Latest Airline Reviews & Traveller Opinions
Sriwijaya Airlines
- 22 April 2016
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Great service combined with friendly staff
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Novair
- 02 April 2016
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I bought Novair extra for better legroom. Last minute change of aircraft canceled this option and i got the most cramped seat I have ever experienced. No room for my legs and not even somewhere to put a book. Several hours extra in this seat due to technical problems on the out journey. One of 3 toilets out of order on the return journey.
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Yeti Airlines
- 27 March 2016
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Very polite aircrew. Great flight over Mt. Everest.
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Silkair
- 19 March 2016
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I was scheduled to travel on Silk Air Mi491 leaving Thrirunanthapuram on Sunday 13th March at 22.45. When I arrived at the airport I found that the flight had been cancelled some time previously and that the message had not got to me. I was naturally worried, both about getting home and what I would do that evening. A lady called Dhanya arrived to look after me and I cannot praise her highly enough. She reassured me, organised a flight from another airport for the next day, transport to that airport and a hotel for the night. She was polite, professional and an extremely helpful person to have around in this situation. I only wish all airline representatives I come into contact with were of the same standard as Dhanya. I cannot find an email address to send this information to, so I hope someone at the airline reads this message.
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Jetairfly
- 11 March 2016
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I have booked with Jetairfly twice. I had no problems the first time, as I purchased a one-way ticket from Orlando to Brussels. The second time I made the same reservation for new years eve, except it was a roundtrip. I arrive to the airport, located 4 hours from my home, only to be told that my reservation was cancelled for no apparent reason, and I was not able to board the plane. They claimed an email was sent to me regarding my cancelled flight, but I never got any; and I'm reliable when it comes to checking emails. I had the reservation on hand, but they still refused to seat me. I booked via Orbitz.com, who helped me get a last minute ticket, but I had to miss a day of my 5 day trip and pay extra for a new one.
As if that wasn't frustrating enough, I was working with Orbitz so I could at least receive a refund for the trip they cancelled on me. It took two months to reach Jetairfly. I finally received an email from Orbitz regarding my refund. I paid $560 USD and they only returned $5 USD of unused taxes. So not only did they ruin my holiday, but they also kept the money for a flight I supposedly wasn't seated for. And I called the Jetairfly customer service since Orbitz practically said I was on my own. The person I talked to wasn't the most professional at his job, and he gave me an email to send. To no surprise, I haven't heard back. So if you're trying to purchase a cheap ticket, save yourself the headache and avoid this airline at all costs! You have a good chance to save money, but you're also highly susceptible to having reservation problems at the last minute.
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HOP!
- 20 February 2016
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Be careful buying tickets....baggage charges are very high...and the site is not user friendly to purchase in hole baggage
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TUI Airlines Netherlands
- 17 October 2015
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Arkefly is the only direct flight from Amsterdam to Orlando Sanford. We flew from Amsterdam to Sanford in October 2015. We had a pleasant experience and the online check-in gotta improve a little. When I wanna check-in online, then I stucked at the page "reserved the service" and can't proceed further. It was very frustrating.
Further more, the service on the flight was OK, some flight attendants weren't always smiley and friendly. Hey, when you weren't happy about your job or customers, then it wasn't my problem to look at your grumpy faces.
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Air Busan
- 11 October 2015
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My flight from Seoul to Busan was canceled today, 5 minutes before departure due to technical problems of the plane.
Customer service Air Busan style:
- no replacement plane
- no rebooking to another airline
- just offered a 5h bus ride instead, if you are lucky
- i will not use them again, ever!!
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JETGO Australia
- 05 October 2015
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I flew with Jetgo for the first time this weekend. Excellent service from check in to cabin attendant. Plane was very clean and comfortable. Received more attention from the cabin staff in a 50 min flight than I received on a 9 hour Emirates flight the previous week!!!!! Would highly recommend this company.
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Niki
- 03 October 2015
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Flight from Salzburg to Hurghada and back.
Flight was good, lunch and Drinks good,
free newspaper on board.
Good offer for a low cost carrier.
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Tailwind Airlines
- 24 September 2015
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I travelled to Ercan on 2/09/15.The service was very good,and the staff were exceptional.The flight was comfortable and the meal adequate.
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ATA Airlines
- 21 August 2015
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Today ATA AirLines flight from Tbilisi to Tehran with 3 hours delayed
they kept passengers inside the plane with off air conditioner in the heat of 34 degrees.
According to elderly passengers with heart disease and children they even avoid to give water to travelers.
