Airline Reviews & Opinions

Avianca

10 February 2025 Ace

Worst airline I've ever taken. Took 4 flights with them. All delayed, even the one that was the rist plane of the day. They lied and cancelled our flight telling us there was work on the tarmac, we informed ourselves and there indeed, was NO work being done on the tarmac. I had to reach out multiple times and make a complaint to fix the issue. They then overbooked our flight and delayed the flight by 4 hours and changed the gates 4 times. Really a shitty companie, I know smaller ailine companies who would go above and beyond for their client.

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Sky Airline

09 February 2025 joyce

I took the flight H2503 on Friday 7th Feb from SCL( Santiego, Chile) to Buenos Aires (EZE, Argentina) departure time 12:45pm, arrive time 14:45pm, my luggage didn’t come on time, at that time, the staff did PROPERTY IRREGULARITY REPORT told me it will come on Saturday 8th Feb same time flight, H2503, and will arrive at 14:45pm on Saturday 8th Feb, however it didn’t come again! Because I will take the flight from Buenos Aires EZE to Ushuaia morning Sunday 9th Feb 2025, and go to Antarctica on the same day afternoon, I need my luggage urgently! The cruise I took which is Ponant company, their staff who worked in airport helped me to ask for the luggage in your airlines, and your airlines people told it will be send on 8th Feb evening flight, however it didn’t come again and again! So my luggage missed 3 times flight! I am feeling super disappointed and upset for your airline customer service, it is very poor, like shit! There is no phone number for me to make a call! Online customer service chat doesn’t work! Staff work in airport are unaccountable at all! I am also feel super unsafe to leave my luggage in Santiego Airport. I got an AirTag in side, I can see my luggage didn’t move for 3 days, it’s stay in the same place! Now I am going to Antarctica and I have to buy all my cloths to keep myself warm!!!!

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Nepal Airlines

04 February 2025 Guest

Totally useless airlines I had face .no responsibility . please don't travel anyone in this airlines too much bad costumer service I had to see .luckily off 🥵🥵🥵

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EasyJet

03 February 2025 Guest

Hello This terrible airline has been unable to return my luggage for a week. I flew from Geneva to Prague. The call center is just not working. I managed to reach them, but they have nothing to do with it. They transfer me to email and chat, but it's all useless because they were supposed to send my suitcase on the first flight, but for some reason, they didn't. I've never experienced such awful service. My advice is not to leave any valuable items in your suitcase because they offer a miserable compensation and don't care whether you had life-saving medications or items worth 10,000ˆ in your bag 🤦🏼.

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Clickair

27 January 2025 Guest

Since raving in Columbia on 15 January 2025, I’ve had the misfortune of using click airlines. The first flight was fine. It made it on time to its destination, but on the return trip I found out they had scheduled me for the next day instead of the day, I was supposed to fly so I had to stay the night in some shanty town to wait for the next day and I received my boarding passes and the flight was two hours late now for my third bad experience. I arrived at the airport three hours early with the reservation that I couldn’t pay online so I figured I would just pay it at the counter and they told me that they had no Internet and no way of putting me on the flight even though I had cash credit cards and debit cards so far my experience with click airlines has been horrible. I strongly recommend to all people out there never to fly on their airline. You will experience nothing but grief I would definitely rate them a zero but they don’t offer you that.

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SWISS International Air Lines

23 January 2025 JR Bar

We booked flights from MIA to ZRH and back. Due to paid upgrades, we did not use any services from the original booking, which means we are entitled to a refund. SWISS has confirmed the refund. Since September 2024, SWISS has been unable to refund the USA's second-largest bank. Customer service always says the information is incomplete. They are unwilling to call the bank. After every unsuccessful attempt, I'm at the back of the queue. The next effort takes another 14 days. Now, it's the fifth try to send the money by wire transfer! My suggestion to credit the funds to the credit card is not accepted. I recommend firing some people and checking the transfer system for up-to-dateness! The cabin crew is always perfect, but the customer service is disastrous!

