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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Thai Vietjet Air

22 December 2020 Traveler from Europe
Before the epidemic, I bought a ticket from Danang to Bangkok for $ 162. The flight was canceled in November, I asked for a refund citing the terms and condition, I have already written four letters but they dont want to pay. A terrible, incorrect airline! I would never travel with them and would not recommend it to anyone. They must be avoided by far!
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El Al

22 December 2020 Guest
My el al flight from South Africa to Tel Aviv was cancelled by the air line because of the corona virus. I submitted a request for a refund 6 weeks ago and am still waiting to get my money back. My family and I utilized the services of 4 other carriers during this journey and ALL of them issued refunds within days. The only problematic airline is El Al. Why?
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Scoot

10 December 2020 Guest
scoot airline had the worst customer service, cannot fully refund the tickets to CC due to covid 19 and offer refund through voucher which valid for 3 month. voucher worth 20% of the ticket you spend.
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Arik Air

18 November 2020 Welmer Gaiya
Today (18/11/20) was my first time following Arik and it left me with an unpleasant experience.. The passenger next to me was playing music from his phone out loud and what the air attendant do when I complained? Nothing!! He stood by and let the passenger increase the volume while throwing all manner of insults at me while acting crass, this is exactly what is wrong with Nigeria as a whole. Imagine if every passenger decides to turn their music on without earphones? Very annoying and rude..
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Eastar Jet

20 October 2020 Guest
I booked my tickets through Trip.com and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, Trip.com suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with Trip.com or EasterJet again.
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Oman Air

18 October 2020 Shahnaz
I had an extremely frustrating experience with Oman Air. On 4 Sep 2019, my daughter booked two online return tickets from Brisbane to Tehran and Tehran to Brisbane for my husband and I. Our flight to Tehran was on 24 December 2019 which was done with no issue. But our return flight was on 21 March 2020. Because of Coronavirus, I got an email from Oman air on 28 February 2020 that the flight was cancelled because of Coronavirus. As we had to return to Australia, and the flights from Tehran were to be restricted, we urgently purchased another flight and returned to Australia. I contacted Oman Air several times and was put on hold for more than two hours, with no answer at all. I sent an email to Oman Air and I got an automatic email on 28 of April 2020 that they received my refund request. And then on 7 of May 2020 I got another email that I should contact the site I have got the tickets. I contacted the site, but they declared that I should contact the airline. I emailed Oman Air again and on 8 of September I got another response that they could not refund. I know there is a crisis and I understand the situation well. But I suffered a lot of problems and extra expense to return home. It is neither fair nor reasonable to ignore my case. I request to be refunded of the flight which is cancelled by Oman Air or issued other flexible return tickets because international flights are not available from Australia currently. Oman Air has cancelled our flight and it is responsible for refunding or extending our tickets. But it does not accept its responsibly. I do not like to fly with such an irresponsible Airline that do not respect its customers right and I do not recommend it to anyone.
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Envoy Air

15 October 2020 Marcella Moody
Your Flight Attendance Yolanda Hawkins made my day, she was very professional and super friendly.
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Ural Airlines

29 September 2020 Guest
My fly was cancel due to covid but they do not pay back. The phone does not work any more. Afther fulling the form it says it will pay in 2 months does not true. Also they do no send a confirmation afther fulling the form. Do not go with this airline.
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Asiana Airlines

31 August 2020 Michelle
Worst experience ever . . . Poor customer service, rude n still havent refund my ticket yet like they had promised not too mention my luggages got lost too.
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SunExpress

19 August 2020 Guest
Horrible service, rude staff. We were left at the airport in Antalya .they didnt let us fly back to berlin even it was against the law.
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Lion Airlines

10 August 2020 Vijay Fernandes
I had a Return Air Ticket on Lion air Thai Lion Air flight SL 0219 scheduled to depart from Mumbai, India (BOM) to Bangkok Donmueang, Thailand (DMK) on 30 Apr 2020 this was cancel due to Covid, I have mailed them and they told me they will refund the full amount, each time I have reminded them on refund status, there was reply saying all the refund are in process and then after sending reminder they stop replying. this has put the Lion Air Image in very bad, I hope the CEO read the mail and act on this.
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Jetstar Asia

04 August 2020 Guest
Wow! what type of airline is this! Can't reach any of staff from Jetstar. Nobody pick up the phone, no email reply at all.
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Ryanair

14 July 2020 Guest
RYANAIR !!! - Cheap - but NOT cheerful. Be very careful before confirming any bookings - because once you pay, these Irish fraudsters have got you by the short and curlies. It is all take and no give for any errors or changes. Unscrupulous, un-sympathetic, scheming and devious airline.
 
