Airline Reviews & Opinions

Flybondi

21 November 2019 Guest

I have bought two tickets to go from Mendoza to Foz do Iguaçu on Christmas eve 2019. When I bought them, I had a receipt by mail; and, sure enough, the money was withdrawn from my account. When wanting to check the reservation several months later, I went to the Flybondi home page only to find out that the flight has been cancelled!! I am SO glad that I checked. I have managed to get the last two tickets with another airline out of Mendoza on the 24 December, but when I want to get my money back (and potentially also get an explanation for the whole case) I cannot find any contact information about Flybondi than a postal address. No mail adresse, no contact form, no phone number. This is just soooo bad. Take my advise: Don't ever chose to fly Flybondi.

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Nok Air

16 November 2019 Yukie De Andrade Kato

Don t fly with them!!! We had a flight from krabi to Chiang mai on November 9th. Nok air didn’t had all the documents allowing them to fly. As a consequence our flight got delayed more than 4 hours! We missed our conection in Bangkok and they , instead of putting us on another flight to Chiang mai, sent is to Chiang Raí!!!!! They are not serious, don t give information and ignores all complaints!!! And the flight was not cheap!!

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Cebu Pacific Air

16 November 2019 Guest

I don't know who is responsible fot IT and customer service in this company. It is beyond the worst I ever experienced. Website down for days, customer help talk like robots - no help at all.

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Volaris

16 November 2019 Guest

I have the worst experience with VOLARIS.....they do not know what customer service is. They lost my baby’s luggage and it was found 3 days later, we weren’t given any explanation as to what had happened. Then on our way back from Guadalajara to LAX they tried to charge us for my carry on and my purse, claiming the purse and carry in exceeded the 20lbs. But I saw other people that weren’t questioned about their purse just move along. The woman in the picture was so rude and told me and my family to leave the counter and fix our luggage in the middle of the airport in order to make things fit how they wanted them in order to meet the required weight. We spoke to a “manager” who was useless and very rude. At the same time there were other people in the line complaining about the same thing and they just stood there saying they had to pay $120 dollars. This airline is a joke. Everyone is always cussing them out and they’re used to it. I suggest volaris paya their employees a little more so they don’t try to steal from its customers with hidden fees.

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TAP Portugal

15 November 2019 Donald Williams

Tap airline Complaint #2019/431634, 2019/433009 Traveling from London to Lisbon we purchased two tickets which included one checked bag each. My wife’s ticket 0477430530864 and my ticket 0477430530863 each had one checked bag and one bicycle. We paid for the bikes separately at checkin receipt numbers 91403874; 70.00 EUR each, we also had to pay for one bag 90 EUR (91403874). The checkin person decided to allocate three pieces to myself and apparently only the bike to my wife. She made an error that I tried to get her to correct, but she would not listen. I expected this to be refunded to my credit card as this should never have been charged to me. Our tickets clearly state that we are each entitled to a free checked bag. When I challenged the checkin person, she said only one free bag for two people was allowed. As we had been travelling for many hours previously from Vancouver, we were at a loss to continue the argument. I expect TAP to be more professional and honest than this and expect a full refund of $90.00 euros. To this date they have refused to deal with this claim. I would not recommend this airline, they passed the buck at each stage of complaint and will not allow any human interaction. We asked at the gate in London, the agent there looked up our tickets and was shocked that this happened and assured us TAP would refund this at the airport in Lisbon. Upon arrival In Lisbon we went straightaway to customer service. There were three women sitting there, no clients, just chatting to each other, upon hearing my problem, she simply shoved a business card at me and told me to go online. Quite rude, terrible image for the company. When I tried to address this online, there was no category that fit, so I asked hotel concierge to call TAP. She did and when I talked to someone I was told to fill in the form incorrectly and not to worry as a human would read this and send me a refund. I was denied any refund as the checkin person decided to put both checked bags on my husbands ticket and none on mine. This has ruined my vacation and taken up hours of my life I will not get back. We have travelled the world many times over and this is the worst airline that I have ever dealt with and that includes India, China and Africa! Winning the worst customer service award is not what I expect from a star alliance member, or a country such as Portugal. This is a poor reflection on your country.

