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HOME ⇒ Airline reviews & Traveller opinions

Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Sky Airline

26 June 2022 Scott
They cancelled my reservation on their end immediately after charging me for it and will not refund the $380 they charged me for it. Customer service is non existent, all you can do is email them and get a generic response they will evaluate your claim within 30 days. Had to dispute the payment with paypal and my credit card to get it refunded. Illegal and immoral business practices and they should not be allowed to do business in the US
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23 June 2022 Guest
Rimowa cabin luggage dropped by employee removing it from the plane after a flight from St-Barth to Sint Maarten on 11th, May -2022. All papers filled, no solution. Just a lady asking for more time everytime.
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Eva Air

23 June 2022 Guest T
Terrible customer service and communication. We are flying back to Taiwan and I unfortunately got covid, which resulted in a 300 pound change fee. Just before our next flight my wife got covid and this time we were charged almost 800 pounds. I understand there may be a change fee, but they added the cost of the flight at that time, rather than what we originally paid. The customer service team were neither helpful or sympathetic to our situation. They simply said they could waive the change fee of 75 pounds with a positive PCR test. As we know a PCR fit to fly costs well over 100 pounds. The logic and competence shown was awful. We have now paid over 1,100 extra with no apology or compensation given. Also, as they are only flying once a week, we have had to delay work for two weeks. Never will I fly with this airline again and I strongly recommend you don't too. I would have been fine with paying the flight change fee, but to add an additional cost of 800 pounds is an insult.
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14 June 2022 Steve B
Really upset, shocked at them - Easyjet just cancelled my flight from Belfast to Luton on 26th December - put me on a later flight, this now means I can't make my Easyjet flight from Luton to Faro (booked at the same time) . Easyjet said they would refund my disrupted flight but not my flight from Luton to Faro despite it being completely their choice/fault to cancel the flight to Luton meaning I would miss it.....any advice welcome - Am I being unreasonable ??? I will complain to them, the CAA and anyone else who will listen.
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Lauda Air

13 June 2022 Guest
Horrendous Experience!!! The Lauda Air plane looked old and tatty and like it was stuck together with tape! Taking off from Shannon Airport 12/6/22 the plane was swaying from side to side and it sounded like the plane was struggling to take off.....a bumpy flight but not too unusual until the time came for the wheels to come down, a screeching sound that sounded like the wheels wouldn't come down, as we were descending to land, the plane then shot back up and carried on for quite some time with no word from any of the crew to explain what was happening. After half an hour which felt like a lifetime, the plane tried to put the wheels down again and this time they came down ok and we landed with a hefty bump.....lots of screeching and very worried passengers. At no point even on disembarking did any crew member explain what had happened. It left me very scared and shaken and no one cared! Would not recommend this airline and would never fly with them again ever!! NO STARS IF I HAD THE CHOICE
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Fly Jordan

09 June 2022 Guest
Worst flight ever Over crowded AC not working Non professional crew No space
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Air Senegal

08 June 2022 MAli
WORST AIRLINE ON EARTH! They will just take the money and run and treat passengers like complete garbage. Lets start by saying that there was no boarding announcement whatsoever. We simply noticed a line forming and hopped on it. Every single passenger had their carryon bags and any purse or shopping bag thoroughly searched at the gate before boarding. I was asked what is this? referring to 2 unopened bottles of water Id clearly purchased inside the airport as we had all been through security already. After it registered that it was water, I was asked where I got it and made to produce my airport receipt. As can be imagined this entire process caused a huge delay in itself. Once on the flight its clear that the planes are very old and worn.(including 1st class). The aisles are extraordinarily narrow as well as the seats. Your foot, elbow, head can not extend into the aisle AT ALL -not one inch-otherwise it will be impossible for a person to get by without bumping you. The rows are very close together-so close that I could not see the screen in front of me without reading glasses! But there really was no need to worry about the screen because no entertainment was loaded to the flight I found out when inquiring about earphones. No entertainment on an 8.5 hour international flight on ANY screen. Next we took off over 2 hours beyond our departure time. During that wait time not a single announcement was made to give passengers an idea of what was happening. I asked a flight attendant and was told we were waiting for a connecting flight that was delayed. They had no information about how long the delay would be and only those who asked for this information. Passengers watched things on their phone with no earphones unencumbered by staff. Phone alarms went off incessantly without interference from staff. I didnt sleep a wink and was in such pain from the stifling searing I cant even explain to you. There were no fans above the seats. No WiFi. And food was so disgusting it literally caused me to spit it out the second it hit my tongue. They have no cans of soda and about 4 juices and 3 sodas to choose from. No ice is served. Depending on which aisle youre on, you will receive different drink options. There are more flight attendants than could possibly be necessary and they spend most of the time chatting together. I actually almost felt I would have a nervous breakdown after enduring this painful, wretched and miserable flight. The flight costs the same as the delta flight and the no frills treatment we received is unconscionable.
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Royal Air Maroc

