Airline Reviews & Opinions

Porter Airlines

31 December 2025 Guest

Consistent delays and miscategorization of reasonings to avoid compensation to travelers. Example: “Crew Not In Position” is being claimed as not within their control… causing 4hr plus delays and

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Blue Bird Airways

27 December 2025 a s

On the flight back they changed the schedule at the last minute and added a "technical" stop on our flight. This results in more than 2 hours delay on our flight, no refunds of any kind. In addition to that, we had a 2nd security check, they said that '20% of the passengers will be checked' I laughed because they checked only us and another pair of people. This was extremely unpleasant reminds of selection that was done on 1939... Never flying again. Suggest to avoid.

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T'way Air

14 December 2025 Guest

I am extremely disappointed with T’way Air’s handling of a genuine medical case. My wife recently suffered a stroke and was issued an official medical memo from the hospital clearly stating that she is not fit to fly. Despite submitting this documentation, T’way Air rejected her request for a refund, stating that her condition “does not qualify as a medical condition” under their refund policy. I find this response both disturbing and insensitive. A stroke is a serious, life-threatening medical event, and the airline’s refusal to recognise a hospital-certified medical memo raises serious concerns about how they interpret and apply their own policies. There was no attempt to exercise discretion, compassion, or reasonable judgement—only a rigid, template-driven rejection. I would strongly caution travellers—particularly those with elderly family members or underlying health risks—to think carefully before booking with this airline. If unexpected medical emergencies arise, do not expect understanding or support.

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Neos

02 December 2025 Guest

The most racist airline I have ever encountered. They should be reported for their shocking behaviour- I was thoroughly disgusted by the blatant racism displayed by their staff. Make the airline an all Caucasian airline if you don’t want to cater to non-white passengers. No regard or respect for people of different ethnicities. Ignorant and backwards this airline should be shut down immediately.

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Aer Lingus

30 November 2025 Trish Klamm

Aer lingus are currently advertising flights and sale prices that do not exist. I made a reservation on Nov. 26th and received a booking reference along with a notice saying if I didn't get an email within 24 hours to call them. I called the next day and was told the booking had failed and to make a new reservation. So I did this on Nov. 27th. Same thing happened so I called on the 28th, only to be told this reservation had also failed. I made a third booking on the 28th and same thing again so I called today, 29th, and was again told the booking had failed and the fault was with their partner airline United Airlines. I find this extremely odd as on each booking I chose different dates, different flights and also different connecting airports. I am wanting to book a flight to Dublin from Kansas City and unfortunately there are no direct flights. Aer Lingus should not be showing flight connections and prices, allowing people to make bookings, and then have them call 24 hours later to be told "sorry you don't have a booking". I have used Aer Lingus for years and have never had this experience before, it's disgraceful!

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Malaysia Airlines

23 November 2025 Guest

I would like to.compliment a male malay staff ? Hillman .On 23rd Nov I wanted to do online seating upgrade, Hilman is really helpful. He is polite, courteous ,helpful and know his job very well. He guide me step by step to upgrade my seat. I finally able to upgrade my seat with his help as I am schedule to fly this Wednesday back to London. Thank you, Hilman sorry if I got the spelling wrong and big thank you for helping me. Really appreciate it

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Frontier Airlines

21 November 2025 Rus C

Frontier turned a simple Denver–San Diego trip into a full-blown ordeal. Their gate agent refused to board us before the cutoff, hid her name, vanished, and left us stranded. We missed our rental, paid double for a replacement, and our luggage never arrived — despite multiple BSO offices insisting they “had eyes on it.” We made over 50 calls to Customer Service, BSO offices, and CBS in Atlanta, only to be bounced in circles. Frontier placed a VSUP on our bag without our consent, blocking our claim for days. When we finally spent seven hours completing the claim, Frontier denied it almost instantly. On the way home, they oversold the flight and told me to “figure out” how to get back to Denver or take a 17-hour connection. Only the San Diego agents saved us — Frontier didn’t. Our new rule is simple: If Frontier is the only option, we are not going. Never again. This was the most negligent, disorganized, customer-hostile airline experience we’ve ever endured.