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Icelandair

13 November 2019 Dave L

Booked a flight for family with a two day stop over on way to Glasgow. Booked on-line, all good when got receipt didnt have stop over. Called them and they said it would cost me $700 more each person to make the change for a 2 hr trip. They then got back to me to say they checked the web and their system screwed up so they would cancel the $300 fee but still charge me $400 + each. For what? Ironcially went online ten minutes after and flight would be $350 Why the difference? They admit their mistake but still charging me more

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Austrian Airlines

27 October 2019 Guest

Passport check in was difficult. I was with a tour group leaving Vienna and hadn't used their machinery before. Many of us did not know that we had "biometric" passports and the airline attendant did her best to make us all feel stupid. We, in the USA, aren't familiar with biometric being used for passports; another term would have been better or picture of where on the passport the symbol is located. The attendant was rude and abrupt; if she is so unhappy in her job, I'd suggest she quit! Further we had to weigh, attach luggage tags, and place the suitcases on the conveyor belt ourselves so no service there either. The attendant, once again was quite curt telling us to place the luggage differently. A simple graphic would have been better than to put up with that woman again! Austrian Air has a problem with customer service and needs to address this. When I next plan a trip without "benefit" of a tour, I'll remember this and choose another airline.

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Fly Jordan

20 October 2019 Noor

Hi Mr/Mrs , The subject : delay 6hrs on fly jordan because of a technical error & no one care to call passengers to inform or to apology ————/—- I was stay at ‘’TZX’’ TRABZON -airport waiting fly jordan our trip no. FJR-751 must takeoff from 9:15 but they said the flight will be delay from amman airport because there is a Technical error and no one contact us from fly jordan team and i have another trip for kuwait next day.....😡untill when we will stay @ TZX airport (please note i’m @ airport from 6:40 pm as fly jordan rule )i ‘m sooo tired and i have diabetes and my medicine inside my bags and the bags already taken . Now our agency call us & say the flight will departe amman airport on 4:00 Am😵😡 My kuwait fly will take off on 10:00am . Urgent action need please & don’t be hestate .I am demanding financial compensation . And i send this complain to address book support@flyjordan.com.jo But the domain error and this mail not found .😵😵😵how can they put email address not working on his site ?!!!!!!!!!!!

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Evelop Airlines

15 October 2019 Steve phillips

One of the best airlines we have ever flown with

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AirBaltic

07 October 2019 Ilona Pinka

Very disappointed with services and return policy exchange dates tickets. Tickets are not cheap, 350-400 euro flights and no exchange date if you loose your flight, or wanna change your date. Terrible costumer service, rude staff. In Riga airport they weight your hand luggage before last gate before you enter inside the plane. After check in our hand luggage was even under weight. But we did some shopping in duty free and bought water and snaks from caffe, they weight all and told us that we r over weight and have to pay 60 euro for it. We had to leave food and water in rubbish bin. Terrible service.

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Cathay Pacific

05 October 2019 Williams

Like say on 4th June I feel with your company you let me down in business class. It started Brisbane booking in then thrown in wheelchair ,after that pushed aside for half hour until I asked when going take me to Qantas lounge in which I had hour eat my dinner. Qantas people ask me what flight going on I told them. They had ring up find some one talk me to air craft I nearly mid my flight. Your meals were disgusting one time I order meal got spaghetti shells with boil peas over the top of it and a little bit of Kraft cheese.i look then tasted it spat out it was disgusting, so took my salad with NO dressing so that went out door. This was my first time in business class.Never again.will I got through treated like I was dirt.

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Omni Air International

02 October 2019 Hazel Trevanion

Many thanks for your help and kindness on the Orlando to Manchester repatriation flight on Sunday 29 September. The cabin crew could not have done more for myself and my daughter with Downs Syndrome. Heartfelt thanks.