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Skippers Aviation

23 January 2025 Guest

Can ya give a zero star.. Ibe never seen something so bad like I have today flying from duketon. And we still never got home after a while 12 hours of sitting at airport after night shift. No communication and still unsure when able to get home. Poor folks have lost money on accommodation and flights repeatedly today. Who pays for this! Disgusting and should be ashamed

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Aer Lingus

18 January 2025 John M.

Have always loved this airline and always felt I was “home” whenever I would board it from USA. Flight crew have always been good in my experience. However, their customer service, in recent years, is TERRIBLE! Spent near 7 months waiting for a refund that was owed because of their own doing. Almost no communication and I would surely still be waiting if I didn’t escalate it. But first, they even tried to refute it by claiming my flight switch was the result of something that it clearly was not! .( It was 100% due to the pilots strike last June.) Even then, got paid back to the exact penny. One would think they might throw in a flight voucher or something to combat credit card fees and major inconvenience. Not even an explanation or truly sincere apology. Very disappointing. Will be doing some serious consideration of whether I trust them for my future flights.

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Rwandair

11 January 2025 Guest

Delay after delay after delay - every time. Waste a whole day with them . Madly expensive airport that insists on full security screen removing water and lighters even if you’re transiting and purchased after security in a main hub airport

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Winair

10 January 2025 Guest

Extremely Disappointing Experience with Winair I had an exceptionally bad experience with Winair that has left me both frustrated and financially impacted. My checked luggage was lost during my flight, and not only did they fail to locate it in a timely manner, but the flight itself was also delayed, causing me to face serious issues and financial losses. What made matters worse was the lack of honesty and accountability throughout the process. For an entire week, I was repeatedly misinformed about the status and delivery of my luggage. Emails to their official channels went unanswered, leaving me without any reliable communication or updates. To add insult to injury, I scheduled a meeting to personally collect my luggage, only to be told upon arrival that it wasn’t there after all. This level of mismanagement and disregard for customer service is absolutely unacceptable. I strongly advise others to avoid Winair if reliability and professionalism are important to you. My experience was not just inconvenient—it was a complete nightmare.

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TUIfly Nordic

05 January 2025 Guest

Overall, pleasant experience. Crew were friendly.

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Air Serbia

03 January 2025 Vicky K.

First (and last) time I flew with them on Jan 2nd 2025 and all I have to say is: STAY AWAY from this so-called airline company. I was travelling from Oslo to Athens via Belgrade, and this could really be a very lengthy post, but I will spare you the particulars of my horror story and give you the main points instead: -Flight delayed 2 hrs at Oslo, no explanation given. -Upon arrival at Belgrade, clueless staff and no company representative who could responsibly answer questions and provide guidance. -Seriously unorganized transfer process from the airport to the hotel. Endlessly waiting for the bus and losing further time due to the amateur way of boarding the passengers. -Instead of taking us to our final destination in Athens, they flew us to Thessaloniki and exhausted us further, by being indecisive on which connecting flight we should board for Athens - at some point, to our absolute terror, they even suggested us to fly from Belgrade to Vienna and from there to Athens..!!!!!!! -Upon our arrival at Thessaloniki, our paid for luggage was appearing as unpaid at the system. I know at least another passenger who had to pay again for his already paid luggage. -In the meantime no counter available and no representative of the company at Thessaloniki and Athens airports - only a malfunctioning call center. -A trip supposed to last 6 hours (including layover), lasted well over 22 hrs... Need I say more? STAY AWAY...!!!! Are there any competent authorities monitoring the operation and performance of such companies? Why do passengers have to endure this? P.S. For what it's worth, I believe that their pilots are good - at least that was my experience.

