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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

AirAsia

01 April 2020 Till Koschig
Air Asia canceled my flight to Indonesia about 10 days ago. I received a confirmation mail about a full refund option. Unfortunately the AirAsia staff at Phuket Airport was unable to proceed. I want my refund and dont want to get cheated, thank you
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Flydubai

30 March 2020 Guest
I have booked online for Fly Dubai, Due to sickness, I was not able to travel, I called the customer service team to cancel, however, he has told me that don't to cancel through him, and send an email to letstalk@flydubai.com with my doctors note two days before my flights, and I do not do anything, the airline will make an exception and refund you the money to the Credit Card, After so many failed attempt, a few days ago and I had asked them to modify my booking, they have unilaterally cancelled my flight and have sent me half the value of my ticket in a voucher. I am sending email and follow up, since I am writing this embezzlement no body is responding me. This is more like an of clients funds by an Fly Dubai. This Airline is the most corrupt and irresponsible. Please think twice when you want to fly with Fly Dubai.
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Pakistan International Airlines

26 March 2020 Guest
I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this. When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK. When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me. I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.
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Air Arabia

26 March 2020 Guest
Worst Airline ever
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Sunwing Airlines

24 March 2020 Wayne
Flew with Sunwing from Saskatoon to Puerto Vallarta and return. I must admit I was skeptical booking with them, but following our experience, I would not hesitate to fly Sunwing in the future. We were very well treated, friendly cabin crew and great customer service when checking in. Coming back during the COVID-19 issue, they flew an empty plane to Puerto Vallarta to bring us home. That's great service in my mind.
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LOT Polish Airlines

24 March 2020 jacek sosnowski
I have been using many different airlines on transatlantic flights: polish airlines LOT, British airlines, Virgins airlines, Swiss airlines. In my opinion LOT has very good new planes, good service during the flight , very good service in first class lounge in Warsaw airport, no compare to the others except British airlines in London. However if you fly by LOT you can assume that departure always be delayed.. Since I has been flying for last 15 years firstt class I was very upset that a year ago when I lost connection in USA due to bed weather condition in Jacksonville Florida. I wanted rebook my flight for next day. Me and my wife, we had to pay significant additional money. I was very upset but I hoped that since I am member of Miles and More and frequent flyer to Poland from USA that I will have better treatment. Very upsetting, but since I am POLAK i gave them 3 stars.
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Jet2.com

21 March 2020 Thomas Jameson and Patricia EverittGuest
We came home from Arrecife yesterday to Birmingham yesterday 20 March. We have been so impressed by Jet2 They kept us in touch with regards to our flight. All during a difficult time. Covid 19. The staff were wonderful. The plane was on time waiting for us in Arrecife and we landed back in Birmingham early.....full marks to Jet2 ....their staff and management and we hope that the Chairman and Managing Director pick up this review. The staff were also heard to speak highly of their own management. 5 stars to Jet2
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VivaAerobus

20 March 2020 Guest
The airline does not let clients change their flight due to the pandemic of Coronavirus. This is a shame, no humanity. I would never take a flight with them, they only care about money. I had other airlines changing my flight with NO fees, such as InterJet or American Airlines.
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Scoot

19 March 2020 Dennis
This is the most irresponsible and horrible airline company in the world. They charged me for a flight that is never going to fly. I booked a flight online from Taipei to singapore on 22 March 2020. Then I realised they had earlier announced temporary stoppage of services from 21 March. So they processed and charged money for a flight which was never going to fly. I called helpline. The officer confirmed the flight has already cancelled by scoot and promised me an email will be sent within 24 hrs for me to click the option for refund. It is alresdy past 36 hours and i have not received any email nor call nor message. And my flight is in 48 hours time. Scoot is a disgrace to Singapore, a country I loved and respect a lot. I am surprised Singapore actually allowed this airline to continue and violating all the values they hold so dear. Bottomline - they offer cheap fare in exchange for being able to cancel flights anytime and not refund you. If u have money go for other airlines. If u have not no money, choose not to travel than travel with scoot. Rating - negative 5 stars
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Flair Airlines

