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 ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Copa Airlines

10 April 2019 Guest
Worst customer service ever in the world received by Julieta Basurto !!!! She does not know what real customer service is and her negative attitude should change. Why Copa has such rude and unprofessional employees ???? She did not put attention to our request and was busy texting on her phone and laughing. When addressed she told us to walk away and don't bother her. She did not even took time to look at our issue and refused to call her supervisor. Last time I fly Copa !!!!
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Red Wings

08 April 2019 Jelena NM
Red Wings airline Deceptive prices, made up additional charges and rudest staff ever I must warn all travelers about Red Wings airline because they are the most unprofessional and untrustworthy airline I had a misfortune of dealing with. I am a frequent traveler and I traveled through Europe, Asia and Africa and I never encountered such treatment. Me and my husband and mother flew fr om Belgrade, Serbia to Moscow Domodedovo airport (outbound: march 23rd and return march 30th 2019). First they make the booking process really complicated and you dont have the option to get a ticket with check-in baggage (I purchased tickets via skyscanner, sent them additional baggage request just to be informed that the airline does not offer that option). I contacted Red Wings and got the response I can purchase the baggage on their website, but since I didnt purchase my ticket via their website but via third-party site, that was impossible. So they told me I could purchase additional baggage at their counter at the airport and that the price would be 2500 Russian rubles (around 35 euro). That was not true because they charged me 50 euro for that (I kept the receipt)! Second the airplane personal was the rudest ever I never saw such treatment, no smiles, no please they were fighting with some passengers in the rudest manner. Third on our way back they CHARGED US ADDITIONALLY for the carry-on luggage! I flew around the world with that suitcase and low cost and regular, and NEVER, no one ever charged me the price of a 23kg suitcase for a 5kg bag that fits the global carry-on standards but only in Russia it is bigger than allowed (!!!). Just to be clear in Belgrade (wh ere we were flying from) they regularly checked it and let us pass without problems, this was just on the way back. Fourth since we made a complaint at the Domodedovo airport in Moscow not just because it was outrageous to charge for a bag that was free on our way over, but because the staff at the check-in was extremely rude, unhelpful and even dismissive and sarcastic all three of us were shocked at that behavior. That was March 30th, and to this day (April 8th) no one from the Red Wings airline made contact or responded to the complaint. So to sum up I honestly recommend you avoid this airline because you will get overcharged, disrespected and mistreated and that is something you dont want when you travel. They are deceptive about their prices and very rude to their customers so it is safe to say I will never travel with them again, nor will my friends and acquaintances.
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Flair Airlines

06 April 2019 Kelly
Worst airline. A business model where they gladly take your money and set up a system for zero accountability or responsibility. No employees at airports. Call center staff with zero information or power to do anything other than the placating I apologize, there is nothing I can do... Find the number to corporate and call them 40 times a day for 2 months. See if that fits into their business model.
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Seaborne Airlines

04 April 2019 George Lyle
Its been 4 months now since I traveled on seaborne airlines and with multiple emails regarding my bags being broken into and stuff stolen I get no reply other then form letters from the emails I was told to write to . I have sent like 30 emails and still 4 months later no reply. There is no phone number to call its just email and its worthless. I had about $500. worth of things stolen and it appears seaborne cares nothing at all about their service nor do they care about my experience.
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Air Sunshine

02 April 2019 Guest
Absolute worst airline I have ever flown. Booked a flight for my family from St Thomas to Virgin Gorda. Also booked a flight for my father who's elderly and just healed from knee replacement surgery. Flight in was just OK. Check in was disorganized and staff was rude. They left 1/2 early - thankfully we were there at that time. Father was leaving a day later from VG. They decided to cancel his flight out and make him take a ferry from VG to Tortola and they would fly him our of Tortola. We called customer service asking for reimbursement for ferry and taxi which was $45. Thy said "you could have taken another airline" and hung up on me. Her name was Carmen. Guess what? They are the ONLY airline flying out of VG. so no, we cannot take another Arline. We email custom service and they told me that they were just going t cancel my dads flight all together and they they were "making a special trip for him", even though he paid for the ticket weeks in advance. We said what next, you are going to cancel ours? Yep, they sure did. The evening before our flight they cancel our flight sighting "operational necessities", even though were flying with a child. Note, my husband called the airline and asked to be booked on that flight and they happen to have availability. Now they only want to refund $300 when we paid $900 for our ticket. We had to pay $300 for ferry tickets, taxis and spend the entire day getting back to St Thomas. This company is a disgrace to Virgin Gorda tourism and should be reprimanded for their shady business practices and treating travelers so poorly. Will not be traveling to Virgin Gorda again anytime soon because of this airline.
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Aruba Airlines

