I chose airberlin as my airlines to fly to Europe after I haven't been there for 10 yrs. Unfortunately my trip was ruined from the very start. Our flight going to Europe was cancelled so we were rebooked on different carriers. Fees that I paid for specific seats were never refunded and we had to sit separately and had the worst seats in the middle of the 4-seat rows. Then our suitcases were lost and we didn't have our belongings: clothes, medications, etc for 5 days. What's even worse my luggage has been lost coming back home. I landed at JFK on July 10th Monday. Today is Saturday July 15th and airberlin wasn't even able to locate my suitcase. I don't have my medications now for 6 days and my health insurance won't override the new prescriptions. I demand an immediate cont
The Cathay Pacific website lists local offices' details but the Philippine email addresses get returned undelivered. Last year I had no problem contacting the Ticket Reservations office via email, this year I had to phone them. I simply want to change my return date to the U.K. and after 4 days of trying and receiving a promise that a new itinerary would be emailed to me, I have got nowhere. Last year I praised their Customer Service at Clark Internationa a they dealt with a similar request in a highly professional way; this year I can only say I have never had such bad cusomer service. I have been travelling from U.K. to the Philippines since 1997 and done approximately 40 flights, and this is the first time I have had Customer Service problems. Shame on you Elaine at the Clark International office as you have caused me a great deal of stress and at the age of 81, I can do without that. Robert Shields
Lost 2 bags July 3 fr om Tegel to Prague. One was delivered to our hotel the next day, the other showed up in Montreal (wh ere we live) over 2 weeks later. AIr Canada called us to say it was in their possession. I made a claim with the online form and got a reply one week later only to find out that the reference number they give, and asked me to provide on yet another form, does "not correspond to a file". I may mail copies of my receipts directly to the office in Berlin. Frustrating that there is no phone number. At least we got the luggage back, intact.
Hello, Our original reservation was 6GSPC9. Our flight got canceled on June 30, 2017 from Sorong to Makassar, and we had to stay overnight in Sorong till July 1st. Meanwhile we already booked a hotel at Grand Clarion in Makassar for June 30 - July 1st 2017. And since our flight got canceled, we lost our room at the Grand Clarion and we paid $57.43 (not refundable). We need to be reimbursed for the amount above. Please contact my brother (Yusran A. Geno) in Makassar, since I live in the USA. His number is: 6281342082055 . Please email me ASAP since this issue has not been resolved. Thank you. Rusdi Geno (firstname.lastname@example.org)
We have been flying with Garuda since we were little, but this time due to complaint above which:
Garuda refused respond to our calls or email, never received the refund we asked, which they owed us.
We also had our cousin call Garuda about the complaint, but no one picked up the phone, it seemed as if
they tried to avoid customers' complaints in general.
I would definitely tell my families and friends NOT to use Garuda anymore. There are other good airlines out there who
are willingly respond to complaints.