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Home / World airlines / Mexico / Volaris


Country: Mexico
Budget domestic services within Mexico
IATA code: Y4
ICAO code: VOI
Head office: Prolongacion Paseo dela Reforma, No 490 1er Piso,Colonia Santa Fe, Mexico City, Mexico
Phone number: +52 55 1102 8000
Fax number: +52 55 5261 6400
Year established: 2006
Main bases and hubs: Guadalajara Don Miguel Hidalgo y Costilla International, Mexico City Benito Juarez International, Tijuana General Abelardo L. Rodriguez International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321

Traveller Rating:

Volaris. Airline code, web site, phone, reviews and opinions.
Copyright Peter Smithson

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Reviews & Opinions of Volaris:

25 October 2017 Dave E. Chapala, Jal.

The Volaris website is terrible. Have problems every time I try to use it. Doesn't make sense. I was asked for a document # and had to phone to find out what document. Was advised it was for the passport. I asked why don't you just say that. Must have had a high school kid translate the original form to English. Don't book them anymore because of the confusion.

07 March 2017 Guest

People complain about Volaris for a reason. You don't always even get what you pay for. Their website, email service, and phone lines often do not seem to work properly - nor do their flight operations and business practices. Although several previous flights have been fine, two of my most recent four Volaris flights were "delayed" 3-4 hours - and checked baggage was destroyed. Volaris is the least helpful and most dishonest company I have ever dealt with regarding resolving problems. I suggest that anyone reading this choose a different airline.

27 September 2016 Guest

Volaris is the worst travel agency you can travel with. Customer services is HORRIBLE!!!!!!!!!!!!!. No one there knows how to do their job. They are so unqualified. I will NEVER ever travel with them again. They lost my luggage and they can't do nothing about it but compensate me with 100.00 and i had at least more then 600.00 worth of clothes and gifts.. DON"T USE VOLARIS IS THE WORST!!!!!!!!!!!!!

20 September 2016 Guest

Volaris has a TERRIBLE SERVICE!!!!...MY FAMILY AND i HAD A TRIP FROM TIJUANA-CANCUN this summer. I booked my flights 8 months ahead to avoid any possible problem. they changed our flight 1 day before my original date. I was desperate, and spent the whole day on the phone trying to find out another possible flight to Cancun, I had to change my original departure from tijuana to Los Angeles. then in our way to cancun, they lost my baggage for 2 days I was with no clothes at all. Then in our way back from Cancun, they lost my husband's baggage too!!!...after wasting tons of time trying to talk to someone in charge, they never can help you, they just send you to someone else. ITS A REAL NIGHTMARE DEALING WITH THIS COMPANY!!!...THEY OFFERED US TWO VOUCHERS TO BE USE IN OUR NEXT TRAVEL,....NOW THAT I TRIED TO USE THEM, APPARENTLY, I CAN NOT USE THESE VOUCHERS BECAUSE OF THE EXPIRATION DATE WILL BE BEFORE MY TRIP SCHEDULE DATE!!!!...CAN YOU IMAGINE HOW DISAPPOINTED WE FEEL NOW?..ALL THE TIME WASTED WITH THESE PEOPLE TO GET THOSE VOUCHERS AND THEY ARE JUST FAKE!!!...PLEASE SAVE YOUR ENERGY AND AVOID ALL THESE INCONVENIENCES!!!!....DO NOT FLY WITH VOLARIS!!!

All Reviews of Volaris

Volaris Discussion:

17 November 2017 Guest

I AGREE horrible horrible Customer Service on the 1855 number I was in the phone for 6 hours to make a change or a cancelation within the 24 hrs that they stipulate in their policy for with a charge and they still want to charge me an extra 200.00 dlls for 2 tickets after all I have to lose my money $540.00 cause they couldn't change my trip.

12 November 2017 Guest

Horrible, horrible website that doesn't work more than it does. NO CUSTOMER SERVICE E-MAIL ADDRESS, NOR ANY POINT OF CONTACT OTHER THAN THE 800 NUMBER. Good luck with that line. Overcharges, refuses to honor paid item (on confirmation). The epitome of treating customers like cattle.

09 November 2017 Guest

The WORST * customer service ever. NEVER again will I ever deal with this disgusting company. Please never * your money and time with this company.

23 October 2017 Guest

We bookrd a flight from Leon BJX to Los Angeles LAX for Oct. 23rd which all of a sudden now is scheduled 2 hrs. later than on the confirmation. Which means the connection to Delhi will be long gone regarding immigration procedures in the US. The whole India trip with hotel and transportation bookings will be gone as well. We only found out about it when trying to print the boarding pass. The new schedule als shows that the flight back from LAX to BJX on Nov.30th has been changed as well, it now goes 23 hrs. earlier (!) than on the confirmation. Which means we will not be in LAX one day earlier. To change the flight back to 1st of December costs will be approx. 73 USD (as we were told on the customer phone). Both changes went without previous notice although Volaris of course has our email adress. We now had to book a whole new flight with United from BJX to LAX for today (!) in order to not cancel the India trip altogether. Who knows if Volaris will at least change the flight back from LAX to BJX from Nov.30th to Dec.1st without fees. It's their fault after all, not ours.

Discussion of Volaris

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