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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Bahamasair

23 January 2020 Nixi DavisGuest
I have been waiting over 4 months for refunds on flights between West Palm Beach and Marsh Harbour that were cancelled by Bahamasair after Hurricane Dorian. I have e-mailed and called numerous times and still have not heard a word from them. They don't deserve 1 star.
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Envoy Air

19 January 2020 Guest
What a mess! Almost every time I fly this airline is LATE due to technical issues. Then I have to sit around at DFW all day and miss my vacation. Dont fly this airline!!!!!!!
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Flyadeal

14 January 2020 A.Shaikh
My flight was cancelled by Flyadeal and they sent me email about it. They gave an option of refund and I requested for a refund but no proper response yet from them, since a month. It is impossible to speck to anyone from this airline. They have number with a recorded message. I want some support from similar persons so we can all take legal action against this air line. We need to complain in legal way to Saudi Aviation Authority & International Airline Authority to cancel this airlines licence. Please contact me on mobile # +966506848709 I had to rate it with 1 Star. There is no option for 0 or -ve Star.
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Nouvelair Tunisie

13 January 2020 Kappeyne van de Coppello Joost
Tried to book and pay for ticket from CDG to Monastir. Credit cards kept declining...left numerous messages at the website, phone service, submitted issue with message, 24 Hours later no response whatsoever ever... customer service Big O.... internet booking, Big O.. very disappointed
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Copa Airlines

10 January 2020 Guest
Four of us boarded in SFO with the weighed, sized, approved carry-on items but when transferring in PTY to Quito, we were refused boarding. Because our carry-ons were either fragile or expensive items, gate-check was not an option. Sorry, Christmas gifts for airport workers in Panama City is not my thing. No problems boarding SFO to PTY nor on a LATER flight from PTY to UIO but in the meanwhile, we were refused boarding on our SCHEDULED PTY to UIO. At one point a manager told us that if we didn't like the carry-on rules on the Copa website, we should contact them about changing them. Seriously? The gate agent refused to follow Copa's rules then a manager, we still have questions about this guy just being a friend of the gate agent's, tells us we should contact Copa about changing their policy.... NEVER again! With the goofy stuff that goes on with air travel, this is the first time our contract was changed on the whim of a gate agent that was probably having a bad day and decided to take it out on the Gringo.... Save yourself the problems and stick with American flagged airlines to Latin America.
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Air Madagascar

09 January 2020 danie de goede
Don't ever travel with them. It is not an option. Got stuck there with loads of passengers recently for no reason. Put up into a Chinese owned mafia hotel, where the owner intimidates guests. Real time nightmare! Some guests are stuck for two to three days on average. It is almost like they want you to find yourself another flight out of there and pay for it. If you have to go to Madagascar, fly Kenyan even if you have to fly to Kenya and then home.
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Silver Airways

04 January 2020 Mike Drury
This airline regularly bumps passengers. Causes missed connections and offers no compensation. The folks at the counter are nice, the service is ridiculously unreliable. Having a ticket is literally meaningless. Avoid this airline at all costs.
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Air Sunshine

03 January 2020 David
Flights always late and no communications from staff. Would not fly again.
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Avianca

03 January 2020 Guest
I was due a refund of the total amount of 2 tickets. Unbelievably it is over a year that I am waiting. Would I book through Avianca again. Never. Never come across a more useless airline. See below a reply from Avianca. They have asked for same same documentation at least 20 times. Avianca would like to inform you that your request under case number: xxxxxxxx has been handled. Please find below your case details: Date of resolution:   Resolution: Allow us to inform you, we have updated the account details related to the refund request, in order to proceed with the payment in the following days. Please keep in contact to follow up.  Person who attended: xxx Cordially, xxxxxxxxxx 
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Air Italy

