Airlines, Airports, Airplanes...

Frontier has a very high cancelation fee of $119. Their cancelation policy is listed differently in different places on their website. If you look in the wrong place you WILL BE MISLEAD! Make sure to read on their FAQ page here https://faq.flyfrontier.com/help/will-i-be-charged-a-fee-to-cancel-my-reservation. Additionally, their website will not inform you of the policy before you cancel the flight. Your money will just be gone with no explanation. I could not even tell that my flight reservation had been canceled nor did I get an email that made my cancelation clear. I had to call and wait to talk to a representative on the phone just to confirm that my flight had indeed been canceled. This company has lost a customer.

Regarding this rating King Khalid International Airport does not have drop-off for the company that need to offload things or supplies, It is hard to make location for the shipment and it takes a lot of time and effort. The airport prioritize the passenger which is good but how about the company that runs the operation inside the airport? I hope that this matter will solve as soon as possible so that this airport will be a good place to give good customer service for both passenger and other parties. Best Regards.