Latest Airline Reviews & Traveller Opinions
KLM Royal Dutch Airlines
- 07 June 2019
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Told me on arrival in Panama that under Panamanian law that medication beyond what was needed for the flight had to go in the hold luggage. On return flight they decided to leave my hold luggage in Havana airport (where we connected to our flight home). Despite more than 20 occasions to return the bag, they decided to leave it in Havana for 72 hours. I've now had my luggage but items are missing and, as my medication is temperature sensitive, it is potentially poisonous now. Due to Brexit, I've had to go into hospital as the medication is not readily available.
Even the CEO fails to respond when you escalate the trouble to them. And customer services seem to be staffed by complete idiots who are apparently still looking for my bag at Havana airport.
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Israir Airlines and Tourism
- 07 June 2019
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Customer Service Representatives are terrible and RUDE
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Aerolineas Sosa
- 01 June 2019
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This is one of the worst Airline I have ever use, I bought round way tickets for me and my daughter about a month in advance form San Pedro Sula to la Ceiba, my flight was Delayed in Houston because of bad weather, so i missed my flight to La Ceiba, so I caught a bus to La Ceiba. 5 days later me and my daughter returned to La Ceiba to catch our flight back to San Pedro Sula, we were told that she could not unlock our returned ticket to San Pedro because we had miss our flight the week earlier from San Pedro to La Ceiba and that the plane had to go to La Ceiba with 2 empty seats (mind you those 2 seats was paid for a month in advance. So I had to pay her $40.00 for her to honer our return ticket to San Pedro so we could catch our flight back to Houston. So basically I felt that they stole from us knowing that we did not have choice but to pay them. I know its a little more expensive to travel to Roatan instead of San Pedro but I dont want to give Sosa Airline another penny they SUCK..
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Flydubai
- 24 May 2019
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Hello, before I will write my review, just for information it’s the first time that I do so, because today on board experience was something that never happened to me and I really hope nobody should have this experience again.
Me and my husband, we have flight on 23.05.2019, from Dubai-Bucharest, flight number FZ-1797, seats 1A;1C.
On this flight we had a very unexpected experience, concerning safety of the flight and crew attitude.
1-The crew, never check it before departing and landing or during turbulence the status of the seatbelts ( my husband realize after take of that he didn’t put on the seatbelt, all the bags was on the floor, nobody asked like other times to put my bag in the cabin or under the seat.
2-The crew didn’t take attention and there service was very poor, at least on business class.
3- On board it was also a friend of the crew ( as we understood he’s also a steward but he was not on service) that have spent with another lady long time, discussing, offering coffees together with other crew members, in front of businesses class.
4-Also it was very cold, we have asked few times to make it little bit more hot, but it was rather to cold or to hot.
One of the passenger from economic class, first row have asked to make it less cold, and he argued on this subject with the crew (chef of the cabin) and the result was that the chef of the cabin have asked the captain to call the security at landing.
-We and some other passengers have explained to the security in Bucharest at arrival the reall situation and the fact that the chef of the cabin, was totally different, he exaggerated, I believe that he’s behavior was not to put down the conflict but he persuaded.
-During the flight, the crew members were more busy to talk about their love life more than taking care of the passengers.
One of the steward (a girl that she seats if front together with the chef of the crew, explain all her problems that she has, from the moment that she understood that her boyfriend (from Marco if I’m not mistaken) he went out with another girl (Maria) and she was very upset and so many other details that really I couldn’t believe.
Conclusion-we had a very good flight from Bucharest to Dubai and good service, and a very bad fight from Dubai to Bucharest, in business class.
I didn’t feel comfortable, and the cabin crew give us the impression that we are a very low level company. Because we fly pretty much to Dubai and the best option for us it was Fly Dubai, I really will think twice before flying again, definitely I will look for other options because it’s not the first time that I see the crew, that if someone complaining about something they answer back very rude.
Sent from my iPhone
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Juneyao Airlines
- 16 May 2019
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This airline is very unreachable!! even if you send email they will not even bother replying to you, just a waste of time!!
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GOL Transportes Aereos
- 15 May 2019
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Schedules mean nothing to this airline. They will change them repeatedly. Particularly horrible if you have connecting flights. Will never make the mistake of booking with them again.
