Airline Reviews & Opinions

Turkish Airlines

21 October 2024 Olivia

Ver las noticias con un café turco después de una deliciosa comida mientras vuelo con Turkish Airlines es sin duda mi actividad favorita durante el vuelo.

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AirAsia

20 October 2024 Guest

2024 DON’T WASTE YOUR MONEY. Paid $453AUD for their promoted ASEAN Explorer Pass for cheaper flights then found out have to claim the discount 14 days prior to flight date. I never buy this far in advance so tried to get a refund which fell on deaf ears and impossible to contact them except via my bank. This company is interested in money no matter how they do it. I will fly with others from now on

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WestJet Airlines

15 October 2024 Guest

I’ve never been so furious with an airline in my life. WestJet’s customer service is an absolute joke. I was running a little late to the airport due to an accident on the highway (something totally out of my control). I arrived at 7:45 AM for a 9:10 AM flight – PLENTY of time to check in, go through security, and board. But no, WestJet had other plans to ruin my day. When I got to the check-in line, the greeter had the nerve to tell me to check in online. I tried, but the system wouldn’t let me because I “missed the cut-off.” So, I asked her for help. She laughed in my face and said I had missed it by TWO MINUTES. TWO! But no worries, she said. “Just go to the desk, they’ll help you.” Well, that was a blatant lie. When I got to the desk, the girl and the so-called supervisor smugly informed me that I wasn’t allowed to get on the flight because I was "outside their protocol window." Are you kidding me? I’m standing right there, with plenty of time to get through security, and they flat out REFUSE to let me board. To make matters worse, they tell me they changed their baggage rules in June, so now I can’t even bring two carry-ons, even if I pay for it! The result? I was denied boarding, even though the plane wasn’t leaving for OVER an hour. I had to call their rep twice, reach out on Instagram, and still, nothing. They expect me to PAY IN FULL for a new flight, with absolutely zero compensation. WestJet, you’ve lost a customer for life. This is beyond unacceptable. You clearly don’t care about your customers, and your “protocols” are just an excuse for bad service. Absolutely pathetic.

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American Airlines

14 October 2024 James D.

I’m an Advantage member and fly American Airlines every other month plus addition trips throughout the year. I’m very disappointed with how American Airlines does not care about their clients and unwillingness to work with them when a situation arises. I bought round trip tickets flying from AZ to Ohio a few months in advance as I typically do and was scheduled to fly out Wednesday Oct. 9th. I received a call on Saturday October 5th that my brother was in the hospital after two heart attacks and now needs a heart transplant because only half of his heart is working. Obviously, I took the first flight out the next day to NC to see him. I stayed to visit my brother and flew to Ohio from NC, so I did not need my ticket from AZ to Ohio. I figured I could just use the second half of my round-trip ticket to fly back from Ohio to AZ. To my surprise a few days before my return trip to AZ I checked the American Airline app, and my flight was not listed. American Airline had canceled my return flight that was scheduled in a few days for October 16th. I called and American Airline gave me the runaround. I mentioned wanting to talk to a manager several times and they would make comments all while not mentioning anything about putting a manager on the phone. After several calls I spoke with someone (not a manager) and all American Airlines would offer was the full price of what my original ticket was, and I had to pay the difference. There are a few things that is upsetting about this entire situation… 1st is that American Airlines canceled a flight that I paid for and that has not happened yet. I paid for that flight so why has it been cancelled? Just because I took a different flight to my destination for a family emergency doesn’t mean I don’t need my second flight returning to AZ for Ohio. 2nd is how American Airlines is unwilling to work with you. All I heard from American Airlines is that they are not “able” to help me. This is not about being “able” to help as it is more about American Airlines not wanting to help, because they are 100 percent able to help if they wanted to. 3rd is when I finally got American Airlines to help me, they only offered to apply the original price of the ticket I purchased to a new ticket and pay the difference. What upset me about this is that it was over $200 I had to pay, and American Airlines told me “Why sir it’s because it’s so close to the flight date and you should have bought your ticket earlier”. Ummm yes, I originally bought the ticket two months in advance as I typically do and I’m only in this situation because they canceled my flight. What’s really upsetting is that American Airlines acted like they were doing me a big favor by giving me the original price of my ticket to use on my new purchase. And again, I would not be in this situation if American Airlines didn’t cancel my flight. 4th is the fact I know American Airlines had plenty of seats on the plane as well. They offered me isle seat or window seat while getting a new ticket. I also went online several hours later and saw they had 29 seats available on the plane. Several of those seats were free and more for extra cost. And being an advantage member I have free options for most of those seats they we are charging for. So, American Airlines could have simply reinstated my ticket as a good gesture considering my situation. I will have to reconsider flying with American Airlines and spread the word to my friends and others to consider the same. I’m very disappointed in American Airlines and their ability to show any empathy to clients and any situations that arises. I truly hope this is not how other airlines treat their clients.