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Sky Express

11 November 2025 Stijn Verstraete

Paid a fee for cabin luggage and a personal item. Only took one bag, but I was still forced to put it under my seat. Not asked, not explained, just unfriendly told to do so. Being 1m88 I chose to take only one item to avoid this. Leg room is dramatic, even without a bag to limit it even more.

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VivaAerobus

31 October 2025 From las vegas

One of the worst experiences traveling. Flight got delayed 6 hours 😑 and when seeking assistance for carry on got the worst customer service who offered no help. Being nice gets you no where with them even after paying their ridiculous fees. Highly recommend using a different airline, the price doesn't justify the time, energy, and resources spent.

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Eurowings

29 September 2025 Lesya Mayster

Baggage was lost and it’s been 4 days. Filled a claim right away and was told it would be here no longer than 24 hours. Tried calling airport and airline, but all I got was: you have to wait until they reach you by email.

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Air Transat

25 September 2025 David

Flew out of Montreal airport recently with Air Transat. My wife is disabled and wheelchair bound. An employee at the check-in area refused us any help even though we'd prebooked wheelchair assistance. What is wrong with these people. The employee actually argued with us, CLUB customers. Customer service means nothing to them.

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AlbaStar

21 September 2025 Berend

Very slow and chaotic check-in process. Albastar wanted to seat our three year old child somewhere else in the plane because it was fully booked and they do not have an online check in service. Promised help to get seats next to eachother on board, and alarmed the flight crew immediately. They were very passive about it and later denied they knew of the issue. Because the plane would take off soon, I arranged a solution myself with the other passengers which were kind to help and change seats, adressed this to the stewardess which had invested in helping like 1 out of 10. Arrogant reply this is not our problem! Can you imagine seating a 3 year old toddler in a different row somewhere in the plane?! It is absolutely insane.

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LIAT

12 September 2025 Guest

Liat is the most shitty airline . I won’t recommend them even if they’re the one flight . They keeping booking and cancelling one’s flight without notifications . It was a back and forth issue with them for a month . Absolute disaster

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Etihad Airways

10 September 2025 Ingo

Sorry to say, but your service is getting worse and worse. Several times we traveled with Etihad. It was ok in the past. But it is the 2nd time that my flight back from Jakarta is cancelled and changed. The first time it was ok as there was a convenient option. But this time??? The flight has been cancelled and changed to be 20h earlier with 9h layover in Abu Dhabi instead of 2h. Our flight from Bali to Jakarta with Air Asia had to be cancelled. And all with a 7 year old kid!!! Alternatives??? Stop in Abu Dhabi and Rome? Great alternative! Help via phone or customer chat to at least get a lounge access or upgrade??? Nothing!!! This was the last time with Etihad! Better with Emirates or Qatar. Etihad is just becoming a soooo poor customer service.

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Rwandair

08 September 2025 Sumayyah

We recieved our baggage after 2 good weeks of waiting. All items rotten, spoilt and broken suitcases. Thanks very much but i want to claim compensation. You customer services personnel are unprofessional, and really they should look for industry to work in. They blocked us on all a possible communication meduims, threatening us and also commanding us to put down the review. If no solution done, we shall also contact their partner airlines to address the incompetence.

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Air Senegal

04 September 2025 Lola

The worst airlines ever, with no customer empathy, 10h28 delayed from Dakar to Paris without anywhere to sleep or food, if you don't want to regret your trip don't take Air Senegal. They don't deserve any star at all.

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InterCaribbean Airways

04 September 2025 Guest

Wished they had a zero rating!!! The one star should’ve been zero but that wasn’t an option This is by far the worst airline I’ve ever travelled with and I wouldn’t recommend. Stick to Caribbean airlines, If I could’ve given them a zero star I would. My partner and I have been waiting over 4 hours without any updates about our flight. When we first arrived it was delayed 1 hour then when we got on the plane there had to call maintenance cause the plane needed hydraulic fluids after which they told us we had to disembark. we’ve been waiting 4 hours without a word from the staff. I could go on and on but what I want to say is to never travel with this airline unless you want to be delayed, lose luggage’s, flight cancel without informing you and lack of communication between the airline and its customers.

