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 ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Azores Airlines

22 July 2019 Guest
The constantly cancel and or delay flights. It is not uncommon to be trapped somewhere for 2 or 3 days OR not get to your vacation at all. They refuse to put you on other flights going your way. They violate EU compensation regulations. Their staff are physically and verbally abusive or just plain unhelpful. They will lie to you with a smile. Their aircraft are unsafe. They cut off the oxygen half way through the flight. I watched people try to stand and fall over.
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Emirates

20 July 2019 Bijoy
I flew long haul to visit SANTIAGO one week(on 9/07/19 ) before. Actually this was my first time travel in flight and was a long haul one. My travel route was COK-DXB-GIG-SCL and crews at COK airport and cabin crews was always professional, polite & helpful. Crews helped me to find my seat in flight because of my first travel and they given me extra care because of my motion sickness. The COK - DXB travel was awesome and enjoyed the trip. When I reached the DXB airport at 7:00 AM, there is only 1 hrs layover at DXB for my next connection flight to Rio de Janeiro (08:05 AM). Actually I have got boarding pass for DXB - GIG from Cochin itself and gate marked was A19 in DXB. When I reached DXB,I saw a airport crew showing a pluck card A19-Rio, And when I asked, he told me to get in bus this will carry passengers to A19 gate for departing to Rio de Janeiro. When I reached the terminal, I rushed to A19 gates without double checking the gates in information display screens. I reached A19 gates at 7:20 AM after the security checks. In A19, there is no information display screens for checking the status of departing flight and also absence of airport crew in A19 gate made me little bit confusion in boarding. I enquired in another counter to double verify weather the Rio de Janeiro flight is departing from here or not. After sometime at 07:40, I got a message regarding the change of gate A19 to B8 and I rushed to B8, but I can't reach in time at b8 and my flight was lost. And there I came to know that the gate A19 has been changed to B8 without any prior information. I have discussed with emirate executive, they said, they are helpless and blamed me,as this is because of full of my mistake. And also said that, I need to pay penalty to go in next flight and also they are not ready to give STPC also. Moreover that I lost my business meetings and stayed 2 days in Dubai for next flight. I think emirates have rule - "Our gate agents will provide verbal information including boarding announcements and notice of any delay or gate changes". -At least emirates need to have a gate agent at A19 to inform the gate changes to the passengers who comes there without knowing the gate changes after the checkin process. -At least they need a information display screen at A19 to check the status/gates of departing flights. -At least they need to update this on pluck cards shown by airport bus drivers who carrying the passengers to terminals (by changing A19 - Rio to B8 - Rio). Because of this minor mistakes from the part of emirates, -I paid Rs 13000 as a penalty for next flight. -I have to stay back in Dubai for 2 days. -I lost my business meetings and travel became use less.
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Interjet

18 July 2019 Maria Gallegos
I had a flight purchased in February or march, for August. In May, Interjet changed my flight to have a stop in Mexico City. I canceled the flight, asked for reimbursement submitted all the information and yet have not received my flights reimbursement. Orbitz also tried to communicate without success. I have been corresponding with one of your staff, Cecilia Rojas, and now I call her and she doesn't answer, the call just drops. This is ridiculous, No one to talk if my reimbursement will be given. Totally disgusted.......no stars
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Aerolineas Argentinas

16 July 2019 Sveta
Horrible airlines with horrible customer sercice. Waited THREE hours in their office in Buenos Aires! They are so slow!
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British Airways