28 December 2019 Valerie Burns
This is the worst airline I'e ever dealt with. They lost my bag in Milan causing me to go to the lost and found office after a long travel. My retreat in Cortona was stressful since I was chasing my bag everyday while I was there. It was lost for 5-days. I had nothing to wear, no toiletries. I then traveled to Florence where I was forced to go to the airport to retrieve my bag. My 1st day in Florence was traveling by 2 buses and a tram to the airport. Air Italy refused to deliver my bag to me after losing it for 5 days and it had been in Milan the whole time. I had to pay for a cab equaling $50 dollars back to my Airbnb. I received an email from financial services telling me I needed to fill out appropriate documents without any instructions, no attachments, nothing. I was traveling in Italy for a month with no access to a computer. On my return home I asked a senior rep from Air Italy how to file a complaint and it took her some doing to figure it out. When I returned I filed attaching all required documents, which had to be scanned. They were 3-weeks late in promised response simply telling me I didn't file within 21 day period. After chasing them for 2-months and no luck getting anyone on the phone, there wasn't one place indicating 21 day filing period. They should've reimbursed me up to $100 a day for each day bag was lost and reimbursement for cab. This has caused me many hours of stress and time! The worst customer care ever!
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Vueling Airlines

25 December 2019 Guest
DON'T FLY VUELING! THEY WILL LOSE YOUR LUGGAGE. READ ALL REVIEWS BEFORE YOU BOOK A FLIGHT. THEY LOST MY DAUGHTER'S LUGGAGE FROM ROME TO NEW YOURK. THEY SHOULD BE BANNED FROM PROVIDING SERVICES.
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VietJet Air

22 December 2019 Guest
I booked the flight with luggages and meals. The conformation didnt show the leg information, but I received the confirmation letter with totally wrong leg information... Does the system have BUGS??? The system and the website are the worst I have ever used... I will never book any tickets from vietjet! Neither do my family and friends
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Air Transat

17 December 2019 Guest
43 Milner Gate Thornhill, Ontario Canada L4J 2M5 Monday, December 16, 2019 c/o V.I.P. Corporate Executive AIR TRANSAT A.T. INC. 5959 Chemin Cote Vertu Ouest Montreal, Quebec Canada H4S 2E6 (877) 872-6728 & (514) 636-3630 & Fax‎: (514) 906-5133 Regarding: Very Serious Complaint Dear Air Transat A.T. Inc. Executive: Good Morning or Good Afternoon to You! How is your day today in sunny Montreal, Quebec Canada and/or wherever else You are in the World? My day is going fine, thank you, except due to the Fact that My Sister Lorraine Kiely and her close Friend, Lorena Ponzi flew with Air Transat back on Wednesday, August 28th, 2019 and Had A Horrible Airport/Baggage and/or In-Flight Experience! Please Note: I am Going To Explain My Sister and Her Friend's Complaint Letter To The Best Of My Ability And If Anything Does Not Make Sense, Then I Will Provide You With Direct Contact Information So That You Can Get Directly In Touch With My Sister. Thank You. To Start Off: The Female Employee at the Airport Check-In Department told them that Their Luggage Was Overweight and Then She Measured Their Hand Luggage and said it Was Overweight. Moving Right Along: They Were Going To Stick More Stuff In Their Supposedly Overweight Luggage Since They Were Already Paying For It! Moving Right Along: Then She Said That She Measured Each Luggage and said that If I Hold These Two (2) Cases and You Hold Those Two (2), Even Though They Were Not Theirs, Like I Was Holding One (1) Of Yours And You Were Holding On To One (1) Of Mine, Then We Will Be Within The Limits! That Is What She Said, so They Did Not Put Any More Luggage In The Overweight Suitcase(s). Moving Right Along: Then She Forgot To Tag It so When We Got To The Other Check-In Area, She Weighed Them and said that It Was Overweight and We Asked If We Could Combine Them and she said, No, It Does Not Work Like That and They Had To Pay Again For A Second (2nd) Suitcase. Regardless, Your Legitimate Customers Who Have Worked So Hard Their Whole Life Have Been Extremely and Disgustingly Ripped Off By At Least $81.54 And An Additional $65.00 According To Your Customer's Feedback and Receipts/Documentation. This Is Far From What I Call Legitimate And Righteous Customer Service and Your Customers Deserve To Be Refunded For The Additional Ripped Off Amount(s) That They Have Incurred. They Are Not Interested In Your So Called Transportation and/or Flight Vouchers By Any Means! You Are A Multi-Billion Dollar Company And Can Afford To Take Care Of Your Customers Respectfully And Properly And So Far You Have Totally Failed In Every Aspect! Moving Right Along: I Want To Further Apologize For Not Writing You This Letter Of Very Serious Complaint Any Sooner, but My Sister Did Not Know Who To Contact And Preferred ME To Take The Initiative To Spend Several Hours Online To Write You Out This Very Angry, Upset And Emotional Letter To Let You Know That This Type Of Corporate Financial Abuse Taken Against Your Legitimate Customers Will Not Go Ignored, Nor Be Tolerated In Any Capacity! Enclosed, in the attachments, please find copies of their Receipts, Flight Itinerary and Other Related Documentation for your reference and further review. If you would like to contact my sister back directly in order to discuss her letter of Very Serious Complaint in further detail, then please contact Mrs. Lorraine Kiely at her Thornhill, Ontario Canada Landline Phone Number at: (905) 881-7818. You may also reach her by Cellular Phone at: (647) 238-5299. You may also email her at: lorrkiely@gmail.com and/or lorraine.kiely@yahoo.com and/or lkiely@sympatico.ca. You may also contact Mrs. Lorraine Kiely through the Canada Post Mail System at: Mrs. Lorraine Kiely 43 Milner Gate Thornhill, Ontario Canada L4J 2M5 I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Thank you. Sincerely yours, Howard Paul Shore Angry And Upset Air Transat A.T. Inc. Customers On Behalf Of Mrs. Lorraine Kiely And Ms. Lorena Ponzi, Your Customers /HPS Enclosures: Please See The Attachments For Copies Of Their Receipts, Airline Itinerary And Other Related Documentation For Your Reference And Further Review. Thank You.
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Buta Airways

