All Nippon Airways Reviews

30 April 2026 12:04:00 Guest

Simple Steps to Cancel an Airline Ticket
Customer Service: 1*833::611'82.72

Canceling an airline ticket is usually straightforward when you follow the proper steps. Begin by visiting the airline’s official website or opening its mobile app. Sign in using your booking reference number and last name to access your reservation details. Go to the “My Trips” or “Manage Booking” section, where your itinerary will be displayed. Choose the flight you want to cancel and follow the prompts to complete the process.

Most airlines provide a 24-hour risk-free cancellation window, as long as the departure is at least seven days away. After this period, cancellation fees may apply based on the fare type and ticket conditions. In many cases, you’ll receive a refund to your original form of payment or a travel credit for future use. If you run into any problems, reaching out to customer support can help speed things up. Always check the airline’s cancellation policy beforehand to avoid unexpected charges.

23 December 2013 12:12:00 Guest

Comment on business class: Europe to Narita - Haneda to Europe
comfortable spaceous seat - good storage for personal belongings (wallet, watch, smartphone ...)
good food - very friendly and helpful service
good lounge in Handea -
that´s what your need - work as planned - smooth - noiseless - good!

20 August 2013 12:08:00 Guest

ANA offers great inflight service. However, it is absolutely terrible in terms of service outside the plane for non-Japanese queries. Its service staff on the ground (and phone services) barely speak English, making it quite difficult (if not impossible) to make an issue be understood. Furthermore, because of the very few available 'English' speakers, the waiting period to get possible information is terribly long - after waiting on the phone on hold for exactly 10 minutes, the system is made so that it automatically hangs-up on you. The system informs you that the delay has been long and therefore they invite you to call again and the line is automatically cut. So if the matter is urgent, you have to call over and over again. Of course, one could try to complain but then one is faced with the issue that the service desk barely speaks English and one responds to the query, it is to be informed that they are striving to improve but for now, nothing can be done.

And this is the service offered to Platinum members (Gold Star Alliance)... so you can imagine the service for non-members!