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Bahamasair

13 July 2020 An American Visitor
This is a pathetic excuse for a commercial business which masquerades as an international airlines. I live in Orlando and called the 800 reservations number this morning. Their time of opening is 08:30 but after 3 calls got some one at 08:40 AM only to be put on hold by the agent who then disconnected the call. Bought two reservations about three weeks ago to fly at 08:15 PM on July 03 and July 17. On July 03, we showed up to the airport only to be told there was no flight - we never received any communication. I am currently on hold once again waiting for someone to tell me whether there is flight on Friday 07/17 at 08:15 PM. Just got disconnected again by an agent. This is a joke - customer service is non-exist - the agents come across as if they would rather be somewhere else. The Bahamas is hurting for tourism dollars and this is the way they are treating folks from the Us. I plan to file a complaint with the FAA.
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Interjet

01 July 2020 Guest
My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. We showed up at the airport ready to go and they told us the flight was cancelled. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. Eventually we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy." I am very upset by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing.
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Royal Jordanian Airlines

18 June 2020 Gerard LAINE
Just THE WORST COMPANY ON EARTH !!! > they cancel your flight > they are unable to offer you a replacement flight, whereas they belong to "Oneworld" association, like other companies that still fly, > they are unable to tell you when they will fly again (or they give you 3 different dates on the same day!) > they (try) to refuse a refund, when they are forced to do so by law, > they "offer" you what they call a "free rebook", asking you to pay 73% extra, ...and most importantly, most of the time, they dont even respond to your messages (less than 15%), And when they do, they dont respond to anything! Why do I have to rate them 1/5, when they deserve a 3 ...below 0? Run away from this company!
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Air France

16 May 2020 Guest
One of the poorest companies i have ever used. continual refusal to process refunds as law states. People will remember wher pandemic is over
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Stobart Air

14 May 2020 Guest
Cabin crew are lazy and rude on the Isle of Man to Manchester route , poor English level
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Smart Wings

13 May 2020 Guest
smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, Im not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back
 
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Travel Service Airlines

13 May 2020 Guest
smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, Im not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back
 
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Trans States Airlines

07 May 2020 Guest
Great crew. On time. Nice flight
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Emirates

07 May 2020 Guest
We request refund of the full amount of $7000.00 for cancellation of two Business Class tickets due to travel ban by Government of India for other nationalities due to Covid 19. We were told that we will get refund within 15 working days because we filed the refund/cancellation on March 12, 2020. The staff is rude and told us it will take 6 months to get the money back. Do not travel through Emirates and I prefer to travel through Gulf airlines from USA.
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Aerolineas Argentinas

30 April 2020 Marilyn K. Widd
My husband and I would like to express our extreme displeasure with your customer service! While on a vacation in Argentina, due to Covid 19 two booked flights were cancelled by your company. Although this virus is not your fault, the lack of a refund concerns us greatly! We are still stranded here in Argentina, basically homeless! We have been forced to live in a TERRIBLE, yet expensive hotel for almost 6 weeks! If we had received a refund in a timely manner we could have purchased a flight to leave. Not every vacationer is wealthy! We are NOT! Now are credit cards are maxed out! No one answers phones or emails. When a request for a refund has been submitted, no confirmation of even having been received! Please remember, after this is over, some companies will stand out as having cared, others not! So far we will not ever again consider ypur airline for our future travel plans!
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Eva Air

25 April 2020 Parnell
The company refuses to refund money in a timely manner and their customer service in the Beijing office is appalling. There is no reason a refund should take 2 months to process, when tickets were only purchased a week before being cancelled. Even during these stressful times in the world, there is no reason this is necessary. Amanda, the agent assisting us, shouted at us for insisting on a timely refund, and then ignored us for several minutes while we tried to ask for the manager. We were even told the refund has been processed and was suggested to reach the bank we made the payment with. When we called to verify, there was no record Eva Airways had processed the refund with them. Do better!!
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Pakistan International Airlines

