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Home / World airlines / China / Xiamen Airlines

Xiamen Airlines

Country: China
Domestic airlines in China from Xiamen
IATA code: MF
ICAO code: CXA
Membership in the alliance: SkyTeam
Head office: 22 Dailiao Road, Xiamen, Fujian, 361006, China
Phone number: +86 592 573 9888
Fax number: +86 592 573 9777
E-mail: et@xiamenair.com
Web-site: www.xiamenair.com.cn
Year established: 1992
Main bases and hubs: Fuzhou Changle International, Hangzhou Xiaoshan International, Nanchang Changbei International, Quanzhou Jinjiang, Xiamen Gaoqi International
Fleet: Boeing 737-700, Boeing 737-800, Boeing 757-200, Boeing 787-8, Boeing 787-9

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Xiamen Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Tone Lee

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Reviews & Opinions of Xiamen Airlines:

25 June 2008 W Nian

Kuala Lumpur to Fuzhou (monopoly operator for the route) was rather chaotic. The flight attendants were fairly rude which may be attributed to the number of passengers who did not follow rules during take-off and landing. However, this is no excuse for the appalling level of service (or lack of). FAs impatient and unhelpful by international standards. Generally, this is expected from a Chinese domestic operator except the price was even higher than flights going the same distance to other Chinese cities.

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Xiamen Airlines Discussion:

05 April 2017 Chmiel Jaroslaw

Disgusting food, not friendly flight attendants & late

30 March 2017 Guest

What a joke of an airline. If they want to actually get any kind of loyalty or return customers, they are going to have to change things. We booked return tickets from Seattle to Shenzhen months ago. I went to see about seat assignments about a month ago, and was surprised that our flight from Seattle to Shenzhen had been canceled. Of course, no one bothered to call us, or email us. If we had not called, we would not have known. So we had to change our schedule all around, to leave two days later, and change our return flight to come back a couple days later. So a month passes, and we are to fly out on Friday. So my wife calls to try to get some seats confirmed tonight. Now they tell us that our return flight has been canceled. So two days before we are to leave, we have no return flight. They say they can move us back a couple more days to a later flight, but that does not work with our work schedule. Plus on top of that, they canceled the flight and did not bother to let us know again. We had already booked several flights within China and hotels, so changing our times was not an option. This airline should be avoided until they understand how to actually function. Thought it would be great, because it was a direct flight for us, but never again will we book with them.

22 December 2016 Kelly McLaren

Possibly the worst experience I've ever had not only am I handicapped and had to wait in dozens of lineups and spoke to many people that didn't communicate in English they made me check my carry-on bag with my wallet in it and when I left my wallet was in a my carry-on bag and when I arrived in Cebu City Philippines my credit cards and wallet missing then to top it off when I called every phone number possible also get people that do not speak English and I cannot get ahold of Airline it was appalling how horrible the service was as being an owner of a business myself I treat my customers much better and can't comprehend how this Airline stays in business with this appalling business practice

27 May 2015 Guest

I like to share my horrible experience with one customer service counter in Terminal One Premium Check in Suite. We are Australian passport holders. We booked our tickets from Singapore to Xiamen through Bravofly web site(www.bravofly.com.au/), it only allowed First name and Last name to be entered. We were told at Singapore Airport that there is a special requirements regarding to middle name by Xiamen Airlines, the check in staff (from Premium Check in Suite) said that our middle names were required because we are Chinese. We were insulted by the comments made by the check in staff that middle name is not required for European, in particularly she mentioned that a Caucasian is not required to match middle name. Xiamen Airlines has special requirements on middle name but its system refuses to change middle names for more than 4 characters. My wifes middle name contains 5 characters, so we were forced to purchase an additional costly ticket from Xiamen Airlines without any option and help from airport staff. We were warned by Xiamen Airlines on the phone that ticket might be unavailable if we didnt pay for an additional ticket immediately. Xiamen Airlines didnt accept international credit card payment, we will definitely miss the flight and stuck in the airport without payment from my relative from China. We felt helpless and under enormous pressure at airport. We travel regularly but this was the worst nightmare we ever had, it ruined our tour. Singapore Airport said they were following instructions from Xiamen Airlines. We suffered a total loss of CNY6134.00 plus enormous stress from this ordeal.

Discussion of Xiamen Airlines

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