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Silver Airways

29 December 2024 Rebeca

I'm leaving this everywhere.... STAY AWAY! HORRIBLE! My husband, granddaughter, and myself flying to and from Disney. Got to the ticketing counter in Pensacola 2 hours before our flight, NO STAFF. The people handling baggage and fueling the plane came in 45 minutes later to handle ticketing. After another 20 minutes of them trying to figure out how to issue the ticket for a minor, they handed us 4 boarding passes. They had my husband listed as the child, my 10 year old granddaughter listed as the adult, and me listed as an infant. We received an extra boarding pass with someone else's name on it that we had to give back. The plane was rickety at best. No service and $145 for 3 bags. Interesting how the return flight baggage fee was less expensive even though we had a lot more stuff in them?? They also only asked for my husband's identification!! Traveling with a minor child and they didn't ask for mine or to see her birth certificate which is her identification underage. Return flight was delayed 3 times and then canceled. When asking for half of my money back, they claimed the first flight was worth more than the 2nd and agreed to just over a third of the money back due to seating upgrades. Make no mistake! There are NO upgrades available on these junk planes!! We're charging the entire amount back to our Amex now. They had a chance to do the right thing but would not, so now they can eat the whole amount instead. We had to spend another night in Orlando and book a flight on a different airline to get home. This airline is trash.

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Thai AirAsia

16 December 2024 Guest

Terrible online plagued with errors and a useless so called BO answering bot. Booking directly through their airasiamove app is a fountain of frustration with errors all over. Contacting customer service is not available. Their Facebook is swarmed with spam fake customer service agents. It appears that their Facebook is self running. There are several ThaiAirasia and AirAsia Facebook pages. Many are fake pages but appears that these pages continue operating freely. Flying with the airline is actually ok but thy are let down by their useless booking systems. A booking made in October and single-handedly cancelled by AirAsia has yet to be refunded. Appalling!

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Lufthansa

03 December 2024 Lisa Pulitzer

I am absolutely furious to learn that my 94-year old dad and legally blind sister are trapped in Frankfurt for a second night after a second failed flight to San Francisco. Worse, my father was forced to deplane after waiting on board for three hours and was not provided a wheelchair or special assistance in the gigantic terminal. This is the airlines second delay and he is without his necessary medications for a second day. Worse, the rebooking was going to require he fly to Munich tomorrow with a seven hour layover before connecting to a flight to California. I am appalled. Worse still, no upgrade was offered and he was rebooked in a middle seat at his age after two long failed departures. His treatment is a true disgrace. Shame on you Lufthansa.

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Emirates

03 December 2024 Mahim

Today 3rd Dec ,I had flight at 9.10 am from kolkata to Dubai. Flight no EK571. Boarding done before 9.10am however at 12.30 pm approx flight cancellation decleared. Rescheduled flight tomorrow at 12.30 pm. At 2 pm they told , arrange hotel by yourself. We are not getting any hotel or go back home. Will reimburse hotel and Transport. Lot of travelers were general workers, without cash and any debit or credit cards. They faced lot of problem. This companies are earning in Millions but have no arrangement to take care of customers In such situation. Emirates Airline talks a lot about Quality.

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AlbaStar

27 November 2024 Guest

Still waiting after 2 half years. Promised to pay in 90 days. Then kept changing timescale. Now the ignore emails. It was a TUI holiday and they used albastar. THE LAWS ON COMPENSATION ARE A JOKE.

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Air Senegal

23 November 2024 Guest

Never book with them, they cancel flight, they dont pay you back, avoid them

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Brussels Airlines

18 November 2024 Guest

Managing the process to receive an invoice for the flight is not adequate for a European airline. The automatic invoice request does not work, telephone requests are equally ineffective.

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Arkia Israeli Airlines

01 November 2024 RewMac

In October 2024, Arkia started flying Tel-Aviv to Manchester twice per week. (This route was previously operated by ELAL and Easyjet). Unfortunately at time of writing in November 2024, there is no way for customers in the UK to buy tickets. Email to customer-service address bounced. Tried: info@arkia.co.uk No response.

