Airlines, Airports, Airplanes...

I don’t know where to begin, but I would definitely advise you to stay away from Air Line for the past two weeks after the cancellation flight on the 9th of July I’ve been begging them. I’ve been calling them every day because originally I bought the ticket from the third-party but still it’s the airline that I’ve booked with. I’ve explained that this is not a holiday, my wife and kids need to go to Tehran because my sister-in-law has been discharged from the hospital and she’s been given Max three weeks to live I’ve been crying I’ve sent all the medical reports I’ve sent emails of opening cases and they give you hope and then the ring back and tell you the same thing after three days of running around I’m waiting they are rude they are heartless. It doesn’t matter what you say to them. They will not help you. The only thing that I care about is the money and nothing else and they keep on telling you I’m sorry. Go back to agency very rude coldhearted honestly pay a bit extra go to a different airline I never ever had any problem every single year my wife and kids fly out for summertime and I’ve never ever had any problem with any of these airlines except this it’s the nightmare please please I’m begging you to avoid getting ticket from these guys even though if he’s hundred pound £200 £300 cheaper please stay away from them the play with peoples feeling they don’t care honestly it is absolutely nightmare. I’ve been begging them I’ve been crying I’ve been begging them over and over again but they just ignore you as I’m giving you this message at 7:30 in the morning for the last two days they’ve been telling me we’re having an emergency meeting. There’s a human life in the middle they give you hope and everything and called last night I was crying my eyes out that my sister-in-law has got worse. And I said we are doing everything in my power to get your ticket sorted out for you. They will call you first thing in the morning and hopefully everything will be okay. I just got a phone call and the only thing I got say sorry because she bought the tickets from agency we cannot do anything in the new this from the beginning And just repeating and repeating over again playing with people feeling please please stay away from these guys

This is by far the worst airport I‘ve ever been. Unfortunately, I love the vacation in Hurghada, so I have to go through this. When you arrive, the travel agencies try to sell you overpriced entry visa. Only at the official bank counter you pay the correct price of 25US$. But departure is even worse than arrival. You have to security twice, one before the check in. The floor is filthy and you have to take off your shoes. Always watch out for your stuff, the staff is not trustworthy. At the second control, they have weird security rules that are different from international rules. Both my small bike multitool (no knives, only short foldable screwdrivers) and a little girls pink kid scissors (short blades, rounded tip) were taken away. I’m not even sure about my tool, but the scissors are allowed according to international rules. One might get the impression that the officers just take what ever they consider useful. According to a sign, even all batteries are banned, but they didn‘t follows through with this. The officers need to be controlled more strictly and if you are an international airport, follow international rules.