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Home / World airlines / Turkey / Turkish Airlines

Turkish Airlines

Country: Turkey
National airline of Turkey, scheduled domestic and international services
IATA code: TK
ICAO code: THY
Membership in the alliance: Star Alliance
Head office: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone number: +90 212 463 63 63
Fax number: +90 212 465 21 21
E-mail: customer@thy.com
Web-site: www.turkishairlines.com
Year established: 1933
Main bases and hubs: Ankara Esenboga International, Istanbul Sabiha Gokcen, Istanbul Ataturk
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

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Turkish Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Pier Francesco Baglivo

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Reviews & Opinions of Turkish Airlines:

02 January 2018 Guest

Horrible airline. I changed my ticket once (it was a refundable ticket) and due to a visa issue for passengers was forced to change again. This cannot be done on the website. Called them and for 24h their systems were down so they couldn't help. Finally get through to someone to be told you are forced to go to a sales office physically to make a change. Nobody can help you. Worst service ever, half of the time you can't understand their English. Will never use Turkish Airlines again.

18 December 2017 Guest

Horrible airline. My parents just returned from Turkey to London Heathrow. When they arrived their luggage was completely damaged and ruined including items in the luggage. I have emailed them and shown proof of photos and they have only come back to say its not their responsibility. They have damaged over £300 worth or luggage and they are not interested in helping. From what I see and all the complaints below I have no idea how this airline gets away with it. Terrible just terrible!

25 October 2017 Business Traveler

If you are a Business traveler don't use Turkish Airlines. They delayed my flight by over 4 hours (would have missed my connection) and refused to re-accommodate me on another flight the same day. I had business class seats and they simply told me that they would put me on a flight the next day or the day after that. It would be nice to take money for a service and not have to ever deliver on it. I had to buy a one-way ticket home on another carrier (same day, last minute business class ticket - you can imagine what that cost) and they still have not reimbursed me even for the unused ticket. My ratings: Customer service - Zero Common sense - Zero Number of flights I will take on them in the future - Zero

09 August 2017 Guest

On Aug 2nd I happened to travel with Turkish Airlines and unluckily the flight (TK 0618 CASA - IST) was delayed for nearly 30 hours without any prior information, and NOT due to weather conditions. I was supposed to transfer in Istanbul on Aug 3rd (TK 26). But due to the delay of the first flight, I missed two flights, and ended up staying in the airport in Istanbul for 20 hours without being arranged any hotel or breakfast/lunch inside the airport. Afterall my schedule was delayed for a whole 2 DAYs. I've sent the feedback to the company's office and so far got no response.

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Turkish Airlines Discussion:

13 May 2018 SU535

hi am trying to cancel a ticket l book for my sister but when l want to submit the ticket l want to cancel it gives me an error message. please help This site can not do the job of the passenger. //// year2018 all previous messages.: This is not the Turkish Airlines carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier. No one can reply and assist without the correct and full data on the reservation of the flight. Such comments are not fair and useless. In order to get the correct reply, kindly attach the reservation / booking number and produce the adte / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

06 March 2018 Guest

hi am trying to cancel a ticket l book for my sister but when l want to submit the ticket l want to cancel it gives me an error message. please help

24 February 2018 Guest

I have been trying to make a booking through the turkish airlines websight now for two days'but with no luck 'after putting passenger information in 'there is a error message.

12 February 2018 Robert Mayhew

Dear Sir or Madam. I am writing this review to let you know that my experience booking my flight to England with Turkish airlines has been very poor. Living in South Africa we couldn't even find our currency which I am amazed at. We booked our flight with you found your website very misleading and when we booked our flight and seats we didn't get the tickets for the flight nor the booking for the seats. When we tried to ring your offices in Cape Town with 5 different nos. no one answered the phones. We were forced to go to Cape Town airport which is very time consuming and costly. The young lady who dealt with us was quite helpful, she says she knows they have a communication problem, sadly that was no help to us. She managed to run off our tickets so at least we got them but the inconvenience you put us to I think is very poor and if I had realised I would not have been booking with Turkish airlines as it has been the worst experience of any airline we have booked with so far and I hope that you will reply to these comments with an explanation of the poor experience we have had. We fly out of Cape Town on 9th May so with a bit of luck you should find time to reply. My name is Robert Mayhew, my email address is; sylvia.m.mayhew @gmail.com I am looking forward to what your response is to this very disappointing experience.

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