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AirAsia Reviews
All reviews about AirAsia
Avoid this airline if possible! The worse customer service. It's as if they don't care and only want to pull as much money out of you. They have poised themselves to be a budget friendly airline, however, its like buying a ticket from a random guy in front of the arena. Riskyyy! They're so many loops and red tape, with no care. Any slight mistake will require you to buy a completely new ticket with zero amount forwarded to the next. They literally are robbing you, it's a big gamble taking them. If you can afford paying a bit more and going through another airline just take it. An abundance mindset will help secure your peace of mind.
Crappiest airline service. Stuck in the tarmac for more than an hour and no information or updates from the crew or the pilot
AirAsia—where customer service dreams go to die, and basic decency is replaced by a shameless cash grab. My husband and I had the distinct pleasure of flying from Singapore to Penang on flight AK1730 on March 17 at 20:50. We arrived at Changi Airport Terminal 4 before 6 PM, bright-eyed and hopeful, only to be swiftly reminded that customer satisfaction is clearly not on AirAsia’s priority list.
We did the self-check-in, printed our boarding passes, and—surprise, surprise—were assigned seats apart. Now, let me clarify: we booked our tickets together. You’d think a couple traveling together might be seated, oh, I don’t know… together? Apparently, that’s too much to ask from AirAsia.
When we approached several counter staff to resolve this absurdity, we were greeted with the warmth of a brick wall. The response? A rehearsed, robotic chant: “You didn’t purchase seats, so they’re pre-assigned one day before. If you want to sit together, you need to pay $50 per seat.” Charming. Who knew that the simple desire to sit next to your travel companion required an upsell?
It gets better. After being ping-ponged between disinterested staff who seemed more eager to upsell premium seats than provide actual service, a woman sitting nearby finally sauntered over, revealing herself as the "duty manager," Amirah Safari. If you’re wondering if the managerial attitude improved the situation—think again. With the same delightful indifference and a heavy dose of condescension, she parroted the same tired script: “If you want to sit together, you have to pay $50.” It’s impressive, really—how synchronized their sales pitch is. Almost like they’ve had training sessions in how to extract more money from paying customers under the guise of “policy.”
Here’s the kicker: every other airline we’ve flown—including other budget carriers—manages to seat us together without treating it like a luxury add-on. But AirAsia? Oh no, they’ve perfected the art of turning basic courtesy into a profit-making scheme. What’s next—charging to ensure your luggage ends up on the same flight?
In summary, if you’re looking for a masterclass in how to nickel-and-dime your passengers while delivering customer service with all the warmth of an iceberg, AirAsia is the airline for you. For anyone else who values sanity and basic human decency—fly literally anywhere else.
Constant attempts at Delhi airport to extract money from customers for having a small personal item separate from cabin bag that was under 7 kilos.
This is based out on my experience on Jan 5th from DMK to HYD flight. I have travelled all around the world with almost all the airlines and I feel air asia would definitely be among top 3 worse airlines. They have come up with a new cabin/handbag policy that should bot exceed 7 kgs which they check near the gate causing further delay to the flight which is astonishing. My cabin luggage was over 9 kgs as I had to buy some stuff from duty free and they charged me around 3045THB for it leaving you no option other than to pay with no receipt. This is equivalent to the price of the flight ticket.
I do not want to give a racist touch to it but is the weight check near the gate happening to all air asia international flights or just outbound flights to India. Please let me know in the comments. Just curious.
Please prefer thai airways or lion air , even though their prices may be little high but they don't loot people based on the stupid baggage policies.
I'm never going to travel in Air asia even though if their fares are cheap!
DO NOT FLY! This airline .. worst airline ever. If you are Caucasian you are treated like a second class customer . The only interest they have is your money!
Two out two flights were late one causing us to miss connecting flight. The staff was so confused until a manager showed up to straighten the problem and then they are all amused by it !
Plus we paid for an upgrade in leg room which we never got on the new flight reassignment.
Never again … buyer be aware!
