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Home / World airlines / Japan / All Nippon Airways

All Nippon Airways

Country: Japan
The second largest airline of Japan, domestic and international services
IATA code: NH
ICAO code: ANA
Membership in the alliance: Star Alliance
Head office: Shiodome City Center, 1-5-2 Higashi Shimbashi, Minato-ku, Tokyo, 105-7133, Japan
Phone number: +81 3 6735 1000, +81 3 4332 6834
Fax number: +81 3 6735 1005
Web-site: Year established: 1952
Main bases and hubs: Osaka Kansai International, Osaka International, Tokyo Narita International, Tokyo Haneda
Fleet: Airbus A320, Airbus A320neo, Airbus A321, Airbus A321neo, Boeing 737-700, Boeing 737-800, Boeing 767-300, Boeing 777-200, Boeing 777-300, Boeing 787-8, Boeing 787-9

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Reviews & Opinions of All Nippon Airways:

23 December 2013 Guest

Comment on business class: Europe to Narita - Haneda to Europe comfortable spaceous seat - good storage for personal belongings (wallet, watch, smartphone ...) good food - very friendly and helpful service good lounge in Handea - that´s what your need - work as planned - smooth - noiseless - good!

20 August 2013 Guest

ANA offers great inflight service. However, it is absolutely terrible in terms of service outside the plane for non-Japanese queries. Its service staff on the ground (and phone services) barely speak English, making it quite difficult (if not impossible) to make an issue be understood. Furthermore, because of the very few available 'English' speakers, the waiting period to get possible information is terribly long - after waiting on the phone on hold for exactly 10 minutes, the system is made so that it automatically hangs-up on you. The system informs you that the delay has been long and therefore they invite you to call again and the line is automatically cut. So if the matter is urgent, you have to call over and over again. Of course, one could try to complain but then one is faced with the issue that the service desk barely speaks English and one responds to the query, it is to be informed that they are striving to improve but for now, nothing can be done. And this is the service offered to Platinum members (Gold Star Alliance)... so you can imagine the service for non-members!

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All Nippon Airways Discussion:

13 May 2018 SU535

This is not the All Nippon Airways site here, nor the other air carrier site is here, but the discussions on the services of the cvil aviation of All Nippon here - one of the most expensice 5-star carrier in the world. If there is no flight information ( e-ticket number / reservation number, date , destinations/ origin / name ) , noone can reply without the correct and full data. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports / name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

05 March 2018 Wilfred O. Natividad

Dear Sir/Madam; This is to acknowledge with great appreciations for the kindness and goodwill extended to a senior couple facing a dreadful 24-hour trip to their destinations on February 12, 2018 on Flight 12 from Chicago to Manila. We are referring in particular to Ms. Julia Schneider who made all the stops to satisfy our needs. It is the devotion to her duty at the check-in counter at O’Hare Airport in Chicago that made our trip takes a pleasant shape, and a good start. Thank you, Mr. and Mrs. W.O. Natividad

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