19 March 2020 Guest
I booked a flight for spring break to go to BC, im a cancer suvivor with a compromised immune system who cant travel due to the covid 19 viris and Flare did not refund me my money only offer me a gift voucher with a date to use before sometime in June, i dont even remember the date in June, for bad this is i could book my flight if i did not pay upfront and now they wont give me my refund back, how sad.
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Aurigny Air Services

19 March 2020 BobGuest
Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled non refundable . Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!
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Wizz Air

19 March 2020 Guest
do not lift the customer line and cannot write email
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Malaysia Airlines

19 March 2020 GuestJayasegaram
Very bad and unfriendly app No update on current situation re lockdown Asked a simple question Can permanent residence of the UK travel back if they are a Malaysian passport holder No answer No update from airlines and unable to contact anybody I can understand why they are losing money now when the on ground care is so bad and show no consideration for customer well being My flight to London is on the 29/3/2020. What do I need to do ? Please reply so I may make arrangements
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Allegiant Air

19 March 2020 Jane
Rating - 0 (Don't even what to give it a 1 rating. I have been trying to contact Allegiant to cancel my ticket for 5 days. Have used email multiply time, tried phone for what seem like forever...no connection or busy signal. Have sent text messages...nothing. My flight is to take off tomorrow...I was told that it won't help to go to the airport. My flying companion has gotten her voucher...why can't?! I understand the volume of calls and the situation...but put something out that will rest my nerves that I will be getting a voucher for my ticket!
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Lufthansa

18 March 2020 Eileen
This is the worst airline company I've ever have encounter with. Booked an air ticket flying from Singapore to Madrid, due to Covid-19, I've called in to have my flight cancelled as the situation gets worst in Spain especially in Madrid. Was told I am able to get a full refund for the ticket even though the ticket condition was non refundable. Upon double confirmation that I can get my refund, I got them to proceed with the cancellation. However to my shock and horror, they actually went back on their words and contacted me 2 weeks later saying that my refund cannot be processed and I am only entitled to unused taxes refund or rebook the supposedly cancelled flight which cannot be reinstated according to the customer officer who cancelled my flight to a later date. This is when the flight has been cancelled due to travel restriction now. Very disappointed with this company and the way they handle cancellation and refund so unprofessionally. If you can't do the refund, do not make the promise and taking this as little kids playing games. Regret booking the air tickets with this airline! Please avoid them at all cost! Nothing guaranteed with them!
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Miami Air International

13 March 2020 Sissy
Never have I ever had a worse experience. My group arrives 2 hours early and the airline had none of our info ready. The flight was scheduled to leave at 8am and we didnt receive our boarding passes until much after that. They then proceeded to not let me board the flight due to a passport issue and had no sympathy. Also didnt get a refund at all, when i went over to southwest they treated me with so much respect and were so helpful. They got me the soonest flight out so that I could meet my friends on the trip I paid for that I wouldnt have gotten a refund on. I do NOT recommend this company to anyone.
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EasyJet

11 March 2020 Andrew Leach
Trying to cancel flight, but can't because the booking reference no. given to me by Easyjet is not valid-it begins with K, and apparently should begin with H, or should have no letters in it. Trying to report this by phone, but after holding on for more than 2 hours in the last 5 hours, I have given up. Very poor service, but in general my experience of it as carrier is not that bad.
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Azerbaijan Airlines - AZAL

08 March 2020 Farid
Very comfortable flight and excellent service !!!
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Ryanair

06 March 2020 Guest
I was supposed to travel to Milan, Italy yesterday, and I've been trying to reach Ryanair for more than a week, to see if I can change the dates or cancel because of Coronavirus. they kept sending emails that everything is normal and their flights are operating normally, BUT my town near Milano is locked, I can't get in, and I risk quarantine on my way back to Spain. No pleading or calling helped to get at least partial refund or change of dates. Now, their website keeps crashing (intentionally?) while I am trying to fill out a refund form. Shame, shame , shame. I lost my money and they never even had a decency to say "sorry".
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Pegasus Airlines