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Asiana Airlines

30 September 2019 Guest

I am writing to complain about the staff at the Transfer Desk ICN airport and your policy for a long lay over for your passengers. I recently purchased a round trip ticket from Sacramento CA to Clark Philippines. My lay over in ICN is 17 hours. I requested hotel from the ticket agency. I was told by the ticketing agency I need to check with the airline. When I check with your staff at the ICN Transfer Desk, I was told I need to check with the travel agency. What a mess. In addition, your staff at the Transfer Desk were extremely rude and did not offer any assistance. I paid for my hotel and meals at ICN (this is not the first time). Korean Airlines provides accommodations for its passengers hassle free. Your airlines is just the opposite. If this is how you treat your frequent customers, I must consider another airlines. Derrick Green Passport number 556201471 booking 62955154

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Malawian Airlines

29 September 2019 Sheila Henke

Luggage was lost for 4 days, no one was helpful to receive information about when or if it might be returned. We were offered no compensation . Communication was a headache and when our luggage was return after 4 long days of our vacation time wasted there were items missing. Specifically a Kindle and a box containing electronic cords and attachments. Had to chase down someone at the airport who promised compensation of $50 which we never received and nearly 2 months later still trying to communicate with someone for some resolution . Terrible customer service!

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Sky Express

23 September 2019 Guest

My wife was due to fly with this carrier to Athens from Skiarthos recently and arrived at the airport with a valid ticket and they'd overbooked the aircraft! They bumped her off despite there being a spare jump seat available which she said she was happy to have - but the pilot said No. They gave her a website address to contact for a refund (she missed her hotel bookings because of this and so there were additional costs there) and the website link doesn't work. Avoid like the plague. What a way to run an airline. Just another corporate greedy.

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WestJet Airlines

13 September 2019 Guest

DO NOT Flight with WestJet. Horrible company with racism flight attendance and rude for crying kids. My family had a terrible experience while taking Westjet for Canada travel. They were taking WestJet 1508 in Sep-08-019 from Calgary return back to San Francisco. Prior to boarding, this flight was delayed by 3 hours and because of this, my family had to wait in the airport for 5 hours. Thus my son, which is only 2 years old, was very exhausted and really sleepy. Imagine that even for an adult, 5 hours of waiting in airport is quite stressful. While starting from their boarding, the flight attendant never showed any warm welcome to these exhausted passengers. Instead, she was very hostile to my family, whispering to another attendant that they should closely watch my family. Due to the stress, my son was very tired and could not easily get calmed down while seated. My wife and my mother-in-law were trying their best to calm down him and let him well sit and tied with the seatbelt. However, only after about 3 minutes, this attendant rudely came and yelled at my family. She demanded my family to leave the aircraft immediately. The total time from my family boarding to get kicked off from the airplane was only around 5 minutes, my wife even didn’t have time to get the phone out from her purse to entertain my son. My family, including 2 year old child and two seniors (both >60 years old), had to pull their heavy luggage and leave the aircraft. The rude attendant even didn’t tell them what to do next. My family had to walk a long way holding the 2 year baby to outside of the airport and re-checked in to purchase the next available flight tickets. To me, this cruel treatment from WestJet to the passenger is not about uncourteous, it is more about inhumanity. I cannot image this could happen in a civilized community. My wife later on told me that this attendant was very clearly racially discriminating against them from the beginning since my son was crying during boarding (we are Asian Americans, my parents don’t know how to speak English). I called WestJet customer service immediately after receiving the call from my wife and also got very rude response (they are clearly protecting each other). I am very disappointed and frustrated with WestJet. I would never take WestJet and would like to give others the same advice: DO NOT flight WestJet !!!

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Nepal Airlines

06 September 2019 Guest

Flew from Nepal Airlines recently 04/05/2019 and could not believe the service which was provided by them. I wanted to fly cheap and chose Nepal Airline instead of Thai. The hospitality was amazing with overall service being good too. Nepal Airlines will always be in top of my list when i decide to fly to Nepal next time. Cheap Fare but best Service.

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Aeroflot - Russian Airlines

04 September 2019 Terri Davis

Very disapponted. I bought a flex ticket and was charged $596 to change ticket when my sister died. I requested a refund and was asked for many documents which I sent and they refused the claim after sending in many documents. Do not give your business to this airline.