27 March 2019 Kristie
They canceled my flight with no alternative for the same day and now refuse to issue my refund. They have ignored my emails and state they cannot assist over the phone. There is no escalation contact and no contact information for anything other than email and customer service. Worst airline ever. We purchased 3 tickets and they expect us to just go away. Not before I ruin their reputation first!
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Smart Wings

25 March 2019 Guest
Awful!! Used this airline from Gatwick to Prague, was delayed for over 6 hours! Spent nearly 2 hours at the departure gate! Have since tried the long road to compensation but impossible to contact them, have tried mailing, emailing and even telephone, no reply! 3 years have passed and I would NEVER use this cheap and nasty airline again! Pay a bit extra and give this one a wide berth!!
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Blue Air

25 March 2019 Popa Dragomir
They smashed my luggage. 6 months past and nobody cares. Try to avoid this company. 0 stars, not even 1.
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Jetstar Asia

24 March 2019 G
WORST AIRLINE, EVER, EVER, EVER !!!!!!!!'!!!!!!!!!! IN EVERY POSSIBLE WAY !!!!!!!!!!!!! ZEROS, IN ALL CATEGORIES, FOR SURE !!!!!!!!! AN, CUSTOMER SERVICE SO, SO BAD !!!!!!😡😡😡😡😡😡😡😡
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Frontier Airlines

22 March 2019 Guest
Frontier has a very high cancelation fee of $119. Their cancelation policy is listed differently in different places on their website. If you look in the wrong place you WILL BE MISLEAD! Make sure to read on their FAQ page here faq.flyfrontier.com/help/will-i-be-charg... Additionally, their website will not inform you of the policy before you cancel the flight. Your money will just be gone with no explanation. I could not even tell that my flight reservation had been canceled nor did I get an email that made my cancelation clear. I had to call and wait to talk to a representative on the phone just to confirm that my flight had indeed been canceled. This company has lost a customer.
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Enter Air

22 March 2019 Guest
Very bad. Makes Ryanair look like a 5 Star airline. Avoid at all costs.
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Caribbean Airlines

22 March 2019 Anon
Caribbean airlines needs to drug test their crew regularly as I see so. Many pilots I know abusing cocaine. Especially the younger ones. Also breaking all the rules of safety and integrity of the airline.
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Air Antilles Express

20 March 2019 Guest
My flight from St Martin to Guadeloupe was cancelled - 2 years ago. Since then I have been trying to get the refund owed to me. The phone number always gives the message: this system is busy, please try later' and the client service just advises me to fill in another form (I have done this twice already). More than 60 emails, several promises of a refund, and I still have not received my money.
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Tigerair Australia

11 March 2019 Kym
The only afternoon flight Adelaide to Sydney 27Feb19 was delayed, then we boarded, next disembarked, later that evening the flight was cancelled. The cost flying to Adelaide to catch Tiger, overnight accommodation in Adelaide, no show fees at the motel in Sydney ( their phone did answer the previous evening). Could have caught Virgin next morning but Tiger texted and emailed saying they would depart 10am next morning. The flight was delayed then rescheduled 300pm which was too late to visit the Consulate in Sydney and we had a very very important need to be in in Whyalla by 12 noon thursday. The early thursday Jetstar return flights were rescheduled for the following week but at a cost and we flew back to Whyalla. Our losses amounted in excess of $1000 and a separate issue the Tiger flights to Sydney were charged 3 times. Our calls to Tiger and on line lodging of the details of this item had been done the week before. As of today, no resolve. Tiger did refund the one of the charges for the actual flight. No reply to a second follow up email and phone call. No a good day for myself and my partner! The wrongly charged amounts for air fares will be pursued. Whether we can get any of our losses re the delayed/cancelled flight is unknown. I have booked many tens of thousands of dollars for flights, for myself and friends online, but never have I been charged twice for a failed booking.
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Level

09 March 2019 Izan
Really like it. I flew with them to do holidays to SF. Screen. No food, but its better cause you can choose what you want to eat. Always on time. Leg room a bit tiny.
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SAS - Scandinavian Airlines

07 March 2019 Estephanie Hårstad
We use this airline on Dec 26 from oslo to hongkong... we have very bad expereince because of the delayed departure from copenhagen so we have delayed arrival in hongkong as well...thats the reason we didnt get our flight from manila to cebu on dec 28 10pm soppose to be...the worse thing is some agent from SAS pick up us in arrival in hongkong and guide us to check in going to bangkok....extremly very bad fligh..we are staying in bangkok for many hours before the morning come so that we can check in again going to Manila...
 
