Airlines, Airports, Airplanes...

Flight VY3436, Palma de Mallorca to Lisbon, 5 October 2026. I fly frequently with many airlines and this was by far my worst experience. My backpack was accepted without any issue on the outbound flight from Lisbon. On the return, a gate agent in Palma was checking bags very aggressively, passenger after passenger, creating tension at the boarding gate. My backpack fitted into the sizer but was about 10 cm too tall, and I had to pay ˆ60 on the spot. When I said it had been accepted in Lisbon, she replied that her Lisbon colleagues "don't even look passengers in the face". While repacking my bag on the floor, I broke a gift I had bought for my son. I muttered "desgraciados" in Spanish, referring to us passengers. She took it as an insult, shouted at me in front of everyone and said I would not fly until she decided. I apologised, explaining it was a misunderstanding, and she still told me I would only board "when and if" she wanted. I boarded minutes later, stressed and humiliated. The customer service experience made it worse: • The online chat assistant would not let me submit a complaint. • When I finally got answers by email, they refused any refund or compensation. • My complaint about the agent's conduct was simply "registered". • Vueling stated in writing, twice, that there is no record of the ˆ60 charge on my booking, despite my card receipt from "VUELING PMI AIRPORT". No invoice was given at the gate, and they refused to issue one. So: a payment collected in Vueling's name, without an invoice, that Vueling itself claims doesn't exist. I have now disputed it with my bank. Rules are rules, but inconsistent enforcement, shouting at and threatening a passenger who has already apologised, and a customer service whose only response is "we regret your experience" are not acceptable. I won't fly Vueling again or recommend it.

Unfriendly to foreigners and poorly managed Body: "If you are transiting through Jeddah, be prepared for a stressful experience. Airport security guards display openly biased behavior, targeting foreigners for resting in quiet areas while ignoring locals doing the exact same thing. Combined with subpar, poorly stocked restroom facilities, it was one of the most frustrating airport experiences we've had. Management urgently needs to address this lack of basic hospitality and fair enforcement."