I am very very very disappointed with scoot airlines Customer service. My original reservation was booked for 5pax including 1child.. From 31st Mar to 6th April (JAI - singpre /roundtrip).. All of a sudden they decided that they won't be operating from jaipur hence they gave me the option to go for refund which will be credited in 30to 60days and I had no option to book with other aircraft as money was to be credited in 30to 60days hence I asked what change option they can give.. They said we can accommodate flight from chennai to sing I asked if could accommodate me from amritsar to sin.. as it is still nearest to jaipur compare to chennai in order to avail other unnecessary source of transportation to board our flight.. and to save our time as it is going to be a family trip.. They said we can but fare diff is high from amritsar compare to chennai.. My question was to them why am I supposed to pay fare diff.. As per IATA(the regulator of airlines) if it's a schedule change or cancellation of aircraft from the original destination by the airlines.. Airline is supposed to accommodate with alternate option.. without customer paying any fare diff.. They refused to do it for free.. But as my hotel booking and cruise booking from Singapore to Malaysia was also in place already hence I had no option and unwillingly paid the fare diff and got confirmation from them from chennai..It wasn't enough yet.. On the Top of it again after few days I was informed by travel agency that your chennai flight is not confirmed too.. I straight away approached by calling their paid no. as they do not have toll free no. From india.. 8rs per min call.. And then they said it seems there is no reservation reflecting.. I was again shattered as my family trip is going on Toss and getting unnecessary mental stress..then they said it seems to be a tech glitch and we'll arrange call back within 48hrs from the concerned team.. I have yet not received call back yet from them as per the time was agreed for call back from airline.. Ideally airline should compensate me all the hassle they have given me.. Money for other source of transportation.i would be availing.. Fare diff refund.. Waste of time due to which I have to take extra days of leave from my office, and most importantly mental stress to me and my family which includes my parents who are old and my wife and kid whose age is 2yrs 6months
I don't want to give even a single star to this airline.. As they don't even follow their regulator's guidelines. But unfortunately do not have the option to uncheck even a single shiny Star.
I am thoroughly disappointed.
Hope IATA team sees this review and do the needful.
P46WTV confirmation no. from al but not reflecting the reservation at their end yet.
Cebu pacific online booking is becoming harder and harder to use. Lots of errors and hanging. Is this because they would prefer you to book with the call center which they would charge you service fees? They would announce promos but the system would not work during promo period, so you cannot really avail of the promos. Strategy to have less promo booked?
Calling PAL, try to match the prices of Cebu Pacific and most of my friends in the business circle would like to shift to PAL.
Delayed by 14hours on 27.12.2017, spending whole night and day at the airport was miserable and staff was neither arranging a refund or a stay somewhere in hotel nor was in a mod to tell us about the delay.