WORST EVER ..... Flight gets cancelled and the promise to pay the train ticket to the nearest airoport to take another flight instead ..... loosing around 3 hours, and when you ask them after to do what the promised (pay the train ticket) the dont know anything and dont show any help ...... NEVER EVER agan such a scam company
This is the worst airline ever. Phone reservation agent told us he would charge us small fee to change our flights but then couldn't see flights at all. Told us customer service would refund the money once we emailed them and just charge us the difference instead of charging for two flights. Never heard back from them and sent at least 10 emails. Then with the second flight the first portion was cancelled and seeing as we were going for a day trip we could not switch to a later flight. Trying to get a refund has been next to impossible. They give us a number that is not in service when you call. No responses to email. NEVER again. This airline is corrupt!
Just booked on the 5thmay paid £676 for flights in 2017 summer.Two weeks later it was £28 cheaper.Now there is 10% off guess what they have put there prices up by 10% so no saving at all. It is a con by Jet2. Don't book early!d the
Just had the same flights are half price, I booked in December. I also agree customer service is nil
I had a flight on 20.03.2017 from Roma Fiumicino International Airport to Tbilisi International Airport with one stop in Istanbul Ataturk International Airport.
My flight in Roma was supposed to be at 14:30 but due to the strikes in the Airport it was cancelled until 19:00.
My next flight(From Istanbul to Tbilisi) was supposed to be at 23:40 and arrival to Tbilisi at 04:55 local time.
In the end, I had a flight at 07:00 on 21.03.2017 and waited at the airport the whole night more than 8 hours. I arrived in Tbilisi at 11 o’clock instead of 04:55. I needed to go to Yerevan then by taxi. I booked it for 04:55, so the taxi drived from Yerevan to Tbilisi to pick me up.
As there is no Internet connection at Istanbul Ataturk International Airport I had no opportunity to call to the driver to tell that I am late. In the airport no one gave an opportunity for this.
The taxi couldn’t wait for so long just because no one knew when our flight will be arranged and no one was answering to this question.
At the end I arrived in Tbilisi International Airport at 11 o’clock, took another taxi, paid more than it was supposed and came to Yerevan.
Now, I have to pay also for the first taxi, because anyway it did its journey being already booked by me.
In the end, I paid double for the taxi from Tbilisi to Yerevan.
Not in Istanbul airport, not in Tbilisi airport they gave me information about compensation. They said that it is not possible.
Turkish Airlines company does a service and I am a customer, I have my rights, which need to be protected.
They even do not answer the emails I am writing.
Travel Agents are corrupt they got 80% of the refunded money from Shaheen airlines and only paid they mates back the rest of us can whistle for it ........Pakistani people have no shame whatsoever and they claim to be pious Muslims