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 ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Malaysia Airlines

19 February 2019 Guest
Stay away from this mob. They take your money then start changing the flights and say you can cancel but they will be keeping 70% of the fare. Total rip off.
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BoA - Boliviana de Aviacion

17 February 2019 Guest
Continous postponements of flight, and no real information. Re-booking to a next day flight with no options. On the queue for re-booking overheard a BoA-representative say that "non-spanish-speaking" was not to bother about" (he did not know i understood some spanish). EcoJet had available seats on the same day, but they were not offered to me. Afterwards I bought directly from EcoJet. When I tried to get a refund from BoA, I was just told that "it is not possible". BoA ? Never again, if I can avoid them !!
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WOW air

15 February 2019 Ian McSkimming
Land in Iceland and waiting for connecting flight to Dublin. Board shows no gate announced as yet. Next thing I see is gate closed and C27 announced as gate simultaneously. Run to find anybody in Wow livery-nada! Go to service information desk and staff indicate the end of the counter where Wow would be-no one there. According to one staffer, they all left because there was no activity. Yeah, tell that to the customers frantically trying to contact people they will miss in Dublin, who dont have the keys:instructions to the property we are renting in Tenerife. Customer service is a total fail.
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VivaAerobus

04 February 2019 Guest
Beware of the scam called FlexPass. Says you can change your flight in advance for no fee and late for only the charge of the difference in price. Turns out you can only change it to a different time on the same day. Otherwise, you pay the change fee and the difference in price. Totally useless upgrade.
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Cebu Pacific Air

02 February 2019 Guest
We were already lining up in tbe boarding gate but we were held at the line. The personnel said that we didn't have records of checking in. As a first timer, i thought that going pass that baggage security check into the boarding area means that we're 'checked in'. Apparently, we're not. I know that my fault is i didn't ask about the procedure. But my only sentiment is that why were we allowed to pass through that baggage security just before the boarding gate. I thought everything was right since our bag was 'checked in'. I wasn't aware of the 'boarding pass'. We just showed our e-ticket to the personnel and went pass the baggage security and waited to the boarding gate. We learned about the boarding gate number for our flight by looking at the live monitors. So we waited by the boarding area, not knowing that we will be held on the line. We missed the flight and were told to purchase another ticket. We were deeply disappointed. My main point is that the personnels should make sure that everyone who passes by the security check has a boarding pass!! First timers like us aren't familiar.
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Eva Air

29 January 2019 MarkJohn Hughes
Recently had to change my flight date from Bangkok to London and was charged £330 absolutely disgusting wont be flying with them again
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LOT Polish Airlines

28 January 2019 k.zenkner
I fly on Lot often and have always had very friendly, professional service. Compares favourably to Lufthansa or Swiss
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Kuwait Airways

25 January 2019 Guest
Very bad Customer care... Which means bad management. Pretend that somebody will come back to us soon but never happens in spite of multiple messages. No excuse for big delay and being sent to Milan instead of Paris... Irreponsible company => dont take it since irresponsibility affects every segment of a company... including safety a day or another
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Winair