Very poor service & management. NoT RECOMMENDED
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Hi Fly
- 30 July 2015
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Just back fr om Cancun with Thomas Cook who used this airline. What can I say, No leg room seats very uncomfortable no where to rest your head, 2 films in French and 2 in English (Same films on the way back). Some staff had Thomas Cook Uniforms on the rest had Hi Fly uniforms on looked very unprofessional. On arriving at Cancun Airport can only describe the landing as the Aeroplane falling out the sky. Thank Goodness for seatbelts or all passengers would have been in beside the pilot. Oh and toilets at the front of the aircraft where out of use which meant long cues towards the back of the plane for the toilet. On the way home we were given a pillow and a blanket which was a complete joke as there was no wh ere to put the pillow to rest your head. I pressed the button 4 times for staff attention as my daughter was in need of a drink of water after about an hour she got a drink. Turbulence was really bad which cant be helped but there was no sick bags in the pocket in front of you which only meant 1 thing. I will never fly long-haul with Thomas Cook again. I had a better flight with Ryanair. Felt very disappointed with the money we paid and the service we got.
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Dutch Antilles Express - DAE
- 03 July 2015
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Best airline ever. I always had a good service on the aircraft. They are always on time. I never had even a delayed flight. And boy, i do travel a lot. They even gave me a nice x-mas present for all the times that i use their service. Thank you guys. I have it hanging in my bathroom. Its lovely. Keep up with all the good works. Love you all.
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Middle East Airlines
- 30 June 2015
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It is great airlines, one of the best customer service airlines. They really give you access to have special request and they work on arranging it, however in many other eurpean airlines you cannot say anything and "dry faces". They are proffessinal, please keep it up. You are really the best fleet between the highest ranking airlines.
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XL Airways France
- 20 June 2015
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They closed check in 2hours prior to departure. Unfortunately, I, along with 5 other independent travelers, arrived at 10:30 and no representative was to be found! We missed our flight.
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South African Airways
- 08 June 2015
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DO NOT FLY SAA. I flew from Bloemfontein to Harare over a month ago and booked my luggage direct. Needless to say it never arrived. Over a month later and still no luggage. I have not received ONE phone call from SAA. I have had to call the airport department, Joburg, Bloemfontein and make several trips back to the airport to check myself. I have left numerous messages and been into their head office. No one cares. Even the manager promised to call me back (speaking face to face in her office) and five days later I am still waiting. SAA are now avoiding my calls and I either get cut off or told the manager is busy, in a meeting or on another call. Their service is disgusting.
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Air Koryo
- 18 May 2015
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I was quite sceptic about they quality until I got on the seat. WOW. Once you are in the aircraft, you can only notice the high quality that only North Korean engineers could bring. Kim has done his job! 5 star!
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Mihin Lanka
- 12 May 2015
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proud of srilanka, a nice and helpful budget airline
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Germania
- 01 January 2015
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Very friendly and effective service, modern and clean plane.
Even though other tourist-carriers redurce service to nothing they still do very much for their guests. On our flight from Fuerteventura to Bremen we had a nice meal (duo of pasta) and they came around with drinks three times!
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Wizz Air Ukraine
- 24 October 2014
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not reliable anymore, airplanes are not good maintenanced, seats are broken, toilets stack and stinking on board, stewardess know only 20 words of English. whole airplane is more a trolley bus ...
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Venezolana
- 02 October 2014
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Terrible airline. Went Maracaibo-Panama and back, the flight was about 8 hours delayed going and 6 hours delayed on the return. All other passengers I spoke with had had the same experience so it seems that several hours of delay is the rule and not the exception. The airplanes are old and not well kept and on the return flight I had no space for my legs - my knees were literally squeezed into the seat in front of me. Arriving to Maracaibo the airplane made some strange moves that scared me and I fly quite a lot so I know that those were not normal moves. Avoid this airline if you can! And if you can't and need a connecting flight, allow at least 12 hours or more between flights if you don't want to lose your connecting flights!
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Mistral Air
- 29 September 2014
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Not reliable, very bad! The first time I had a ticket with this company, due to malfunction our flight was delayed for more than 24 hours.
The second time, in September, once the a/c on the plane started working, a dark and smelly smoke started coming out from the a/c vents. We had to disembark and wait for more than 6 hours for a replacement plane. Thank God it happened before take-off. I hope that it's was the last time I had to fly with this company.
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Air Tropiques
- 08 August 2014
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I took this airline now several times from Kinshasa to Matadi or INGA and was always fully satisfied with keeping the time schedule, the aircraft equipment, the ground and flight staff as well as the offered catering.
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Livingston
- 31 July 2014
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Do not book with this airline. They have cancelled my inbound flight with no explanation and no refund!