05 March 2020 Guest
Terrible airline. No repercussions so I they don't improve, no regulations to monitor their service and process. CEOs of airline are friends with the president so theyre comfortable in their mistake. Already had several plane crash in the space of 6 months. Cheap is not always better don't waste your time with this good for nothing airline. Horrible staff, horrible customer service and horrible owner.
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Jeju Air

03 March 2020 Guest
This is the worst airline I have ever used. They canceled my flight twice and never sent me any notification, despite their customer service rules specifying they would provide prompt notification. I attempted to contact them multiple ways and never could get in contact with a customer service representative. Never again.
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Rwandair

28 February 2020 Guest
Seems its a trend. 8 of us arrived in Kenya only to be told our luggage was left in Joburg. No reason given, just an instruction to come back later "to check". No guarantees whatsoever. Terrible. Imagine having all your toiletries checked in and after hours of travel you still cant take a bath. Furious.
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Jin Air

25 February 2020 Guest
The phone number registered is not working so its kind of anoyying . I cannot even change my flight date, I've been trying to do so for a couple day. Why is the number for the customer service is not fucking working?
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Jetstar Asia

23 February 2020 Guest
I would like to highlight this airline is totally not social responsibility and inhumanity to their customers. This is because I was bought 8pax ticket for my family holiday with round trip fr om Penang to Singapore in this coming March 14 till March 18 with total fare if R RM 2.5K. Due to the coronavirus epidemic development around the world includes Singapore. My family members feel not comfortable for travelling due to we have 1 infant and 2 kids go along with this trip. Due to this, we would like delay the trip instead cancel the ticket as believes this is burden for the airline. I have made twice of call to their customers service for support, at the end they said I need to pay for ticket price delta and also admin fee which total up to RM 5.5K due to this company policy even thought they are aware that the current issue and make travellers concern for travel. I have checked through the fares of my revised date are closed to original charges, but the extra price needs to pay majority is admins fees. Their approach is forced the customer to cancel the trip and airline earned the money. I asked them is admins fees can be waived due to my this ticket was booked before coronovirus officially announced. They said can't even though I have told some of airline scoot and indigo have allowed their customers to change the date or cancel without any admins fees charges. Moreover they are sent the email to ask their customer for advice. With this advice as given by their customer service, I am totally out of mind of this airline and also acknowledged why some of traveller complained that this airlibe is lousy which I am not very belived due to me always comfortable with their service. After this incident, I am committed will band this airline include my company trip and hope that the company management really look into this issue seriously and share the social responsibility likes others airline to help the affected population. This is not a way or a time wh ereby the corporate world like to earn the money during the world wide fight over the epidemic. All travellers, please sabotage this airline.
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Neos

19 February 2020 Alison OShea
I am having a terrible experience with this Airline. I have been awaiting a response from Customer Care since I sent in a claim form for a twelve hour flight delay on the 4th August 2019. I was instructed to fill in their online claim form in order to create a Ticket number which I did - they say they will respond and reply to this within 14 days - I have had no acknowledgement or response in the last 6 months and have been messaging them to ask why they have not replied to me - I am still awaiting a reply!!!! Very poor customer service - very disappointing!!
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Royal Air Maroc

17 February 2020 Guest
Without doubt the worst service ever. Booked to fly with Royal air maroc to Casablanca june 2019. Queued at check in desk for 2 hours luckily we were early, boarded plane 5 minutes before take off time then sat on plane for 4 hours. A group of wealthy Morrocan teenagers were traveling and 1 had lost passport. Then told to disembark because flight was cancelled. Back to collect luggage from carousel then queue at checkin desk, another 2 hours, to be allocated accomodation. We are now 1 day late. Told to get to checkin desk at 07.30 for a flight at 09.30. Queued again until 09.15. flight eventually left at 11.30. Arrived at Casablanca and had to wait 2 hours for luggage at carousel. Claimed for compensation as per EU regulations and was told it would be paid, then nothing for 6 months despite repeated reminders. Then made complaint to UK CAA who could not get a response either. If this company ignores CAA who can say what regulations they flout, are the aircraft safe?
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Norwegian Air Shuttle