25 January 2019 DONT FLY WITH WINAIR
Winair, the company of shame! I travel around the world often and Winair is the worst company I have ever taken. I made two trips from France to St. Barth, with three flights in all These flights cost 1500 euros. On two occasions, I could not take the flight between St. Martin and St. Barth when I arrived on time from Paris. The reason? The poor organization and incompetence of the Winair staff. The first time, I had a ticket "Standby". We were many passengers waiting in the heat in a large hall. The hour of our flight had arrived and we had no information. After a while, they called passengers for St. Barts and people rushed and pushed for a place. Many people could not fly, and we were told that there would be no more flights to St. Barts. We then wanted to get out of the airport to go to the boat, but we were stuck in the airport. Finally, we were able to leave an hour later, and the taxi had to drive very fast to arrive on time to take the boat. I had to pay 20 euros for a taxi and 90 euros for a boat. The sea was very bad and I was very sick on the boat because of the sea and fatigue. I was up since 3am (French time) and I was traveling since 20H. When I arrived in St. Barth I had to wait another hour at the customs, and I did not have my car to go home because I left it at the airport. The second time, I encountered exactly the same problem. But besides, I had a problem with my luggage. The lady of Winair (the only one who speaks French) said that the luggage had gone to St. Barts, and that we could go take the boat. I asked if she was sure of herself, and she said yes. I had a bad feeling and looked for my suitcase in the mess of the airport. Finally, after 30 minutes, I found my suitcase in the airport, all wet. I opened it and inside everything was wet: computer equipment, clothes ... If I had listened to the lady of Winair, my luggage would have remained abandoned in this state at the airport. A shame ! In the end, in addition to my two trips that cost me 3000 euros in total, I had to pay 250 euros more for the taxi and the boat. In the end, in addition to my two trips that cost me 3000 euros in total, I had to pay 250 euros more for the taxi and the boat. And my travels have been very long and very painful, because in addition I suffer from migraines, hypertension and heart problems. What I blame the staff of Winair: - They give no information to the passengers. - When asked a question, they do not answer. - When we talk to them, they do not look in our eyes. - They eat and burp in front of customers, and when they talk to us. - They are unpleasant and give the impression that they are annoyed, while as a customer I have always been polite to them. - They laugh with each other and despise the passengers when there are so many problems with this company. - They do not respond to emails to the email address of their site. - If you finally get the personal customer service mails, they give the impression that you bother and respond aggressively. - They say the tickets have not been bought on their site so they will not pay you back. - They make no commercial gesture for you. - They do not take their problems. - At NONE, no time they apologize. - They lie saying that the luggage is gone and that we will be reimbursed (the lady who speaks French).
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Egyptair

22 January 2019 Michael
Great and amazing flight They love to travel on time, I liked the food, but I guess maybe there is better than that
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Nile Air

22 January 2019 Michael
too bad airlines company, the flight got a delay for 3 hours and they didn't give us a refund
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Air Cairo

16 January 2019 Guest
Worst experience eve: they let you buy NON EXISTENT seats on their website and they refuse to give your money back
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Blue Panorama Airlines

14 January 2019 cali
BEWARE. I don't understand how this company can operate in a European country like Italy . They are robbers , somebody has to do something about this . I had to pay 25 euros for one of my hand luggages because it did not feet for less than 3 cm while on me ticket is says ( 2 suitcases up to 30 kg) and i use those fore many years and flying with many company's, end on all the others is max 8 kg blu panorama says 10 kg.
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Wamos Air

09 January 2019 Lynn Doble
I flew with Wamos on December 13th 2018. The flight to Gatwick was ok but nothing great. The flight back to Denver was awful. Unfriendly crew. Grubby old plane. They fan out of my pre paid vegetarian hot lunch and gave me a cheese sandwich... Both flights they sat me in a middle seat after specifically booking an aisle seat. No TV'S. Terrible service. Crew seemed confused and agitated getting food to passengers. Horrible experience.
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Alitalia

08 January 2019 Guest
Alitalia took our bag off the plane, gave us an email address to get our bag. When we emailed, they sent a photo of the new baggage tag and said it was being "rushed" to us, after a 2-day delay. However, their co-chair carrier (Air France) coming into the US says that they never put the bag onto the flight listed on the tag. So they sent us a tag but still haven't dropped the bag on a flight. We are still trying to persuade them to just send the bag to us, but after 4 days it still hasn't happened and we are losing hope because no one will respond by phone and they are no longer responding to email. We don't want compensation, we want our bag back. This is giving Alitalia a terrible reputation in my view and if we don't get our bag returned, I will be spreading the word about this company and their contractor at the Delhi airport (Celebi Aviation) who is currently holding the bag.
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TAP Portugal

07 January 2019 Guest
Hello! I am very upset and I would like to advice TO NOT USE AIR PORTUGAL: Tap portugal promised to refund our ticket ( after a cancellation of a plane in the 24 hours due to a wrong reservation). This promise was given in October. Since then we called multiple times, we spend a lot of money on phone call but still no refund. Last week we ask them to just send us an email to confirm that they will refund the ticket on the bank account. Even that they do not seems to be able to handle it. This is not what we will expect from an airplane company (my friends have had better services with other companies). PLEASE DO NOT USE THIS COMPANY WHICH IS NOT ABLE TO HANDLE THEIR PROMISES.
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BA CityFlyer

