Latest Airline Reviews & Traveller Opinions
China Southern Airlines
- 22 January 2016
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One thing that needs to be improved is the english language skills of flight attendants on china southern flights.
When i travelled fr om melbourne to ghangzhou last september 2015 i was about the only english person on the flight everyone else chinese no disrespect but the language skills was limited of the cabin crew was lim ited to me. Its ok if you spoke mandarin. Staff weren't over friendly and seemed as if they were going through the motions. Just a job. Also very cramped i know it's cheaper to fly with them than other airlines but the meals were just average in my opinion. I had a window seat right at the back of the plane near the toilet well say no more i didn't realise this until i sat down. The odor was very unpleasant indeed and i had to put up with that for 9 to 10 hours. i did ask to move but there were no other available seats. I think china southern need to evaluate the aircon on their aircraft particularly with seats at the rear of the plane near toilets. It was terrible most unpleasant indeed. perhaps it was the asian food served they may have been the problem for some passengers. but the toilets certainly did get a workout! i was happy to arrive to get some fresh air but unfortunately that didn't happen either cause it was very humid in ghangzhou when i arrived oh well can't win them all.
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West Air
- 31 December 2015
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Terrible airline.
- no English speaking customer service
- customer service (with Chinese help) is terrible
- airline changes flight time last minute with no reason
- refuses to reimburse cost of inconvenience
I've generally had a terrible time with this airline. I was supposed to fly from Shenzhen to Zhengzhou - flight booked over a week ago. Less than 10 hours before the flight I receive a message saying the flight time has been delayed by THREE HOURS. What does this mean for me? It means that the hotel I reserved, the time I booked is being wasted; I have to take a taxi to the airport instead of public transportation which is 150 RMB (a fifth of the cost of the actual flight); general inconvenience and meeting times are delayed and cancelled.
Don't expect Chinese airlines to offer any sort of positive customer service. This is the last time I'll fly domestic in China. This airline is absolute rubbish.
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Air Namibia
- 15 December 2015
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Air Namibia is one of the worst airlines.
1. They lock the two rear toilets for the 10 hour flight duration Frankfurt to Windhoek, for exclusive use of the cabin attendants. This means that the 300 or so economy class passengers can only use the 4 centre toilets.
2. When they serve breakfast, the meal is served first, and only when all passengers have received their meal are the drinks served - often half an hour after the meal is served.
3. The cabin staff NEVER answer a "Call Attendant" light, except to cancel the request!
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Bangkok Airways
- 23 November 2015
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bangkok Airways are the Easy jet of Thailand,their flights are over prices,customer service is zero.
I have to fly with them as i live on Koh Samui,but I have lost track of how many times my flight is cancelled and I am put on a much earlier or later flight.When you contact them,they are very sad about what happends but will offer you nothing in the way of help or compensation.
The staff at the airport are not very helpful and customer service is zero
Being stuck at the airport for over 5 hours I was offered a plactic container of cold rice as a meal for the delay.
The planes are cleans and staff on board helpful,but the rest of this airline is a joke
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Air Astana
- 05 November 2015
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It really is an awful airline. Just awful.
I fly Air Astana once or twice per month and have done so for 2 years both with Kazakhstan and twice internationally (only because there is no practical alternative).
I agree with the other comments: the individual staff try to do a good job but actually have little to no idea what to do if something out of the norm happens.
I would add that Air Astana is partly blacklisted from the EU on safety concerns.