Trying to speak to an agent for Air Asia
I prepaid for baggage for travel in February 2025 on air Asia. Booking done through Trip.com
I realized within 30 minutes of booking that it was not necessary to pay for the luggage. Called Trip.com they informed they can’t do anything, I will have to contact Air Asia. There are no numbers to call for Air Asia except Bo in customer service.This is an AI which responds but I can’t seem to be able to connect to a live person
Any suggestions
I would give this airline a negative star if I could. NO CUSTOMER service so held hostage until purchase another ticket at double the price. Then defend their actions with lies. So sad what this world has come to. Highly recommend to NOT fly Air Asia unless you’re willing to give up your time and money. They may start off as a good deal with low price only to screw you later to pay more.
The worst of the worst .
You can't count on this airplane company for * . They rescheduled my flight twice..
The worst customer service ever.
And you know the old saying :" you get what you pay for ?"
Horrible
QZ326 on 03 May, this air Asia aircraft, the toilet bowl cracked but they just use put a tape on top and still in use, unbelievable 😰
Awful checking in service in Udonthani (Thai Airasia). They want to collect only few extra money by not considering anything.
First of all, I bought check-in bag weight 30 kgs, seat, and meal in advance when check in at the counter, they said to me the they allowed carry on bag weight only 7 kgs. My carry on bag is 10 kgs, I said to check in counter lady that I could pay extra for overweight due to I carried important legal documents, tablet, power bank, and very high value items which could not put in check in bag and I asked to pay extra money for over weight for carry on bag. They said to me cannot do that due to safety but if I have extra membership card something they could allow to carry more than 7kg. So IT IS NOT SAFETY ISSUE at all. Hence, I tried to separate documents and and some valuable stuffs to put in check-in bag and let they charged more money for check in bag and wishing everything is fine!. (Cannpt claim lost items)
Hope this experience will be an advice for anyone who want to travel with low cost airline that will charge extra in everythings even when you make payment online , they will charge fees for payment as well.
Flight AK604 from Perth to Kuala Lumpur 4 April 2024.
Flight was delayed by 1 hour departing.. the door open.
1 passenger in row 6 was intoxicated and was sleeping while we waited.
On departure, the cabin crew tried twice to gently wake him, but left him sleeping laying across all 3 seats of the row. Obviously with no seat belt on during take off, and, as it turned out later the same when landing.
There were also reports of the same man vaping during the flight.
The cabin crew did ask him, but of course he denied the claim.
This man should never have been allowed to board in the first place, and the cabin crew should at least have followed the law that all passengers are seated with seat belts on during take off and landing.
This guy was sleeping across all 3 seats on both occasions.
These are probably the worst lines I've ever seen. With such an approach to the customer, nothing good will come out of it.
Never use the AirAsia app for a multiple airline booking where they offer connecting flights combining different airlines. You think you have a trip but it's not guaranteed if your first leg is delayed. So beware. I had to buy a new ticket, money gone. And their customer service with that idiot robot is totally useless
Not recommendable. No respect to your time. My husband supposed to have a flight of 7:50 pm from Manila to Iloilo but they reschedule it one hour late, making it 8:50pm. Then, in the airport instead of 8:50pm they make it 10:15pm and the worst part is again they postponed to 11:15pm. It so very late, people who are waiting are exhausted already. They should value the time of there passengers. Worst airline ever. We will not anymore book our future ticket to this airline.
AWFul!!!! I'm shocked. I paid in advance on the 20th of January, and according to the bank, the payment has been successful so far. I received all the proper notifications about my upcoming flights daily.
However, when I arrived at the airport, the airline informed me that there are issues with my payment and I need to purchase another ticket, which, of course, costs more. When I called my bank, they confirmed once again that my payment was indeed successful.
The airline suggested that I buy another ticket now and request a refund later when I return. I am extremely frustrated for several reasons:
- The airline provided incorrect information by sending me letters assuring that everything was okay, but it turned out not to be the case at the airport.
- The payment I made was successful, as confirmed by the bank. Why didn't the airline refund the money if the payment wasn't successful?
- Why should I pay more for another ticket when I already paid for the same booking?
- Now, in order to get a refund, I have to spend my time going to the office because they don't recognize the double payment online.
Our flight today January 11, 2024 at 11:45am, first time to experienced, 7kg hand carry bag including everything including cellphone, small sling bag????
First to flight with Air Asia. I’ve never experienced this…..
I’m not going to fly with this airlines.
And the staff as well not good. I forgot to get her name.
