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Home / World airlines / Malaysia / AirAsia

AirAsia

Country: Malaysia
Major Asian low-cost airline, extended domestic and international services
IATA code: AK
ICAO code: AXM
Head office: LCCT Terminal KLIA, Jalan KLIA S3, Southern Support Zone, Kuala Lumpur International Airport, 64000 Sepang, Selangor, Malaysia
Phone number: +60 3 8660 4333
Fax number: +60 3 8777 8031
E-mail: investorrelations@airasia.com
Web-site: www.airasia.com
Year established: 1993
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A320, Airbus A320neo

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Reviews & Opinions of AirAsia:

11 February 2017 lars lofgren

30 - 40 minutes before departure time the gate closed and we could not board. 15 minutes before departure time the plane left the bay and sat on the tarmac for 15 minutes before it taxied away to runway. What is that about???? Our bags must have been taken off an hour before departure time. Other people were also not allowed to board. We all missed our connecting flights because of this "urgency" by AirAsia and inability to serve their clients. We were at the airport and had checked in 1 bag 2.5 hours before take off, we were in the coffee shop just beside the gate, we heard no calls for early take off and our names were never called over the intercom. The AirLine staff know we were there, and its a small airport (Mactan, Cebu) so very easy to see all passengers if you walk 50 meter. 40 years of flying and this is a first, serious shame on the staff and AirAsia to behave in this way!!!!! Never fly that airline again, and will tell everybody to stay away as well. The Immigration officer that cleared us back in again told us that same thing has happened before with Air Asia. Question is priority: does an Airline serve its guests or uphold some internal "on-time" rules as priority, clearly AirAsia is not interested in serving guest!!!

29 January 2017 eddy

The website has a lot of problems, couldn't book flight!

02 December 2016 Guest

Terrible website, let down by Jetstar tonight as the plane never left Cairns. Now trying to get new bookings for my Air Asia connections and of course the Air Asia site is not working properly. Budget airlines are rubbish.

02 October 2016 Cardelle Dunne

I was booked to fly to Sydney yesterday evening. Arrived at airport with 3 hours to spare from Singapore. I had purchased my visa for Australia and had confirmation of purchase and with the Australian Embassy. Air Asia's system would not allow me to board even though we spoke on the phone to the embassy. They are now saying I missed the flight and there is nothing they can do. I am extremely upset and disappointed with the lack of customer care, obvious failure with their system which could not be overridden by management and unwillingness to help and take any reponsibility. I have family waiting to see me in sydney and pick me up and am still trying to find out how to rectify this. Has anyone experienced anything similar or have any ideas how to resolve this quickly so I can at least enjoy the rest of the short break.

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AirAsia Discussion:

26 April 2017 jorge

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25 April 2017 James

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25 April 2017 Guest

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