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La Costena

03 March 2019 Rita
I would like to report how bad service is given to pelople who have to fly this airline, My experience from Managau to Bonanza recently was a bad experience. First they charge excessive rates with lousy service. Supposedely two flights and never tell you in which flighy you are going.onlt special people. From Bonzana to Managua even worse. I had to wait a whole day to return to Managa, not even tell clients little info favoring employees from HEMCO and leaving people just waitin. Employee in Bonanza were very courteous abd had hand tide. U need to upgrade service, runway, office space. PLEASE TAKE ACTION.
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Precisionair

02 March 2019 Guest Leah Wekati
My husband purchased a ticket from Nairobi to Dar es Salaam I arrived an hour and a half before my flight but was refused boarding we talked to Precision are they confirmed an hour is plenty to be ahead I have not resolved this issue or the extra expense
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Arik Air

27 February 2019 Adedoyin Luwaji
Team Arik, I booked a return trip for Accra to Lagos on 30th October 2018. I was meant to depart Lagos December 2nd and return December 16th. I showed up for my flight only to be told it was rescheduled to an earlier time for which I was not notified and customer service told me to apply for reimbursement. I had to purchase another ticket immediately at almost double the cost with Africa World Airline as I had to make it to Accra unfailingly. I submitted my request for reimbursement since December 8 and was told I will be reimbursed in 30 working days. I indicated my sister's account should be credited because I used her debit card to purchase the ticket. It has been 60 working days so far, the account has not been reimbursed, my follow up emails have been ignored and on the two occasions I got a response, It was a copy pasted verbatim 'we are processing your application' response from Bosede. I have urgent need my money but this refund process seems like rocket science. My email is samedoyin985@yahoo.com
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Jeju Air

26 February 2019 Guest
I was not able to pay the extra baggage online, and then you charge me the counter price. It was not my fault. I tried to do the booking 3, 2 and 1 days in advance. We tried from my iphone (x), my wife phone (7), my MacBook, and the computer from the hotel reception. Also from different browser. After that did not work, I ask the hotel reception to call your office and explain the problem. Nobody answer. After i tried to send an email, while i got a reply the the email address that appear online was not correct. I went 4 hours before the flight to talk personally of the situation.
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Allegiant Air

25 February 2019 Guest
On Monday 8-20 I arrived at the airport at 10:30am, waited for my travelling buddy, checked in to get my seat assignment and we took too long to eat (150 ft away but out of sight) and didnt get to the gate until 12:10 for our 12:31pm flight to Las Vegas, too late to board.. apparently the flight was closed. We waited at the boarding counter to talk with the Allegiant worker there and her supervisor for 5-10 minutes, asking what we could-should do at that point. They suggested other airlines for the flight to Idaho This cost us $385 each..our bad, I guess, on that one. However, we were told nothing about any Allegiant policies concerning our return flight despite talking to the 2 Allegiant employees for quite awhile. On the 8-27 return flight, we arrived at the Las Vegas airport at 2pm for the 4:07pm flight, returned the rental car and were at the Allegiant counter some time between 2:30- 2:45pm. There was no line. The Allegiant ticket counter person informed us our return flight tickets had been cancelled. I asked her why the supervisor hadnt mentioned anything on 8-20, when apparently we could have possibly saved the return flight. Not a word about this. We tried to call the ticket contact # for awhile (we never got through to an actual person) and the counter helper went on break. Around 3pm I asked when the flight would be closed, was told we had until 3:30. We asked the other counter helper, Stacy how much it would be to buy a ticket. She started looking into prices, at first helpful. This took awhile. A couple arrived, 2 people together and were behind me in line, Stacy asked if she could help them quickly. I said ok, stepped aside a few feet. As she helped them, 2 more groups of people stepped in line. I was next, according to what Stacy had said. We were getting nervous about the time. Stacy finished with the 1st couple who had been behind me. Then, instead of helping us (as promised) she started helping the 1st of the 2 other groups that had arrived long after us. I said, hold on, we are next, please take care of our tickets. She rudely said, no, she was going to clear the line. We were very upset, this was 100% unfair and extremely unprofessional on her part. I insisted that she please help us, as I had nicely said ok to helping the 1st couple. She ignored us, your customers who badly needed help and had been there 1st, long, long before anyone. She then helped the 2nd group that had arrived long, long after us and forced us to get back in line behind these late arrivers. I asked her why she was doing this to us and she said we needed to arrive 2 hrs early (while she was helping people who were very, very late). When we finally were being helped by Stacey, she told us our flight was closed, barely apologizing, instead being defensive and rude. She called someone to try to get us on, but too late, her unprofessional behavior had cost us the flight. We were offered a Friday return flight by Staceyagain, this was Monday! We were supposed to wait almost a week, paying for hotels, etc? Was she kidding? We had to pay around $100 for a hotel and found a flight the next day for $224. I also lost around $500 from missing a day of work and also had to rearrange many plans. Yes, we apparently made an initial time mistake but the 2 mistakes on Allegiants employees part cost us much $ and stress, completely unacceptable.
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Pegasus Airlines