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Air Cairo

11 October 2024 Guest

My damaged luggage following our flight on this airlines. It was completely new with no single damage but thanks to them, this is how it is now.

 

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Silver Airways

09 October 2024 Guest

Fernando They are short of airplanes. They sell tickets knowing that they cannot satisfy all customers. Since they have lots of short flights, they will not fulfill your flight because they are sending your plane somewhere else. Then, you have to wait till that airplane comes back to you. I am not taking that airline anymore. Every singe time they are late several hours. Horrible, just horrible. They deceive and lie to people.

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Flyadeal

07 October 2024 Mohammad

The staff at the counter doesn't seems to happy for customer,staff was literally so lazy,poor professionalism,No manners at all ! Can't afford to see such territory staff working with airlines.

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InterCaribbean Airways

06 October 2024 Guest

I believe it’s about time that interCaribbean Airways change their 10lb policy on carry-on bags to me it makes no sense and if you’re 2lb over you have to pay 65 US to check that bag in SMH like seriously. With the price of ticket so high it’s better to fly to New York or Miami we need good competition when it comes to travel in the Caribbean. Especially from Barbados to to other Caribbean countries we need a ferry ⛴ to cause these airlines to stop there nonsense. But politics, it won’t happen.

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Privilege Style

03 October 2024 Andy

I flew by Wizz Air from Luton to Skopje on the 3rd of October 2024. Privilege Style wete doing the flight instead of Wizz Air. How glad I am I took the flight. Estelle in particular; a lovely, vibrant girl from Barcelona, with excellent English skills, was the epitome of professional but all her colleagues were good. The plane was very clean and I say to anyone, this was a great travel experience. Thank you Estelle.

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Frontier Airlines

03 October 2024 Guess

If I could give less stars I would. I would not recommend anyone to take this airline. Flight delayed going to destination, flight delayed 2 times to go back home and the ticket person was very rude. Also lost my luggage, my flight left on a Monday and I didn't get my luggage until Thursday. All my meds were in there and I have serious illnesses. No wonder price is so cheap but you just as well use another airline cause you will end up paying same price after they charge you for everything. You never can contact anyone on the phone. This is the worst airline ever.

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AJet

02 October 2024 Guest

I booked with Ajet through Edreams. Ajet then cancelled my flight quoting operational issues. Now Ajet are saying I have to claim a refund through Edreams and Edreams are saying I have to claim from Ajet. I am at a loss as to what to do!!!

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Blue Bird Airways

01 October 2024 Guest

Horrible company. Does not answer phone calls. Send random flight cancellations in Whatsapp while website flight status is still ok. Do not travel with them at any cost!

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LOT Polish Airlines

21 September 2024 Guest

LOT is the worse airlines in the world. Every time I have connections flight = the worst experience.

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Air Arabia

16 September 2024 Hasan

Dear all, Today i had the worst experience with airarabia, i have been flying all over the world for the last 28 years and today i was shocked with the reaction of the airarabia crew at Fez airport ( morocco ), i arrived 1 hour and 10 min before departure and then i heard that i will not be checked in because i am supposed to be 1 hour and 15 min prior departure i demanded to speak with the supervisor after i was treated extremely bad by the crew and what shocked me more was the reaction of the supervisor Who was upset on both the crew and i because he was not in the mood to listen to me at all and he end up claiming not to be the supervisor at all. Honestly it is the worst Airlines service ever specially the service at fez airport ( arrogant, impolite, lazy, uncooperative ) at the airarabia check in also they overcharge clients if you end up buying from their ticket sales desk at the airport !!! I end up paying 60% higher prices than the online shown price and they charged me even twice ( on my card and cash ) . PLEASE BE CARREFUL WITH THIS AIRLINE . Last time they charged me twice