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Sky Express
- 10 May 2019
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Cancelled a flight I was booked onto and have not responded to emails or telephone calls to refund .....now 2 months down the line
Advise anyone never to book with this airline
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Kenn Borek Air
- 03 May 2019
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Hmmm if you’re looking for work choose another airline. I’ve heard nothing but negative feedback from this company.
They are cheap to their employees and treat them poorly.
Work is not guaranteed either and ask yourself why have so many pilots quit in the last year ????
The manager is not a nice guy
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AirBaltic
- 29 April 2019
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Terrible and disaster company also it staff, not client orientated. They will get forever my negative opinion about their company, staff behaviors in all the future. As we felt from the personal, which was in contact at the gate, they are without any human understanding or situation evaluation mind, like robots. It is hardly imagine during these ages and times, such a rude follow of the rules without any humanity in evaluation of the being situation. Me and many my other friends (we already started to share our experience) never seen or heard to be happened for other passengers similar situation at the gated in any other airlines.
I believe with accordance to some written Airbatic rules and regulations we were too late or not came into the gates with all other too late passengers standing in the main queue (it is our fault), but the result of the situation was not adequate.
The plane was standing in the place, the doors was open, the passengers were not seated and even standing in the corridor, but at doorsill we were stopped and not allowed to enter, while then started closing the door in front of noses ……it is the worst ever Airbaltic presence and their opinion also service about their clients. It was obvious that allowance us to enter the plane practically would NOT harm any process of the flight.
The time of entering the gates by the last passenger in the main queue, was something around 2-3 minutes before we came up. We came to the gates some 8 minutes before departure time. As the colleague explained to me (whom awaited for me some 7 meters away from the gate) never saw any reaction or interest of the staff to collect all passengers (even WITH made check-in ~1.5 hour before the flight) for the entire flight. It looks like there was no announcement of start boarding (or we really not hear, but hearing many other flights to other destinations), but 99% for sure it was no last call announcement and given at least 1-2 minutes time after to come for late one. The same was confirmed by this strange “robot” staff closing the door in front of noses, also saying "we not have to announce about closing gate and last call to come". Therefore, it looks like Airbatic very not care their clients to be happy, as can happen anything very naturally and not meaning something bad of that.
During my many and periodical flights it had happened that I was really late or it was lost time and I was announced personally to come to the gates, but never was closed quietly the door not allowing few more steps to reach plane. Now it is drastically and rude negative Airbaltics behavior in the present situation.
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Atlasglobal
- 24 April 2019
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Fr om Istanbul to Amsterdam, my fligth with Atlasglobal was delayed with 6,5 hours without any notification why?
No coupons given, no meal coupons, no sorry..like it was the most normal thing for them.
Called, emailed--which they send a standard email, they hope for better in the furture, bla bla bla
Service desk for questions? Nobody there!!!
Wh ere do I get my compensation, gesture of goodwill, refund? In Januari KLM was delayed 6 hours from Houston to Amsterdam, even without asking 600euro return and a apology. THAT IS CALLED SERVICE!!! Never again AG, but Turkish Airlines instead, just lost a frequent flyer:(
jwvdk@hotmail.co.uk for your kind reaction
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Lufthansa
- 24 April 2019
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My daughter's wedding dress just went missing" on a Lufthansa flight fr om Chicago to Frankfurt, and the staff were disinterested and downright rude to her about it. Wh ere is the dress? Someone from Lufthansa knows...
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Thai Lion Air
- 19 April 2019
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If you are travelling via Thai Lion Air and if there is a Kid in your group who is less than 12 years of age, then Thai Lion Air does't allow you to book Pre baggage, Meal or Seat as they don't have any option to select year of birth after 2007 on thier Website and App. I tried on different computers/Networks/Phone and Browsers but same issue every where.
While booking Pre Baggage/Meal or Seat you have to select date of birth of all the passengers. And if there is a kid who is 10 years old then no option to go on next page.
And if you book checkin baggage at Airport then God know how they will rob?
I called all 3 thai air india call center numbers but no one pickup the phone.
Sent an email - No Response.
Sent message on Facebook - No reply.
Requesting everyone to pre be cautious before booking ticket via Thai Lion Air.