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Israir Airlines and Tourism

31 August 2025 Ronni Rosenblatt

After countless phone calls, messages and emails i finally made contact with this airline to cancel my ticket. I FOUND A TICKET ON ELAL FOR HALF THE PRICE! I was promised a refund with 21 days with a 100nis penalty. No refund arrived. Never. And it is impossible to contact them BY ANY MEANS. They do not want you to contact them. They just want your money. DO NOT FLY THIS AIRLINE

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Precisionair

30 August 2025 Guest

Truly awful airline. They changed the flight time so we’d miss our connecting flight. Refused to transfer the ticket to an earlier flight, refused to refund, forcing us to buy another ticket to get our connection in time. That flight time was delayed and the check in said we didn’t have a ticket despite literally just buying a new one which took 20 mins to sort. Rude, unhelpful, unprofessional and frankly a rip off merchant. Avoid

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Icelandair

28 August 2025 JoeL

Hopeless. Lost my bag going out, which killed the trip. Gave me a boarding pass for the wrong flight going back. Had to buy another $300 ticket to go home. $35 "refund." Find another way to get where you're going.

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Philippine Airlines

18 August 2025 Guest

This is the first time I’ve traveled via Philippine airlines (not by choice, but because Air Canada’s employees were on strike so flights were cancelled). And I must say Philippine Airlines is the WORST. The customer service is HORRIBLE. The flights are delayed—heck their agents aren’t even sure of the departure time. The agents are RUDE as hell. If you’ve experienced other Airlines, you’ll know how accommodating and friendly the staff is. In addition, their service is so inefficient. PAL shouldn’t even operate anymore if they continue this kind of service. They have to realize that the passengers are paying customers.

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Air Cairo

10 August 2025 Sanaa Abdo

First of all let me say that I am a gold level frequent flyer, I use different airlines in tens of times yearly, so I have an excellent experience in traveling by air. In both my trips with this airline I am going to say million thanks for the great pilots-Captins and for the crew team . I was traveling with two kids in their first experience using this airline in our trip from Amman to Hurghada, it was unbelievable smooth take off and extremely professional landing, the kids were so happy as they felt nothing shaky or scary, we clapped to the pilots in both trips. I raise the hat for them. Captain Hanafi and Captain Yousef you are great pilots. I salute you. Wishing this airline to keep it up. The kind cabin crew, thank you so much for your kindness.

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VietJet Air

06 August 2025 Thu Tran

A Thoroughly Disappointing Experience with Vietjet Air First of all, while Vietjet Air may seem like a budget-friendly option at first glance, don’t be fooled by the initially cheap ticket price. What they don’t tell you upfront is the number of hidden fees you may encounter during check-in. For instance, if you have one carry-on and one personal item, a perfectly reasonable amount of luggage for any airline, they will count *both items* together and impose a strict 7kg total weight limit. Unsurprisingly, this means many passengers end up being charged extra at the last minute. How impressive, right? Second of all, if you’re expecting your flight to be on time, think again. In my experience, Vietjet is *never* punctual. Flight times and gates are constantly changed without proper notice, often at the very last moment. Passengers are left to figure things out for themselves by chasing down airport staff and repeatedly checking information screens. The lack of communication and basic customer support is incredibly frustrating. Third, the seating situation is another major letdown. I paid extra for a seat in the upper front section, hoping for a bit more comfort. However, due to last-minute flight changes (again, without explanation), our assigned seats were changed — and not once did the airline acknowledge the inconvenience or attempt to honor the seat we paid for. No apology, no assistance, no accountability. To be blunt, it felt like they simply didn’t care. Lastly, don’t expect even the most basic courtesy on board. Not even a complimentary cup of water is offered, everything comes at an additional cost. Overall, my experience with Vietjet was disappointing from start to finish. Between hidden fees, poor communication, constant delays, and a lack of basic customer service, I cannot recommend this airline to anyone. It may look affordable on the surface, but in reality, you end up paying much more, both financially and in patience.

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Vueling Airlines

24 July 2025 R Davis

Awful, discriminatory airline that treats children and women very poorly. Horrible poorly trained staff.