31 May 2022 Ouafae Zimou
Royal air maroc is the worst airlines on earth. If youre ready to lose your time, your luggage and get no refund go with this shitty airlines. I m having a terrible experience with this trash airlines. Instead of enjoying my vacation I m dealing with calls and trips back and forth to get my luggage that never arrived. Please spread the word and save people from wasting money and time, by the way its never been inexpensive, you can go cheap and get a way better service than this thieves.
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29 May 2022 Zama
Complete scam... Scam scam scam. Worst flight ever. After a round-trip of 1300 you gonna be asked to pay more 440 for bags. Such a nonsensical airline. Rather option for British Airways.
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Envoy Air

28 May 2022 Wes
Appreciate envoy/American flying direct to and from my home small regional airport Little Rock to Miami. The E175 are nice enough for the 2-2.5 hour flight range. No frills, but better than having a layover or worrying about a connection time. The flight was on time, and we got a drink and snack.
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21 May 2022 Guest C. Smith
Lufthansa lost my luggage May 13, 2022. It did not arrive on my Chicago /Frankfurt/Venice flight. It is now May 21 and I STILL do not have luggage. It was delivered a day late to Florence after I had already arrived in Rome. I have a AirTag and it shows that it is sitting at Rome airport for three days. I have had zero contact from the airline since May 14. I have tried calling multiple times. Each hotel calls multiple times every day. Lufthansa and airport will not answer. I wax on hold today for 1.5 hours then got hung up on. I now have covid and cannot go home. It is already eight full days. This is not acceptable.
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24 April 2022 Himani
Rude, racist, and worst staff ever! The seats are super small worst the spirit seats! The staff ignores anyone not white, you cant ask any questions and racial profiled my sister - had her sent to a degrading security check! They only tend to people they liked on the flight!DO NOT fly here ever! Pay the extra money IT is NOT worth it! Also they ran late both ways - i would give a zero if it was possible.
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United Airlines

20 April 2022 Shealeen Pacak
We had an excellent experience in Cleveland with employee Rosemaria (Martinez) she was very helpful and kind. Something you dont often see these days!
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Maya Island Air

15 April 2022 James
I've been traveling to Belize regularly for about 10 years and have flown both Maya Island Air and Tropic Air. First let me state that overall there is no difference the overall quality of service, nor the price for these two. Each covers some of the same routes, each has some exclusive routes. Both try to maintain a certain amount of flexibility in how they book and how many planes they fly on a given schedule, which *usually* works pretty well. The planes are almost all small prop planes, there will be no "service" on the flights, and in many cases the "terminal" buildings are tiny and with few services. Having said all that, Maya has gotten me all over Belize many times and I with the right level of expectations on MY part, I've not been disappointed.
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13 April 2022 Turchian Mioara Iuga
The documents of proof that I have paid and the ticket been canceled due but the money extracted from my bank account!
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31 March 2022 Guest
Flights were changed by airline, leaving us with the transfer 10 hours at the airport instead of 1..Airline refused to offer lounge or comfort of any kind. They do not value their customers.
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27 March 2022 Guest
Worst airline, crappy food in business, 5/5 flights in a past 4 months changed schedule, keep away. Support non existent as well.
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LATAM Colombia

24 March 2022 Gloria
Beinny Arrieta was very kind and nice, while she attended me, she was also training another one and she did it with a lot patience, I was very pleased to have been attended by her when I checked in. Thank you Latam for giving such good attention, and having staff that works with professionalism.
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Azores Airlines