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SAS - Scandinavian Airlines

28 October 2024 Guest

a group of 6 flew SAS airlines from Copenhagen to Chicago. Our flight was cancelled. The only contact we had with SAS was on the info board at the assigned gate. NO ONE real person was ever there to help us. Their APP was down also, or they blocked us because they KNEW the flight was going to be cancelled. There were Security guards at the gate, and they said they did not know why they were asked to be there. Anyway after 6 hours waiting in the airport, we were told to go downstairs to get vouchers for food and hotels. WE STOOD IN THAT LINE for over 2 hours! only to be told there were no vouchers or hotels left and we were on our own. We found our own hotel, took a taxi there and back, and had dinner at that hotel. Now SAS is refusing to reimburse us our expenses because we shared a taxi and only have one receipt for the 6 of us, and they want individual receipts. I guess we should have each taken a separate taxi!. We booked 3 hotel rooms through Booking.com at once and have one receipt for the 3 rooms. Again, SAS is refusing to reimburse us because we do not have individual receipts for each of us. SAS is the worst airline, DO NOT believe anything they say. We each paid extra for seat assignments when booking our original flights. Since that first flight was cancelled, we missed our connecting flights, and now they will not reimburse us for the seat assignment s either because we MISSED THOSE Flights. Well, it was THEIR fault we missed them. We are out over $350 each for hotel, transportation, meals and seat assignment charges. Plus we ended up flying instead of Copenhagen direct to Chicago on Saturday, we went Copenhagen to Amsterdam to Dublin to Chicago the next day! I will NEVER fly SAS again and you should beware!

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United Airlines

17 October 2024 Guest

Booked tickets over 6 months ago for a long planned cruise with my wife. The day we were to fly from our hometown to Dulles for the overseas leg Hurricane Milton was to cause 45 mph winds and dump heavy rain. United gave us no waivers. We asked to drop the initial leg so we could drive to Dulles to ensure we could make the flight and thus the cruise. Even though we already had the overseas flight and booked seats the airline charged us over $900 additional per ticket because they said we would be 'rebooked' and the additional cost reflected current pricing. Nothing changed regarding the confirmation #, flight or seats. Now they have sent me a request to donate thru them to the hurricane relief fund.

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Vueling Airlines

13 September 2024 Jaime Ellertson

I was denied boarding today on my flight after checking my bags and getting boarding passes an hour before boarding started. But you allowed 38 football players check oversized luggage ahead of other passengers which created a 1 hour + queue at oversized bags. Your team did nothing to assist us and forced us to miss our flight after arriving 2.5 hrs ahead at the airport!! Terrible customer service!! Now our cost to travel to AGP is over $1,500 USD and we will lose 12 hours for extra travel. All caused 100% by Vueling poor service!

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TAP Portugal

30 August 2024 Guest

I have to travel often with TAP - Air Portugal. Just awful, ignore all the scam awards marketing they do. Rude, unhelpful staff, if you have a problem customer service is not helpful if they even answer. No entertainment. Economy buy your food on board at extortionate prices. TAP nickname is Take Another Plane and for good reason. Never book Business Class its Economy with a meal costing hundreds of Euros. You have been warned

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Azores Airlines

30 August 2024 Guest

The absolute worst. A monopoly leading to expensive tickets, poor customer service, terrible food not fit for humans and no entertainment and that's if you even take off - SATA - Stay At The Airport is their nickname and for good reason.

