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Air Arabia

Country: United Arab Emirates
Largest low-cost airline in the Middle East, passenger services within the region
IATA code: G9
ICAO code: ABY
Head office: Sharjah International Airport, PO Box 132, Cargo Terminal, Sharjah, United Arab Emirates
Phone number: +971 6 558 0000
Fax number: +971 6 558 0008
E-mail: sales@airarabia.com
Web-site: www.airarabia.com
Year established: 2003
Main bases and hubs: Sharjah International
Fleet: Airbus A320

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Air Arabia. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Air Arabia:

24 June 2018 Guest

To Whom it may concern, My name is Stenio Venh de Sousa Soares born on 07/03/1980 with the passport M959710 and Im writing this letter in order to inform you of an unfair treatment Ive been exposed to with airarabia. On the 23rd of June 2018, I had a flight fr om Gatwick-London to Tangier-Morocco at 21:00 with the reservation number 56671996 at a cost of 214.30 GBP, Ive arrived 19:45 at Gatwick airport, One hour and 15 minutes before the flight, when I was going to get in the checking luggage area, someone of the staff told me I couldnt get in with the printing reservation, and that I had to go and find the airarabia branch to ask for the boarding pass, when I finally found it, there was no one to assist me, Ive asked the balcony of informations wh ere could I get some assistance, they gave me a phone number (09067110004) that wasnt working, only after I found a place to charge my mobile, I could access the internet and try to find airarabias number on the internet(09067110009), once Ive done it, tried to explain the situation to the customer service office for more than 20 minutes at 50p a minute ( minimum 25£ Ive spent. They didnt understood that I was on time, and that in my perspective I deserve to be reimbursed of the value of the flight, I couldnt make my point across because of the expensive rates airarabia has in a phone service that should be for free, your clients are the most important part of any business, threat them right and they will come back and advertise your company with good feedback for free, I believe no one would be satisfied with the quality of these procedures, why dont you aim for better quality service? This company should represent Morocco! The reason for not wanting to help me, was that the call was made 20/30 minutes before the flight, so the customer service representative kept saying I arrived late, which I didnt, I ask you for your comprehension and consideration, Im a regular flight user, this has never happened to me, sometimes I arrive 45 minutes before the flight and Ive always managed to catch the flight, theres always someone on the balcony willing to print the boarding pass, and if Im really late, the airport staff will eventually ask the plane for a couple more minutes or grant me a quicker passage through the luggage check. I want to remind you that we should act on the principles of good faith, and I cant see that with the assistance I was given; - The main reason for not catching the flight was not having the boarding pass; - Airarabia branch was closed making it impossible to print the boarding pass; - No customer service phone number was available; - Customer service representative kept saying I was late which I wasnt; - Paid 25.00 GBP for the calls in less than half an hour call (while you are waiting for someone to answer, you are already paying) -Had to pay for transports to exit from the airport at 15.00 GBP; - Cancelled reservations at hotel; - Missed a priceless gathering of professional colleagues and friends; - Unable to use my vacation days getting to know such a cultured country!! (priceless) Please reply with what can you do to assist me, still want to visit Morocco, or reimbursement of the 214.20£, I really believe and hope you will understand the whole situation, and how unfair it is if Im not the one to blame. Kind regards and hope to hear from you soon, Stenio Venh de Sousa Soares 24/06/2018 www.tripadvisor.co.uk/ShowTopic-g298064-...

20 January 2018 Adam Jomaa

Im a regular traveler with Air Arabia. Always ontime and seats are comfortable compared to other economy class. Great vale for money. Keep it up.

30 July 2017 DIAS JACOB

"very poor customer service" DIAS JACOB FROM MUSCAT My self and My Family (4 Members) Traveled from MUSCAT TO COCHIN with Air Arabia on 15th June 2017. Worst experience. First, flight was delayed for 3 hours. My Baggage was lost and said that, come and collect after 3 days from Cochin airport without any compensation. finally they agree to compensate after several strike 50 USD per baggage per day and send many mails but no responds yet, still payment is pending . Very poor customer service at Cochin, they have threaten us. Was my first time flying with Air Arabia and will be my last. Would not recommend any one.

20 December 2016 Guest

I regularly use this airline to fly between the UK and Morocco with my family. Last year we were delayed by several hours due to the airlines fault. EU law requires they make a compensation payment for the delays. Despite writing to them several times they refuse to respond. Having instructed solicitors we found that they are based offshore in the Gulf so litigation cannot be pursued in Europe for our rights. Be very careful in using this dubious airline - if you have problems they are like used car salesmen - dodgy!

All Reviews of Air Arabia

Air Arabia Discussion:

24 July 2018 Guest

Hi, My name is Raghvendra Rajnath Yadav, I traveled by Air Arabia from Kuwait Airport to Mumbai on 29th June 2018. When I reached Mumbai my baggage was missing, I filled complain at mumbai airport & after 15 days I was informed that my baggage is ta Kuwait Airport & the airport authority need my permission to open the baggage & check for security purpose, I gave this permission by writing email on 16th July, 2018. It has been 25 days and there is no update on my baggage, I have been calling every day at mumbai airport but they just say "we do not have any update & you need to wait", all my document, certificates & my salary of 9 months is in my baggage. Can someone please help me & get my bag back to me, as I am getting very later to go back to my job. My passport number: P2835667 Baggage number: G90514240384 Please help me

30 May 2018 Khan Abdul Ahad

How many KG i can take my luggage in this flight

13 May 2018 SU535

This is not the Air Arabia carrier' site here, but the discussions on the services of the Air Arabia. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only. /// ARABIC:الله أكبر! ليس هذا هو موقع شركة الطيران العربية للطيران هنا ، بل المناقشات حول خدمات العربية للطيران. إذا لم تكن هناك معلومات عن الرحلة (رقم التذكرة الإلكترونية / رقم الحجز والتاريخ والوجهات / المنشأ / الاسم) ، فلن يتمكن أي شخص من الرد دون البيانات الصحيحة والبيانات الكاملة. من أجل الحصول على الرد الصحيح ، يرجى إرفاق رقم الحجز / الحجز وإصدار شركة النقل الجوي / تاريخ / رقم فاتورة / المطارات / اسمك. يجب أن تُظهر الطلبات عند استرداد الأموال الاسم الكامل ، والحجز / إيكيت ، وعنوان البريد الإلكتروني في المرفق. يمكن تسليم الرد في غضون 48 ساعة - 144 ساعة من قبل الموظفين مجانا باللغة الإنجليزية. مع تحياتي. aryan {at} vivaldi.net - للطلبات الخاصة والكاملة مع التذاكر الإلكترونية فقط.

09 January 2018 Manish Goswami

My 1 baggage is missing today is 3 days i did nt get still pls tell me how can i take pls rply my email id mgoswami127@gmail.com

Discussion of Air Arabia

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