04 December 2019 Luca Gentile
Buta airways makes you pay 25 euros for carry on luggage if you have 'budget' class tickets. After decades of travels this never happened to me. This practice is misleading, not to say illegal. I will avoid this airline in the future.
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Thai Vietjet Air

03 December 2019 Guest
price for luggage comes 4 TIMES MORE EXPENSIVE only ONCE YOU BOOKED. STAY AWAY FROM THIS THIEVES COMPANY!!
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Flybondi

21 November 2019 Guest
I have bought two tickets to go from Mendoza to Foz do Iguaçu on Christmas eve 2019. When I bought them, I had a receipt by mail; and, sure enough, the money was withdrawn from my account. When wanting to check the reservation several months later, I went to the Flybondi home page only to find out that the flight has been cancelled!! I am SO glad that I checked. I have managed to get the last two tickets with another airline out of Mendoza on the 24 December, but when I want to get my money back (and potentially also get an explanation for the whole case) I cannot find any contact information about Flybondi than a postal address. No mail adresse, no contact form, no phone number. This is just soooo bad. Take my advise: Don't ever chose to fly Flybondi.
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Nok Air

16 November 2019 Yukie De Andrade Kato
Don t fly with them!!! We had a flight from krabi to Chiang mai on November 9th. Nok air didnt had all the documents allowing them to fly. As a consequence our flight got delayed more than 4 hours! We missed our conection in Bangkok and they , instead of putting us on another flight to Chiang mai, sent is to Chiang Raí!!!!! They are not serious, don t give information and ignores all complaints!!! And the flight was not cheap!!
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Cebu Pacific Air

16 November 2019 Guest
I don't know who is responsible fot IT and customer service in this company. It is beyond the worst I ever experienced. Website down for days, customer help talk like robots - no help at all.
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TAP Portugal