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Estelar Latinoamerica
- 18 April 2019
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Met one person who traveled with Estelar Caracas-Lima and the flight was ok. On the other hand I met another person who was left at their own luck in NYC when they were to travel to Caracas. These people had to buy another ticket with another airline and never received their money back or an answer from Estelar. Strongly recommend to avoid it. Better travel with Plus Ultra, it's almost as cheap and it is more secure although it has it's bad reviews.
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Thomas Cook Airlines
- 16 April 2019
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I flew from Larnaca (Cyprus) to London Gatwick for only 54 pounds sterling in the middle of April. This is a 5-hour flight. Bought this ticket on the eve of the day of travel. No online registration was possible but quick registration at the airport, I was given a window seat on request without hassle. The aircraft looked new, the in-flight service was adequate though only tap water was free, other drinks and snacks had to be paid for. The flight was smooth, some serials and a film were shown on the common screens. A decent flight overall, with incredible value for money.
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Volaris
- 15 April 2019
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Ever tried Volaris? It’s a grounded piece of shit. After my own Sunday plane got cancelled today, I learned fr om a neighbour that it is a common business practice for Volaris to cancel Sunday flights and put passengers last minute on Monday flights because it’s cheaper for Volaris.
My flight today got cancelled 2.5hs before departure from SJO wh ere weather conditions are pristine and no other airline is experiencing trouble today. Instead of sending another plane or getting me tickets for a competitor airline. They put me on another plane that makes two stops and gets me to my destination >24hs late.
I’m ashamed about myself: I had wanted to give Volaris a first chance today because I thought Volaris is comparable to other budget airlines in the region (I’m frequently flying Interjet, Gol, Azul, etc.) and I never had problems with the others. I should have read this forum first.
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Red Wings
- 08 April 2019
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Red Wings airline – Deceptive prices, made up additional charges and rudest staff ever
I must warn all travelers about Red Wings airline because they are the most unprofessional and untrustworthy airline I had a misfortune of dealing with. I am a frequent traveler and I traveled through Europe, Asia and Africa and I never encountered such treatment. Me and my husband and mother flew fr om Belgrade, Serbia to Moscow Domodedovo airport (outbound: march 23rd and return march 30th 2019).
First – they make the booking process really complicated and you don’t have the option to get a ticket with check-in baggage (I purchased tickets via skyscanner, sent them additional baggage request just to be informed that the airline does not offer that option). I contacted Red Wings and got the response I can purchase the baggage on their website, but since I didn’t purchase my ticket via their website but via third-party site, that was impossible. So they told me I could purchase additional baggage at their counter at the airport and that the price would be 2500 Russian rubles (around 35 euro). That was not true – because they charged me 50 euro for that (I kept the receipt)!
Second – the airplane personal was the rudest ever – I never saw such treatment, no smiles, no please – they were fighting with some passengers in the rudest manner.
Third – on our way back – they CHARGED US ADDITIONALLY for the carry-on luggage! I flew around the world with that suitcase and low cost and regular, and NEVER, no one ever charged me the price of a 23kg suitcase for a 5kg bag that fits the global carry-on standards but only in Russia it is bigger than allowed (!!!). Just to be clear – in Belgrade (wh ere we were flying from) they regularly checked it and let us pass without problems, this was just on the way back.
Fourth – since we made a complaint at the Domodedovo airport in Moscow not just because it was outrageous to charge for a bag that was free on our way over, but because the staff at the check-in was extremely rude, unhelpful and even dismissive and sarcastic – all three of us were shocked at that behavior. That was March 30th, and to this day (April 8th) no one from the Red Wings airline made contact or responded to the complaint.
So to sum up – I honestly recommend you avoid this airline because you will get overcharged, disrespected and mistreated and that is something you don’t want when you travel. They are deceptive about their prices and very rude to their customers so it is safe to say I will never travel with them again, nor will my friends and acquaintances.
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Seaborne Airlines
- 04 April 2019
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Its been 4 months now since I traveled on seaborne airlines and with multiple emails regarding my bags being broken into and stuff stolen I get no reply other then form letters from the emails I was told to write to . I have sent like 30 emails and still 4 months later no reply. There is no phone number to call its just email and its worthless. I had about $500. worth of things stolen and it appears seaborne cares nothing at all about their service nor do they care about my experience.