15 July 2019 Guest
Do not use British Airways. In my opinion, and based on my experience, they are one of the worst airlines! Please be very aware of the tricks that British Airways is up to. They would purposely over-book, charge a fee to change/rebook flight then cancel the new flight but keep your money. They are a horrible airline and would think nothing of taking advantage of its passengers. On April 14, 2019, I bought two tickets via Expedia to fly via British Airways. I specifically indicated to British Airways that I did NOT want to fly on any flight operated by American Airways because I detest American Airlines for their constant tardiness and poor in-flight customer service. British Airways insisted that in order for me to change my flight, I must pay a fee to re-book a new flight. On June 4th, 2019, the day of departure as I was leaving for the airport, I got an alert that British Airways had unceremoniously cancelled my new flight without any explanation and put me back on AA flight, which I paid to change from in the first place! As a result of British Airways cancelling my flight at the last minute with no real choice of making the trip but to use the horrid alternative American Airline operated flight they put me on. True to form, American Airlines and connecting flight Iberia were both late arriving well after 4pm to Athens: I missed the first day events, because these flights American Airline and Iberia arrived late. NOT OK. I complained to British Airways about this and requested a refund for the re-booking fee because they did not deliver on the flight they charged a re-booking fee for. BAs first response to my complaint was to defend their actions, claimed that they reached out to me, and that it was a voluntary action to change on my part. After responding with a detailed account and proof that it was not voluntary, they came up with another excuse that it was weather-related and beyond their control so they would not refund me This whole experience with British Airways has been very traumatizing for me, and I intend not only to avoid BA in the future even if it means paying a little extra to use another airline as a matter of principle. It is simply not ok or ethical for British Airways to treat passengers this way. I thought British Airways was bigger and better than this and I am disappointed. In my opinion and based on my experience with them, they are one of the most unethical flight organizations to ever get involved with. If you can help it, pay a little extra for a flight that actually provided the service and flights it claims to have. Do not use British Airways. They lie, take your money and refuse to take any accountability for their actions.
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Alitalia

14 July 2019 Guest
customer service would not give me a supervisor to speak to regarding luggage policy. It is misleading when airlines do not enforces their policy regarding baggage. when i purchased my ticket it said economy ticket and not economy light So who is responsible for enforcing alitalia's baggage policy.
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Philippine Airlines

08 July 2019 Guest
Philippine Airlines changed my flight Manila to Toronto, moving 12 hours forwards. My prior connecting flight would have me in the Manila airport more than 14 hours early. I first called PA and tried to get a different flight. They couldn't help me. So I booked with a different company. When trying to board my flight in Manila PA told me I couldn't do that and that Id have to pay $150 to board my flight, because I hadn't boarded my previous flight. Needless to say I was angry, first because they changed their flight screwing up my schedule costing me another day hotel and parking fees and then charging me for not canceling. I was warned not to use PA, should have heeded the advice. PA stole $150 from me.
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Air Corsica

08 July 2019 Guest
My outbound flight to Calvi was delayed and delayed and finally took off to be told as we approached Corsica that we were in fact flying into Bastia NOT Calvi. We were never offered any refreshments despite being on the tarmac for over 2 and a half hours. On arrival at Bastia there was an hour queue for passports as the plane was not expected. There were no representatives to help and no-one counted or checked passengers had got on the busses for transfer to a closed airport at Calvi arriving after 10.30 at night. No taxis were available and again no representatives to help. Try to get in touch and no numbers work, the claim form does not work, there is no way to contact them to get any compensation which is legally due
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Jordan Aviation

02 July 2019 Chantelle
This is the absolute WORST airline I have ever used. Extremely unprofessional with time. Flight s5 1817 on june 27 and s5 1818 on july 1 were each delayed FIVE HOURS. This is so unprofessional and rediculous. I'm unsure how you qualify as an airline. There was no accomadations for passengers waiting tired and hungry. All for a 40 minute flight. The first day of our trip at the resort went to complete waste. I dont recommend anyone to ever take such a disgusting airline.
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Envoy Air

01 July 2019 Stacy Smith
My experience was terrible. We arrived at the airport more than a 1/2 hour before our flight was to leave, but did not get to the check in until 25 minutes before our flight was to leave. The lady working the counter was professional and thought the manager would override the computer. He didnt and was rude in the process. I explained that my wife made us a little later then we planned because she was a little sick. She has terminal brain cancer. I felt this manager didnt care and blew me off. The other staff was fine. The Man is General Manager John Z. Nikolovski. I dont know if I will ever fly out of Madison ever again. I believe this man is a terrible representative of your company. Judge Stacy A. Smith W5202 County Rd. N Mauston, WI 53948 Cell 608 632-0937
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Delta Air Lines