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Wizz Air

14 September 2024 Sahra

The most Unreliable airline ever, my flight was delayed for more than 9 hours, causing lots of delays to my schedules & the customers service line are horrible with their services offering no help or support whatsoever. DO NOT EVER USE WIZZ AIRLINE

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British Airways

14 September 2024 Guest

How are BA still in business??!! They continue to cancel flights at a few hours notice, put you on layover routes a day later and if you choose Refund, the email button doesn't work! Then, after an hour on the "service" line, you are told you can get a refund but only after returning and by calling them yet again. If you ask them to cancel and refund the flight they ditched, they will cancel your whole trip! I was a Gold member for 2 decades and always tried to support our "national" airline - no more. I am banning anyone in our company from using BA - they are a National Disgrace.

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Vueling Airlines

13 September 2024 Jaime Ellertson

I was denied boarding today on my flight after checking my bags and getting boarding passes an hour before boarding started. But you allowed 38 football players check oversized luggage ahead of other passengers which created a 1 hour + queue at oversized bags. Your team did nothing to assist us and forced us to miss our flight after arriving 2.5 hrs ahead at the airport!! Terrible customer service!! Now our cost to travel to AGP is over $1,500 USD and we will lose 12 hours for extra travel. All caused 100% by Vueling poor service!

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Sky Express

13 September 2024 Guest

They screwed me. The terminal display showed wrong boarding times. I arrived to the gate according to the showed time and missed my flight. They declined my refund request (but refunded the taxes). I had to book apartments for several days and buy a more expensive ticket for another day. I require the full compensation of that more expensive ticket and the paid airbnb cost. Support case iBIAzfAQFESvxJVsTwI0UCE

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AirBaltic

12 September 2024 Guest

Extremely Disappointed - Unprofessional Handling of Compensation Claim. I recently experienced a significant delay with AirBltic on a flight from Vienna to Riga that was delayed by over 5 hours, causing us to miss our connection and disrupt our entire travel plans. According to EU Regulation 261/2004, we are entitled to compensation since the delay exceeded 5 hours, and we chose not to board the delayed flight due to the impact on our schedule. Despite providing clear evidence of the delay and multiple attempts to assert our rights, [Airline Name] has continuously denied our rightful claim for compensation. Their customer service team seems either unwilling or unable to correctly interpret the regulations, and their responses have been dismissive and unhelpful, referring us to dispute resolution bodies rather than addressing the issue directly. It is incredibly disappointing that a major airline would handle such a straightforward case in this manner. The refusal to comply with EU laws and the lack of proper customer service reflect poorly on AirBltic. I would advise anyone flying with them to be prepared for similar issues, and if your flight is delayed, know that you might face a lengthy battle to receive the compensation you are legally entitled to. I am taking further steps to escalate this issue with the appropriate regulatory authorities and will not be flying with AirBltic again unless they rectify this situation. AirBltic, do better for your customers. Compliance with regulations and basic customer service should be a given, not a fight.

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Flydubai

02 September 2024 Carolina del Río

If I had to describe the worst airline in the world it would be Fly Dubai. They stole my money just like that. I bought a ticket and unfortunately I had to undergo surgery. Despite sending them my medical certificate they did not give me my money back, they only gave me back a Voucher.... It is a shameful company, I do not advise anyone to travel with them, because apart from stealing your money, they did not give me a solution via email. I am very angry and disgusted with this company.

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TAP Portugal

30 August 2024 Guest

I have to travel often with TAP - Air Portugal. Just awful, ignore all the scam awards marketing they do. Rude, unhelpful staff, if you have a problem customer service is not helpful if they even answer. No entertainment. Economy buy your food on board at extortionate prices. TAP nickname is Take Another Plane and for good reason. Never book Business Class its Economy with a meal costing hundreds of Euros. You have been warned

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Azores Airlines

30 August 2024 Guest

The absolute worst. A monopoly leading to expensive tickets, poor customer service, terrible food not fit for humans and no entertainment and that's if you even take off - SATA - Stay At The Airport is their nickname and for good reason.

