As many others have said, this airline gets worse every year. They essentially have the monopoly in the Azores, as far as routes and usually pricing, meaning they don't care how poorly they treat customers. I have often had them tell me there are no flights available, only to arrive at the airport to see the exact flight I wanted only half full. I have flown close to 100 times, and almost a dozen times with SATA, and I have never, EVER, been asked to weigh my carry-on bags. Any other airline doesn't generally care, as long as it fits. On 12 August, we were on a flight that was less than half full, on a large A321 with plenty of overhead and cabin space. I assume because they wanted to make some extra bang for their buck, they stopped every single person at the boarding pass counter and made them weigh every carry on. If you wanted to keep it, you had to pay $100 to check it, whether it had medications or anything. The average weight of just a carry on bag alone is 9 lbs, meaning virtually no carry on will ever be light enough to be under 17 lbs. SATA has a tendency to underbook flights and delay or cancel a lot, but why they decide to gouge everyone again at the counter is beyond me. This aircraft was also utterly filthy, as when we opened our tray tables they were covered in an unknown sticky substance. I would love to tell you to never book with SATA, but sometimes you don't have a choice. If you can, do as much research as possible, as TAP, Delta, and RyanAir are starting to get flights to the islands. Maybe if they start losing enough business, they will start treating people better!
I must say it was pathetic service and experience received in lifetime.. Not allowed to checkin even today 12/08/18 QFD9MR when we reached in time.. complete harrashment for me my spouse and small kid.. Non cooepative staff no assistance given.. my whole day wasted besides physical mental and financial loss... who's is going to compensate this.. now i am sure that i m not going to use scoot in future.. please look into on priority so that i can take appropriate action.. Lastly its very easyn to loose customer but hard to get in this competitive world..
Flight from Eleuthera was delayed 5 hours with little to no communication during this time. Of course we missed our connection in Ft. Lauderdale and due to the lateness of the hour had quite a bit of difficulty finding a hotel. No assistance was given at all! All complaints must be submitted online and they take months to respond. The result is that they take no responsibility and you end up paying the bills. I suggest you find another airline!