25 February 2019 Aydar
Never travel with it!! They charged me 84 Euro for carrying my expensive surfing equipment which was in a special bag with "fragile" stickers all over it and you broke it. The new board that cost me 1750 Euro last year is now inusable. And they just said it was like that before. And it's even impossible to file a complaint on the website, because they require a baggage number that is obviously different from what I see on the baggage sticker. The shittiest airline!
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Ryanair

22 February 2019 Guest
I just discovered a new trick Ryanair is using to sting customers. if yozu look for a flight, it is quoted at the local currency of departing airport. once you get to the payment page, it converts immediately to the currency of your residence on record. I checked and realized they use a TERRIBLE exchange rate. It took me 15 min to find the page where you can convert back to the original curreny (where of course they tell you all kind of terrible things that might happen to you). once I did that and went back to the payment page, I relaized they added a charge for a "donation". another 15 min of searching and trying, and realized that when you click to chose local currency, the website automatically clicks the donation icon. so you have to be careful and unclick the donation icon as well. This is pure and simple a SCAM! if you can avoid them please do yourself a favor and stay away!!!
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Avianca

21 February 2019 Guest Jeanie Cotton
I have been waiting on the phone for over 1.5 hours . I already have a ticket, and I just want some information that could not be obtained online (although we are told the question can be answered online). It is extremely probable that I will never fly Avianca again.
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Malaysia Airlines

19 February 2019 Guest
Stay away from this mob. They take your money then start changing the flights and say you can cancel but they will be keeping 70% of the fare. Total rip off.
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BoA - Boliviana de Aviacion

17 February 2019 Guest
Continous postponements of flight, and no real information. Re-booking to a next day flight with no options. On the queue for re-booking overheard a BoA-representative say that "non-spanish-speaking" was not to bother about" (he did not know i understood some spanish). EcoJet had available seats on the same day, but they were not offered to me. Afterwards I bought directly from EcoJet. When I tried to get a refund from BoA, I was just told that "it is not possible". BoA ? Never again, if I can avoid them !!
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Air Mauritanie

16 February 2019 Guest
Poor service ever seen in my life. They don't deserve one star also
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WOW air

15 February 2019 Ian McSkimming
Land in Iceland and waiting for connecting flight to Dublin. Board shows no gate announced as yet. Next thing I see is gate closed and C27 announced as gate simultaneously. Run to find anybody in Wow livery-nada! Go to service information desk and staff indicate the end of the counter where Wow would be-no one there. According to one staffer, they all left because there was no activity. Yeah, tell that to the customers frantically trying to contact people they will miss in Dublin, who dont have the keys:instructions to the property we are renting in Tenerife. Customer service is a total fail.
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LOT Polish Airlines

28 January 2019 k.zenkner
I fly on Lot often and have always had very friendly, professional service. Compares favourably to Lufthansa or Swiss
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Kuwait Airways

25 January 2019 Guest
Very bad Customer care... Which means bad management. Pretend that somebody will come back to us soon but never happens in spite of multiple messages. No excuse for big delay and being sent to Milan instead of Paris... Irreponsible company => dont take it since irresponsibility affects every segment of a company... including safety a day or another
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Winair