They do not answer the telephone or respond to emails
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US Airways
- 29 July 2014
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Zürich - San Antonio TX, via Philadelphia, round trip. - I first booked my US Airways flight via onetravel.com. I authorised payment by credit card online - and got an instant confirmation that was 388 dollars more than what I had authorised! This, onetravel later claimed, was due to an increase in the flight's price during the booking procedure. I managed to cancel my reservation and to book elsewhere. As I am a journalist, I contacted the US Airways press office, to find out what their position on the fraudulent practices of that sales' agent of theirs is. US Airways refused to answer my questions and their representative also refused to give me her name. After 30 years in journalism, that was a first. - As for the actual flights: UW Airways ground staff appeared not to work for an airline, but for Homeland Security. They were incredibly rude. - The flights safety briefing of passengers from San Antonio to Philadelphia consisted of "check the safety instructions in your seat pocket". I doubt that this conform to the legal requirements. - The onboard food was meagre and barely edible. On the flights Zurich - Philadelphia and Philadelphia - Zurich, staff disappeared for six hours. No drinks were offered during that time. I had to look for staff (who seemed to be having a good time) and beg for a bit of water. - Entertainment: There were no games available; movies were shown on big screens. On the way to the USA, the headphone socket was broken, and on the way back, all three headphones I was given to try were broken too. Therefore, no inflight entertainment. - I do not intend to ever fly with this airline again!
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Kingfisher Airlines
- 23 June 2014
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Kolkata-Bengaluru flight. The only Indian airline having tv. Hot meals were served and staff was courteous.
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Natureair
- 29 May 2014
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The airplane was great, the pilots exceptional. I bought a one way no stop ticket from Tambor to San Jose airport taking 25 minutes, enough time to check in for my return flight home to San Fransisco. Just before boarding, the pilot told us that we would be making an extra stop. The extra stop added one hour and 20 minutes to our already 25 minute flight. They attempted to land but couldn't due to weather, then landed somewhere else, waited for the call to try to land again, and then returned to the location to land and pick up 9 more passengers. By the time I got to San Jose we had missed our plane. If we had gone from Tambor to San Jose we would have arrived with plenty of time to check in and board. This extra stop by Nature Air cost us another $400 in change fees with Aviancia, and hotel and food cost. Not to mention the disappointment of not being able to return home as planned and the problems that caused. I tried to deal with the company but they continually spoke to issues that were not relevant and never to their error in inserting another location I did not pay for plan for. Poor business practices to say the least.
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Tyrolean Airways
- 25 May 2014
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THIS IS THE WORST AIRLINE EVER..FLIGHT CANCELLATIONS ALL THE TIME WITH THE EXPLANATION ABOUT SOME KIND OF "Workers Council Meeting", WHICH I BELIEVE IS A "SILENT STRIKE". THEY ARE DOING THIS NOT TO PAY THE PASSENGERS COMPENSATION THEY ARE ENTITLED TO...SHAME,..NO CATERING IN YCL..WORST THAN A BUDGET AIRLINE...
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Aerocontractors
- 01 May 2014
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It looks as if Aerocontractors is just another Nigerian scam. I have tried the phone number on this page and the numbers listed on their website the message comes back that the number does not exist on the global network. I have tried e-mail to their e-mail address listed for Lagos and Enugu on their website. Both messages were returned as not sent.
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Izhavia
- 30 April 2014
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Travel time between Moscow and Izhevsk is listed as 2 hrs but often you will arrive sooner, sometimes significantly sooner as in 30 mins ahead of schedule - which is pretty good. Go for an aisle seat as window seats have the slight discomfort of a titling ceiling (designed that way) Food on board, good and very generous when you compare to economy class portions on the big airlines in the world for trips of 2 hrs (in fact many/most airlines won't even offer you a meal for such a short flight time) Full meal, drinks, desert etc etc. Very good. Overall highly recommended. If you book in advance as of 2014 return Moscow - Izhevsk prices are about €120.
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IndiGo Airlines
- 10 April 2014
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I booked a flight from Mumbai to Hyderabad for departing from Mumbai 9.40 am on Apil 9, 2014 thinking that it was a 9.40 pm flight.I realized my mistake when I tried to check in at the airport at 8.20 pm. The Check-in lady politely pointed it out and advised me that the girl at another counter would be able to help me out with the least possible financial loss. When I went to the other counter, the lady (Steffi) said I had to pay the full fare and said the other lady was ignorant. When I insisted on talking to the Supervisor, she insisted that even he could not do anything. When I met the Supervisor, he told Steffi a way to mitigate my loss by 50%. Steffi reluctantly obeyed his instructions and allotted me and my friend in the last row, though there were vacant seats in the middle. I give the airlines a low rating for employing people like Steffi at the front desk and give a higher rating for employing people like the Supervisor and the lady at the Check in counter.
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CAA Compagnie Africaine D'Aviation
- 15 March 2014
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CAA is the worst company in Africa.