30 June 2019 William Freyer
This airline sucks. Excuse my French. They left my Daughter and 50 of her high school classmates on the runway for 6 hours Saturday 6/29 at JFK airport. They then proceeded to leave these poor starving children back at the airport for 18 hours . It was supposed to be a trip of a lifetime to Europe. Instead it's every parents nightmare. Do not fly with these evil bastards. Your better off paddling across the Atlantic!
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BH Air

23 June 2019 Guest
Dont do it! Poor customer service. Double touch flights that mean you have to disembark the plane, go through customs and reboard. They classify this as direct and will change your flight at the last minute and tell you that they class this as minor and therefore you are not entitled to a refund if you object. Dont prebook seats- they reserve the right not to refund you if they change the seats that you sel ect and pay for. On all of my recent flights due to the chaos that is the Double touch i.e. consolidating flights fr om two UK airports to one and visiting both airports on the way, even the seats allocated at check in were abandoned as the cabin crew cant cope as the system doesnt appear to cope with the double touch so double books seats. Dont waste your money and even better fly with someone else
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UM Air

21 June 2019 Ruba
Very bad airlines, it's better to walk to your destination rather than flying with this shitty airline, the staff are not professional, flight time and landing airport will always change a day before the flight. I give this airline zero if it was a choice.
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DOT LT

18 June 2019 Guest
I booked a flight with Norwegian and we ended in a flight operated with DOT LT. We supposedly flew in an Airbus a321, a medium-sized and generally confortable plane, but the space for legs between the seats was extremely small, and it is not the first time I fly with a low cost airline. I could say that the space was smallest than the one of Ryanair planes. Although the rest of the things they offered were good enough, I think that the space is one of most important thing to travel confortably.
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Eva Air

17 June 2019 RickD
Flew EVA Air from Seattle to Taipei then on to Cebu twice this year. EVA is excellence all the way around. The food was great and lots of it. Seating in economy was very good, lots of leg room. WiFi worked almost all the way across the ocean! Plane was very clean, staff was highly professional and curtiuos.
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Miami Air International

13 June 2019 Guest
Very nice airline! I didnt know what to expect and was really nervous after I read all the bad reviews, so thats why Im coming on here to be one of the few that leaves a good one. Although our flight was delayed an hour, the airline was very accommodating and organized. Everything went smoothly and the flight attendants were awesome!! Dont be scared to book with this airline like I was. It was great!
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Norwegian Air Shuttle

09 June 2019 Guest
We will never, ever fly this airline again. It is an unethical airline with the only purpose of collecting your money. We had a connection flight from London Gatwick to San Francisco. However, our previous flight from Milan to Gatwick was delayed due to weather. We made it to the check in counter at 12:36 pm while the flight was to leave at 1:30pm. We were told that we were 6 mins too late for them to issue our boarding pass so we had to rebook. They will not allow boarding pass to be printed online like all other airlines. Not only we had to rebook but the destination was Los Angeles instead of San Francisco because their next flight to SF was three days later! Then they changed us 70 British pounds for one check in luggage because my combined weight of backpack and a carry on was 16kg instead of 12 kg for a transcontinental Flight. All these times, the customer service agents can care less. There were tons of empty over head luggage spaces in the airplane. We do not wish to give this airline any star for their customer services does not deserve even one star. We had an over night drive via a rental car from LAX back to SF.
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KLM Royal Dutch Airlines

07 June 2019 BLN
Told me on arrival in Panama that under Panamanian law that medication beyond what was needed for the flight had to go in the hold luggage. On return flight they decided to leave my hold luggage in Havana airport (where we connected to our flight home). Despite more than 20 occasions to return the bag, they decided to leave it in Havana for 72 hours. I've now had my luggage but items are missing and, as my medication is temperature sensitive, it is potentially poisonous now. Due to Brexit, I've had to go into hospital as the medication is not readily available. Even the CEO fails to respond when you escalate the trouble to them. And customer services seem to be staffed by complete idiots who are apparently still looking for my bag at Havana airport.
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Israir Airlines and Tourism

