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Home / World airlines / China / China Southern Airlines

China Southern Airlines

Country: China
Major airline in China, extended domestic and international network
IATA code: CZ
ICAO code: CSN
Membership in the alliance: SkyTeam
Head office: 2/F, 181 Huanshi West Road, Guangzhou, China
Phone number: +86 40 0869 5539
Fax number: +86 20 8665 8984
Year established: 1989
Main bases and hubs: Beijing Capital International, Guangzhou Baiyun International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321, Airbus A321neo, Airbus A330-200, Airbus A330-300, Airbus A340-200, Airbus A340-300, Airbus A380, Boeing 737-300, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 757-200, Boeing 777-200, Boeing 777-300, Boeing 787-8, Embraer 190, Embraer ERJ-145, McDonnell Douglas MD-90

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China Southern Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of China Southern Airlines:

22 January 2016 Guest

One thing that needs to be improved is the english language skills of flight attendants on china southern flights. When i travelled fr om melbourne to ghangzhou last september 2015 i was about the only english person on the flight everyone else chinese no disrespect but the language skills was limited of the cabin crew was lim ited to me. Its ok if you spoke mandarin. Staff weren't over friendly and seemed as if they were going through the motions. Just a job. Also very cramped i know it's cheaper to fly with them than other airlines but the meals were just average in my opinion. I had a window seat right at the back of the plane near the toilet well say no more i didn't realise this until i sat down. The odor was very unpleasant indeed and i had to put up with that for 9 to 10 hours. i did ask to move but there were no other available seats. I think china southern need to evaluate the aircon on their aircraft particularly with seats at the rear of the plane near toilets. It was terrible most unpleasant indeed. perhaps it was the asian food served they may have been the problem for some passengers. but the toilets certainly did get a workout! i was happy to arrive to get some fresh air but unfortunately that didn't happen either cause it was very humid in ghangzhou when i arrived oh well can't win them all.

17 January 2015 Guest

Terrible. I recently took two flights with China Southern. Both flights were delayed. The first flight was delayed with no reason given. The second flight, CAN to JFK, was delayed for two hours because a Chinese woman claimed her baby had a fever, and that a doctor should enter the plane, and examine her baby before the flight could depart. The staff obviously had no training or idea as to what to do in this minor situation. We sat in the plane for two hours as various passengers quietly and politely tried to explain to the woman as to why she and her baby should just leave the plane if she did not want to travel. The staff lied to us for two hours that police were on their way to remove the woman from the plane. The police never showed up. The woman had moved herself and her baby to the first class section while refusing to leave the plane. It is my guess that she was seeking some reason for being allowed to fly in the first class section for free. Food was average or below, the seat was ok, but it is more than obvious that this airline is ill-equipped to deal with unusual situations, no matter how minor.

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08 September 2016 Ramandeep Gill

I want to change my flight from auckland to delhi

22 January 2016 Guest

bad experience with China Southern they lost my luggage only to show up in Nanning 3 weeks after i arrived from melbourne. still trying to find out what happened to my luggage all that time? i had to buy some clothes 300 aud worth as my clothes were in my case but i had to travel from australia to china in the same clothes i had on for 2 days. Disgusting disgraceful service. i trust my journey back to australia from china will be better. I have put a claim into the airline for compensation the least they could do is refund me 300 dollars for out of pocket expenses.

14 May 2015 #expediacrooks

This is the worst airline around. They took my money, changed my flight so that I couldn't make the date. Told me they would cancel the booking and refund in 8 weeks - so I waited 9 weeks and no refund. Now they ask me to wait another 12 weeks! Why? Just give me back my money you crooks!

27 February 2014 Guest

On a recent journey back to Sydney fr om the UK we had to change a flight due to visa conditions, a China Southern representative at Beijing airport told us that due to the limited time we had to meet our connecting flights our options where to either wait until the following day (30th December) and there was a direct flight from Beijing to Sydney or to pay for an additional flight from Sydney to Guangzhou leaving that evening and claim the refund on our return to Australia. He explained that due to the complexity of our ticket, the number of stops and having to arrange the change with the booking agent if we wanted to wait for the ticket to be changed we would miss our connecting flight to Guangzhou from Beijing and customs would not allow us to pass to the domestic terminal without the flight tickets leaving China wh ere produced. On the advice of the China Southern Representative we paid for these flights on the understanding that the money would be refunded once we arrived back in Sydney. We contacted China Southern on our return to Sydney and were advised that this had to be approved by their Head Office in China. We were then advised on 21st of January that the refund has been approved by their Head office and the refund would take 5-15 business days. We have not been advised (26th February) that the refund will not be processed as head office decided to overturn their previous refund approval. Also lost one of our case, which we didn’t get returned for a week and only because I personally contacted all the airports after China Southern misspelt my name on the lost baggage report.

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