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Clickair

29 August 2024 Carol

Worst airline ever! Absolute thieves. They refused to state their flight as “cancelled” although they couldn’t flight meaning customers couldn’t get any compensation through the insurance company and clickair didn’t prioritise it’s customers who weren’t able to fly, therefore they had to buy new tickets with other airlines BUT clickair gave no solution what so ever costing costumers a lot of money, not only on tickets but in other travel expenses ñ. They’re costumer service is also useless.

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Volotea

27 August 2024 Armand

Worst airline in the world!!! I flew with 100’s of airlines in my life, but Volotea is by far the worst airline I ever flew with!! Normally you go to the airport and there you get your tickets. Because I didn’t print my tickets at home I had to pay ˆ70,- extra 😂 The service is terrible (as you can expect from a low budget airline) but they try to make money out of you in any possible way. This is not cross-selling, this is just big scam!! Also the airplane smells like shit (flight V71420 Cantania - Olbia) and the plane had 1 hour delay. Advice to any1 who ever want to fly: DO ANYTHING TO NOT FLY WITH VOLOTEA!! These are scammer

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Nesma Airlines

16 August 2024 Guest

The worst airline I ever seen. Our flight rescheduled 3 times on 2 consecutive days without any notification. My advice is to avoid such terrible airline.

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Free Bird Airlines

15 August 2024 Guest

Avoid The plane got back to the airport of departure after 30 minutes of flight due to the engine problems They made passengers wait for hours while trying to fix the problem Lots of negative things to say to be honest about this shady company

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Allegiant Air

14 August 2024 Jane copper

I’ve flown with Allegiant a few times. Their cancellation policy is pretty strict. They don’t offer refunds, but you can cancel and get a credit voucher for future travel. The voucher is valid for one year from the original booking date.

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Etihad Airways

11 August 2024 Guest

I have read quite a few negative reviews here and I can now see that the negative experience and appalling customer service has now become common with Etihad airways. I wish I had read the reviews before booking. I had relied on previous pleasant experiences with Etihad airlines 9 years ago and I regret this. I wish there was a way for dissatisfied customers to come together and file a class action lawsuit as customer rights are being violated by this airline. This airline will even cancel your flights mid journey and say that they want to give you a refund five months after ticket purchase when you are already in transit and ticket prices are at their peak. I bought return tickets from Birmingham to Nairobi on 29/02/2024. Our flight with Etihad Airways left London Heathrow on 7th August to Abu Dhabi and we had a 4 day stop over under the Etihad free stopover package. We were issued 96 hour transit visa sponsored by Etihad Airways on 8th July. This was on the basis that we had a valid ticket to leave Abu Dhabi and we have a valid ticket to Nairobi. We arrived in Abu Dhabi on 7th August and stayed 4 days as per the stopover package with 2 free nights. On 11/08/2024 we were unable to check in our flight from Abu Dhabi to Nairobi because apparently the flight is non existent. We came to the airport were asked to cancel our tickets to receive a refund. We were also informed that we were sent emails informing us that flights were cancelled. The call centre also asked us to cancel our tickets while we were at the airport mid journey on 11/08/2024 . We were already in Abu Dhabi with children, having left London on 7th August with Etihad airlines on the booking which was apparently cancelled and we were never informed but this was not their concern. I had never received an email saying that my flight had been cancelled, my itinerary on the app shows all the legs of my flight. If my flight was cancelled, how were we able to check in online and travel from London to Abu Dhabi on that booking? How were we issued a transit visa for 96 hours? How is it possible for Etihad to transport passengers from London to Abu Dhabi, sponsor the transit visa on 8th July which can only be done on the basis of a valid ticket leaving Abu Dhabi, and then ask us to cancel our ticket to receive a refund in the middle of the journey? How was the visa issued for without an onward valid ticket from Abu Dhabi? And we had a valid ticket despite their claims. We were also traveling with children and am unwell and had to have wheelchair assist from London Heathrow. I requested for the wheel chair assist on 9th July on the Etihad online chat and this was confirmed on the chat that wheelchair assist was added to my booking. Again even at this point, nobody said that my flight was cancelled or tickets were invalid. The treatment we have received is quite shocking and no one has been able to show us an email saying that our flight was cancelled. Even in the event of flight cancellations, aren't airlines supposed to offer you an alternative flight. After much back and forth with Etihad airlines call centre and airport staff, while standing at the airport customer service counter for hours, we were finally offered an alternative. The alternative flight leaves more than 24 hours after our original flight, and arrives on 13th August. Our initial flight was due arrive at 1305 on 11/08/2024. We appreciate the staff on the ground who tried their best in what seems to be a broken system. We were offered no care, no water or food or accommodation and we are traveling with three children and an invalid. It's unfortunate that one cannot give reviews below 1 because my experience is -15 or lower.