07 June 2019 Guest
Customer Service Representatives are terrible and RUDE
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Aerolineas Sosa

01 June 2019 HW
This is one of the worst Airline I have ever use, I bought round way tickets for me and my daughter about a month in advance form San Pedro Sula to la Ceiba, my flight was Delayed in Houston because of bad weather, so i missed my flight to La Ceiba, so I caught a bus to La Ceiba. 5 days later me and my daughter returned to La Ceiba to catch our flight back to San Pedro Sula, we were told that she could not unlock our returned ticket to San Pedro because we had miss our flight the week earlier from San Pedro to La Ceiba and that the plane had to go to La Ceiba with 2 empty seats (mind you those 2 seats was paid for a month in advance. So I had to pay her $40.00 for her to honer our return ticket to San Pedro so we could catch our flight back to Houston. So basically I felt that they stole from us knowing that we did not have choice but to pay them. I know its a little more expensive to travel to Roatan instead of San Pedro but I dont want to give Sosa Airline another penny they SUCK..
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Flydubai

24 May 2019 Daniel Tudor
Hello, before I will write my review, just for information its the first time that I do so, because today on board experience was something that never happened to me and I really hope nobody should have this experience again. Me and my husband, we have flight on 23.05.2019, from Dubai-Bucharest, flight number FZ-1797, seats 1A;1C. On this flight we had a very unexpected experience, concerning safety of the flight and crew attitude. 1-The crew, never check it before departing and landing or during turbulence the status of the seatbelts ( my husband realize after take of that he didnt put on the seatbelt, all the bags was on the floor, nobody asked like other times to put my bag in the cabin or under the seat. 2-The crew didnt take attention and there service was very poor, at least on business class. 3- On board it was also a friend of the crew ( as we understood hes also a steward but he was not on service) that have spent with another lady long time, discussing, offering coffees together with other crew members, in front of businesses class. 4-Also it was very cold, we have asked few times to make it little bit more hot, but it was rather to cold or to hot. One of the passenger from economic class, first row have asked to make it less cold, and he argued on this subject with the crew (chef of the cabin) and the result was that the chef of the cabin have asked the captain to call the security at landing. -We and some other passengers have explained to the security in Bucharest at arrival the reall situation and the fact that the chef of the cabin, was totally different, he exaggerated, I believe that hes behavior was not to put down the conflict but he persuaded. -During the flight, the crew members were more busy to talk about their love life more than taking care of the passengers. One of the steward (a girl that she seats if front together with the chef of the crew, explain all her problems that she has, from the moment that she understood that her boyfriend (from Marco if Im not mistaken) he went out with another girl (Maria) and she was very upset and so many other details that really I couldnt believe. Conclusion-we had a very good flight from Bucharest to Dubai and good service, and a very bad fight from Dubai to Bucharest, in business class. I didnt feel comfortable, and the cabin crew give us the impression that we are a very low level company. Because we fly pretty much to Dubai and the best option for us it was Fly Dubai, I really will think twice before flying again, definitely I will look for other options because its not the first time that I see the crew, that if someone complaining about something they answer back very rude. Sent from my iPhone
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Juneyao Airlines

16 May 2019 Guest
This airline is very unreachable!! even if you send email they will not even bother replying to you, just a waste of time!!
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GOL Transportes Aereos

15 May 2019 Rafael
Schedules mean nothing to this airline. They will change them repeatedly. Particularly horrible if you have connecting flights. Will never make the mistake of booking with them again.
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Kenn Borek Air

03 May 2019 Barb
Hmmm if youre looking for work choose another airline. Ive heard nothing but negative feedback from this company. They are cheap to their employees and treat them poorly. Work is not guaranteed either and ask yourself why have so many pilots quit in the last year ???? The manager is not a nice guy
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Atlasglobal

