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Home / World airlines / China / China Southern Airlines

China Southern Airlines

Country: China
Major airline in China, extended domestic and international network
IATA code: CZ
ICAO code: CSN
Membership in the alliance: SkyTeam
Head office: 2/F, 181 Huanshi West Road, Guangzhou, China
Phone number: +86 40 0869 5539
Fax number: +86 20 8665 8984
E-mail: flychinasouthern@csair.com
Web-site: www.csair.com
Year established: 1989
Main bases and hubs: Beijing Capital International, Guangzhou Baiyun International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321, Airbus A321neo, Airbus A330-200, Airbus A330-300, Airbus A380, Boeing 737 MAX 8, Boeing 737-300, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 757-200, Boeing 777-200, Boeing 777-300, Boeing 787-8, Embraer 190, Embraer ERJ-145, McDonnell Douglas MD-90

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China Southern Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of China Southern Airlines:

22 January 2016 Guest

One thing that needs to be improved is the english language skills of flight attendants on china southern flights. When i travelled fr om melbourne to ghangzhou last september 2015 i was about the only english person on the flight everyone else chinese no disrespect but the language skills was limited of the cabin crew was lim ited to me. Its ok if you spoke mandarin. Staff weren't over friendly and seemed as if they were going through the motions. Just a job. Also very cramped i know it's cheaper to fly with them than other airlines but the meals were just average in my opinion. I had a window seat right at the back of the plane near the toilet well say no more i didn't realise this until i sat down. The odor was very unpleasant indeed and i had to put up with that for 9 to 10 hours. i did ask to move but there were no other available seats. I think china southern need to evaluate the aircon on their aircraft particularly with seats at the rear of the plane near toilets. It was terrible most unpleasant indeed. perhaps it was the asian food served they may have been the problem for some passengers. but the toilets certainly did get a workout! i was happy to arrive to get some fresh air but unfortunately that didn't happen either cause it was very humid in ghangzhou when i arrived oh well can't win them all.

17 January 2015 Guest

Terrible. I recently took two flights with China Southern. Both flights were delayed. The first flight was delayed with no reason given. The second flight, CAN to JFK, was delayed for two hours because a Chinese woman claimed her baby had a fever, and that a doctor should enter the plane, and examine her baby before the flight could depart. The staff obviously had no training or idea as to what to do in this minor situation. We sat in the plane for two hours as various passengers quietly and politely tried to explain to the woman as to why she and her baby should just leave the plane if she did not want to travel. The staff lied to us for two hours that police were on their way to remove the woman from the plane. The police never showed up. The woman had moved herself and her baby to the first class section while refusing to leave the plane. It is my guess that she was seeking some reason for being allowed to fly in the first class section for free. Food was average or below, the seat was ok, but it is more than obvious that this airline is ill-equipped to deal with unusual situations, no matter how minor.

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China Southern Airlines Discussion:

13 May 2018 SU535

ETKT: 7844906312602 : May 2nd, I had direct flight with CZ307 from Guangzhou to AMSTERDAM. At Schiphol airport, one of my check-in lug gages was lost. KLM arrival service filed the lost baggage, gave me a reference code. Always satisfy KLM's service. Then I called +864008695539, China Southern Airlines (CZ) headquarter service, reporting lost baggage. May 4th, CZ Amsterdam service first time contacted me asking for file code, and requested me fill in the baggage form in KLM website according her instruction, because they found my baggage inside Amsterdam airport. However I couldn't proceed the instruction, the warning message was your e-ticket is not from KLM. So I called back to CZ Amsterdam office more than 20 times, only 2 of which were picked up, but they coldly said they were not baggage service and complaint department. I had to wait the right persons in office and call again. I gave call to +864008695539 to file complaint. It really hurt me, leaving me desperately. I had no clothes (only T-shirt in 12 degree weather), no cleaning stuff, uttermost no underwear to change. All my hope went away. May 5th, I called KLM customer care +31 20 4747747, she checked up my reference code, and immediately found my baggage in Dusseldorf. She arranged shipping of baggage, and asked me file compensation request through China Southern Airlines, because of my ticket is from CZ. In the evening, I received baggage in the hotel. The whole next week, I keep calling CZ Amsterdam office, no one picked up. Also I filed many complaints through +864008695539 who said the compensation plan should come up through CZ Amsterdam office. But CZ Amsterdam never called me or couldn't be reached. May 13th, I was flying from Amsterdam to Singapore. In Amsterdam airport, I talked with CZ office, she said she couldn't help me, the customer service department was in other buildings. Dam. The next week during stay in Singapore, twice I called +864008695539 to complaint no one contacted me for compensation plan, also gave my Singapore phone number. But still no one contacted me. After May.20th, every two days I call +864008695539 to file my complaint. Overall, it cost me lots of time and international calls. Finally on May.27th, CZ office Amsterdam +31 20 4120302 called me, said today she got my file, and threw me a compensation plan, in total give me $50. Only 50 US dollars, amazing.... of course I refused. Terrible service, never seen worse case like this. KLM service should be a standard for CZ. Shame on you. Based on your description of the comlaint, no refund is permitted and must not be offered as no correct data had been provided. Regards, aryan{at}vivaldi.net .

13 May 2018 SU535

09 April 2018 01:04:00 sakda chaimongkol //// There is no such reference 3477267837 in China Southern Airlines records . ///// Reply on the year 2018 previous messages: This is not the China Southern Airlines carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

09 April 2018 sakda chaimongkol

Dear Sirs, (my reference:3477267837) I brought a ticket from China Southern for Bangkok to San Francisco leaving on 7 Apr at Bangkok Airport just about to boarding the plane I was told not to board the plane. This is my itinerary: Departure Bangkok-Guangzhou-San francisco but when I check in at the airport my flight was Bangkok-Guangzhou-Wuhan-San Francisco I brought ticket only one stop not two stop i don't have Visa at Wuhan(my ticket come from eDream from internet) I can not leave to San Francisco i was told I must pay 7000 Baht at the office in Bangkok so I can leave to the U S. i ask for your help because I did not buy the ticket to stop in Wuhan Please kindly issue me a ticket without paying another 7000 Baht. Regards, Sakda Chaimongkol

25 August 2017 Guest

Pros: I was impressed by the Customer Service Skills this airlines has. It was above believe. Other Chinese airlines should learn from them. They were proactive to solve a minor issue and they even called me in the evening to apologize once more. Amazing!!!!!! Cons: Just don't give water from an ice bucket next time.

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