19 March 2022 Daniel
We booked with 2 bicycles to go to Europe. It clearly says in plain English under the bicycle section on their website that if you take a bicycle you get an additional 10kg of luggage on top of your 23kg standard. When we went to check in with our 33kg bikes all packed and secured inside a bike box with our cycling gear padded around them we were told that we must have two separate bagsone of 23kg and a different bag of 10kg. I explained to them that not only did it not mention this specific on their website, but it takes a long time to properly pack a bike box and so it is not damaged in transit. They wouldnt budge and We had to quickly try and repack the bikes into 2x separate ones before they closed the check in. It was super stressful and the bikes were now loose and getting bumped around in the box. The customer service was terrible and if my bike arrived broken it will be 100% their fault. So dissatisfied with this airline.
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02 March 2022 Zobain
What a pathetic level of information. I booked my ticket in advance from Baghdad to Jeddah. I am double vaccinated and read all the informarion provided on egyptairs website for my travels. All set to go I get to Baghdad Airport and hello sir you do know you have to pay £420 for a 3 star isolation package in Jeddah because you are flying through Cairo?! Unbelievable!!!
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Air Sunshine

28 February 2022 Lauren M
I booked with Air Sunshine for a private Charter in February 2022. We were a group of 8 adults traveling from Tortola BVI to Vieques, Puerto Rico. I was a little skeptical because I could only find bad reviews - but they were quite old - so I thought I would give them a chance. Their rates were as good or better than a couple of other companies I checked with. They actually answer the phone when you call! And when the person didn't know the answer - she actually called me back...and the next day someone else called me to make sure that I was taken care of. They met us at the airport when we arrived earlier than planned and called the captain to see if he wanted to depart earlier. He showed up quickly and we took off early. The customer service was excellent! The people were all friendly. The plane was nice and the flight was smooth. Honestly, I'm a white-knuckle flyer and so are others in our group...but this really was a nice flight and I would not hesitate to fly with them again. I thought I should write a more current review since I could not find any out there. I hope this helps others.
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21 February 2022 Guest
Bought fully flexible premium economy ticket on -line from Vistara, Cane from UK and turned up at the check in counter - told there is a problem ticket has been auto cancelled. Zero help from customer service counter, extremely arrogant, rude and harassment for two hours including by so called floor manager at Delhi . Gave me customer care e-mail ID and said thats it! Bought another spot ticket to go to destination. Dont know if they will even refund my ninety or not!!! Never again
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Trans Guyana Airways

06 February 2022 Mel
Hi Gyana Airways, Suggestions for improving your services on flights from GT to Lethem: as someone who has traveled recently and experienced delays, please provide passengers some information when flight is delayed as to why, for how long and so on. I sat at the check out for two hours not knowing anything while your staff is walking around with no info to passengers or caring to give any info. Also, provide complimentary wifi to people waiting for so long, a vending machine with food and drinks. Your tickets are very pricey so some sort of accommodation to passengers should be given . This is for Ogle Airport. People at Lethem Airport are doing excellent job on keeping everyone informed if flight is delayed and keeping passengers happy.
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02 February 2022 Pete shephaed
I read bad reviews of ryanair but truth be told it was a really good service and on time flights we travelled from Leeds Bradford to Malaga and back and all was good, to be fair prices weren't to bad on flight, the only thing we're some of the passangers who didn't sit together (because they were to tight to purchase seats) were moving backwards and forwards to each other blocking the aisles even when we were all told to stay seated when there were turbulence ALL in all good flights and service
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KLM Royal Dutch Airlines

