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Home / World airlines / Mexico / Volaris


Country: Mexico
Budget domestic services within Mexico
IATA code: Y4
ICAO code: VOI
Head office: Prolongacion Paseo dela Reforma, No 490 1er Piso,Colonia Santa Fe, Mexico City, Mexico
Phone number: +52 55 1102 8000
Fax number: +52 55 5261 6400
Year established: 2006
Main bases and hubs: Guadalajara Don Miguel Hidalgo y Costilla International, Mexico City Benito Juarez International, Tijuana General Abelardo L. Rodriguez International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321

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Volaris. Airline code, web site, phone, reviews and opinions.
Copyright Peter Smithson

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Reviews & Opinions of Volaris:

25 October 2017 Dave E. Chapala, Jal.

The Volaris website is terrible. Have problems every time I try to use it. Doesn't make sense. I was asked for a document # and had to phone to find out what document. Was advised it was for the passport. I asked why don't you just say that. Must have had a high school kid translate the original form to English. Don't book them anymore because of the confusion.

07 March 2017 Guest

People complain about Volaris for a reason. You don't always even get what you pay for. Their website, email service, and phone lines often do not seem to work properly - nor do their flight operations and business practices. Although several previous flights have been fine, two of my most recent four Volaris flights were "delayed" 3-4 hours - and checked baggage was destroyed. Volaris is the least helpful and most dishonest company I have ever dealt with regarding resolving problems. I suggest that anyone reading this choose a different airline.

27 September 2016 Guest

Volaris is the worst travel agency you can travel with. Customer services is HORRIBLE!!!!!!!!!!!!!. No one there knows how to do their job. They are so unqualified. I will NEVER ever travel with them again. They lost my luggage and they can't do nothing about it but compensate me with 100.00 and i had at least more then 600.00 worth of clothes and gifts.. DON"T USE VOLARIS IS THE WORST!!!!!!!!!!!!!

20 September 2016 Guest

Volaris has a TERRIBLE SERVICE!!!!...MY FAMILY AND i HAD A TRIP FROM TIJUANA-CANCUN this summer. I booked my flights 8 months ahead to avoid any possible problem. they changed our flight 1 day before my original date. I was desperate, and spent the whole day on the phone trying to find out another possible flight to Cancun, I had to change my original departure from tijuana to Los Angeles. then in our way to cancun, they lost my baggage for 2 days I was with no clothes at all. Then in our way back from Cancun, they lost my husband's baggage too!!!...after wasting tons of time trying to talk to someone in charge, they never can help you, they just send you to someone else. ITS A REAL NIGHTMARE DEALING WITH THIS COMPANY!!!...THEY OFFERED US TWO VOUCHERS TO BE USE IN OUR NEXT TRAVEL,....NOW THAT I TRIED TO USE THEM, APPARENTLY, I CAN NOT USE THESE VOUCHERS BECAUSE OF THE EXPIRATION DATE WILL BE BEFORE MY TRIP SCHEDULE DATE!!!!...CAN YOU IMAGINE HOW DISAPPOINTED WE FEEL NOW?..ALL THE TIME WASTED WITH THESE PEOPLE TO GET THOSE VOUCHERS AND THEY ARE JUST FAKE!!!...PLEASE SAVE YOUR ENERGY AND AVOID ALL THESE INCONVENIENCES!!!!....DO NOT FLY WITH VOLARIS!!!

All Reviews of Volaris

Volaris Discussion:

17 February 2018 Maria Garciaparra

4 HOURS!!! spent on calls, numbers that are in website are not working, calling customer transferred to 9 diferent departments no help at all, my confirmation code is "NOT VALID" accosding to website so I can not print my boarding pass..

16 February 2018 David

I purchased six tickets to fly from Cancun to San Juan last April to fly in march of this year. In January I was looking to add another traveler and when I looked for the flight, it did not exist. I called the airline and they informed that they had canceled all flights to San Juan. I asked why didn't I was informed, and had no answer. I immediately booked another flight with Copa and I requested a refund from Volaris, It's been a nightmare, they've asked for documents and information and still a month later, no refund. I have never traveled with Volaris, but I never will. This is the worst customer service I've seen in my life. This Airline is a Scam!!!

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24 January 2018 Guest

Volaris is the worst airline!!!! About two years ago my mother and I flew to Guadalajara. Upon our arrival our luggage along with all the other luggages from the other passengers were missing. I was going to have a medical procedure done which had to be delayed due to my missing luggage. My mother and I were told that we were going to get reimbursed 100.00 each for the inconvenience. We did not get our luggage until 3 days later and no reimbursement. We continued to fly with Volaris knowing that we might not have a good experience. As always, something always went wrong. We have since made other airlines our means of transportation. However, I recently purchased tickets for my parents with Volaris again and again was faced with a scam. Volaris changed my itinerary without my consent and I felt obligated to pay for the change and difference of the flight. When I bought the tickets for my parents there were three flight options flying out of O'hare and Midway (Chicago). I picked the flight departing from O'hare. Two days later, I get an itinerary that indicated that they were going to fly out of Milwaukee. I didn't even know they flew out of there. Of course I couldn't prove it because Volaris is so sneaky. I called to complain and demanded to have my flight changed but I was asked to pay. Then I asked for the conversation regarding this change that occurred on Tuesday at around 10:00 p.m. with Fernando Chavez and Ronny Fernandez. I was told that while they do record the conversations, they are not available to customers. Bottom line is that Volaris is just a horrible airline!

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