15 November 2019 Donald Williams
Tap airline Complaint #2019/431634, 2019/433009 Traveling from London to Lisbon we purchased two tickets which included one checked bag each. My wifes ticket 0477430530864 and my ticket 0477430530863 each had one checked bag and one bicycle. We paid for the bikes separately at checkin receipt numbers 91403874; 70.00 EUR each, we also had to pay for one bag 90 EUR (91403874). The checkin person decided to allocate three pieces to myself and apparently only the bike to my wife. She made an error that I tried to get her to correct, but she would not listen. I expected this to be refunded to my credit card as this should never have been charged to me. Our tickets clearly state that we are each entitled to a free checked bag. When I challenged the checkin person, she said only one free bag for two people was allowed. As we had been travelling for many hours previously from Vancouver, we were at a loss to continue the argument. I expect TAP to be more professional and honest than this and expect a full refund of $90.00 euros. To this date they have refused to deal with this claim. I would not recommend this airline, they passed the buck at each stage of complaint and will not allow any human interaction. We asked at the gate in London, the agent there looked up our tickets and was shocked that this happened and assured us TAP would refund this at the airport in Lisbon. Upon arrival In Lisbon we went straightaway to customer service. There were three women sitting there, no clients, just chatting to each other, upon hearing my problem, she simply shoved a business card at me and told me to go online. Quite rude, terrible image for the company. When I tried to address this online, there was no category that fit, so I asked hotel concierge to call TAP. She did and when I talked to someone I was told to fill in the form incorrectly and not to worry as a human would read this and send me a refund. I was denied any refund as the checkin person decided to put both checked bags on my husbands ticket and none on mine. This has ruined my vacation and taken up hours of my life I will not get back. We have travelled the world many times over and this is the worst airline that I have ever dealt with and that includes India, China and Africa! Winning the worst customer service award is not what I expect from a star alliance member, or a country such as Portugal. This is a poor reflection on your country.
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Icelandair

13 November 2019 Dave L
Booked a flight for family with a two day stop over on way to Glasgow. Booked on-line, all good when got receipt didnt have stop over. Called them and they said it would cost me $700 more each person to make the change for a 2 hr trip. They then got back to me to say they checked the web and their system screwed up so they would cancel the $300 fee but still charge me $400 + each. For what? Ironcially went online ten minutes after and flight would be $350 Why the difference? They admit their mistake but still charging me more
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Austrian Airlines

27 October 2019 Guest
Passport check in was difficult. I was with a tour group leaving Vienna and hadn't used their machinery before. Many of us did not know that we had "biometric" passports and the airline attendant did her best to make us all feel stupid. We, in the USA, aren't familiar with biometric being used for passports; another term would have been better or picture of where on the passport the symbol is located. The attendant was rude and abrupt; if she is so unhappy in her job, I'd suggest she quit! Further we had to weigh, attach luggage tags, and place the suitcases on the conveyor belt ourselves so no service there either. The attendant, once again was quite curt telling us to place the luggage differently. A simple graphic would have been better than to put up with that woman again! Austrian Air has a problem with customer service and needs to address this. When I next plan a trip without "benefit" of a tour, I'll remember this and choose another airline.
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Evelop Airlines

15 October 2019 Steve phillips
One of the best airlines we have ever flown with
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AirBaltic

07 October 2019 Ilona Pinka
Very disappointed with services and return policy exchange dates tickets. Tickets are not cheap, 350-400 euro flights and no exchange date if you loose your flight, or wanna change your date. Terrible costumer service, rude staff. In Riga airport they weight your hand luggage before last gate before you enter inside the plane. After check in our hand luggage was even under weight. But we did some shopping in duty free and bought water and snaks from caffe, they weight all and told us that we r over weight and have to pay 60 euro for it. We had to leave food and water in rubbish bin. Terrible service.
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Cathay Pacific

05 October 2019 Williams
Like say on 4th June I feel with your company you let me down in business class. It started Brisbane booking in then thrown in wheelchair ,after that pushed aside for half hour until I asked when going take me to Qantas lounge in which I had hour eat my dinner. Qantas people ask me what flight going on I told them. They had ring up find some one talk me to air craft I nearly mid my flight. Your meals were disgusting one time I order meal got spaghetti shells with boil peas over the top of it and a little bit of Kraft cheese.i look then tasted it spat out it was disgusting, so took my salad with NO dressing so that went out door. This was my first time in business class.Never again.will I got through treated like I was dirt.
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Omni Air International