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Privilege Style

02 September 2019 Guest

'Privilege Style' operated flight on behalf of another carrier. It certainly wasn't a privilege, let me tell you that. This was by far the worst flight I've ever had. The in-flight entertainment was virtually non-existent only 3 channels, 2 for movies but they only had one film showing on a loop on each so basically 2 films to choose from and the quality was so poor that it just wasn't worth the bother. Food below par as was the service - staff were not friendly and it was virtually impossible to get any drinks in between scheduled meals (we gave up). Interior very tired. Make sure you query your airline or don't book Privilege. There were no menus or even an in-fight magazine so you were essentially left in the dark. If I could I'd rate them '0'.

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Stobart Air

30 August 2019 Guest

Terrible. Flew them from EDI to DUB on Aug 14, 2019. Flight was an hour late leaving and we had to wait 15 minutes for a bus to pick us up at the plane and take us into the terminal. We had to connect to an Aer Lingus flight to Boston and with a 2 hour original window clearing customs etc would not have been an issue but with only 40 minutes to clear security, customs and get to our gate we literally had to run. Thankfully customs agents took pit on us and fast tracked us to clear. The ATR that they flew was old and didn't appear to be very well maintained and the crew had to be the rudest and laziest crew I've ever had to deal with. As a former FA ( who started her career on commuter planes) I would have written them up for the appalling attitude towards all of the passengers. Then upon a closer check of this particular flight, I see it is on time on 25% of the time. Never again. Sorry Stobart, you just cost Aer Lingus any more of my business.

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Air Cairo

26 August 2019 Guest

Very bad experience. Made a refund request of a one-way ticket from Hurghada to Cairo 5 days before the flight. The ticket was bought on-line so I made the refund using the form in their web site. Getting no response, I remade the refund request again 28 hours before the (refundable ticket) and also contacted them 3 times through (contact us form in their form). I also phoned their office in Alexandria and they said you do refund online. Needless to say, I go no response for nearly 2 weeks now??? worst custormer service every

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Turkish Airlines

26 August 2019 Natalia Aleksandrova

Hello! I hope that my feedback will help others never meet the same problem I have met. This was the worst experience I have ever had in my life. The flight was canceled and we didn’t receive any notice at all( no email, no sms, no call). By the chance of luck we decided to make check in online and suddenly we found that the flight is canceled. I told my husband maybe it’s mistake and there should be solution for that because it is not possible that huge company can do such mistake. We called a call center and the person who took the call was very rude. Unbelievable. We were in shock that it’s possible. He just told us that the flight is canceled and it is not his problem. He offered us to book another flight which is one day earlier then we booked. We paid the hotel to stay in Cappadocia for 2 days, so as per the new booking we will have to stay there just for 1 day. Then we had another flight fr om Istanbul to Dubai and there was no solution wh ere should we stay one more day in Istanbul. Everything was planned and paid. We lost money, spent extra money to stay remaining day in Istanbul and nobody give any sh*t about that. I still can’t believe that it is possible in 21st century. Furthermore, the customer service representative was shouting at us, shouting. Can you believe? It is Turkish Airlines mistake and you guys are shouting at your customers because you can’t find solution for the problem you have created. I hope this kind of experience will never happen to any of your customers. Otherwise it means that you guys are not professional at all in anything. You are canceling flights when you want, you don’t even notify your customers about that and in the end you can’t find the solution for complaining customers who lost the money because of your unprofessional service in the end you are shouting at your customers because of that.

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Caribbean Airlines

26 August 2019 Guest

The prosperity that Caribbean Airlines enjoyed for years by taking advantage of the guyanese people will soon end. I travelled this morning from JFK to geo and my bags did not arrive. The numbers they gave me to call are unanswerable. The problem is I have all my medications and clothes in this bag. Further I am 8 hours away from the airport. I shall never fly them again and hopefully they will be out of business by next june.

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Corsair International

23 August 2019 Nes

Worst customer service ever don’t pick up phone

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Skippers Aviation

22 August 2019 Guest

In 30 years of fifo, I have never encountered an airline that treats is customers as badly as Skippers. I could not recommend this airline to anyone.

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Shanghai Airlines

16 August 2019 Guest

Un-able to contact thsi airlines phone, email, website none of those were working. No stars at all.

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Blue Panorama Airlines

12 August 2019 Andrew

Be very careful when you book with this airline. The luggage pricing is not so straight forward and the confirmation emails are confusing. Having booked for 2 x 20kg hold luggage, it was unclear that this was just in one direction. Ended up having to pay double at the airport for the return flight. €80!

