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Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Olympic Air

16 July 2013 J Rowe
Worse airline, kept us waiting 6 hours with minimal information, then told us another plane was on the way and would take another 6 hours at 7 pm. Unable to take a refund and book alternative flights because they told us so late, they gave us a pork chop and salad at a cheap cafe, we got in at 3am I stead of 3pm, tired then next day and lost a nights accommodation because travel insurance will cover because you have not missed the entire days accommodation. Staff where rude and not helpful, I will never fly with them again and I'm sure the other 100 passangers won't either
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10 July 2013 Daniel Nobel
They don't answer complaints send via their website or send via your own email server. When you try to contact them by phone, they don't answer the phone.
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Belle Air

04 July 2013 Guest
Booked a flight from Milan to Pristina. It was cancelled less than 2 weeks before the flight, no alternative offered, no refund given and every time I enquired I was told I had to write in for the redund. I have written in now 6 times, all emails are ignored and after 3 months of writing and calling the refund has still not been made. Avoid them at all costs!
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Canadian North

27 June 2013 Steve Lentworth
Great airline, love flying them any chance I get. Nice to get food and drinks without have to pay like Westjoke. Keep up the great work.
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Ukraine International Airlines

11 June 2013 Guest
Simply stated, Ukraine International Airlines is the worst company that I've used in my life. The prices are ridiculous, and paying a lot doesn't guarantee having a decent food and good quality of the service.
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Ak Bars Aero

20 May 2013 Guest
It was the first time that we have flown with this airline from Moscow to Kaliningrad. The airplanes are tiny and I felt sorry for the tall Russians who were flying. There is not enough space in the overhead lockers and we had to keep a small bag with us on the ground. It was a good flight even though I was a little nervous.I will use them again in the future.
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Maya Island Air

03 May 2013 Guest
If there was a 0 I would put that. We had a 1:30 flight booked with Maya, March 7, 2013, to go directly to Placencia. They oversold the flight, lied to us that "our plane was late," while 12 other people boarded the already late flight to Placencia. They made us wait another 1-1/2 hrs., before putting us on their smallest puddle jumper that then landed 2 other places before our final arrival in Placencia at 5:00, not 2:20 like we had booked. They took no responsibility & never compensated us for our troubles. I WOULD NEVER FLY WITH THIS AIRLINE AGAIN. Tropic Air is a far superior airline with awesome customer service.
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SeaPort Airlines

01 May 2013 Guest
Flying Seaport Airlines has always been a positive, hassle-free experience. The flights operate on time, the staff and flight crews are professional and friendly, and the cabin provides comfortable seating akin to a corporate or executive aircraft. I would recommend Seaport without hesitation!
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Jet Airways

26 January 2013 Ricardo Leon
In November 2012 I flew several domestic routes in India with Jet Air, all flights booked via internet from abroad some months in advance. Web Page was easy to use, fights confirmations and tickets worked fine, and most flights were spot on time. In the few cases flights were delayed (not for much) I would get a message in my phone with the advise. Airplanes were modern and flights very comfortable. Service onboard pretty appropiate. I can recommend this airline with no hesitation. The couple of flights I made with Air India were less attractive.
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Sky Work Airlines

23 January 2013 Guest
it was a good experience, i have try them 3 time until now, the price of the ticket is generally in hole flights really good, the service also is awesome !!
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Great Lakes Airlines

09 November 2012 Guest
This company is awfull. Our flight was delayed, later broken, and we had no chance to get another flight to our destination with the same company. So we had to buy another fllight with another carrier at our own cost. Nowadays, 3 months later, I still have not been able to get our money back even when the Contract of Carriage of this Airline mentions very clearly that we would be transported without any additional cost. Not recommended at all.
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Ravn Alaska

15 October 2012 Seth
Horrible baggage experience every time my company books a ticket with them. No apology or reimbursement for broken luggage and no option to insure expensive items like sports equipment or instruments. Use duffel bags and take nothing fragile
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Iran Aseman Airlines

14 September 2012 Guest
I flew with new airbus 340 Aseman airline, the flight was unforgettable the excellent service. very lovely and glamorous flight attendants they served delicious food. I requested for visiting cockpit and they permited me to see landing from cockpit.
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1 Time Airline