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Egyptair

09 August 2024 Mohammad

Sassy and dirty staff... airport and flight, nobody is professional and anyone is ready to be your gold digger! Impolite and liars and never committed to their timing, not aware of the regulations or the process... the worst place at this glob

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Sunwing Airlines

09 August 2024 Anne

I booked a vacation for my family of 4 (myself, husband, 2 young kids age 7 and 10). I am writing after I tried to submit a claim under flight delay and was told that my claim is invalid. Here are the facts: - My flight was scheduled for July 27 @16:45 - 1st Delay to 21:45 that same day (5 hours later) due to staffing issues - 2nd Delay to 08:00 on July 28 (one day later) due to technical/safety issues Although I can appreciate that the second delay was due to safety, the first delay was due to staffing issues which is unacceptable and within the control of Sunwing. We spent over 5 hours at the airport just waiting with one delay after another. To make matters worse: - After we were offloaded from the unsafe flight, we were required to wait for our luggage which took over an hour - After retrieving our luggage we were required to wait in line for another 1.5 hours in order to get a taxi voucher. By the time we got home, it was almost 1am. - We were required to be back to the airport the following morning by 4:30 am (per their employees). This meant that we got 3 hours of sleep (at most) and this is how our "Wonderful" vacation was to start - We finally got on the flight the following day and upon arrival at the hotel at around 3pm, we were advised that they could not find our room booking. This was strange since I would have expected Sunwing to have advised the hotel of this delay since we purchased a vacation PACKAGE. But it appears that we did not have rooms. It was another 2 hours until we were situated in rooms. As you can tell from the above, our first (but really second day of vacation) was a complete write-off. We were sleep deprived, tired, stressed and in foul moods. Keeping in mind that we went through all of this with 2 young children. We were so exhausted by the time we were in our rooms, that we just slept. That is 2 days of vacation gone. After all of this, Sunwing's response was: Sorry, nothing can be done for you. Had the flight not been delayed in the first place due to lack of staff, we would have found out at 4pm that there were issues and things would never have been as awful as they were. They DO NOT take responsibility for their issues at all. USE ANY OTHER AIRLINE!!!

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VietJet Air

30 July 2024 Robert Fitzsimmons

After booking a ticket I had to change my flight dates on ringing the Australian phone number 3 times only to be put on hold only then to be disconnect each time The only way I was able to contact the airlines was to use the Thailand phone number listed to get the required information A total waste of time trying to get answers in Australia I'm now waiting to see what the flight has to offer Not impressed at this stage

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Delta Air Lines

28 July 2024 Jim B.

Unfortunately, I just had my worst experience in all my years flying Delta. Flying back to Atl from LGA with my wife, and in boarding the flt, I was told that the bag was too big and instead of checking the bag at the gate, which has happened multiple times previously, I was told I needed to go back to check-in and formally check the bag. Thus, I missed my flt and my wife flew without me. Delta at LGA said this was all policy, and they wouldnt make any accommodations at the gate. Again, this is the first time this has ever happened and just really surprised by such poor customer service. I have Diamond status and a million miler.

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Air Transat

19 July 2024 MARIA

I arrived at the airport an hour before the plane took off due to heavy traffic on the highway. there was not a single employee to serve me. we also contacted by phone but they still did not serve me. it is unacceptable for someone to miss the flight due to traffic. if there was someone at check in they could guide me through all the checks without even delaying the flight. the company must be able to serve with an alternative solution. My 2 tickets had a return and unfortunately I lost them.. all the phone calls made to the company by me and by my relative in Montreal were not answered. unacceptable!!!!

