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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

HOP!

20 February 2016 pat larocca
Be careful buying tickets....baggage charges are very high...and the site is not user friendly to purchase in hole baggage
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LATAM Brasil

25 January 2016 robert carroll
I have been flying on TAM fr om New York for nearly 10 years and have to say I LOVE this airline. The people are consistently nice and attentative, their planes modern and clean and their on flight services excellent. Wh ere else do you get a decent meal, open bar, free moves, etc? I have never had a problem with my luggage and as a frequent flyer I get to take three pieces of luggage at 70lbs each plus carry on.
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West Air

31 December 2015 Guest
Terrible airline. - no English speaking customer service - customer service (with Chinese help) is terrible - airline changes flight time last minute with no reason - refuses to reimburse cost of inconvenience I've generally had a terrible time with this airline. I was supposed to fly from Shenzhen to Zhengzhou - flight booked over a week ago. Less than 10 hours before the flight I receive a message saying the flight time has been delayed by THREE HOURS. What does this mean for me? It means that the hotel I reserved, the time I booked is being wasted; I have to take a taxi to the airport instead of public transportation which is 150 RMB (a fifth of the cost of the actual flight); general inconvenience and meeting times are delayed and cancelled. Don't expect Chinese airlines to offer any sort of positive customer service. This is the last time I'll fly domestic in China. This airline is absolute rubbish.
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Air Namibia

15 December 2015 Guest
Air Namibia is one of the worst airlines. 1. They lock the two rear toilets for the 10 hour flight duration Frankfurt to Windhoek, for exclusive use of the cabin attendants. This means that the 300 or so economy class passengers can only use the 4 centre toilets. 2. When they serve breakfast, the meal is served first, and only when all passengers have received their meal are the drinks served - often half an hour after the meal is served. 3. The cabin staff NEVER answer a "Call Attendant" light, except to cancel the request!
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North Cariboo Air

23 November 2015 Guest
Excellent service on chartered flight last week! ..Clean Aircraft ; attentive crew ; great flying with them...
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Bangkok Airways

23 November 2015 Guest
bangkok Airways are the Easy jet of Thailand,their flights are over prices,customer service is zero. I have to fly with them as i live on Koh Samui,but I have lost track of how many times my flight is cancelled and I am put on a much earlier or later flight.When you contact them,they are very sad about what happends but will offer you nothing in the way of help or compensation. The staff at the airport are not very helpful and customer service is zero Being stuck at the airport for over 5 hours I was offered a plactic container of cold rice as a meal for the delay. The planes are cleans and staff on board helpful,but the rest of this airline is a joke
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Air Astana

05 November 2015 Guest
It really is an awful airline. Just awful. I fly Air Astana once or twice per month and have done so for 2 years both with Kazakhstan and twice internationally (only because there is no practical alternative). I agree with the other comments: the individual staff try to do a good job but actually have little to no idea what to do if something out of the norm happens. I would add that Air Astana is partly blacklisted from the EU on safety concerns.
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Japan Airlines - JAL

27 October 2015 Guest
Wow, What a suprise! I flew them from Bangkok to Japan and was so impressed by there great attidutes by the flight attendents, because there customer servise on the phone are the rudist people i ever talked too. but this is about te flight. the plane was clean and new but the staff was always their for you and sometimes you had 2 or 3 come to make sure your ok. the flight attendents all looked so beatiful and classy loved the flight. I am from the US and wish those Airlines would take a lesson from some Asian Airlines. so to e JAL i one of the best
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TUI Airlines Netherlands

17 October 2015 Guest
Arkefly is the only direct flight from Amsterdam to Orlando Sanford. We flew from Amsterdam to Sanford in October 2015. We had a pleasant experience and the online check-in gotta improve a little. When I wanna check-in online, then I stucked at the page "reserved the service" and can't proceed further. It was very frustrating. Further more, the service on the flight was OK, some flight attendants weren't always smiley and friendly. Hey, when you weren't happy about your job or customers, then it wasn't my problem to look at your grumpy faces.
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Air India

12 October 2015 Guest
Air India are absolute hopeless. I was travelling Melbourne to Hyderabad via Delhi with my 4 month old son. We were told that the bassinet was confirmed at the time of booking the ticket, but did not get one and when I asked the flight attendant was very rude. Didn't even provide me with water for the baby food, I had to get water myself from the galley area every time. They absolutely don't care. The worst airline crew.
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Air Busan

