This has to be the worst airline ever. We had to wait for late passengers in a hot plane. Seats were so tight , I believe they stuck extra rows in themselves. The planes were old still with ashtrays and ashes in them. The people in front put there seat back and mine and my husbands knees were hitting the back seat. I could not recline my seat because it was broken. Flight attendants didn’t care at all , I asked for pillow and he said we have nothing complimentary. Earphones 2.00 and the sound didn’t work . I will never go on vacation express again I would rather pay an extra few bucks and go on a real plane. No rating it’s below 0.
Worst airline ever. They ruined my five day vacation to Puerto Plata on April 15, 2018.
After a delay of more than 18 hours (flight was originally scheduled to depart at 2:15 pm) we were not able to get any answers fr om anybody at Sungwing. No idea how much longer we had to wait. Changed gates three times. Four different Sunwing flights had the same situation, while other airlines were boarding and leaving Toronto despite the bad weather situation. At 1 am we were asked to pick up our luggage from the baggage area and go back to the desk to check in for our flight that supposedly would leave a 6:15 am. We waited until 5 a.m. in the baggage area and our luggage never showed up. The Sunwing rep told us they didn't know wh ere our luggage was. Again, four different Sunwing flights with the same situation. No departures, no luggage, no answers!!!
Finally, at 9:00 a.m. with no answers and no luggage we decided to cancel our trip and go home. We had already wasted two days of our five days vacation!
I hope we get our refund as they promised, and I hope they find my suitcase and send it home soon!
Do yourself a favor: DO NOT FLY WITH SUNWING,!
I want to tell you about the anti social activities (smuggling) done by some Indian passengers from India to Saudi Arab, they people take the violated (banned) to Saudi Arab and sell them there at a very high rates and this business is a booming business in India now a days, people stamps a VISIT visa and start doing smuggling from India to Saudi Arab via Mumbai in Jet Airways, and from there they people buy a GOLD at a cheap rates and then sell that GOLD in India again at a very high rates, and also carry the chewing tobacco which is totally banned by Saudi government,which cost very cheap in India and Sold on 800% profit at Saudi Arab
Many of the people starts this business of smuggling of banned items, So i request you to kindly stop that activities and stop that types of people and also cancel their entry to Saudi Arab.
and Airlines also takes advantages from these activities because some airlines officials takes some amount ( 4-5 thousand) for passing of smuggling luggage to Saudi Arab, this is very serious problem kindly take action against against them, and i have also attached passports of 2 peoples who have involved in this smuggling, kindly stop them and their activities they people visit about 4 times in a month and earn good profit now they have done their tickets of 27th of Arpil in GULF airlines via Bahrain to Dammam, Reason behind sending this mail is only that why Saudi Arab and Indian government not stopping these activities, because it is such a big crime that they people have played