06 January 2019 Sabrina
Hi City Flyer, I am writing to you because I want to give some credit to one of your flight attendants. I was flying fr om London city to Edinburgh the BA 8710 on 04. Jan 2019. Wh ere I got an excellent service, she was very kind and looked very secure about here work, and thats why I felt very convenient to fly with her. 😊👍🏽 I had a great trip and I think she deserves some credit. Best regards Sabrina
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Wizz Air

06 January 2019 Guest
Not bad, but they have huge number of flight delays. My flight was delayed with Wizz Air for 9 hours and lost my train ticket, which costs me 92$ .... Good news is that i got 600 euro flight delay compensation by helping 3flightdelay.com
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VietJet Air

04 January 2019 Yijin Cai
Worst flight I've ever seen. I bought two tickets from Chiang Mai to Bangkok. This flight should arrived at 21:05. Because of its internal accident of check-in system, we got delayed for more than 2 hours. We had another flight to catch at 23:40, from Chiang Mai to Beijing. But we missed it so we had to change our flight to the next day. The VietJet Air was so irresponsible for everything they had done. They didn't rearrange another flight for us, nor did they cover the extra fee of changing flight. They didn't response email, the telephone couldn't get through, the staff in charge in the bangkok airline didn't do anything for us!!!
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Aeroflot - Russian Airlines

04 January 2019 Guest
I am currently stuck at the airport in Moscow. We flew in from Cyprus with an hour and a half for a connecting to a flight to Gothenburg in Sweden. The flight was a little bit late starting but arrived in time to catch the flight had we not been sitting on the tarmac for half an hour. I informed the stewardess on the plane that we had another flight to catch and asked if she could help us. She said not to worry and contact the transit people when we arrived. Well the transit desk was marked with people. We saw a flight was listed and went to the gate. There are the woman said I flight was closed even though they been calling for us. Certainly they must have known we were on the other flight that would be on the computer. Had they had the will they could have taken us to the plane on a small bus or something. After three hours of waiting in the mob rather than a queue my husband was given some food vouchers and boarding passes for flight 24 hours later. The entire trip is only four days therefore we are wasting one quarter of our trip Stuck at the airport. We were told that we would be given a hotel go and eat and come back after 12 we were told. We went to eat after 12 we were told we could go out one, and then to, now its 10 after two and was still sitting here. At the moment I am a rather unhappy passenger. Things could have been done to get us on our connecting flight and unlock could have been done to make the situation less unpleasant. I am hoping for a good compensation, but that does not give me back the time I lost with this experience
 
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Rwandair

02 January 2019 Kathryn
Best Airline, excellent service. I can't fault them in any way. They deserve 5*. Keep it up Rwandair. Downside: they are not easily visible online when you are looking to book a flight with them.
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Porter Airlines

29 December 2018 Guest
Porter Airlines has gone downhill - it was good when it first up opened years ago, but it's gotten steadily worse over the subsequent years. The prices keep increasing, but the perks disappear - you have to pay for your baggage, and seat selection, and they no longer give you sandwiches on flights (that was one of their selling points, at first), and the porter lounges have less and less offerings for people waiting for fights - no more business computers, no more cappuccino machines, less choice of snacks, etc. That stuff is relatively minor (since all of the airlines have started doing the same thing), but it is very disappointing. The bigger issue is that they actively lie to you about the waiting times for their flights - and, the wait times have become ridiculous! Furthermore, Porter is outright dishonest about promised compensation for flight delays - it will promise customers the moon and stars in flight vouchers, if your flight is delayed past 4 hours, but then, their customer relations teams will reneg on everything that was told to you by the Porter agents in the airport. I am absolutely disgusted by my latest, terrible travel experience - there was a 7.5 HOUR delay (not including flight time - that brings it up to 13 hours) on my flight, and all they gave us was a paltry $100 voucher, expiring in less than 6 months, in return, to "apologize," when the passengers were promised four times that amount in compensation vouchers, if they waited out the delay. They do not honour their word. They are liars, plain and simple. For that reason, alone, I do not recommend this dishonest and unreliable airline.
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Sun Country Airlines