11 October 2015 Guest
My flight from Seoul to Busan was canceled today, 5 minutes before departure due to technical problems of the plane. Customer service Air Busan style: - no replacement plane - no rebooking to another airline - just offered a 5h bus ride instead, if you are lucky - i will not use them again, ever!!
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JETGO Australia

05 October 2015 Debbie Williams
I flew with Jetgo for the first time this weekend. Excellent service from check in to cabin attendant. Plane was very clean and comfortable. Received more attention from the cabin staff in a 50 min flight than I received on a 9 hour Emirates flight the previous week!!!!! Would highly recommend this company.
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Niki

03 October 2015 Matthias Wieland
Flight from Salzburg to Hurghada and back. Flight was good, lunch and Drinks good, free newspaper on board. Good offer for a low cost carrier.
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Tailwind Airlines

24 September 2015 j wilshaw
I travelled to Ercan on 2/09/15.The service was very good,and the staff were exceptional.The flight was comfortable and the meal adequate.
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Sky Bahamas

06 September 2015 Tami Allen
I Have Had A Recent Trip On Sky Bahamas From LPIA to GBIA And Service Was So Wonderful, We Had Timely Check In's Plus Inflight Food And Beverages. Your Doing 100% Sky Bahamas Can't Wait To Fly With You Again.
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Air Moldova

01 September 2015 Mariana
permanent problems do not respect timetables, baggage lose almost every time, the staff very unprofessional and arrogant and so so on ...!
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ATA Airlines

21 August 2015 Guest
Today ATA AirLines flight from Tbilisi to Tehran with 3 hours delayed they kept passengers inside the plane with off air conditioner in the heat of 34 degrees. According to elderly passengers with heart disease and children they even avoid to give water to travelers. Very poor service & management. NoT RECOMMENDED
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Hi Fly

30 July 2015 Kirsty
Just back fr om Cancun with Thomas Cook who used this airline. What can I say, No leg room seats very uncomfortable no where to rest your head, 2 films in French and 2 in English (Same films on the way back). Some staff had Thomas Cook Uniforms on the rest had Hi Fly uniforms on looked very unprofessional. On arriving at Cancun Airport can only describe the landing as the Aeroplane falling out the sky. Thank Goodness for seatbelts or all passengers would have been in beside the pilot. Oh and toilets at the front of the aircraft where out of use which meant long cues towards the back of the plane for the toilet. On the way home we were given a pillow and a blanket which was a complete joke as there was no wh ere to put the pillow to rest your head. I pressed the button 4 times for staff attention as my daughter was in need of a drink of water after about an hour she got a drink. Turbulence was really bad which cant be helped but there was no sick bags in the pocket in front of you which only meant 1 thing. I will never fly long-haul with Thomas Cook again. I had a better flight with Ryanair. Felt very disappointed with the money we paid and the service we got.
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Dutch Antilles Express - DAE

03 July 2015 Marta Bosses
Best airline ever. I always had a good service on the aircraft. They are always on time. I never had even a delayed flight. And boy, i do travel a lot. They even gave me a nice x-mas present for all the times that i use their service. Thank you guys. I have it hanging in my bathroom. Its lovely. Keep up with all the good works. Love you all.
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Middle East Airlines

30 June 2015 Jean Al Hayek
It is great airlines, one of the best customer service airlines. They really give you access to have special request and they work on arranging it, however in many other eurpean airlines you cannot say anything and "dry faces". They are proffessinal, please keep it up. You are really the best fleet between the highest ranking airlines.
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Air Mauritius

24 June 2015 Guest
They were OK at one time but they've retrogressed quite a bit lately, their planes are now too old (A340s), and they are suffering fr om severe competition from other, more ambitious carriers like Emirates. Food on board is bland to say the least, the IFE is one of the poorest I've seen on any long-haul aircraft, so poor I read my SAS novel virtually at one sitting! Only good thing is the excellent Bois Cheri tea, grown in Mauritius and served on board. Apart from this I woud not really bother to go out of my way to travel with them again, not unless they busted their prices down to a level wh ere they could possibly compete with other airlines purely on a fare basis, as I could endure 12 hours on a plane knowing that my ticket cost me less than with one of their rivals. Happy flying.
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XL Airways France

20 June 2015 Nathalia Castella
They closed check in 2hours prior to departure. Unfortunately, I, along with 5 other independent travelers, arrived at 10:30 and no representative was to be found! We missed our flight.
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South African Airways