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Air Sunshine
- 02 April 2019
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Absolute worst airline I have ever flown. Booked a flight for my family from St Thomas to Virgin Gorda. Also booked a flight for my father who's elderly and just healed from knee replacement surgery. Flight in was just OK. Check in was disorganized and staff was rude. They left 1/2 early - thankfully we were there at that time. Father was leaving a day later from VG. They decided to cancel his flight out and make him take a ferry from VG to Tortola and they would fly him our of Tortola. We called customer service asking for reimbursement for ferry and taxi which was $45. Thy said "you could have taken another airline" and hung up on me. Her name was Carmen. Guess what? They are the ONLY airline flying out of VG. so no, we cannot take another Arline. We email custom service and they told me that they were just going t cancel my dads flight all together and they they were "making a special trip for him", even though he paid for the ticket weeks in advance. We said what next, you are going to cancel ours? Yep, they sure did. The evening before our flight they cancel our flight sighting "operational necessities", even though were flying with a child. Note, my husband called the airline and asked to be booked on that flight and they happen to have availability. Now they only want to refund $300 when we paid $900 for our ticket. We had to pay $300 for ferry tickets, taxis and spend the entire day getting back to St Thomas. This company is a disgrace to Virgin Gorda tourism and should be reprimanded for their shady business practices and treating travelers so poorly. Will not be traveling to Virgin Gorda again anytime soon because of this airline.
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Aruba Airlines
- 27 March 2019
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They canceled my flight with no alternative for the same day and now refuse to issue my refund. They have ignored my emails and state they cannot assist over the phone. There is no escalation contact and no contact information for anything other than email and customer service. Worst airline ever. We purchased 3 tickets and they expect us to just go away. Not before I ruin their reputation first!
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Smart Wings
- 25 March 2019
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Awful!! Used this airline from Gatwick to Prague, was delayed for over 6 hours! Spent nearly 2 hours at the departure gate!
Have since tried the long road to compensation but impossible to contact them, have tried mailing, emailing and even telephone, no reply!
3 years have passed and I would NEVER use this cheap and nasty airline again! Pay a bit extra and give this one a wide berth!!
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Blue Air
- 25 March 2019
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They smashed my luggage.
6 months past and nobody cares.
Try to avoid this company.
0 stars, not even 1.
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Jetstar Asia
- 24 March 2019
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WORST AIRLINE, EVER, EVER, EVER !!!!!!!!'!!!!!!!!!! IN EVERY POSSIBLE WAY !!!!!!!!!!!!! ZEROS, IN ALL CATEGORIES, FOR SURE !!!!!!!!! AN, CUSTOMER SERVICE SO, SO BAD !!!!!!😡😡😡😡😡😡😡😡
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Frontier Airlines
- 22 March 2019
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Frontier has a very high cancelation fee of $119. Their cancelation policy is listed differently in different places on their website. If you look in the wrong place you WILL BE MISLEAD! Make sure to read on their FAQ page here faq.flyfrontier.com/help/will-i-be-charg... Additionally, their website will not inform you of the policy before you cancel the flight. Your money will just be gone with no explanation. I could not even tell that my flight reservation had been canceled nor did I get an email that made my cancelation clear. I had to call and wait to talk to a representative on the phone just to confirm that my flight had indeed been canceled. This company has lost a customer.
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Enter Air
- 22 March 2019
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Very bad. Makes Ryanair look like a 5 Star airline. Avoid at all costs.
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Air Antilles Express
- 20 March 2019
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My flight from St Martin to Guadeloupe was cancelled - 2 years ago.
Since then I have been trying to get the refund owed to me.
The phone number always gives the message: this system is busy, please try later' and the client service just advises me to fill in another form (I have done this twice already).
More than 60 emails, several promises of a refund, and I still have not received my money.
