WORST EVER ..... Flight gets cancelled and the promise to pay the train ticket to the nearest airoport to take another flight instead ..... loosing around 3 hours, and when you ask them after to do what the promised (pay the train ticket) the dont know anything and dont show any help ...... NEVER EVER agan such a scam company
This is the worst airline ever. Phone reservation agent told us he would charge us small fee to change our flights but then couldn't see flights at all. Told us customer service would refund the money once we emailed them and just charge us the difference instead of charging for two flights. Never heard back from them and sent at least 10 emails. Then with the second flight the first portion was cancelled and seeing as we were going for a day trip we could not switch to a later flight. Trying to get a refund has been next to impossible. They give us a number that is not in service when you call. No responses to email. NEVER again. This airline is corrupt!
I am owed £3300 refund for a flight on the 24th of March from Manchester to Islamabad. It has been 6 weeks and no joy. The travel agent says that they have closed their UK office and are not refunding. I'm not sure what to do. That was our holiday and first trip to Pakistan in 5 years. Very disappointed
Please could I have the email address for your airports operations director or the head of passenger security as I would like to send some information on passenger increased throughput.