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Home / World airlines / Turkey / Turkish Airlines

Turkish Airlines

Country: Turkey
National airline of Turkey, scheduled domestic and international services
IATA code: TK
ICAO code: THY
Membership in the alliance: Star Alliance
Head office: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone number: +90 212 463 63 63
Fax number: +90 212 465 21 21
E-mail: customer@thy.com
Web-site: www.turkishairlines.com
Year established: 1933
Main bases and hubs: Ankara Esenboga International, Istanbul Sabiha Gokcen, Istanbul Ataturk
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

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Turkish Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Pier Francesco Baglivo

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Reviews & Opinions of Turkish Airlines:

19 July 2018 Barbara A MCCOURTNEy

Good morning! I am trying to reach the CEO or general manager in charge of Turkish airlines regarding a complaint I filed with the airlines feed back form . I also.filed a complaint on facebook messenger . I am a retired disabled police officer from USA I made a flight reservation and confirmed my seating to accomodate me with my disabilities the day of.my flight my seatsflight were never registered as confirmed. I was traveling to USA from Egypt for my sons high school graduation withexpensive egyptian gifts for him . These gifts ALL were damaged broken as well as my luggage . TURKISH EMPLOYEES have denied my refund and refuse to alloe tocontact superiors of this company I email them every day requesting contact info . NOW all theydois register feedback give me a number and never respond . Making this a joke. The same with the facebook messenger despite sending messages all are ignored. I am requesting a refund of 650 us dollars as I was not accomodated and denied assistance for disability with my luggage and my property was damaged. Please assist me with my complaint. As for customers they need to see just how complaints get handled and how property gets damaged while being loaded on to planes by baggage personell..This is terrible.. Perhaps a class action law suite for those who are in simialr situation and breach of customer satisfaction policy

02 January 2018 Guest

Horrible airline. I changed my ticket once (it was a refundable ticket) and due to a visa issue for passengers was forced to change again. This cannot be done on the website. Called them and for 24h their systems were down so they couldn't help. Finally get through to someone to be told you are forced to go to a sales office physically to make a change. Nobody can help you. Worst service ever, half of the time you can't understand their English. Will never use Turkish Airlines again.

18 December 2017 Guest

Horrible airline. My parents just returned from Turkey to London Heathrow. When they arrived their luggage was completely damaged and ruined including items in the luggage. I have emailed them and shown proof of photos and they have only come back to say its not their responsibility. They have damaged over £300 worth or luggage and they are not interested in helping. From what I see and all the complaints below I have no idea how this airline gets away with it. Terrible just terrible!

25 October 2017 Business Traveler

If you are a Business traveler don't use Turkish Airlines. They delayed my flight by over 4 hours (would have missed my connection) and refused to re-accommodate me on another flight the same day. I had business class seats and they simply told me that they would put me on a flight the next day or the day after that. It would be nice to take money for a service and not have to ever deliver on it. I had to buy a one-way ticket home on another carrier (same day, last minute business class ticket - you can imagine what that cost) and they still have not reimbursed me even for the unused ticket. My ratings: Customer service - Zero Common sense - Zero Number of flights I will take on them in the future - Zero

All Reviews of Turkish Airlines

Turkish Airlines Discussion:

03 July 2018 Claudia Mazzini

Tickets 2355183925639 / 2355183925640 Dear Sirs, I sincerely hope this email will be forwarded to the President of the company, Mr. Ilker Ayci, who will certainly understand and try to mitigate what happened to me and my daughter at the Athens airport on the 27th of June. Due to the widely publicized general strike in Argentina on 26/6, where numerous flights were canceled, our flight from Sao Paulo (Brazil) to Istanbul-Athens by Turkish Airlines was DELAYED For 7 hours and 30 minutes, as shown in the document issued by Turkish Airways and the tickets. With the delay we lost our flight (connection) from Athens to Santorini by Aegean (ticket SJ4JBK). Regrettably, my 15-year-old daughter and I were IGNORED and HUMILIATED by Turkish Airlaines staff at Athens airport counter, even after we submitted the justification for the late flight from Sao Paulo to Istanbul. However, on the contrary, the service was terrible and they did not even give me any option or assistance. I have kindly requested for some help from Turkish Airlines’ ground personnel in order to assist us with additional documents and / or intervene with Aegean Airlines but simply refused to do so. I was obliged to buy new tickets for me and my daughter at the cost of EUR 397.88 plus EUR 70.00 for the luggage, otherwise I could loose my hotel reservation, airport transfer, jeopardizing all the schedule of my daughter's long dream vacation to the Greek Islands. I therefore ask you to formally apologize to me, as well as compensation for the moral liability my daughter and I have been through by this company negligence at Athens airport. Otherwisen, I will make public this regrettable event / occurrence, in all the existing means of communication (newspapers, television, websites), including taking the legal measures. I am looking forward to hearing back from you soon. Regards, Claudia Mazzini

13 May 2018 SU535

hi am trying to cancel a ticket l book for my sister but when l want to submit the ticket l want to cancel it gives me an error message. please help This site can not do the job of the passenger. //// year2018 all previous messages.: This is not the Turkish Airlines carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier. No one can reply and assist without the correct and full data on the reservation of the flight. Such comments are not fair and useless. In order to get the correct reply, kindly attach the reservation / booking number and produce the adte / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

06 March 2018 Guest

hi am trying to cancel a ticket l book for my sister but when l want to submit the ticket l want to cancel it gives me an error message. please help

24 February 2018 Guest

I have been trying to make a booking through the turkish airlines websight now for two days'but with no luck 'after putting passenger information in 'there is a error message.

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