that. Supervisor on hate 12 was very rude. It was mentioned there might glitch in system and we are not responsible. It was complete mental harassment with my 2 kid 5 and 11. No flight staff was supportive. I booked option flight 4919. This flight also got canceled. Even after many request from everyone it was confirmed for hotel voucher. Only 1 staff was handling issuing new flight option. We need to wait for hotel vouchers till 4hours after many request. Complete mishandling . This situation can atleasrt be handling by putting more staff because of this uncontrolled canceled but no action was taken from flight staff. It was complete mental harassment for us to reach home . No other flight are available.
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VietJet Air

02 April 2024 Guest
Im a regular customer of VietJet Air, especially on flight routes SGN-SYD & back. They are fabulous in doing their jobs, from checkin agent teams to cabin crews, have great experiences with them. Delayed happened once in a while but all good after all. Its worth the money.
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Spirit Airlines

02 April 2024 Everett Fuller
I flew this airline when I was 4 and still remember turbulence and unkind service.
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Delta Air Lines

02 April 2024 Everett Fuller
BEST flight experience ever! Amazing service. super good cleaning and really good landing. Overall a great airline.
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Clickair

30 March 2024 Alejandro
Worst airline experience ever. We had 3 national flights in Colombia with Clic and all of them experienced very significant delays - 3h, 6h and 5h respectively. No reason given and the weather was perfect so its not related to that. They dont provide any alternative solution, not even an apology. Dont fly with them.
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Flynas

30 March 2024 AJGuest
You Will be disrespected, you will never get treated good at this airline, and they will not step one step to help you get a good experience using their airline service. Do not book with them youll face a headache and problems that will ruin you vacation or trip.
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Flyadeal

30 March 2024 Guest
Really worst service in the world Highly not recommend to go with this airline ever
 
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Flair Airlines

29 March 2024 Georg
Disgusting company they work only for the sake of money, not for the sake of passengers and not for the sake of the future, this was the first and last time I flew with this company, I will never fly again and I do not recommend it to anyone, its terribly terrible.
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Silver Airways

29 March 2024 Guest
Flown Silver Airlines twice. First time they left me stranded in the DR and offered a return flight for one WEEK later. The took 5 months to return my money. Decided to give them a second chance in SJU to find a delayed flight and other people here saying their morning Silver flight got cancelled for no reason. Horrible airline.
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Pegasus Airlines

27 March 2024 Linda
Terrible no one to contact. Fobbed of. Told no ma nageres. Won't accept official documentation re illness. They want documents with a seal. Eng didn't use seals since 17th century.
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Volaris

26 March 2024 Dominique Singleton
Volaris airlines is by far the biggest piece of sh&% garbage airline that i have ever flown on. It's like Spirit and Frontier came together and doubled down on not giving a damn about people, money, time or procedures and created this huge pile of dogsh##$ trash airline that is VOLARIS. If you don't speak Spanish, they don't give a damn about you and will give quick instructions without considering you as a human. Also they make changes to your flight plans, make you disembark the plane, only to have to go through a security screening, where they then make you throw away all of the beverages you paid for, for your 6 hour flight. They don't care that you spent money and they don't care how wrong they are. They will also lie to you and tell you, that you can check your carry on bags for free. Once you check your bag, you realize you ended up getting charged. I can't urge folks enough to not ride with this crooked company who only cares about forcing you to make in flight purchases. Finally the seats are just a piece of plywood with the thinnest cushion you could think of, and it's a 50/50 shot if your seat will actually recline. There are absolutely no features on board make the flight bearable. The flight attendance are rude as all hell, and will bang into you without a second thought or even an attempt at remorse or professionalism. I can't say it enough DO NOT FLY WITH VOLARIS. The service is terrible and the flight just feels unsafe in general Also stay away from GROUPON. They booked this second rate nonsense for our vacation and they did it without a care or even seeing that VOLARIS is recommended by no one. It's fun to travel, but there are much better ways to do so, and i am more than happy to pay extra to never have to experience the flight that is VOLARIS.. if I could rate them 0 stars I absolutely would. They deserve to be exposed and called out for what a shady, uncaring and unprofessional airline it is from reception to the flight, to exiting the plane itself. The final straw was that these disgusting pieces of trash went through my sons suitcase... zip tied and and stole his Nintendo switch out of his bag. A bunch of sad sorry disgusting useless people. VOLARIS IS NOW SYNONYMOUS WITH JOKE and THIEVERY!!!
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VivaAerobus

