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Home / World airlines / Spain / Iberia

Iberia

Country: Spain
National airline of Spain, extensive domestic and international network
IATA code: IB
ICAO code: IBE
Membership in the alliance: Oneworld
Head office: Calle Velazkuez 130, 28006 Madrid, Spain
Phone number: +34 901 111 500
Fax number: +34 915 874 741
E-mail: clasica@iberia.es
Web-site: www.iberia.com
Year established: 1927
Main bases and hubs: Madrid Barajas
Fleet: Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-600

Traveller Rating:

Iberia. Airline code, web site, phone, reviews and opinions.
Copyright Julian Mittnacht

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Reviews & Opinions of Iberia:

01 December 2016 Hausmann

As a very loyal customer who flies with this airline every year in Business Class I am now extremely disappointed at the service we have received from Iberia as to the loss of all our luggage registered, one still missing and the information given by their call center is based on what you can read yourself in the WorldTracer site which has been totally incorrect. These agents can only repeat over and over again the same wrong info. When asked whether there is a possibility to talk to a supervisor they all either say there is no supervisor or that the supervisor cannot offer more info that they had already given thus they are not going to pass the call. When asked if they have any other contact phone number or the one of Madrid Iberia Headquarters they state that they have no phone numbers and that is it. Talking to many other frequent travelers and the rating that Iberia is now receiving should warn corporate officers that their policy of lowering cost by reducing to the bare minimum their staff and offices is not working and they will lose more than what they are saving. Star caring about your customers, especially as our family, if noy it will backfire on your business big time

01 March 2016 Margaret

DO NOT EVER FLY IBERIA. They regularly overbook and bump passenger off plane. Staff at the rudest ever. Do not listen to passengers. If you need customer services at Madrid you have to wait hours in queue and then get nowhere. Avoid flying with this USELESS airline.

11 August 2015 LEMS

I was travelling in business class from Madrid to Bogota two days ago. My family (wife and two children) was travelling with me. Iberia gave me a confirmed seat but at the gate, literally when I was entering the plane, they told me that the flight was overbooked and I had to travel in economy. We were travelling in a A340-600. They did not give me any alternative (endorsing the ticket to another company or travelling the following day). The ground staff was very rude with both me and my family. We were shocked that this kind of practices were possible and that Iberia could act in such a way almost in full impunity.

21 May 2015 Margaret

Absolutely dreadful airline. Customer service is none existent and the mo a number in Spain costs almost a euro a minute and you are left holding until you give up!

All Reviews of Iberia

Iberia Discussion:

13 May 2018 SU535

This is not the Iberia site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff or by the visitor in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

31 March 2018 Guest

Pat- trying to get in touch with you. Please email me on peters_camilla@hotmail.com. Patricia Alzobaie : The ground service in Mexico City and Madrid provided me with two of the worst days of my 78 year old life. I am considering action against them.

18 September 2017 K Gane

THE WORST AIRLINE I HAVE EVER FLOWN WITH. They charged me twice for hold luggage and still not have got my money back. They are a scam airline

14 September 2017 Guest

This airline is a piece of * ! My son has been stranded for a week in Valencia Spain due to the hurricane in Miami. They canceled his flight twice without any notice they re routed them and cancelled the flight again and never compensated or offered any help!! When you call they give you the run around and tell you to file a complaint on Iberia.com. This is * and the worst airline ever!! People are rude and the service is even worse! I will go to embassy and see if they can help!

Discussion of Iberia

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