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Japan Airlines - JAL
- 27 October 2015
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Wow, What a suprise! I flew them from Bangkok to Japan and was so impressed by there great attidutes by the flight attendents, because there customer servise on the phone are the rudist people i ever talked too. but this is about te flight. the plane was clean and new but the staff was always their for you and sometimes you had 2 or 3 come to make sure your ok. the flight attendents all looked so beatiful and classy loved the flight. I am from the US and wish those Airlines would take a lesson from some Asian Airlines. so to e JAL i one of the best
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Air Malta
- 19 October 2015
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I had been left on the runway by AirMalta repeadedly spite of overbooking! The airport of departure said, I would get compensation. At arrival in Malta, non did get any information although sent to Malta by Swissport. Absence of organization or dishonesty I do not know. However, that AirMalta does not have qualified and trained personal to handle problems I can confirm. In Malta I went twice to the airport and non was interested to help, except handing over an email address of customer service. I have to admit that the staff was nice to me although non took an effort to find a solution to my problem. Bottom line: come to Malta to vacation but without AirMalta or chances are that you will not arrive or depart the day you booked!
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TUI Airlines Netherlands
- 17 October 2015
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Arkefly is the only direct flight from Amsterdam to Orlando Sanford. We flew from Amsterdam to Sanford in October 2015. We had a pleasant experience and the online check-in gotta improve a little. When I wanna check-in online, then I stucked at the page "reserved the service" and can't proceed further. It was very frustrating.
Further more, the service on the flight was OK, some flight attendants weren't always smiley and friendly. Hey, when you weren't happy about your job or customers, then it wasn't my problem to look at your grumpy faces.
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Air Busan
- 11 October 2015
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My flight from Seoul to Busan was canceled today, 5 minutes before departure due to technical problems of the plane.
Customer service Air Busan style:
- no replacement plane
- no rebooking to another airline
- just offered a 5h bus ride instead, if you are lucky
- i will not use them again, ever!!
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JETGO Australia
- 05 October 2015
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I flew with Jetgo for the first time this weekend. Excellent service from check in to cabin attendant. Plane was very clean and comfortable. Received more attention from the cabin staff in a 50 min flight than I received on a 9 hour Emirates flight the previous week!!!!! Would highly recommend this company.
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Niki
- 03 October 2015
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Flight from Salzburg to Hurghada and back.
Flight was good, lunch and Drinks good,
free newspaper on board.
Good offer for a low cost carrier.
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Tailwind Airlines
- 24 September 2015
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I travelled to Ercan on 2/09/15.The service was very good,and the staff were exceptional.The flight was comfortable and the meal adequate.
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Sky Bahamas
- 06 September 2015
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I Have Had A Recent Trip On Sky Bahamas From LPIA to GBIA And Service Was So Wonderful, We Had Timely Check In's Plus Inflight Food And Beverages. Your Doing 100% Sky Bahamas Can't Wait To Fly With You Again.
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Air Moldova
- 01 September 2015
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permanent problems do not respect timetables, baggage lose almost every time, the staff very unprofessional and arrogant and so so on ...!
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ATA Airlines
- 21 August 2015
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Today ATA AirLines flight from Tbilisi to Tehran with 3 hours delayed
they kept passengers inside the plane with off air conditioner in the heat of 34 degrees.
According to elderly passengers with heart disease and children they even avoid to give water to travelers.
Very poor service & management. NoT RECOMMENDED
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Hi Fly
- 30 July 2015
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Just back fr om Cancun with Thomas Cook who used this airline. What can I say, No leg room seats very uncomfortable no where to rest your head, 2 films in French and 2 in English (Same films on the way back). Some staff had Thomas Cook Uniforms on the rest had Hi Fly uniforms on looked very unprofessional. On arriving at Cancun Airport can only describe the landing as the Aeroplane falling out the sky. Thank Goodness for seatbelts or all passengers would have been in beside the pilot. Oh and toilets at the front of the aircraft where out of use which meant long cues towards the back of the plane for the toilet. On the way home we were given a pillow and a blanket which was a complete joke as there was no wh ere to put the pillow to rest your head. I pressed the button 4 times for staff attention as my daughter was in need of a drink of water after about an hour she got a drink. Turbulence was really bad which cant be helped but there was no sick bags in the pocket in front of you which only meant 1 thing. I will never fly long-haul with Thomas Cook again. I had a better flight with Ryanair. Felt very disappointed with the money we paid and the service we got.
