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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

InterCaribbean Airways

26 February 2022 Taylor
They are liars. Our flight was delayed an hour and they told us it was due to the tires needing to be changed tires on a plane dont need to be changed unless its scheduled maintenance or the pilot is garbage. Then it got delayed again and then told us they were waiting for the plane to land, when I asked how they could be waiting for it to land if they were changing the tires they lied again and said they were waiting for the engine. When I asked what that meant the lady told me she doesnt work there, shes just a security guard and then when we finally boarded the plane she was OUR FLIGHT ATTENDANT! Wish I could give 0 stars, I hope they go bankrupt.
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Vistara

21 February 2022 Guest
Bought fully flexible premium economy ticket on -line from Vistara, Cane from UK and turned up at the check in counter - told there is a problem ticket has been auto cancelled. Zero help from customer service counter, extremely arrogant, rude and harassment for two hours including by so called floor manager at Delhi . Gave me customer care e-mail ID and said thats it! Bought another spot ticket to go to destination. Dont know if they will even refund my ninety or not!!! Never again
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LOT Polish Airlines

20 February 2022 Katya
No MORE LOT !!! It was first and last time flying LOT Lot lugguage, then received damaged lugguage. Flights always delayed. My dads suitcase on the way to New York from Ukraine was lost. Staff was very unhelpful and unprofessional when it came to file report for lost item. I was told I will be contacted in 24-48 hrs to schedule delivery of the suitcase. Apparently my dads suitcase was left at Poland. Nobody contacted me. I had to buy everything from underwater, toothbrush, clothes, etc for my dad. Lot polish never even apologized for such an inconvenience Im not even saying about giving credit like some airlines do. Finally 5 days later suitcase was delivered to us. It was broken. Zipper was broke so as the result I had to buy new suitcase for my dad to return to Ukraine. Extra expense of $125 that I should have had. RETURN FLIGHT When we got to the airport. I knew we had 5kg overnight and I was ok to pay for it. But representative told us it will be additional $183 charge. What a joke. For 5 kg when you can buy extra check in bag for $130. Then lot polish representatives made my dad to weigh in carry on lugguage. But the crazy part in front of us it was group of Orthodox Jews and nobody was asked to weight their carry on. Their carry one were as big if not bigger my dad had and they were ok to board with them. My dad was made to check in his carry on and I paid additional $135 It definitely looks like DISCRIMINATION from LOT polish!!! When I tolled to manager at check in booth and asked him about list suitcase, broke zipper and I was told he wasnt there when my dad arrived so he had nothing to do it. What a professional answer from LOT representative. You definitely lost client and not just one.
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Trans Guyana Airways

06 February 2022 Mel
Hi Gyana Airways, Suggestions for improving your services on flights from GT to Lethem: as someone who has traveled recently and experienced delays, please provide passengers some information when flight is delayed as to why, for how long and so on. I sat at the check out for two hours not knowing anything while your staff is walking around with no info to passengers or caring to give any info. Also, provide complimentary wifi to people waiting for so long, a vending machine with food and drinks. Your tickets are very pricey so some sort of accommodation to passengers should be given . This is for Ogle Airport. People at Lethem Airport are doing excellent job on keeping everyone informed if flight is delayed and keeping passengers happy.
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Ryanair

02 February 2022 Pete shephaed
I read bad reviews of ryanair but truth be told it was a really good service and on time flights we travelled from Leeds Bradford to Malaga and back and all was good, to be fair prices weren't to bad on flight, the only thing we're some of the passangers who didn't sit together (because they were to tight to purchase seats) were moving backwards and forwards to each other blocking the aisles even when we were all told to stay seated when there were turbulence ALL in all good flights and service
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KLM Royal Dutch Airlines

