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 ⇒ Airline reviews & Traveller opinions

Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Central Mountain Air

25 September 2014 satisfied customer
Had a positive experience with CMA flying from Kelowna to Prince George. On time, pilots were courteous, and it was neat to be able to see out the front of the aircraft when landing.
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Estelar Latinoamerica

04 September 2014 Guest
Would never ever recommend this airline. The worst airline for a chartered flight. Travelled to Margarita from Trinidad on the 24th August 2014.Supposed to leave at 2 pm and it left around 4:30pm.To make matters worst returning from margarita on August 28th 2014 we arrived at the airport at 10 am hoping that we would leave on time as scheduled which was 12 noon. We were told that the aircraft have a maintenance inspection and would be delayed. Low and behold we left at 5 pm.Was told that after 2 hours delay a snack and drink would be given to all persons. Well it never came.Will never travel on a chartered flight ever ever again with this airline.
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11 August 2014 Guest Carla
I totally agree with Eric. Though the crew was nice and trying to do their best, the aircraft is not comfortable and not appropriate to such a flight as Fortaleza-Lisbon... And above all, for a person stressed by flying such as me, the plane was not provided with music and film devices. It is really long without any movie or music to listen. Tap was saying that it would provide equivalent services but it was not true.
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Air Tropiques

08 August 2014 Hubert Schönberner
I took this airline now several times from Kinshasa to Matadi or INGA and was always fully satisfied with keeping the time schedule, the aircraft equipment, the ground and flight staff as well as the offered catering.
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31 July 2014 Guest
Do not book with this airline. They have cancelled my inbound flight with no explanation and no refund! They do not answer the telephone or respond to emails
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Travel Service Airlines

30 July 2014 Guest
This was the worst flight experience ever. The craft had a technical difficulties with hydraulics despite the regular check they advertize on their web. They have left us waiting on airport more than 10 hours without no food supplied to kids (unless glass of Coke and sandwich can be considered as kids food) and no information when we will possibly fly. Absolutely unprofessional service on customer care, I wonder how they even dare to call it care. This company can obviously spoil your whole holiday experience.
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US Airways

29 July 2014 Walter
Zürich - San Antonio TX, via Philadelphia, round trip. - I first booked my US Airways flight via I authorised payment by credit card online - and got an instant confirmation that was 388 dollars more than what I had authorised! This, onetravel later claimed, was due to an increase in the flight's price during the booking procedure. I managed to cancel my reservation and to book elsewhere. As I am a journalist, I contacted the US Airways press office, to find out what their position on the fraudulent practices of that sales' agent of theirs is. US Airways refused to answer my questions and their representative also refused to give me her name. After 30 years in journalism, that was a first. - As for the actual flights: UW Airways ground staff appeared not to work for an airline, but for Homeland Security. They were incredibly rude. - The flights safety briefing of passengers from San Antonio to Philadelphia consisted of "check the safety instructions in your seat pocket". I doubt that this conform to the legal requirements. - The onboard food was meagre and barely edible. On the flights Zurich - Philadelphia and Philadelphia - Zurich, staff disappeared for six hours. No drinks were offered during that time. I had to look for staff (who seemed to be having a good time) and beg for a bit of water. - Entertainment: There were no games available; movies were shown on big screens. On the way to the USA, the headphone socket was broken, and on the way back, all three headphones I was given to try were broken too. Therefore, no inflight entertainment. - I do not intend to ever fly with this airline again!
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Sichuan Airlines

22 July 2014 Reese
I was flying from Kunming to Chongqing to Beijing to San Francisco. All on Air China except my flight from Kunming to Chongqing, which was on Sichuan Airlines. Their computer had an error saying my passport number was a mess of symbols, and to call my ticketer to fix it. I was two hours early and my ticketer was open 24/7 so they re-entered the same 'correct' number it in time. Their computer still showed an error. I had to rebook with another airline to make my next leg, which wasn't cheap. I had no problems with my passport number on Air China. This clearly was their computer's problem communicating with my ticketer's. If you are an international traveler booking on other sites, I do not recommend Sichuan Airlines. Also I can not find a US/English website or phone number for them.
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Kingfisher Airlines