14 February 2020 Guest
I lost the return ticket from Gdańsk Poland to San Francisco because the plane left earlier and I had connection in Oslo /Oslo to Paris and from there to San Francisco since I missed the 1st flight ,they sold me a ticket to Oslo but to the wrong airport I had to buy a train ticket to the right airport then missed the 2nd flight Oslo to Paris spent the night in Oslo and got another ticket Oslo to Lisbon and to San Francisco.waisting time and money.nightmare never again they cheat even on the chapta
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Alitalia

14 February 2020 Guest
On September 15, 2019, we bought 2 tickets on the airline's website for January 15, 2020 fr om Rome to Prague. November 13, 2019 by mail we received a message that our flight was canceled We contacted the contact center, wh ere we were asked to purchase tickets for another flight with an additional fee. The operator did not warn us that the new flight is also joint and there are no clear agreements with the partner - Czech airlines - and sold us a new ticket. As a result, we paid another money and received a confirmation email for flight AZ7546 on January 15, departing at 14-50 However, on December 6, I again received a letter that our flight was canceled. When I called the contact center, I communicated with an operator. She told me that the flight at 14-50 does not fly. To my objection that the flight on 15.01 at 15-15, for which we originally purchased tickets, exists on the website of Czech airlines (indicated that together with Alitalia), the operator replied that our flight on this flight is not possible. There are no other direct flights on January 15 As a result, I had to issue a refund. The operator assured me that they will issue a refund immediately, within 3 banking days I will receive money on the card How could you sell tickets when there are no clear agreements with the partner airline? Why didn't I get a refund and buy a ticket from Czech airlines for the flight I need when I canceled my first flight? My journey was over long ago. It would have been more enjoyable if I hadn't contacted Alitalia airlines It has been more than two months since the ticket refund was issued at the contact center! Still no refund for my money! No compensation for any inconvenience caused!
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T'way Airlines

11 February 2020 Guest
T'way suddenly cancelled all flights from CNX to ICN starting Feb 12. They notified customers via email on Feb 11, basically stranding several hundred people in Thailand. They're not even automatically refunding your tickets - you have to fight your way through their awful online booking system to cancel your booking on the flight they've already cancelled; and I'm still not sure if I'm going to get my money back. This company is an absolute scam. Avoid like the plague.
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SWISS International Air Lines

07 February 2020 Lalit Kainth
It is the worst airline I have ever used. Took a flight from Toronto to Delhi. One suitcase never reached India, totally dumb local staff working at the lost baggage office in Delhi. Had no sympathy for a customer who had 2 kids waiting to get out of the airport. The suitcase had belongings for 9yrs old girl travelling to india for the first time. Had to by buy all the clothes locally for stay in india, not to mention we came to attend a wedding. Staff at delhi is very poorly trained. Left india after 11days of stay, called them at delhi airport to inform that the suitcase should be sent to toronto home address if recovered. They called after 2 days to my secondary number in India to inform that they found the suitcase. I called them back to instruct again the suitcase has to be delivered in Toronto not Delhi. After 2 days i called again to check what happened and I was told the suitcase came to delhi airport. And the girl said they will send it to toronto and I should go pick it up at the Toronto airport. Which sounds so stupid to me. So far I haven't received any further update and I will have to call them again. It is so sad that the airline does not care at all. Too bad that they lost my entire family business in Canada and India. And we will talking about our bad experience with swissair for the rest of our lives, which leads to loss of many potential future swiss air customers. My feedback is to help the airline and see if someone at your head office actually cares and will contact to discuss further ref DELLX19245
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HK Express

01 February 2020 Guest
After we spent the night at the airport waiting for a flight, they refused to board us. They provided no help and just told us to call customer support that said they will review and get back to us in several days. No apology whatsoever, and it's been almost a week - no response, no refund, and we had to book very expensive tickets to return home. Just outrageous behavior altogether. I've been flying for many years and nothing like this has ever happened to me.
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Bahamasair

23 January 2020 Nixi DavisGuest
I have been waiting over 4 months for refunds on flights between West Palm Beach and Marsh Harbour that were cancelled by Bahamasair after Hurricane Dorian. I have e-mailed and called numerous times and still have not heard a word from them. They don't deserve 1 star.
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Eastar Jet