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AirBaltic

22 July 2025 LC

Pretending to be good quality and price to value. In reality bad with everything, especially the new bag policy. Out of ny last 6 flights half were also delayed

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Pegasus Airlines

17 July 2025 Dino

I don’t know where to begin, but I would definitely advise you to stay away from Air Line for the past two weeks after the cancellation flight on the 9th of July I’ve been begging them. I’ve been calling them every day because originally I bought the ticket from the third-party but still it’s the airline that I’ve booked with. I’ve explained that this is not a holiday, my wife and kids need to go to Tehran because my sister-in-law has been discharged from the hospital and she’s been given Max three weeks to live I’ve been crying I’ve sent all the medical reports I’ve sent emails of opening cases and they give you hope and then the ring back and tell you the same thing after three days of running around I’m waiting they are rude they are heartless. It doesn’t matter what you say to them. They will not help you. The only thing that I care about is the money and nothing else and they keep on telling you I’m sorry. Go back to agency very rude coldhearted honestly pay a bit extra go to a different airline I never ever had any problem every single year my wife and kids fly out for summertime and I’ve never ever had any problem with any of these airlines except this it’s the nightmare please please I’m begging you to avoid getting ticket from these guys even though if he’s hundred pound £200 £300 cheaper please stay away from them the play with peoples feeling they don’t care honestly it is absolutely nightmare. I’ve been begging them I’ve been crying I’ve been begging them over and over again but they just ignore you as I’m giving you this message at 7:30 in the morning for the last two days they’ve been telling me we’re having an emergency meeting. There’s a human life in the middle they give you hope and everything and called last night I was crying my eyes out that my sister-in-law has got worse. And I said we are doing everything in my power to get your ticket sorted out for you. They will call you first thing in the morning and hopefully everything will be okay. I just got a phone call and the only thing I got say sorry because she bought the tickets from agency we cannot do anything in the new this from the beginning And just repeating and repeating over again playing with people feeling please please stay away from these guys

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LATAM Airlines

01 July 2025 C N

I booked my round trip to Cusco, Peru in February. My trip started on 6/17. I missed my flight from Lima to Cusco because of having to gather checked luggage and re-check them in as well as go to customs. By the time all was done, I missed my connecting flight. I was able to get another flight with no charge. However, the next day, Latam refunded my return flight without my consent. I was not online during the time the request went through, but they are insisting I requested the refund. They will not give me any proof of this either. The only way to address this as I was in a different country from my home country was to call them. I had to borrow a phone and get disconnected multiple times. I explained what happened to the person on the phone and they agreed to rebook my flight...for DOUBLE what the amount was they refunded me for. I would not accept this and asked for a manager. This was at 8am in the morning and they said there was not anyone available. I spent the rest of the day looking for affordable flights back to the USA. This caused much stress at the end of my trip. I created a case in the LATAM help center and they said they could not offer me anything (the difference between the refund and what I needed to pay for my return flight home). They have not offered any evidence of why and who initiated the refund. I was not physically able to even do this!

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Turkmenistan Airlines

28 June 2025 Jake

The worst airline. The cabin crew were just filth. Absolutely unfriendly. But what would you expect from those sub humans from turkmenistan. Just bottom feeding scum.

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Southwind Airlines

23 June 2025 ahmed morsy

the boarding staff is very rude and didn't want to give me a receipt for cash i payed for extra luggage blus they claimed axtra cash for a mall bag i travel with that goes into any airoplane for free but for them they asked for 30 usd asked about the station manager they said no we dont ve asked about the name of the man was fighting with me they said no they are treating everyone bad i called cutomer service and also no answer how on earth this company workd in a service bath

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Sun Country Airlines

14 June 2025 airlineairport

Sun Country Airlines Reviews show a mix of experiences—many travelers appreciate the budget-friendly fares, but some mention issues with delays and customer service. It’s important to weigh the pros and cons before booking.

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Privilege Style

11 June 2025 Brigitte

Plane was chartered by Westjet on 8 June 2025 from London Heathrow to Calgary. An incredible crew, always smiling, fast, no nonsense and knowledgable. Thank you!

