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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Garuda Indonesia Airways

16 January 2023 Guest
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Seaborne Airlines

16 January 2023 Guest
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Surinam Airways

16 January 2023 Guest
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Condor

16 January 2023 Guest
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Sunwing Airlines

16 January 2023 Guest
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InterCaribbean Airways

16 January 2023 Guest
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Air Greenland

16 January 2023 Guest
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Bering Air

16 January 2023 Bering Air
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Aeromar

16 January 2023 Guest
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Austrian Airlines

16 January 2023 Guest
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Iraqi Airways

16 January 2023 Guest
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Kuwait Airways

16 January 2023 Guest
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Delta Air Lines

14 January 2023 Guest
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Flynas

14 January 2023 chaudhary khalid masood
i have traveled by flynas in sudia many times but travelled from lhr to Dammam by CY884 on 13 january the check in staff was v strict on the weight and many passengers were facing problem on the weight and payments it should be a little bit flaxiable i would like to appreciate ur hostesses namely Miss saba her behaviour and services were outstanding and she not only attending each & every passenger with a smiling face but guiding them properly she seemed to be the senior and was also guiding her colleagues v professionally Me & my wife were sitting in first row and we observed it I do appreciate Miss Saba flight attendant for behaving with all passengers professionally and she was speaking arabic english & urdu so fluently and perfectly all others have to follow her if u want to make ur airline rating better. she is an asset for ur airline overall it was v nice to travel flynas with a cheap fare but addition of such like staff like Miss saba can make image of ur airline v high
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Vietnam Airlines

13 January 2023 Guest
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China Southern Airlines

13 January 2023 Guest
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Eznis Airways

13 January 2023 Guest
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SAS - Scandinavian Airlines

13 January 2023 Guest
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Uzbekistan Airways

13 January 2023 Guest
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Aero Caribbean

13 January 2023 Guest
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Flydubai

11 January 2023 Guest
very bad airlines, I will make sure not to choose it again. I requested them multiple times do not book baby stroller, rather need to keep in cabin or given at the time of connection airport where we have connection time more than 10 hours for next flight. But they booked it and collection at final destination. They made situation worst and worst. First on flight they said if I contact the airline desk on connection airport, they will give me. When i connected at Dubai airport, they were very rude and even call the DATA staff to kick me out. DATA staff was very shit*** rude and try to threaten me, while i was holding 13 months old baby. I wish i missed my flight and report to security for their behavior.
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Royal Air Maroc

09 January 2023 Isatou
Hello am warning anyone wanting to travel with Royal Air Maroc not to do so try other airlines , I travelled with my four children in July 2021, and was checked in by a baggage handler who had no experience, I had two 23kg suitcases included with the ticket and this woman recharge me for the same suitcases to a total of £1300, and said is either I pay for it or leave my luggage behind I try to explain that this was wrong and nor her or the lady next to her listen to me ,I ended up paying them and when I got to my destination I went to their office who express their disappointment and promised to sort it there in Gambia but later said I had to wait till I get to UK , I raised a claim and had a letter in November 2021 that they are sorry and a refund will be made of £725, I forwarded my bank details as requested up to today I have not received my refund , for over 1 year 6months I constantly call them and they will only say an email will be send to the refund team and they will contact me which they never do , worse Air line, how they are allow to operate is beyond me , speaking to people I realise they do this to a lot of people. DO NOT BOOK WITH THEM IF ANYTHING GOES WRONG YOU ARE ON YOUR OWN . Case no 01157701
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LOT Polish Airlines

08 January 2023 Guest
Worst airline ever with NO care about the passengers!! I had a ticket with this airline, I missed the flight and I didn't fly with this flight, however I was just there 3, 4 minutes far from the gate. The corresponding people didn't call my name, I didn't hear anything, otherwise I could just run to arrive to the gate for boarding, and even when I arrived there they didn't say anything, so I just thought the flight has delay. Then I asked people standing at the gate myself and they said boarding is closed now. I asked them for a help or rebooking the flight or even giving me a phone number to call the airline, they didn't help at all. Then I found a number myself and called LOT customer service, they also didn't help me at all. They could rebook the flight for the same day or even another day which is the least that every airline does that for their passengers but LOT customer service didn't do that. I had to spend a lot of money and time that day at the airport because of this. This airline has basically NO customer service to help passengers and they actually don't care about the passengers and their money and time at all. I will never buy a ticket from this airline.
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Air Arabia