12 September 2012 Xyra
We use 1time often to visit family. They always have the lowest prices and have always been prompt on arrival. I have never received a confirmation code from them however and their planes seem to always have a heavy landing compared to other airlines.
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02 September 2012 Trevie1970
Just flown with Lithuanian airline from KOS, it was a good experience on the way over, although a four hour delay on the way home possible due to technical faults. Planes are 21.6 years old and definitely due for replacement. you don't see many cars on the road at that age being used for business purposes. Crew were good, although a little language barrier was present. Plane was noisy throughout the flight, possible used to flying on planes no older than 3 years old, which are lot more quiet. Had Headphones in to reduce the engine noise throughout the flight. I think if they want to continue a service, I recommend renting/buying newer planes. Sounds of the brakes on landing didn't sound to good either. as it was a cheap flight I was not expecting much, really basic service, bit like easy jet as in the services you received i.e. no flight entertainment and pay as you eat and drink. Toilets could do with a refit too. you are definitely in gods hands on this one.
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Peruvian Airlines

02 August 2012 Guest
I had One of the worst experience with this airline. The staff is extremely unprofessional and rude. First they double charged my card when I purchased ny tickets online then i.arrive to checkin 2 minutes late and they refuse service and tell me to reschedule. After I party extra to reschedule things to seem to be running smoothly but when is time for me to return to lima from cusco they tell me or flight was canceled and I had no other option than to stay in cusco another night. Don't fly with these ppl. Horrible customer service
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Primera Air

02 August 2012 Guest
Well, they lost my luggage on a direct flight and were never able to find it. I heard this happened to many others flying with this airline, too. When it came to compensation they were not cooperative, were not even reachable for us....A nightmare! Besides that, I caught the Noro virus after I flew with them and I ate some strange tasting potatoes. The airplanes themselves were also almost falling to pieces. Definitely fly with another company!
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V Australia

27 July 2012 GuestMargaret Sullivan
We have flown V Australia from LAX to Brisbane and back 4 or 5 times now and it has been great. We go to AU at least once a year and this is the only way to go. I must admit we fly over business class and return in prem. economy and it is not a bad flight. You have to just figure it is a long flight and AU is so wonderful it is worth it.
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Rossiya Airlines

20 July 2012 Guest
Wanted to change the date of flying. Was advised by Rossiya customer services to cancel the ticket and rebook as they have no office in UK. despite the ticket being advertised as refundable only a very small fraction of the price was returned, no where near the amount suggested by their website. When I asked for an explanation of the amount refunded all emails were ignored. Avoid this airline at all costs.
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AirTran Airways

16 July 2012 lauraine
My children flew as unaccompanied minors. they were treated rudely and they were stolen from. The flight attendant did not properly watch over them allowing them to become victimized under her care. One of the airtran staff stole items and cash from my childs backpack. This is an airline that takse advantage of young children
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Iceland Express

01 July 2012 Guest
A straight forward no frills flight (Gatwick to Iceland) with no problems. Gret value for money and helpful staff. Do not believe all you read, I am completely satisfied. Thank you Iceland express.
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Mokulele Airlines

26 June 2012 Mike P
I had a horrible experience with Mokulele / GoMokulele airlines. After booking my tickets 6 weeks out, Mokulele canceled my flight one month out and re-booked me for a time that had a more than two hours difference. When I tried to call and get switched to another one of their flights that was closer to my timeframe, I was passed around from Mokulele to goMokulele and back to Mokulele, taking a total of an hour and a half just to get someone on the line. I was then told that the flight that was closer to my original timeline was fully booked - and the customer representative told me it would take 6-8 weeks for them to approve a refund! I persisted and talked to a manager and was able to get a refund after a week or so, but I was left with a horrible view of these companies. I ended up booking with Hawaiian Airlines, which has many more choices (and I had to pay higher fares since it was so much closer to the flight date - I should've booked with them to begin with). If you book with these companies, you are rolling the dice - they may cancel your flight and force you to pay even higher rates with another airline! I won't bother with them ever again.
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Wind Jet

13 June 2012 Maxine Newman
Absolutely appalling! They upgraded my selected tariff in the middle of booking without my authorisation, and I have been trying for almost two months to get any kind of response from them. Their Customer Contact number has six digits, which is obviously unobtainable. Dreadful - do not use.
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Falkland Island Government Air Service - FIGAS

12 June 2012 Guest
Travelled from Stanley to Sea Lion Island and back. Superb service in a BN Islander.
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Somon Air

22 May 2012 Guest
Very expensive!!!
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22 May 2012 Guest
Great service and they're always on time...
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Maldivian Air Taxi

