Airlines, Airports, Airplanes...

I had an extremely frustrating and unforgettable experience with Air Arabia that I feel compelled to share. My journey began with a flight from Kuwait to Sri Lanka, transiting through Sharjah. When I initially booked my tickets, the transit time was about 2 hours, which seemed reasonable. However, when I arrived at the airport, I was told that my flight from Kuwait to Sharjah would be delayed by 20 minutes. I didn't think this would affect my connection, but unfortunately, the delay ended up being 1.5 hours. As a result, I missed my connecting flight, which was scheduled for 10 PM. When I arrived at Sharjah airport at 10 PM, I was told the flight had already left, and I was stranded until the next flight, which was at 6 AM. The customer care service was absolutely unhelpful, refusing to take responsibility or offer any assistance. To make matters worse, they handed out food vouchers but treated us with complete disregard, as if we were beggars. I was forced to wait until 5 AM, when I had to argue just to receive a boarding pass for the morning flight. The worst part of the ordeal was the lack of accommodation for the long wait. No rooms were provided, and I was left to suffer in the airport overnight. To make matters even worse, when I was returning from Sri Lanka, I received an email two days prior to my departure stating that my return flight from Sharjah to Kuwait had been cancelled. They rescheduled me for a flight with a 10-hour waiting time. When I tried to rebook for another day, the system asked me to pay the full fare again, leaving me no choice but to stick with the same inconvenient flight schedule. On top of this, my outbound flight from Sri Lanka, originally scheduled for 02:55 AM, was delayed until 04:50 AM. Upon arriving in Sharjah, I was stuck waiting for over 8 hours in the airport with no proper accommodation provided. All in all, this was the worst service I've ever received. Air Arabia failed to provide proper customer service, left me stranded for long periods, and showed a complete lack of care for their passengers. I would not recommend flying with Air Arabia unless absolutely necessary. A day’s worth of time was completely wasted due to their negligence.

The airport is alright. It is big, spacious, with shops and a big fish tank. But my experience when I returned to the UK was negative. I flew with Wizzair and the boarding agent gate, a female, was using her mobile most of the time which gave a bad impression. When I was about to show my boarding pass, the lady said in a very rude and unfriendly way: Proof you live in UK. Share code, visa? I was about to show a proof on the mobile but in just 5 seconds, no more, she yelled in a very bad manners: Step back!!! There are more people!!!! It was only 5 seconds and I was opening the file that shows I am living in the UK. This is not the way to treat people. I reported to the airport and Wizzair airline. I flew on Friday, 6th of February. I really hope they have a conversation and proper training about manners with the lady as she is giving a really bad reputation to the airport and to the city, Jeddah. Luckily, my experience in the country has been positive and I found very nice people during my trip. That lady is an exception. I assume she has had a very bad day and she may have been stressful but she must know how to control her emotions and work under pressure. I was shocked such as behaviour and I think it is important to let know. Saudi Arabia has an 2030 vision and Tourism is one of the factor. Staff like her is damaging the reputation of a great country.