07 January 2023 Guest
My daughter was flying to Sharjah and was refused to board the flight as she had a one way ticket and a return ticket from another airline. This is the first time I have come across this crappy situation...if we have to buy a return ticket of Air Arabia then why give the option of one way? Air Arabia is one of the most pathetic flights I have dealt with and I will never recommend it to anyone. The staff too are extremely rude. Rather pay more and go with a good airline rather than these cheap skates. Absolutely horrendous!
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Wizz Air

05 January 2023 Guest
I have arrived at the Rome airport yesterday (04.01.2023) at 7pm (two hours prior the flight), when tried to check in my bag was exceeded the weight, hence the lady on checkin sends me to the another lady to buy additional bag).I was wainting for 45 minutes in the row for additional services and they always let someone in front of me, when it was my turn I said that I need additional bag of 30 kg and that I will pay, but she did not know how much should I pay, and start serving other customers. When I complaint about that she start yelling at me. I do not speak Italian but she told to my face 'cazzo' at least 10 times. And after that she went to the checkin and in conversation with the lady working on checking they told us that we are late on flight, even if in that moment it was more than an hour prior the flight. Later they told that we did not want to pay the bag even if I was giving them money in front of everyone she told she will not accept it. And that we will not fly, and that we are late. She then continue arguing with us in front of everyone, and when other people start complaining that she should not do that. She took my boardimg pass and left her working place, I was trying to get her name to complain, but she have refused to give it to me and run out of the airport. More that half hour after the arguing (20:30 h) have started her collegue give me another boarding card and I have boarded with all bags as the cabin lagguage, even if she told me 30 min before that gate is closed. She give her best in order to not allow us fly, even if she did not have any reason for that.
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Egyptair

31 December 2022 Guest
I had a lay over of 1h20 min from Kuwait to Cairo for a final destination to Sharm El Sheikh. I missed my connection to sharm el sheikh due to the 1h delay of the aircraft departure from Kuwait which gave me barely 10 min to run to the gate instead of 1 hour, and I obviously arrived too late. After being denied the entrance to the aircraft I managed to find the egypt airline office which is divided by 2 different offices. Got a voucher for an hotel room and meals, but by the time I went to grab my luggage there was apparently no rooms left in any hotel. Feel like I will spend the night on the floor due to their lack of time management and poor customer service
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Envoy Air

29 December 2022 Guest
correction 2 of the 5 flights I listed today were run by other AA affiliates. However they were on time snd no problems.
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Etihad Airways

25 December 2022 Guest
If i could give 0 stars i would, so basically i was flying from manchester to abu dhabi then to pakistan, as i was boarding my gate in manchester, due to travelling with a big group of 10 people who some were elder, 1 was asthmatic and 1 person was pregnant while taking care of a baby as well as another baby flying with us. Therefore we were helping each other with their hand luggages. As i was boarding at the gate i was holding my sisters hand luggage who is pregnant, we were stopped because i was carrying mine and my sisters hand luggage. The staff members at the gate told me i was not allowed to board the flight because i had 2 hand luggages with me and i had told them i am holding my sisters hand luggage cause shes pregnant and was finding it difficult to carry. The staff member at the gate advised my sister and the rest of my family to board the plane and told me to stay back. They then advised me to pay for the luggage to be boarded and i had told them that this luggage has been booked in and i dont need to pay, however they wouldnt listen to me so i agreed to pay. Then they wouldnt allow me to pay by cash and i had only had cash on me. They advised me to pay through a bank transfer and i wasnt able to. Then they advised me to leave the hand luggage behind and to collect it from the lost and found when i return back to the UK in a month time. Due to being the last person to board i had less time to get any information as to how i can collect my belongings so the staff member took the hand luggage and then i was able to board the plane. My brother had taken pictures of all our belonging after getting checked in as a precaution with the check in tag on the hand luggage. When we returned back to the UK at the airport i had went to ethihads lost and found and explained my situation that i had and even showed them the picture that i had of the luggage and they told me that they did not have it in their possession. Then he had advised me to contact the police and tell them the situation as we had valuable things in the hand luggage.
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Rwandair

23 December 2022 Felix
I traveled on 21/12/2022 from Dubai to Kenya and upon reaching there I couldn't find my luggage I filled my complain till date no reply given some manager number I called him and he said my luggage has been sent through G4S yet they don't know my location what a ridicule I think am about to sue the airline and it should be my last time using it even non of my family and friends will ever use it.
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Frontier Airlines

