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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Thai AirAsia

09 September 2021 Meena
I give this airline a zero rating. I rate travelocity a zero as well, for selling me this ticket. The airline cancelled flights and neither travelocity or Thai Air Asia will refund. Wrote and called.
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Small Planet Airlines

09 September 2021 Small Planet Airlines Number 1-888-589-1015
We booked a vacation with Monarch last August to go to Kos with Little Planet Airlines this August. We received an email 2 days ago informing us that the airline will no longer be flying to Kos this summer on a Saturday. Therefore, we have now lost our vacation as the hotel is now booked on alternative flights that were offered. We would never recommend Monarch or Small Planet airlines to anyone!
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VietJet Air

02 September 2021 Mal
Flight was cancelled surat thani to bangkok it was a one way flight so I could get to bangkok to get International flight to the uk I put in fir a cash refund and they asked for my bank details not they have only offered me a credit shell which is if no use to me as I am in the uk now and will never use. I have tried to contact them on line and email but they will not answer. The flight wasnt big money but the principal is big they take your money and cancel the flights then not give money back
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Privilege Style

28 August 2021 Guest
Bad quality food, bad service, rude flight attendents. Did not notice clients about delay.
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Alitalia

27 August 2021 Guest
Worst airline ever with the worst employees ever..Can I give a zero star rating????
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GOL Transportes Aereos

26 August 2021 Antony Fitzpatrick
Unbelievable. Paid top price to add a connection from and too a Swiss First Class ticket to get to and from our home in Rio. Impossible to access their customer service to reserve seats and a pet in cabin. Hours on an international call waiting for someone to answer. Tried multiple email addresses. No answer so far. If no talk as comes tomorrow will cancel flight and frankly helicopter down from GRU to Jaracapuega.
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Frontier Airlines

16 August 2021 Dmitry
8.16.2021 I had a surprise for my gf for her 50th bday. We were flying to Las Vegas for 5 days! We arrived to airport 2 1/2 hours prior the flight. The line had many people. There were only 3 people at the counter. We were in line for an hour. At this point one of the people at the counter yelled All people who are late for Dallas flight, go to the front of the line! Which created a huge chaos. Well, we figured all this people need to get on the flight! Another 45 minutes go by. One lady with the kid, trying to get on the Dallas flight. They told her she was too late. She was with the checker for about 20 minutes. Then same guy, who yelled for Dallas started to help her for another 15 minutes. Re booking flight or something else! After that he went back to his counter! At this point he yelled Who is flying to Vegas? Everyone on the back of the line, went around us and went to his checking counter. So about 40-50 people, who was in front of them Now were behind them, back of the line! At this point many people started to get pretty angry! So this is goes on for about 15-20 more minutes! Most of the people, who was on the back of the line checked their bags and went onto the plane flying to Vegas! Then with loud voice he announced, that flight to Vegas is done boarding and no one is allowed to check their luggage to go on this plane! There were also 2 handicap people, who was Not giving any special privileges,treatment to go to the front of the line, who also missed the flight! When he was asked if we could talk to anyone he said that manager was on his way! That was a lie! Manager never showed up! My GF had to call, while in line and talk to customer service in India, told them that 50 people are abandoned from flying to Vegas! My gf tried to rebook the flight for the next night. They wanted to charge us xtra $300! At this point we cancelled the flight and got the refund! I luckily booked the flight next morning with Spirit airline! Next morning they were very pleasant and had 10 checkers at the counter, who was dressed and acted very professionally! One of the checkers said that he used to work for Frontier! I WILL NEVER EVER WILL FLY FRONTIER AIR LINE AGAIN! Also anybody I know will hear this story! How this airline has 0 customer service and 0 care!
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Lufthansa

14 August 2021 Guest
I flew economy class LH 419 over Atlantic in late June, 2021. The flight was technically a routine one - very stable. Unfortunately, nothing else was right. The main meal was plain pasta with some traces of tomato sauce - no meat no other meal options. Take it or leave it. The crew was cold and unapproachable during a short serving period. Then, everybody disappeared for most of the long flight. No earphones for the entertainment system. A total disappointment. Will Lufthansa ever climb back to its earlier reputation?
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Windrose