02 October 2019 Hazel Trevanion
Many thanks for your help and kindness on the Orlando to Manchester repatriation flight on Sunday 29 September. The cabin crew could not have done more for myself and my daughter with Downs Syndrome. Heartfelt thanks.
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Asiana Airlines

30 September 2019 Guest
I am writing to complain about the staff at the Transfer Desk ICN airport and your policy for a long lay over for your passengers. I recently purchased a round trip ticket from Sacramento CA to Clark Philippines. My lay over in ICN is 17 hours. I requested hotel from the ticket agency. I was told by the ticketing agency I need to check with the airline. When I check with your staff at the ICN Transfer Desk, I was told I need to check with the travel agency. What a mess. In addition, your staff at the Transfer Desk were extremely rude and did not offer any assistance. I paid for my hotel and meals at ICN (this is not the first time). Korean Airlines provides accommodations for its passengers hassle free. Your airlines is just the opposite. If this is how you treat your frequent customers, I must consider another airlines. Derrick Green Passport number 556201471 booking 62955154
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Malawian Airlines

29 September 2019 Sheila Henke
Luggage was lost for 4 days, no one was helpful to receive information about when or if it might be returned. We were offered no compensation . Communication was a headache and when our luggage was return after 4 long days of our vacation time wasted there were items missing. Specifically a Kindle and a box containing electronic cords and attachments. Had to chase down someone at the airport who promised compensation of $50 which we never received and nearly 2 months later still trying to communicate with someone for some resolution . Terrible customer service!
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Sky Express

23 September 2019 Guest
My wife was due to fly with this carrier to Athens from Skiarthos recently and arrived at the airport with a valid ticket and they'd overbooked the aircraft! They bumped her off despite there being a spare jump seat available which she said she was happy to have - but the pilot said No. They gave her a website address to contact for a refund (she missed her hotel bookings because of this and so there were additional costs there) and the website link doesn't work. Avoid like the plague. What a way to run an airline. Just another corporate greedy.
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WestJet Airlines

13 September 2019 Guest
DO NOT Flight with WestJet. Horrible company with racism flight attendance and rude for crying kids. My family had a terrible experience while taking Westjet for Canada travel. They were taking WestJet 1508 in Sep-08-019 from Calgary return back to San Francisco. Prior to boarding, this flight was delayed by 3 hours and because of this, my family had to wait in the airport for 5 hours. Thus my son, which is only 2 years old, was very exhausted and really sleepy. Imagine that even for an adult, 5 hours of waiting in airport is quite stressful. While starting from their boarding, the flight attendant never showed any warm welcome to these exhausted passengers. Instead, she was very hostile to my family, whispering to another attendant that they should closely watch my family. Due to the stress, my son was very tired and could not easily get calmed down while seated. My wife and my mother-in-law were trying their best to calm down him and let him well sit and tied with the seatbelt. However, only after about 3 minutes, this attendant rudely came and yelled at my family. She demanded my family to leave the aircraft immediately. The total time from my family boarding to get kicked off from the airplane was only around 5 minutes, my wife even didnt have time to get the phone out from her purse to entertain my son. My family, including 2 year old child and two seniors (both >60 years old), had to pull their heavy luggage and leave the aircraft. The rude attendant even didnt tell them what to do next. My family had to walk a long way holding the 2 year baby to outside of the airport and re-checked in to purchase the next available flight tickets. To me, this cruel treatment from WestJet to the passenger is not about uncourteous, it is more about inhumanity. I cannot image this could happen in a civilized community. My wife later on told me that this attendant was very clearly racially discriminating against them from the beginning since my son was crying during boarding (we are Asian Americans, my parents dont know how to speak English). I called WestJet customer service immediately after receiving the call from my wife and also got very rude response (they are clearly protecting each other). I am very disappointed and frustrated with WestJet. I would never take WestJet and would like to give others the same advice: DO NOT flight WestJet !!!
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Nepal Airlines

06 September 2019 Guest
Flew from Nepal Airlines recently 04/05/2019 and could not believe the service which was provided by them. I wanted to fly cheap and chose Nepal Airline instead of Thai. The hospitality was amazing with overall service being good too. Nepal Airlines will always be in top of my list when i decide to fly to Nepal next time. Cheap Fare but best Service.
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Aeroflot - Russian Airlines