28 December 2018 Donald Malloy
my wife and I flew from MSP to LAS for our anniversary had one of the worst flights we have ever been on.We paid extra for the so called premium seats which only a small child could sit in and advised the flight grew that we could not fit into these small seats, their response was basically sit there or get off. My wife was able to switch seats with another passenger (a real small woman) and I optioned for an exit row seat which the airline promptly charged me an additional $25.00. Not at anytime did one employee of the airline apologize for the bad service.
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KD Air

26 December 2018 KDAir-Reviews.com
In short KD Air will not refund your ticket even if THEY cancel the flight for any reason! This applies even if they commit to the refund. KD Air is a business that should be taken down! Below is my story... Please visit kdair-reviews(dot)com to express your experience with KD Air. Everything seemed totally fine when booking two return flight tickets from Vancouver South to Tofino for our 3-night stay (tickets worth 698 CAD). Then it all went wrong KD Air called two days before scheduled departure, telling me that the flight to Tofino is cancelled due to unscheduled maintenance. I had to book the flight with other airline for double the cost. KD Air assured me that the flight from Tofino to Vancouver South will still happen. After the first night in Tofino, KD Air called me again and told me that the flight back to Vancouver is cancelled due to unscheduled maintenance. Again, I had to book the trip back with another airline for double the cost! As I dont live in Canada, KD Airs customer service assured me that I will get back money back! It has been 5 months and counting (since July 2018), I still dont have my money and KD Air decided to stop responding to my emails.
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Flybondi

18 December 2018 Guest
A low cost, low quality, no respect to their customers, I was victim of a cancelled flight and the agent could not tell me when I could get a next flight to Buenos Aires from Posadas, later as an excuse their airline said the flight was never cancelled it is a complete lie I was at the airport trying to get a seat on Aerolineas Argentina to fly back to Buenos Aires
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Etihad Airways

15 December 2018 Guest
I am here today, to share my bad experience with Etihad airways. I flew to back to Australia from Lebanon, arriving on the 12/09/2018. one of my checked in baggage was missing, I opened a file regarding my missing baggage (reference file is BNEEY11292) , and went home that night, after being reassured that my bag will be found soon and i will be contacted to get updates. A few days later, they asked me if i have any photos of the bag, i did sent the photos, and all that was through the baggage services at the airport. After 21 days, i called back again the same number provided by Brisbane airport for baggage services, they told me that it's time to file a claim online with Etihad, and that's what i did on the 4/10/2018 i received back an email regarding all necessary documents needed to complete the claim. I replied back straight away with all documents attached and information needed. (claim Ref 668113) After that email, i sent another 3 emails, haven't received anything back at all. There is no phone number to call, only the email address which is: baggageclaims@etihad.ae and unfortunately there's no other way to reach that department whatsoever. I tried again to reach out Brisbane baggage services at the airport, but there's nothing they can do, the matter isn't in their hands anymore, it's with Etihad. so I waited 3 months until the 13/12/2018 to receive an email back from the baggage claims department of Etihad, and just for them to say sorry my bag is lost forever, and they will only pay me 600 dollars as a compensation. Well let me tell you something, that's first of all and for sure UNPROFESSIONAL, second it's disrespectful, and third it's like take those money and shut your mouth, we don't care what you have in your bag, and if it's valuable or no, and what's the value of all things you have lost. And since you know it's hard to get receipts for all things you have in the bag, i might find some, but definitely not gonna find a receipt for each and every item. My bag itself costed me around $350 when i first bought it, so that's not FAIR at all. The bag was under your responsibility, not mine, you lost it, wasn't my choice, at least do something to show that you really care about customers who chose you and put their trust in you above millions of other airlines.
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Andes Lineas Aereas

01 December 2018 Gordon Elmstrom
21 November 2018, we arrived at Cordoba airport at 0630 for a 0900 flight to Buenos Aires with an 1145 connecting flight to Iguazu Falls. Flight 891 was delayed 2 hours with no explanation why. Personnel at the gate assured us we would be able to catch our connecting flight because it was also delayed, it wasn't. When we arrived at Buenos Aires we had a lot of trouble just finding an Andes ticket counter. When we finally found their counter we explained our dilemma to a male agent and he informed us it was our booking agents fault we missed our connecting flight even though their flight was two hours late. He could care less we were now stuck in the airport with no way of getting to the Falls that day. After many phone calls to our agent in the USA, we managed to get a return flight to Cordoba. We didn't get to our hotel until 2100 that evening, a whole day wasted and our three day trip to Iguazu Falls cancelled. Very disappointing to say the least.
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Eastar Jet