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Flair Airlines

11 June 2025 Yana

DO NOT fly with this airline — even if it means paying more to fly with another! It’s been over 5 months since my luggage was lost and I’ve received no proper help or compensation. I emailed several times, called customer service more than three times, and each time they delayed things without any resolution. I was told a supervisor would call me — they never did. I received multiple emails saying my suitcase was at the airport and ready for pickup, but every time I went there, it wasn’t. Before all this, two of my flights were also cancelled, which already caused enough disruption. My suitcase had important documents and essentials that are still missing, and no one has offered a clear explanation or taken responsibility. At this point, I am seriously considering taking legal action with the help of a lawyer. This level of unprofessionalism is unacceptable, and I strongly advise others not to fly with this airline under any circumstances. This experience has also made me fearful of flying in general — I now worry that something like this might happen again

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Allegiant Air

06 June 2025 Paul coppel

Flew to myrtle beach to columbus. On time departure and arrival. We have been sitting on the tarmac at myrtle beach now for 1.5 hours. waiting on a gate. There are empty gates everywhere but Allegiant on has only two gates. One of them is occupied by a broken plane I have now flown allegiant 3 times in the last month. Each and every flight has been more than two hours late. I believe based on turnaround times we will be sittng here for another 1.5 hours minimum. Which means 3 hours on the tarmac. Allegiant is the most incompetent airline operation I have ever encountered. You have lost my business.

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Ryanair

29 May 2025 Guest

Ryanair charged at the gate for bags which was absolutely fits in easy jet frame and wizard. Behaviour was terrible and I was discriminated at the gate, I pay for priority boarding and they let me stand on side like criminal. I do not recommend travel by Ryanair, I had the best worse experience in my life.

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Jin Air

25 May 2025 Guest

I've used many other airlines for the last 30 years due to 3 year round the world trip and living in a few different countries. This airline comes as top in terms of bad and weird service. My experience with the check in process was worst ever. When I handed over my passport, the female staff asked me to give her booking number. Hmm...first time...no other airline asked for booking numbers. Anyway, in hurry, I checked my phone for the confirmation email and I gave her the booking number. Then she asked me if I had an outing ticket from Japan, I said yes, she asked me the details of it. I was never once asked to provide any outing ticket details by any airline in my life. Yes, sometimes, immigration staff asks during the country entrance process, but not an airline. Plus, Japan doesn't require travellers to hold outing ticket to enter the country. I asked the Jin air staff why she needed it. She looked annoyed and rudly said that it was their rule to obtain that info. I was quite annoyed but somehow again, checked my emails and provided the info. She asked me for a Korean phone number. I live in Australia, I don't have a Korean phone number, now can I get on to this flight or not? She said ok. She was very unfriendly, so I checked the counter next to my counter to see how other staff treat their customer. The male staff was very rudely treating a Chinese speaking customer. It is just Jin Air Service. They collect customers' info for no reason but for their own interest and treat their customers as bad as possible. Please avoid this airline!

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Aerolineas Sosa

26 April 2025 Bess Mowers

Love this airline . Service and safety .

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WestJet Airlines

03 April 2025 Nadia

Spent a long time on the phone w and agent just to reserve a seat for my son beside my seat , since I booked his flight after mine, and was reassured that our seats were side by side. The night before the flight I found out our seats weren't next to each other (he's 9 years old), and when I called in again, they told me I'd need to pay $200 to upgrade to side by side seats.

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Lion Airlines

15 March 2025 Kay malpass

Lion air and AirAsia very disappointing I booked a flight with lion air booked via air Asia on 4/02/2025 as I booked an air Asia flight at the same time and they offered me the Lion air flight for my return journey. I took out insurance on both flights. I have cancelled the Air Asia flight but unable to cancel the Lion Air flight as I needed to return to Australia. Bo (which is the only way you contact them) could not give me an answer, after a lot of googling I read that bookings via AirAsia that are done have to be cancelled by lion air, so emailed lion air who told me that it is a third party booking and needs to be claimed via them No luck Rodney my partner who is also flying contacted them by phone in Thailand and was told the insurance was underwritten by PT Asuransi Simas Ne I then proceeded to email them and the email bounced back. Again no contact. I then emailed AirAsia again who sent me the following information. We would like to inform you that we are currently not cooperating with Air Asia. The ticket was issued by PKFARE Travel Agent. All tickets issued by Travel Agent, our travel partner, refund can only be processed by them. please apply for refund through Travel Agent, they will process the refund directly to you through the system. I have emailed this PKfare twice now and no response. Scary part my booking does not even come up under LionAir system when I put it in. I am now up to about email 10 trying to find out how I can cancel this LionAir flight and get a refund as in good faith I purchased the insurance. I have to say very very disappointed with the whole service of both Air Asia and lion air. Not one will take responsibility I am one very upset customer not only dealing with a health issue but also trying to deal with this system. Kay Malpass

