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Home / World airlines / Spain / Iberia


Country: Spain
National airline of Spain, extensive domestic and international network
IATA code: IB
ICAO code: IBE
Membership in the alliance: Oneworld
Head office: Calle Velazkuez 130, 28006 Madrid, Spain
Phone number: +34 901 111 500
Fax number: +34 915 874 741
Year established: 1927
Main bases and hubs: Barcelona, Madrid Barajas
Fleet: Airbus A330-200, Airbus A330-300, Airbus A340-300, Airbus A340-600

Traveller Rating:

Iberia. Airline code, web site, phone, reviews and opinions.
Copyright Julian Mittnacht

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Reviews & Opinions of Iberia:

01 December 2016 Hausmann

As a very loyal customer who flies with this airline every year in Business Class I am now extremely disappointed at the service we have received from Iberia as to the loss of all our luggage registered, one still missing and the information given by their call center is based on what you can read yourself in the WorldTracer site which has been totally incorrect. These agents can only repeat over and over again the same wrong info. When asked whether there is a possibility to talk to a supervisor they all either say there is no supervisor or that the supervisor cannot offer more info that they had already given thus they are not going to pass the call. When asked if they have any other contact phone number or the one of Madrid Iberia Headquarters they state that they have no phone numbers and that is it. Talking to many other frequent travelers and the rating that Iberia is now receiving should warn corporate officers that their policy of lowering cost by reducing to the bare minimum their staff and offices is not working and they will lose more than what they are saving. Star caring about your customers, especially as our family, if noy it will backfire on your business big time

01 March 2016 Margaret

DO NOT EVER FLY IBERIA. They regularly overbook and bump passenger off plane. Staff at the rudest ever. Do not listen to passengers. If you need customer services at Madrid you have to wait hours in queue and then get nowhere. Avoid flying with this USELESS airline.

11 August 2015 LEMS

I was travelling in business class from Madrid to Bogota two days ago. My family (wife and two children) was travelling with me. Iberia gave me a confirmed seat but at the gate, literally when I was entering the plane, they told me that the flight was overbooked and I had to travel in economy. We were travelling in a A340-600. They did not give me any alternative (endorsing the ticket to another company or travelling the following day). The ground staff was very rude with both me and my family. We were shocked that this kind of practices were possible and that Iberia could act in such a way almost in full impunity.

21 May 2015 Margaret

Absolutely dreadful airline. Customer service is none existent and the mo a number in Spain costs almost a euro a minute and you are left holding until you give up!

All Reviews of Iberia

Iberia Discussion:

13 January 2017 Guest

Flew fr om SFO-JFK on AA then JFK-MAD-FCO on Iberia. Landed in Rome and received one bag but not the other. Filed a claim and now it's been almost 72 hours and the tracing website says that it's still searching and to check back later. Not sure where to go fr om here. My guess is the bag got lost in Madrid however there was no record of it being lost when I filed the claim in the airport. Please someone give me some advice on wh ere to go from here because I really can't afford to lose that bag permanently. Read somewhere that in Madrid they have a basement wh ere lost bags are? I'd like to not have to go there and check but honestly at this point it seems like a real option. Someone please help me!!

10 January 2017 Guest

I am having the same problem as Peter Ferraro. Our flight booked on Iberia website but operated by Vueling on the 2nd July was cancelled because of strikes. I am not claiming or trying to claim my money back from Iberia, I just want a letter or email confirming that the flight was cancelled to I can claim from my insurance. After sending several emails I have only received and automated acknowledgement. I am now going to send a registered letter to the Chief Executive Luis Gallego. It is just so frustrating. Rebecca Tansey Irelan

05 September 2016 mark

the worst service ever

30 July 2016 Guest

I got tickets to Brasil on 23rd July online directly from Iberia website, received confirmation with codes as usual, 2 days later i received TRAVEL DOCUMENT which looks like a ticket but it was not a ticket and in foot note: === ESTIMADO/A SR/SRA: NO HA SIDO POSIBLE REALIZAR LA EMISION DE SU BILLETE. POR FAVOR, PONGASE EN CONTACTO CON NOSOTROS EN EL TELEFONO 901 111 500 EN LAS PROXIMAS 24 HORAS PARA EVITAR LA CANCELACION DE SU RESERVA. GRACIAS. ==== I did not even notice it as money has been taken away from my account i got confirmation and now Travel Document... so wtf. # days later i received another email === Cancellation Your flight has been cancelled. ===== Called Iberia several times and was told that my inbound flight was cancelled but they will find me exact flight however the prices is 120% higher. In general I paid 1200eur for 2 adult return tickets to Brasil and now after this cancellation Iberia asked me to either cancel my whole translation with my bank or to pay for 2tickets from Brasil back to Spain for 1100.... ridiculous... Customer Service does not know anything does not want to help. What a bogus company. I am getting in touch with my lawyer as i do want to come back from Brasil to Spain but i do not want to cover cost in the ticket difference.

Discussion of Iberia

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