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Volotea

27 August 2024 Armand

Worst airline in the world!!! I flew with 100’s of airlines in my life, but Volotea is by far the worst airline I ever flew with!! Normally you go to the airport and there you get your tickets. Because I didn’t print my tickets at home I had to pay ˆ70,- extra 😂 The service is terrible (as you can expect from a low budget airline) but they try to make money out of you in any possible way. This is not cross-selling, this is just big scam!! Also the airplane smells like shit (flight V71420 Cantania - Olbia) and the plane had 1 hour delay. Advice to any1 who ever want to fly: DO ANYTHING TO NOT FLY WITH VOLOTEA!! These are scammer

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Free Bird Airlines

15 August 2024 Guest

Avoid The plane got back to the airport of departure after 30 minutes of flight due to the engine problems They made passengers wait for hours while trying to fix the problem Lots of negative things to say to be honest about this shady company

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Fly Jordan

22 June 2024 JA

Terrible. Stay away. Better swim over than fly with Jordan Aviation.

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Condor

16 June 2024 Sam

No No No! I don’t really know what happened to the service and efficiency. The first time I took it, I was happy. Just recently June 2024, I tried to change the flight and called the customer service line in Germany. Sally Kapa (she said her name was) not only I got yelled at by her, but also put down, and she talked over my conversation. As a result nothing happened. No changes or no modification happened. I kept calling as I didn’t trust that representative and I spoke to two other people, but yet still having an issue at the airport. I would NOT suggest this airlines at all!!!! Their customer service line is horrible. Their system does not update at all or if it does, in a very long time. It’s just a headache dealing with them.

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Norwegian Air Shuttle

12 June 2024 Guest

I brought a low fare ticket with an added carry-on. Everything was noted on the ticket but because it was a low fare ticket that put me in boarding group c which is the last group that doesn't have bags. Their boarding agents wouldn't allow me on the flight unless I paid for the bag at the gate. On top of that I filled a claim for a refund but they take 2 weeks to process a claim.

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Air Canada

05 June 2024 Guest

Booked a flight Toronto to Vancouver, dep 16.45. Two weeks before, that flight was cancelled and automatically reschedule on the 17.15 flight. A week before the flight, that flight was cancelled and rescheduled on the 19.45 flight (3 hours later than original). 2 hrs before that flight, AC had to change aircraft and so that flight delayed to 21.45 (total of 5 hrs delayed since original booking). Now 2.5 hours before revised departure, get a text that I've been bumped from Business Class to Economy. And no one at the airport to discuss it with. I guess Air Canada abbreviations actually stand for Aaaah, Crap.

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Air India

07 May 2024 Ram

In April 20254, I took a Non-stop flight to DEL from SFO. This flight is 15hrs 45 minutes and had 3 toilets out of order. In-flight entertainment was broken in 75% or more of the seats. Individual reading lights were also not working. Seat-back trays on which you place food was cracking. My theory is that Indian crew possibly prefers janitors back in India to clean toilets and so possibly locks them as out of order if clogged or dirty. This is just conjecture, but could explain why 3 toilets were not working at the same time.

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Porter Airlines

07 May 2024 Guest

Two hours before departure and NO CHECK-IN AGENT AT AIRPORT - so no boarding pass. And no flight. Unable to check-in online (tried for hours before flight to no avail - error message: "You are early. Web checkin begins 24 hours before...). Ok, so let's check-in at the airport. Nope - unable to check-in with self-serve kiosk there - directed to "see agent." But again - THERE IS NO AGENT AT THE AIRPORT. Customer service on phone said I was checked as a no-show, that I would have been called at the gate but how would I even get there - through security - without a boarding pass. All customer service wanted to do on the phone was try to book a new flight - for $800! While my flight was still an hour and a half from taking off! No accountability. Oh, sure, you can fill out their feedback form and wait a month for a response (this was my experience when trying to prevent my 23,000 points from expiring - surprise - their response came after they expired!). Just look online at all the Porter reviews - they are overwhelmingly bad and mostly have the same thing to say: issues with boarding flight; inability to get boarding pass; bad customer service that takes no accountability; delays (the on-going delay with my flight - the one I had, at this point 2 hours and 20+ minutes still to catch) was was due to "shortage of ground crew/category: controllable." Customer service on phone (Nicole ID 5975) made up stories about check-in time that do not align with actual Porter Policy (i.e. there is no check-in time close, only online close 60-minutes prior to flight, but nothing about checking in at airport). When you see this many issues repeated you know to steer clear.