23 June 2014 Guest
Kolkata-Bengaluru flight. The only Indian airline having tv. Hot meals were served and staff was courteous.
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02 June 2014 Pavel Bilitchenko
I faced very low professional attitude to the clients from representative of TRANSAERO in Los Angeles International Airport on May 31st, 2014 They refused to check-in the luggage of my daughter flying from Los Angeles to St. Petersburg through. As result of this misstep, she had to take the luggage in Moscow, to do registration again and she missed a connection flight. Of course, the Jung girl got lots of the stress. For this point I will never use this Airline again and strongly recommend to other people not to use this one. This Airline cannot be trusted.
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29 May 2014 Gay
The airplane was great, the pilots exceptional. I bought a one way no stop ticket from Tambor to San Jose airport taking 25 minutes, enough time to check in for my return flight home to San Fransisco. Just before boarding, the pilot told us that we would be making an extra stop. The extra stop added one hour and 20 minutes to our already 25 minute flight. They attempted to land but couldn't due to weather, then landed somewhere else, waited for the call to try to land again, and then returned to the location to land and pick up 9 more passengers. By the time I got to San Jose we had missed our plane. If we had gone from Tambor to San Jose we would have arrived with plenty of time to check in and board. This extra stop by Nature Air cost us another $400 in change fees with Aviancia, and hotel and food cost. Not to mention the disappointment of not being able to return home as planned and the problems that caused. I tried to deal with the company but they continually spoke to issues that were not relevant and never to their error in inserting another location I did not pay for plan for. Poor business practices to say the least.
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Tyrolean Airways

25 May 2014 Guest
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09 May 2014 Ray Twomey
I had all kinds of problems with Winair. My confirmed bookings from St Kitts via St Martin to Saba and St Eustatius had all been cancelled without my knowledge. The airport at St Kitts had been misnamed. The agent at St Kitts took nearly an hour to rebook my confirmed reservations. Later I found that she had only booked me in to Saba. I had to go though the same process all over again to get off Saba. The only good thing about Winair are their pilots...
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01 May 2014 Guest at
It looks as if Aerocontractors is just another Nigerian scam. I have tried the phone number on this page and the numbers listed on their website the message comes back that the number does not exist on the global network. I have tried e-mail to their e-mail address listed for Lagos and Enugu on their website. Both messages were returned as not sent.
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30 April 2014 Marti
Travel time between Moscow and Izhevsk is listed as 2 hrs but often you will arrive sooner, sometimes significantly sooner as in 30 mins ahead of schedule - which is pretty good. Go for an aisle seat as window seats have the slight discomfort of a titling ceiling (designed that way) Food on board, good and very generous when you compare to economy class portions on the big airlines in the world for trips of 2 hrs (in fact many/most airlines won't even offer you a meal for such a short flight time) Full meal, drinks, desert etc etc. Very good. Overall highly recommended. If you book in advance as of 2014 return Moscow - Izhevsk prices are about 120.
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IndiGo Airlines

10 April 2014 Babu Maddala
I booked a flight from Mumbai to Hyderabad for departing from Mumbai 9.40 am on Apil 9, 2014 thinking that it was a 9.40 pm flight.I realized my mistake when I tried to check in at the airport at 8.20 pm. The Check-in lady politely pointed it out and advised me that the girl at another counter would be able to help me out with the least possible financial loss. When I went to the other counter, the lady (Steffi) said I had to pay the full fare and said the other lady was ignorant. When I insisted on talking to the Supervisor, she insisted that even he could not do anything. When I met the Supervisor, he told Steffi a way to mitigate my loss by 50%. Steffi reluctantly obeyed his instructions and allotted me and my friend in the last row, though there were vacant seats in the middle. I give the airlines a low rating for employing people like Steffi at the front desk and give a higher rating for employing people like the Supervisor and the lady at the Check in counter.
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SriLankan Airlines

24 March 2014 Isabelle
My plan was to go to Colombo 2 weeks ago from Delhi. To my big surprise though when arriving to the airport in time with a confirmed ticket, me and my partner found out when we were checking in at Delhi airport that Sri Lanka Airlines had overbooked the flight and denied us involuntarily to no trip for us. I have not yet received any refund or compensation and I wonder primarily, how many else have a similar experience with this airline which is not obviously respecting their customers nor laws or international policies? Violating a contract, not following international standards, and not following up with a customer that involuntarily missed one's trip just shows that Sri Lanka Airlines can not really deliver on smooth journeys.
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CAA Compagnie Africaine D'Aviation

15 March 2014 Aline Bouvoir
CAA is the worst company in Africa. CAA has no respect of clients
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Indonesia AirAsia

07 March 2014 Guest
I recently had a flight cancelled by these guys they promised me a refund but then they refused to honor it and now will not give me my money back - the customer service people are rude and tell lies, if you have a choice use someone else
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Tiger Airways

02 March 2014 World Traveler
I have flown several regional low-cost carriers in the past few years (Air Asia, Jet Star, and Air Do that I can recall), and Tiger Air was far and away the best. The ground staff and flight attendants were friendly and courteous, and everything went smoothly. The meal was very small and a little disappointing, but such is airline food. I wouldn't recommend purchasing a meal. The flight was from Singapore to Phnom Penh. A big bonus for me was the fact that we boarded from an actual gate, rather than having to take a bus to the plane or walk across the tarmac, as is commonly the case with low-cost airlines (at least in Asia).
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Korongo Airlines

