This has to be the worst airline ever. We had to wait for late passengers in a hot plane. Seats were so tight , I believe they stuck extra rows in themselves. The planes were old still with ashtrays and ashes in them. The people in front put there seat back and mine and my husbands knees were hitting the back seat. I could not recline my seat because it was broken. Flight attendants didn’t care at all , I asked for pillow and he said we have nothing complimentary. Earphones 2.00 and the sound didn’t work . I will never go on vacation express again I would rather pay an extra few bucks and go on a real plane. No rating it’s below 0.
Worst airline ever. They ruined my five day vacation to Puerto Plata on April 15, 2018.
After a delay of more than 18 hours (flight was originally scheduled to depart at 2:15 pm) we were not able to get any answers fr om anybody at Sungwing. No idea how much longer we had to wait. Changed gates three times. Four different Sunwing flights had the same situation, while other airlines were boarding and leaving Toronto despite the bad weather situation. At 1 am we were asked to pick up our luggage from the baggage area and go back to the desk to check in for our flight that supposedly would leave a 6:15 am. We waited until 5 a.m. in the baggage area and our luggage never showed up. The Sunwing rep told us they didn't know wh ere our luggage was. Again, four different Sunwing flights with the same situation. No departures, no luggage, no answers!!!
Finally, at 9:00 a.m. with no answers and no luggage we decided to cancel our trip and go home. We had already wasted two days of our five days vacation!
I hope we get our refund as they promised, and I hope they find my suitcase and send it home soon!
Do yourself a favor: DO NOT FLY WITH SUNWING,!
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