24 April 2019 Guest
Fr om Istanbul to Amsterdam, my fligth with Atlasglobal was delayed with 6,5 hours without any notification why? No coupons given, no meal coupons, no sorry..like it was the most normal thing for them. Called, emailed--which they send a standard email, they hope for better in the furture, bla bla bla Service desk for questions? Nobody there!!! Wh ere do I get my compensation, gesture of goodwill, refund? In Januari KLM was delayed 6 hours from Houston to Amsterdam, even without asking 600euro return and a apology. THAT IS CALLED SERVICE!!! Never again AG, but Turkish Airlines instead, just lost a frequent flyer:( jwvdk@hotmail.co.uk for your kind reaction
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Lufthansa

24 April 2019 Guest
My daughter's wedding dress just went missing" on a Lufthansa flight fr om Chicago to Frankfurt, and the staff were disinterested and downright rude to her about it. Wh ere is the dress? Someone from Lufthansa knows...
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Thai Lion Air

19 April 2019 Manish
If you are travelling via Thai Lion Air and if there is a Kid in your group who is less than 12 years of age, then Thai Lion Air does't allow you to book Pre baggage, Meal or Seat as they don't have any option to select year of birth after 2007 on thier Website and App. I tried on different computers/Networks/Phone and Browsers but same issue every where. While booking Pre Baggage/Meal or Seat you have to select date of birth of all the passengers. And if there is a kid who is 10 years old then no option to go on next page. And if you book checkin baggage at Airport then God know how they will rob? I called all 3 thai air india call center numbers but no one pickup the phone. Sent an email - No Response. Sent message on Facebook - No reply. Requesting everyone to pre be cautious before booking ticket via Thai Lion Air.
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Estelar Latinoamerica

18 April 2019 Guest
Met one person who traveled with Estelar Caracas-Lima and the flight was ok. On the other hand I met another person who was left at their own luck in NYC when they were to travel to Caracas. These people had to buy another ticket with another airline and never received their money back or an answer from Estelar. Strongly recommend to avoid it. Better travel with Plus Ultra, it's almost as cheap and it is more secure although it has it's bad reviews.
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Thomas Cook Airlines

16 April 2019 Sergei
I flew from Larnaca (Cyprus) to London Gatwick for only 54 pounds sterling in the middle of April. This is a 5-hour flight. Bought this ticket on the eve of the day of travel. No online registration was possible but quick registration at the airport, I was given a window seat on request without hassle. The aircraft looked new, the in-flight service was adequate though only tap water was free, other drinks and snacks had to be paid for. The flight was smooth, some serials and a film were shown on the common screens. A decent flight overall, with incredible value for money.
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Red Wings

08 April 2019 Jelena NM
Red Wings airline Deceptive prices, made up additional charges and rudest staff ever I must warn all travelers about Red Wings airline because they are the most unprofessional and untrustworthy airline I had a misfortune of dealing with. I am a frequent traveler and I traveled through Europe, Asia and Africa and I never encountered such treatment. Me and my husband and mother flew fr om Belgrade, Serbia to Moscow Domodedovo airport (outbound: march 23rd and return march 30th 2019). First they make the booking process really complicated and you dont have the option to get a ticket with check-in baggage (I purchased tickets via skyscanner, sent them additional baggage request just to be informed that the airline does not offer that option). I contacted Red Wings and got the response I can purchase the baggage on their website, but since I didnt purchase my ticket via their website but via third-party site, that was impossible. So they told me I could purchase additional baggage at their counter at the airport and that the price would be 2500 Russian rubles (around 35 euro). That was not true because they charged me 50 euro for that (I kept the receipt)! Second the airplane personal was the rudest ever I never saw such treatment, no smiles, no please they were fighting with some passengers in the rudest manner. Third on our way back they CHARGED US ADDITIONALLY for the carry-on luggage! I flew around the world with that suitcase and low cost and regular, and NEVER, no one ever charged me the price of a 23kg suitcase for a 5kg bag that fits the global carry-on standards but only in Russia it is bigger than allowed (!!!). Just to be clear in Belgrade (wh ere we were flying from) they regularly checked it and let us pass without problems, this was just on the way back. Fourth since we made a complaint at the Domodedovo airport in Moscow not just because it was outrageous to charge for a bag that was free on our way over, but because the staff at the check-in was extremely rude, unhelpful and even dismissive and sarcastic all three of us were shocked at that behavior. That was March 30th, and to this day (April 8th) no one from the Red Wings airline made contact or responded to the complaint. So to sum up I honestly recommend you avoid this airline because you will get overcharged, disrespected and mistreated and that is something you dont want when you travel. They are deceptive about their prices and very rude to their customers so it is safe to say I will never travel with them again, nor will my friends and acquaintances.
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Seaborne Airlines