14 February 2014 Guest
Huge disappointment for Korongo Airlines! Poor service, poor communication! Bought a ticket from Johannesburg to Lubumbashi. Flight delayed 3 times, without giving customers any reason!! No compensation, no hotel, not even a discount. I do not live in Africa, but I do business here, therefore I lost a lot of money! Not flying with this airline anymore. My vote for Korongo Airlines - ZERO.
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Afriqiyah Airways

12 February 2014 Jalal Mihoub
Very clean and modern aircraft, food was good and inflight service was ok, some times late in departure , there is always room to improve, I think the best airline in North Africa ...
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12 February 2014 Jalal mihoub
To me it is the worst airlines in the world, time keeping always late up to six hours some times, food is very bad and basic. Inflight service is zero and the cabin crew are the worst in service and the airplanes are old and dirty, never recommend it to any passenger ..
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31 January 2014 Sindisa Maluleke
I have always had good experience with Mango airlines, just the landing and departures, if the take off is good you must expect a bit of rough landing and vice versa. But the pilots are good honestly.
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12 January 2014 Dr. J. A. Jaar
Always late. Service onboard: lousy. Customer service office: lousy Airplanes maintenance poor !!!!!!!
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Air Transat

10 January 2014 adriaantje penner
over the last few years we have flown air transat to the netherlands and the carribean. we absolutely love club class and always try to fly air transat whenever possible. yehhhh
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Virgin Atlantic Airways

10 January 2014 Osprey4356
Having become a fan of Virgin America, we decided to give Virgin Atlantic a try on a recent flight to London. Across the brand, the experience is the same and alway superb! We were able to obtain their lowest fare Upper Class tickets for the same price as an economy fare on United Airlines. Best lie flat seats in the industry. They give you a "sleep suit" on the night flights. Food is superior to any airline. Their afternoon flights even feature tea service complete with finger sandwiches, scones with clotted cream, and of course, tea! No complaints. We'll be back.
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Virgin America

09 January 2014 Osprey4356
I love Virgin America. I was a United Airlines Million Miler until their merger with Continental. Now UAL treats me like crap. Flying with Virgin is a very civilizing experience. Flowers at the check in counter. Staff that acts like they want you to be their customer. Flight attendants who are happy to see you and who look and dress like they like their jobs. Fares are competitive. Seats are by far the most comfortable of all. Their seat back in-flight entertainment system RED is the best bar none and allows you to pre-order and pay for food and drink. The food is far better than you can get on United. Also very happy with their frequent flyer program and ability to get upgrades. Have permanently switched from United to Virgin.
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Aegean Airlines

24 December 2013 fd301
Awful Aegean experience (Heathrow to Athens, 22nd December 2013): Hand-luggage with just two laptops (one of them half size) is overweight for Aegean airlines. Just one hand-luggage bought especially for cabin use and used in others budget airlines with no problem. They made me to empty it twice! For a ticket bought 9 months ago at a price of £420 for a flight equivalent to 3:40 hours!!! The flight was delayed an hour. I manage to get my connection to Mytilini, which was also with the same airline. Aegean has monopolised the local aviation. The time scheduling is such that it doesn't work to take another airline to Athens and then get aegean for the local trip.
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All Nippon Airways

23 December 2013 Guest
Comment on business class: Europe to Narita - Haneda to Europe comfortable spaceous seat - good storage for personal belongings (wallet, watch, smartphone ...) good food - very friendly and helpful service good lounge in Handea - that´s what your need - work as planned - smooth - noiseless - good!
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JetBlue Airways

17 December 2013 Guest
Beyond poor airline. I have been flying since I was 6 and JetBlue is by FAR the worst airline I have ever flown with including international flights. Not only were both flights delayed but so were both connecting flights with very little information given on what the hold up was for. When I tried to get assistance from the staff they talked themselves in circles about everything that had nothing to do with my questions and then told me there was nothing they could do in any capacity to make things any easier. Very poor costumer service, very poor airline run by incompetent people. Do not fly with JetBlue the hassle is hardly worth the couple bucks you might save.
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Air Onix

16 December 2013 Paul Shannon
Very poor service. I booked a seat on their 21 December 2013 Flight No.OG112 from Donetsk to Kiev on 10 December (4 days ago). Just received a two line email from them this morning stating that the flight has been cancelled for 'commercial reasons'. I'm not impressed, as they state in the email I have to contact their Ukraine call centre, from the UK, to chase a refund - what a pain! I certainly won't be booking anymore flights with this airline in the future.
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Safi Airways