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Royal Air Maroc

14 July 2024 Soji

A friend recently posted on LinkedIn advising fliers never to fly Air Maroc. Today, July 13th, 2024, flying Air Maroc from Montreal through to Casablanca for a connecting flight, I had a 2 hour delay from Montreal. At Casablanca I missed the connecting flight, and was slammed with a replacement boarding pass for another flight scheduled for 24 hours! I wasn't the only passenger slammed with this. There were several others, many with little children and babies, and I cried as I saw them struggle to cope with the discomfort. No airline official to talk to us. Not any form of resources to ameliorate the pains. It is my second time on Air Maroc, and the first experience was equally unpleasant. I will keep all the boarding passes from this flight, and from today, I SHALL START A FULL FLEDGED CAMPAIGN AGAINST flying the airline. The airline is a disgrace to the hospitality that Arab nations are known for. I will go all out, on every form of social media, to show how badly the airline treats fliers. I have taken enough pictures of mothers and children sleeping on the floor and makeshift beddings from their luggage. The delay was not caused by weather conditions or natural events. It was totally the airlines problem! PLEASE NEVER CONSIDER FLYING AIR MAROC EVEN IF IT IT THE CHEAPEST THAT YOU COULD FIND! EVERYTHING HOSPITALITY ABOUT THE AIRLINE IS POOR! EXTREMELY POOR! MOROCCO SHOULD BE ASHAMED OF THIS ENTERPRISE! THE ARAB NATION NATIONS SHOULD BE ASHAMED OF IT! THE AIRLINE TREATS HUMANS LIKE STRAYED ANIMALS! PLEASE DO NOT PATRONIZE IT! * The 1 star rating was because I couldn't find a zero rating! The airline is not worth a 1-star!

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SunExpress

08 July 2024 Guest

I would give this a negative number because it is CR@P. Spent 3 hours trying to enter details to check in for 6 people. Can't proceed to check in until you pay for a seat - in fact why am I wasting my time writing a review.

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Philippine Airlines

08 July 2024 Guest

Anytime I book a round trip flight with PAL, it's a guarantee that one of the flights will be delayed / late. It's coming to be expected from this airline. Recently, a departing PAL flight from MNL to JPN had the gate change 3 times within 30 minutes! Plus the plane was late resulting in boarding an hour late! As a flag carrier, this airline feels more like a budget airline as it can't meet the basic standards of having on time flights like most flag carriers do.

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Air Senegal

06 July 2024 Curtis Doebbler

On 5 July 2024, Air Senegal first denied nine passengers boarding on flight number 213 from Daksr to Banjul and Freetown. The airline's representative then arranged a hotel for the nine passengers and sent them to the Azalai Hotel in downtown Dakar about an hour from the airport. When they arrived at the hotel, the hotel had no record of their reservation and refused to accept them unless they paid out of pocket, which only a few had to do. Most of the nine passengers and no place to sleep for the night. We contacted Senegal Airlines, they told us they could do nothing and to call them in the morning and they hung up on us several times. A number of the passengers had paid for business class tickets, but we're still denied boarding. The Senegal Airlines representative said that the reason they could not accommodate everyone who had a confirmed reservation was because they had to use a smaller plane because they could not refuel in Banjul. In the past I have been complimentary about Senegal Airlines, but this experience was extremely bad and I would warn anybody against using this airline. They appear to be dishonest and that is not a good sign for safety.

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Rwandair

02 July 2024 Zacharias de Beer

I travelled from Johannesburg to London via Kigali on 10 June 2024 and returned on 30 June 2024. Everything was perfect. All flights were on time, the food was good, the service was excellent, the crew members were very friendly and helpful. The groundstaff at the airport in Kigali was also very friendly and helpful. I felt sick on the return trip. There is a clinic at the airport in Kigali. I was taken to the clinic, a doctor examined me and gave me medicine. It didn't cost me anything. The airport building in Kigali is small but sparkling clean.