25 January 2019 DONT FLY WITH WINAIR
Winair, the company of shame! I travel around the world often and Winair is the worst company I have ever taken. I made two trips from France to St. Barth, with three flights in all These flights cost 1500 euros. On two occasions, I could not take the flight between St. Martin and St. Barth when I arrived on time from Paris. The reason? The poor organization and incompetence of the Winair staff. The first time, I had a ticket "Standby". We were many passengers waiting in the heat in a large hall. The hour of our flight had arrived and we had no information. After a while, they called passengers for St. Barts and people rushed and pushed for a place. Many people could not fly, and we were told that there would be no more flights to St. Barts. We then wanted to get out of the airport to go to the boat, but we were stuck in the airport. Finally, we were able to leave an hour later, and the taxi had to drive very fast to arrive on time to take the boat. I had to pay 20 euros for a taxi and 90 euros for a boat. The sea was very bad and I was very sick on the boat because of the sea and fatigue. I was up since 3am (French time) and I was traveling since 20H. When I arrived in St. Barth I had to wait another hour at the customs, and I did not have my car to go home because I left it at the airport. The second time, I encountered exactly the same problem. But besides, I had a problem with my luggage. The lady of Winair (the only one who speaks French) said that the luggage had gone to St. Barts, and that we could go take the boat. I asked if she was sure of herself, and she said yes. I had a bad feeling and looked for my suitcase in the mess of the airport. Finally, after 30 minutes, I found my suitcase in the airport, all wet. I opened it and inside everything was wet: computer equipment, clothes ... If I had listened to the lady of Winair, my luggage would have remained abandoned in this state at the airport. A shame ! In the end, in addition to my two trips that cost me 3000 euros in total, I had to pay 250 euros more for the taxi and the boat. In the end, in addition to my two trips that cost me 3000 euros in total, I had to pay 250 euros more for the taxi and the boat. And my travels have been very long and very painful, because in addition I suffer from migraines, hypertension and heart problems. What I blame the staff of Winair: - They give no information to the passengers. - When asked a question, they do not answer. - When we talk to them, they do not look in our eyes. - They eat and burp in front of customers, and when they talk to us. - They are unpleasant and give the impression that they are annoyed, while as a customer I have always been polite to them. - They laugh with each other and despise the passengers when there are so many problems with this company. - They do not respond to emails to the email address of their site. - If you finally get the personal customer service mails, they give the impression that you bother and respond aggressively. - They say the tickets have not been bought on their site so they will not pay you back. - They make no commercial gesture for you. - They do not take their problems. - At NONE, no time they apologize. - They lie saying that the luggage is gone and that we will be reimbursed (the lady who speaks French).
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Egyptair

22 January 2019 Michael
Great and amazing flight They love to travel on time, I liked the food, but I guess maybe there is better than that
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Nile Air

22 January 2019 Michael
too bad airlines company, the flight got a delay for 3 hours and they didn't give us a refund
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Air Cairo

16 January 2019 Guest
Worst experience eve: they let you buy NON EXISTENT seats on their website and they refuse to give your money back
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Wamos Air

09 January 2019 Lynn Doble
I flew with Wamos on December 13th 2018. The flight to Gatwick was ok but nothing great. The flight back to Denver was awful. Unfriendly crew. Grubby old plane. They fan out of my pre paid vegetarian hot lunch and gave me a cheese sandwich... Both flights they sat me in a middle seat after specifically booking an aisle seat. No TV'S. Terrible service. Crew seemed confused and agitated getting food to passengers. Horrible experience.
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TAP Portugal

07 January 2019 Guest
Hello! I am very upset and I would like to advice TO NOT USE AIR PORTUGAL: Tap portugal promised to refund our ticket ( after a cancellation of a plane in the 24 hours due to a wrong reservation). This promise was given in October. Since then we called multiple times, we spend a lot of money on phone call but still no refund. Last week we ask them to just send us an email to confirm that they will refund the ticket on the bank account. Even that they do not seems to be able to handle it. This is not what we will expect from an airplane company (my friends have had better services with other companies). PLEASE DO NOT USE THIS COMPANY WHICH IS NOT ABLE TO HANDLE THEIR PROMISES.
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BA CityFlyer

06 January 2019 Sabrina
Hi City Flyer, I am writing to you because I want to give some credit to one of your flight attendants. I was flying fr om London city to Edinburgh the BA 8710 on 04. Jan 2019. Wh ere I got an excellent service, she was very kind and looked very secure about here work, and thats why I felt very convenient to fly with her. 😊👍🏽 I had a great trip and I think she deserves some credit. Best regards Sabrina
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Wizz Air