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Nile Air

17 April 2024 Guest

Truely disappointing My ticket number is 3256692438539 flying from Sharja to Cairo tomorrow 18 Apr at 8:45 please note that we are suffering force majeure in Emirates roads due to flooding,  lightening and thunders that took place yesterday in Emirates cities, roads were closed to everywhere in Emirates, roads were closed to airports , no access whatsoever to sharja Airport .. even Egyptair has suspended its flights to Dubai and Sharja . Due to the aforementioned conditions you should suspend your flights or postpone to better circumstances.  I really don't understand what should I do and how can I reach sharja Airport tomorrow With reference to above mentioned force majeure conditions I request you to postpone my flight of tomorrow, without any extra fees.  Regards  Rehab Saad

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Caribbean Airlines

16 April 2024 Guest

Worst airline ever, lost bagage, customer service not available and putting the fault on the customer who was in transit 🤣🤣

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Iberia

12 April 2024 Miguel Alvarez

Horrible customer support for their frequent flier program months to update an email address and no access to benefits meanwhile Useless efforts every time explaining the whole story to a new person never allowed to talk directly to a supervisor and problem never solved just automated replies with empty promises

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Spirit Airlines

02 April 2024 Everett Fuller

I flew this airline when I was 4 and still remember turbulence and unkind service.

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Volaris

26 March 2024 Dominique Singleton

Volaris airlines is by far the biggest piece of sh&% garbage airline that i have ever flown on. It's like Spirit and Frontier came together and doubled down on not giving a damn about people, money, time or procedures and created this huge pile of dogsh##$ trash airline that is VOLARIS. If you don't speak Spanish, they don't give a damn about you and will give quick instructions without considering you as a human. Also they make changes to your flight plans, make you disembark the plane, only to have to go through a security screening, where they then make you throw away all of the beverages you paid for, for your 6 hour flight. They don't care that you spent money and they don't care how wrong they are. They will also lie to you and tell you, that you can check your carry on bags for free. Once you check your bag, you realize you ended up getting charged. I can't urge folks enough to not ride with this crooked company who only cares about forcing you to make in flight purchases. Finally the seats are just a piece of plywood with the thinnest cushion you could think of, and it's a 50/50 shot if your seat will actually recline. There are absolutely no features on board make the flight bearable. The flight attendance are rude as all hell, and will bang into you without a second thought or even an attempt at remorse or professionalism. I can't say it enough DO NOT FLY WITH VOLARIS. The service is terrible and the flight just feels unsafe in general Also stay away from GROUPON. They booked this second rate nonsense for our vacation and they did it without a care or even seeing that VOLARIS is recommended by no one. It's fun to travel, but there are much better ways to do so, and i am more than happy to pay extra to never have to experience the flight that is VOLARIS.. if I could rate them 0 stars I absolutely would. They deserve to be exposed and called out for what a shady, uncaring and unprofessional airline it is from reception to the flight, to exiting the plane itself. The final straw was that these disgusting pieces of trash went through my sons suitcase... zip tied and and stole his Nintendo switch out of his bag. A bunch of sad sorry disgusting useless people. VOLARIS IS NOW SYNONYMOUS WITH JOKE and THIEVERY!!!

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Jetstar Airways

12 March 2024 Akhter

The most corrupt airlines when you book tickets with any airlines by default you get 7kg cabin bag but this clowns says carry on bag & hand bag both bags should be 7kgs in total it means indirectly forcing you to purchase extra baggage $47 for 20kg each side minimum purchase, and shows cheaper price when i open it doesn’t give me the option to select forcing to upgrade saver plus which is higher price tickets so what is the point of advertising low price you morons i wish your airlines should disappear forever

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Air India Express

17 February 2024 Gautam Ghosh

Double Payment for Dinner On 09 Feb.24, night, I had traveled from Kolkata to B'lore by Air India Express flt no.I5-554.While flying, I paid Rs.300 in cash (as the card machine malfunctioned) for one cup of chicken biriyani. Later, I realized that the same amount got deducted from my card account also. My request for refund remained pending for more than a week now.