01 February 2022 Guest
Our flight was canceled and we were auto booked on a KLM flight. After communicating our situation to the agent at the service counter, we were subjected to a series of offenses and non-compliant behaviors by the agent, which I have outlined below. 1. Inability and reluctance to provide pertinent information to us regarding our travel reservation: When I requested our new itinerary, she stated the counter is closing I will not do that. I informed her that the agent at gate E69 directed us to this counter for help. She continued to say that there are no more flights and that she did not need to be there. After continuously expressing that we were auto booked and dont even know our flight numbers, she reluctantly printed our itinerary. Furthermore, we communicated that we did not know the travel documentation requirements for Amsterdam. However, she only stated that the US requires a negative COVID test. We showed her our passports, negative antigen tests, and documentation of recovery. She was unwilling to tell us what documents were needed for our route. 2. Refusal to abide by CDC travel requirements per the US guidelines: As part of the US entry requirements, we were prepared with official documentation of recovery documents that met the CDC guidelines. These documents were verified by multiple travel agencies and licensed physicians and met all requirements for documentation of recovery. She refused to acknowledge that these met the US guidelines and stated No. It is my rule, I decide what is accepted and what is not accepted, not CDC. This will not be accepted. When we offered to show her the CDC checklists for airlines, she threatened to cancel our booking and began scanning our passports into the computer. 3. Refusal to escalate the issue to her superiors or identify herself as a KLM employee: As the discussion escalated, we asked to please speak with another agent or supervisor. She refused to contact anyone else. We said we needed help, that our flight was canceled and that we needed information about our new route. She stated, I am closing the counter this isnt my problem. At this response, I asked for her name. She then, turned her employee identification badge inwards as to conceal any identifiers. I asked if she was even a KLM employee and she refused to answer and scoffed at us, walking away from the counter. At approximately 6:44 am we saw her socializing with other colleagues at the air Europe counter around counter 540. 4. Inappropriate use of our personal information: We provided this agent with official documentation containing personal information such as US passport numbers, date of births, names, and personal health information related to COVID. This was provided to her as she presented herself as an agent able to assist us. However, she used our information to flag and block our ticket. We were unable to check in to our new flight by phone, website, or app. When we arrived at the airport the next morning, the new agent was not able to check us in without assistance from other staff. This created additional inefficiencies amongst an already short, staffed counter. Employee Description: Approximately 55, female, Caucasian, 55-65 years old, dark brown/black hair, brown eyes, seated at or around KLM counter 429 at approx. 6:15 am on January 29, 2022. The itinerary receipt that she printed for us has an EMIS/issued by: 00773205/LIS and I believe that is her employee ID. This employee refused to review our COVID-10 documentation for the US and is in direct violation of current US CDC COVID-19 protocols and likely did not follow standard company policies or procedures. This created significant hardship and distress, particularly in my current condition of being 18 weeks pregnant and her behavior should not be overlooked.
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Nile Air

28 January 2022 Eni
I'm never boarding nile air ever again. We have a 21 hours layover and we weren't provided with a hotel to stay. We have to stay in the airport lodge for a 21hours during winter. I'm still traumatized by the experience. I won't and can't recommend nile air for even my dog cos how could you take such ridiculous amount and not provide an accommodation for your Client with almost a day layover.
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Jin Air

26 January 2022 Guest
No way to get in touch with someone for helping me with my reservation change. No Email reference to somebody .. Very frustrating
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Airblue

18 January 2022 Guest
The airline is living in dark ages. In this time of Corona when everything is online and supposed to have least in-person contact, they still force you to come and verify the purchase at sales office if you have made online payment for your relative. The call center agent fails to listen or provide any solution if they are inquired. If an online payment is still to be verified in-person, kindly do not accept it using website, this leads to sever inconvenience.
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Air Niugini

18 January 2022 Guest
Oh come on! I have been waiting for my children since yesterday. flights kept getting delayed and cancelled. Finally, today they left their location after a long delay, only to get to POM and to tell them that there cannot be any connection flights to destination because there are no seats available. All their goods from the village are almost bagarap! What a waste of time and money! Air Niugini service your planes!
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Asky

17 January 2022 Guest
I had a flight Accra to monrovia. ASKY cancelled . Has never refunded my money , though initially they agreed to . They owe me $300 usd. Contact numbers dont work . No emails get a reply .
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Air Europa

