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Home / World airlines / Turkey / Turkish Airlines

Turkish Airlines

Country: Turkey
National airline of Turkey, scheduled domestic and international services
IATA code: TK
ICAO code: THY
Membership in the alliance: Star Alliance
Head office: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone number: +90 850 333 08 49
Fax number: +90 212 465 23 67
Year established: 1933
Main bases and hubs: Ankara Esenboga International, Istanbul Sabiha Gokcen, Istanbul Ataturk
Fleet: Airbus A300, Airbus A310, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

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Turkish Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Pier Francesco Baglivo

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Reviews & Opinions of Turkish Airlines:

25 October 2017 Business Traveler

If you are a Business traveler don't use Turkish Airlines. They delayed my flight by over 4 hours (would have missed my connection) and refused to re-accommodate me on another flight the same day. I had business class seats and they simply told me that they would put me on a flight the next day or the day after that. It would be nice to take money for a service and not have to ever deliver on it. I had to buy a one-way ticket home on another carrier (same day, last minute business class ticket - you can imagine what that cost) and they still have not reimbursed me even for the unused ticket. My ratings: Customer service - Zero Common sense - Zero Number of flights I will take on them in the future - Zero

09 August 2017 Guest

On Aug 2nd I happened to travel with Turkish Airlines and unluckily the flight (TK 0618 CASA - IST) was delayed for nearly 30 hours without any prior information, and NOT due to weather conditions. I was supposed to transfer in Istanbul on Aug 3rd (TK 26). But due to the delay of the first flight, I missed two flights, and ended up staying in the airport in Istanbul for 20 hours without being arranged any hotel or breakfast/lunch inside the airport. Afterall my schedule was delayed for a whole 2 DAYs. I've sent the feedback to the company's office and so far got no response.

08 March 2017 Guest

Disappointed with their handling of our luggage which we had just bought and had paid so much money for it. But THY will not take any responsibility for the damage nor reimburse us. Awful!

06 March 2017 Elite Status Turkish airlines flyer

This airline has dropped standards to an amazingly low level. Customer service representatives display an arrogant attitude. The only positive encouragement I am give other customers is that you are all treated equally as extremely frequent fliers. Very poorly ! Please please use another airline.

All Reviews of Turkish Airlines

Turkish Airlines Discussion:

09 December 2017 Guest

My name is Annette emin l am USA citizen We got two tickets to north Cyprus.the trip is great When we come back to Istanbul spend 3 days my husband USA passport is going to expired Jan 20 2018 they did not give him visa They let us in he cannot go back to California l am shock l cry l am disable Thank you Turkish air line for not checking my husbands USA passport he is 78 years old l cannot leave him here. This is my last time going with Turkish air line I have to go to USA embassy Monday morning l have no time left we are leaving to go back home my husband is stuck here thank you for screw us up

08 December 2017 John Aboagye Duodu

I lost my phone (Lenovo Vibe) in your flight bound from Ghana to the Istanbul. I was on transit to the United States on 28th November, 2017 and my seat number was 24F. I would like you to send it to P.O Box ct 4603, cantonments accra. I would return on your flight through istanbul on 13th December, 2017. My email address is thank you.

08 December 2017 John Aboagye Duodu

I lost my phone in your flight on 28th November on transit to USA from Ghana. My seat number was 24F. The other details are class sinif 0630. I will be returning to Ghana through istanbul on 13th December 2017 and would like you to forward it to p.o box ct 4603, hfc bank, accra ghana. Thank you

18 November 2017 Guest

Guest : I've purchased a ticket from Turkish Airlines on the 7th of April - but something happened their your system, and I got something else than I've bought. In Turkish Airlines online system, I choose two return tickets from London to Bishkek. It departed London on the 28th of May, 17:00, and arrived to Bishkek at 8:45 (29th of May). Instead, after booking, I got a ticket that departs London on the 27th of May, 11:00. This is not what I choose in the online menu, and I checked numerous times the dates and the flights. I also read it out loud as I was in a Skype call with my boyfriend. Also, I purchased the ticket for two people: myself and my boyfriend. His name is Benedek Paskuj. I did check the name for typos and everything - I wrote it down correctly. But after I purchased the ticket, I got a ticket for myself, and someone called Feg Gerreheh. This is absolutely not what I wrote - I have never ever heard this name or knew anyone with this name. Also, this is not a small typo that could have been my mistake - this is a entirely different name from my boyfriends name. In addition, again, I've checked numerous times the price of the tickets - it was 628,20 GBP. I filled out everything concerning my bank card, accepted everything, and clicked 'BUY'. After I've done all this, the ticket says that the cost was 711,6 GBP. Again, this is not what I've purchased! I think all of these clearly show that there was something wrong with Turkish Airlines webpage or system. I instantly contacted customer support, and filled out an official complaint. Next day, I got the first reply which stated that they could not do anything about this, the only thing that they could offer is to buy a ticket which is more expensive that the one I payed for (which was already more expensive than the one I wanted!), and then they will reimburse me for the previous one. Again, I called the customer support, and the tone of the woman who spoke to me was absolutely outrageous - she was extremely rude and condescending, and she treated me as I was a liar. Since then, I escalated this further with Turkish Airlines, waited 7 days for their official response that I got a few hours ago and which stated the same - no problem with the webpage, period. As Im sure that this is not true, so now Ill try alternative ways to raise and find a solution to my problem e.g. customer protection bodies. Anyone had any similar experiences with Turkish Airlines? YES, THESE PEOPLE ARE THE WORST AIRLINE EVER!!! THEY ARE A DISGRACE!! THE STAFF ARE RUDE AND EVEN LAUGH AT MY SITUATION ON THE PHONE!!! LIARS, CHEATERS, FRAUDSTERS!! AND THERE IS NO ACTUAL OFFICE OR EVEN MANAGER TO TALK TO, ONLY OPTION IS EMAIL THEM!!! WHAT A JOKE !!!! DO NOT USE THIS AIRLINE!!!!!

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