16 December 2022 Nicole
What to say first and last time! Our flight from Cancun to Chicago was cancelled (which can happen and I understand this is how it is) but oh my! The crew were the most unprofessional and rude people I have ever met in my entire life (and Ive traveled more than 100 countries across the globe) travelled with hundreds times but this experience was just beyond terrible! Crew member raised their voice, lied, gave different information, pushed people, jelling at people and gave attitude. Someone recorded that crew members were raising their voice and were pushing people (like physical contact) and most probably will be seen some kind of social media! No PA announcement was made for any new information and supervisors were visibly hiding and sent crew to handle situation who is brand new for the company. What a disaster company and how terrible costumer service! NEVER FLY WITH Frontier! They dont deserve a penny from you!
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Turkish Airlines

09 December 2022 Guest
Turkish stole my bags & now they are trying to get out of reimbursement. If I can give them a -0 that is what I rate them
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Blue Air

09 December 2022 Guest
SCAM! I scheduled a flight as one part of my honeymoon and they kept cancelling the fights, needless to say they did not returned the money. Their customer service does not even exist. Stay away from this airline if you don't want to lose money. FRAUD.
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Skippers Aviation

06 December 2022 Guest
Qantas Link, Cobham, Maroomba are all great alternatives to using Skippers Airlines. Check in staff seem to enjoy being unhelpful and flights are always delayed.
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Air Senegal

05 December 2022 Anna S
NEVER EVER TAKE AIR SENEGAL. This company is disgusting, and needs to be shut down immediately!!! They are leaving people stranded, and LYING. My flight was Nov. 20th (Sunday) at 8:30 they waited until 4:30 pm to tell us it was rescheduled to 2am the (Monday) next day. Were on the way to the flight the following day and get another message saying its been rescheduled to 9 AM. They played this game with us for 3 days lying to us saying the flight would be at one time and then at the very last minute would change to a ridiculous later time. No food, no compensation, no remorse. I had to cancel my whole trip out of fear the same issue would happened for the return flight.. WHICH IT DID! This airline has caused arduous pain on its passengers. And they do so unabashedly. My moms return flight was canceled 3 times and when she finally got on the flight it was delayed SIGNIFICANTLY and when she finally got to JFK, the flight to BWI was canceled and they are making all the passengers take a BUS FROM JFK TO BWI. With no time the bus will arrive and no time they will be back home to BWI! UNLESS YOU WANT TO TRAVLE IN INHUMANE CONDITIONS DO NOT BOOK AIR SENEGAL EVER IN YOJR LIFE AND SPREAD THE WORD!!!! Air senegal shame on you.
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Air Cairo

05 December 2022 Guest
| Flight from Cairo to Hurghada was cancelled and they sent me an email at 10:00 pm, 8 hours before the flight time and what I didnt realize that they also changed the airline to Egyptair. So its not the same terminal in Cairo, Terminal 3 instead of terminal which is 18 minutes by car. So I didnt catch the flight and had to buy a new one way ticket for a flight after 3.5 hour! So after checking in to Hurghada airport for the return flight & everything was fine until the flight is delayed for 19:00 instead of 17:30 and my original booking was for 14:00 but they sent me an email 4 days ago that this flight is cancelled &. They chose to give me the sm 63 flight at 17:30. But we flew at 20:00 ! About a 100 persons on the airport from 3:00 p.m. and we took off at 9:00 p.m. and it took us 1:45 minutes to reach Cairo by this plane ! Which is supposed to be one hour max ! Just weird Conclusion: If you have any work on the day of the flight with this airline company be sure that you will not reach on time. Or maybe you will not reach the same day
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Airblue

30 November 2022 hillw8017
I lost my password as well as my recovery phrase so I was afraid my 4BTC and 9Eth that I have in my wallet is gone into the teen air,michealmurphy at repairman dot com was able to unlock it for me within 24hours. He didn't stop there. He also recovered my lost funds of about $129k USDT I invested in a fake binary option website. This is a huge relief for me! I've recommended Michael to all my friends that have a need for a reliable hacker.
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Royal Jordanian Airlines