28 November 2018 MarGre
To whom it may concern.... I had to cancel a flight for 3 passengers. So far so good. I called EastStar and they cancelled my booking. So far so good. Now my Travel Agent tells me he needs an cancellation email form East Star. All answer from EastStar that I get is : WE DO NOT HAVE A PROCEDURE LIKE THAT. Aha! East Star will not confirm me in an email that I cancelled my flight. Uarg... OK. NO good so far. Because now my Insurance Company asks me for the exact same thing. An stupid and simple email saying: Yes, flights have been cancelled. No I ask myself why EastStar holds my money and will not confirm this by giving me an email. Please, if you ever intend to travel in Asia. Try to find another Airline. I have been calling them for hours but in the end people always tell different things, then they call back and apologize but the truth is nothing happens so my money can make its way back to me.... pooooooooooooooooooor
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Azores Airlines

27 November 2018 Diarmid Doody
Earlier this year I flew with my guests to the Azores as a tour leader. A young guy called ' Gabriel' read out the safety instructions. I travel a great deal for my company to different parts of the world and many times to the Azores. I have never known anyone so bad at giving out such serious information about flight safety where you simply could not understand anything he said. He spoke reasonable English but it was the speed and the fact that it was read out almost as a continuous stream that made it a total waist if time and impossible to understand. As if it was all words joined together. Not any of my guests could understand a thing and it was so bad that some did'nt even realize it was English. This information is extremely important and needs to be done by someone who takes it seriously and not someone that just wants to get the job finished.
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Cayman Airways

22 November 2018 Maria Celina Kawas Castillo
Cayman Airlines has very bad customer service. The worst I have seen so far. I was on a flight from Miami to La Ceiba, Honduras, connecting in Gran Cayman on Nov 16 2018. The flight 103 landed in Cayman and the connecting flight 2880 was canceled because of bad weather in La Ceiba. Eventually we were given Bouchers for hotel, food and ground transportation, after inefficient organization and rude ground staff. The following day, Nov 17,2018, we went back to the airport and the flight to La Ceiba eventually left. The pilot was very clear that landing in La Ceiba was unlikely but his orders were to leave and land in Roatan. We landed in Roatan and were basically dumped there. The pilot said we either went back to Cayman or deplaned in Roatan. In both cases we were on our own. The airlines was not going to cover any expenses - ground transportation, hotel, food and air transportation to travel to La Ceiba the following day. I wish I could give this airline zero star. It ended up being a very expensive trip.
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Jin Air

21 November 2018 Yulin Ge
Hello, My wife and I booked with Jin air for flight 213 fr om Incheon to Ōsaka-Kansai on 19 Nov, with a connecting flight from Osaka to our home Honolulu, Hawaii. The booking was made and confirmed on 1 Nov. When we arrived at the airport, the duty manager refused our boarding because my wifes Japan transit visa was used, despite our connecting confirmed flight with Air Asia D71. We then purchased tickets from Incheon to Ōsaka from Asiana airline under the same circumstances successfully. The Jin air duty manager we spoke to at the airport, and the general manager she had us talk to over the phone said they will issue us a full refund. We have now returned to Hawaii, but when we called Expedia.kr wh ere we booked the flight, Jin air did not issue a refund. We then called Jin air, but the customer service agent refused to escalate the case, and simply hung up the call rudely. We feel the situation highly demeaning, and the whole experience frustrating. The airline refused our boarding causing us stress and almost make us miss the connecting flight at Osaka. I hope your office will be able to investigate into this issue, as it constitute a deliberate lying on the part of Jin air duty manager at Incheon airport. Anyone on duty between 14:00-15:00 at the check-in table at Incheon airport would know about this situation. Please feel free to contact me any time at 7576342363 or yge01@email.wm.edu (preferred method of contact is the email) for any other information you might need. Thank you. Yulin Ge
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Envoy Air