18 May 2012 mr & mrs crisp
Because of their rubbish handling of our luggage they started our holiday off badly,we knew sometimes luggage follows on but they told us only 1 of our 2 cases could go on plane so to put anything important in case going with us so we put my husbands insulin in my case, but they didn't take any of our cases, no medication great start
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Severstal Airlines

11 May 2012 Damien Byrne
The way I've been treated today is nothing short of disgraceful. Started a 9am in the morning when supposely I missed my flight. Stood at the gate 10A and there was no announcement for my flight to Cherepovets. When I when to Severstal info desk was told i missed my flight and that my name was announced over the tannoy. This is a lie! Waited around all day for the second flight at 8pm which turned out to be 9pm. Queued to 8pm and still nobody cam e to the desk. When i went to the info desk was told wait another 20mins. Absolute joke.
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04 May 2012 ariel
Hands down the worst airline. The fly was always delayed fr some reason or another.
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Harbour Air

01 May 2012 Guest
Excellent friendly humans employed there!!
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19 April 2012 Caio
I've flown in and out of Japan and the Philippines different times and never had my carry on ekcehcd for weight. Japan used to have you open the bag so they could inspect it for prohibited items, but they have slacked off on the lately.
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18 April 2012 Guest
In march and Aril 2012 Aerosur's service has worsened. The flights are late or are cancelled on a consistent basis. The airline owes taxes back from 2004 and the Bolivian government has intervened the airline.
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Continental Airlines

05 March 2012 hh
NEVER AGAIN - I'd rather swim! The 13hr flight from Beijing to Newark is long enough without dealing with surly inept cabin crew. On the way over we had one fabulous male crew member (I think his name was Stephen - he was a delight) bit the rest were down right rude and scruffy. What kind of an airline hires staff that are too short (and too unwilling) to close the above seat luggage compartments? They got passengers up out of their seats to help them, what would happen in an emergency situation!?! The food was appalling (local Chinese carriers do a better job - and that's saying something!). The only thing saving us were the in seat TV's but the touch screens should be labelled thump screens as that is what you get banging on your head rest all the way! Avoid at all costs!
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Air Vanuatu

06 October 2011 Guest
No complaints about the flights, but baggage handling was a completely different matter. On arrival back in Sydney from a fishing trip on Santo, I was presented with my new fishing rod case (4mm thick PVC tube) snapped into 3 pieces, one of the rods inside snapped in half and another rod crushed at the base - about $550 worth of damage. I reported it straight away, at the airport, and went through the claims process. Over 9 weeks later, I'm offered a payment from Air Vanuatu, of $200 to cover the damage. What a joke.
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Viking Hellas

30 September 2011 Guest
do not use viking hellas, it's the worst flight ever!!!I was to flight from athens to manchester and at first they said that the we had a delay about 7h and then that the flight wasn't able to flight due to economical issues. The result was that I should book a new ticket with 830euro for the next day, because I had to go to manchester immediately. The stuff was so rude and make fool of us.
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Fiji Link

27 September 2011 Wendy Macfarlane
I have nothing good to say about this airline. Their schedule is unreliable and their customer service is non-existent. Our inter-island flight was cancelled 3 weeks before our scheduled flight. However, Pacific Sun did not bother to notify the travel agent until 5 days prior, when we were already in Fiji on the first part of our vacation. The information given to the agent was that the flight was changed to a later time. Based on the new time, we believed the later flight would still get us to our second destination (another island) on time. But Pacific Sun either gave us the wrong information, or changed the flight schedule (we could never determine which). The result was that we did not arrive in time to catch the last ferry to Castaway Island and had to wait until morning. Consequently, we lost one nights stay at the Castaway, which cost us $1,000. Had Pacific Sun informed us of the flight change WHEN THEY ACTUALLY CANCELLED THE FLIGHT 3 weeks before our departure, we would have had time to cancel one of our nights at The Castaway and saved $1,000. I wrote letters to several people at Pacific Sun as well as Air Pacific. The only response I received ignored the issue of the late notification (which caused the problem) and offered nothing other than an apology: not a voucher, gift certificate, NOTHING. The suggested that I submit a claim against our travel insurance, but travel insurance DOES NOT COVER flight changes. Several people in Fiji told me of similar problems with this airline. In fact, travel agencies do not encourage people to travel inter-island due to the Pacific Sun's unreliable service. The people of Fiji are extremely warm and helpful. The people who run Pacific Sun are the exact opposite. The people at the parent company Air Pacific, apparently could care less as well.
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19 September 2011 Guest
It is true that the demand is very high the airline must start direct flights to Jeddah and Riyadh with onward flights to Pakistan- notice high volume of passenger sales and excellent service Start a direct Birmingham UK to Pakistan - Thanks
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TUIfly Nordic

