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Home / World airlines / Panama / Copa Airlines

Copa Airlines

Country: Panama
Leading Panamanian airline, international flights to many American countries
IATA code: CM
ICAO code: CMP
Head office: PO Box 0816-06819, Panama-City, 1, Panama
Phone number: +507 217 2672
Fax number: +507 304 2082
E-mail: customerservice@copaair.com
Web-site: www.copaair.com
Year established: 1947
Main bases and hubs: Panama City Tocumen International
Fleet: Boeing 737-700, Boeing 737-800, Embraer 190

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Copa Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Sebastian Sowa

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Reviews & Opinions of Copa Airlines:

20 May 2018 Guest

BE AWARE OF ALL HIDDIN FEES. YOU WILL FIND THEM AFTER YOU PURCHASE YOUR TICKET AND NEED TO CHANGE YOUR FLIGHT. I USE DELTA, AMERICAN AIRLINES AND JET BLUE, THEY HAVE THE BEST CUSTOMER SERVICE AND ALSO THEIR FEES ARE VERY REASONABLE IF FOR SOME REASON YOU HAVE TO MAKE A CHANGE. THIS IS THE FIRST TIME I BOOK A TRIP WITH THIS COMPANY AND I AM NOT USE THIS COMPANY EVER IN THE FUTURE OR EVEN RECOMMEND IT TO NO ONE. I CALL CUSTOMER SERVICE TO ASK FEW QUESTIONS ON HOW CAN I CHANGE MY FLIGHT OR IF I CAN GET A REFUND BECAUSE OUR TICKET FOR 4 PEOPLE SAYS IT MAY BE REFUNDABLE. THE RESPONSE WAS VERY RUDE WITH NO EXPLANATION HE KEEP YELLING AT ME REPEATING "IT IS NOT REFUNDABLE". I ASK HIM TO BE MORE RESPECTFUL. I WAS ONLY ASKING QUESTIONS TO SEE WHAT DO I NEED TO DO. YOUR CUSTOMER SERVICE TEAM ARE VERY RUDE. AND AFTER GETTING THE TICKETS I JUST REALIZE YOU ARE CHANGING A FEE AND A PENALTY OF $300 FOR ANY CHANGE. ONES AGAIN I WONT USE YOUR SERVICE OR EVEN RECOMMEND IT TO NO ONE

28 August 2017 Neysha Sima

I am Canadian, but I prefer to fly with COPA, I find the services of COPA much better than Air Canada. In my opinion the COPA staff treat customers in a more respectful way, and are helpful at all times. Keep up the good service COPA. Thanks.

25 January 2017 Jorge Moncayo

This is one or the worst company in customer service they are supposed to refund my money and is 4 months already, they never respond the emails and they don't have a telephone number to contact a real person, not even for free I wont fly with them never ever!!!

23 August 2016 Jim F

We flew Copa from Las Vegas to Panama City in May. The staff, aircraft, service, and in flight amenities were great. We are booked again for November

All Reviews of Copa Airlines

Copa Airlines Discussion:

21 May 2018 Guest

Copa has disappointed me. I have lost my luggage again, and they do not follow up and do not care. No call, no update, no information

13 May 2018 SU535

This is not the Copa Airlines carrier' site here, but the discussions on the services of the Copa Airlines. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

24 January 2018 Martha

Good day, I have a question. we need the contact email adres/person for the ticketplate of Copa Air Regards Martha

18 January 2018 Ingrid D

My husband and I visited Panama in February 2017. We booked and confirmed our return flight along with some friends for March 01, 2017. When my husband and I arrived at the airport to return to Orlando, we were told that our seats were given to other people and there were no other seats available. Our friends were able to get on the flight. I personally booked the flights for all of us, so how this happened is a mystery. We were placed on another flight many hours later. At that time we were issued flight coupons for $300 each. This was a huge inconvenience (missed shift for work), but we were pleasant about this, despite being told by other people to sue the airline. Now we are ready to use these coupons as we are traveling to London. Copa airlines does not go to London. We know that Copa is a member of Star Alliance, and there are several airlines that we can use that are part of the Star Alliance. When we called Copa, we were transferred to several people and were told that unfortunately, these coupons can only be used on Copa. We were told to write to Customer Service and we would receive a response within 15 days. This is a dilemma, as we have coupons worth $600 that we cannot use. We think this is grossly unfair that we cannot use these vouchers on another member airline. We contacted United Airlines and were told that Copa will have to reissue the coupons to United Airlines. We were told the same thing by Lufthansa. We called Copa again to relay the above information and again got the "run around". Asked to speak with a Supervisor, but that person refused to come to the phone. It's been 15 days since we wrote to Customer Service and there has been no response. Tried to locate a number for the head of the Customer Service Department, but ..... guess what - "nada" . EXTREMELY disappointed with this treatment. We feel that we have been robbed, BUT, We will not give up. This is $600 not $60 We were going to use this airline again, but not anymore after this .

Discussion of Copa Airlines

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