08 December 2013 Guest
I flew last week from Dubai to Kabul and found Safi airways to be one of the best airlines I have flown In comparison to many us and Middle East airlines. The crew were international and very professional and the flight deck was also American (captain) and I was surprised they raffled a free ticket on board. I flew biz class and the food was excellent.
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Daallo Airlines

04 November 2013 SEEMA ANIL
Budget airline that gives very decent prices and reasonably good services between dubai and djibouti
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Lao Airlines

29 October 2013 Guest
Lao Airlines is safety. Cabin crew are very nice. I love Lao Airlines.
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Senegal Airlines

20 September 2013 Charl Malan
Pethetic is probably the only word that one can use to dicribe how Senegal Airlines treats thier Clients. 6 out of 11 flights booked and paid for but they just never inform one of there changes thus your on your own to get your connecting flight sorted out..
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31 August 2013 Guest
This is the worst airline ever! Look for another airline unless you want to get stuck at the airport for hrs or risk getting to your final destination a few days late. The fleet of airplane that Meridiana uses are old and the service is extremely poor.
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Corendon Dutch Airlines

21 August 2013 Guest
I was travelling with Corendon having booked the flight scheduled in a specific time..The actual time of the flight was different and i was not informed by mail or phone or anything.. The seats are too small that my feet being a woman was difficult to fit on the seat and the seats were dirty.. For paying more than 150 i do not find a reason why i should choose again Corendon..
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Syphax Airlines

13 August 2013 Guest
Staff was really friendly (but I mean reaaallly friendly and all smiles all the time), flights were on time, the plane was really pretty and comfortable (I mean, if you`re not a spoiled brat- you have enough leg room, you have screens with sitcoms and cartoons and comfortable seats), overall I don`t have much to complain about. I don`t particularly like flying but felt pretty safe flying with them.
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Air Mediterranee

13 August 2013 Guest
Some seating very cramped. Problems with keeping with schedule
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11 August 2013 Guest
Cheap tickets but they where always out of schedule so I almost missed all my connecting flights. I lost my baggage and they didn't do so much to help me in that errand. Tried to order vegetarian food but that didn't work so good either. I'm not going to fly with them again.
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Nakina Air Services

05 August 2013 Guest
I have flown with NAS about 20+ times. Nothing but professional and very safety conscious. Anytime and anywhere.
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Bearskin Airlines

28 July 2013 Guest
The worst flight I ever find. They never maintain their schedule. Even if they are late for couple of hours without any reason, they never compansation.
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Cape Air

28 July 2013 J Mafnas
ATR 42 for United Airlines, Air Micronesia. Services are great from Guam to Saipan. However air conditioning on the aircraft is questionable.
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Cyprus Airways

26 July 2013 Guest
This was my first and last flight with Cyprus Airways. I flew from London Heathrow to Larnaka. The plane was old and scary. Food was of the worst kind. We didnt even know what we were eating. The staff was the worst in the world: bad attitude, indifferent, unresponsive, grumpy, and rude. It seems like the company just gathered some people from the streets and put them on the plane with no training. Their excess baggage fee was double, tripe, or more than three times than what other airlines were charging at the time. It was close to impossible to find a company employee to talk to when I arrived in Larnaka. When I finally spotted one, she was very indifferent to my complaints. When I asked for a customer support phone number she said that they dont have one because it was too costly. It is a shame that this airline is the national carrier of such a great country as Cyprus. It damages the tourism to the beautiful island. It should be closed down or sold to another airline.
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Air Nelson

24 July 2013 Leanne Stewart
I flew Air Nelson last Wednesday on 11.20 flight and returned Sunday on 11.35 flight. I would like to thank the air hostesses for their professional and friendly manners. I was very impressed.
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Olympic Air

16 July 2013 J Rowe
Worse airline, kept us waiting 6 hours with minimal information, then told us another plane was on the way and would take another 6 hours at 7 pm. Unable to take a refund and book alternative flights because they told us so late, they gave us a pork chop and salad at a cheap cafe, we got in at 3am I stead of 3pm, tired then next day and lost a nights accommodation because travel insurance will cover because you have not missed the entire days accommodation. Staff where rude and not helpful, I will never fly with them again and I'm sure the other 100 passangers won't either
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10 July 2013 Daniel Nobel
They don't answer complaints send via their website or send via your own email server. When you try to contact them by phone, they don't answer the phone.
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Belle Air

04 July 2013 Guest
Booked a flight from Milan to Pristina. It was cancelled less than 2 weeks before the flight, no alternative offered, no refund given and every time I enquired I was told I had to write in for the redund. I have written in now 6 times, all emails are ignored and after 3 months of writing and calling the refund has still not been made. Avoid them at all costs!
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Canadian North

27 June 2013 Steve Lentworth
Great airline, love flying them any chance I get. Nice to get food and drinks without have to pay like Westjoke. Keep up the great work.
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