CAA has no respect of clients
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Indonesia AirAsia
- 07 March 2014
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I recently had a flight cancelled by these guys they promised me a refund but then they refused to honor it and now will not give me my money back - the customer service people are rude and tell lies, if you have a choice use someone else
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Tiger Airways
- 02 March 2014
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I have flown several regional low-cost carriers in the past few years (Air Asia, Jet Star, and Air Do that I can recall), and Tiger Air was far and away the best. The ground staff and flight attendants were friendly and courteous, and everything went smoothly. The meal was very small and a little disappointing, but such is airline food. I wouldn't recommend purchasing a meal. The flight was from Singapore to Phnom Penh. A big bonus for me was the fact that we boarded from an actual gate, rather than having to take a bus to the plane or walk across the tarmac, as is commonly the case with low-cost airlines (at least in Asia).
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Korongo Airlines
- 14 February 2014
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Huge disappointment for Korongo Airlines!
Poor service, poor communication!
Bought a ticket from Johannesburg to Lubumbashi. Flight delayed 3 times, without giving customers any reason!! No compensation, no hotel, not even a discount.
I do not live in Africa, but I do business here, therefore I lost a lot of money!
Not flying with this airline anymore.
My vote for Korongo Airlines - ZERO.
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Afriqiyah Airways
- 12 February 2014
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Very clean and modern aircraft, food was good and inflight service was ok, some times late in departure , there is always room to improve, I think the best airline in North Africa ...
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Tunisair
- 12 February 2014
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To me it is the worst airlines in the world, time keeping always late up to six hours some times, food is very bad and basic. Inflight service is zero and the cabin crew are the worst in service and the airplanes are old and dirty, never recommend it to any passenger ..
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Mango
- 31 January 2014
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I have always had good experience with Mango airlines, just the landing and departures, if the take off is good you must expect a bit of rough landing and vice versa. But the pilots are good honestly.
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Laser
- 12 January 2014
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Always late.
Service onboard: lousy.
Customer service office: lousy
Airplanes maintenance poor !!!!!!!
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Air Onix
- 16 December 2013
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Very poor service. I booked a seat on their 21 December 2013 Flight No.OG112 from Donetsk to Kiev on 10 December (4 days ago).
Just received a two line email from them this morning stating that the flight has been cancelled for 'commercial reasons'.
I'm not impressed, as they state in the email I have to contact their Ukraine call centre, from the UK, to chase a refund - what a pain!
I certainly won't be booking anymore flights with this airline in the future.
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Safi Airways
- 08 December 2013
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I flew last week from Dubai to Kabul and found Safi airways to be one of the best airlines I have flown In comparison to many us and Middle East airlines. The crew were international and very professional and the flight deck was also American (captain) and I was surprised they raffled a free ticket on board. I flew biz class and the food was excellent.
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Daallo Airlines
- 04 November 2013
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Budget airline that gives very decent prices and reasonably good services between dubai and djibouti
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Lao Airlines
- 29 October 2013
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Lao Airlines is safety. Cabin crew are very nice. I love Lao Airlines.
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Meridiana
- 31 August 2013
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This is the worst airline ever! Look for another airline unless you want to get stuck at the airport for hrs or risk getting to your final destination a few days late. The fleet of airplane that Meridiana uses are old and the service is extremely poor.
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Syphax Airlines
- 13 August 2013
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Staff was really friendly (but I mean reaaallly friendly and all smiles all the time), flights were on time, the plane was really pretty and comfortable (I mean, if you`re not a spoiled brat- you have enough leg room, you have screens with sitcoms and cartoons and comfortable seats), overall I don`t have much to complain about. I don`t particularly like flying but felt pretty safe flying with them.
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Air Mediterranee
- 13 August 2013
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Some seating very cramped. Problems with keeping with schedule
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Nakina Air Services
- 05 August 2013
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I have flown with NAS about 20+ times. Nothing but professional and very safety conscious. Anytime and anywhere.
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Air Nelson
- 24 July 2013
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I flew Air Nelson last Wednesday on 11.20 flight and returned Sunday on 11.35 flight. I would like to thank the air hostesses for their professional and friendly manners. I was very impressed.
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Olympic Air
- 16 July 2013
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Worse airline, kept us waiting 6 hours with minimal information, then told us another plane was on the way and would take another 6 hours at 7 pm. Unable to take a refund and book alternative flights because they told us so late, they gave us a pork chop and salad at a cheap cafe, we got in at 3am I stead of 3pm, tired then next day and lost a nights accommodation because travel insurance will cover because you have not missed the entire days accommodation. Staff where rude and not helpful, I will never fly with them again and I'm sure the other 100 passangers won't either
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