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Home / World airlines / China / China Southern Airlines

China Southern Airlines

Country: China
Major airline in China, extended domestic and international network
IATA code: CZ
ICAO code: CSN
Membership in the alliance: SkyTeam
Head office: 2/F, 181 Huanshi West Road, Guangzhou, China
Phone number: +86 40 0869 5539
Fax number: +86 20 8665 8984
Year established: 1989
Main bases and hubs: Beijing Capital International, Guangzhou Baiyun International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321, Airbus A321neo, Airbus A330-200, Airbus A330-300, Airbus A380, Boeing 737 MAX 8, Boeing 737-300, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 757-200, Boeing 777-200, Boeing 777-300, Boeing 787-8, Embraer 190, Embraer ERJ-145, McDonnell Douglas MD-90

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China Southern Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of China Southern Airlines:

22 January 2016 Guest

One thing that needs to be improved is the english language skills of flight attendants on china southern flights. When i travelled fr om melbourne to ghangzhou last september 2015 i was about the only english person on the flight everyone else chinese no disrespect but the language skills was limited of the cabin crew was lim ited to me. Its ok if you spoke mandarin. Staff weren't over friendly and seemed as if they were going through the motions. Just a job. Also very cramped i know it's cheaper to fly with them than other airlines but the meals were just average in my opinion. I had a window seat right at the back of the plane near the toilet well say no more i didn't realise this until i sat down. The odor was very unpleasant indeed and i had to put up with that for 9 to 10 hours. i did ask to move but there were no other available seats. I think china southern need to evaluate the aircon on their aircraft particularly with seats at the rear of the plane near toilets. It was terrible most unpleasant indeed. perhaps it was the asian food served they may have been the problem for some passengers. but the toilets certainly did get a workout! i was happy to arrive to get some fresh air but unfortunately that didn't happen either cause it was very humid in ghangzhou when i arrived oh well can't win them all.

17 January 2015 Guest

Terrible. I recently took two flights with China Southern. Both flights were delayed. The first flight was delayed with no reason given. The second flight, CAN to JFK, was delayed for two hours because a Chinese woman claimed her baby had a fever, and that a doctor should enter the plane, and examine her baby before the flight could depart. The staff obviously had no training or idea as to what to do in this minor situation. We sat in the plane for two hours as various passengers quietly and politely tried to explain to the woman as to why she and her baby should just leave the plane if she did not want to travel. The staff lied to us for two hours that police were on their way to remove the woman from the plane. The police never showed up. The woman had moved herself and her baby to the first class section while refusing to leave the plane. It is my guess that she was seeking some reason for being allowed to fly in the first class section for free. Food was average or below, the seat was ok, but it is more than obvious that this airline is ill-equipped to deal with unusual situations, no matter how minor.

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25 August 2017 Guest

Pros: I was impressed by the Customer Service Skills this airlines has. It was above believe. Other Chinese airlines should learn from them. They were proactive to solve a minor issue and they even called me in the evening to apologize once more. Amazing!!!!!! Cons: Just don't give water from an ice bucket next time.

01 June 2017 Guest

May 2nd, I had direct flight with CZ307 from Guangzhou to AMSTERDAM. At Schiphol airport, one of my check-in lug gages was lost. KLM arrival service filed the lost baggage, gave me a reference code. Always satisfy KLM's service. Then I called +864008695539, China Southern Airlines (CZ) headquarter service, reporting lost baggage. May 4th, CZ Amsterdam service first time contacted me asking for file code, and requested me fill in the baggage form in KLM website according her instruction, because they found my baggage inside Amsterdam airport. However I couldn't proceed the instruction, the warning message was your e-ticket is not from KLM. So I called back to CZ Amsterdam office more than 20 times, only 2 of which were picked up, but they coldly said they were not baggage service and complaint department. I had to wait the right persons in office and call again. I gave call to +864008695539 to file complaint. It really hurt me, leaving me desperately. I had no clothes (only T-shirt in 12 degree weather), no cleaning stuff, uttermost no underwear to change. All my hope went away. May 5th, I called KLM customer care +31 20 4747747, she checked up my reference code, and immediately found my baggage in Dusseldorf. She arranged shipping of baggage, and asked me file compensation request through China Southern Airlines, because of my ticket is from CZ. In the evening, I received baggage in the hotel. The whole next week, I keep calling CZ Amsterdam office, no one picked up. Also I filed many complaints through +864008695539 who said the compensation plan should come up through CZ Amsterdam office. But CZ Amsterdam never called me or couldn't be reached. May 13th, I was flying from Amsterdam to Singapore. In Amsterdam airport, I talked with CZ office, she said she couldn't help me, the customer service department was in other buildings. Dam. The next week during stay in Singapore, twice I called +864008695539 to complaint no one contacted me for compensation plan, also gave my Singapore phone number. But still no one contacted me. After May.20th, every two days I call +864008695539 to file my complaint. Overall, it cost me lots of time and international calls. Finally on May.27th, CZ office Amsterdam +31 20 4120302 called me, said today she got my file, and threw me a compensation plan, in total give me $50. Only 50 US dollars, amazing.... of course I refused. Terrible service, never seen worse case like this. KLM service should be a standard for CZ. Shame on you. I advise you not to take China Southern Airline (CZ). Once you got problem, you will be left desperately and hopeless. ETKT: 7844906312602

08 September 2016 Ramandeep Gill

I want to change my flight from auckland to delhi

22 January 2016 Guest

bad experience with China Southern they lost my luggage only to show up in Nanning 3 weeks after i arrived from melbourne. still trying to find out what happened to my luggage all that time? i had to buy some clothes 300 aud worth as my clothes were in my case but i had to travel from australia to china in the same clothes i had on for 2 days. Disgusting disgraceful service. i trust my journey back to australia from china will be better. I have put a claim into the airline for compensation the least they could do is refund me 300 dollars for out of pocket expenses.

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