Worst experience with an airline. I was charged in error by flair air for a ticket I did not purchase for a flight I did not take! The charge for this imaginary flight happened in January 2018. I have contacted them many times by phone and e-mail and am still waiting for a refund. It is now June 2018. I have turned this matter over to my credit card fraud department for resolution. Do not book on this airline!
Impossible to get them on the phone to change ticket or ask questions (this is not the first trip they have screwed up for my family-but the last). They simply do not pick up the phone. They are happy to take your money with an online reservation system, but if there are any problems that you want/need resolved, I have no idea how you would be able to address them. Good luck finding customer representatives at the airport too. If you have problems with your flight, know that their customer service people and phone line are not 24/7 and may not be open at the time when you are flying and having problems. Before you put your money down and buy a ticket, call their customer service number and see if anyone answers. This experience will inform you about what luck you will have if you ever have problems with your flight.
Flair Air cancelled my flight last minute even though they sent an email that morning reminding me of the flight.
I was flying to Hamilton, WiMTWth my two children. They rr-routed me to Toronto on a flight 3 hours later arriving after mid night. The told me to grab a taxi because my ride was at the Hamilton Airport at 9pm not the Toronto airport past midnight.
That was on March 27. They still haven't paid for my taxi 8 weeks later. I have sent 12 emails reminding them. Brutal neglect.
I would not recommend this airline!
Our flight was fine but the airline lost our toddler car seat on a direct flight - on Christmas day. We were stuck at the airport for 2 hours without any assistance from the baggage crew.
It has now been nearly a month and I have not had a response from the airline despite my numerous phone calls and emails. This new airline is able to offer discounted flights but has no mechanism for customer support and has not proven themselves capable of resolving baggage issues.