08 June 2015 FURIOUS
DO NOT FLY SAA. I flew from Bloemfontein to Harare over a month ago and booked my luggage direct. Needless to say it never arrived. Over a month later and still no luggage. I have not received ONE phone call from SAA. I have had to call the airport department, Joburg, Bloemfontein and make several trips back to the airport to check myself. I have left numerous messages and been into their head office. No one cares. Even the manager promised to call me back (speaking face to face in her office) and five days later I am still waiting. SAA are now avoiding my calls and I either get cut off or told the manager is busy, in a meeting or on another call. Their service is disgusting.
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Ethiopian Airlines

04 June 2015 Laurent_L
Seychelles - Israel, with one stop over Addis Ababa, on their website. Terrible check-in 2hours waiting, due to only 1 lane open for Eco passengers. Terrible flight, re-routed via Egypt, on the two trips, to refuel on purpose because Fuel is cheaper there, but the airline did not informed their clients. No AC during refueling, intoxicated with bad smells from Gazole being ventilated from outside air to inside aircraft. 1 passenger almost passed away, urgent need to disembark him. Resulting in transforming a (non-announced but planned) 1hr stop over into a 5hrs stop over with no AC. pre-ordered Kids Menu identical to adults: spicy chicken with couscous and beans. served twice on both legs. In economy class, no entertainment at all, no individual Tv, no Electronic games, even if the plane looks new, it was simply RAW, no options at all. It's like traveling back in the 80's. Their customer service are not comprehensives. you rather spend an extra 80 to 100 Bucks on another Airline to make sure you are traveling in a comfortable plane, especially when you spend more time in their stinking planes than in the duty-free area… Ethiopian Airline avoid at any cost.
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Air Koryo

18 May 2015 Guest
I was quite sceptic about they quality until I got on the seat. WOW. Once you are in the aircraft, you can only notice the high quality that only North Korean engineers could bring. Kim has done his job! 5 star!
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Mihin Lanka

12 May 2015 Dr jason fernando
proud of srilanka, a nice and helpful budget airline
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Transavia Airlines

30 April 2015 Max
Good airline, on time and friendly staff. Good food (you have to pay but better than in terminal) and great pilots. I would recommend this airline to everybody! Safe and comfortable flying!
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Free Bird Airlines

24 February 2015 Guest
Used this airline as part of a package deal to Izmir, Turkey. The outbound flight was typical for a charter airline, but the inbound flight was poor, with a number of safety concerns. The seat in front was reclined as soon as the fasten seat belts sign had been switched off. Usual problem of hitting my knees. Tried to recline my seat, but the passenger behind objected. Left with a small space for the 4-hour flight. This is bad enough, but at no time during pre-landing checks was the passenger asked to move his seat forward. There were four passes of cabin staff that failed to spot this. Also, the arm rest was broken on the outside seat, so it would have been almost impossible to make a quick exit. At no time was anything other than the statement "fasten seatbelts" made before landing. No mention of electronic devices, seat position, etc. I accept this is a charter airline, but safety should not be compromised.
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Germania

01 January 2015 Guest
Very friendly and effective service, modern and clean plane. Even though other tourist-carriers redurce service to nothing they still do very much for their guests. On our flight from Fuerteventura to Bremen we had a nice meal (duo of pasta) and they came around with drinks three times!
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Wizz Air Ukraine

24 October 2014 Guest
not reliable anymore, airplanes are not good maintenanced, seats are broken, toilets stack and stinking on board, stewardess know only 20 words of English. whole airplane is more a trolley bus ...
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Avianca Costa Rica

22 October 2014 PAULO VIANA
FLIGHT AV6654, BOG-GIG. BREAKFAST ON BUSINESS CLASS: A GLASS OF WATER (YES, WATER, NOT EVEN ORANGE JUICE)...
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Avelo Airlines

20 October 2014 Guest
The flight was nice but the condition of one of the planes was old and smelt very strongly of fuel compared to most aircraft
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Gulf Air

10 October 2014 Guest
MCT-BAH-LHR return, October 2014. Gulf Air is not the worst and by far nowhere near the best airline in the region. Expect delays with no explanation as to why on all legs. Also, on shorthaul flights (A320/321), you'll find decent seat pitch of up to 34 inches in Economy, while on the A330s (especially the updated ones), you'll find that trimmed back to an excruciating 31 inches, which is entirely unacceptable on a long-haul flight. Gulf Air also likes to save and scrimp on service - the BAH-LHR flight featured only 1 meal service, no ear plugs or comfort kit and a second round of beverages only upon request. Food quality is generally good, although presentation is mediocre at best. Cabin service is spotty on all flights, never consistent, much like their definition and understanding of communications and punctuality. A cut above the miserable Etihad Economy ("Coral") experience and that of EgyptAir, but definitely a so-so airline at best. Luggage was returned damaged after both long-haul legs, too.
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Venezolana