20 July 2021 Guest
Worst service ever! A one-hour flight has turned into a ten-hour struggle
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Aeroflot - Russian Airlines

29 June 2021 Guest
good company one of the best!
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Malindo Air

15 June 2021 Guest
I bought Malindo Airlines before the Pandemic occured and they cancelled my flight did not tefund only give voucher. The voucher is rubbish.
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LOT Polish Airlines

06 May 2021 RomanP
In 2019 I used LOT on RZE-WAW-GVA-WAW-RZE route. Honestly I have no any complains. Nothing spectacular but also nothing to complain about. Made on time my connection so I was happy with that. But with overall opinion about LOT I do not plan to use them on trans-Atlantic flights. With my friends who used them on flights USA-Poland no one really was happy. Quick check on LOT flights on Flightradar24 clearly shows that they are almost always late! Not good! 4 stars for just my recent flights around Europe.
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Neos

06 May 2021 Guest
Worst customer service! Trying to get a refund or some sort of acknowledgement from the company is nearly impossible. They are rude & ignorant. Would recommend staying away from the company. I rather pay more at this stage to fly than having to battle for my own money back.
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Southwest Airlines

25 March 2021 Shirly
Description of Problem/Inquiry/Comment: On march 24th 2021 I was in my first flight nightmare. As I was requested, I was wearing a mask the whole flight. The only thing that happens is because the mask was big on me, it was sometimes under my nose, and I fix it immediately when the flight attendant asked me to. I was at the beginning of the plan, and somehow I was the only one she was looking for. My dog was under the seat in his bag, his head was out because he was barking since he has anxiety, she was telling me to put is head in and the other flight attendant said it's fine because he didn't let people sleep. When we landed, a manger name Julian Sanchez was waiting for me, telling me she is going to call the police if I'm not giving her my name, while the other flight attendant screaming "dirty jew" and lying saying I was treating her bad, when I never ever reached to her even once! The flight attendant clearly was racist to me, lying I refuse to wear a mask, when I never ever refused to wear a mask, people on the flight next to me can tell it!!! When I was asking julian Sanchez to get the flight attendant name, I've been refused by her, violating my right the file a complaint against this flight attendant, whome I think should leave the airline since she give it a really bad name! I never felt so ashamed and embarrassed. I called the customer service and they didn't want to tell me her name, like the manager Julian Sanchez told me to do. I find the flight attendant a layer, racist and very rude. I find myself powerless against a big company that won't care, and will do everything to protect their employees and names. If I had a video to document all what happened, everything was easier
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Bulgaria Air

24 March 2021 Guest
In a pandemic you would think that being in contact with less people is the goal and responsibility of every person/company /government. Apparently not for Bulgaria Air. Instead, they mix several flights to make sure you get in contact with as many people as possible... The day before they changed the flight - now it passed through Frankfurt to Sofia. Instead of a direct flight from Berlin of 2 hours, the flight took more than 4 hours. They did not inform us in any way about this, I was pleasantly surprised when I arrived at the airport... This was because they combined a few flights, exposing us to people from two countries and minium 3 cities. Somehow, their statement in the beginning of the flight "We make everything we can to protect you from the virus." seems so empty and quire ironic in the view of the situation. The flight was packed so much that seat bookings overlapped with each other! I feel the need to compromise the safety of their passangers during pandemic just so they can win more money is absurd. Or if you will do it, don't even bother saying you actually care, because you clearly don't! If you have the option to travel with another company I would strongly recommend it! Bulgaria Air does not care about you.
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Avianca

22 February 2021 Guest
keep away the worst service of any you can not reach them by phone, chat or messaging on a Sunday does not even deserve one star
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Thai Vietjet Air

