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Home / World airlines / China / Xiamen Airlines

Xiamen Airlines

Country: China
Domestic airlines in China from Xiamen
IATA code: MF
ICAO code: CXA
Membership in the alliance: SkyTeam
Head office: 22 Dailiao Road, Xiamen, Fujian, 361006, China
Phone number: +86 592 573 9888
Fax number: +86 592 573 9777
E-mail: et@xiamenair.com
Web-site: www.xiamenair.com.cn
Year established: 1992
Main bases and hubs: Fuzhou Changle International, Hangzhou Xiaoshan International, Nanchang Changbei International, Quanzhou Jinjiang, Xiamen Gaoqi International
Fleet: Boeing 737-700, Boeing 737-800, Boeing 757-200, Boeing 787-8, Boeing 787-9

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Xiamen Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Xiamen Airlines:

25 June 2008 W Nian

Kuala Lumpur to Fuzhou (monopoly operator for the route) was rather chaotic. The flight attendants were fairly rude which may be attributed to the number of passengers who did not follow rules during take-off and landing. However, this is no excuse for the appalling level of service (or lack of). FAs impatient and unhelpful by international standards. Generally, this is expected from a Chinese domestic operator except the price was even higher than flights going the same distance to other Chinese cities.

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Xiamen Airlines Discussion:

22 December 2016 Kelly McLaren

Possibly the worst experience I've ever had not only am I handicapped and had to wait in dozens of lineups and spoke to many people that didn't communicate in English they made me check my carry-on bag with my wallet in it and when I left my wallet was in a my carry-on bag and when I arrived in Cebu City Philippines my credit cards and wallet missing then to top it off when I called every phone number possible also get people that do not speak English and I cannot get ahold of Airline it was appalling how horrible the service was as being an owner of a business myself I treat my customers much better and can't comprehend how this Airline stays in business with this appalling business practice

27 May 2015 Guest

I like to share my horrible experience with one customer service counter in Terminal One Premium Check in Suite. We are Australian passport holders. We booked our tickets from Singapore to Xiamen through Bravofly web site(www.bravofly.com.au/), it only allowed First name and Last name to be entered. We were told at Singapore Airport that there is a special requirements regarding to middle name by Xiamen Airlines, the check in staff (from Premium Check in Suite) said that our middle names were required because we are Chinese. We were insulted by the comments made by the check in staff that middle name is not required for European, in particularly she mentioned that a Caucasian is not required to match middle name. Xiamen Airlines has special requirements on middle name but its system refuses to change middle names for more than 4 characters. My wifes middle name contains 5 characters, so we were forced to purchase an additional costly ticket from Xiamen Airlines without any option and help from airport staff. We were warned by Xiamen Airlines on the phone that ticket might be unavailable if we didnt pay for an additional ticket immediately. Xiamen Airlines didnt accept international credit card payment, we will definitely miss the flight and stuck in the airport without payment from my relative from China. We felt helpless and under enormous pressure at airport. We travel regularly but this was the worst nightmare we ever had, it ruined our tour. Singapore Airport said they were following instructions from Xiamen Airlines. We suffered a total loss of CNY6134.00 plus enormous stress from this ordeal.

19 May 2015 Guest

I like to share my horrible experience with Xiamen Airlines. We booked our tickets from Singapore to Xiamen through Bravofly web site(www.bravofly.com.au/), it only allowed First name and last name to be entered. We were told at Singapore Airport that there is a special requirements regarding to middle name by Xiamen Airlines, the check in staff (from Premium Check in Suite) said that our middle names were required because we are Chinese. We were insulted by the comments made by the check in staff that middle name is not required for European, in particularly she mentioned that a Caucasian is not required to match middle name. Xiamen airlines has special requirements on middle name but its system refuses to change middle names for more than 4 characters.My wifes middle name contains 5 characters, so we were forced to purchase an additional costly ticket from Xiamen airline without any option and help from airport staff. We were warned by Xiamen Airline on the phone that ticket might be unavailable if we didnt pay for an additional ticket immediately. Xiamen airlines didnt accept international credit card payment, we will definitely miss the flight and stuck in the airport without payment from my relative from China. We felt helpless and under enormously pressure at airport. We travel regularly but this was the worst nightmare we ever had, it ruined our tour. Singapore Airport said they were following instructions from Xiamen Airlines. We suffered a total lost of CNY6134.00 plus enormous stress from this ordeal.

08 November 2014 david/travel agency in usa

if we issue ticket from TPE/FOC C CLASS round trip, What is commission for travel agency ARC and IATA members. Would you please advise us Thank email : flowerstravelco@yahoo.com

Discussion of Xiamen Airlines

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