08 January 2022 Lissette Sot
For starters, the Airline was offering money and hotel for any whom offered to stay until the next day flight. We did not accept as we needed to travel. 30 minutes prior to take off, the Airline bumped us, as we had not boarded by then and closed the flight. Refused to allow us to board and said the ticket office would replace our tickets for the next days flight. My 7 year old daughter was crying as we were denied boarding and the rude gate attendant, whom I regret not taking her name said to her " this is your parents fault , so don't cry" I asked to her why the she said that to my daughter and she began to insult me with nasty words that I do not want to repeat and requested we leave the international terminal. My 7 years daughter kept crying because she was scared about not being able to come home and for the screaming and insulting of this woman with me. It took us over 1 hour to get to the other terminal ticket office. A most horrible experience ! The ticket office, the attendant said we had to pay for a 1 way ticket for each passenger as it was our fault for not boarding plane 1 hr prior to take off. We explained all that had happened and she said she was doing us a favor and providing us a discount, and that one way tickets were 3 time more expensive . That paying for new tickets were the only option. By the way they have more people in line with the same problem. Horrible experience I will never use Air Europa again and we do not recommend it to anyone.
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BoA - Boliviana de Aviacion

26 December 2021 Guest
Were supposed to takeoff at 7:50am, it's now 9am and we are still not moving. Been on board of a full plane since 7:30am it's hot and humid and the crew doesn't turn on the A/C.
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JetBlue Airways

04 December 2021 Guest
They've gone downhill. As a customer from the beginning, it's sad to see how growth causes a decline in customer service, staff happiness and overall performance. I'm on these birds monthly or more. Employees are almost always unhappy, angry or distant. Is it OK to not unload the plane's luggage for an hour? Is it OK for nobody to EVER answer the phone? Is it OK to call, write and email the executive team and not get an answer? I'm in NYC and they want to expand in Boston. Good luck, as I will be flying on another carrier. When you lose a million mile customer, you should be concerned.
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Firefly

22 November 2021 Dr.Mohd Ismail Bin Mohd Tambi
My wife and I booked to fly to Penang on 3rd Dec and return on 5th.The booking was done on 15 Nov evening. I thought everything was on order.Just now when I rechecked my flight details I found my wifes name and mine were incomplete.I contacted the customer service and was informed that I have to pay Rm150 each just to put my complete name.I am an Enrich Member.This is day light robbery! I then wrote in to customer care and hope this can be rectified without incurring cost.My wife was charged Rm50 for incorrect name by Air Malindo some time ago, at the airport.We thought that was our fault.This present situation is simply radiculous.Ihave been a loyal patron to Firefly.I will not give any rating until I get a response from them.
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Air Cairo

17 November 2021 Guest
The worst service ever After I paid for my tickets on thier official website I got shocked in the airport that they didn't list my name in the list of passangers nor 10 other passengers Egyptians and forighners while the economy seats were all booked by other passengers already , moreover they refused to upgrade our seats to business class although it was available in order not to add extra cost on them and obviously this is thier mistakes and we didn't catch the flight. and there's also two foreigners with me claimed that the same situation happened with them 3 days before with the same company. After many calls the company finally told me to go to another terminal to catch another flight after 4 hours of my original booking. Very unprofessional and shame on the airlines industry.
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Myanmar National Airlines

30 October 2021 MTPT
None of the contract phone numbers are reachable.
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British Airways

25 October 2021 Guest
I had originally booked a flight DUS to CUN with a 5-hour airport swap in London. However, BA changed the flight times of the first leg leaving me with a mere 30 minutes to get from LCY to LGW. I've tried calling, using the live chat and sending messages on Twitter but I can't seem to get in contact with any real human beings.
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Arik Air

22 October 2021 Guest
Ridiculous and incompetent. Thats one word to describe the airline. Flight was scheduled for 5pm. Then rescheduled again for 7.15pm. Then Rescheduled again for 7.55pm. We were given an excuse of late arrival of the aircraft. No apologies e was tendered. Hence the no star rating -500%
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AlbaStar

18 October 2021 Daniela
Schlechteste Fluggesellschaft die ich je erlebt habe. Veraltete Sitze... Man hat von der Durchsage kaum was verstanden lag wohl am Mikrofon! War sehr undeutlich zu verstehen. Mein neuer Koffer kam nach dem Flug defekt wieder, keine Kulanz oder Übernahme der Kosten. Hoffe ich brauche nicht mehr damit fliegen. Kann ich auf jeden Fall nicht weiterempfehlen!
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Aerolineas Argentinas

18 October 2021 Viktoria Deftalinska
This is the sketchiest and most unethical company that I had encountered. Unable to get though the customer service phone line to book the new flight with the credit that was granted by the airline for an additional $ 400.00. The Whats up call did not go through as well as no one responded to the email communication. It appears that the airline have no intension on processing credits and yet they were happy to take an additional fee for extension.
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Lion Airlines

