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Home / World airlines / United Kingdom / Jet2.com

Jet2.com

Country: United Kingdom
Low-cost services from UK to European leasure destinations
IATA code: LS
ICAO code: EXS
Head office: Low Fair Finder House, Leeds Bradford International Airport, Leeds,WestYorkshire LS19 7TU, UK
Phone number: +44 333 300 0404, +44 203 059 8336
Fax number: +44 113 238 7455
E-mail: contactcentre@jet2.com
Web-site: www.jet2.com
Year established: 1978
Main bases and hubs: Bournemouth, Edinburgh, Glasgow International, Leeds Bradford, Newcastle International
Fleet: Airbus A321, Airbus A330-200, Boeing 737-300, Boeing 737-800, Boeing 757-200

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Reviews & Opinions of Jet2.com:

10 November 2017 Patrick Else

We were on the delayed LS917 flight on 3rd October 2017 and have just recieved a cheque from Jet2 for the delay . The cheque is the EU regulation compensation of €400 per passenger which at current exchange rates is £ 702.88. We were refunded an additional £42 for reserved seats and on flight meals. Well done Jet2 for prompt corrective action

21 May 2016 Guest

I am a frequent flyer between Manchester and Malaga. I usually fly with Monarch but decided to give Jet2 a try to increase my choice of flight times, cost etc. I arrived at Manchester airport and booked hold luggage in, I was then informed that my cabin luggage was too big and would have to be paid for, I accepted that this was my fault as I had not checked the regulation re Jet2's cabin baggage policy and therefore paid the £67 return cost for my case. I was also told that this was to ensure the comfort and safety of myself and fellow passengers. On my arrival at the departure gate I noticed that several passengers had cases significantly bigger than my own and were boarding the aircraft without question. I pointed this out to the gate staff who then stopped a gentleman and made him put his case in the bag 'sizer', the case was oversize. The gentleman then said that he had passed through security without any problem and refused to have his case placed in the hold, the gate staff then waved him through. I took photos of the oversize cases including the 1 in the 'sizer' On my return to the UK I contacted Jet2 Customer services and explained the above, I requested a refund of £67 as I felt my comfort and safety had been compromised by the Jet2 gate staff not adhering to their company policy. I received an email 28 days later saying that they were sorry that I did not agree with their baggage charge, (I never disputed this ) and that a refund would not be paid, they had completely missed the point of my email. I have therefore decided to take legal action which if successful will open the floodgates for all persons charged for excess baggage etc to claim against this Airline.

26 February 2016 Guest

I have flown with Jet2 many times over the years and have found the service excellent for a budget carrier. I usually pay for seats together but on this occasion decided to take allocated seating. On our first flight we were placed in the middle seat on separate rows despite the next seat being free so I had to pay for 1 seat, then when I checked in for the return flight which had originally shown seats together the same thing was showing so again i had to pay for 1 seat. This is Jet2 squeezing the most it can out of passengers and frankly it leaves a bitter taste.

02 April 2014 barry clayton

I tried 3 times to book a flight each time the site crashed, I then received an email asking why I didnt complete the transaction and inviting me back to complete I didnt because Id booked with another airline. I then received a booking confirmation from Jet2 I have called the customer service number on 6 separate occasions, never once getting past the music and adverts, I sent an email to complain, only received an auto-respone not addressing my complaint I finally spoke to an operator who after talking to her supervisor advised me that I couldnt cancel the "booking" I intend to pursue my claim further

All Reviews of Jet2.com

Jet2.com Discussion:

21 May 2018 Leske

Why are flights still so expensive for January 2019 compared to last year even when Monarch went bust?

14 May 2018 Catherine

I did contact Jet 2 who refused to pay compensation for this flight. I contacted a no claims company and they are taking it to court so will be a long process. Have you had any luck?

14 May 2018 Guest

Heather : Anyone delayed on the lanzarote flight in june2017 to Belfast, the one jet2 dumped us in Alicante in the early hours of the morning, because the adverse weather conditions now caused their pilots to be over their "flying hours"and won't pay compensation ?????? My next two holidays are already booked with jet2 one fully paid for. The other just a deposit, which I am seriously considering cancelling. 2nd letter from jet2 they not paying. Well here goes I'm going to the CAA with this one Jet2.

26 February 2018 Guest unsure

delayed 3oct2017 not sure exactly how long, they said 2hrs when we arrived at malaga to return to manchester . ended up over three hours. no vouchers, no drink, no further info until we got on the plane then there was a technical problem .how can i find out the delay total time. i dont have my paperwork now .was not aware i had any redress

Discussion of Jet2.com

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