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Home / World airlines / Panama / Copa Airlines

Copa Airlines

Country: Panama
Leading Panamanian airline, international flights to many American countries
IATA code: CM
ICAO code: CMP
Head office: PO Box 0816-06819, Panama-City, 1, Panama
Phone number: +507 217 2672
Fax number: +507 304 2082
E-mail: customerservice@copaair.com
Web-site: www.copaair.com
Year established: 1947
Main bases and hubs: Panama City Tocumen International
Fleet: Boeing 737-700, Boeing 737-800, Embraer 190

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Copa Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Sebastian Sowa

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Reviews & Opinions of Copa Airlines:

25 January 2017 Jorge Moncayo

This is one or the worst company in customer service they are supposed to refund my money and is 4 months already, they never respond the emails and they don't have a telephone number to contact a real person, not even for free I wont fly with them never ever!!!

23 August 2016 Jim F

We flew Copa from Las Vegas to Panama City in May. The staff, aircraft, service, and in flight amenities were great. We are booked again for November

14 March 2016 Guest

I am very disappointed with copa airlines. I originally bought 4 tickets from them to go to Ecuador, right after the purchase we had a family emergency and thought we would be unable to travel so we call to cancel the tickets. The situation changed that 3 of us would be able to travel and would only need a refund for one ticket. We called again and they told us there would be no problem with this. Now 4 months later we still have not received any refund or are unable to talk to someone that can help us. We have written the refund department several times with no response. When we go on their website to request our refund it says that it in process but we haven't received anything!!! Now everyone time I call the airlines they direct to write the refund department but I explained that I have done this numerous times with no response and they tell can not help me. I am fusterated that I can not speak to anyone that is able to help me. I feel like they are giving me the run around and find this to be horrible service.

21 January 2016 Guest

I flew copa from US (IAD) to Argentina (EZE) twice now. Both times they did not post my mileage credit to my united account even though my frequent flyer details were on the boarding pass. Since the ticket number does not show on the receipt I spent hours calling them and reconstructing my itinerary to have UNITED process my mileage credit. Also, COPA as of last year no longer will allow UNITED premier customers to upgrade unless they PAY! And if you are sitting in an exit isle and cannot speak Spanish you could be moved to another seat, at the request of the purser. Tip: If you want to fly from IAD to EZE using United then perhaps book your flight on UNITED and fly through Houston, last time I checked flights were much cheaper than Copa which flies through Panama. Good luck.

All Reviews of Copa Airlines

Copa Airlines Discussion:

12 February 2017 Guest

I missed the 1 hour mark for my flight by a couple minutes. Due to the long line that I was in. I asked for a ticket to leave Colombia so I could go home. Those no soul having "Customer Service" Crooks, Told me I owed them $300 for a new ticket. I was stuck in Colombia for an extra day. And once I actually got enough money together I did not pay COPA Airlines because I do not support that horrible service. They act like you owe them something. I wanted to slap everybody behind that counter, they made me feel like I was a piece of garbage for even asking to reschedule my flight. I got the satisfaction of never paying them and still getting home. I know anybody else reading this must feel as though they suck. I just wish this company fails and everybody who works for them loses their jobs. They are all crappy people.

08 January 2017 Anonymous will be submitting a legal complain soon

THe first week of January 2017--A woman supposedly supervisor and a young man from The COPA ground staff at the Augusto Cesar Sandino airport in Managua, Nicaragua; the most direspectful, inconsiderate, and unprofessional I have seen in my entire frequent flying life. They oversold one of their flights to San Jose Costa Rica and left my daughter, two babies and husband without their seats; even though my son in law was 10 minutes before the 90 minutes legal time for passengers that do their check in online 24 Hous before flying. They lied through their theeth and completely ignored our pleads for help and two crying babies. They keept jerking us around, they kept contradicting each other and in the end totally unhelpful. AVOID COPA AIRLINES IN NICARAGUA!

29 October 2016 Guest

They lost my luguage told me they would keep me posted. Gave me a number to call that no one ever answers. Absalutly the wirst customer service i have ever seen

24 October 2016 Nwanze Timothy Chinedu

Good day, I was traveling from st Vincent and the grenadine to Cuba Havana,unfortunately I had problem in Trinidad and Tobago.so I decided to cancel the flight from Trinidad and Tobago to panama city to cuba. So I went back to the agent (universal travel svg) 784-457-2779/7844561984, so they told me to that,they are waiting for a response from the airline,copa airline. Is almost a week now,I purchased the ticket in cash.please I need your help.Thank

Discussion of Copa Airlines

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