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Home / World airlines / Turkey / Turkish Airlines

Turkish Airlines

Country: Turkey
National airline of Turkey, scheduled domestic and international services
IATA code: TK
ICAO code: THY
Membership in the alliance: Star Alliance
Head office: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone number: +90 850 333 08 49
Fax number: +90 212 465 21 21
Year established: 1933
Main bases and hubs: Ankara Esenboga International, Istanbul Sabiha Gokcen, Istanbul Ataturk
Fleet: Airbus A310, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

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Turkish Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Pier Francesco Baglivo

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Reviews & Opinions of Turkish Airlines:

08 March 2017 Guest

Disappointed with their handling of our luggage which we had just bought and had paid so much money for it. But THY will not take any responsibility for the damage nor reimburse us. Awful!

06 March 2017 Elite Status Turkish airlines flyer

This airline has dropped standards to an amazingly low level. Customer service representatives display an arrogant attitude. The only positive encouragement I am give other customers is that you are all treated equally as extremely frequent fliers. Very poorly ! Please please use another airline.

25 January 2017 Guest

On the 13th of December 2016, I flew Turkish airlines together with my wife and two kids, fr om JFK to Cameroon (NSI). When we left JFK, Turkish airlines insisted we must check in our 4 cabin bags because there was no space in the cabin they claimed, so we did. And that was in addition to our 8 checked in bags. So we checked in a total of 12 bags. We arrived Cameroon December 15th, 2016 and none of the bags arrived with us, not even one. We were supposed to attend a wedding in Cameroon same day and there were lots of things in the bags including dresses for the bride and groom etc. I'm sure you can imagine the huge inconvenience. Long story short the bags only arrived about a week after we arrived Cameroon. We left Cameroon back for the USA on January 6th, 2017 and arrived January 8th. And again, of all 8 bags that we checked in NONE of the bags arrived, I mean NONE. As I write, today is 01/25/2017, more than 2 weeks after we arrived and 4 bags are still missing. No one is telling me wh ere the bags are, no one has issued an apology. Firstly, the other four that were brought to us about a week after we arrived had so many missing items. Please NEVER FLY TURKISH AIRLINE, IT IS NOT WORTH YOUR MONEY. I am going to use every legal means possible to have Turkish airlines pay seriously for this. Worst airline ever!

15 January 2017 Guest

Hi, my first time on TA. i simply loved the flight. Friendly cabin crew, neat and generally wonderful experience. I had to eat Pasta all the way from Abuja to New York and back. Now the down side. My bags did not make to Abuja with me and i think it is something to be pissed about. 10hrs New york to Istanbul, another 6hrs Istanbul to Abuja and do not forget that had to stop over in Tunisia to re-fuel. Now the big finish, i had my son that just turned 4 with me. All his clothes and medications ..are in those bags. And you do not want to know the treatment we got in Abuja......after that soooo long of a flight... NOT NICE i just want to have bags in peace

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Turkish Airlines Discussion:

25 May 2017 SU535

The support team of the Turkish Airlines is one of the most qualified supporting and effecting in the region. The maximum time allowed to response is 10 days according to the domestic procedure set in the Turkish Airlines staffing rules. The ICAO rules and the domestic Federal Republic law requiere a passenger to wait for the responce first prior to the intiation any claim to the official instance (body). If a passenger is able to prove a material or moral damage without the external support, go ahead for free!

24 May 2017 Guest

I purchased a ticket for my wife and daughter through the Turkish Airlines website. I used SOFORT as the payment method. I was transferred to the payment website where I entered my bank details and the payment was successful. Now, upon directing back to the Turkish airlines website, I received no tickets or a booking reference. I got a an error screen. Money is transferred and deducted from my account but no ticket. I called the customer service, they told me no record of my booking. But, the money will be refunded withing 24 to 48 hours. Now 5 days still no money. I got an email asking for my bank info. I replied, then I got an auto response that the email is not in use !! I entered a message through their useless feedback system !! still no feedback or answer. I call they tell me wait we have no information in a very rude and condescending tone. They never acknowledge their mistake or apologise. I am considering my legal options and will start with lodging a formal complain with the consumer centre here in Germany !!

10 May 2017 Guest

The whole airport is a complete joke. I been to many airports over the years and this place is by far the worst place. Your treated like animals off to slauter. Rude staff right across the board.

25 April 2017 Guest

THIS AIRLINE IS HORRIBLE. they don't admit their fault when the flight is delay due to which i got to book other flight at my own. The cutomer care is rude and insane and don't help their customers.

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