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Dutch Antilles Express - DAE
- 03 July 2015
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Best airline ever. I always had a good service on the aircraft. They are always on time. I never had even a delayed flight. And boy, i do travel a lot. They even gave me a nice x-mas present for all the times that i use their service. Thank you guys. I have it hanging in my bathroom. Its lovely. Keep up with all the good works. Love you all.
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Middle East Airlines
- 30 June 2015
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It is great airlines, one of the best customer service airlines. They really give you access to have special request and they work on arranging it, however in many other eurpean airlines you cannot say anything and "dry faces". They are proffessinal, please keep it up. You are really the best fleet between the highest ranking airlines.
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Air Mauritius
- 24 June 2015
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They were OK at one time but they've retrogressed quite a bit lately, their planes are now too old (A340s), and they are suffering fr om severe competition from other, more ambitious carriers like Emirates. Food on board is bland to say the least, the IFE is one of the poorest I've seen on any long-haul aircraft, so poor I read my SAS novel virtually at one sitting! Only good thing is the excellent Bois Cheri tea, grown in Mauritius and served on board. Apart from this I woud not really bother to go out of my way to travel with them again, not unless they busted their prices down to a level wh ere they could possibly compete with other airlines purely on a fare basis, as I could endure 12 hours on a plane knowing that my ticket cost me less than with one of their rivals. Happy flying.
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XL Airways France
- 20 June 2015
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They closed check in 2hours prior to departure. Unfortunately, I, along with 5 other independent travelers, arrived at 10:30 and no representative was to be found! We missed our flight.
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South African Airways
- 08 June 2015
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DO NOT FLY SAA. I flew from Bloemfontein to Harare over a month ago and booked my luggage direct. Needless to say it never arrived. Over a month later and still no luggage. I have not received ONE phone call from SAA. I have had to call the airport department, Joburg, Bloemfontein and make several trips back to the airport to check myself. I have left numerous messages and been into their head office. No one cares. Even the manager promised to call me back (speaking face to face in her office) and five days later I am still waiting. SAA are now avoiding my calls and I either get cut off or told the manager is busy, in a meeting or on another call. Their service is disgusting.
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Aer Lingus
- 31 May 2015
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My husband and I made reservations on Aer Lingus in September, 2014. We also paid for upgraded seats at a cost of $160 for the 2 of us. Our trip was the middle of May, 2015 to Ireland. When we checked in at the Aer Lingus desk in Chicago we received seats that were not the ones we paid for. We were then told that our seats were given to Aer Lingus Gold Circle Members. How nice! So we were assigned other seats. On the return trip from Dublin when we checked in, we again were not given the seats were previously selected and paid for and were told by the ticket agent this time after checking with her supervisor, that we merely requested these seats and they were not confirmed with payment. Knowing that was not true, I looked up our credit card statement when we got back home and sure enough on the statement it showed 9/25/2015 Aer Lingus $160.00. And once again, we were given other seats on the return trip home.
There were two other people traveling with us and they got their assigned and paid for seats both ways.
Once we were on the plane, we also realized that the upgraded seats we paid for were the same exact size as any other economy class seat in that plane. So don't be fooled by thinking that an upgraded seat means a bigger seat! Check closely if you decide to upgrade. Upgrading means you get to board first. Wow . . . $80 per person to board first.
Would I consider flying Aer Lingus again in the future? I don't think so.
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Air Koryo
- 18 May 2015
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I was quite sceptic about they quality until I got on the seat. WOW. Once you are in the aircraft, you can only notice the high quality that only North Korean engineers could bring. Kim has done his job! 5 star!
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Mihin Lanka
- 12 May 2015
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proud of srilanka, a nice and helpful budget airline
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Germania
- 01 January 2015
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Very friendly and effective service, modern and clean plane.