06 January 2019 Guest
Not bad, but they have huge number of flight delays. My flight was delayed with Wizz Air for 9 hours and lost my train ticket, which costs me 92$ .... Good news is that i got 600 euro flight delay compensation by helping 3flightdelay.com
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VietJet Air

04 January 2019 Yijin Cai
Worst flight I've ever seen. I bought two tickets from Chiang Mai to Bangkok. This flight should arrived at 21:05. Because of its internal accident of check-in system, we got delayed for more than 2 hours. We had another flight to catch at 23:40, from Chiang Mai to Beijing. But we missed it so we had to change our flight to the next day. The VietJet Air was so irresponsible for everything they had done. They didn't rearrange another flight for us, nor did they cover the extra fee of changing flight. They didn't response email, the telephone couldn't get through, the staff in charge in the bangkok airline didn't do anything for us!!!
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Rwandair

02 January 2019 Kathryn
Best Airline, excellent service. I can't fault them in any way. They deserve 5*. Keep it up Rwandair. Downside: they are not easily visible online when you are looking to book a flight with them.
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Porter Airlines

29 December 2018 Guest
Porter Airlines has gone downhill - it was good when it first up opened years ago, but it's gotten steadily worse over the subsequent years. The prices keep increasing, but the perks disappear - you have to pay for your baggage, and seat selection, and they no longer give you sandwiches on flights (that was one of their selling points, at first), and the porter lounges have less and less offerings for people waiting for fights - no more business computers, no more cappuccino machines, less choice of snacks, etc. That stuff is relatively minor (since all of the airlines have started doing the same thing), but it is very disappointing. The bigger issue is that they actively lie to you about the waiting times for their flights - and, the wait times have become ridiculous! Furthermore, Porter is outright dishonest about promised compensation for flight delays - it will promise customers the moon and stars in flight vouchers, if your flight is delayed past 4 hours, but then, their customer relations teams will reneg on everything that was told to you by the Porter agents in the airport. I am absolutely disgusted by my latest, terrible travel experience - there was a 7.5 HOUR delay (not including flight time - that brings it up to 13 hours) on my flight, and all they gave us was a paltry $100 voucher, expiring in less than 6 months, in return, to "apologize," when the passengers were promised four times that amount in compensation vouchers, if they waited out the delay. They do not honour their word. They are liars, plain and simple. For that reason, alone, I do not recommend this dishonest and unreliable airline.
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Sun Country Airlines

28 December 2018 Donald Malloy
my wife and I flew from MSP to LAS for our anniversary had one of the worst flights we have ever been on.We paid extra for the so called premium seats which only a small child could sit in and advised the flight grew that we could not fit into these small seats, their response was basically sit there or get off. My wife was able to switch seats with another passenger (a real small woman) and I optioned for an exit row seat which the airline promptly charged me an additional $25.00. Not at anytime did one employee of the airline apologize for the bad service.
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KD Air

26 December 2018 KDAir-Reviews.com
In short KD Air will not refund your ticket even if THEY cancel the flight for any reason! This applies even if they commit to the refund. KD Air is a business that should be taken down! Below is my story... Please visit kdair-reviews(dot)com to express your experience with KD Air. Everything seemed totally fine when booking two return flight tickets from Vancouver South to Tofino for our 3-night stay (tickets worth 698 CAD). Then it all went wrong KD Air called two days before scheduled departure, telling me that the flight to Tofino is cancelled due to unscheduled maintenance. I had to book the flight with other airline for double the cost. KD Air assured me that the flight from Tofino to Vancouver South will still happen. After the first night in Tofino, KD Air called me again and told me that the flight back to Vancouver is cancelled due to unscheduled maintenance. Again, I had to book the trip back with another airline for double the cost! As I dont live in Canada, KD Airs customer service assured me that I will get back money back! It has been 5 months and counting (since July 2018), I still dont have my money and KD Air decided to stop responding to my emails.
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Flybondi

18 December 2018 Guest
A low cost, low quality, no respect to their customers, I was victim of a cancelled flight and the agent could not tell me when I could get a next flight to Buenos Aires from Posadas, later as an excuse their airline said the flight was never cancelled it is a complete lie I was at the airport trying to get a seat on Aerolineas Argentina to fly back to Buenos Aires
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