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Home / World airlines / Brazil / GOL Transportes Aereos

GOL Transportes Aereos

Country: Brazil
The largest low-cost airline in the South America
IATA code: G3
ICAO code: GLO
Head office: Rua Gomes Carvalho 1629, Vila Olimpia, 05457-006, Sao Paulo, Brazil
Phone number: +55 11 5504 4410, +55 11 3169 6000.
Fax number: +55 11 3169 6245
E-mail: comcorp@golnaweb.com.br
Web-site: www.voegol.com.br
Year established: 2001
Main bases and hubs: Brasilia Presidente Juscelino Kubitschek, Rio de Janeiro Galeao Tom Jobim International, Sao Paulo Congonhas
Fleet: Boeing 737-700, Boeing 737-800

Traveller Rating:

GOL Transportes Aereos. Airline code, web site, phone, reviews and opinions.
Copyright Adriano Barreto

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Reviews & Opinions of GOL Transportes Aereos:

28 November 2015 Guest

I have 4 flt from Sao Paolo to Forteleza (thru Delta partner) and no problems. always on time and fast efficient boarding. Plane was OK. All baggage arrives. website and phone number offerings are very poor. a friend left computer on board and there is no phone number for direct lost baggage. But in Brazil you can expect functions of some things to be backwards from Europe and of course take a long time.

28 April 2014 very unhappy passenger

I have booked 2 flights with this rubbish airline and they have now cancelled them with some pathetic excuse and has caused me so much bother with changing flights hotels and other travel arrangements. Staff were rude when I spoke to them and offered no compensation for trouble caused. My holiday which I have planned for 2 years is getting ruined before I've even set off. DISGRACEFUL!!

13 January 2014 Yokasta Merchak

I had the pleasure to travel in this airline, when I booked my flight to the Dominican Republic. I had a layover in Miami and had to say that even thought I never heard of this airline, I was pleasantly surprise. The lines were short, the crew were very cordial, and seem to be happy to service the customers. My trip was around the Christmas holidays and my trip was on time leaving and on time arriving to my destination. I was even more suprised to find out they provided lunch , when other airlines, only provide peanuts and drinks. The seats were very comfortable and the flight was wonderful. I will travel with them again, anytime. Hope many airlines will copy from the service Gol provides to their customers.

19 November 2012 Guest

This is the worst airline I have ever travelled on! The service is poor, the planes are old and they lost our bags and never found them again. Do not fly on this airline.

All Reviews of GOL Transportes Aereos

GOL Transportes Aereos Discussion:

14 March 2017 Guest

I hate your website - it is the worst airline website I have ever used and I have flown all over the world. Have you ever even tested putting in a partner airline frequent flyer number - it simple will not accept Emirates Skyward no - with or without the EK. During my unfortunate experience booking a flight I tried to book excess baggage - it was expensive but that's not the issue - Once I completed my booking your booking system decided to forget about my excess baggage. Simply sloppy lazy work.

05 February 2017 Guest

i know that I am late with my review however it's better late then ever. I had the privilege to go to Brazil Sep 2016 to go and watch the Paralympic Games. We took the opportunity to go see other places in Brazil with an athlete in a wheelchair. This airline took advantage of the opportunity to charge the Athlete for extra weight from Rio to Iguazu Falls and from Iguazu Falls to S.Paulo. This is an act of crime taking advantage of the situation and charging almost $1000 dollars Canadian for the extra wheelchairs. That's not Ethical. We flew from Vancouver to Rio without any hassles from any other airline we have traveled to many parts of the world and never had that experience. We will never fly Gol again and will not recommend anyone to do either. Shame on your airline to take advantage of a Paralympic athlete that had the greatest experience of her life in Rio. Also the flight wasn't even full . Do NOT FLY GOL

22 April 2016 Guest

Terrible service.

08 December 2015 Guest

update on previous report..Gol is trying a scam to get your money. I try to bring back the exact(actually slightly smaller carry ones (after all my problems I looked at my email flight info and could have just shown them) that it says I can have one carry one and one under seat (2 free) they made life very difficult for me to bring on 2 bags as per the "information on website". I will say that the supervisor was intelligent and made the right choice to let me carry on my $4000 dollar eqpt. the idiot was a young man at Forteleza entry point to gate (a gol employee) who was hell bent on making sure that I didn't get on with the bag. He must have wanted to feel important. after the incident I returned to the gate and he found me and still challenged me. When he finally realized he had be trumped by his supervisor he sheepishly walked away. Delta Airlines take note because this was a Delta flight and they need to clarify the policy

Discussion of GOL Transportes Aereos

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