22 December 2020 Traveler from Europe
Before the epidemic, I bought a ticket from Danang to Bangkok for $ 162. The flight was canceled in November, I asked for a refund citing the terms and condition, I have already written four letters but they dont want to pay. A terrible, incorrect airline! I would never travel with them and would not recommend it to anyone. They must be avoided by far!
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El Al

22 December 2020 Guest
My el al flight from South Africa to Tel Aviv was cancelled by the air line because of the corona virus. I submitted a request for a refund 6 weeks ago and am still waiting to get my money back. My family and I utilized the services of 4 other carriers during this journey and ALL of them issued refunds within days. The only problematic airline is El Al. Why?
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Eastar Jet

20 October 2020 Guest
I booked my tickets through Trip.com and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, Trip.com suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with Trip.com or EasterJet again.
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Oman Air

18 October 2020 Shahnaz
I had an extremely frustrating experience with Oman Air. On 4 Sep 2019, my daughter booked two online return tickets from Brisbane to Tehran and Tehran to Brisbane for my husband and I. Our flight to Tehran was on 24 December 2019 which was done with no issue. But our return flight was on 21 March 2020. Because of Coronavirus, I got an email from Oman air on 28 February 2020 that the flight was cancelled because of Coronavirus. As we had to return to Australia, and the flights from Tehran were to be restricted, we urgently purchased another flight and returned to Australia. I contacted Oman Air several times and was put on hold for more than two hours, with no answer at all. I sent an email to Oman Air and I got an automatic email on 28 of April 2020 that they received my refund request. And then on 7 of May 2020 I got another email that I should contact the site I have got the tickets. I contacted the site, but they declared that I should contact the airline. I emailed Oman Air again and on 8 of September I got another response that they could not refund. I know there is a crisis and I understand the situation well. But I suffered a lot of problems and extra expense to return home. It is neither fair nor reasonable to ignore my case. I request to be refunded of the flight which is cancelled by Oman Air or issued other flexible return tickets because international flights are not available from Australia currently. Oman Air has cancelled our flight and it is responsible for refunding or extending our tickets. But it does not accept its responsibly. I do not like to fly with such an irresponsible Airline that do not respect its customers right and I do not recommend it to anyone.
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Envoy Air

15 October 2020 Marcella Moody
Your Flight Attendance Yolanda Hawkins made my day, she was very professional and super friendly.
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Ural Airlines

29 September 2020 Guest
My fly was cancel due to covid but they do not pay back. The phone does not work any more. Afther fulling the form it says it will pay in 2 months does not true. Also they do no send a confirmation afther fulling the form. Do not go with this airline.
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Asiana Airlines

31 August 2020 Michelle
Worst experience ever . . . Poor customer service, rude n still havent refund my ticket yet like they had promised not too mention my luggages got lost too.
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SunExpress

19 August 2020 Guest
Horrible service, rude staff. We were left at the airport in Antalya .they didnt let us fly back to berlin even it was against the law.
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Jetstar Asia

04 August 2020 Guest
Wow! what type of airline is this! Can't reach any of staff from Jetstar. Nobody pick up the phone, no email reply at all.
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Bahamasair

13 July 2020 An American Visitor
This is a pathetic excuse for a commercial business which masquerades as an international airlines. I live in Orlando and called the 800 reservations number this morning. Their time of opening is 08:30 but after 3 calls got some one at 08:40 AM only to be put on hold by the agent who then disconnected the call. Bought two reservations about three weeks ago to fly at 08:15 PM on July 03 and July 17. On July 03, we showed up to the airport only to be told there was no flight - we never received any communication. I am currently on hold once again waiting for someone to tell me whether there is flight on Friday 07/17 at 08:15 PM. Just got disconnected again by an agent. This is a joke - customer service is non-exist - the agents come across as if they would rather be somewhere else. The Bahamas is hurting for tourism dollars and this is the way they are treating folks from the Us. I plan to file a complaint with the FAA.
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Interjet

01 July 2020 Guest
My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. We showed up at the airport ready to go and they told us the flight was cancelled. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. Eventually we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy." I am very upset by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing.
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Royal Jordanian Airlines