26 March 2020 Guest
I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this. When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK. When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me. I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.
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Aurigny Air Services

19 March 2020 BobGuest
Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled non refundable . Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!
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Malaysia Airlines

19 March 2020 GuestJayasegaram
Very bad and unfriendly app No update on current situation re lockdown Asked a simple question Can permanent residence of the UK travel back if they are a Malaysian passport holder No answer No update from airlines and unable to contact anybody I can understand why they are losing money now when the on ground care is so bad and show no consideration for customer well being My flight to London is on the 29/3/2020. What do I need to do ? Please reply so I may make arrangements
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Miami Air International

13 March 2020 Sissy
Never have I ever had a worse experience. My group arrives 2 hours early and the airline had none of our info ready. The flight was scheduled to leave at 8am and we didnt receive our boarding passes until much after that. They then proceeded to not let me board the flight due to a passport issue and had no sympathy. Also didnt get a refund at all, when i went over to southwest they treated me with so much respect and were so helpful. They got me the soonest flight out so that I could meet my friends on the trip I paid for that I wouldnt have gotten a refund on. I do NOT recommend this company to anyone.
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Azerbaijan Airlines - AZAL

08 March 2020 Farid
Very comfortable flight and excellent service !!!
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Pegasus Airlines

05 March 2020 Guest
Terrible airline. No repercussions so I they don't improve, no regulations to monitor their service and process. CEOs of airline are friends with the president so theyre comfortable in their mistake. Already had several plane crash in the space of 6 months. Cheap is not always better don't waste your time with this good for nothing airline. Horrible staff, horrible customer service and horrible owner.
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Jeju Air

03 March 2020 Guest
This is the worst airline I have ever used. They canceled my flight twice and never sent me any notification, despite their customer service rules specifying they would provide prompt notification. I attempted to contact them multiple ways and never could get in contact with a customer service representative. Never again.
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Rwandair

28 February 2020 Guest
Seems its a trend. 8 of us arrived in Kenya only to be told our luggage was left in Joburg. No reason given, just an instruction to come back later "to check". No guarantees whatsoever. Terrible. Imagine having all your toiletries checked in and after hours of travel you still cant take a bath. Furious.
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Jin Air

25 February 2020 Guest
The phone number registered is not working so its kind of anoyying . I cannot even change my flight date, I've been trying to do so for a couple day. Why is the number for the customer service is not fucking working?
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Royal Air Maroc

17 February 2020 Guest
Without doubt the worst service ever. Booked to fly with Royal air maroc to Casablanca june 2019. Queued at check in desk for 2 hours luckily we were early, boarded plane 5 minutes before take off time then sat on plane for 4 hours. A group of wealthy Morrocan teenagers were traveling and 1 had lost passport. Then told to disembark because flight was cancelled. Back to collect luggage from carousel then queue at checkin desk, another 2 hours, to be allocated accomodation. We are now 1 day late. Told to get to checkin desk at 07.30 for a flight at 09.30. Queued again until 09.15. flight eventually left at 11.30. Arrived at Casablanca and had to wait 2 hours for luggage at carousel. Claimed for compensation as per EU regulations and was told it would be paid, then nothing for 6 months despite repeated reminders. Then made complaint to UK CAA who could not get a response either. If this company ignores CAA who can say what regulations they flout, are the aircraft safe?
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Norwegian Air Shuttle

14 February 2020 Guest
I lost the return ticket from Gdańsk Poland to San Francisco because the plane left earlier and I had connection in Oslo /Oslo to Paris and from there to San Francisco since I missed the 1st flight ,they sold me a ticket to Oslo but to the wrong airport I had to buy a train ticket to the right airport then missed the 2nd flight Oslo to Paris spent the night in Oslo and got another ticket Oslo to Lisbon and to San Francisco.waisting time and money.nightmare never again they cheat even on the chapta
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T'way Airlines

11 February 2020 Guest
T'way suddenly cancelled all flights from CNX to ICN starting Feb 12. They notified customers via email on Feb 11, basically stranding several hundred people in Thailand. They're not even automatically refunding your tickets - you have to fight your way through their awful online booking system to cancel your booking on the flight they've already cancelled; and I'm still not sure if I'm going to get my money back. This company is an absolute scam. Avoid like the plague.
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SWISS International Air Lines

