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China Southern Airlines Reviews

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22 January 2016 12:01:00 Guest

One thing that needs to be improved is the english language skills of flight attendants on china southern flights.
When i travelled fr om melbourne to ghangzhou last september 2015 i was about the only english person on the flight everyone else chinese no disrespect but the language skills was limited of the cabin crew was lim ited to me. Its ok if you spoke mandarin. Staff weren't over friendly and seemed as if they were going through the motions. Just a job. Also very cramped i know it's cheaper to fly with them than other airlines but the meals were just average in my opinion. I had a window seat right at the back of the plane near the toilet well say no more i didn't realise this until i sat down. The odor was very unpleasant indeed and i had to put up with that for 9 to 10 hours. i did ask to move but there were no other available seats. I think china southern need to evaluate the aircon on their aircraft particularly with seats at the rear of the plane near toilets. It was terrible most unpleasant indeed. perhaps it was the asian food served they may have been the problem for some passengers. but the toilets certainly did get a workout! i was happy to arrive to get some fresh air but unfortunately that didn't happen either cause it was very humid in ghangzhou when i arrived oh well can't win them all.

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17 January 2015 12:01:00 Guest

Terrible. I recently took two flights with China Southern. Both flights were delayed. The first flight was delayed with no reason given. The second flight, CAN to JFK, was delayed for two hours because a Chinese woman claimed her baby had a fever, and that a doctor should enter the plane, and examine her baby before the flight could depart.
The staff obviously had no training or idea as to what to do in this minor situation. We sat in the plane for two hours as various passengers quietly and politely tried to explain to the woman as to why she and her baby should just leave the plane if she did not want to travel. The staff lied to us for two hours that police were on their way to remove the woman from the plane. The police never showed up.
The woman had moved herself and her baby to the first class section while refusing to leave the plane. It is my guess that she was seeking some reason for being allowed to fly in the first class section for free.

Food was average or below, the seat was ok, but it is more than obvious that this airline is ill-equipped to deal with unusual situations, no matter how minor.

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