18 June 2020 Gerard LAINE
Just THE WORST COMPANY ON EARTH !!! > they cancel your flight > they are unable to offer you a replacement flight, whereas they belong to "Oneworld" association, like other companies that still fly, > they are unable to tell you when they will fly again (or they give you 3 different dates on the same day!) > they (try) to refuse a refund, when they are forced to do so by law, > they "offer" you what they call a "free rebook", asking you to pay 73% extra, ...and most importantly, most of the time, they dont even respond to your messages (less than 15%), And when they do, they dont respond to anything! Why do I have to rate them 1/5, when they deserve a 3 ...below 0? Run away from this company!
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Air France

16 May 2020 Guest
One of the poorest companies i have ever used. continual refusal to process refunds as law states. People will remember wher pandemic is over
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Stobart Air

14 May 2020 Guest
Cabin crew are lazy and rude on the Isle of Man to Manchester route , poor English level
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Smart Wings

13 May 2020 Guest
smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, Im not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back
 
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Travel Service Airlines

13 May 2020 Guest
smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, Im not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back
 
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Trans States Airlines

07 May 2020 Guest
Great crew. On time. Nice flight
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Emirates

07 May 2020 Guest
We request refund of the full amount of $7000.00 for cancellation of two Business Class tickets due to travel ban by Government of India for other nationalities due to Covid 19. We were told that we will get refund within 15 working days because we filed the refund/cancellation on March 12, 2020. The staff is rude and told us it will take 6 months to get the money back. Do not travel through Emirates and I prefer to travel through Gulf airlines from USA.
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Eva Air

25 April 2020 Parnell
The company refuses to refund money in a timely manner and their customer service in the Beijing office is appalling. There is no reason a refund should take 2 months to process, when tickets were only purchased a week before being cancelled. Even during these stressful times in the world, there is no reason this is necessary. Amanda, the agent assisting us, shouted at us for insisting on a timely refund, and then ignored us for several minutes while we tried to ask for the manager. We were even told the refund has been processed and was suggested to reach the bank we made the payment with. When we called to verify, there was no record Eva Airways had processed the refund with them. Do better!!
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Pakistan International Airlines

26 March 2020 Guest
I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this. When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK. When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me. I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.
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Aurigny Air Services

19 March 2020 BobGuest
Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled non refundable . Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!
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Malaysia Airlines

19 March 2020 GuestJayasegaram
Very bad and unfriendly app No update on current situation re lockdown Asked a simple question Can permanent residence of the UK travel back if they are a Malaysian passport holder No answer No update from airlines and unable to contact anybody I can understand why they are losing money now when the on ground care is so bad and show no consideration for customer well being My flight to London is on the 29/3/2020. What do I need to do ? Please reply so I may make arrangements
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Miami Air International

13 March 2020 Sissy
Never have I ever had a worse experience. My group arrives 2 hours early and the airline had none of our info ready. The flight was scheduled to leave at 8am and we didnt receive our boarding passes until much after that. They then proceeded to not let me board the flight due to a passport issue and had no sympathy. Also didnt get a refund at all, when i went over to southwest they treated me with so much respect and were so helpful. They got me the soonest flight out so that I could meet my friends on the trip I paid for that I wouldnt have gotten a refund on. I do NOT recommend this company to anyone.
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Azerbaijan Airlines - AZAL

08 March 2020 Farid
Very comfortable flight and excellent service !!!
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Pegasus Airlines

05 March 2020 Guest
Terrible airline. No repercussions so I they don't improve, no regulations to monitor their service and process. CEOs of airline are friends with the president so theyre comfortable in their mistake. Already had several plane crash in the space of 6 months. Cheap is not always better don't waste your time with this good for nothing airline. Horrible staff, horrible customer service and horrible owner.
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Jeju Air

03 March 2020 Guest
This is the worst airline I have ever used. They canceled my flight twice and never sent me any notification, despite their customer service rules specifying they would provide prompt notification. I attempted to contact them multiple ways and never could get in contact with a customer service representative. Never again.
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Rwandair