07 February 2020 Lalit Kainth
It is the worst airline I have ever used. Took a flight from Toronto to Delhi. One suitcase never reached India, totally dumb local staff working at the lost baggage office in Delhi. Had no sympathy for a customer who had 2 kids waiting to get out of the airport. The suitcase had belongings for 9yrs old girl travelling to india for the first time. Had to by buy all the clothes locally for stay in india, not to mention we came to attend a wedding. Staff at delhi is very poorly trained. Left india after 11days of stay, called them at delhi airport to inform that the suitcase should be sent to toronto home address if recovered. They called after 2 days to my secondary number in India to inform that they found the suitcase. I called them back to instruct again the suitcase has to be delivered in Toronto not Delhi. After 2 days i called again to check what happened and I was told the suitcase came to delhi airport. And the girl said they will send it to toronto and I should go pick it up at the Toronto airport. Which sounds so stupid to me. So far I haven't received any further update and I will have to call them again. It is so sad that the airline does not care at all. Too bad that they lost my entire family business in Canada and India. And we will talking about our bad experience with swissair for the rest of our lives, which leads to loss of many potential future swiss air customers. My feedback is to help the airline and see if someone at your head office actually cares and will contact to discuss further ref DELLX19245
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HK Express

01 February 2020 Guest
After we spent the night at the airport waiting for a flight, they refused to board us. They provided no help and just told us to call customer support that said they will review and get back to us in several days. No apology whatsoever, and it's been almost a week - no response, no refund, and we had to book very expensive tickets to return home. Just outrageous behavior altogether. I've been flying for many years and nothing like this has ever happened to me.
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Flyadeal

14 January 2020 A.Shaikh
My flight was cancelled by Flyadeal and they sent me email about it. They gave an option of refund and I requested for a refund but no proper response yet from them, since a month. It is impossible to speck to anyone from this airline. They have number with a recorded message. I want some support from similar persons so we can all take legal action against this air line. We need to complain in legal way to Saudi Aviation Authority & International Airline Authority to cancel this airlines licence. Please contact me on mobile # +966506848709 I had to rate it with 1 Star. There is no option for 0 or -ve Star.
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Nouvelair Tunisie

13 January 2020 Kappeyne van de Coppello Joost
Tried to book and pay for ticket from CDG to Monastir. Credit cards kept declining...left numerous messages at the website, phone service, submitted issue with message, 24 Hours later no response whatsoever ever... customer service Big O.... internet booking, Big O.. very disappointed
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Air Madagascar

09 January 2020 danie de goede
Don't ever travel with them. It is not an option. Got stuck there with loads of passengers recently for no reason. Put up into a Chinese owned mafia hotel, where the owner intimidates guests. Real time nightmare! Some guests are stuck for two to three days on average. It is almost like they want you to find yourself another flight out of there and pay for it. If you have to go to Madagascar, fly Kenyan even if you have to fly to Kenya and then home.
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Silver Airways

04 January 2020 Mike Drury
This airline regularly bumps passengers. Causes missed connections and offers no compensation. The folks at the counter are nice, the service is ridiculously unreliable. Having a ticket is literally meaningless. Avoid this airline at all costs.
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Air Sunshine

03 January 2020 David
Flights always late and no communications from staff. Would not fly again.
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Air Italy

28 December 2019 Valerie Burns
This is the worst airline I'e ever dealt with. They lost my bag in Milan causing me to go to the lost and found office after a long travel. My retreat in Cortona was stressful since I was chasing my bag everyday while I was there. It was lost for 5-days. I had nothing to wear, no toiletries. I then traveled to Florence where I was forced to go to the airport to retrieve my bag. My 1st day in Florence was traveling by 2 buses and a tram to the airport. Air Italy refused to deliver my bag to me after losing it for 5 days and it had been in Milan the whole time. I had to pay for a cab equaling $50 dollars back to my Airbnb. I received an email from financial services telling me I needed to fill out appropriate documents without any instructions, no attachments, nothing. I was traveling in Italy for a month with no access to a computer. On my return home I asked a senior rep from Air Italy how to file a complaint and it took her some doing to figure it out. When I returned I filed attaching all required documents, which had to be scanned. They were 3-weeks late in promised response simply telling me I didn't file within 21 day period. After chasing them for 2-months and no luck getting anyone on the phone, there wasn't one place indicating 21 day filing period. They should've reimbursed me up to $100 a day for each day bag was lost and reimbursement for cab. This has caused me many hours of stress and time! The worst customer care ever!
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Buta Airways

