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Home / World airlines / Panama / Copa Airlines

Copa Airlines

Country: Panama
Leading Panamanian airline, international flights to many American countries
IATA code: CM
ICAO code: CMP
Head office: PO Box 0816-06819, Panama-City, 1, Panama
Phone number: +507 217 2672
Fax number: +507 304 2082
E-mail: customerservice@copaair.com
Web-site: www.copaair.com
Year established: 1947
Main bases and hubs: Panama City Tocumen International
Fleet: Boeing 737-700, Boeing 737-800, Embraer 190

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Copa Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Sebastian Sowa

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Reviews & Opinions of Copa Airlines:

28 August 2017 Neysha Sima

I am Canadian, but I prefer to fly with COPA, I find the services of COPA much better than Air Canada. In my opinion the COPA staff treat customers in a more respectful way, and are helpful at all times. Keep up the good service COPA. Thanks.

25 January 2017 Jorge Moncayo

This is one or the worst company in customer service they are supposed to refund my money and is 4 months already, they never respond the emails and they don't have a telephone number to contact a real person, not even for free I wont fly with them never ever!!!

23 August 2016 Jim F

We flew Copa from Las Vegas to Panama City in May. The staff, aircraft, service, and in flight amenities were great. We are booked again for November

14 March 2016 Guest

I am very disappointed with copa airlines. I originally bought 4 tickets from them to go to Ecuador, right after the purchase we had a family emergency and thought we would be unable to travel so we call to cancel the tickets. The situation changed that 3 of us would be able to travel and would only need a refund for one ticket. We called again and they told us there would be no problem with this. Now 4 months later we still have not received any refund or are unable to talk to someone that can help us. We have written the refund department several times with no response. When we go on their website to request our refund it says that it in process but we haven't received anything!!! Now everyone time I call the airlines they direct to write the refund department but I explained that I have done this numerous times with no response and they tell can not help me. I am fusterated that I can not speak to anyone that is able to help me. I feel like they are giving me the run around and find this to be horrible service.

All Reviews of Copa Airlines

Copa Airlines Discussion:

24 January 2018 Martha

Good day, I have a question. we need the contact email adres/person for the ticketplate of Copa Air Regards Martha

18 January 2018 Ingrid D

My husband and I visited Panama in February 2017. We booked and confirmed our return flight along with some friends for March 01, 2017. When my husband and I arrived at the airport to return to Orlando, we were told that our seats were given to other people and there were no other seats available. Our friends were able to get on the flight. I personally booked the flights for all of us, so how this happened is a mystery. We were placed on another flight many hours later. At that time we were issued flight coupons for $300 each. This was a huge inconvenience (missed shift for work), but we were pleasant about this, despite being told by other people to sue the airline. Now we are ready to use these coupons as we are traveling to London. Copa airlines does not go to London. We know that Copa is a member of Star Alliance, and there are several airlines that we can use that are part of the Star Alliance. When we called Copa, we were transferred to several people and were told that unfortunately, these coupons can only be used on Copa. We were told to write to Customer Service and we would receive a response within 15 days. This is a dilemma, as we have coupons worth $600 that we cannot use. We think this is grossly unfair that we cannot use these vouchers on another member airline. We contacted United Airlines and were told that Copa will have to reissue the coupons to United Airlines. We were told the same thing by Lufthansa. We called Copa again to relay the above information and again got the "run around". Asked to speak with a Supervisor, but that person refused to come to the phone. It's been 15 days since we wrote to Customer Service and there has been no response. Tried to locate a number for the head of the Customer Service Department, but ..... guess what - "nada" . EXTREMELY disappointed with this treatment. We feel that we have been robbed, BUT, We will not give up. This is $600 not $60 We were going to use this airline again, but not anymore after this .

04 October 2017 Guestpolycarp

is there copa flight flying from lagos, nigeria to belize and how much is the airfare for round trip

30 August 2017 AA Platinum, 4.5 mill miles

Last night a horror story which in not yet over. Checked 2 pres at BAQ thru PTY to ORD. Checked at BAQ 4.5 hrs before PTY-ORD but given only STBY. Because of my med issue, thye found me a seat and was last board before rest stby's, had some 5-6 open seats, but not one to my wife. Ones arrived to Chicagoat 2:30am started to call her new schedule, heh, heh, first didn't know any, then asked to call to UA, because ticketing (UA miles) was by UA. Screaming on 6th call at 6am that it's COPA's fault to denied the boarding and it's COPA's responsibilty to arrange accomodations, no, no, it's UA's ticketing, GET ME TO SUPERVISOR. Then I was given new record locator for her, which of course dodsn't open anything at copa's site. Called 15 min before the departure, can't tell if she's on that flight or bumbed again (copa don't have any seats avail for sale to ORD for next 4 days... Talking about class. Reservation/phone clerks as the PTY ground personnel, ALL, useless, arrogant liers. The flight folks fine, but God help you if you need to solve any issue with ground experts or at the phone, you SCREWED. ps. Still don't know if she is on given record locator flight.

Discussion of Copa Airlines

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