All Nippon Airways Reviews

23 December 2013 12:12:00 Guest

Comment on business class: Europe to Narita - Haneda to Europe
comfortable spaceous seat - good storage for personal belongings (wallet, watch, smartphone ...)
good food - very friendly and helpful service
good lounge in Handea -
that´s what your need - work as planned - smooth - noiseless - good!

20 August 2013 12:08:00 Guest

ANA offers great inflight service. However, it is absolutely terrible in terms of service outside the plane for non-Japanese queries. Its service staff on the ground (and phone services) barely speak English, making it quite difficult (if not impossible) to make an issue be understood. Furthermore, because of the very few available 'English' speakers, the waiting period to get possible information is terribly long - after waiting on the phone on hold for exactly 10 minutes, the system is made so that it automatically hangs-up on you. The system informs you that the delay has been long and therefore they invite you to call again and the line is automatically cut. So if the matter is urgent, you have to call over and over again. Of course, one could try to complain but then one is faced with the issue that the service desk barely speaks English and one responds to the query, it is to be informed that they are striving to improve but for now, nothing can be done.

And this is the service offered to Platinum members (Gold Star Alliance)... so you can imagine the service for non-members!