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Home / World airlines / United States / Delta Air Lines

Delta Air Lines

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Delta Air Lines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Delta Air Lines:

01 September 2016 kristen Budd

So disappointed...this is our first time using Delta. We have had 2 major flight changes within a 3 month period. One we were not even informed about, we decided to check four days before departure. Each time we had to rebook so we could keep our original itinerary. . This last time we ended up losing our seats, and now we are not seated together. The supervisor was informed of the issues we had, and said we can do nothing and there is no one you can speak to about our concerns. Will not fly Delta again.....I advise others not to as well!

28 May 2016 Guest

Customer service is excellent until they leave you stranded for 3 hours due to maintenance on an aircraft. I ended up missing my scheduled flight and gate agents are less than helpful. Apparently they cannot assist you with another flight like Southwest can. On hold for the 3rd time today with the customer service line for over 20 minutes. If you are not a medallion member, good luck. I spend $800 a week, every week and am finished with this experiment. Back to American or Southwest where they actually help you when they screw up.

08 December 2015 Buzz

I like the service just short flights are boring due to lack of entertainment. Aircraft also tend to be in bad condition

24 March 2015 Passenger

Thanks to Delta, my flight was rescheduled (without my permission) for a flight that would later be cancelled, I was never given "promised" hotel accommodations for the night, my wife and I missed 1 day of work each, and I paid for a rental car out of pocket. The lack of honest communication is atrocious. Worst of all, I was given horrendous customer service in person, via email, and via Twitter, and I lost complete trust in Delta as a company and an airline. Delta has done nothing but provide terrible customer service, dishonest communication, and a lack of reliability.

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23 May 2018 John.

Again delay by delta causes losing connection flight. What a shame. It is in Atlanta and plane was there from morning in the gate but they can not repair. This is the reason all international flight are occupied by foreign airlines. Never took one but time now to move to foreign airlines. Flight number DL 108 delayed. Sorry management shame on you.

13 May 2018 SU535

This is not the Delta airways carrier' site here, but the discussions on the services of the Delta air carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English, towards Delta customers relations. Regards. aryan{at} - for private and full requests with e-tickets only.

12 October 2017 Jammy

I think Delta is far better than American Airlines. I wonder when it will become #1 airlines. I believe it won't be long enough for Delta to catch up with AAL, with its fleet size nearing to 1000, it's already 996 now.

11 August 2016 Kyle M

Delta did not handle this "outage" well in my opinion. I waited at the airport for Flight 1383 (BDL to ATL) on Tuesday, Aug 9 for six hours. Every couple hours, I'd get a text stating my flight was delayed an hour, then another hour, then an additional 45 min. The text info did not match up to my iOS Delta app or the airport information. I only find out the flight is cancelled when I get a call back from Delta (3 hours after my initial call) because I wanted to see if there were any earlier flights that day I could take. The Delta rep who called me back was very nice and helpful, but the only option for me to get home was to drive to HPN in White Plains, NY and take a 7:15am flight on Wednesday, Aug 10. I find the $200 voucher reimbursement self-serving. I had to pay for a rental car (to drive from Hartford to White Plains), and additional hotel stay and meals. So no, I don't feel fairly compensated for my delay. I also saw no proactive measures Delta took to get passengers to their intended destinations when the delays started occurring. Very poor performance overall in my opinion.

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