Airlines of the World

Be careful of the bag fees, they will add up. The checkin desk at Tbilisi was very slow and disorganized, with unclear queues. Many passengers who weren't aware of the extra bag fees had to move out of line to pay at the airline counter, then return and cut back in line to pay . They also only accepted cash at the counter for the bag fees (no credit cards accepted), which necessitates a further side trip back to a money exchange counter - who has cash from a country they're leaving from? Overall a pretty terrible checkin experience. I would avoid this one and fly with a real airline instead.

They don't answer the phones? How do I add luggage? Or other services. Very poor in my opinion.

a totally unreliable airline, will not adhere to IATA rules and / or regulations

Worst airline that I have ever dealt with. Had our flight to Porto cancelled and the airline did nothing to try and get us to our next destination. We were told that we would be compensated for both our extra hotel and meal costs and have received nothing. It is virtually impossible to get a number to call and actually talk to someone. When I go on their complaint website and put in my claim #, their system gives you an error code. They do everything in your power to block your attempt to get reimbursed.

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As an ex Emirates cabin crew I can safely say the company is just winging it, From experience the cabin crew with problems get passed on from department to department to the point of many crew suicides, as the quality of management employed are just there for the money and therefore don't care about the actual job. In regards to passengers having problems with lost baggage and airport staff giving wrong information to their so called "frequent flyers" this is because so many uneducated people from low profile countries are employed at very low rate and seem to be careless and not care about responsibilities they are given, due to being paid so little. other airlines such as asian airlines, turkish airlines and even BA have had cheaper flights and a more friendly and helpful attitude towards their passengers.