23 September 2021 Guest
This airline has the worst customer service and ticketing system. The flight ticket that you buy could change whenever and however this shitty airline want. Don't bother call the customer service because you need to wait at least an hour, just to hear that they are sorry and cannot do anything bla bla bla. Super not recommended. They monopolize the low budget air travel in Indonesia, so they can do WHATEVER they like.
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Aegean Airlines

23 September 2021 mr.jones
Terrible customer service! They lie, they have arrogant attitude, they mislead the customer on purpose so that they can squeeze out more money from the customer. They hid from you information when i purchased the ticket. as a result, i could not fly and when i asked for alternatives, again they didn't give me the full information. when i finally wanted to use the ticket again, they tried to squeeze out of me double the money. ultimately, after arguing with them on the phone for an hour, they agreed to give me a voucher the next day (because the flight is in another week) and the next day i only received a thank you letter for requesting voucher and notification that it will take up to a month for the voucher to be ready.
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Thai AirAsia

09 September 2021 Meena
I give this airline a zero rating. I rate travelocity a zero as well, for selling me this ticket. The airline cancelled flights and neither travelocity or Thai Air Asia will refund. Wrote and called.
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Small Planet Airlines

09 September 2021 Small Planet Airlines Number 1-888-589-1015
We booked a vacation with Monarch last August to go to Kos with Little Planet Airlines this August. We received an email 2 days ago informing us that the airline will no longer be flying to Kos this summer on a Saturday. Therefore, we have now lost our vacation as the hotel is now booked on alternative flights that were offered. We would never recommend Monarch or Small Planet airlines to anyone!
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VietJet Air

02 September 2021 Mal
Flight was cancelled surat thani to bangkok it was a one way flight so I could get to bangkok to get International flight to the uk I put in fir a cash refund and they asked for my bank details not they have only offered me a credit shell which is if no use to me as I am in the uk now and will never use. I have tried to contact them on line and email but they will not answer. The flight wasnt big money but the principal is big they take your money and cancel the flights then not give money back
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Alitalia

27 August 2021 Guest
Worst airline ever with the worst employees ever..Can I give a zero star rating????
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GOL Transportes Aereos

26 August 2021 Antony Fitzpatrick
Unbelievable. Paid top price to add a connection from and too a Swiss First Class ticket to get to and from our home in Rio. Impossible to access their customer service to reserve seats and a pet in cabin. Hours on an international call waiting for someone to answer. Tried multiple email addresses. No answer so far. If no talk as comes tomorrow will cancel flight and frankly helicopter down from GRU to Jaracapuega.
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Frontier Airlines

16 August 2021 Dmitry
8.16.2021 I had a surprise for my gf for her 50th bday. We were flying to Las Vegas for 5 days! We arrived to airport 2 1/2 hours prior the flight. The line had many people. There were only 3 people at the counter. We were in line for an hour. At this point one of the people at the counter yelled All people who are late for Dallas flight, go to the front of the line! Which created a huge chaos. Well, we figured all this people need to get on the flight! Another 45 minutes go by. One lady with the kid, trying to get on the Dallas flight. They told her she was too late. She was with the checker for about 20 minutes. Then same guy, who yelled for Dallas started to help her for another 15 minutes. Re booking flight or something else! After that he went back to his counter! At this point he yelled Who is flying to Vegas? Everyone on the back of the line, went around us and went to his checking counter. So about 40-50 people, who was in front of them Now were behind them, back of the line! At this point many people started to get pretty angry! So this is goes on for about 15-20 more minutes! Most of the people, who was on the back of the line checked their bags and went onto the plane flying to Vegas! Then with loud voice he announced, that flight to Vegas is done boarding and no one is allowed to check their luggage to go on this plane! There were also 2 handicap people, who was Not giving any special privileges,treatment to go to the front of the line, who also missed the flight! When he was asked if we could talk to anyone he said that manager was on his way! That was a lie! Manager never showed up! My GF had to call, while in line and talk to customer service in India, told them that 50 people are abandoned from flying to Vegas! My gf tried to rebook the flight for the next night. They wanted to charge us xtra $300! At this point we cancelled the flight and got the refund! I luckily booked the flight next morning with Spirit airline! Next morning they were very pleasant and had 10 checkers at the counter, who was dressed and acted very professionally! One of the checkers said that he used to work for Frontier! I WILL NEVER EVER WILL FLY FRONTIER AIR LINE AGAIN! Also anybody I know will hear this story! How this airline has 0 customer service and 0 care!
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Windrose