04 April 2019 George Lyle
Its been 4 months now since I traveled on seaborne airlines and with multiple emails regarding my bags being broken into and stuff stolen I get no reply other then form letters from the emails I was told to write to . I have sent like 30 emails and still 4 months later no reply. There is no phone number to call its just email and its worthless. I had about $500. worth of things stolen and it appears seaborne cares nothing at all about their service nor do they care about my experience.
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Air Sunshine

02 April 2019 Guest
Absolute worst airline I have ever flown. Booked a flight for my family from St Thomas to Virgin Gorda. Also booked a flight for my father who's elderly and just healed from knee replacement surgery. Flight in was just OK. Check in was disorganized and staff was rude. They left 1/2 early - thankfully we were there at that time. Father was leaving a day later from VG. They decided to cancel his flight out and make him take a ferry from VG to Tortola and they would fly him our of Tortola. We called customer service asking for reimbursement for ferry and taxi which was $45. Thy said "you could have taken another airline" and hung up on me. Her name was Carmen. Guess what? They are the ONLY airline flying out of VG. so no, we cannot take another Arline. We email custom service and they told me that they were just going t cancel my dads flight all together and they they were "making a special trip for him", even though he paid for the ticket weeks in advance. We said what next, you are going to cancel ours? Yep, they sure did. The evening before our flight they cancel our flight sighting "operational necessities", even though were flying with a child. Note, my husband called the airline and asked to be booked on that flight and they happen to have availability. Now they only want to refund $300 when we paid $900 for our ticket. We had to pay $300 for ferry tickets, taxis and spend the entire day getting back to St Thomas. This company is a disgrace to Virgin Gorda tourism and should be reprimanded for their shady business practices and treating travelers so poorly. Will not be traveling to Virgin Gorda again anytime soon because of this airline.
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Aruba Airlines

27 March 2019 Kristie
They canceled my flight with no alternative for the same day and now refuse to issue my refund. They have ignored my emails and state they cannot assist over the phone. There is no escalation contact and no contact information for anything other than email and customer service. Worst airline ever. We purchased 3 tickets and they expect us to just go away. Not before I ruin their reputation first!
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Smart Wings

25 March 2019 Guest
Awful!! Used this airline from Gatwick to Prague, was delayed for over 6 hours! Spent nearly 2 hours at the departure gate! Have since tried the long road to compensation but impossible to contact them, have tried mailing, emailing and even telephone, no reply! 3 years have passed and I would NEVER use this cheap and nasty airline again! Pay a bit extra and give this one a wide berth!!
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Blue Air

25 March 2019 Popa Dragomir
They smashed my luggage. 6 months past and nobody cares. Try to avoid this company. 0 stars, not even 1.
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Jetstar Asia

24 March 2019 G
WORST AIRLINE, EVER, EVER, EVER !!!!!!!!'!!!!!!!!!! IN EVERY POSSIBLE WAY !!!!!!!!!!!!! ZEROS, IN ALL CATEGORIES, FOR SURE !!!!!!!!! AN, CUSTOMER SERVICE SO, SO BAD !!!!!!😡😡😡😡😡😡😡😡
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Frontier Airlines

