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Home / World airlines / Malaysia / AirAsia

AirAsia

Country: Malaysia
Major Asian low-cost airline, extended domestic and international services
IATA code: AK
ICAO code: AXM
Head office: KLIA Level 5, Departure Hall Main Terminal Building Kuala Lumpur International Airport (KLIA) 64000 Sepang, Selangor, Malaysia
Phone number: +60 3 8660 4333, +60 6 0085 8888
Fax number: +60 3 8777 8031
E-mail: investorrelations@airasia.com
Web-site: www.airasia.com
Year established: 1993
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A320, Airbus A320neo

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Reviews & Opinions of AirAsia:

19 July 2017 Guest

Very frustrated. Got a very urgent need to buy a ticket via Airasia website and mobile app. Tried for hours and hours. Always got the message "Please use another card for payment"!!! I have been using the same card to book tickets all this while without having any problem. Seeing the seats being sold out 1 by 1 each time when i re-logged in. Now everything is spoilt as i can't make the booking!

23 April 2017 Guest

The AirAsia online booking site is broken. After going thru the entire booking process many times the site gets hung up at the last step (payment). Screen just goes blank. AirAsia also now charges about 3% credit card fee. I'm looking at other carriers that actually want passengers to book online (and don't charge CC fees).

11 February 2017 lars lofgren

30 - 40 minutes before departure time the gate closed and we could not board. 15 minutes before departure time the plane left the bay and sat on the tarmac for 15 minutes before it taxied away to runway. What is that about???? Our bags must have been taken off an hour before departure time. Other people were also not allowed to board. We all missed our connecting flights because of this "urgency" by AirAsia and inability to serve their clients. We were at the airport and had checked in 1 bag 2.5 hours before take off, we were in the coffee shop just beside the gate, we heard no calls for early take off and our names were never called over the intercom. The AirLine staff know we were there, and its a small airport (Mactan, Cebu) so very easy to see all passengers if you walk 50 meter. 40 years of flying and this is a first, serious shame on the staff and AirAsia to behave in this way!!!!! Never fly that airline again, and will tell everybody to stay away as well. The Immigration officer that cleared us back in again told us that same thing has happened before with Air Asia. Question is priority: does an Airline serve its guests or uphold some internal "on-time" rules as priority, clearly AirAsia is not interested in serving guest!!!

29 January 2017 eddy

The website has a lot of problems, couldn't book flight!

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AirAsia Discussion:

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