22 March 2024 Guest
Horrible disgusting service. Stupid management. Terrible airline avoid them at all costs
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Sunwing Airlines

20 March 2024 Guest
Terrible company all kinds of false advertising
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Royal Air Maroc

20 March 2024 Mohamed
There is a need for an upgrade in the chairs as they are not comfortable. Additionally, the touch screen system requires improvement as it currently offers outdated movies and series compared to other airlines. While the food and staff are satisfactory, it has been noticed over the past five years that the chairs and entertainment system have become outdated.
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Winair

18 March 2024 Alain
Flying at its worst! Completly unreliable Airline. Delays or cancels or reschedules flights on the spot. Displays are not accurate. Showing flights that simply do not exist. Groundstaff at SXM arrogant and in no way helpful. They just don't care about you. Looks they have given up by all this hassle. Avoid it if you have a conneting flight within 6-8 hours or look for an overnight stay at conneting airport, especially at SXM. Or better adapt your routing according to your needs.
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WestJet Airlines

17 March 2024 Jonathan Tasker
Great airline if you love delays. Like 5 hour delays. Then when you claim the compensation for said delays they blame 'safety' concerns. Absolute joke of an airline and if you can, fly with someone else. Even if it costs a little more.
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Lufthansa

16 March 2024 Guest
WARNING!!! IN THIS COMPANY WORKING CRIMINALS!!! I have my flight from Dublin to Frankfurt. When I was registrating on my flight I needed to pay for missing my flight to Dublin. This person who made registration stole all details from my card and after that I had transactions from Ireland. I used my card in this country only in airport when get registration. And one person kept my card in hands. His name was Dave, as I heard. So, if you want to have a good sleep at night and not be nervous you should not fly with this company! I'm really dissapoint! The people who work in this company are criminals! I hope that this person will suffer from stealing my money. Be careful at the airport and people working here. All proofs can show everybody who need.
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EasyJet

14 March 2024 Andy
Easy jet baggage warning! My wife and I flew from Geneva to Manchester yesterday. We had booked one case and one ski bag as hold luggage. The ski bag was 21.5kg the case was 19.5 kg. Total 42kg. But you are not allowed to combine luggage allowances any more (the first I had heard of it ) so we had to re-pack the bags to get skis to 20kg and case to 22kg. This avoided an excess baggage fee of 18. Next the agent said I would have to check in my ski boot bag = excess baggage fee of 90. The ski boot bag had passed the Jet2 cabin bag size test outbound but was too big for EasyJet small cabin bag inbound. The fix here was to put one boot in my wifes shoulder bag. Phew. All rather stressful. At the gate passengers were being charged 90 for wheelie bags that wouldnt fit in the small cabin bag sizing frame. From what we saw EasyJet are trying to compete with Ryan Air in getting as much money out of their passengers as possible and making flying more difficult than it used to be.
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Wizz Air

13 March 2024 Pantelis Theodoropoulos
First time i flew Sky Express and what can i say im pround as a Greek to have a Greek airline like this. Very affordable prices but staff were extremely helpful and friendly with warm Greek hospitality - Flights GQ701 London to Athens and GQ700 Athens to London. I never ever want to fly criminal airlines with Ryanair and Wizz Air ever ever again. They are a bunch of crooks with every scam in the book to hit you with hidden costs. Once you go Sky Express youll never go back to Ryanair or Wizz Air.
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Jetstar Airways

12 March 2024 Akhter
The most corrupt airlines when you book tickets with any airlines by default you get 7kg cabin bag but this clowns says carry on bag & hand bag both bags should be 7kgs in total it means indirectly forcing you to purchase extra baggage $47 for 20kg each side minimum purchase, and shows cheaper price when i open it doesnt give me the option to select forcing to upgrade saver plus which is higher price tickets so what is the point of advertising low price you morons i wish your airlines should disappear forever
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British Airways