Even though other tourist-carriers redurce service to nothing they still do very much for their guests. On our flight from Fuerteventura to Bremen we had a nice meal (duo of pasta) and they came around with drinks three times!
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Vietnam Airlines
- 28 December 2014
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excellent experience. Friendly and courteous staff. spacious business class seating with all the usual accompaniments (cotton cloth, ceramic, metal etc..).
Pity about the lack of seat front video.
(business class) When fully reclined the seat in front obstructs passenger space.
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Wizz Air Ukraine
- 24 October 2014
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not reliable anymore, airplanes are not good maintenanced, seats are broken, toilets stack and stinking on board, stewardess know only 20 words of English. whole airplane is more a trolley bus ...
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Avianca Costa Rica
- 22 October 2014
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FLIGHT AV6654, BOG-GIG. BREAKFAST ON BUSINESS CLASS: A GLASS OF WATER (YES, WATER, NOT EVEN ORANGE JUICE)...
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Gulf Air
- 10 October 2014
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MCT-BAH-LHR return, October 2014. Gulf Air is not the worst and by far nowhere near the best airline in the region. Expect delays with no explanation as to why on all legs. Also, on shorthaul flights (A320/321), you'll find decent seat pitch of up to 34 inches in Economy, while on the A330s (especially the updated ones), you'll find that trimmed back to an excruciating 31 inches, which is entirely unacceptable on a long-haul flight.
Gulf Air also likes to save and scrimp on service - the BAH-LHR flight featured only 1 meal service, no ear plugs or comfort kit and a second round of beverages only upon request. Food quality is generally good, although presentation is mediocre at best. Cabin service is spotty on all flights, never consistent, much like their definition and understanding of communications and punctuality.
A cut above the miserable Etihad Economy ("Coral") experience and that of EgyptAir, but definitely a so-so airline at best.
Luggage was returned damaged after both long-haul legs, too.
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Venezolana
- 02 October 2014
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Terrible airline. Went Maracaibo-Panama and back, the flight was about 8 hours delayed going and 6 hours delayed on the return. All other passengers I spoke with had had the same experience so it seems that several hours of delay is the rule and not the exception. The airplanes are old and not well kept and on the return flight I had no space for my legs - my knees were literally squeezed into the seat in front of me. Arriving to Maracaibo the airplane made some strange moves that scared me and I fly quite a lot so I know that those were not normal moves. Avoid this airline if you can! And if you can't and need a connecting flight, allow at least 12 hours or more between flights if you don't want to lose your connecting flights!
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Thai Airways
- 30 September 2014
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I flew Thai business class with my family from Sydney to Zurich. I found the airline at best a little better then average. I will say that the food was of good quality and lots of it. The drinks were in abundant supply. However the planes are were old. My seat electronics were not working. Can I imagine paying business class fares and having too manually adjust the position . The entertainment system is very outdated. The TV screen is standard definition and scratched. The upholstery is tearing and thin. If seated in one position the seat is thin and the padding has lost form do I started developing pressure pain. The seats do not recline completely.At best it's 150 deg. So slowly you start to slide down as u sleep. So eventually u wake up to reposition yourself. The cabin crew is helpful but they can only work with what they are given to work with. I think Thai airways needs to buy new planes or at least update there business class.
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Mistral Air
- 29 September 2014
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Not reliable, very bad! The first time I had a ticket with this company, due to malfunction our flight was delayed for more than 24 hours.
The second time, in September, once the a/c on the plane started working, a dark and smelly smoke started coming out from the a/c vents. We had to disembark and wait for more than 6 hours for a replacement plane. Thank God it happened before take-off. I hope that it's was the last time I had to fly with this company.
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Central Mountain Air
- 25 September 2014
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Had a positive experience with CMA flying from Kelowna to Prince George. On time, pilots were courteous, and it was neat to be able to see out the front of the aircraft when landing.
