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I don't understand why did they think " AVA" would be useful
Personal arogant,total neprofesional si nepregatit !
I work for an airline that uses this type aircraft. The two previous comments about temperature in the front are inaccurate. The temperature controls are on the flight deck and are broken down by zones. If it was hot in the front, it was because the setting was set that way. All you had to do was tell the flight attendant to have the pilot turn the temperature down. They could freeze you if they wanted to.