20 July 2021 Guest
Worst service ever! A one-hour flight has turned into a ten-hour struggle
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Aeroflot - Russian Airlines

29 June 2021 Guest
good company one of the best!
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Malindo Air

15 June 2021 Guest
I bought Malindo Airlines before the Pandemic occured and they cancelled my flight did not tefund only give voucher. The voucher is rubbish.
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Southwest Airlines

25 March 2021 Shirly
Description of Problem/Inquiry/Comment: On march 24th 2021 I was in my first flight nightmare. As I was requested, I was wearing a mask the whole flight. The only thing that happens is because the mask was big on me, it was sometimes under my nose, and I fix it immediately when the flight attendant asked me to. I was at the beginning of the plan, and somehow I was the only one she was looking for. My dog was under the seat in his bag, his head was out because he was barking since he has anxiety, she was telling me to put is head in and the other flight attendant said it's fine because he didn't let people sleep. When we landed, a manger name Julian Sanchez was waiting for me, telling me she is going to call the police if I'm not giving her my name, while the other flight attendant screaming "dirty jew" and lying saying I was treating her bad, when I never ever reached to her even once! The flight attendant clearly was racist to me, lying I refuse to wear a mask, when I never ever refused to wear a mask, people on the flight next to me can tell it!!! When I was asking julian Sanchez to get the flight attendant name, I've been refused by her, violating my right the file a complaint against this flight attendant, whome I think should leave the airline since she give it a really bad name! I never felt so ashamed and embarrassed. I called the customer service and they didn't want to tell me her name, like the manager Julian Sanchez told me to do. I find the flight attendant a layer, racist and very rude. I find myself powerless against a big company that won't care, and will do everything to protect their employees and names. If I had a video to document all what happened, everything was easier
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Bulgaria Air

24 March 2021 Guest
In a pandemic you would think that being in contact with less people is the goal and responsibility of every person/company /government. Apparently not for Bulgaria Air. Instead, they mix several flights to make sure you get in contact with as many people as possible... The day before they changed the flight - now it passed through Frankfurt to Sofia. Instead of a direct flight from Berlin of 2 hours, the flight took more than 4 hours. They did not inform us in any way about this, I was pleasantly surprised when I arrived at the airport... This was because they combined a few flights, exposing us to people from two countries and minium 3 cities. Somehow, their statement in the beginning of the flight "We make everything we can to protect you from the virus." seems so empty and quire ironic in the view of the situation. The flight was packed so much that seat bookings overlapped with each other! I feel the need to compromise the safety of their passangers during pandemic just so they can win more money is absurd. Or if you will do it, don't even bother saying you actually care, because you clearly don't! If you have the option to travel with another company I would strongly recommend it! Bulgaria Air does not care about you.
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Avianca

22 February 2021 Guest
keep away the worst service of any you can not reach them by phone, chat or messaging on a Sunday does not even deserve one star
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Thai Vietjet Air

22 December 2020 Traveler from Europe
Before the epidemic, I bought a ticket from Danang to Bangkok for $ 162. The flight was canceled in November, I asked for a refund citing the terms and condition, I have already written four letters but they dont want to pay. A terrible, incorrect airline! I would never travel with them and would not recommend it to anyone. They must be avoided by far!
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El Al

22 December 2020 Guest
My el al flight from South Africa to Tel Aviv was cancelled by the air line because of the corona virus. I submitted a request for a refund 6 weeks ago and am still waiting to get my money back. My family and I utilized the services of 4 other carriers during this journey and ALL of them issued refunds within days. The only problematic airline is El Al. Why?
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Eastar Jet

20 October 2020 Guest
I booked my tickets through Trip.com and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, Trip.com suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with Trip.com or EasterJet again.
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Oman Air