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Tigerair Australia
- 11 March 2019
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The only afternoon flight Adelaide to Sydney 27Feb19 was delayed, then we boarded, next disembarked, later that evening the flight was cancelled. The cost flying to Adelaide to catch Tiger, overnight accommodation in Adelaide, no show fees at the motel in Sydney ( their phone did answer the previous evening). Could have caught Virgin next morning but Tiger texted and emailed saying they would depart 10am next morning. The flight was delayed then rescheduled 300pm which was too late to visit the Consulate in Sydney and we had a very very important need to be in in Whyalla by 12 noon thursday. The early thursday Jetstar return flights were rescheduled for the following week but at a cost and we flew back to Whyalla. Our losses amounted in excess of $1000 and a separate issue the Tiger flights to Sydney were charged 3 times. Our calls to Tiger and on line lodging of the details of this item had been done the week before. As of today, no resolve. Tiger did refund the one of the charges for the actual flight. No reply to a second follow up email and phone call. No a good day for myself and my partner! The wrongly charged amounts for air fares will be pursued. Whether we can get any of our losses re the delayed/cancelled flight is unknown. I have booked many tens of thousands of dollars for flights, for myself and friends online, but never have I been charged twice for a failed booking.
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Level
- 09 March 2019
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Really like it. I flew with them to do holidays to SF. Screen. No food, but its better cause you can choose what you want to eat. Always on time. Leg room a bit tiny.
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SAS - Scandinavian Airlines
- 07 March 2019
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We use this airline on Dec 26 from oslo to hongkong... we have very bad expereince because of the delayed departure from copenhagen so we have delayed arrival in hongkong as well...thats the reason we didnt get our flight from manila to cebu on dec 28 10pm soppose to be...the worse thing is some agent from SAS pick up us in arrival in hongkong and guide us to check in going to bangkok....extremly very bad fligh..we are staying in bangkok for many hours before the morning come so that we can check in again going to Manila...
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La Costena
- 03 March 2019
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I would like to report how bad service is given to pelople who have to fly this airline, My experience from Managau to Bonanza recently was a bad experience. First they charge excessive rates with lousy service. Supposedely two flights and never tell you in which flighy you are going.onlt special people. From Bonzana to Managua even worse. I had to wait a whole day to return to Managa, not even tell clients little info favoring employees from HEMCO and leaving people just waitin. Employee in Bonanza were very courteous abd had hand tide. U need to upgrade service, runway, office space. PLEASE TAKE ACTION.
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Precisionair
- 02 March 2019
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My husband purchased a ticket from Nairobi to Dar es Salaam I arrived an hour and a half before my flight but was refused boarding we talked to Precision are they confirmed an hour is plenty to be ahead I have not resolved this issue or the extra expense
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Arik Air
- 27 February 2019
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Team Arik,
I booked a return trip for Accra to Lagos on 30th October 2018. I was meant to depart Lagos December 2nd and return December 16th. I showed up for my flight only to be told it was rescheduled to an earlier time for which I was not notified and customer service told me to apply for reimbursement. I had to purchase another ticket immediately at almost double the cost with Africa World Airline as I had to make it to Accra unfailingly. I submitted my request for reimbursement since December 8 and was told I will be reimbursed in 30 working days. I indicated my sister's account should be credited because I used her debit card to purchase the ticket. It has been 60 working days so far, the account has not been reimbursed, my follow up emails have been ignored and on the two occasions I got a response, It was a copy pasted verbatim 'we are processing your application' response from Bosede. I have urgent need my money but this refund process seems like rocket science. My email is samedoyin985@yahoo.com
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Jeju Air
- 26 February 2019
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I was not able to pay the extra baggage online, and then you charge me the counter price. It was not my fault.
I tried to do the booking 3, 2 and 1 days in advance.
We tried from my iphone (x), my wife phone (7), my MacBook, and the computer from the hotel reception. Also from different browser.
After that did not work, I ask the hotel reception to call your office and explain the problem. Nobody answer.
After i tried to send an email, while i got a reply the the email address that appear online was not correct.
I went 4 hours before the flight to talk personally of the situation.
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Allegiant Air
- 25 February 2019
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On Monday 8-20 I arrived at the airport at 10:30am, waited for my travelling buddy, checked in to get my seat assignment and we took too long to eat (150 ft away but out of sight) and didn’t get to the gate until 12:10 for our 12:31pm flight to Las Vegas, too late to board.. apparently the flight was “closed”.
We waited at the boarding counter to talk with the Allegiant worker there and her supervisor for 5-10 minutes, asking what we could-should do at that point. They suggested other airlines for the flight to Idaho This cost us $385 each..our bad, I guess, on that one.