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Air Tropiques
- 08 August 2014
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I took this airline now several times from Kinshasa to Matadi or INGA and was always fully satisfied with keeping the time schedule, the aircraft equipment, the ground and flight staff as well as the offered catering.
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Livingston
- 31 July 2014
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Do not book with this airline. They have cancelled my inbound flight with no explanation and no refund!
They do not answer the telephone or respond to emails
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US Airways
- 29 July 2014
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Zürich - San Antonio TX, via Philadelphia, round trip. - I first booked my US Airways flight via onetravel.com. I authorised payment by credit card online - and got an instant confirmation that was 388 dollars more than what I had authorised! This, onetravel later claimed, was due to an increase in the flight's price during the booking procedure. I managed to cancel my reservation and to book elsewhere. As I am a journalist, I contacted the US Airways press office, to find out what their position on the fraudulent practices of that sales' agent of theirs is. US Airways refused to answer my questions and their representative also refused to give me her name. After 30 years in journalism, that was a first. - As for the actual flights: UW Airways ground staff appeared not to work for an airline, but for Homeland Security. They were incredibly rude. - The flights safety briefing of passengers from San Antonio to Philadelphia consisted of "check the safety instructions in your seat pocket". I doubt that this conform to the legal requirements. - The onboard food was meagre and barely edible. On the flights Zurich - Philadelphia and Philadelphia - Zurich, staff disappeared for six hours. No drinks were offered during that time. I had to look for staff (who seemed to be having a good time) and beg for a bit of water. - Entertainment: There were no games available; movies were shown on big screens. On the way to the USA, the headphone socket was broken, and on the way back, all three headphones I was given to try were broken too. Therefore, no inflight entertainment. - I do not intend to ever fly with this airline again!
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Kingfisher Airlines
- 23 June 2014
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Kolkata-Bengaluru flight. The only Indian airline having tv. Hot meals were served and staff was courteous.
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Natureair
- 29 May 2014
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The airplane was great, the pilots exceptional. I bought a one way no stop ticket from Tambor to San Jose airport taking 25 minutes, enough time to check in for my return flight home to San Fransisco. Just before boarding, the pilot told us that we would be making an extra stop. The extra stop added one hour and 20 minutes to our already 25 minute flight. They attempted to land but couldn't due to weather, then landed somewhere else, waited for the call to try to land again, and then returned to the location to land and pick up 9 more passengers. By the time I got to San Jose we had missed our plane. If we had gone from Tambor to San Jose we would have arrived with plenty of time to check in and board. This extra stop by Nature Air cost us another $400 in change fees with Aviancia, and hotel and food cost. Not to mention the disappointment of not being able to return home as planned and the problems that caused. I tried to deal with the company but they continually spoke to issues that were not relevant and never to their error in inserting another location I did not pay for plan for. Poor business practices to say the least.
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Tyrolean Airways
- 25 May 2014
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THIS IS THE WORST AIRLINE EVER..FLIGHT CANCELLATIONS ALL THE TIME WITH THE EXPLANATION ABOUT SOME KIND OF "Workers Council Meeting", WHICH I BELIEVE IS A "SILENT STRIKE". THEY ARE DOING THIS NOT TO PAY THE PASSENGERS COMPENSATION THEY ARE ENTITLED TO...SHAME,..NO CATERING IN YCL..WORST THAN A BUDGET AIRLINE...
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Aerocontractors
- 01 May 2014
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It looks as if Aerocontractors is just another Nigerian scam. I have tried the phone number on this page and the numbers listed on their website the message comes back that the number does not exist on the global network. I have tried e-mail to their e-mail address listed for Lagos and Enugu on their website. Both messages were returned as not sent.