22 March 2019 Guest
Frontier has a very high cancelation fee of $119. Their cancelation policy is listed differently in different places on their website. If you look in the wrong place you WILL BE MISLEAD! Make sure to read on their FAQ page here faq.flyfrontier.com/help/will-i-be-charg... Additionally, their website will not inform you of the policy before you cancel the flight. Your money will just be gone with no explanation. I could not even tell that my flight reservation had been canceled nor did I get an email that made my cancelation clear. I had to call and wait to talk to a representative on the phone just to confirm that my flight had indeed been canceled. This company has lost a customer.
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Enter Air

22 March 2019 Guest
Very bad. Makes Ryanair look like a 5 Star airline. Avoid at all costs.
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Air Antilles Express

20 March 2019 Guest
My flight from St Martin to Guadeloupe was cancelled - 2 years ago. Since then I have been trying to get the refund owed to me. The phone number always gives the message: this system is busy, please try later' and the client service just advises me to fill in another form (I have done this twice already). More than 60 emails, several promises of a refund, and I still have not received my money.
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Tigerair Australia

11 March 2019 Kym
The only afternoon flight Adelaide to Sydney 27Feb19 was delayed, then we boarded, next disembarked, later that evening the flight was cancelled. The cost flying to Adelaide to catch Tiger, overnight accommodation in Adelaide, no show fees at the motel in Sydney ( their phone did answer the previous evening). Could have caught Virgin next morning but Tiger texted and emailed saying they would depart 10am next morning. The flight was delayed then rescheduled 300pm which was too late to visit the Consulate in Sydney and we had a very very important need to be in in Whyalla by 12 noon thursday. The early thursday Jetstar return flights were rescheduled for the following week but at a cost and we flew back to Whyalla. Our losses amounted in excess of $1000 and a separate issue the Tiger flights to Sydney were charged 3 times. Our calls to Tiger and on line lodging of the details of this item had been done the week before. As of today, no resolve. Tiger did refund the one of the charges for the actual flight. No reply to a second follow up email and phone call. No a good day for myself and my partner! The wrongly charged amounts for air fares will be pursued. Whether we can get any of our losses re the delayed/cancelled flight is unknown. I have booked many tens of thousands of dollars for flights, for myself and friends online, but never have I been charged twice for a failed booking.
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Level

09 March 2019 Izan
Really like it. I flew with them to do holidays to SF. Screen. No food, but its better cause you can choose what you want to eat. Always on time. Leg room a bit tiny.
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SAS - Scandinavian Airlines

07 March 2019 Estephanie Hårstad
We use this airline on Dec 26 from oslo to hongkong... we have very bad expereince because of the delayed departure from copenhagen so we have delayed arrival in hongkong as well...thats the reason we didnt get our flight from manila to cebu on dec 28 10pm soppose to be...the worse thing is some agent from SAS pick up us in arrival in hongkong and guide us to check in going to bangkok....extremly very bad fligh..we are staying in bangkok for many hours before the morning come so that we can check in again going to Manila...
 
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La Costena

03 March 2019 Rita
I would like to report how bad service is given to pelople who have to fly this airline, My experience from Managau to Bonanza recently was a bad experience. First they charge excessive rates with lousy service. Supposedely two flights and never tell you in which flighy you are going.onlt special people. From Bonzana to Managua even worse. I had to wait a whole day to return to Managa, not even tell clients little info favoring employees from HEMCO and leaving people just waitin. Employee in Bonanza were very courteous abd had hand tide. U need to upgrade service, runway, office space. PLEASE TAKE ACTION.
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Precisionair

02 March 2019 Guest Leah Wekati
My husband purchased a ticket from Nairobi to Dar es Salaam I arrived an hour and a half before my flight but was refused boarding we talked to Precision are they confirmed an hour is plenty to be ahead I have not resolved this issue or the extra expense
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Arik Air