18 October 2020 Shahnaz
I had an extremely frustrating experience with Oman Air. On 4 Sep 2019, my daughter booked two online return tickets from Brisbane to Tehran and Tehran to Brisbane for my husband and I. Our flight to Tehran was on 24 December 2019 which was done with no issue. But our return flight was on 21 March 2020. Because of Coronavirus, I got an email from Oman air on 28 February 2020 that the flight was cancelled because of Coronavirus. As we had to return to Australia, and the flights from Tehran were to be restricted, we urgently purchased another flight and returned to Australia. I contacted Oman Air several times and was put on hold for more than two hours, with no answer at all. I sent an email to Oman Air and I got an automatic email on 28 of April 2020 that they received my refund request. And then on 7 of May 2020 I got another email that I should contact the site I have got the tickets. I contacted the site, but they declared that I should contact the airline. I emailed Oman Air again and on 8 of September I got another response that they could not refund. I know there is a crisis and I understand the situation well. But I suffered a lot of problems and extra expense to return home. It is neither fair nor reasonable to ignore my case. I request to be refunded of the flight which is cancelled by Oman Air or issued other flexible return tickets because international flights are not available from Australia currently. Oman Air has cancelled our flight and it is responsible for refunding or extending our tickets. But it does not accept its responsibly. I do not like to fly with such an irresponsible Airline that do not respect its customers right and I do not recommend it to anyone.
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Ural Airlines

29 September 2020 Guest
My fly was cancel due to covid but they do not pay back. The phone does not work any more. Afther fulling the form it says it will pay in 2 months does not true. Also they do no send a confirmation afther fulling the form. Do not go with this airline.
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Asiana Airlines

31 August 2020 Michelle
Worst experience ever . . . Poor customer service, rude n still havent refund my ticket yet like they had promised not too mention my luggages got lost too.
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SunExpress

19 August 2020 Guest
Horrible service, rude staff. We were left at the airport in Antalya .they didnt let us fly back to berlin even it was against the law.
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Jetstar Asia

04 August 2020 Guest
Wow! what type of airline is this! Can't reach any of staff from Jetstar. Nobody pick up the phone, no email reply at all.
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Bahamasair

13 July 2020 An American Visitor
This is a pathetic excuse for a commercial business which masquerades as an international airlines. I live in Orlando and called the 800 reservations number this morning. Their time of opening is 08:30 but after 3 calls got some one at 08:40 AM only to be put on hold by the agent who then disconnected the call. Bought two reservations about three weeks ago to fly at 08:15 PM on July 03 and July 17. On July 03, we showed up to the airport only to be told there was no flight - we never received any communication. I am currently on hold once again waiting for someone to tell me whether there is flight on Friday 07/17 at 08:15 PM. Just got disconnected again by an agent. This is a joke - customer service is non-exist - the agents come across as if they would rather be somewhere else. The Bahamas is hurting for tourism dollars and this is the way they are treating folks from the Us. I plan to file a complaint with the FAA.
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Interjet

01 July 2020 Guest
My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. We showed up at the airport ready to go and they told us the flight was cancelled. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. Eventually we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy." I am very upset by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing.
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Royal Jordanian Airlines

18 June 2020 Gerard LAINE
Just THE WORST COMPANY ON EARTH !!! > they cancel your flight > they are unable to offer you a replacement flight, whereas they belong to "Oneworld" association, like other companies that still fly, > they are unable to tell you when they will fly again (or they give you 3 different dates on the same day!) > they (try) to refuse a refund, when they are forced to do so by law, > they "offer" you what they call a "free rebook", asking you to pay 73% extra, ...and most importantly, most of the time, they dont even respond to your messages (less than 15%), And when they do, they dont respond to anything! Why do I have to rate them 1/5, when they deserve a 3 ...below 0? Run away from this company!
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Air France

16 May 2020 Guest
One of the poorest companies i have ever used. continual refusal to process refunds as law states. People will remember wher pandemic is over
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Stobart Air

14 May 2020 Guest
Cabin crew are lazy and rude on the Isle of Man to Manchester route , poor English level
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Smart Wings

13 May 2020 Guest
smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, Im not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back
 
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Travel Service Airlines

13 May 2020 Guest
smartwings client scam Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be .............. Cancelled flight, no refund within EU-regulations - Review of Smart wings Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight. The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail Dear client, thank you for your email. We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com. Thank you for understanding and have a nice day. serious violation of customer's rights. In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, Im not nervous because i will get my money at the end and i will also not let them play with me. Please share this reviews so that people can know who is Smart wings airlines I want my money back
 
Add your comment about this airline (3)
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