30 November 2022 Guest
Worst airline possible. My mom passed away during the trip with them. When they returned her items, it was missing many of her valuables, phone, and money. I can fathom luggage thieves. But it's a new level of low when they steal from someone who passed away. Absolutely disgusting. If I could give 0 stars I would.
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Neos

28 November 2022 Guest
The worst experience of no service. Firstly, representative of Neos didn't let me come on board in really rude way 20 minute before the flight. They refused to give me the document about it what is illegally. Secondly, I can't get my refund 2 month already because the customer service doesn't see proper to answer more often then once in a few weeks. So, it's better to fly any other company or to go by boat!
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Vueling Airlines

25 November 2022 Guest
Discrimination & Abuse of power 1) I had to go to the toilet urgently. I was forbidden to go to the toilet while other passengers were allowed. I was treated differently. 2) No information was given at check in or by email that I had to use a mask on board. It seems non sense that in some flights you have to use a mask and in others not (in the same flight company). I was forced to use a mask and when I asked why I had to use it, I was ignored twice. I had no idea if it was mandatory to use a mask in Spain. I used public transportation for four days and was never asked to use a mask. The staff should have known the regulations and explained when asked about it. 3) One of the flight attendants was wearing the mask incorrectly without the nose covered. I was forced to wear the mask correctly (mouth and nose covered). When I asked the flight attendant what were the reasons, the answer was: "Because I wear it as I like!" Vueling does not have crews up to the job, no idea how to deal with people. There was an extreme abuse of power, especially by the cabin supervisor. The way I was treated is against the Human Rights.
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Jet2.com

25 November 2022 Adam Barlam
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EasyJet

25 November 2022 Adam Barlam
I am very impressed with Hack West and his team, some months ago I was frustrated with the steady dump of crypto and I decided to invest my crypto asset, little did I know I was making a gravy mistake. I invested my 4.9BTC and 105 Litecoin into a crypto telegram group that promised to be paying 35% of my total investment per month. Long story short, it was a shitty scam; I was always asked to deposit more before I can be able to withdraw my money. Thank God for Hackwest@ writeme .com who didnt just recover all my money but also assisted to review their personal info and location. Hack West is very professional, timely, affordable and are affiliate agency to the FTC which approves their legitimacy. They have previously handled many successful cases. 🅦🅗🅐🅣🅢🅐🅟🅟: +❶ (❹❷❹) ❸⓿❼-❷❻❷❽, This team offers other services, Credit Repair, Catch a suspected cheating spouse, Rescue you from a blackmailer (extortionist), Phone cloning, Website hacks, Clearing of criminal records, Boost credit scores, I strongly recommend this great team!!!
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Volaris

17 November 2022 Guest
This airline is awful. We tried to check into our flight online using their website, but it wouldn't let us. So we decided we would check in at the airport. When we got to the airport we waited in the check-in line for 40 minutes. There was only one employee working the check-in line, and they were taking super long to help people. They also kept disappearing for 10 minutes after helping someone. Meanwhile there were about 5 employees just standing around, not doing anything. They were directing people to wait in line, and talking to themselves. It was a stupid use of resources. A lot of people in line were complaining. When it was finally our turn, the employee told us casually that our flight was cancelled and we can take the next flight in 8 hours. We did not receive any text, email, or call about our cancellation. If we knew the flight was cancelled we would not have shown up to the airport so early. We ended up spending around 12 hours at the airport for no reason. Once we got to the gate for our flight, it kept getting delayed because the plane still had not arrived. It was so frustrating. It took forever for us to get boarded. Unfortunately we also had booked with Volaris for another flight from Oaxaca to Merida. And of course the flight was delayed by 1 hour 30 mins, but they didn't mention anything about the flight being delayed. So again we showed up to the airport earlier than needed. It's very frustrating but we didn't say anything because we were not in a rush. When we started boarding the stupidest possible thing occurred. At the very last second as we were boarding, the employee told us we need to weigh our bags. I do not know why they waited until we were at the front of the line, as we are boarding, to make us weigh our bags, when the flight was already delayed by so long. After we weighed our bags they told us we need to move some 10kg from one bag to a different bag, or pay $750 pesos. They really wanted us to sit there and try to move 10kg from one bag to another. That is completely ridiculous. The bags are normal travel size and fit perfectly. We argued with the employee but they wouldn't budge. They held up the entire line and pressured us so that we had to pay the stupid fee. It was so unnecessary because both the bags were going onto the carry on spot anyways. They just charged us a bullsh*t fee and scammed us. It literally made no difference because we still boarded with the same bags and same weight in the bags. This airline is completely horrible. Do not book with this airline if you do not have to. They delay flights consistently. They will cancel flights and merge them with much later flights to save themselves money. They scam you with stupid fees. Viva Aerobus is better lol.
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Thai AirAsia