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T'way Air

30 June 2024 Natalia Smith

Complaint letter to T Way CEO Jeong Hong-Geun. I am a frequent international flier. This summer, my family of 8, including my kids, who are 9 and 6 years old, decided to visit Busan. I bought 8 tickets from Tway Airlines. My reservation number was AY6CJM.  Our departing flight from Gimpo airport was at 6.50 am. on June 24, 2024. After we arrived  at the airport, we  were trying to self-check in but we got confused and we decided to go straight to one of your Tway customer representative agents, ( we arrived early and there was no line).  The lady who supposed to help us was 류 진 화 , her ID number was 93801. Me and my sister, who speaks Korean, approached your representative, and gave her our passports. She looked very annoyed and unfriendly. It didn’t bother us at first. Then she rudely told us to do self-check in because she doesn't issue boarding passes. I was trying to explain to her, with the help of my sister, that  I got confused with the options at the self-check machine. In my response, she impolitely asked me my last name and a departure time. Then she almost  threw our passports and rudely told us that our flight was booked to Jejudo, not to Busan. I went back to the self-check-in kiosk and printed our boarding passes. I ended up returning to the same girl (not by my choice). Again, she was irritable with a lot of attitude, and with great reluctance 류 진 화  started to check everyone's passports. Then she angrily stated that me and my two kids can’t go to Busan because  I didn’t write our middle names on our tickets. We never use our middle names when we buy international tickets. We often visit Korea  and coming to Seoul from the USA was never a problem.   I mentioned this to her. Instead of assisting us, she raised her voice, frowned her face  and yelled “NO!  You can’t go! You must buy new tickets!” She threw me our passports and sent us away. I was so shocked to believe that this could happen in Korea.  How disrespectful, how aggressively we were treated!? I didn’t know what to do because she didn’t want to help us, so I ended up going upstairs for a security check. They didn’t let me go in, but they politely explained that I had to return back, and a Tway agent would fix it for us. Again, I took my kids downstairs, and another Tway representative was able to help us. She kindly wrote our middle names and put stamps on our boarding passes. I wanted to talk to a manager to inform of rude behavior, but at that time, nobody was available. On July 28,2024,   we had a return flight. At Gimhae Airport  one of the Tway agents wrote our middle names and put stamps on boarding passes  with no questions asked. We landed at Gimpo at  9:40 am.  We got off the airport bus, and I saw 류 진 화 again. I told her that I would take a picture of her ID card, and then I went downstairs to claim my luggage. She followed me downstairs, aggressively approached me, and  shoved her cellphone right in my face. It was written on the screen in English “ I told you several times..!” I literally could not believe what  was happening. I thought she was going to fight with me.  I was threatened. I was so shocked with this attitude. Never in my life have I experienced this kind of treatment before. This employee must be fired. She ruined my whole trip. This was my first and the last flight with tway!

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Sky Airline

26 June 2024 Gabriel Ernoult

I booked a flight with Sky Airlines while planning a trip with a friend, and I encountered numerous issues, the most significant being that I couldn't pay for the plane ticket due to problems with their website. After multiple attempts, the payment finally went through—or so I thought. At the end of the month, I discovered that they had charged me twice. This double charge was a huge and unfortunate mistake. When I contacted their support team, they claimed to have refunded me, even providing a false PDF document as proof. I had to contact my bank to report the transaction as fraud. Unfortunately, the bank's investigation revealed that there was no attempt by Sky Airlines to refund me. After several months of exchanging emails and often receiving responses a month later, they assured me they would handle the case ASAP, which they never did. I sent them a document stating that if they didn't reply within 15 days, I would sue them. Sadly, I now have to follow through with legal action. TO ALL POTENTIAL CUSTOMERS: NEVER BOOK ANYTHING WITH SKY AIRLINES! They are dishonest, lack any compassion, and are not professional, as reflected in their poor reviews. Don't make the same mistake I did. They might double or triple charge you "by mistake" and never refund you. Avoid at all costs!

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Lufthansa

24 June 2024 Suzy

First of all, Lufthansa’s customer service is appalling. I’ve never ever come cross a big company like them. There’s no number you can call, no email, only a contact form. The replies are pretty much standard. My advice is that don’t change tickets once you’ve bought it. Because if you do, you pay a hefty price (I mean thousands!). There is a hidden charge of £225 per person for changing the flights which. They claimed it’s written in the terms and conditions. But it does not appear on your receipt. Is it legal?!?! One thing I know for sure is that this is my last flight with them. Never again!!

