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Air Arabia

Country: United Arab Emirates
Largest low-cost airline in the Middle East, passenger services within the region
IATA code: G9
ICAO code: ABY
Head office: Sharjah International Airport, PO Box 132, Cargo Terminal, Sharjah, United Arab Emirates
Phone number: +971 6 558 0000
Fax number: +971 6 558 0008
E-mail: sales@airarabia.com
Web-site: www.airarabia.com
Year established: 2003
Main bases and hubs: Sharjah International
Fleet: Airbus A320

Traveller Rating:

Air Arabia. Airline code, web site, phone, reviews and opinions.
Copyright Stefan Welsch

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Reviews & Opinions of Air Arabia:

30 July 2017 DIAS JACOB

"very poor customer service" DIAS JACOB FROM MUSCAT My self and My Family (4 Members) Traveled from MUSCAT TO COCHIN with Air Arabia on 15th June 2017. Worst experience. First, flight was delayed for 3 hours. My Baggage was lost and said that, come and collect after 3 days from Cochin airport without any compensation. finally they agree to compensate after several strike 50 USD per baggage per day and send many mails but no responds yet, still payment is pending . Very poor customer service at Cochin, they have threaten us. Was my first time flying with Air Arabia and will be my last. Would not recommend any one.

20 December 2016 Guest

I regularly use this airline to fly between the UK and Morocco with my family. Last year we were delayed by several hours due to the airlines fault. EU law requires they make a compensation payment for the delays. Despite writing to them several times they refuse to respond. Having instructed solicitors we found that they are based offshore in the Gulf so litigation cannot be pursued in Europe for our rights. Be very careful in using this dubious airline - if you have problems they are like used car salesmen - dodgy!

19 December 2016 Guest

After confirming with customer service that I can change the name of the passenger or cancel my flight for no fees or penalties, I went ahead and booked a flight for myself and a friend knowingly that he might not be able to travel. Once my friend confirmed that he is not able to travel, I called the customer service for changing the name - they told me that I had to pay a penalty of 150 AED and 500 AED as a flight fare difference. After spending two hours of my life with customer service, they proposed an alternative to cancel a flight and book a new one and it would come to a difference of around 350AED between cancellation and a new ticket - thats when again the fare difference didnt make sense. And Thank God i didnt do that, i would be stuck with a useless ticket. Well apparently, you can't cancel the flight while the flexi fare's first statement is about this. You can change the date or destination of the flight because they cant return you the money. In my opinion Air Arabia is a professional con artist, never again... I should have listened to my sister when she said they con you the best they can on the flight. More to come when I actually take the flight,

29 August 2016 Guest

THE WORST CUSTOMER SERVICE IN THE INDUSTRY: Air Arabia cancelled my flight without telling me anything- i got to the airport and not choice but to buy a very expensive flight back to Franfurt. I have been trying to contact them for 2.5 months, have written to them several times to get a refund for the cancelled flight and they havent even bothered returning one email or phone call. I WILL NEVER BOOK WITH AIR ARABIA AGAIN

All Reviews of Air Arabia

Air Arabia Discussion:

30 November 2017 Asim Ali

I was travelling from sharjah to mumbai on 14th november 2017 by Air Arabia G9 406. I had two bags one of them was hand carry as well as the other one was in luggage. When i reached mumbai airport my luggage was missing.I was returning back from our holy place so there is precious things in my bag.I did complain on Air arabia counter and done the paper formalities also having several calls on there but they didn't response well. Kindly keep take it sincere to find out my luggage or give the compensation for it.

21 July 2017 Katerina Nicola

Good Morning! I have been trying to book online for the past two weeks for travel in August. I insert my travel dates and destination which works well however after I press search the page that shows the flights, availability and price does not come up, instead I get a page of circles wizzing round and eventually a message pops up saying " Air Arabia is not responsing" Kindly have your IT department check and solve this issue as you will potentially lose out on a lot of business because this problem is pushing travellers to look at alternative airlines as I am about to do. I hope you resolve this problem. Regards I

12 June 2017 Guest

dear sir, this is saravanakumar from saudi arabia. can i use my friend credit card to purchase flight ticket.what is the procedure to follow check in counter at the time of travelling?my friend is not travelling with me

06 June 2017 Guest

HI NOW I AM IN DUBAI , I AM GOING TO INDIA FROM SHARJAH TO TRIVANDRUM ON 8th JUNE. IN MY TICKET THERE IS 30 KG FOR BAGGAGE AND 10 FOR HAND BAGGAGE. BUT NOW I HAVE 43 KG TOTAL BAGGAGE. NOW WHAT CAN I DO IF THERE IS ANY OPTION FOR ME.

Discussion of Air Arabia

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