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Home / World airlines / Turkey / Turkish Airlines

Turkish Airlines

Country: Turkey
National airline of Turkey, scheduled domestic and international services
IATA code: TK
ICAO code: THY
Membership in the alliance: Star Alliance
Head office: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone number: +90 212 463 63 63
Fax number: +90 216 588 51 32
E-mail: customer@thy.com
Web-site: www.turkishairlines.com
Year established: 1933
Main bases and hubs: Ankara Esenboga International, Istanbul Sabiha Gokcen, Istanbul Ataturk
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

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Turkish Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Pier Francesco Baglivo

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Reviews & Opinions of Turkish Airlines:

18 December 2017 Guest

Horrible airline. My parents just returned from Turkey to London Heathrow. When they arrived their luggage was completely damaged and ruined including items in the luggage. I have emailed them and shown proof of photos and they have only come back to say its not their responsibility. They have damaged over £300 worth or luggage and they are not interested in helping. From what I see and all the complaints below I have no idea how this airline gets away with it. Terrible just terrible!

25 October 2017 Business Traveler

If you are a Business traveler don't use Turkish Airlines. They delayed my flight by over 4 hours (would have missed my connection) and refused to re-accommodate me on another flight the same day. I had business class seats and they simply told me that they would put me on a flight the next day or the day after that. It would be nice to take money for a service and not have to ever deliver on it. I had to buy a one-way ticket home on another carrier (same day, last minute business class ticket - you can imagine what that cost) and they still have not reimbursed me even for the unused ticket. My ratings: Customer service - Zero Common sense - Zero Number of flights I will take on them in the future - Zero

09 August 2017 Guest

On Aug 2nd I happened to travel with Turkish Airlines and unluckily the flight (TK 0618 CASA - IST) was delayed for nearly 30 hours without any prior information, and NOT due to weather conditions. I was supposed to transfer in Istanbul on Aug 3rd (TK 26). But due to the delay of the first flight, I missed two flights, and ended up staying in the airport in Istanbul for 20 hours without being arranged any hotel or breakfast/lunch inside the airport. Afterall my schedule was delayed for a whole 2 DAYs. I've sent the feedback to the company's office and so far got no response.

08 March 2017 Guest

Disappointed with their handling of our luggage which we had just bought and had paid so much money for it. But THY will not take any responsibility for the damage nor reimburse us. Awful!

All Reviews of Turkish Airlines

Turkish Airlines Discussion:

12 February 2018 Robert Mayhew

Dear Sir or Madam. I am writing this review to let you know that my experience booking my flight to England with Turkish airlines has been very poor. Living in South Africa we couldn't even find our currency which I am amazed at. We booked our flight with you found your website very misleading and when we booked our flight and seats we didn't get the tickets for the flight nor the booking for the seats. When we tried to ring your offices in Cape Town with 5 different nos. no one answered the phones. We were forced to go to Cape Town airport which is very time consuming and costly. The young lady who dealt with us was quite helpful, she says she knows they have a communication problem, sadly that was no help to us. She managed to run off our tickets so at least we got them but the inconvenience you put us to I think is very poor and if I had realised I would not have been booking with Turkish airlines as it has been the worst experience of any airline we have booked with so far and I hope that you will reply to these comments with an explanation of the poor experience we have had. We fly out of Cape Town on 9th May so with a bit of luck you should find time to reply. My name is Robert Mayhew, my email address is; sylvia.m.mayhew @gmail.com I am looking forward to what your response is to this very disappointing experience.

11 February 2018 Mark Makary

Turkish airlines has zero accountability, zero care for complaints and customer satisfaction and embarrassingly denied my entire business class experience. Worst airline ever!!!!!!

24 January 2018 PRINCE

I met every requirement to board turkish airline from johannesburg to havana on 12th december 2017. if i did not, immigration in Johannesburg airport will not ever allow me to fly. if turkish air is saying its not their responsibility to check passenger's documents, so how come turkish air start to check documents at istanbul and not johannesborg in the first place ? even the consul of cuba in south africa confirmed me, even the ambassador of cuba in tuirkey confirmed with a letter to board me,the consul of cuba in south africa was on telephone asking to speak to officials of turkish air but none of turkish air staff wanted to speak to cuba consul on phone or even to contact the embassy of cuba directly to confirm my document. Me what i saw was racism on part of turkish air at istanbul airport,yet other passengers were boarded. Before my departure at Johannesburg airport, turkish air checked my documents and confirmed and allowed me to fly, only to keep my stranded at istanbul refusing to board me on my business class ticket. why did turkish air board me from johannesburg if they were not satisfied with my documents ...passport and visa which they confirmed before boading me from johannesburg airport. Please sir i want you to kindly assist me to get my business class ticket from turkish air and also to compensate me according as i missed other connecting flights also ...Please sir i want justice ,please help me.

19 January 2018 Guest

Unbelievable bad service from a 5 star airways company. Its our first time we travel with you.We are live in Thessaloniki Greece and we know already that this airport had issues with radar system the last month and more.How its possible a big and serious company like Turkish airlines to risk and booked flights from this airport when already know that 80% cancel cause mist fog that a bad excuse from Turkish sale manager imagine that in England must no flight never cause mist weather.After the cancellation we must take bus travel 7 hours to Athens instead there is another closer airport Kavala town only 2 hours away. Our Odyssey don't finished wait another 2 ours delayed at Venizelos airport in Athens to take the plane of Turkish air lines to Istanbul.Another 2 hours delayed to Bangkok airport run like crazy exhausted with luggage to catch plane to Krabi and missed it 2 hours for the next flight. Result of Turkish airline trip 1 lost bag and one destroyed. My name is Theodoros Apostolidis and the awful flight was TK 1882,TK

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