Terrible customer support. Don’t give them your fav suitcaseMy new suitcase came like been in a war. There was no staff to get complaint letters and tomorrow morning I provided all evidence, tags and pics but they ignored me and they said we don’t do any compensation. Airasia did not take any responsibility for damage they have done. Their lack of support is shocking
I booked ticket together with my mom. This airasia management separate our sit 🤦♀ Omg..how could u do that? i booked the ticket is one shoot & u put me at 31C and my mom at 15F! Please improve this! don’t anyhow separate people sit! my mom is sick & a bit hard to walk to toilet!! u think whos going to accompany her to go to toilet????
If I could give ZERO stars, thats my rating..I am no stranger to travelling..Air Asia is the WORST, WORST nightmare..stay away if you want an enjoyable trip.
First,they would sell a flight online that looks sooo good...then last minute of your flight they will cancel or resched flight...then you could not talk to any customer service...then luggages...prebook IMPOSSIBLE TO DO..then I tried again, luggages increased prices, then the booking went through...
I asked for wheelchair service, was told " ADDITIONAL FEES!"... This airline is so greedy of money, money...theres alot better services and cheaper ones....
The airline known as AirAsia is the most unsatisfactory flight company I've ever dealt with. They consistently come up with excuses to extract extra money from customers, even resorting to underhanded tactics to coerce additional ticket purchases, as explained in the instances below.
Using AirAsia is a major warning sign; it's essential to be cautious with this deceptive company.
This marks the second time in a week that I've had an incredibly unpleasant encounter with AirAsia. During the previous flight from Penang to Langkawi, they refused to check in our luggage, citing our arrival 45 minutes past the departure time. Despite being at the KLIA2 counter two hours in advance, successfully checking in our luggage, and passing the hand carry luggage check this time, they insisted on an additional 15 kg. However, at the counter, they refused to add the luggage, once again using the 45-minute rule as an excuse.
The staff's impoliteness led to us missing the Miri flight, and we had to secure an alternative flight through Malaysian Airlines. This will be our last experience with the so-called air flight company, AirAsia, making it the most absurd encounter I've ever had with an airline in my life.
STAFF ARE FREAKING RUDE! FLIGHT DELAYED AGAIN!!!! TONY FERNANDEZ PLEASE IMPROVED! YOUR PRICE FOR FLIGHT IS NOT CHEAP!
LAME EXCUSES DUE TO TECHNICAL ISSUE! DID YOU NOT CHECK AND SERVICE ALL YOUR AIR CRAFT????? ARE NOT SHAME WITH ALL NEGATIVE COMMENT???? WAKE UP TONY!
Never again Air Asia. My flight N9KCWD was postponed from January 4, 2024, 12.35 pm to 3.05 pm. Since I missed an important business appointment as a result, I booked the flight the day before to January 3, 2024, 12.35 pm. This flight was of course postponed again by Air Asia to 3.05 pm on January 3, 2024 at 6.16 am. So my business appointment does not work again. I will NEVER fly with this low-cost airline again in this life. Neither me, nor my family, nor all my friends, acquaintances and everyone else I know. Absolutely NOT recommended.
Just today, my family booked their promo flights going to Negros with 2childs with them, they come early so if there's any problem they can still fix yeah...
But WHY when they check in from counters 27 and 28, in Terminal 2 at 3 pm today Dec.27,2023. The incharge staffs should be polite but those staff don't know costumer service their ill-tempered attitudes instead of talking to them to solve the problem because they forget the birth certificate of the 2 childs and they didn't give them chance to look because they already showing them the photos of the birth certificate...
If those staff will not have good costumer service they should not be there...
Even those flights are on promotion it doesn't mean they will treat them bad, they pay 23,000pesos and they didn't use because of those GRUMPY STAFF OF AIR ASIA IN TERMINAL 2, COUNTER 27 & 28
Pathetic airlines I would give zero.
Rules change overnight and even staff is not trained properly. They only provide half information and when you come back reaolving one they come up with another to charge you hefty . My first and last time flting with this airline.
Fazreen, Air Asia staff at Kuching airport, he is acting like a hooligan. Who is he to check on passenger's handphone? This is how air asia staff treat their customer. If he is upright, why he scared customer takes his photo and complain. He accused us and report to security that we pose danger on him. In the end, the security guard thinks that he is childish and walked away. Poor service and rude attitude.
Rating app website.