21 January 2020 Guest
we just flew back from CTS to ICN to HKG and were forced to pay 200K won at the gate of ICN to our checked in luggage from CTS, otherwise we would be denied boarding even though we showed them all confirmations from travel agency confirming that 15kg of checked in bag is included in our fare meaning we paid for them already. Since arrival of HKG, we tried to contact them but nowhere on their website to find information regarding how to get hold of them and they apparently have no office in Hong Kong. It's all started sounding like a scam!
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Envoy Air

19 January 2020 Guest
What a mess! Almost every time I fly this airline is LATE due to technical issues. Then I have to sit around at DFW all day and miss my vacation. Dont fly this airline!!!!!!!
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Flyadeal

14 January 2020 A.Shaikh
My flight was cancelled by Flyadeal and they sent me email about it. They gave an option of refund and I requested for a refund but no proper response yet from them, since a month. It is impossible to speck to anyone from this airline. They have number with a recorded message. I want some support from similar persons so we can all take legal action against this air line. We need to complain in legal way to Saudi Aviation Authority & International Airline Authority to cancel this airlines licence. Please contact me on mobile # +966506848709 I had to rate it with 1 Star. There is no option for 0 or -ve Star.
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Nouvelair Tunisie

13 January 2020 Kappeyne van de Coppello Joost
Tried to book and pay for ticket from CDG to Monastir. Credit cards kept declining...left numerous messages at the website, phone service, submitted issue with message, 24 Hours later no response whatsoever ever... customer service Big O.... internet booking, Big O.. very disappointed
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Copa Airlines

10 January 2020 Guest
Four of us boarded in SFO with the weighed, sized, approved carry-on items but when transferring in PTY to Quito, we were refused boarding. Because our carry-ons were either fragile or expensive items, gate-check was not an option. Sorry, Christmas gifts for airport workers in Panama City is not my thing. No problems boarding SFO to PTY nor on a LATER flight from PTY to UIO but in the meanwhile, we were refused boarding on our SCHEDULED PTY to UIO. At one point a manager told us that if we didn't like the carry-on rules on the Copa website, we should contact them about changing them. Seriously? The gate agent refused to follow Copa's rules then a manager, we still have questions about this guy just being a friend of the gate agent's, tells us we should contact Copa about changing their policy.... NEVER again! With the goofy stuff that goes on with air travel, this is the first time our contract was changed on the whim of a gate agent that was probably having a bad day and decided to take it out on the Gringo.... Save yourself the problems and stick with American flagged airlines to Latin America.
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Air Madagascar

09 January 2020 danie de goede
Don't ever travel with them. It is not an option. Got stuck there with loads of passengers recently for no reason. Put up into a Chinese owned mafia hotel, where the owner intimidates guests. Real time nightmare! Some guests are stuck for two to three days on average. It is almost like they want you to find yourself another flight out of there and pay for it. If you have to go to Madagascar, fly Kenyan even if you have to fly to Kenya and then home.
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Travel Service Airlines

06 January 2020 Valentin Cudric
My booking was showing I would fly CSA (Czech Airlines). I ended up in this low cost airline: Travel Service. Very little legroom between seats, no snacks or drinks included in the price I paid I had to pay for being checked in at KEF airport, even if I did not want to chose any seats. Money for just being checked at the airport desk. Terrible
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Silver Airways

04 January 2020 Mike Drury
This airline regularly bumps passengers. Causes missed connections and offers no compensation. The folks at the counter are nice, the service is ridiculously unreliable. Having a ticket is literally meaningless. Avoid this airline at all costs.
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Air Sunshine

03 January 2020 David
Flights always late and no communications from staff. Would not fly again.
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Avianca