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Blue Bird Airways

29 July 2019 DmitriyO

Was flying with them from TLV to Crete and back. Most of the flight is like with most low-cost flights, you have some delays, seats are very uncomfortable, but basically you get what you pay for. until the moment you baggage gets damaged, and here was the first time I encountered and airline which takes zero responsibility for your baggage, I claimed a refund and basically was told they dont refund any damage. there were at least 3 more people like me on that flight which got their baggage damaged, but I'm not aware whether they got any refund. so I'd suggest to pay few extra bucs for another airline but to save on the later need to buy new bag and maybe even few other things that were inside.

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Singapore Airlines

25 July 2019 Guestbarney

How do you get away with it? A death in the family and I had to return home A,S P. I am returning a week early with Singapore Air. No compassion , no empathy, just give us your money, my return ticket was $ 500 au which I forfeited in favour of a new ticket, i received a penalty of over $200 plus $600 for the new fare. So my original seat became vacant which no doubt would have been re-sold $600 plus for Singapore air, not a bad days work, $ 2000 for what, someone dies and the vultures close in, In a civilised country this is known as embezelment. Singapore Air you have stooped to the 9xhsmlowest level of humanity and decency. After this flight you can count me out. I have been flying with you for 15 years.goodbye, keep your eye on facebook.

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LATAM Airlines

24 July 2019 Guest

They do not have a “customer service” policy. So if something goes wrong good luck because it will not be their fault at all and they won’t be able to help you.

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Azores Airlines

22 July 2019 Guest

The constantly cancel and or delay flights. It is not uncommon to be trapped somewhere for 2 or 3 days OR not get to your vacation at all. They refuse to put you on other flights going your way. They violate EU compensation regulations. Their staff are physically and verbally abusive or just plain unhelpful. They will lie to you with a smile. Their aircraft are unsafe. They cut off the oxygen half way through the flight. I watched people try to stand and fall over.

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Emirates

20 July 2019 Bijoy

I flew long haul to visit SANTIAGO one week(on 9/07/19 ) before. Actually this was my first time travel in flight and was a long haul one. My travel route was COK-DXB-GIG-SCL and crews at COK airport and cabin crews was always professional, polite & helpful. Crews helped me to find my seat in flight because of my first travel and they given me extra care because of my motion sickness. The COK - DXB travel was awesome and enjoyed the trip. When I reached the DXB airport at 7:00 AM, there is only 1 hrs layover at DXB for my next connection flight to Rio de Janeiro (08:05 AM). Actually I have got boarding pass for DXB - GIG from Cochin itself and gate marked was A19 in DXB. When I reached DXB,I saw a airport crew showing a pluck card A19-Rio, And when I asked, he told me to get in bus this will carry passengers to A19 gate for departing to Rio de Janeiro. When I reached the terminal, I rushed to A19 gates without double checking the gates in information display screens. I reached A19 gates at 7:20 AM after the security checks. In A19, there is no information display screens for checking the status of departing flight and also absence of airport crew in A19 gate made me little bit confusion in boarding. I enquired in another counter to double verify weather the Rio de Janeiro flight is departing from here or not. After sometime at 07:40, I got a message regarding the change of gate A19 to B8 and I rushed to B8, but I can't reach in time at b8 and my flight was lost. And there I came to know that the gate A19 has been changed to B8 without any prior information. I have discussed with emirate executive, they said, they are helpless and blamed me,as this is because of full of my mistake. And also said that, I need to pay penalty to go in next flight and also they are not ready to give STPC also. Moreover that I lost my business meetings and stayed 2 days in Dubai for next flight. I think emirates have rule - "Our gate agents will provide verbal information including boarding announcements and notice of any delay or gate changes". -At least emirates need to have a gate agent at A19 to inform the gate changes to the passengers who comes there without knowing the gate changes after the checkin process. -At least they need a information display screen at A19 to check the status/gates of departing flights. -At least they need to update this on pluck cards shown by airport bus drivers who carrying the passengers to terminals (by changing A19 - Rio to B8 - Rio). Because of this minor mistakes from the part of emirates, -I paid Rs 13000 as a penalty for next flight. -I have to stay back in Dubai for 2 days. -I lost my business meetings and travel became use less.

