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Home / World airlines / United Kingdom /

Country: United Kingdom
Low-cost services from UK to European leasure destinations
IATA code: LS
ICAO code: EXS
Head office: Low Fair Finder House, Leeds Bradford International Airport, Leeds,WestYorkshire LS19 7TU, UK
Phone number: +44 333 300 0404, +44 203 059 8336
Fax number: +44 113 238 7455
Year established: 1978
Main bases and hubs: Bournemouth, Edinburgh, Glasgow International, Leeds Bradford, Newcastle International
Fleet: Airbus A320, Boeing 737-300, Boeing 737-800, Boeing 757-200

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Reviews & Opinions of

21 May 2016 Guest

I am a frequent flyer between Manchester and Malaga. I usually fly with Monarch but decided to give Jet2 a try to increase my choice of flight times, cost etc. I arrived at Manchester airport and booked hold luggage in, I was then informed that my cabin luggage was too big and would have to be paid for, I accepted that this was my fault as I had not checked the regulation re Jet2's cabin baggage policy and therefore paid the £67 return cost for my case. I was also told that this was to ensure the comfort and safety of myself and fellow passengers. On my arrival at the departure gate I noticed that several passengers had cases significantly bigger than my own and were boarding the aircraft without question. I pointed this out to the gate staff who then stopped a gentleman and made him put his case in the bag 'sizer', the case was oversize. The gentleman then said that he had passed through security without any problem and refused to have his case placed in the hold, the gate staff then waved him through. I took photos of the oversize cases including the 1 in the 'sizer' On my return to the UK I contacted Jet2 Customer services and explained the above, I requested a refund of £67 as I felt my comfort and safety had been compromised by the Jet2 gate staff not adhering to their company policy. I received an email 28 days later saying that they were sorry that I did not agree with their baggage charge, (I never disputed this ) and that a refund would not be paid, they had completely missed the point of my email. I have therefore decided to take legal action which if successful will open the floodgates for all persons charged for excess baggage etc to claim against this Airline.

26 February 2016 Guest

I have flown with Jet2 many times over the years and have found the service excellent for a budget carrier. I usually pay for seats together but on this occasion decided to take allocated seating. On our first flight we were placed in the middle seat on separate rows despite the next seat being free so I had to pay for 1 seat, then when I checked in for the return flight which had originally shown seats together the same thing was showing so again i had to pay for 1 seat. This is Jet2 squeezing the most it can out of passengers and frankly it leaves a bitter taste.

02 April 2014 barry clayton

I tried 3 times to book a flight each time the site crashed, I then received an email asking why I didnt complete the transaction and inviting me back to complete I didnt because Id booked with another airline. I then received a booking confirmation from Jet2 I have called the customer service number on 6 separate occasions, never once getting past the music and adverts, I sent an email to complain, only received an auto-respone not addressing my complaint I finally spoke to an operator who after talking to her supervisor advised me that I couldnt cancel the "booking" I intend to pursue my claim further

30 January 2014 J. Moore

I have used both and Jet2 Holidays and have nothing but praise for the airline and its staff. A few hidden costs like allocated seats but don't all airlines do this now. Good quality low cost airline.

All Reviews of Discussion:

03 April 2017 Kathy

I booked and paid for a holiday to Lanzarote for our wedding anniversary, imagine my horror when I emailed the hotel to make certain requests regarding this matter only to receive an email stating that there was no booking for us staying at the hotel for those dates but we'd been booked in the month previous and we're regarded as a no show, this is just the icing on the cake as to the competence of Jet2holidays , they just couldn't care less, they've got your money and are not bothered, this will be the last time we ever use Jet2holidays, we've received emails from them stating that they don't offer a refund or compensation as it's not their policy. Not happy at all !!!

23 March 2017 Guest

David : Just booked on the 5thmay paid £676 for flights in 2017 summer.Two weeks later it was £28 cheaper.Now there is 10% off guess what they have put there prices up by 10% so no saving at all. It is a con by Jet2. Don't book early!d the Just had the same flights are half price, I booked in December. I also agree customer service is nil

22 February 2017 Guest1

Guest : FLIGHT LS 918 16.12 2016 7Hour delay Trying to claim compensation for this flight, so far they say that they havent received our paperwork. Luckily kept copies of everything, so sent it again, this time recorded delivery and have finally received an acknowledgement from them. Now recieved a letter saying that calims are dealt with in strict order that they arrive. Will be pursuing it till I get satisfaction

05 January 2017 Guest - Booking complaint

Has anyone booked a flight with JET2 and not paid the price that was quoted in the "total so far" little black box? It appears that whilst completing the payment details the price of the seats changed and the first notification that the prices had changed when the price that my credit card had been charged was different? At no point did the value of the seats change in this little black box or was I advised of this. I rang them back within minutes of noticing this and was told that it was probably an IT issue and there was nothing that they could do other than cancel and with hold £40 admin fee!! Disingenuous to say the least - first & last time flying with these people. Advice fly with MONARCH.

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