03 January 2020 Guest
I was due a refund of the total amount of 2 tickets. Unbelievably it is over a year that I am waiting. Would I book through Avianca again. Never. Never come across a more useless airline. See below a reply from Avianca. They have asked for same same documentation at least 20 times. Avianca would like to inform you that your request under case number: xxxxxxxx has been handled. Please find below your case details: Date of resolution:   Resolution: Allow us to inform you, we have updated the account details related to the refund request, in order to proceed with the payment in the following days. Please keep in contact to follow up.  Person who attended: xxx Cordially, xxxxxxxxxx 
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Air Italy

28 December 2019 Valerie Burns
This is the worst airline I'e ever dealt with. They lost my bag in Milan causing me to go to the lost and found office after a long travel. My retreat in Cortona was stressful since I was chasing my bag everyday while I was there. It was lost for 5-days. I had nothing to wear, no toiletries. I then traveled to Florence where I was forced to go to the airport to retrieve my bag. My 1st day in Florence was traveling by 2 buses and a tram to the airport. Air Italy refused to deliver my bag to me after losing it for 5 days and it had been in Milan the whole time. I had to pay for a cab equaling $50 dollars back to my Airbnb. I received an email from financial services telling me I needed to fill out appropriate documents without any instructions, no attachments, nothing. I was traveling in Italy for a month with no access to a computer. On my return home I asked a senior rep from Air Italy how to file a complaint and it took her some doing to figure it out. When I returned I filed attaching all required documents, which had to be scanned. They were 3-weeks late in promised response simply telling me I didn't file within 21 day period. After chasing them for 2-months and no luck getting anyone on the phone, there wasn't one place indicating 21 day filing period. They should've reimbursed me up to $100 a day for each day bag was lost and reimbursement for cab. This has caused me many hours of stress and time! The worst customer care ever!
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Vueling Airlines

25 December 2019 Guest
DON'T FLY VUELING! THEY WILL LOSE YOUR LUGGAGE. READ ALL REVIEWS BEFORE YOU BOOK A FLIGHT. THEY LOST MY DAUGHTER'S LUGGAGE FROM ROME TO NEW YOURK. THEY SHOULD BE BANNED FROM PROVIDING SERVICES.
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VietJet Air

22 December 2019 Guest
I booked the flight with luggages and meals. The conformation didnt show the leg information, but I received the confirmation letter with totally wrong leg information... Does the system have BUGS??? The system and the website are the worst I have ever used... I will never book any tickets from vietjet! Neither do my family and friends
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Air Transat