09 September 2011 Guest
Service is not so good. Don´t fly with TUIfly Nordic.
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Helvetic Airways

04 September 2011 Guest
I have flown with Helvetic numerous times to Zurich (operating on behalf of Swiss). They are basic, but comfortable and unfussy. Cabin crew are efficient and flight crew friendly and informative. The Fokker 100s are small-ish planes but always feel safe.
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26 August 2011 Guest
Our Rome-Istanbul flight was rescheduled for 5 hours later than planned, then delayed by an hour and a half, then by another hour - our 10.30am flight became a 6pm flight, at last count. This would have caused us to miss our expensive connection back to Sydney from Istanbul. The Blu-Express staff were unhelpful, unsympathetic, not knowledgeable at all and genuinely didn't care. After two hours they still couldn't find our luggage after we cancelled with them and booked another flight at our own expense (to get to our connection on time), and they refused to forward our luggage on. it was the guys at Turkish airlines who helped us clean up the mess Blu-Express had made, and told us how we could claim our luggage once we got back to Sydney. Blu-Express is without question the most incompetent, unreliable, unprofessional transport service of any kind that I have dealt with in 10 years of regular travel both locally and internationally. I would not recommend them to anyone, ever.
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22 August 2011 Guest
Flew SAT from Korea to Russia, Excess bagage cost was $ 7 US per Kilo above 30 Kilos. Would only allow 1 piece of carry on < 5Kg or had to check it. Ran out of Russian Imigration cards at row 5 had to sit in the russian immigration to fill out the cards. Staff was ok, Plane was old but in good shape
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02 August 2011 Guest
If you need to get there on time, drive!!!!!!!!!!!! They are always changing flight times.
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Pacific Wings

19 July 2011 Elizabth
I had such a terrible experience with this airline. I purchased a promotional flight from BNA to ATL for early July and was incredibly disappointed with how the airline handled themselves. I got a call from the airline at midnight the day before my flight informing me that the times had changed and to call them back at a specified number. Upon calling them, I'm informed that my flight is not only canceled is discontinued.When I ask what I'm supposed to do about getting to my destination, the agent was very detached and unsympathetic. I was offered a refund and not even apologized to for the inconvenience. I waited two weeks for my refund to process which still never came through. When I called them back to inquire about my lost funds, they nonchalantly tell me that my card number was invalid and therefor unable to process. I had to re-submit my information with them and am still waiting, 2 weeks later, for my money back for a flight I never took. I will never encourage anyone to fly with this airline, and will in fact warn my family and loved ones to steer clear of this company.
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Sky Airlines

12 July 2011 Arne
The worst airline I have ever traveled with. Unfriendly, rude and unprofessional cabin crew. Lousy food. I hope the cockpit crew is of better quality. They certainly can not speak English.
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East Air

03 July 2011 Guest
Never take this plane when traveling inside Afghanistan.
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Cimber Sterling

02 June 2011 Nicole
Worst flying experience EVER. We had a connecting flight through Cimber to Denmark from Rome, one of our earlier flights was delayed and we ended up being at the check in desk in Rome only one hour prior to departure - and they had closed. We couldn't check in, missed our flight, no one at the Rome airport worked for Cimber could help us, all they could do was give us the phone number of the main office in Denmark to call (closed from 12-1 for lunch). We called and in order to get on their next flight we would have had to pay $700 in addition to the $500 we had already paid for our two economy tickets (basically buy new tickets). And the 'customer service' lady had the nerve to tell us "well, other people seem to have made the flight, why couldn't you?"? We will NEVER fly Cimber again.
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Air Italy Polska

17 May 2011 maky rendon
this airline is bad!!!! we cant even make a reservation online! this is the year 2011 and this company wants to have flights from krk to ord but we cant eve purchase tickets online! and who is panoramatours???? they wont reply e-mails or wont pick up the phone.
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Monarch Airlines

11 May 2011 Guest
I wish to thank you all the cabin crew on the flight Mon 360-368 of the 20/27april 2011 for the friendliness, kindness and professionalism. Great flights, good spirit, great team.
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