28 February 2020 Guest
Seems its a trend. 8 of us arrived in Kenya only to be told our luggage was left in Joburg. No reason given, just an instruction to come back later "to check". No guarantees whatsoever. Terrible. Imagine having all your toiletries checked in and after hours of travel you still cant take a bath. Furious.
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Jin Air

25 February 2020 Guest
The phone number registered is not working so its kind of anoyying . I cannot even change my flight date, I've been trying to do so for a couple day. Why is the number for the customer service is not fucking working?
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Norwegian Air Shuttle

14 February 2020 Guest
I lost the return ticket from Gdańsk Poland to San Francisco because the plane left earlier and I had connection in Oslo /Oslo to Paris and from there to San Francisco since I missed the 1st flight ,they sold me a ticket to Oslo but to the wrong airport I had to buy a train ticket to the right airport then missed the 2nd flight Oslo to Paris spent the night in Oslo and got another ticket Oslo to Lisbon and to San Francisco.waisting time and money.nightmare never again they cheat even on the chapta
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T'way Airlines

11 February 2020 Guest
T'way suddenly cancelled all flights from CNX to ICN starting Feb 12. They notified customers via email on Feb 11, basically stranding several hundred people in Thailand. They're not even automatically refunding your tickets - you have to fight your way through their awful online booking system to cancel your booking on the flight they've already cancelled; and I'm still not sure if I'm going to get my money back. This company is an absolute scam. Avoid like the plague.
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SWISS International Air Lines

07 February 2020 Lalit Kainth
It is the worst airline I have ever used. Took a flight from Toronto to Delhi. One suitcase never reached India, totally dumb local staff working at the lost baggage office in Delhi. Had no sympathy for a customer who had 2 kids waiting to get out of the airport. The suitcase had belongings for 9yrs old girl travelling to india for the first time. Had to by buy all the clothes locally for stay in india, not to mention we came to attend a wedding. Staff at delhi is very poorly trained. Left india after 11days of stay, called them at delhi airport to inform that the suitcase should be sent to toronto home address if recovered. They called after 2 days to my secondary number in India to inform that they found the suitcase. I called them back to instruct again the suitcase has to be delivered in Toronto not Delhi. After 2 days i called again to check what happened and I was told the suitcase came to delhi airport. And the girl said they will send it to toronto and I should go pick it up at the Toronto airport. Which sounds so stupid to me. So far I haven't received any further update and I will have to call them again. It is so sad that the airline does not care at all. Too bad that they lost my entire family business in Canada and India. And we will talking about our bad experience with swissair for the rest of our lives, which leads to loss of many potential future swiss air customers. My feedback is to help the airline and see if someone at your head office actually cares and will contact to discuss further ref DELLX19245
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HK Express

01 February 2020 Guest
After we spent the night at the airport waiting for a flight, they refused to board us. They provided no help and just told us to call customer support that said they will review and get back to us in several days. No apology whatsoever, and it's been almost a week - no response, no refund, and we had to book very expensive tickets to return home. Just outrageous behavior altogether. I've been flying for many years and nothing like this has ever happened to me.
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Flyadeal

14 January 2020 A.Shaikh
My flight was cancelled by Flyadeal and they sent me email about it. They gave an option of refund and I requested for a refund but no proper response yet from them, since a month. It is impossible to speck to anyone from this airline. They have number with a recorded message. I want some support from similar persons so we can all take legal action against this air line. We need to complain in legal way to Saudi Aviation Authority & International Airline Authority to cancel this airlines licence. Please contact me on mobile # +966506848709 I had to rate it with 1 Star. There is no option for 0 or -ve Star.
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Nouvelair Tunisie

13 January 2020 Kappeyne van de Coppello Joost
Tried to book and pay for ticket from CDG to Monastir. Credit cards kept declining...left numerous messages at the website, phone service, submitted issue with message, 24 Hours later no response whatsoever ever... customer service Big O.... internet booking, Big O.. very disappointed
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