07 March 2024 Guest Judith
Flying BA off to bad start tonight booking return flights from Gatwick to mainland Europe.Glitchy site crashed just as I paid with credit card error message. Ok thought it hasnt gone through - no record of flights, flight numbers or record of card transaction on website , no email confirmation. Checked my phone bank details yes indeed money had gone from my account. With no proof thought itd been scammed. Managed finally to get through to customer service ( waiting on hold for hour. ) They were actually really helpful - able to trace flight through bank card details. Unable to access tickets and no email but at least know Im booked these flights. Guy was great - full marks. Null points for BA - shockingly bad website, totally understaffed. Says these details will come through shortly, Thank god its an advance ticket of some weeks.
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Sichuan Airlines

06 March 2024 Chew
Terrible website, booked a flight from chengdu to Singapore, made payment via master card , shows error on their web page, checked on bank account payment went through twice and till now I didn't receive any confirmation mail, called their hotline and was told to get back to me within the same day and it didn't happen ,thats disappointing! Avoid at all cost!!
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Air Transat

02 March 2024 Dawn
Wow! Havent taken my flight yet but had to make a couple of changes (February 29, 2024) and was speaking with LENA in customer service and I dont think that I have ever come away with such a positive feeling as I did after speaking with her. I was on hold for a bit but it was worth it. LENA was friendly, patient and a very helpful. I would have to say, A REAL SWEETHEART!
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Ryanair

21 February 2024 Morteza
Never buy a ticket from Ryanair, you think you bought a cheap ticket but you are very wrong. They take money from you for different reasons. After that, you have to pay for the train and bus. If there is a complaint, no one cares about you
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Sky Wings Airlines

19 February 2024 Guest
Tried to charge me £110 to add my middle name to my ticket after booking.
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Air India Express

17 February 2024 Gautam Ghosh
Double Payment for Dinner On 09 Feb.24, night, I had traveled from Kolkata to B'lore by Air India Express flt no.I5-554.While flying, I paid Rs.300 in cash (as the card machine malfunctioned) for one cup of chicken biriyani. Later, I realized that the same amount got deducted from my card account also. My request for refund remained pending for more than a week now.
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Skippers Aviation

15 February 2024 Guest
Undoubtedly the worst FIFO airline. Have not improved over the years. Planes often hours late or broken down.
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Etihad Airways

12 February 2024 John Leutton
Etihad changed the carrier two weeks before the flight was due to depart, without contacting us. The first we knew is when the electronic tickets were sent showing that the flight was now operated by Wamus Air. They would not answer the phone or engage with us in anyway. Our Travel Agents said that apparently is would take weeks to refund the ticket price by which time we would not be able to book with another carrier. The business class cabin on Wamus Air, offering, food and comfort fell way below what we expected or indeed experienced on other Etihad flights. We were due to fly business class from Manchester to Jakarta via Abu Dhabi, the fist leg was great, very comfortable, good seats, usual poor food though, however Wamus Air fell way below that experience. We also had to travel back from Jakarta to Abu Dhabi with Wamus, that plane was even older, poor seats, not enough room to fully recline, food was awful as was entertainment. A very bad experience. I have tried to talk to Etihad, emails, feedback etc, but they really couldn't care less, they will take no responsibility, and no offer of compensation. Why anyone would travel with this airline after our experience is beyond me. What a shadow of what they were, I really don't know what has happened to this airline, avoid at all costs!
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Nesma Airlines

09 February 2024 Guest
Terrible company, they should be banned from flying. They cancelled my flight from Aswan without warning, non other flight or compensation was offered, no assistance at all at the airport. I had to buy a new ticket from another airline in order to get to Cairo in time for my connection. They don't answer email or phone calls.
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Air Canada

08 February 2024 sellmilestoday.com
Very best loyalty program - it's true👍
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SunExpress

30 January 2024 Guest
A company of crooks and thieves. They refuse to refund the money for their own approved refund of tickets. Motivated by the fact that the account in banks without IBAN they do not fit, I remind you that IBAN have only European banks. That is not a single buyer not from the USA, Australia or anywhere else will not get their money back!
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Qatar Airways

22 January 2024 Guest
I had a flight with Qatar airways on 19th January from Delhi to Doha, Doha to Miami. Both the flight were good - Clean, no odor and organized but disgusting food. I had a meal in one of the flights(both Qatar) with gave me serious diarrhea. The whole travel became really tough for me as I had a connecting flight from Miami to Omaha, Nebraska in US. I am not feeling well till yet and might have to see a Doctor in Urgent care. QATAR AIRWAYS.... PLEASE CHECK THE QUALITY OF FOOD BEFORE SERVING TO PASSENGERS..
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