02 October 2014 Guest
Terrible airline. Went Maracaibo-Panama and back, the flight was about 8 hours delayed going and 6 hours delayed on the return. All other passengers I spoke with had had the same experience so it seems that several hours of delay is the rule and not the exception. The airplanes are old and not well kept and on the return flight I had no space for my legs - my knees were literally squeezed into the seat in front of me. Arriving to Maracaibo the airplane made some strange moves that scared me and I fly quite a lot so I know that those were not normal moves. Avoid this airline if you can! And if you can't and need a connecting flight, allow at least 12 hours or more between flights if you don't want to lose your connecting flights!
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Thai Airways

30 September 2014 Kaushik Hazratwala
I flew Thai business class with my family from Sydney to Zurich. I found the airline at best a little better then average. I will say that the food was of good quality and lots of it. The drinks were in abundant supply. However the planes are were old. My seat electronics were not working. Can I imagine paying business class fares and having too manually adjust the position . The entertainment system is very outdated. The TV screen is standard definition and scratched. The upholstery is tearing and thin. If seated in one position the seat is thin and the padding has lost form do I started developing pressure pain. The seats do not recline completely.At best it's 150 deg. So slowly you start to slide down as u sleep. So eventually u wake up to reposition yourself. The cabin crew is helpful but they can only work with what they are given to work with. I think Thai airways needs to buy new planes or at least update there business class.
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Mistral Air

29 September 2014 Rachel Molcho
Not reliable, very bad! The first time I had a ticket with this company, due to malfunction our flight was delayed for more than 24 hours. The second time, in September, once the a/c on the plane started working, a dark and smelly smoke started coming out from the a/c vents. We had to disembark and wait for more than 6 hours for a replacement plane. Thank God it happened before take-off. I hope that it's was the last time I had to fly with this company.
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Central Mountain Air

25 September 2014 satisfied customer
Had a positive experience with CMA flying from Kelowna to Prince George. On time, pilots were courteous, and it was neat to be able to see out the front of the aircraft when landing.
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Air Tropiques

08 August 2014 Hubert Schönberner
I took this airline now several times from Kinshasa to Matadi or INGA and was always fully satisfied with keeping the time schedule, the aircraft equipment, the ground and flight staff as well as the offered catering.
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Livingston

31 July 2014 Guest
Do not book with this airline. They have cancelled my inbound flight with no explanation and no refund! They do not answer the telephone or respond to emails
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US Airways

29 July 2014 Walter
Zürich - San Antonio TX, via Philadelphia, round trip. - I first booked my US Airways flight via onetravel.com. I authorised payment by credit card online - and got an instant confirmation that was 388 dollars more than what I had authorised! This, onetravel later claimed, was due to an increase in the flight's price during the booking procedure. I managed to cancel my reservation and to book elsewhere. As I am a journalist, I contacted the US Airways press office, to find out what their position on the fraudulent practices of that sales' agent of theirs is. US Airways refused to answer my questions and their representative also refused to give me her name. After 30 years in journalism, that was a first. - As for the actual flights: UW Airways ground staff appeared not to work for an airline, but for Homeland Security. They were incredibly rude. - The flights safety briefing of passengers from San Antonio to Philadelphia consisted of "check the safety instructions in your seat pocket". I doubt that this conform to the legal requirements. - The onboard food was meagre and barely edible. On the flights Zurich - Philadelphia and Philadelphia - Zurich, staff disappeared for six hours. No drinks were offered during that time. I had to look for staff (who seemed to be having a good time) and beg for a bit of water. - Entertainment: There were no games available; movies were shown on big screens. On the way to the USA, the headphone socket was broken, and on the way back, all three headphones I was given to try were broken too. Therefore, no inflight entertainment. - I do not intend to ever fly with this airline again!
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Sichuan Airlines

22 July 2014 Reese
I was flying from Kunming to Chongqing to Beijing to San Francisco. All on Air China except my flight from Kunming to Chongqing, which was on Sichuan Airlines. Their computer had an error saying my passport number was a mess of symbols, and to call my ticketer to fix it. I was two hours early and my ticketer was open 24/7 so they re-entered the same 'correct' number it in time. Their computer still showed an error. I had to rebook with another airline to make my next leg, which wasn't cheap. I had no problems with my passport number on Air China. This clearly was their computer's problem communicating with my ticketer's. If you are an international traveler booking on other sites, I do not recommend Sichuan Airlines. Also I can not find a US/English website or phone number for them.
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Kingfisher Airlines