Ispent hours trying to add baggage in both the app and on the website. Finally switched to larger tablet and still lots.of clicks and frustration before I added baggage. The search did not find my flights. The upcoming flights also did.not show up. I may have found flights under purchase. Had to sign in to use credit card. Only found sign in through Google. Very frustrating. Dreading online check in to " avoid fees at checking counter".
AirAsia Cancelled my flight as they don't fly that route anymore from Clark to Cebu Philippines.
They asked if I'd like a refund or credit. Since I had to rebook with another airline I asked for a refund.
Should of taken 2-4 weeks, It's now been 49 weeks and waiting.
One year on and after numerous messages they still havent refunded me. Finally they said in July they refunded and closed the case. I couldn't see any credit come back to my account. I contacted my bank and after checking they said "No you haven't received any credit from AirAsia" Try explaining that to "BO" their customer service auto generated computer... What a joke. No live chat available or customer service to speak to a real person.
You can call their customer service number and only leave a voicemail, which does't help either...
Just sent them another "feedback message via BO"
If this doesn't get resolved soon I'm deleting my account. I've had enough
I've been flying AirAsia for over 10 years. Not any more.
they canceled our flight 12.00 o’clock in the morning when our flight is at 9 in the morning! we loose the money of the hotel we loose the money of the tickets! useless company! never again
TERRIBLE AIRLINE!!! It’s our first time booking a flight with them since we don’t have any choice. Our flight is unreasonably expensive and it got delayed. They asked us to pay extra charge for our baggage even though it’s considered personal!!! The service sucks and they are very unhelpful. Never flying with them again and would never recommend.
Horrible stuff in airport, unfriendly and unhelpful, especially who cheek the language, always have new rules, that nobody can cheek or doing anything. Sometimes can take some stuff some times no. Checking documents like immigration service, always messy. Room for sitting not enough space. Horrible company getting worse every year more and more
Was on Flight D7218 KL to Melbourne., Premium flatbed, Wheelchair requested. On arrival in Melbourne, there was no wheelchair waiting. Approached crew, said coming in 15mins. Waited, no sign. Crew was not even bothered to find out when approached. I finally have to walk all the way.
Was on Flight D7213 Melbourne to KL on 7/11/23, seat 1K Premium Flatbed. Ordered Uncle Chin’s Chicken rice + mineral water 250ml.
Slept most of the way and when I woke up, plane was abt to start landing. I asked for my food but was told ‘kitchen closed’. Fair enough, but shouldn’t they have woken me up when mealtime or at least have it packed to takeaway ? This meal n drink came together with the Flatbed ticket purchased! How cheapskate can AirAsia be or are the crew a lazy bunch??
This is on Premium Flatbed ticket. Just wonder how they treat the economy class!
We paid the extra weight when we exceeded the 7 kilos limit for our handcarry luggages during checkin. However during boarding we saw other passengers who didn't go at the checkin counters carrying heavy luggages. It's so unfair that only those who go at the checkin counters get charged. It should be consequent
Excellent service by the ground staff, Khusbu Singh.... she really assisted us well at the counter... Great flight experience
Very bad quality of services. Don’t use except if you don’t any choice. Otherwise you will be disappointed by the quality of services of Air Asia Staffs.
We were flying from Goa to Delhi , After boarding suddenly Air hostess said that this flight cannot fly now because of fuel leakage problem. Then they said please go
out of the plane , Our flight was rescheduled 6 hours later and we all were sitting on airport without any support by the staff. Even refreshments was not given properly.
Its worst airline with pathetic service . I will recommend never ever fly in Air Asia.
AirAsia is awful! Their weight limit for carry on baggage is ridiculous! 8kg! An older legit carry on suitcase with just clothing easily exceeds that - and they force you to pay extra to check-in the baggage - no other choice - in my case it was 80% the cost of the ticket - it's a freakin scam! Never flying with them again!!
My experience with AirAsia was nothing short of a complete disappointment. In all honesty, I can confidently declare it as the absolute worst airline in Asia and, without a doubt, the most abysmal airline I've ever had the misfortune of using. The level of ineptitude displayed by their customer service was nothing short of astonishing. For the sake of your sanity and travel enjoyment, I implore you, dear fellow travelers, to exhaust all other possibilities and explore alternative airlines before even contemplating the regrettable decision of flying with AirAsia.