01 February 2022 Guest
Our flight was canceled and we were auto booked on a KLM flight. After communicating our situation to the agent at the service counter, we were subjected to a series of offenses and non-compliant behaviors by the agent, which I have outlined below. 1. Inability and reluctance to provide pertinent information to us regarding our travel reservation: When I requested our new itinerary, she stated the counter is closing I will not do that. I informed her that the agent at gate E69 directed us to this counter for help. She continued to say that there are no more flights and that she did not need to be there. After continuously expressing that we were auto booked and dont even know our flight numbers, she reluctantly printed our itinerary. Furthermore, we communicated that we did not know the travel documentation requirements for Amsterdam. However, she only stated that the US requires a negative COVID test. We showed her our passports, negative antigen tests, and documentation of recovery. She was unwilling to tell us what documents were needed for our route. 2. Refusal to abide by CDC travel requirements per the US guidelines: As part of the US entry requirements, we were prepared with official documentation of recovery documents that met the CDC guidelines. These documents were verified by multiple travel agencies and licensed physicians and met all requirements for documentation of recovery. She refused to acknowledge that these met the US guidelines and stated No. It is my rule, I decide what is accepted and what is not accepted, not CDC. This will not be accepted. When we offered to show her the CDC checklists for airlines, she threatened to cancel our booking and began scanning our passports into the computer. 3. Refusal to escalate the issue to her superiors or identify herself as a KLM employee: As the discussion escalated, we asked to please speak with another agent or supervisor. She refused to contact anyone else. We said we needed help, that our flight was canceled and that we needed information about our new route. She stated, I am closing the counter this isnt my problem. At this response, I asked for her name. She then, turned her employee identification badge inwards as to conceal any identifiers. I asked if she was even a KLM employee and she refused to answer and scoffed at us, walking away from the counter. At approximately 6:44 am we saw her socializing with other colleagues at the air Europe counter around counter 540. 4. Inappropriate use of our personal information: We provided this agent with official documentation containing personal information such as US passport numbers, date of births, names, and personal health information related to COVID. This was provided to her as she presented herself as an agent able to assist us. However, she used our information to flag and block our ticket. We were unable to check in to our new flight by phone, website, or app. When we arrived at the airport the next morning, the new agent was not able to check us in without assistance from other staff. This created additional inefficiencies amongst an already short, staffed counter. Employee Description: Approximately 55, female, Caucasian, 55-65 years old, dark brown/black hair, brown eyes, seated at or around KLM counter 429 at approx. 6:15 am on January 29, 2022. The itinerary receipt that she printed for us has an EMIS/issued by: 00773205/LIS and I believe that is her employee ID. This employee refused to review our COVID-10 documentation for the US and is in direct violation of current US CDC COVID-19 protocols and likely did not follow standard company policies or procedures. This created significant hardship and distress, particularly in my current condition of being 18 weeks pregnant and her behavior should not be overlooked.
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Nile Air

28 January 2022 Eni
I'm never boarding nile air ever again. We have a 21 hours layover and we weren't provided with a hotel to stay. We have to stay in the airport lodge for a 21hours during winter. I'm still traumatized by the experience. I won't and can't recommend nile air for even my dog cos how could you take such ridiculous amount and not provide an accommodation for your Client with almost a day layover.
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18 January 2022 Guest
The airline is living in dark ages. In this time of Corona when everything is online and supposed to have least in-person contact, they still force you to come and verify the purchase at sales office if you have made online payment for your relative. The call center agent fails to listen or provide any solution if they are inquired. If an online payment is still to be verified in-person, kindly do not accept it using website, this leads to sever inconvenience.
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Air Niugini

18 January 2022 Guest
Oh come on! I have been waiting for my children since yesterday. flights kept getting delayed and cancelled. Finally, today they left their location after a long delay, only to get to POM and to tell them that there cannot be any connection flights to destination because there are no seats available. All their goods from the village are almost bagarap! What a waste of time and money! Air Niugini service your planes!
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BoA - Boliviana de Aviacion

26 December 2021 Guest
Were supposed to takeoff at 7:50am, it's now 9am and we are still not moving. Been on board of a full plane since 7:30am it's hot and humid and the crew doesn't turn on the A/C.
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JetBlue Airways