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Interjet

18 July 2019 Maria Gallegos

I had a flight purchased in February or march, for August. In May, Interjet changed my flight to have a stop in Mexico City. I canceled the flight, asked for reimbursement submitted all the information and yet have not received my flights reimbursement. Orbitz also tried to communicate without success. I have been corresponding with one of your staff, Cecilia Rojas, and now I call her and she doesn't answer, the call just drops. This is ridiculous, No one to talk if my reimbursement will be given. Totally disgusted.......no stars

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Aerolineas Argentinas

16 July 2019 Sveta

Horrible airlines with horrible customer sercice. Waited THREE hours in their office in Buenos Aires! They are so slow!

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British Airways

15 July 2019 Guest

Do not use British Airways. In my opinion, and based on my experience, they are one of the worst airlines! Please be very aware of the tricks that British Airways is up to. They would purposely over-book, charge a fee to change/rebook flight then cancel the new flight but keep your money. They are a horrible airline and would think nothing of taking advantage of its passengers. On April 14, 2019, I bought two tickets via Expedia to fly via British Airways. I specifically indicated to British Airways that I did NOT want to fly on any flight operated by American Airways because I detest American Airlines for their constant tardiness and poor in-flight customer service. British Airways insisted that in order for me to change my flight, I must pay a fee to re-book a new flight. On June 4th, 2019, the day of departure as I was leaving for the airport, I got an alert that British Airways had unceremoniously cancelled my new flight without any explanation and put me back on AA flight, which I paid to change from in the first place! As a result of British Airways cancelling my flight at the last minute with no real choice of making the trip but to use the horrid alternative American Airline operated flight they put me on. True to form, American Airlines and connecting flight Iberia were both late arriving well after 4pm to Athens: I missed the first day events, because these flights American Airline and Iberia arrived late. NOT OK. I complained to British Airways about this and requested a refund for the re-booking fee because they did not deliver on the flight they charged a re-booking fee for. BA’s first response to my complaint was to defend their actions, claimed that they reached out to me, and that it was a voluntary action to change on my part. After responding with a detailed account and proof that it was not voluntary, they came up with another excuse that it was weather-related and beyond their control so they would not refund me This whole experience with British Airways has been very traumatizing for me, and I intend not only to avoid BA in the future even if it means paying a little extra to use another airline as a matter of principle. It is simply not ok or ethical for British Airways to treat passengers this way. I thought British Airways was bigger and better than this and I am disappointed. In my opinion and based on my experience with them, they are one of the most unethical flight organizations to ever get involved with. If you can help it, pay a little extra for a flight that actually provided the service and flights it claims to have. Do not use British Airways. They lie, take your money and refuse to take any accountability for their actions.

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Philippine Airlines

08 July 2019 Guest

Philippine Airlines changed my flight Manila to Toronto, moving 12 hours forwards. My prior connecting flight would have me in the Manila airport more than 14 hours early. I first called PA and tried to get a different flight. They couldn't help me. So I booked with a different company. When trying to board my flight in Manila PA told me I couldn't do that and that Id have to pay $150 to board my flight, because I hadn't boarded my previous flight. Needless to say I was angry, first because they changed their flight screwing up my schedule costing me another day hotel and parking fees and then charging me for not canceling. I was warned not to use PA, should have heeded the advice. PA stole $150 from me.

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Air Corsica

08 July 2019 Guest

My outbound flight to Calvi was delayed and delayed and finally took off to be told as we approached Corsica that we were in fact flying into Bastia NOT Calvi. We were never offered any refreshments despite being on the tarmac for over 2 and a half hours. On arrival at Bastia there was an hour queue for passports as the plane was not expected. There were no representatives to help and no-one counted or checked passengers had got on the busses for transfer to a closed airport at Calvi arriving after 10.30 at night. No taxis were available and again no representatives to help. Try to get in touch and no numbers work, the claim form does not work, there is no way to contact them to get any compensation which is legally due

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Jordan Aviation

02 July 2019 Chantelle

This is the absolute WORST airline I have ever used. Extremely unprofessional with time. Flight s5 1817 on june 27 and s5 1818 on july 1 were each delayed FIVE HOURS. This is so unprofessional and rediculous. I'm unsure how you qualify as an airline. There was no accomadations for passengers waiting tired and hungry. All for a 40 minute flight. The first day of our trip at the resort went to complete waste. I dont recommend anyone to ever take such a disgusting airline.

