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Home / World airlines / United Kingdom /

Country: United Kingdom
Low-cost services from UK to European leasure destinations
IATA code: LS
ICAO code: EXS
Head office: Low Fair Finder House, Leeds Bradford International Airport, Leeds,WestYorkshire LS19 7TU, UK
Phone number: +44 333 300 0404, +44 203 059 8336
Fax number: +44 113 238 7455
Year established: 1978
Main bases and hubs: Bournemouth, Edinburgh, Glasgow International, Leeds Bradford, Newcastle International
Fleet: Airbus A320, Boeing 737-300, Boeing 737-800, Boeing 757-200

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Reviews & Opinions of

21 May 2016 Guest

I am a frequent flyer between Manchester and Malaga. I usually fly with Monarch but decided to give Jet2 a try to increase my choice of flight times, cost etc. I arrived at Manchester airport and booked hold luggage in, I was then informed that my cabin luggage was too big and would have to be paid for, I accepted that this was my fault as I had not checked the regulation re Jet2's cabin baggage policy and therefore paid the £67 return cost for my case. I was also told that this was to ensure the comfort and safety of myself and fellow passengers. On my arrival at the departure gate I noticed that several passengers had cases significantly bigger than my own and were boarding the aircraft without question. I pointed this out to the gate staff who then stopped a gentleman and made him put his case in the bag 'sizer', the case was oversize. The gentleman then said that he had passed through security without any problem and refused to have his case placed in the hold, the gate staff then waved him through. I took photos of the oversize cases including the 1 in the 'sizer' On my return to the UK I contacted Jet2 Customer services and explained the above, I requested a refund of £67 as I felt my comfort and safety had been compromised by the Jet2 gate staff not adhering to their company policy. I received an email 28 days later saying that they were sorry that I did not agree with their baggage charge, (I never disputed this ) and that a refund would not be paid, they had completely missed the point of my email. I have therefore decided to take legal action which if successful will open the floodgates for all persons charged for excess baggage etc to claim against this Airline.

26 February 2016 Guest

I have flown with Jet2 many times over the years and have found the service excellent for a budget carrier. I usually pay for seats together but on this occasion decided to take allocated seating. On our first flight we were placed in the middle seat on separate rows despite the next seat being free so I had to pay for 1 seat, then when I checked in for the return flight which had originally shown seats together the same thing was showing so again i had to pay for 1 seat. This is Jet2 squeezing the most it can out of passengers and frankly it leaves a bitter taste.

02 April 2014 barry clayton

I tried 3 times to book a flight each time the site crashed, I then received an email asking why I didnt complete the transaction and inviting me back to complete I didnt because Id booked with another airline. I then received a booking confirmation from Jet2 I have called the customer service number on 6 separate occasions, never once getting past the music and adverts, I sent an email to complain, only received an auto-respone not addressing my complaint I finally spoke to an operator who after talking to her supervisor advised me that I couldnt cancel the "booking" I intend to pursue my claim further

30 January 2014 J. Moore

I have used both and Jet2 Holidays and have nothing but praise for the airline and its staff. A few hidden costs like allocated seats but don't all airlines do this now. Good quality low cost airline.

All Reviews of Discussion:

16 September 2017 Guest

Will not be using Jet 2 Airlines ever again rather pay more for better service almost three months to answer my complaint . The only thing I can think of there must be dozens of complaints for them to cover. Never again.

08 September 2017 Guest

I too am disgusted with Jet2. Earlier this year I booked flights to and from Faro for next February and within a couple of weeks (when all accommodation was booked) I received an email telling me that the flights had been 'withdrawn'! I managed to rescue the holiday by booking alternative flights but from a different UK airport which involved extra flights and overnight accommodation. Jet2 have refunded the cost of the initial flights but refuse to pay me any compensation for the extra cost (which will be over £500) as my case does not 'fit' with the EU regulations. Like many others, I will not be flying with Jet2 again.

03 September 2017 Guest

Petty and cynical Jet2 Every time we book our family on your flights it's as one group of three booking However, Jet2 splits us up around the plane. I'm sitting in the same row as my wife and we're at opposite windows but our son is three rows in front on his own I think you can seat us together if I pay extra but if I don't, Jet2 spreads us around the plane hoping that will be enough coercion to force us to start paying But Jet2 could just be reasonable and put us in adjacent seats in the first instance Cynical Jet2! .

17 August 2017 Olya Bowers

Booking reference 2SJ5YJ At 7:55 this morning I was supposed to fly from Newcastle to Rome with the airline Jet2 to meet my son and his wife and three children. I have not seen them for 2 1/2 years. They have flown to Italy already from New York. When I went online to get my boarding pass Jet2 informed me that I did not have a booking and that it had been cancelled on July 23, two days after making my very important booking. I never did this and have no records of any emails from Jet2 about such a cancellation. So they have taken my money and now refuse to let me fly. I spent three hours on the phone with them yesterday talking to various departments but ultimately to no avail. So either someone hacked into my account or Jet2 made an error. I pleaded with them to be compassionate given the importance of this reunion with my grandchildren. I pointed out that they already had my money and that as a big corporation they could handle the inconvenience of putting me on another plane. Hell hath no fury like a Nana knocked back by corporate greed. I have made a big sign and I shall be protesting around Newcastle and at the airport today. JET2 TURNS THE SCREW on Geordie Granny Sent from my iPhone

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