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Home / World airlines / Mexico / Volaris


Country: Mexico
Budget domestic services within Mexico
IATA code: Y4
ICAO code: VOI
Head office: Prolongacion Paseo dela Reforma, No 490 1er Piso,Colonia Santa Fe, Mexico City, Mexico
Phone number: +52 55 1102 8000
Fax number: +52 55 5261 6400
Year established: 2006
Main bases and hubs: Guadalajara Don Miguel Hidalgo y Costilla International, Mexico City Benito Juarez International, Tijuana General Abelardo L. Rodriguez International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321

Traveller Rating:

Volaris. Airline code, web site, phone, reviews and opinions.
Copyright Peter Smithson

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Reviews & Opinions of Volaris:

08 June 2018 Guest

Their reservation site, general website, customer service and everyone involved are the worst! The website gives different information than what is provided by email or by their customer service. Nothing is consistent. The website never works properly. I've flown on them twice now and I would rather pay more for better service on other airlines.

25 October 2017 Dave E. Chapala, Jal.

The Volaris website is terrible. Have problems every time I try to use it. Doesn't make sense. I was asked for a document # and had to phone to find out what document. Was advised it was for the passport. I asked why don't you just say that. Must have had a high school kid translate the original form to English. Don't book them anymore because of the confusion.

07 March 2017 Guest

People complain about Volaris for a reason. You don't always even get what you pay for. Their website, email service, and phone lines often do not seem to work properly - nor do their flight operations and business practices. Although several previous flights have been fine, two of my most recent four Volaris flights were "delayed" 3-4 hours - and checked baggage was destroyed. Volaris is the least helpful and most dishonest company I have ever dealt with regarding resolving problems. I suggest that anyone reading this choose a different airline.

27 September 2016 Guest

Volaris is the worst travel agency you can travel with. Customer services is HORRIBLE!!!!!!!!!!!!!. No one there knows how to do their job. They are so unqualified. I will NEVER ever travel with them again. They lost my luggage and they can't do nothing about it but compensate me with 100.00 and i had at least more then 600.00 worth of clothes and gifts.. DON"T USE VOLARIS IS THE WORST!!!!!!!!!!!!!

All Reviews of Volaris

Volaris Discussion:

04 May 2018 N. Shah

Worst airline ever! We purchased nonstop tickets to Puerto Vallarta in February for 5 of us for a wedding on memorial day weekend 5/25-5/29. Less than 3 weeks before the trip we get a generic email saying out itenerary has. changed and to call. When I call the airline they said they can put us on a flight 5/27 and 5/30 AFTER the holiday weekend. When I said we need a flight for a wedding. They said.. "You can check the website and see". I called back 2 hours later and was on the phone for 2 hours trying to get another flight. They found a few and everything they tried to put us on, they ran out of seats. After 2 hours of not being able to find any available flights he said I had to hang up because they couldn't be on the phone that long. He hung up and I immediately called back. Again I was on the phone for over 2 hours and they still could not find us a flight. Finally they found a flight with 2 stops and 10 hours to get us there. And the flight was now arriving at 9 o'clock at night instead of the afternoon. Before anyone asks why we didn't take another airline, this was 2 weeks before memorial day weekend. Not many flights left even less that could accommodate 5 passengers and nothing less than $1200 They wouldn't reimburse us or cover the cost of another flight even if was just for one leg of the flight or to meet a connection. They offered no help whatsoever. This airline is definitely not worth the cost savings. If we would have booked with another airline in Feb we may have ended up paying a few hundred more, but it would have been totally worth it.

27 April 2018 Guest

I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

03 April 2018 Guest

Were you able to get a refund Ive been waiting for 3 months for mine ?? Its been David : I purchased six tickets to fly from Cancun to San Juan last April to fly in march of this year. In January I was looking to add another traveler and when I looked for the flight, it did not exist. I called the airline and they informed that they had canceled all flights to San Juan. I asked why didn't I was informed, and had no answer. I immediately booked another flight with Copa and I requested a refund from Volaris, It's been a nightmare, they've asked for documents and information and still a month later, no refund. I have never traveled with Volaris, but I never will. This is the worst customer service I've seen in my life. This Airline is a Scam!!!

28 March 2018 Guest

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT USE THEM!!!!!!! They completely changed my flight from one week to another just because they fly out to Cabos San Lucas on certain days. I then requested a refund in which they told me it would take 20-30 days. Today, they email me asking me for this via email: May I inform to you that the request for you refund with reservation code *****, currently has a status of detained to follow up since we do not yet have the necessary documentation. To continue the process we ask you to send us the following documents: 1. WIRE TRANSFER INSTRUCTIONS LETTER Thats includes the following information: Name of account Account number Bank Name ABA (Routing number) or SWIFT code Address Currency Intermediary bank (This document can be obtained with your bank) 2. ID (Visa, passport, driver license); only the front part. We will be glad to send this information in a period of no more than 48 hours, otherwise the clarification process will be closed and you will have to start it again. Once received the documents we will notify to you by this same way. Thank you for flying with us! HOW CAN I FEEL COMFORTABLE SENDING THAT INFORMATION VIA EMAIL??????? ARE THEY CRAZY?????????

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