23 June 2014 Guest
Kolkata-Bengaluru flight. The only Indian airline having tv. Hot meals were served and staff was courteous.
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Natureair

29 May 2014 Gay
The airplane was great, the pilots exceptional. I bought a one way no stop ticket from Tambor to San Jose airport taking 25 minutes, enough time to check in for my return flight home to San Fransisco. Just before boarding, the pilot told us that we would be making an extra stop. The extra stop added one hour and 20 minutes to our already 25 minute flight. They attempted to land but couldn't due to weather, then landed somewhere else, waited for the call to try to land again, and then returned to the location to land and pick up 9 more passengers. By the time I got to San Jose we had missed our plane. If we had gone from Tambor to San Jose we would have arrived with plenty of time to check in and board. This extra stop by Nature Air cost us another $400 in change fees with Aviancia, and hotel and food cost. Not to mention the disappointment of not being able to return home as planned and the problems that caused. I tried to deal with the company but they continually spoke to issues that were not relevant and never to their error in inserting another location I did not pay for plan for. Poor business practices to say the least.
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Tyrolean Airways

25 May 2014 Guest
THIS IS THE WORST AIRLINE EVER..FLIGHT CANCELLATIONS ALL THE TIME WITH THE EXPLANATION ABOUT SOME KIND OF "Workers Council Meeting", WHICH I BELIEVE IS A "SILENT STRIKE". THEY ARE DOING THIS NOT TO PAY THE PASSENGERS COMPENSATION THEY ARE ENTITLED TO...SHAME,..NO CATERING IN YCL..WORST THAN A BUDGET AIRLINE...
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Aerocontractors

01 May 2014 Guest at tomandnk@hotmail.com
It looks as if Aerocontractors is just another Nigerian scam. I have tried the phone number on this page and the numbers listed on their website the message comes back that the number does not exist on the global network. I have tried e-mail to their e-mail address listed for Lagos and Enugu on their website. Both messages were returned as not sent.
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Izhavia

30 April 2014 Marti
Travel time between Moscow and Izhevsk is listed as 2 hrs but often you will arrive sooner, sometimes significantly sooner as in 30 mins ahead of schedule - which is pretty good. Go for an aisle seat as window seats have the slight discomfort of a titling ceiling (designed that way) Food on board, good and very generous when you compare to economy class portions on the big airlines in the world for trips of 2 hrs (in fact many/most airlines won't even offer you a meal for such a short flight time) Full meal, drinks, desert etc etc. Very good. Overall highly recommended. If you book in advance as of 2014 return Moscow - Izhevsk prices are about €120.
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IndiGo Airlines

10 April 2014 Babu Maddala
I booked a flight from Mumbai to Hyderabad for departing from Mumbai 9.40 am on Apil 9, 2014 thinking that it was a 9.40 pm flight.I realized my mistake when I tried to check in at the airport at 8.20 pm. The Check-in lady politely pointed it out and advised me that the girl at another counter would be able to help me out with the least possible financial loss. When I went to the other counter, the lady (Steffi) said I had to pay the full fare and said the other lady was ignorant. When I insisted on talking to the Supervisor, she insisted that even he could not do anything. When I met the Supervisor, he told Steffi a way to mitigate my loss by 50%. Steffi reluctantly obeyed his instructions and allotted me and my friend in the last row, though there were vacant seats in the middle. I give the airlines a low rating for employing people like Steffi at the front desk and give a higher rating for employing people like the Supervisor and the lady at the Check in counter.
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SriLankan Airlines

24 March 2014 Isabelle
My plan was to go to Colombo 2 weeks ago from Delhi. To my big surprise though when arriving to the airport in time with a confirmed ticket, me and my partner found out when we were checking in at Delhi airport that Sri Lanka Airlines had overbooked the flight and denied us involuntarily to board...so no trip for us. I have not yet received any refund or compensation and I wonder primarily, how many else have a similar experience with this airline which is not obviously respecting their customers nor laws or international policies? Violating a contract, not following international standards, and not following up with a customer that involuntarily missed one's trip just shows that Sri Lanka Airlines can not really deliver on smooth journeys.
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CAA Compagnie Africaine D'Aviation

15 March 2014 Aline Bouvoir
CAA is the worst company in Africa. CAA has no respect of clients
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Indonesia AirAsia

07 March 2014 Guest
I recently had a flight cancelled by these guys they promised me a refund but then they refused to honor it and now will not give me my money back - the customer service people are rude and tell lies, if you have a choice use someone else
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