17 December 2019 Guest
43 Milner Gate Thornhill, Ontario Canada L4J 2M5 Monday, December 16, 2019 c/o V.I.P. Corporate Executive AIR TRANSAT A.T. INC. 5959 Chemin Cote Vertu Ouest Montreal, Quebec Canada H4S 2E6 (877) 872-6728 & (514) 636-3630 & Fax‎: (514) 906-5133 Regarding: Very Serious Complaint Dear Air Transat A.T. Inc. Executive: Good Morning or Good Afternoon to You! How is your day today in sunny Montreal, Quebec Canada and/or wherever else You are in the World? My day is going fine, thank you, except due to the Fact that My Sister Lorraine Kiely and her close Friend, Lorena Ponzi flew with Air Transat back on Wednesday, August 28th, 2019 and Had A Horrible Airport/Baggage and/or In-Flight Experience! Please Note: I am Going To Explain My Sister and Her Friend's Complaint Letter To The Best Of My Ability And If Anything Does Not Make Sense, Then I Will Provide You With Direct Contact Information So That You Can Get Directly In Touch With My Sister. Thank You. To Start Off: The Female Employee at the Airport Check-In Department told them that Their Luggage Was Overweight and Then She Measured Their Hand Luggage and said it Was Overweight. Moving Right Along: They Were Going To Stick More Stuff In Their Supposedly Overweight Luggage Since They Were Already Paying For It! Moving Right Along: Then She Said That She Measured Each Luggage and said that If I Hold These Two (2) Cases and You Hold Those Two (2), Even Though They Were Not Theirs, Like I Was Holding One (1) Of Yours And You Were Holding On To One (1) Of Mine, Then We Will Be Within The Limits! That Is What She Said, so They Did Not Put Any More Luggage In The Overweight Suitcase(s). Moving Right Along: Then She Forgot To Tag It so When We Got To The Other Check-In Area, She Weighed Them and said that It Was Overweight and We Asked If We Could Combine Them and she said, No, It Does Not Work Like That and They Had To Pay Again For A Second (2nd) Suitcase. Regardless, Your Legitimate Customers Who Have Worked So Hard Their Whole Life Have Been Extremely and Disgustingly Ripped Off By At Least $81.54 And An Additional $65.00 According To Your Customer's Feedback and Receipts/Documentation. This Is Far From What I Call Legitimate And Righteous Customer Service and Your Customers Deserve To Be Refunded For The Additional Ripped Off Amount(s) That They Have Incurred. They Are Not Interested In Your So Called Transportation and/or Flight Vouchers By Any Means! You Are A Multi-Billion Dollar Company And Can Afford To Take Care Of Your Customers Respectfully And Properly And So Far You Have Totally Failed In Every Aspect! Moving Right Along: I Want To Further Apologize For Not Writing You This Letter Of Very Serious Complaint Any Sooner, but My Sister Did Not Know Who To Contact And Preferred ME To Take The Initiative To Spend Several Hours Online To Write You Out This Very Angry, Upset And Emotional Letter To Let You Know That This Type Of Corporate Financial Abuse Taken Against Your Legitimate Customers Will Not Go Ignored, Nor Be Tolerated In Any Capacity! Enclosed, in the attachments, please find copies of their Receipts, Flight Itinerary and Other Related Documentation for your reference and further review. If you would like to contact my sister back directly in order to discuss her letter of Very Serious Complaint in further detail, then please contact Mrs. Lorraine Kiely at her Thornhill, Ontario Canada Landline Phone Number at: (905) 881-7818. You may also reach her by Cellular Phone at: (647) 238-5299. You may also email her at: lorrkiely@gmail.com and/or lorraine.kiely@yahoo.com and/or lkiely@sympatico.ca. You may also contact Mrs. Lorraine Kiely through the Canada Post Mail System at: Mrs. Lorraine Kiely 43 Milner Gate Thornhill, Ontario Canada L4J 2M5 I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Thank you. Sincerely yours, Howard Paul Shore Angry And Upset Air Transat A.T. Inc. Customers On Behalf Of Mrs. Lorraine Kiely And Ms. Lorena Ponzi, Your Customers /HPS Enclosures: Please See The Attachments For Copies Of Their Receipts, Airline Itinerary And Other Related Documentation For Your Reference And Further Review. Thank You.
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Buta Airways

04 December 2019 Luca Gentile
Buta airways makes you pay 25 euros for carry on luggage if you have 'budget' class tickets. After decades of travels this never happened to me. This practice is misleading, not to say illegal. I will avoid this airline in the future.
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Thai Vietjet Air

03 December 2019 Guest
price for luggage comes 4 TIMES MORE EXPENSIVE only ONCE YOU BOOKED. STAY AWAY FROM THIS THIEVES COMPANY!!
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Flybondi

21 November 2019 Guest
I have bought two tickets to go from Mendoza to Foz do Iguaçu on Christmas eve 2019. When I bought them, I had a receipt by mail; and, sure enough, the money was withdrawn from my account. When wanting to check the reservation several months later, I went to the Flybondi home page only to find out that the flight has been cancelled!! I am SO glad that I checked. I have managed to get the last two tickets with another airline out of Mendoza on the 24 December, but when I want to get my money back (and potentially also get an explanation for the whole case) I cannot find any contact information about Flybondi than a postal address. No mail adresse, no contact form, no phone number. This is just soooo bad. Take my advise: Don't ever chose to fly Flybondi.
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Nok Air

16 November 2019 Yukie De Andrade Kato
Don t fly with them!!! We had a flight from krabi to Chiang mai on November 9th. Nok air didnt had all the documents allowing them to fly. As a consequence our flight got delayed more than 4 hours! We missed our conection in Bangkok and they , instead of putting us on another flight to Chiang mai, sent is to Chiang Raí!!!!! They are not serious, don t give information and ignores all complaints!!! And the flight was not cheap!!
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