04 December 2019 Luca Gentile
Buta airways makes you pay 25 euros for carry on luggage if you have 'budget' class tickets. After decades of travels this never happened to me. This practice is misleading, not to say illegal. I will avoid this airline in the future.
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Flybondi

21 November 2019 Guest
I have bought two tickets to go from Mendoza to Foz do Iguaçu on Christmas eve 2019. When I bought them, I had a receipt by mail; and, sure enough, the money was withdrawn from my account. When wanting to check the reservation several months later, I went to the Flybondi home page only to find out that the flight has been cancelled!! I am SO glad that I checked. I have managed to get the last two tickets with another airline out of Mendoza on the 24 December, but when I want to get my money back (and potentially also get an explanation for the whole case) I cannot find any contact information about Flybondi than a postal address. No mail adresse, no contact form, no phone number. This is just soooo bad. Take my advise: Don't ever chose to fly Flybondi.
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Nok Air

16 November 2019 Yukie De Andrade Kato
Don t fly with them!!! We had a flight from krabi to Chiang mai on November 9th. Nok air didnt had all the documents allowing them to fly. As a consequence our flight got delayed more than 4 hours! We missed our conection in Bangkok and they , instead of putting us on another flight to Chiang mai, sent is to Chiang Raí!!!!! They are not serious, don t give information and ignores all complaints!!! And the flight was not cheap!!
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Cebu Pacific Air

16 November 2019 Guest
I don't know who is responsible fot IT and customer service in this company. It is beyond the worst I ever experienced. Website down for days, customer help talk like robots - no help at all.
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TAP Portugal

15 November 2019 Donald Williams
Tap airline Complaint #2019/431634, 2019/433009 Traveling from London to Lisbon we purchased two tickets which included one checked bag each. My wifes ticket 0477430530864 and my ticket 0477430530863 each had one checked bag and one bicycle. We paid for the bikes separately at checkin receipt numbers 91403874; 70.00 EUR each, we also had to pay for one bag 90 EUR (91403874). The checkin person decided to allocate three pieces to myself and apparently only the bike to my wife. She made an error that I tried to get her to correct, but she would not listen. I expected this to be refunded to my credit card as this should never have been charged to me. Our tickets clearly state that we are each entitled to a free checked bag. When I challenged the checkin person, she said only one free bag for two people was allowed. As we had been travelling for many hours previously from Vancouver, we were at a loss to continue the argument. I expect TAP to be more professional and honest than this and expect a full refund of $90.00 euros. To this date they have refused to deal with this claim. I would not recommend this airline, they passed the buck at each stage of complaint and will not allow any human interaction. We asked at the gate in London, the agent there looked up our tickets and was shocked that this happened and assured us TAP would refund this at the airport in Lisbon. Upon arrival In Lisbon we went straightaway to customer service. There were three women sitting there, no clients, just chatting to each other, upon hearing my problem, she simply shoved a business card at me and told me to go online. Quite rude, terrible image for the company. When I tried to address this online, there was no category that fit, so I asked hotel concierge to call TAP. She did and when I talked to someone I was told to fill in the form incorrectly and not to worry as a human would read this and send me a refund. I was denied any refund as the checkin person decided to put both checked bags on my husbands ticket and none on mine. This has ruined my vacation and taken up hours of my life I will not get back. We have travelled the world many times over and this is the worst airline that I have ever dealt with and that includes India, China and Africa! Winning the worst customer service award is not what I expect from a star alliance member, or a country such as Portugal. This is a poor reflection on your country.
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Icelandair

13 November 2019 Dave L
Booked a flight for family with a two day stop over on way to Glasgow. Booked on-line, all good when got receipt didnt have stop over. Called them and they said it would cost me $700 more each person to make the change for a 2 hr trip. They then got back to me to say they checked the web and their system screwed up so they would cancel the $300 fee but still charge me $400 + each. For what? Ironcially went online ten minutes after and flight would be $350 Why the difference? They admit their mistake but still charging me more
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