04 September 2019 Terri Davis
Very disapponted. I bought a flex ticket and was charged $596 to change ticket when my sister died. I requested a refund and was asked for many documents which I sent and they refused the claim after sending in many documents. Do not give your business to this airline.
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Privilege Style

02 September 2019 Guest
'Privilege Style' operated flight on behalf of another carrier. It certainly wasn't a privilege, let me tell you that. This was by far the worst flight I've ever had. The in-flight entertainment was virtually non-existent only 3 channels, 2 for movies but they only had one film showing on a loop on each so basically 2 films to choose from and the quality was so poor that it just wasn't worth the bother. Food below par as was the service - staff were not friendly and it was virtually impossible to get any drinks in between scheduled meals (we gave up). Interior very tired. Make sure you query your airline or don't book Privilege. There were no menus or even an in-fight magazine so you were essentially left in the dark. If I could I'd rate them '0'.
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Caribbean Airlines

26 August 2019 Guest
The prosperity that Caribbean Airlines enjoyed for years by taking advantage of the guyanese people will soon end. I travelled this morning from JFK to geo and my bags did not arrive. The numbers they gave me to call are unanswerable. The problem is I have all my medications and clothes in this bag. Further I am 8 hours away from the airport. I shall never fly them again and hopefully they will be out of business by next june.
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Corsair International

23 August 2019 Nes
Worst customer service ever dont pick up phone
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Skippers Aviation

22 August 2019 Guest
In 30 years of fifo, I have never encountered an airline that treats is customers as badly as Skippers. I could not recommend this airline to anyone.
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Shanghai Airlines

16 August 2019 Guest
Un-able to contact thsi airlines phone, email, website none of those were working. No stars at all.
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Blue Panorama Airlines

12 August 2019 Andrew
Be very careful when you book with this airline. The luggage pricing is not so straight forward and the confirmation emails are confusing. Having booked for 2 x 20kg hold luggage, it was unclear that this was just in one direction. Ended up having to pay double at the airport for the return flight. 80!
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Blue Bird Airways

29 July 2019 DmitriyO
Was flying with them from TLV to Crete and back. Most of the flight is like with most low-cost flights, you have some delays, seats are very uncomfortable, but basically you get what you pay for. until the moment you baggage gets damaged, and here was the first time I encountered and airline which takes zero responsibility for your baggage, I claimed a refund and basically was told they dont refund any damage. there were at least 3 more people like me on that flight which got their baggage damaged, but I'm not aware whether they got any refund. so I'd suggest to pay few extra bucs for another airline but to save on the later need to buy new bag and maybe even few other things that were inside.
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Singapore Airlines

25 July 2019 Guestbarney
How do you get away with it? A death in the family and I had to return home A,S P. I am returning a week early with Singapore Air. No compassion , no empathy, just give us your money, my return ticket was $ 500 au which I forfeited in favour of a new ticket, i received a penalty of over $200 plus $600 for the new fare. So my original seat became vacant which no doubt would have been re-sold $600 plus for Singapore air, not a bad days work, $ 2000 for what, someone dies and the vultures close in, In a civilised country this is known as embezelment. Singapore Air you have stooped to the 9xhsmlowest level of humanity and decency. After this flight you can count me out. I have been flying with you for 15 years.goodbye, keep your eye on facebook.
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LATAM Airlines

24 July 2019 Guest
They do not have a customer service policy. So if something goes wrong good luck because it will not be their fault at all and they wont be able to help you.
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Azores Airlines

22 July 2019 Guest
The constantly cancel and or delay flights. It is not uncommon to be trapped somewhere for 2 or 3 days OR not get to your vacation at all. They refuse to put you on other flights going your way. They violate EU compensation regulations. Their staff are physically and verbally abusive or just plain unhelpful. They will lie to you with a smile. Their aircraft are unsafe. They cut off the oxygen half way through the flight. I watched people try to stand and fall over.
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British Airways

