Back to top ▲
Login:
Password:
Registration
Forgot your password?
Login as:
Login As
You can log in if you are registered at one of these services:
 
your guide to airlines all over the world
Home / World airlines / Panama / Copa Airlines

Copa Airlines

Country: Panama
Leading Panamanian airline, international flights to many American countries
IATA code: CM
ICAO code: CMP
Head office: PO Box 0816-06819, Panama-City, 1, Panama
Phone number: +507 217 2672
Fax number: +507 304 2082
E-mail: customerservice@copaair.com
Web-site: www.copaair.com
Year established: 1947
Main bases and hubs: Panama City Tocumen International
Fleet: Boeing 737-700, Boeing 737-800, Embraer 190

Traveller Rating:

Copa Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Sebastian Sowa

Please rate this airline:
1    2    3    4    5   


Please add your review about Copa Airlines:

Your name:  

Spam bot protection: Refresh code
CAPTCHA image characters

Reviews & Opinions of Copa Airlines:

28 August 2017 Neysha Sima

I am Canadian, but I prefer to fly with COPA, I find the services of COPA much better than Air Canada. In my opinion the COPA staff treat customers in a more respectful way, and are helpful at all times. Keep up the good service COPA. Thanks.

25 January 2017 Jorge Moncayo

This is one or the worst company in customer service they are supposed to refund my money and is 4 months already, they never respond the emails and they don't have a telephone number to contact a real person, not even for free I wont fly with them never ever!!!

23 August 2016 Jim F

We flew Copa from Las Vegas to Panama City in May. The staff, aircraft, service, and in flight amenities were great. We are booked again for November

14 March 2016 Guest

I am very disappointed with copa airlines. I originally bought 4 tickets from them to go to Ecuador, right after the purchase we had a family emergency and thought we would be unable to travel so we call to cancel the tickets. The situation changed that 3 of us would be able to travel and would only need a refund for one ticket. We called again and they told us there would be no problem with this. Now 4 months later we still have not received any refund or are unable to talk to someone that can help us. We have written the refund department several times with no response. When we go on their website to request our refund it says that it in process but we haven't received anything!!! Now everyone time I call the airlines they direct to write the refund department but I explained that I have done this numerous times with no response and they tell can not help me. I am fusterated that I can not speak to anyone that is able to help me. I feel like they are giving me the run around and find this to be horrible service.

All Reviews of Copa Airlines

Copa Airlines Discussion:

30 August 2017 AA Platinum, 4.5 mill miles

Last night a horror story which in not yet over. Checked 2 pres at BAQ thru PTY to ORD. Checked at BAQ 4.5 hrs before PTY-ORD but given only STBY. Because of my med issue, thye found me a seat and was last board before rest stby's, had some 5-6 open seats, but not one to my wife. Ones arrived to Chicagoat 2:30am started to call her new schedule, heh, heh, first didn't know any, then asked to call to UA, because ticketing (UA miles) was by UA. Screaming on 6th call at 6am that it's COPA's fault to denied the boarding and it's COPA's responsibilty to arrange accomodations, no, no, it's UA's ticketing, GET ME TO SUPERVISOR. Then I was given new record locator for her, which of course dodsn't open anything at copa's site. Called 15 min before the departure, can't tell if she's on that flight or bumbed again (copa don't have any seats avail for sale to ORD for next 4 days... Talking about class. Reservation/phone clerks as the PTY ground personnel, ALL, useless, arrogant liers. The flight folks fine, but God help you if you need to solve any issue with ground experts or at the phone, you SCREWED. ps. Still don't know if she is on given record locator flight.

29 August 2017 Guest

Guest : They lost my luguage told me they would keep me posted. Gave me a number to call that no one ever answers. Absalutly the wirst customer service i have ever seen This same thing just happened to me. My luggage was lost, they gave me a phone number that no one ever answers. Did you ever get your luggage??

08 August 2017 Guest

When I flew from Paraguay on Copa Airlines in March of 2017 to the US I was allowed one 50 pound piece of luggage and one 70 pound piece of luggage. I am flying back to Paraguay on Copa Airlines from New York on August 10th 2017. When I called the Copa reservation center to get information on their baggage policy I was told that their policy had changed and now I can only have two 50 pound pieces of luggage . I purchased a round trip ticket so how is it that I cannot return to Paraguay with the same amount of luggage I came with. They said there was nothing they could about it and were very unconcerned about my problem that they created.

29 June 2017 Carlene Ugoeze

My 77 year mother travelled last week on Copa Airlines. She is a bit disabled because, she has arthrithis and cannot walk very far for long periods. She had nothing but good things to say about her flight from Trinidad to Panama City. However, things were a bit different when she got to Panama City. There were no wheelchairs available for the disabled passengers, even though a wheelchair was booked in advance, at the time of purchase of her ticket. She did however, get some assistance from a Copa airlines employee, who walked her to the shuttle and then to the gate for boarding. She said that person was very courteous; but she did not get the wheelchair as prior requested. My mom was in alot of pain for several days after the flight as a result of her having to walk for that distance. I suggest that Copa Airlines should improve their services for customers with disabilities. It is important to provide good customer service for all paying customers. I hope that she does not have the same bad experience in Panama City on her return flight back to Trinidad and Tobago.

Discussion of Copa Airlines

Search for Cheap Flights

Copyright © 2008-2012 www.airlines-inform.com. All rights reserved.

Airlines Inform - your guide to airlines all over the world.