Last day air Asia Sri Lanka airport branch don't issue my paid ticket .they ask for ticket issues sponcership letter .they think they are embassy .crezy people work .I recommend don't use this service very bad .they don't respond they wast our maney and time.i lost my flight
Staff' s behaviour is very non friendly and non cooperative. Ladies hand lot of bad attitude towards customer. They don't care and also behave very rudely when we ask any kind of help from them.
Shitty airline. Their check in weighing machine has 400 g without putting the luggage. Shoddy airline. No wonder it's failing. I urge all passengers not to take this stupid and fkd up airline ever. Worst mistake ever!!!
Irresponsible airline! Rescheduled our flight and do not refund the hotel credit to us! Their products are all scams! Snap (flight + hotel) is one of airasia’s product but they only refund flight credit, and said that hotel is not their part. If hotel is not airasia’s part then don’t put snap as your product and cheat and scam and fool consumers like this! Airasia rescheduled flight and do not refund the hotel credit to us! Bad airline! Do not travel with airasia! Cause all products are scam and they will just ask you to wait wait wait until you die, no refund will be given to you if airasia cancel or reschedule the flight. So please be aware of this scammer Airasia! Travel with whatever airline except for Airasia!
My husband and I would like to express our gratitude and thanks to this Air Asia staff that we met at KLIA 2. Without her help, we won' t be able to fly to Miri from KL as we having document problem. With her extra initiative service, we're able to fly back to Miri safely. Because of her wonderful service we want to rate 5 star to Air Asia airlines
I just had a terrible experience with AirAsia. I missed my flight from Singapore to Kuala Lumpur due to unaware gate changed. I was panicking and approached one of the AirAsia staff (Yan) . She didn’t explain to me. She was rude and unprofessional to me. She hiding her badge from me. Fortunately the other staff (mani) quickly attended to me in a very professional. She immediately brought me to her manager (Johan) to arrange me another flight. Johan was very professional and explained to me the process. Johan also took extra mile to apologise to me.
It was the worst airline I’ve traveled in. They make you pay for literally everything. The personal is very rude. I don’t recommend it at all. Awful experience. I will never fly with this airline again.
An Airline with a Gotcha agenda to fleece
I booked carrier Air Asia for a round trip flight from Bangkok to Phuket for a golf trip with the boys. Since in Trip.com website, Air Asia only allows 7kg carry-on luggage (no frills), I thought I definitely need to buy an extra 20kg baggage option to accommodate my golf bag (THERE WAS NO SPORTS EQUIPMENT OPTION TO CHOOSE FROM IN TRIP.COM). With that said, when I checked in at DMK, I got the "Gotcha" treatment. I will need to pay for my golf bag separately because it cannot go under my 20kg baggage option.
I explained it to the check-in counter representative that how can Air Asia NOT offering this option or make it clear to customers in their affiliated website (trip.com)? The only reply from the Air Asia representative was to please direct my complaint in social media. Judging from his reply, I guess he has seen these instances just way too often....I proceeded to ask for exchange for the 20kg baggage option with their so-called sports equipment option (willing to pay the difference), and I got the gotcha response. Not able to do that! Determined not to let this ruin my trip, I then went to pay at the Air Asia counter for the golf bag. The lady there, while sympathetic, was also telling me to direct my complaint in social media ( I guess it's their standard response because it seems to me that they are also tired from this type of argument)
I am writing this to warn other future passengers about this airline and their so-called "smart-ass" business practice to achieve their bottom line! If these MBA top executives are so savvy, they should maybe take some lesson from sales/customer service. I am now a disgruntled customer who will now avoid using Air Asia in any mean necessary. Shame on Air Asia and also some blame needed to be shared by trip.com too.
Watch Out!!!!!
My flight was shifted to other timing without consent, well, I accepted the change of timing knowing that I will have to face the traffic peak hour when heading to the airport, still acceptable to me though. What annoying me most was I paid for aisle seat selection on my original booking but I was assigned to the window seat after the change of flight. I tried to communicate via app AI and emailing them but all are to dead end. There's no way to communicate to get back the aisle seat I paid for. It's super terrible customer service of all the airlines I encountered before. Will never use this airline again in future.
Very disappointed with this airline. This airline is like Frontier airline in the US. Is only allowed you to bring small bag on the plane. For check-in, it charged you by the kg. Ticket seen cheap, but adding luggage cost more than traveling on other airlines. I do not recommend.