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Home / World airlines / Turkey / Turkish Airlines

Turkish Airlines

Country: Turkey
National airline of Turkey, scheduled domestic and international services
IATA code: TK
ICAO code: THY
Membership in the alliance: Star Alliance
Head office: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone number: +90 850 333 08 49
Fax number: +90 212 465 21 21
E-mail: customer@thy.com
Web-site: www.turkishairlines.com
Year established: 1933
Main bases and hubs: Ankara Esenboga International, Istanbul Sabiha Gokcen, Istanbul Ataturk
Fleet: Airbus A310, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

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Turkish Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Pier Francesco Baglivo

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Reviews & Opinions of Turkish Airlines:

25 January 2017 Guest

On the 13th of December 2016, I flew Turkish airlines together with my wife and two kids, fr om JFK to Cameroon (NSI). When we left JFK, Turkish airlines insisted we must check in our 4 cabin bags because there was no space in the cabin they claimed, so we did. And that was in addition to our 8 checked in bags. So we checked in a total of 12 bags. We arrived Cameroon December 15th, 2016 and none of the bags arrived with us, not even one. We were supposed to attend a wedding in Cameroon same day and there were lots of things in the bags including dresses for the bride and groom etc. I'm sure you can imagine the huge inconvenience. Long story short the bags only arrived about a week after we arrived Cameroon. We left Cameroon back for the USA on January 6th, 2017 and arrived January 8th. And again, of all 8 bags that we checked in NONE of the bags arrived, I mean NONE. As I write, today is 01/25/2017, more than 2 weeks after we arrived and 4 bags are still missing. No one is telling me wh ere the bags are, no one has issued an apology. Firstly, the other four that were brought to us about a week after we arrived had so many missing items. Please NEVER FLY TURKISH AIRLINE, IT IS NOT WORTH YOUR MONEY. I am going to use every legal means possible to have Turkish airlines pay seriously for this. Worst airline ever!

15 January 2017 Guest

Hi, my first time on TA. i simply loved the flight. Friendly cabin crew, neat and generally wonderful experience. I had to eat Pasta all the way from Abuja to New York and back. Now the down side. My bags did not make to Abuja with me and i think it is something to be pissed about. 10hrs New york to Istanbul, another 6hrs Istanbul to Abuja and do not forget that had to stop over in Tunisia to re-fuel. Now the big finish, i had my son that just turned 4 with me. All his clothes and medications ..are in those bags. And you do not want to know the treatment we got in Abuja......after that soooo long of a flight... NOT NICE i just want to have bags in peace

28 November 2016 Guest

TURKISH AIRLINES IS THE WORST COMPANY EVER---Customer care services is very bad. Arriving at the airport we are being told that our flight has just been cancelled since 11 days ago without any notification ( no email / no phone calls). And most painful is that the customer service at the airport ( Brussels) is even rude to us and even shouting us for claiming our rights. After facing kind of a wall , we decide unfortunately to take the flight the next day. What happened? the flight departing from Brussels got delayed and consequence we miss our connection flight back to Kinshasa....Decide to call the customer service and a lady replied not even speaking correct French ( please make sure you put good French or English speakers at customer care services), no solution found and forced to stay the all day in Istanbul....My advice : IF EVER you have to travel from BRUSSELS to KINSHASA, PLEASE PLEASE AVOID as much as possible Turkish Airlines

16 June 2016 Guest

Avoid this airline at all costs!!!! Their main hobby is separating passengers from their checked-inn luggage. They do this in a completely systematic and predictable manner. Flew with them twice and, yes, low and behold, the luggage didn't show up at the end of BOTH flights. First time was a domestic flight from Trabzon to Antalya with a connection in Ankara. Second time was from Oslo to Dar Es Salaam via Istanbul. Arriving in Dar, NONE of the passengers travelling from Oslo got their luggage. There were tourists planning to move onwards the following day to join safaris and climbing expeditions to Kilimanjaro + Tanzanians joining their families elsewhere in country. All were left with the clothes they were wearing and nothing else. Luggage? YOK! Holidays screwed up. The whole business of using this airline is a calculated risk, like a Russian roulette.

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Turkish Airlines Discussion:

22 February 2017 Guest

Easily the worst Airline I ever travelled with once was enough, never again! lost our luggage, made us purchase Visas to leave transit to collect it but it wasn't there. Found ourselves without our baggage in Turkey with no accommodation, money or forward flight tickets, very scary, were they bothered? They could not care less. We arrived in Istanbul from Nepal 2-hours late missing our flight to Manchester for 6-months they said our flight arrived on time telling us we were a no-show. Once the Authorities got involved they changed their story our delay now became a planed delay and they admit we arrive in Istanbul around 2-hours late. They are truly unbelievable be warned you would not want to be with Turkish Airlines when things go wrong. A very minor complaint was as vegetarians we pre booked veg meals we got one veg meal between the two of us on our whole trip which included 5-flights all with Turkish Airlines and guess what we were told it was our fault, incredible!

03 February 2017 Guest

thy should spend the money for a better web site instead of paying top dollar for celebraties for stupid commercials. one word to explain their web sit. SUCKS

14 January 2017 Guest

I travelled to Africa on Turkish Airlines last 10th January 2017 on Turkish Airlines and have a 19hours lay over in Istanbul. When I arrived to Djibouti all my check in luggage did not arrived on flight with me and when I requested to create a PIR report it took me 1 day to generate the report. Until now 14th January the bag is still missing and everything I check with Turkish Airlines. The staff is providing me the same answer reflected on the world tracer system. Its like hopeless cases and I do not think I will use Turkish Airlines ever again..... This airline will be ban from our company.

13 January 2017 Guest

Instambul Is The worst And most clostrophobic place i Have ever seen. We lost The connecting flight in instambul coming from Manila january 11 th. Nobody could help us At The AirPort . It took us three hours snd running from one place to The other until we could Get our ticket changed. We got to Miami And our luggage Is missing . There was Nobody to talk to At The AirPort. We submit a report online And now... What Is Néxt? Customer Service cero And people really rude. Worst experiencie flying !

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