16 November 2018 AAL should kick this partner to the curb
This regional carrier is horrible. Constant cancellations, late crew, mechanicals, unprofessional staff. You name it they have it. It sucks to rely on this airline for regional service with American Airlines. Exec plat member who wants to switch given the ineptitude of this affiliate.
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Trans States Airlines

14 November 2018 Guest
Has to be the worst in the air. They continue to have broken equipment meaning I miss connections. This has become the norm with them and I have learned to avoid them as a subcontractor of United. I had an aircraft mechinic tell me do not get on that plane.
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Asiana Airlines

11 November 2018 Wilkinson
Asiana Airlines. Appaling service (Business Class), rude staff (airside and groundside) cold food, minimal language skills other than Korean. ICN-HKG 10.11.2018 Negligence in aircraft operations (SFX & IST to name but two recent incidents), sexual harrasment charges against the chairman (subsequently resigned), despicable on board behavior of an Asiana senior manager (and chairmans daughter) concerning peanuts (!!!) all would indicate signs of a seriously flawed business culture and attitude.
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AirAsia Philippines

07 November 2018 Patrick
First time flying them, they put the kiosks in Manila airport just past the area where you need them. So they sit unused and instead you must cross the street and wait an hour in line and pay for a paper copy of boarding pass if you are tourist without access to a printer. Then 90 minute flight was delayed 4 hours. Line to check a bag is over an hour, and you must check bags because they charge you for anything over 7kg. The planes are very modern but seats super tiny, I have to sit diagnonally to fit my knees. Due to the terrible delays and poor service I would not fly them again, although if you have more time than money they are super cheap.
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Malindo Air

06 November 2018 Guest
Malindo call center customer service 03-78415388 is hopeless and not helpful at all. Their customer service customer_care@malindoair.com also hopeless. They can't make any decisions and yet they refuse to provide me or refer me to the person who can make decision. Is that means this is the way they stop their customer to lodge a complaint to their superior or top management? Until today I still didn't get any feedbacks from their customer service pertaining to my complaint. I really hope head of Malindo customer service can contact me urgently
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Royal Air Maroc

05 November 2018 Ricardo Ferreira
Hi I travelled yesterday 4/11/2018 on flight AT981 from Lisbon to Casablanca , flight was to departure at 16:25 so 18:25 Morocco time , we only boarded at 16:30 then we did not taken off and waited in the plane for 2hours 18:30 so 20.30 Morocco time with no explanation why until people started complaining. We landed in Casablanca 20H00 so 22H00 Morocco time , which it was boarding time for my connecting flight to Accra Ghana was 22H15 , 15Min to get off the plane , across the airport , passport control and to get to the terminal and the plane departured at 23:00 , I was being sent from one side of the airport to the airport , spoke to Mr Muhammed Gabib , not very helpful and not interested in helping my situation . Had to pay the extra fees ,waiting for my luggage , about 2hours spent at the airport , then spend 2days in Casablanca because next flight only available in 2days to my destination . Royal Maroc Airport staff not friendly , only speak Arabic and French , no english which makes it very hard for tourists and Royal Maroc Staff , very poor communication skills, no one apologized , worst flying experience , will not travel with Royal Maroc anymore until I have some form of contact . Please note there was several people who missed their flights on the same night .
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Aeromar

05 November 2018 Gloria Norris
This airline provides terrible service. They oversale their flights, do not train their employees properly to deal with crisis and then, they brake airlines safety protocol. This airline actually checked my suitcase, put it in the plane, but didnt assigned me a seat. They didnt get the suitcase out of the plane, but flew it to my destination city. Now, I cant find anyone to help me retrieve my suitcase and no one seems to know what to do. The agent in Oaxaca, Mr. Diego Leal lied to me telling me there was going to be someone at the airport at 4:00 am to give me my suitcase. They mistreat their customers and provide an undignified service and cause tremendous stress with the ineptitude of their employees. I wish I could recommend this airline but they are not trust worthy.
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Air China

02 November 2018 Stephanie Forster
Had to cancel tickets due to unforeseen circumstances, still waiting for a refund 8 weeks later without being able to get a straight answer via my travel agent or myself. Disgraceful customer service
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