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Fly Jordan

22 June 2024 JA

Terrible. Stay away. Better swim over than fly with Jordan Aviation.

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Air Serbia

17 June 2024 Lidija

Terrible airline, non professional stuff, poor communication

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Condor

16 June 2024 Sam

No No No! I don’t really know what happened to the service and efficiency. The first time I took it, I was happy. Just recently June 2024, I tried to change the flight and called the customer service line in Germany. Sally Kapa (she said her name was) not only I got yelled at by her, but also put down, and she talked over my conversation. As a result nothing happened. No changes or no modification happened. I kept calling as I didn’t trust that representative and I spoke to two other people, but yet still having an issue at the airport. I would NOT suggest this airlines at all!!!! Their customer service line is horrible. Their system does not update at all or if it does, in a very long time. It’s just a headache dealing with them.

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Norwegian Air Shuttle

12 June 2024 Guest

I brought a low fare ticket with an added carry-on. Everything was noted on the ticket but because it was a low fare ticket that put me in boarding group c which is the last group that doesn't have bags. Their boarding agents wouldn't allow me on the flight unless I paid for the bag at the gate. On top of that I filled a claim for a refund but they take 2 weeks to process a claim.

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EasyJet

12 June 2024 Guest

Good morning, On Sunday June 2, I went to Lyon airport with my boarding pass. I was informed that my flight was canceled by easyjet. I could no longer buy a ticket, there was no counter and the flight was no longer available for sale on the internet web site. I had to buy an Air France flight for the next day and pay more than ˆ230 for a taxi ride home and back. Looking at my bank account I realize that Easyjet reimbursed me without warning me… I have a new flight on June 19 and there is a problem again. The ticket is paid. When I contact the technical support they tell me to wait 3 days. i don't know what to do, I really need to fly next week. It's just unbearable.

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Ryanair

09 June 2024 Edim Hasanbegovic

Terrible Experience - Ryanair is the Worst Airline I recently had the most terrible experience with Ryanair, and I strongly advise against flying with them. Here’s why: 1. **Hidden Charges**: Despite purchasing our return tickets in advance, we were forced to pay an additional ˆ110 at the airport for "delayed check-in" fees. We didn't have any large bags, but they insisted on charging us extra during online check-in, making the process impossible without incurring extra costs. 2. **Unreliable Service**: We arrived two hours early, yet still faced unnecessary hurdles and delays. Ryanair’s inefficiency is astonishing. 3. **Rude Staff**: The staff at the airport were incredibly unhelpful and rude. Instead of assisting us, they seemed more interested in making us pay more. 4. **Inflight Sales Pitch**: The flight itself felt like a trip to a marketplace. The constant attempts to sell us overpriced snacks and other items were extremely annoying. Overall, Ryanair is the worst airline I've ever flown with. They are only interested in squeezing every possible cent from their customers. Do yourself a favor and avoid this airline at all costs.

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SAS - Scandinavian Airlines

08 June 2024 Elisiana Franconi

We have been using SAS airlines several times/year since three years, both us and our son who lives in Sweden. In the last booking(two tickets from Copenhagen to Pisa for 16th July 2024) I realized that both tickets were under my husband's name. I called the Help Center: it took the assistant 30 seconds to change the second passenger's name, but I was requested to pay 65 Euros! This is simply a theft. And please do not comment by saying 'It is the informatic system'. I do believe that this is a scandalous practice. Elisiana Franconi elisiana5@gmail.com

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Air Canada

05 June 2024 Guest

Booked a flight Toronto to Vancouver, dep 16.45. Two weeks before, that flight was cancelled and automatically reschedule on the 17.15 flight. A week before the flight, that flight was cancelled and rescheduled on the 19.45 flight (3 hours later than original). 2 hrs before that flight, AC had to change aircraft and so that flight delayed to 21.45 (total of 5 hrs delayed since original booking). Now 2.5 hours before revised departure, get a text that I've been bumped from Business Class to Economy. And no one at the airport to discuss it with. I guess Air Canada abbreviations actually stand for Aaaah, Crap.

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Pegasus Airlines

30 May 2024 Zadran

The have the worst service. I m now in airpoat . But flight is delayed. They change 5 time Gate. I m still out and there is no Flight

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