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⭐☆☆☆☆ Very disappointing experience and great difficulty trying to use the travel credit provided. Customer service responses were slow, and the overall process was frustrating and stressful. Unfortunately, this experience did not meet expectations and made travel unnecessarily difficult.
The airport is alright. It is big, spacious, with shops and a big fish tank. But my experience when I returned to the UK was negative. I flew with Wizzair and the boarding agent gate, a female, was using her mobile most of the time which gave a bad impression. When I was about to show my boarding pass, the lady said in a very rude and unfriendly way: Proof you live in UK. Share code, visa? I was about to show a proof on the mobile but in just 5 seconds, no more, she yelled in a very bad manners: Step back!!! There are more people!!!! It was only 5 seconds and I was opening the file that shows I am living in the UK. This is not the way to treat people. I reported to the airport and Wizzair airline. I flew on Friday, 6th of February. I really hope they have a conversation and proper training about manners with the lady as she is giving a really bad reputation to the airport and to the city, Jeddah. Luckily, my experience in the country has been positive and I found very nice people during my trip. That lady is an exception. I assume she has had a very bad day and she may have been stressful but she must know how to control her emotions and work under pressure. I was shocked such as behaviour and I think it is important to let know. Saudi Arabia has an 2030 vision and Tourism is one of the factor. Staff like her is damaging the reputation of a great country.