27 February 2019 Adedoyin Luwaji
Team Arik, I booked a return trip for Accra to Lagos on 30th October 2018. I was meant to depart Lagos December 2nd and return December 16th. I showed up for my flight only to be told it was rescheduled to an earlier time for which I was not notified and customer service told me to apply for reimbursement. I had to purchase another ticket immediately at almost double the cost with Africa World Airline as I had to make it to Accra unfailingly. I submitted my request for reimbursement since December 8 and was told I will be reimbursed in 30 working days. I indicated my sister's account should be credited because I used her debit card to purchase the ticket. It has been 60 working days so far, the account has not been reimbursed, my follow up emails have been ignored and on the two occasions I got a response, It was a copy pasted verbatim 'we are processing your application' response from Bosede. I have urgent need my money but this refund process seems like rocket science. My email is samedoyin985@yahoo.com
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Jeju Air

26 February 2019 Guest
I was not able to pay the extra baggage online, and then you charge me the counter price. It was not my fault. I tried to do the booking 3, 2 and 1 days in advance. We tried from my iphone (x), my wife phone (7), my MacBook, and the computer from the hotel reception. Also from different browser. After that did not work, I ask the hotel reception to call your office and explain the problem. Nobody answer. After i tried to send an email, while i got a reply the the email address that appear online was not correct. I went 4 hours before the flight to talk personally of the situation.
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Allegiant Air

25 February 2019 Guest
On Monday 8-20 I arrived at the airport at 10:30am, waited for my travelling buddy, checked in to get my seat assignment and we took too long to eat (150 ft away but out of sight) and didnt get to the gate until 12:10 for our 12:31pm flight to Las Vegas, too late to board.. apparently the flight was closed. We waited at the boarding counter to talk with the Allegiant worker there and her supervisor for 5-10 minutes, asking what we could-should do at that point. They suggested other airlines for the flight to Idaho This cost us $385 each..our bad, I guess, on that one. However, we were told nothing about any Allegiant policies concerning our return flight despite talking to the 2 Allegiant employees for quite awhile. On the 8-27 return flight, we arrived at the Las Vegas airport at 2pm for the 4:07pm flight, returned the rental car and were at the Allegiant counter some time between 2:30- 2:45pm. There was no line. The Allegiant ticket counter person informed us our return flight tickets had been cancelled. I asked her why the supervisor hadnt mentioned anything on 8-20, when apparently we could have possibly saved the return flight. Not a word about this. We tried to call the ticket contact # for awhile (we never got through to an actual person) and the counter helper went on break. Around 3pm I asked when the flight would be closed, was told we had until 3:30. We asked the other counter helper, Stacy how much it would be to buy a ticket. She started looking into prices, at first helpful. This took awhile. A couple arrived, 2 people together and were behind me in line, Stacy asked if she could help them quickly. I said ok, stepped aside a few feet. As she helped them, 2 more groups of people stepped in line. I was next, according to what Stacy had said. We were getting nervous about the time. Stacy finished with the 1st couple who had been behind me. Then, instead of helping us (as promised) she started helping the 1st of the 2 other groups that had arrived long after us. I said, hold on, we are next, please take care of our tickets. She rudely said, no, she was going to clear the line. We were very upset, this was 100% unfair and extremely unprofessional on her part. I insisted that she please help us, as I had nicely said ok to helping the 1st couple. She ignored us, your customers who badly needed help and had been there 1st, long, long before anyone. She then helped the 2nd group that had arrived long, long after us and forced us to get back in line behind these late arrivers. I asked her why she was doing this to us and she said we needed to arrive 2 hrs early (while she was helping people who were very, very late). When we finally were being helped by Stacey, she told us our flight was closed, barely apologizing, instead being defensive and rude. She called someone to try to get us on, but too late, her unprofessional behavior had cost us the flight. We were offered a Friday return flight by Staceyagain, this was Monday! We were supposed to wait almost a week, paying for hotels, etc? Was she kidding? We had to pay around $100 for a hotel and found a flight the next day for $224. I also lost around $500 from missing a day of work and also had to rearrange many plans. Yes, we apparently made an initial time mistake but the 2 mistakes on Allegiants employees part cost us much $ and stress, completely unacceptable.
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