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your guide to airlines all over the world

Air Arabia

Country: United Arab Emirates
Largest low-cost airline in the Middle East, passenger services within the region
IATA code: G9
ICAO code: ABY
Head office: Sharjah International Airport, PO Box 132, Cargo Terminal, Sharjah, United Arab Emirates
Phone number: +971 6 558 0000
Fax number: +971 6 558 0008
Year established: 2003
Main bases and hubs: Sharjah International
Fleet: Airbus A320

Traveller Rating:

Air Arabia. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Air Arabia:

20 January 2018 Adam Jomaa

Im a regular traveler with Air Arabia. Always ontime and seats are comfortable compared to other economy class. Great vale for money. Keep it up.

30 July 2017 DIAS JACOB

"very poor customer service" DIAS JACOB FROM MUSCAT My self and My Family (4 Members) Traveled from MUSCAT TO COCHIN with Air Arabia on 15th June 2017. Worst experience. First, flight was delayed for 3 hours. My Baggage was lost and said that, come and collect after 3 days from Cochin airport without any compensation. finally they agree to compensate after several strike 50 USD per baggage per day and send many mails but no responds yet, still payment is pending . Very poor customer service at Cochin, they have threaten us. Was my first time flying with Air Arabia and will be my last. Would not recommend any one.

20 December 2016 Guest

I regularly use this airline to fly between the UK and Morocco with my family. Last year we were delayed by several hours due to the airlines fault. EU law requires they make a compensation payment for the delays. Despite writing to them several times they refuse to respond. Having instructed solicitors we found that they are based offshore in the Gulf so litigation cannot be pursued in Europe for our rights. Be very careful in using this dubious airline - if you have problems they are like used car salesmen - dodgy!

19 December 2016 Guest

After confirming with customer service that I can change the name of the passenger or cancel my flight for no fees or penalties, I went ahead and booked a flight for myself and a friend knowingly that he might not be able to travel. Once my friend confirmed that he is not able to travel, I called the customer service for changing the name - they told me that I had to pay a penalty of 150 AED and 500 AED as a flight fare difference. After spending two hours of my life with customer service, they proposed an alternative to cancel a flight and book a new one and it would come to a difference of around 350AED between cancellation and a new ticket - thats when again the fare difference didnt make sense. And Thank God i didnt do that, i would be stuck with a useless ticket. Well apparently, you can't cancel the flight while the flexi fare's first statement is about this. You can change the date or destination of the flight because they cant return you the money. In my opinion Air Arabia is a professional con artist, never again... I should have listened to my sister when she said they con you the best they can on the flight. More to come when I actually take the flight,

All Reviews of Air Arabia

Air Arabia Discussion:

13 May 2018 SU535

This is not the Air Arabia carrier' site here, but the discussions on the services of the Air Arabia. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only. /// ARABIC:الله أكبر! ليس هذا هو موقع شركة الطيران العربية للطيران هنا ، بل المناقشات حول خدمات العربية للطيران. إذا لم تكن هناك معلومات عن الرحلة (رقم التذكرة الإلكترونية / رقم الحجز والتاريخ والوجهات / المنشأ / الاسم) ، فلن يتمكن أي شخص من الرد دون البيانات الصحيحة والبيانات الكاملة. من أجل الحصول على الرد الصحيح ، يرجى إرفاق رقم الحجز / الحجز وإصدار شركة النقل الجوي / تاريخ / رقم فاتورة / المطارات / اسمك. يجب أن تُظهر الطلبات عند استرداد الأموال الاسم الكامل ، والحجز / إيكيت ، وعنوان البريد الإلكتروني في المرفق. يمكن تسليم الرد في غضون 48 ساعة - 144 ساعة من قبل الموظفين مجانا باللغة الإنجليزية. مع تحياتي. aryan {at} - للطلبات الخاصة والكاملة مع التذاكر الإلكترونية فقط.

09 January 2018 Manish Goswami

My 1 baggage is missing today is 3 days i did nt get still pls tell me how can i take pls rply my email id

17 December 2017 Thahasheer

Dear sir, We travelled on air arabia ( Reputed Airline of Sharjah) and trust their service and goodwill. We travelled from madina to sharjah after umra. However to bring the zam zam water (holy water from Makkah) we have taken an extra baggage allowance of 20kg at the time of reservation. However, they refused to take more than two bottles. In addition to that we landed safe in sharjah and our luggage not arrived and they informed that they will raise a complain to the concern department and enquire the same. The reason they informed that they have offloaded some luggage due to access of baggage. Please note that the flight was empty (Max 25-30 pax) 3/4 of the flight were empty. The reason mentioned was unacceptable. Request your support to escalate the same to higher airline authority for necessary action. My Ticket Reservation # 91733219 Regards Thahasheer 0502814743

30 November 2017 Asim Ali

I was travelling from sharjah to mumbai on 14th november 2017 by Air Arabia G9 406. I had two bags one of them was hand carry as well as the other one was in luggage. When i reached mumbai airport my luggage was missing.I was returning back from our holy place so there is precious things in my bag.I did complain on Air arabia counter and done the paper formalities also having several calls on there but they didn't response well. Kindly keep take it sincere to find out my luggage or give the compensation for it.

Discussion of Air Arabia

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