15 July 2019 Guest
Do not use British Airways. In my opinion, and based on my experience, they are one of the worst airlines! Please be very aware of the tricks that British Airways is up to. They would purposely over-book, charge a fee to change/rebook flight then cancel the new flight but keep your money. They are a horrible airline and would think nothing of taking advantage of its passengers. On April 14, 2019, I bought two tickets via Expedia to fly via British Airways. I specifically indicated to British Airways that I did NOT want to fly on any flight operated by American Airways because I detest American Airlines for their constant tardiness and poor in-flight customer service. British Airways insisted that in order for me to change my flight, I must pay a fee to re-book a new flight. On June 4th, 2019, the day of departure as I was leaving for the airport, I got an alert that British Airways had unceremoniously cancelled my new flight without any explanation and put me back on AA flight, which I paid to change from in the first place! As a result of British Airways cancelling my flight at the last minute with no real choice of making the trip but to use the horrid alternative American Airline operated flight they put me on. True to form, American Airlines and connecting flight Iberia were both late arriving well after 4pm to Athens: I missed the first day events, because these flights American Airline and Iberia arrived late. NOT OK. I complained to British Airways about this and requested a refund for the re-booking fee because they did not deliver on the flight they charged a re-booking fee for. BAs first response to my complaint was to defend their actions, claimed that they reached out to me, and that it was a voluntary action to change on my part. After responding with a detailed account and proof that it was not voluntary, they came up with another excuse that it was weather-related and beyond their control so they would not refund me This whole experience with British Airways has been very traumatizing for me, and I intend not only to avoid BA in the future even if it means paying a little extra to use another airline as a matter of principle. It is simply not ok or ethical for British Airways to treat passengers this way. I thought British Airways was bigger and better than this and I am disappointed. In my opinion and based on my experience with them, they are one of the most unethical flight organizations to ever get involved with. If you can help it, pay a little extra for a flight that actually provided the service and flights it claims to have. Do not use British Airways. They lie, take your money and refuse to take any accountability for their actions.
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Philippine Airlines

08 July 2019 Guest
Philippine Airlines changed my flight Manila to Toronto, moving 12 hours forwards. My prior connecting flight would have me in the Manila airport more than 14 hours early. I first called PA and tried to get a different flight. They couldn't help me. So I booked with a different company. When trying to board my flight in Manila PA told me I couldn't do that and that Id have to pay $150 to board my flight, because I hadn't boarded my previous flight. Needless to say I was angry, first because they changed their flight screwing up my schedule costing me another day hotel and parking fees and then charging me for not canceling. I was warned not to use PA, should have heeded the advice. PA stole $150 from me.
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Air Corsica

08 July 2019 Guest
My outbound flight to Calvi was delayed and delayed and finally took off to be told as we approached Corsica that we were in fact flying into Bastia NOT Calvi. We were never offered any refreshments despite being on the tarmac for over 2 and a half hours. On arrival at Bastia there was an hour queue for passports as the plane was not expected. There were no representatives to help and no-one counted or checked passengers had got on the busses for transfer to a closed airport at Calvi arriving after 10.30 at night. No taxis were available and again no representatives to help. Try to get in touch and no numbers work, the claim form does not work, there is no way to contact them to get any compensation which is legally due
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Jordan Aviation

02 July 2019 Chantelle
This is the absolute WORST airline I have ever used. Extremely unprofessional with time. Flight s5 1817 on june 27 and s5 1818 on july 1 were each delayed FIVE HOURS. This is so unprofessional and rediculous. I'm unsure how you qualify as an airline. There was no accomadations for passengers waiting tired and hungry. All for a 40 minute flight. The first day of our trip at the resort went to complete waste. I dont recommend anyone to ever take such a disgusting airline.
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Delta Air Lines

30 June 2019 William Freyer
This airline sucks. Excuse my French. They left my Daughter and 50 of her high school classmates on the runway for 6 hours Saturday 6/29 at JFK airport. They then proceeded to leave these poor starving children back at the airport for 18 hours . It was supposed to be a trip of a lifetime to Europe. Instead it's every parents nightmare. Do not fly with these evil bastards. Your better off paddling across the Atlantic!
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