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Sichuan Airlines

10 March 2025 Joshua Cattell

Worst airline I've ever dealt with, I had to change a flight and I purchased a flexible ticket. They wanted $1600 to chamhe flight details or $690 for a new flight and would only refund the old ticket to a Chinese debit card which they know I don't have.. Once again bug corporation's ripping off customers and doing with a smile. "We are sorry sir but you need a Chinese debit card, we are very sorry sir." Total scammers

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Flybondi

28 February 2025 Guest

They even change the landing at different airports And do not tell us . ( there are 2 airports in Buenos Aires) I had 6 flights scheduled during 4 weeks of Touring Argentina. Every single one had an issue . They were all late , we had mechanical delays as well . Missed connection , resulting in overnight delay to distinction. Absolutely the worst airline . The cost is very low and for non tourist citizens with time not of concern is the exception to this Airline . The employees were very nice

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GOL Transportes Aereos

25 February 2025 .

Gol is a good airline, the only thing I didn't like was the seat comfort when it comes to domestic flights.

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Sunwing Airlines

21 February 2025 WR

Don't get sucked in by these people! They are the worst of vacation airlines. There is a very high chance you be stranded at an airport and miss part of your vacation or be stranded on the way home. You will never get reimbursed for your extra expenses unless you take them to court or wait a year or two for a ruling from the Canadian transportation agency. Even then it will require great effort to get your money.

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Sky Airline

09 February 2025 joyce

I took the flight H2503 on Friday 7th Feb from SCL( Santiego, Chile) to Buenos Aires (EZE, Argentina) departure time 12:45pm, arrive time 14:45pm, my luggage didn’t come on time, at that time, the staff did PROPERTY IRREGULARITY REPORT told me it will come on Saturday 8th Feb same time flight, H2503, and will arrive at 14:45pm on Saturday 8th Feb, however it didn’t come again! Because I will take the flight from Buenos Aires EZE to Ushuaia morning Sunday 9th Feb 2025, and go to Antarctica on the same day afternoon, I need my luggage urgently! The cruise I took which is Ponant company, their staff who worked in airport helped me to ask for the luggage in your airlines, and your airlines people told it will be send on 8th Feb evening flight, however it didn’t come again and again! So my luggage missed 3 times flight! I am feeling super disappointed and upset for your airline customer service, it is very poor, like shit! There is no phone number for me to make a call! Online customer service chat doesn’t work! Staff work in airport are unaccountable at all! I am also feel super unsafe to leave my luggage in Santiego Airport. I got an AirTag in side, I can see my luggage didn’t move for 3 days, it’s stay in the same place! Now I am going to Antarctica and I have to buy all my cloths to keep myself warm!!!!

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Nepal Airlines

04 February 2025 Guest

Totally useless airlines I had face .no responsibility . please don't travel anyone in this airlines too much bad costumer service I had to see .luckily off 🥵🥵🥵

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EasyJet

03 February 2025 Guest

Hello This terrible airline has been unable to return my luggage for a week. I flew from Geneva to Prague. The call center is just not working. I managed to reach them, but they have nothing to do with it. They transfer me to email and chat, but it's all useless because they were supposed to send my suitcase on the first flight, but for some reason, they didn't. I've never experienced such awful service. My advice is not to leave any valuable items in your suitcase because they offer a miserable compensation and don't care whether you had life-saving medications or items worth 10,000ˆ in your bag 🤦🏼.