However, we were told nothing about any Allegiant policies concerning our return flight despite talking to the 2 Allegiant employees for quite awhile.
On the 8-27 return flight, we arrived at the Las Vegas airport at 2pm for the 4:07pm flight, returned the rental car and were at the Allegiant counter some time between 2:30- 2:45pm. There was no line.
The Allegiant ticket counter person informed us our return flight tickets had been cancelled. I asked her why the supervisor hadn’t mentioned anything on 8-20, when apparently we could have possibly saved the return flight. Not a word about this.
We tried to call the ticket contact # for awhile (we never got through to an actual person) and the counter helper went on break.
Around 3pm I asked when the flight would be closed, was told we had until 3:30. We asked the other counter helper, Stacy how much it would be to buy a ticket. She started looking into prices, at first helpful. This took awhile.
A couple arrived, 2 people together and were behind me in line, Stacy asked if she could help them quickly. I said ok, stepped aside a few feet. As she helped them, 2 more groups of people stepped in line. I was next, according to what Stacy had said. We were getting nervous about the time.
Stacy finished with the 1st couple who had been behind me. Then, instead of helping us (as promised) she started helping the 1st of the 2 other groups that had arrived long after us.
I said, hold on, we are next, please take care of our tickets. She rudely said, no, she was going to “clear the line”. We were very upset, this was 100% unfair and extremely unprofessional on her part. I insisted that she please help us, as I had nicely said ok to helping the 1st couple. She ignored us, your customers who badly needed help and had been there 1st, long, long before anyone.
She then helped the 2nd group that had arrived long, long after us and forced us to get back in line behind these late arrivers. I asked her why she was doing this to us and she said we needed to arrive 2 hrs early (while she was helping people who were very, very late).
When we finally were being helped by Stacey, she told us our flight was closed, barely apologizing, instead being defensive and rude.
She called someone to try to get us on, but too late, her unprofessional behavior had cost us the flight.
We were offered a Friday return flight by Stacey…again, this was Monday! We were supposed to wait almost a week, paying for hotels, etc? Was she kidding?
We had to pay around $100 for a hotel and found a flight the next day for $224. I also lost around $500 from missing a day of work and also had to rearrange many plans.
Yes, we apparently made an initial time mistake but the 2 mistakes on Allegiants employees part cost us much $ and stress, completely unacceptable.
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Pegasus Airlines
- 25 February 2019
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Never travel with it!! They charged me 84 Euro for carrying my expensive surfing equipment which was in a special bag with "fragile" stickers all over it and you broke it. The new board that cost me 1750 Euro last year is now inusable. And they just said it was like that before. And it's even impossible to file a complaint on the website, because they require a baggage number that is obviously different from what I see on the baggage sticker. The shittiest airline!
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Ryanair
- 22 February 2019
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I just discovered a new trick Ryanair is using to sting customers. if yozu look for a flight, it is quoted at the local currency of departing airport. once you get to the payment page, it converts immediately to the currency of your residence on record. I checked and realized they use a TERRIBLE exchange rate. It took me 15 min to find the page where you can convert back to the original curreny (where of course they tell you all kind of terrible things that might happen to you). once I did that and went back to the payment page, I relaized they added a charge for a "donation". another 15 min of searching and trying, and realized that when you click to chose local currency, the website automatically clicks the donation icon. so you have to be careful and unclick the donation icon as well. This is pure and simple a SCAM! if you can avoid them please do yourself a favor and stay away!!!
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Avianca
- 21 February 2019
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I have been waiting on the phone for over 1.5 hours . I already have a ticket, and I just want some information that could not be obtained online (although we are told the question can be answered online). It is extremely probable that I will never fly Avianca again.
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BoA - Boliviana de Aviacion
- 17 February 2019
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Continous postponements of flight, and no real information. Re-booking to a next day flight with no options.
On the queue for re-booking overheard a BoA-representative say that "non-spanish-speaking" was not to bother about" (he did not know i understood some spanish).
EcoJet had available seats on the same day, but they were not offered to me.
Afterwards I bought directly from EcoJet.
When I tried to get a refund from BoA, I was just told that "it is not possible".
BoA ? Never again, if I can avoid them !!