04 December 2021 Guest
They've gone downhill. As a customer from the beginning, it's sad to see how growth causes a decline in customer service, staff happiness and overall performance. I'm on these birds monthly or more. Employees are almost always unhappy, angry or distant. Is it OK to not unload the plane's luggage for an hour? Is it OK for nobody to EVER answer the phone? Is it OK to call, write and email the executive team and not get an answer? I'm in NYC and they want to expand in Boston. Good luck, as I will be flying on another carrier. When you lose a million mile customer, you should be concerned.
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22 November 2021 Dr.Mohd Ismail Bin Mohd Tambi
My wife and I booked to fly to Penang on 3rd Dec and return on 5th.The booking was done on 15 Nov evening. I thought everything was on order.Just now when I rechecked my flight details I found my wifes name and mine were incomplete.I contacted the customer service and was informed that I have to pay Rm150 each just to put my complete name.I am an Enrich Member.This is day light robbery! I then wrote in to customer care and hope this can be rectified without incurring cost.My wife was charged Rm50 for incorrect name by Air Malindo some time ago, at the airport.We thought that was our fault.This present situation is simply radiculous.Ihave been a loyal patron to Firefly.I will not give any rating until I get a response from them.
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Air Cairo

17 November 2021 Guest
The worst service ever After I paid for my tickets on thier official website I got shocked in the airport that they didn't list my name in the list of passangers nor 10 other passengers Egyptians and forighners while the economy seats were all booked by other passengers already , moreover they refused to upgrade our seats to business class although it was available in order not to add extra cost on them and obviously this is thier mistakes and we didn't catch the flight. and there's also two foreigners with me claimed that the same situation happened with them 3 days before with the same company. After many calls the company finally told me to go to another terminal to catch another flight after 4 hours of my original booking. Very unprofessional and shame on the airlines industry.
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Myanmar National Airlines

30 October 2021 MTPT
None of the contract phone numbers are reachable.
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British Airways

25 October 2021 Guest
I had originally booked a flight DUS to CUN with a 5-hour airport swap in London. However, BA changed the flight times of the first leg leaving me with a mere 30 minutes to get from LCY to LGW. I've tried calling, using the live chat and sending messages on Twitter but I can't seem to get in contact with any real human beings.
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Lion Airlines

23 September 2021 Guest
This airline has the worst customer service and ticketing system. The flight ticket that you buy could change whenever and however this shitty airline want. Don't bother call the customer service because you need to wait at least an hour, just to hear that they are sorry and cannot do anything bla bla bla. Super not recommended. They monopolize the low budget air travel in Indonesia, so they can do WHATEVER they like.
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Thai AirAsia

09 September 2021 Meena
I give this airline a zero rating. I rate travelocity a zero as well, for selling me this ticket. The airline cancelled flights and neither travelocity or Thai Air Asia will refund. Wrote and called.
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Small Planet Airlines

09 September 2021 Small Planet Airlines Number 1-888-589-1015
We booked a vacation with Monarch last August to go to Kos with Little Planet Airlines this August. We received an email 2 days ago informing us that the airline will no longer be flying to Kos this summer on a Saturday. Therefore, we have now lost our vacation as the hotel is now booked on alternative flights that were offered. We would never recommend Monarch or Small Planet airlines to anyone!
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27 August 2021 Guest
Worst airline ever with the worst employees ever..Can I give a zero star rating????
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20 July 2021 Guest
Worst service ever! A one-hour flight has turned into a ten-hour struggle
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Aeroflot - Russian Airlines

29 June 2021 Guest
good company one of the best!
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Malindo Air

15 June 2021 Guest
I bought Malindo Airlines before the Pandemic occured and they cancelled my flight did not tefund only give voucher. The voucher is rubbish.
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Southwest Airlines

25 March 2021 Shirly
Description of Problem/Inquiry/Comment: On march 24th 2021 I was in my first flight nightmare. As I was requested, I was wearing a mask the whole flight. The only thing that happens is because the mask was big on me, it was sometimes under my nose, and I fix it immediately when the flight attendant asked me to. I was at the beginning of the plan, and somehow I was the only one she was looking for. My dog was under the seat in his bag, his head was out because he was barking since he has anxiety, she was telling me to put is head in and the other flight attendant said it's fine because he didn't let people sleep. When we landed, a manger name Julian Sanchez was waiting for me, telling me she is going to call the police if I'm not giving her my name, while the other flight attendant screaming "dirty jew" and lying saying I was treating her bad, when I never ever reached to her even once! The flight attendant clearly was racist to me, lying I refuse to wear a mask, when I never ever refused to wear a mask, people on the flight next to me can tell it!!! When I was asking julian Sanchez to get the flight attendant name, I've been refused by her, violating my right the file a complaint against this flight attendant, whome I think should leave the airline since she give it a really bad name! I never felt so ashamed and embarrassed. I called the customer service and they didn't want to tell me her name, like the manager Julian Sanchez told me to do. I find the flight attendant a layer, racist and very rude. I find myself powerless against a big company that won't care, and will do everything to protect their employees and names. If I had a video to document all what happened, everything was easier
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Bulgaria Air

