RAM Airlines exceeded expectations negatively. Any organization that fails to learn from mistakes or refuses to enhance its ongoing processes, leading to frequent and consistent incidents of lost luggage and demonstrating incompetence, is among the worst. Similarly, the employees within Royal Air Morocc who do not approach their responsibility of registering luggage and destination with seriousness, and fail to follow up on improvement, are lazy and careless. They, too, should bear responsibility alongside the airlines. This situation reflects poorly on both ineffective leadership and a flawed business model.