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Air Mauritanie
- 16 February 2019
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Poor service ever seen in my life. They don't deserve one star also
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WOW air
- 15 February 2019
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Land in Iceland and waiting for connecting flight to Dublin. Board shows no gate announced as yet. Next thing I see is ‘gate closed’ and C27 announced as gate simultaneously. Run to find anybody in Wow livery-nada! Go to service information desk and staff indicate the end of the counter where Wow would be-no one there. According to one staffer, they all left because there was no activity. Yeah, tell that to the customers frantically trying to contact people they will miss in Dublin, who don’t have the keys:instructions to the property we are renting in Tenerife. Customer service is a total fail.
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Kuwait Airways
- 25 January 2019
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Very bad Customer care... Which means bad management. Pretend that somebody will come back to us soon but never happens in spite of multiple messages.
No excuse for big delay and being sent to Milan instead of Paris...
Irreponsible company => dont take it since irresponsibility affects every segment of a company... including safety a day or another
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Winair
- 25 January 2019
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Winair, the company of shame!
I travel around the world often and Winair is the worst company I have ever taken.
I made two trips from France to St. Barth, with three flights in all These flights cost 1500 euros.
On two occasions, I could not take the flight between St. Martin and St. Barth when I arrived on time from Paris. The reason? The poor organization and incompetence of the Winair staff.
The first time, I had a ticket "Standby". We were many passengers waiting in the heat in a large hall. The hour of our flight had arrived and we had no information. After a while, they called passengers for St. Barts and people rushed and pushed for a place. Many people could not fly, and we were told that there would be no more flights to St. Barts. We then wanted to get out of the airport to go to the boat, but we were stuck in the airport. Finally, we were able to leave an hour later, and the taxi had to drive very fast to arrive on time to take the boat. I had to pay 20 euros for a taxi and 90 euros for a boat. The sea was very bad and I was very sick on the boat because of the sea and fatigue. I was up since 3am (French time) and I was traveling since 20H. When I arrived in St. Barth I had to wait another hour at the customs, and I did not have my car to go home because I left it at the airport.
The second time, I encountered exactly the same problem. But besides, I had a problem with my luggage. The lady of Winair (the only one who speaks French) said that the luggage had gone to St. Barts, and that we could go take the boat. I asked if she was sure of herself, and she said yes. I had a bad feeling and looked for my suitcase in the mess of the airport. Finally, after 30 minutes, I found my suitcase in the airport, all wet. I opened it and inside everything was wet: computer equipment, clothes ... If I had listened to the lady of Winair, my luggage would have remained abandoned in this state at the airport. A shame !
In the end, in addition to my two trips that cost me 3000 euros in total, I had to pay 250 euros more for the taxi and the boat.
In the end, in addition to my two trips that cost me 3000 euros in total, I had to pay 250 euros more for the taxi and the boat. And my travels have been very long and very painful, because in addition I suffer from migraines, hypertension and heart problems.
What I blame the staff of Winair:
- They give no information to the passengers.
- When asked a question, they do not answer.
- When we talk to them, they do not look in our eyes.
- They eat and burp in front of customers, and when they talk to us.
- They are unpleasant and give the impression that they are annoyed, while as a customer I have always been polite to them.
- They laugh with each other and despise the passengers when there are so many problems with this company.
- They do not respond to emails to the email address of their site.
- If you finally get the personal customer service mails, they give the impression that you bother and respond aggressively.
- They say the tickets have not been bought on their site so they will not pay you back.
- They make no commercial gesture for you.
- They do not take their problems.
- At NONE, no time they apologize.
- They lie saying that the luggage is gone and that we will be reimbursed (the lady who speaks French).
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Egyptair
- 22 January 2019
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Great and amazing flight They love to travel on time, I liked the food, but I guess maybe there is better than that
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Nile Air
- 22 January 2019
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too bad airlines company, the flight got a delay for 3 hours and they didn't give us a refund
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Wamos Air
- 09 January 2019
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I flew with Wamos on December 13th 2018. The flight to Gatwick was ok but nothing great. The flight back to Denver was awful.
Unfriendly crew. Grubby old plane. They fan out of my pre paid vegetarian hot lunch and gave me a cheese sandwich...
Both flights they sat me in a middle seat after specifically booking an aisle seat.
No TV'S. Terrible service. Crew seemed confused and agitated getting food to passengers. Horrible experience.
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