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Izhavia
- 30 April 2014
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Travel time between Moscow and Izhevsk is listed as 2 hrs but often you will arrive sooner, sometimes significantly sooner as in 30 mins ahead of schedule - which is pretty good. Go for an aisle seat as window seats have the slight discomfort of a titling ceiling (designed that way) Food on board, good and very generous when you compare to economy class portions on the big airlines in the world for trips of 2 hrs (in fact many/most airlines won't even offer you a meal for such a short flight time) Full meal, drinks, desert etc etc. Very good. Overall highly recommended. If you book in advance as of 2014 return Moscow - Izhevsk prices are about €120.
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IndiGo Airlines
- 10 April 2014
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I booked a flight from Mumbai to Hyderabad for departing from Mumbai 9.40 am on Apil 9, 2014 thinking that it was a 9.40 pm flight.I realized my mistake when I tried to check in at the airport at 8.20 pm. The Check-in lady politely pointed it out and advised me that the girl at another counter would be able to help me out with the least possible financial loss. When I went to the other counter, the lady (Steffi) said I had to pay the full fare and said the other lady was ignorant. When I insisted on talking to the Supervisor, she insisted that even he could not do anything. When I met the Supervisor, he told Steffi a way to mitigate my loss by 50%. Steffi reluctantly obeyed his instructions and allotted me and my friend in the last row, though there were vacant seats in the middle. I give the airlines a low rating for employing people like Steffi at the front desk and give a higher rating for employing people like the Supervisor and the lady at the Check in counter.
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SriLankan Airlines
- 24 March 2014
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My plan was to go to Colombo 2 weeks ago from Delhi. To my big surprise though when arriving to the airport in time with a confirmed ticket, me and my partner found out when we were checking in at Delhi airport that Sri Lanka Airlines had overbooked the flight and denied us involuntarily to board...so no trip for us. I have not yet received any refund or compensation and I wonder primarily, how many else have a similar experience with this airline which is not obviously respecting their customers nor laws or international policies? Violating a contract, not following international standards, and not following up with a customer that involuntarily missed one's trip just shows that Sri Lanka Airlines can not really deliver on smooth journeys.
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CAA Compagnie Africaine D'Aviation
- 15 March 2014
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CAA is the worst company in Africa.
CAA has no respect of clients
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Indonesia AirAsia
- 07 March 2014
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I recently had a flight cancelled by these guys they promised me a refund but then they refused to honor it and now will not give me my money back - the customer service people are rude and tell lies, if you have a choice use someone else
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Tiger Airways
- 02 March 2014
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I have flown several regional low-cost carriers in the past few years (Air Asia, Jet Star, and Air Do that I can recall), and Tiger Air was far and away the best. The ground staff and flight attendants were friendly and courteous, and everything went smoothly. The meal was very small and a little disappointing, but such is airline food. I wouldn't recommend purchasing a meal. The flight was from Singapore to Phnom Penh. A big bonus for me was the fact that we boarded from an actual gate, rather than having to take a bus to the plane or walk across the tarmac, as is commonly the case with low-cost airlines (at least in Asia).
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Korongo Airlines
- 14 February 2014
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Huge disappointment for Korongo Airlines!
Poor service, poor communication!
Bought a ticket from Johannesburg to Lubumbashi. Flight delayed 3 times, without giving customers any reason!! No compensation, no hotel, not even a discount.
I do not live in Africa, but I do business here, therefore I lost a lot of money!
Not flying with this airline anymore.
My vote for Korongo Airlines - ZERO.
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Afriqiyah Airways
- 12 February 2014
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Very clean and modern aircraft, food was good and inflight service was ok, some times late in departure , there is always room to improve, I think the best airline in North Africa ...
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Tunisair
- 12 February 2014
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To me it is the worst airlines in the world, time keeping always late up to six hours some times, food is very bad and basic. Inflight service is zero and the cabin crew are the worst in service and the airplanes are old and dirty, never recommend it to any passenger ..
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Mango
- 31 January 2014
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I have always had good experience with Mango airlines, just the landing and departures, if the take off is good you must expect a bit of rough landing and vice versa. But the pilots are good honestly.
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