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Home / World airlines / Malaysia / AirAsia


Country: Malaysia
Major Asian low-cost airline, extended domestic and international services
IATA code: AK
ICAO code: AXM
Head office: KLIA Level 5, Departure Hall Main Terminal Building Kuala Lumpur International Airport (KLIA) 64000 Sepang, Selangor, Malaysia
Phone number: +60 3 8660 4333, +60 6 0085 8888
Fax number: +60 3 8777 8031
Year established: 1993
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A320, Airbus A320neo

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AirAsia. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of AirAsia:

22 December 2017 Guest

People! Ive been travelling for SE asia for a couple months and always had problems with air asia. The page booked me wrong once and other many many times couldnt book a flight. So you have to book in other websites like or In is way more expensive. The air asia system is really bad and they dont want to improve, because you would have to go to their office and charge you more, or this mistakes make them get more money. So try other websites. I recently booked on and the price was ok but language was a problem because was in bahasa...maybe there are better web sites

19 December 2017 Guest

Terrible service and zero customer service. App has no edit button to reverse any mistakes made on the selection. Airasia forces customer to pay regardless. Stupid application that lacks so many things. This company has no proper customer service and they were not trained to do their job. One of the customers ended my call since he cant solve my issue. His name was Palo H if I am not mistaken. The company cannot sustain given such low standard service, no wonder is cheap! Ive never in the world seen such bad attitude And lousy app seriously. The app is such a fraud in other words forcing customers to pay what they didnt want! Customers should have rights and these air asia asian carriers can never compare customer service abroad. Coz they know nothing and are * rude! That is why msia customer service fail!

18 December 2017 Guest

Ive tried days to book my flight tickets on the Airasia website. Whenever it reaches the payment section, the page wont load and I had to start from scratch! After so many freaking attempts, I downloaded the Airasia app and it worked. However, Ive never seen such a lousy app. So user unfriendly and it wont allow any changes to mistakes made. The app is seriously flawed and Airasia do nothing to help customers with the app mistakes! I was trying to add 10kg to my allowance baggage and I am a first time user here. Before I even confirmed I wanted the changes, it took me to this Pay button and it wont allow me to change anything. I am completely stuck with this and I dont wish to pay for something I didnt want. Who needs 30kg to go to a destination? I wanted to add 30kg to my return flight!! Worst of all I waited 1 hour and a half to talk to the customer service from the live chat and at the end, i was told that nothing can be done. While I was complaining and trying to get the issue rectified, the customer service ended the chat. I really want to rate the app to the customer service 0! Seriously this is an indirect fraud on unwanted changes in the booking. Without clicking on pay, I and my fam cannot board the flight! How unfair this is! This is 2017, customer should have the rights and what is this kinda service all about?

28 November 2017 Guest

Worst customer service ever. The don't answer your calls.. my baggage was delayed and was left in Indonesia, they don't notify me of status.. basically they kept my luggage and no compensation for their mistake. Will never fly with them again

All Reviews of AirAsia

AirAsia Discussion:

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16 February 2018 ADELE

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