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Clickair

27 January 2025 Guest

Since raving in Columbia on 15 January 2025, I’ve had the misfortune of using click airlines. The first flight was fine. It made it on time to its destination, but on the return trip I found out they had scheduled me for the next day instead of the day, I was supposed to fly so I had to stay the night in some shanty town to wait for the next day and I received my boarding passes and the flight was two hours late now for my third bad experience. I arrived at the airport three hours early with the reservation that I couldn’t pay online so I figured I would just pay it at the counter and they told me that they had no Internet and no way of putting me on the flight even though I had cash credit cards and debit cards so far my experience with click airlines has been horrible. I strongly recommend to all people out there never to fly on their airline. You will experience nothing but grief I would definitely rate them a zero but they don’t offer you that.

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TUIfly Nordic

05 January 2025 Guest

Overall, pleasant experience. Crew were friendly.

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Air Serbia

03 January 2025 Vicky K.

First (and last) time I flew with them on Jan 2nd 2025 and all I have to say is: STAY AWAY from this so-called airline company. I was travelling from Oslo to Athens via Belgrade, and this could really be a very lengthy post, but I will spare you the particulars of my horror story and give you the main points instead: -Flight delayed 2 hrs at Oslo, no explanation given. -Upon arrival at Belgrade, clueless staff and no company representative who could responsibly answer questions and provide guidance. -Seriously unorganized transfer process from the airport to the hotel. Endlessly waiting for the bus and losing further time due to the amateur way of boarding the passengers. -Instead of taking us to our final destination in Athens, they flew us to Thessaloniki and exhausted us further, by being indecisive on which connecting flight we should board for Athens - at some point, to our absolute terror, they even suggested us to fly from Belgrade to Vienna and from there to Athens..!!!!!!! -Upon our arrival at Thessaloniki, our paid for luggage was appearing as unpaid at the system. I know at least another passenger who had to pay again for his already paid luggage. -In the meantime no counter available and no representative of the company at Thessaloniki and Athens airports - only a malfunctioning call center. -A trip supposed to last 6 hours (including layover), lasted well over 22 hrs... Need I say more? STAY AWAY...!!!! Are there any competent authorities monitoring the operation and performance of such companies? Why do passengers have to endure this? P.S. For what it's worth, I believe that their pilots are good - at least that was my experience.

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Silver Airways

29 December 2024 Rebeca

I'm leaving this everywhere.... STAY AWAY! HORRIBLE! My husband, granddaughter, and myself flying to and from Disney. Got to the ticketing counter in Pensacola 2 hours before our flight, NO STAFF. The people handling baggage and fueling the plane came in 45 minutes later to handle ticketing. After another 20 minutes of them trying to figure out how to issue the ticket for a minor, they handed us 4 boarding passes. They had my husband listed as the child, my 10 year old granddaughter listed as the adult, and me listed as an infant. We received an extra boarding pass with someone else's name on it that we had to give back. The plane was rickety at best. No service and $145 for 3 bags. Interesting how the return flight baggage fee was less expensive even though we had a lot more stuff in them?? They also only asked for my husband's identification!! Traveling with a minor child and they didn't ask for mine or to see her birth certificate which is her identification underage. Return flight was delayed 3 times and then canceled. When asking for half of my money back, they claimed the first flight was worth more than the 2nd and agreed to just over a third of the money back due to seating upgrades. Make no mistake! There are NO upgrades available on these junk planes!! We're charging the entire amount back to our Amex now. They had a chance to do the right thing but would not, so now they can eat the whole amount instead. We had to spend another night in Orlando and book a flight on a different airline to get home. This airline is trash.

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Thai AirAsia

16 December 2024 Guest

Terrible online plagued with errors and a useless so called BO answering bot. Booking directly through their airasiamove app is a fountain of frustration with errors all over. Contacting customer service is not available. Their Face**k is swarmed with spam fake customer service agents. It appears that their Face**k is self running. There are several ThaiAirasia and AirAsia Face**k pages. Many are fake pages but appears that these pages continue operating freely. Flying with the airline is actually ok but thy are let down by their useless booking systems. A booking made in October and single-handedly cancelled by AirAsia has yet to be refunded. Appalling!

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