12 November 2022 Guest
Non-existent service, will not answer the phone, Ava bot is stupid. By the time you add all the extras (like a seat, etc) you're better off flying with a real airline. Never again.
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Arik Air

05 November 2022 Guest
This airline made me feel how incompetent and unstructured this country is. The fact that I might be losing my job because of this Arik Airline....? You didn't send a notification for change of flight, plans has been made, only for me to get stalked at the airport waiting, a gen I already checked out of the hotel. Money wasted Precious time wasted I hate this airline to the bone!
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Eva Air

29 October 2022 Great cabin crew, awful Heathrow ground staff
Great cabin crew; awful Heathrow ground staff. On the outward journey from Bangkok to London, the cabin crew were wonderful: totally professional and really helpful, but the ground staff at London Heathrow were shockingly bad on my return. This was the worst experience I've had with any airline after 40 years of flying. The Heathrow check-in staff were impatient and rude from the outset, telling me "Move along the queue and stop wasting your time" when I began to enter my details in the Eva Air online check-in machines provided for that purpose. My passport was scrutinised and refused because of a small tear on a blank page at the back of my passport. This is the first time in six years using the same passport: 45 prior flights, 90 check-in crews and 180 immigration officials either end saw no issue with this small defect on a blank page of my passport. The Heathrow check-in manager ripped off the luggage tag from my bag when the decision had been made that I could not fly. This was unsmilingly delivered with no explanation, unnecessary and humiliating. This failure of Eva Air Heathrow ground staff will cost me approximately $1,200 to book a new flight. In spite of my very pleasant outward journey with Eva Air, I won't be travelling with this airline via London again.
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Jin Air

27 October 2022 Antonio Martin
I wanted to check a notice on my ticket. "If you paid by credit card with non-verification method when purchasing flight tickets, the cardholder must present his/her payment card when checking-in at the airport." My wife bought the ticket for me. The flight is at 6:50am on a sunday and it is a massive pain for my mrs and two little kids to drive with me to the airport well before sunrise. I called and spent a total of 4 hrs waiting for somone to answer the call to no avail, The automated system simply tried to hang up on me every chance it got. I emailed and got no reply. Customer service is horrible, such a simple thing is so painful. I assume the staff get paid so little they really could not be bothered to actually work to a satisfactory level. They might lack training, which is often the case in many places in Korea. I live in Korea, I know this from personal experience. I have not flown yet, I do hope the flight from ICN to FUK goes without incident. I mean it is 1hr 20mins long. What could go wrong...?
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Volotea

18 October 2022 Aris from Greece
In June 22 i used Volotea for domestic flight from Athens to Heraklion The service was very good. The flight was on time and the stuf very friendly there was WIFI available during the flight. Must be the best low cost airline.
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VivaAerobus

11 October 2022 Tanya Szabo
If I could leave negative stars, I would. Viva Aerobus lost my luggage, and sent me on a wild goose chase for two days. They promised to send my luggage over, but failed to do so. They refuse to send my luggage to my residence, so I have wasted money and time staying in the city I flew into, waiting for my luggage to arrive. The call center gives me contradictory information each time I call, which leads me to believe that the entire airlines Is even more unprofessional than I thought. They never have agents working at the airport either. I have emailed requesting compensation, but haven't received any response. I wouldn't wish this experience on anyone. Please don't fly with Viva Aerobus.
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Privilege Style

06 October 2022 P Patel
Worst experience I have ever had, they were supposed to be flying some undesirables to Rwanda and the flight got cancelled minutes before take-off. £500'000 of tax payer money that could have been used on MP pay rises - wasted.
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SunExpress

04 October 2022 Guest
The worst company ever. I had flight from Munich to Antalya with infant. And sunexpress forgot to load stroller to the plane. And they did nothing to ship it to us at all! So I was left with baby on hands without stroller. I opened lost case in the airport, I sent about 20 emails to company, I opened case on their website. And they don't give a sh!t. Telling that they have shortage of staff... probably just need to be more attentive and make proper job and load clients things to plane.
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