24 March 2021 Guest
In a pandemic you would think that being in contact with less people is the goal and responsibility of every person/company /government. Apparently not for Bulgaria Air. Instead, they mix several flights to make sure you get in contact with as many people as possible... The day before they changed the flight - now it passed through Frankfurt to Sofia. Instead of a direct flight from Berlin of 2 hours, the flight took more than 4 hours. They did not inform us in any way about this, I was pleasantly surprised when I arrived at the airport... This was because they combined a few flights, exposing us to people from two countries and minium 3 cities. Somehow, their statement in the beginning of the flight "We make everything we can to protect you from the virus." seems so empty and quire ironic in the view of the situation. The flight was packed so much that seat bookings overlapped with each other! I feel the need to compromise the safety of their passangers during pandemic just so they can win more money is absurd. Or if you will do it, don't even bother saying you actually care, because you clearly don't! If you have the option to travel with another company I would strongly recommend it! Bulgaria Air does not care about you.
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Thai Vietjet Air

22 December 2020 Traveler from Europe
Before the epidemic, I bought a ticket from Danang to Bangkok for $ 162. The flight was canceled in November, I asked for a refund citing the terms and condition, I have already written four letters but they dont want to pay. A terrible, incorrect airline! I would never travel with them and would not recommend it to anyone. They must be avoided by far!
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El Al

22 December 2020 Guest
My el al flight from South Africa to Tel Aviv was cancelled by the air line because of the corona virus. I submitted a request for a refund 6 weeks ago and am still waiting to get my money back. My family and I utilized the services of 4 other carriers during this journey and ALL of them issued refunds within days. The only problematic airline is El Al. Why?
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Eastar Jet

20 October 2020 Guest
I booked my tickets through and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with or EasterJet again.
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Oman Air

18 October 2020 Shahnaz
I had an extremely frustrating experience with Oman Air. On 4 Sep 2019, my daughter booked two online return tickets from Brisbane to Tehran and Tehran to Brisbane for my husband and I. Our flight to Tehran was on 24 December 2019 which was done with no issue. But our return flight was on 21 March 2020. Because of Coronavirus, I got an email from Oman air on 28 February 2020 that the flight was cancelled because of Coronavirus. As we had to return to Australia, and the flights from Tehran were to be restricted, we urgently purchased another flight and returned to Australia. I contacted Oman Air several times and was put on hold for more than two hours, with no answer at all. I sent an email to Oman Air and I got an automatic email on 28 of April 2020 that they received my refund request. And then on 7 of May 2020 I got another email that I should contact the site I have got the tickets. I contacted the site, but they declared that I should contact the airline. I emailed Oman Air again and on 8 of September I got another response that they could not refund. I know there is a crisis and I understand the situation well. But I suffered a lot of problems and extra expense to return home. It is neither fair nor reasonable to ignore my case. I request to be refunded of the flight which is cancelled by Oman Air or issued other flexible return tickets because international flights are not available from Australia currently. Oman Air has cancelled our flight and it is responsible for refunding or extending our tickets. But it does not accept its responsibly. I do not like to fly with such an irresponsible Airline that do not respect its customers right and I do not recommend it to anyone.
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Ural Airlines

29 September 2020 Guest
My fly was cancel due to covid but they do not pay back. The phone does not work any more. Afther fulling the form it says it will pay in 2 months does not true. Also they do no send a confirmation afther fulling the form. Do not go with this airline.
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Asiana Airlines

31 August 2020 Michelle
Worst experience ever . . . Poor customer service, rude n still havent refund my ticket yet like they had promised not too mention my luggages got lost too.
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Jetstar Asia

04 August 2020 Guest
Wow! what type of airline is this! Can't reach any of staff from Jetstar. Nobody pick up the phone, no email reply at all.
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