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Bahamasair

18 January 2024 Guest

Never fly with this airline .....no regard for their customer...they fly when they feel like it and dont care about the inconvenience their shoddy service . My flight was delyed 3 hours for a half hour flight from exuma to nassau. missed connection and had to stay 2 days for next flight ....cost $895

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Jet2.com

10 January 2024 Guest

Flight diverted to Munich due to snow (even though BA, Easyjet and Tui all capable of landing). In summary my complaint is: 1) No Jet2 representatives on site at Innsbruck or Munich. 2) Disorganised redistribution of bags and loading to buses at Innsbruck (standing out in falling snow for 30 mins). 3) Arriving at Munich and being told that the airport is now closed and that we are to find our own hotels - Jet2 will not get involved in this, or help. This causes 180 passengers to simultaneously attempt to book the same rooms. 4) Constantly issuing £20 and 20 euro food vouchers that are unspendable - Airport closed and Hotels stopped selling food. 5) Poor arrangement for check in at Munich resulting in no time for breakfast at airport. 6) No complimentary food offered on Jet2 flight. 7) No-one available to answer any calls from passengers as call centre closed and 24 hour line unavailable. 8) I honestly dont think that you understand that your communications are awful - you actually believe that this trail of tweets are ok! 9) delayed take off at Munich airport. 10) The whole issue zero Jet2 staff at the airport and extremely frustrating communication that ignores the customer.

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Copa Airlines

18 December 2023 Guest

Cabin was cold. I asked twice to warm it up & they asked me if I wanted a blanket. Twice I said yes. When the Latin pax Infront of me asked for a blanket, they brought it immediately. Later I spoke to the cabin crew in charge. She said that she has warm the cabin, that is my idea I was discriminated & that I was aggressive. The pictures give an idea of how warm the cabin was for 5 hours. At the end I cought a cold. On the next flight they give us the small headphones. There was no music & no sound for the movie that was playing. When I informed the cabin crew, I was just ignored.

 

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Scoot

14 December 2023 Joel Tan

Scoot engages in unsavory business practices and they try very hard to deny a refund even though I did not get the front row seat which I paid for. Apparently, there was an aircraft change and they did not change my seat at check in or at the boarding gate. When I proved beyond doubt that they screw up, they finally offered to refund, by asking you to acknowledge the offer; of course hoping that you will decline. If you have legal grounds to file a claim against Scoot, you can file the claim through Small Claims Tribunals which is part of Singapore Courts. There is a very small fee to pay. Documents are filed through a portal and consultation sessions are done on a online platform. This makes it very convenient. Judgements are binding.

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Buddha Air

02 December 2023 NPR

We had a flight from Pokhara to Kathmandu as per the image attached, it got delayed by 2 hours, we missed our international flight from Kathmandu and lost 50000INR. It's not unforgivable as weather conditions are out of anybody's control. But what made us feel bad was the arrogant behaviour from the man in charge of the boarding gate( A man with a bald head and spects). He was so rude on my enquiry about the delay that we felt as if we were beggars travelling free of cost in your flight. So, I would like to remind you people that you should refrain from appointing such merciless ones on your counters. Afterall, we spent our hard earned money for your flight! So at least ask them to be sympathetic on the flight delays going to happen in the future Thanks

 

