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Home / World airlines / Mexico / Volaris

Volaris

Country: Mexico
Budget domestic services within Mexico
IATA code: Y4
ICAO code: VOI
Head office: Prolongacion Paseo dela Reforma, No 490 1er Piso,Colonia Santa Fe, Mexico City, Mexico
Phone number: +52 55 1102 8000
Fax number: +52 55 5261 6400
E-mail: comentarios@volaris.com
Web-site: www.volaris.com
Year established: 2006
Main bases and hubs: Guadalajara Don Miguel Hidalgo y Costilla International, Mexico City Benito Juarez International, Tijuana General Abelardo L. Rodriguez International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321

Traveller Rating:

Volaris. Airline code, web site, phone, reviews and opinions.
Copyright Peter Smithson

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Reviews & Opinions of Volaris:

07 March 2017 Guest

People complain about Volaris for a reason. You don't always even get what you pay for. Their website, email service, and phone lines often do not seem to work properly - nor do their flight operations and business practices. Although several previous flights have been fine, two of my most recent four Volaris flights were "delayed" 3-4 hours - and checked baggage was destroyed. Volaris is the least helpful and most dishonest company I have ever dealt with regarding resolving problems. I suggest that anyone reading this choose a different airline.

27 September 2016 Guest

Volaris is the worst travel agency you can travel with. Customer services is HORRIBLE!!!!!!!!!!!!!. No one there knows how to do their job. They are so unqualified. I will NEVER ever travel with them again. They lost my luggage and they can't do nothing about it but compensate me with 100.00 and i had at least more then 600.00 worth of clothes and gifts.. DON"T USE VOLARIS IS THE WORST!!!!!!!!!!!!!

20 September 2016 Guest

Volaris has a TERRIBLE SERVICE!!!!...MY FAMILY AND i HAD A TRIP FROM TIJUANA-CANCUN this summer. I booked my flights 8 months ahead to avoid any possible problem. they changed our flight 1 day before my original date. I was desperate, and spent the whole day on the phone trying to find out another possible flight to Cancun, I had to change my original departure from tijuana to Los Angeles. then in our way to cancun, they lost my baggage for 2 days I was with no clothes at all. Then in our way back from Cancun, they lost my husband's baggage too!!!...after wasting tons of time trying to talk to someone in charge, they never can help you, they just send you to someone else. ITS A REAL NIGHTMARE DEALING WITH THIS COMPANY!!!...THEY OFFERED US TWO VOUCHERS TO BE USE IN OUR NEXT TRAVEL,....NOW THAT I TRIED TO USE THEM, APPARENTLY, I CAN NOT USE THESE VOUCHERS BECAUSE OF THE EXPIRATION DATE WILL BE BEFORE MY TRIP SCHEDULE DATE!!!!...CAN YOU IMAGINE HOW DISAPPOINTED WE FEEL NOW?..ALL THE TIME WASTED WITH THESE PEOPLE TO GET THOSE VOUCHERS AND THEY ARE JUST FAKE!!!...PLEASE SAVE YOUR ENERGY AND AVOID ALL THESE INCONVENIENCES!!!!....DO NOT FLY WITH VOLARIS!!!

10 May 2016 Guest

Volaris has terrible customer service, none of the employees seem to know basic information and always charge a bunch of extra fees, forget about rescheduling a flight, they keep your money and do not reimburse you or deduct fees for your new flight. It's really bad and there is nobody to express your concerns to. Everyone at Volaris seems to be a manager and none can provide you with the information you request due to them not being authorized. What type of excuse is that?

All Reviews of Volaris

Volaris Discussion:

29 September 2017 Jim

I am a V club member, but they spelled my name wrong. It is James, and they somehow left out the E and I am Jams. Each trip I make, I have to call them to change it on the itinerary, but they tell me I have to contact V Club to have them change it. It is impossible to contact V Club.

24 September 2017 Guest

I want to express my complete disgust in the customer service of Volaris. I booked a ticket from SJU to CUN for a very long awaited vacation. I reside in St Maarten and we were hit with CAT 5 Irma hurricane Sept 6th my flight was for the 10th our airport is still closed 3 weeks later. I obviously could not make my flight. SMy home was damaged my place of employment is totally gone. It is a day to day struggle for water power and food. I requested a refund and they refused only to give me a 60 day credit. How am i to use a credit in 60 days when my island and residence has has been devastated?! (FYI) They also had to cancel my return flight anyway due to Puerto Rico getting hit by hurricane Maria. Still no refund! only credit??? Are you serious!!! VERY VERY VERY DISAPPOINTED!!!!!

23 September 2017 Guest

Horrible service my outbound flight was changed to morning instead of evening. My return flight was cancelled from GDL to ORD. I was booked on another flight leaving Morelia to chicago had to travel to that airport 3 hours away pay a taxi and pay more next time I will use Aeromexico.

19 September 2017 G.Solis

Do to my mother's death I could not get on my flight mon the 18th at 7:30am reservation#sbh9wd I was told to send information. What would you need death certificate ? You can reach me at msolis026@gmail.com

Discussion of Volaris

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