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Delta Air Lines

30 June 2019 William Freyer

This airline sucks. Excuse my French. They left my Daughter and 50 of her high school classmates on the runway for 6 hours Saturday 6/29 at JFK airport. They then proceeded to leave these poor starving children back at the airport for 18 hours . It was supposed to be a trip of a lifetime to Europe. Instead it's every parents nightmare. Do not fly with these evil bastards. Your better off paddling across the Atlantic!

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BH Air

23 June 2019 Guest

Don’t do it! Poor customer service. “Double touch” flights that mean you have to disembark the plane, go through customs and reboard. They classify this as “direct” and will change your flight at the last minute and tell you that they class this as “minor” and therefore you are not entitled to a refund if you object. Don’t prebook seats- they reserve the right not to refund you if they change the seats that you sel ect and pay for. On all of my recent flights due to the chaos that is the “Double touch” i.e. consolidating flights fr om two UK airports to one and visiting both airports on the way, even the seats allocated at check in were abandoned as the cabin crew can’t cope as the system doesn’t appear to cope with the double touch so double books seats. Don’t waste your money and even better fly with someone else

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UM Air

21 June 2019 Ruba

Very bad airlines, it's better to walk to your destination rather than flying with this shitty airline, the staff are not professional, flight time and landing airport will always change a day before the flight. I give this airline zero if it was a choice.

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DOT LT

18 June 2019 Guest

I booked a flight with Norwegian and we ended in a flight operated with DOT LT. We supposedly flew in an Airbus a321, a medium-sized and generally confortable plane, but the space for legs between the seats was extremely small, and it is not the first time I fly with a low cost airline. I could say that the space was smallest than the one of Ryanair planes. Although the rest of the things they offered were good enough, I think that the space is one of most important thing to travel confortably.

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Eva Air

17 June 2019 RickD

Flew EVA Air from Seattle to Taipei then on to Cebu twice this year. EVA is excellence all the way around. The food was great and lots of it. Seating in economy was very good, lots of leg room. WiFi worked almost all the way across the ocean! Plane was very clean, staff was highly professional and curtiuos.

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KLM Royal Dutch Airlines

07 June 2019 BLN

Told me on arrival in Panama that under Panamanian law that medication beyond what was needed for the flight had to go in the hold luggage. On return flight they decided to leave my hold luggage in Havana airport (where we connected to our flight home). Despite more than 20 occasions to return the bag, they decided to leave it in Havana for 72 hours. I've now had my luggage but items are missing and, as my medication is temperature sensitive, it is potentially poisonous now. Due to Brexit, I've had to go into hospital as the medication is not readily available. Even the CEO fails to respond when you escalate the trouble to them. And customer services seem to be staffed by complete idiots who are apparently still looking for my bag at Havana airport.

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Israir Airlines and Tourism

07 June 2019 Guest

Customer Service Representatives are terrible and RUDE

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Aerolineas Sosa

01 June 2019 HW

This is one of the worst Airline I have ever use, I bought round way tickets for me and my daughter about a month in advance form San Pedro Sula to la Ceiba, my flight was Delayed in Houston because of bad weather, so i missed my flight to La Ceiba, so I caught a bus to La Ceiba. 5 days later me and my daughter returned to La Ceiba to catch our flight back to San Pedro Sula, we were told that she could not unlock our returned ticket to San Pedro because we had miss our flight the week earlier from San Pedro to La Ceiba and that the plane had to go to La Ceiba with 2 empty seats (mind you those 2 seats was paid for a month in advance. So I had to pay her $40.00 for her to honer our return ticket to San Pedro so we could catch our flight back to Houston. So basically I felt that they stole from us knowing that we did not have choice but to pay them. I know its a little more expensive to travel to Roatan instead of San Pedro but I dont want to give Sosa Airline another penny they SUCK..

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