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Malaysia Airlines

26 November 2023 Mr. Gooi Boon Ong

Checking in to collect the boarding pass can be exhausting especially on a busy day. However on the morning of 26 November 2023 , checking in at the KLIA 1 MH counter to Bangkok via MH788, I was pleasantly greeted by Miss Hizan whom was handling the checkin at counter H6. She was not only pleasant, helpful but very professional and went out of her way to assist me in reorganizing my check in luggage. I was truly made to feel valued and appreciated for flying with MAS. Being in the hospitality business myself, I am obligated to extend my greatest appreciation to Miss Hizan for her dedication towards her job n she is indeed a true asset to the company. Looking forward to my next experience with MAS 2024. Regards Gooi Boon Ong dgburi@gmail.com

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AMC Airlines

24 November 2023 Tony

Avoid this company...........we had a delay of 15 hours with this airline In June on a flight from Cairo to Madrid. Despite various emails sent by myself and others on the same flight and also from the company that made the booking they have not even had the decency to acknowledge receipt of the emails, let alone reply. Sickening that they are allowed to get away with this. Customer service....non existent. One star given as there is no option to leave it on zero......

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Cebu Pacific Air

21 November 2023 Guest

I made add-on luggage request online but paying online since there was a system glitch so the agent suggested payment center, which having 8 hours holding time to pay from the time I request, so I paid and send them the proof of payment to request payment validation so the add-on will appear on my booking yet after 48 hours, it wasn't still reflected on my booking. There was also an agent who told me that some international airport not accepting over the counter for the add-on luggage so I must pay the amount, otherwise my flight ticket will be forfeited. I was so disappoint to here that from one gently knowingly that even excess baggage can be paid at the airport upon checking in. Another agent acknowledge this misinformation and so I proceed with my next question, what if my payment still did not reflect in the system, what happens on the day of my checking in? And she says, I might be pay it over the counter and ask for the refund for the other payment made. I was totally devastated with that info, how can they have payment centers for payments and then it takes days or not reflecting in their system?!! I will repay at the airport?? Omg!! So, she suggested that I must show my receipt at the airport but if the personnel will demand for payment, I must pay otherwise they will not check in my luggage and just request refund to my previous payment. But many random reviews online shows bad reputation of cebu pac NOT REFUNDING AND NOT GIVING PAYMENT CONFIRMATION. I'm quite disappointed with how their system is really slow to accommodate payments and validation fast. I don't even see if they are doing something about this to improve their service and commitment to customer satisfaction. For many years of flying people, they have poor online booking system. I think this is my last flight with this airline.

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Cape Air

20 November 2023 Anthony C.

For the past two years, I've relied on Cape Air as my primary mode of travel between Boston (where I'm pursuing higher education and is my current home for this year) and my family home in Maine. In my experience, Cape Air stands out as the epitome of convenience, affordability, and speed. The aspect that initially drew in my family and I was the unbeatable combination of affordability and efficiency. As a college student, budget-friendly options are not only ideal, but crucial to how I go about my day-to-day life in the city, and Cape Air not only fits within my budget of travel very easily, but also surpasses expectations in terms of how easy the entire flight process is overall. Their competitive pricing makes frequent travel feasible without straining my wallet in any reguard. The reliability of Cape Air's service deserves commendation. Over these two years, I've come to rely on their consistency. Whether it's their customer service, on-time departures, or overall flight experience, Cape Air has consistently met and exceeded my expectations. Knowing I can count on them for a hassle-free journey has alleviated the stress of traveling back and forth during hectic academic periods. In summary, Cape Air has become my trusted travel partner, seamlessly connecting me between college life in Boston and my family home in Maine. Their commitment to affordability, speed, and reliability has made them an indispensable part of my college experience. I wholeheartedly recommend Cape Air to anyone seeking a stress-free, cost-effective, and efficient travel solution in the Boston-Maine corridor.

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Neos

20 November 2023 Elizabeth Humphrey

Terrible. They lost my bag in JFK and never sent it to Milan, I was there for 11 days. Additionally, there is no one from their airline to contact in NYC/JFK. There is no phone number on the website and the email address they have on their website does not work (email gets sent back). I lost almost $4,000 worth of my items and gifts for my friend who lives abroad. Don’t fly Neos.

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