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Home / World airlines / United Kingdom / Jet2.com

Jet2.com

Country: United Kingdom
Low-cost services from UK to European leasure destinations
IATA code: LS
ICAO code: EXS
Head office: Low Fair Finder House, Leeds Bradford International Airport, Leeds,WestYorkshire LS19 7TU, UK
Phone number: +44 333 300 0404, +44 203 059 8336
Fax number: +44 113 238 7455
E-mail: contactcentre@jet2.com
Web-site: www.jet2.com
Year established: 1978
Main bases and hubs: Bournemouth, Edinburgh, Glasgow International, Leeds Bradford, Newcastle International
Fleet: Airbus A321, Airbus A330-200, Boeing 737-300, Boeing 737-800, Boeing 757-200

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Reviews & Opinions of Jet2.com:

21 May 2016 Guest

I am a frequent flyer between Manchester and Malaga. I usually fly with Monarch but decided to give Jet2 a try to increase my choice of flight times, cost etc. I arrived at Manchester airport and booked hold luggage in, I was then informed that my cabin luggage was too big and would have to be paid for, I accepted that this was my fault as I had not checked the regulation re Jet2's cabin baggage policy and therefore paid the £67 return cost for my case. I was also told that this was to ensure the comfort and safety of myself and fellow passengers. On my arrival at the departure gate I noticed that several passengers had cases significantly bigger than my own and were boarding the aircraft without question. I pointed this out to the gate staff who then stopped a gentleman and made him put his case in the bag 'sizer', the case was oversize. The gentleman then said that he had passed through security without any problem and refused to have his case placed in the hold, the gate staff then waved him through. I took photos of the oversize cases including the 1 in the 'sizer' On my return to the UK I contacted Jet2 Customer services and explained the above, I requested a refund of £67 as I felt my comfort and safety had been compromised by the Jet2 gate staff not adhering to their company policy. I received an email 28 days later saying that they were sorry that I did not agree with their baggage charge, (I never disputed this ) and that a refund would not be paid, they had completely missed the point of my email. I have therefore decided to take legal action which if successful will open the floodgates for all persons charged for excess baggage etc to claim against this Airline.

26 February 2016 Guest

I have flown with Jet2 many times over the years and have found the service excellent for a budget carrier. I usually pay for seats together but on this occasion decided to take allocated seating. On our first flight we were placed in the middle seat on separate rows despite the next seat being free so I had to pay for 1 seat, then when I checked in for the return flight which had originally shown seats together the same thing was showing so again i had to pay for 1 seat. This is Jet2 squeezing the most it can out of passengers and frankly it leaves a bitter taste.

02 April 2014 barry clayton

I tried 3 times to book a flight each time the site crashed, I then received an email asking why I didnt complete the transaction and inviting me back to complete I didnt because Id booked with another airline. I then received a booking confirmation from Jet2 I have called the customer service number on 6 separate occasions, never once getting past the music and adverts, I sent an email to complain, only received an auto-respone not addressing my complaint I finally spoke to an operator who after talking to her supervisor advised me that I couldnt cancel the "booking" I intend to pursue my claim further

30 January 2014 J. Moore

I have used both Jet2.com and Jet2 Holidays and have nothing but praise for the airline and its staff. A few hidden costs like allocated seats but don't all airlines do this now. Good quality low cost airline.

All Reviews of Jet2.com

Jet2.com Discussion:

21 November 2017 Guest

Anyone on the flight ls 896 from Antalya on the 19/10/2017 heard anything our flight was cancelled

14 November 2017 SU535

Neil Harris Bad weather, a strike are not valid reasons for the refusal of the compensation in the flight delay, given by the air carrier, if any, if it was affected the passenger's pocket anywhere. You are entitled to cliam via the authority in your country or in any country, where the flight had been passed through.

13 November 2017 Neil Harris

Hi It seems as tho many claims were made on 3/10/17. I was delayed 7 Hours on LS1215 flight from BHX to ALC. At the time they said bad weather the night before in the Canaries caused the delay. I have claimed and now they say it was due to strike action by the ATC and so can not claim!!!! Anyone else had this can anyone offer help? Cheers Neil

13 November 2017 SU535

Guest mary : Once the air carrier had chanched their flight in 7 hours, you are entitled to get compensation from them. In this case, you are entitled to claim the "standard"compensation from the air carrier irrepsective of their police via the UK civil aviatot authorirty by submitting a clean complaint. You can add 80 pounds, paid for their error, in the same claim.

Discussion of Jet2.com

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