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 ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Aeromexico

07 December 2017 Guest
Heathrow Terminal 4-Benito Juarez Mexico City the staff are very friendly and I was immediately welcomed aboard business class was very comfortable and was offered a lovely dinner and a great selection of drinks my seat became a nice fully reclined bed with a couple pillows not the most comfortable bed but still nice and overall smooth flight and a great first time with Aeromexico and the 787-8
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Flydubai

09 November 2017 Guest
Online booking system is highly flawed. Never let you amend booking on your own. You have to call FlyDubai numerous times if you want to change your booking. Also, anyone can cancel your booking by just getting a hold of your booking number. They don't ask for any confirmation or anything. Just can such as date of birth or phone number or anything just cancels it with one key stroke.
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Frontier Airlines

31 October 2017 STEPHEN
POOR experience with Frontier....FOUR hour delay at the front of our trip due to a pilot scheduling error (WHAT ???????) and then a SEVEN HOUR TWENTY MINUTE DELAY for our trip home which we thought was weather related but when my son tweeted about our horrendous experience , the person who tweeted back from Frontier said it was an employee issue (WHAT??????) when we complained to the customer service dept on the phone, they said they could not help us and to go to the counter at the airport....when we went to the airport counter , those people told us to call customer service... the good old run around.... also known as a sh*t show. NOT WORTH THE DISCOUNT TO HAVE THIS KIND OF SERVICE...
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Edelweiss Air

16 October 2017 Guest
Not many movie available, beverage with surcharge, staff hiding in between meals.... It was a code share with Swiss and Lufthansa but the service quality is very far from the standards of these other airlines. Next time I will try to be more careful and avoid Edelweiss operated flights.
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Mauritania Airlines International

13 October 2017 Alfred Famiano
The airline lost my bags on Monday October 09. It is now Friday, October 13 NO BAGS AND ABSOLUTELY NO HELP NOT EVEN A RETURN EMAIL. Be very careful when flying Mauritanian airlines avoid at all cost or keep yours bags with you.
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Shaheen Air International

06 October 2017 Farah
I Just had the worst customer service experience at Shaheen Airlines counter, Islamabad Airport,05 Oct 2017 I was on an official visit and had a confirm return ticket from Islamabad to Karachi at 7 PM. When I arrived at @ShaheenAir counter I was told that no record of my ticket was found in their system and I will have to buy a new ticket to board the next flight, which I already had and I told them that it was not possible and it might be an error in their database. As the tickets were confirmed last evening and moreover the tickets were booked through official channels. But the attendant remained adamant and maintained that I could not fly with the ticket I had. This took pretty long, either they did not have the systems for automating these small decisions, or they did not use it if it existed It was already late and the flight finally took off and I was stranded at the Islamabad Airport due to @ShaheenAir extremely unprofessional behavior and poor ticketing system. The situation took its toll when I was informed that they have now found my ticket's info in their system and due to @ShaheenAir system error they were not able to locate it before and now my next flight is at 10 am I arrived at the airport at around at 6 PM and stranded uptill now without food or water. not one #ShaheenAirline official turned up to offer explanation It was one hell of an experience @ShaheenAir never travelling from this airline again
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Buta Airways

30 September 2017 David
Be careful of the bag fees, they will add up. The checkin desk at Tbilisi was very slow and disorganized, with unclear queues. Many passengers who weren't aware of the extra bag fees had to move out of line to pay at the airline counter, then return and cut back in line to pay . They also only accepted cash at the counter for the bag fees (no credit cards accepted), which necessitates a further side trip back to a money exchange counter - who has cash from a country they're leaving from? Overall a pretty terrible checkin experience. I would avoid this one and fly with a real airline instead.
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Cubana de Aviacion

21 September 2017 Guest
a totally unreliable airline, will not adhere to IATA rules and / or regulations
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Air Europa

18 September 2017 Guest
To Whom it May Concern I have traveled in every continent with many different airlines and AirEuropa has the worst service of them all. Firstly, they had the longest and most inefficient check in line at the airport. Secondly, they sent my bag to the other side of the world (literally it was supposed to go domestic in Spain, but ended up in international in South America). Lastly, their bag location services are incapable of communicating with one another to help you. One tells you have to mail a form here, the other tells you to email here, all the while your bag is on the other side of the country. If you want to enjoy your travels, DONT FLY AIREUROPA.
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United Airlines

09 September 2017 Marlyn Martinez Jones
The worst airline ever. Customer Service is very poor and not professional at all We have an extremely horrible experience last week being stranded in Seattle for 3 days with much luck on getting us back home. THE WORST ever And I sending a huge complaint to FAA on this airline, I hope they go bankrupt
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THAI Smile

05 September 2017 IPS
Thaismile on board staff very rude and no consideration for the passengers Shortage of everything including water , beverages,food and not no coperation with the passengers Really hard to travel again
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S7 Airlines

18 August 2017 Michael
Completely unprofessional airline that only feeds stereotypes about Russians. Russians as a whole are exceptionally kind people, but members of S7 it's a 50 / 50. I have a medical service dog that I must have with me at all times, but because I'm not blind it does not apply to S7 when booking the ticket normally. Only code sharing with another One World member that you book the ticket through. Even then there are problems because many Russians still only view dogs as street animals or something cute to carry around in a purse. Total let down in terms of service and not in any way an international airline or a reflection of other One World alliance members. I have no idea how S7 is a part of the One World organization.
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DART Ukrainian Airlines

17 August 2017 Vira Logvynenko
With all responsibility i can say "it was the worse air company in my life". The flight was cancelled and started just the next day, during our 12 hours waiting in the airport represents of the Dart company were promised that the flight will start every 2 hours. I lost more than 300 and the company didn't refund my expenses.
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Air Canada

11 August 2017 Guest
Never have come across such crappy operation,lousy staff members and shity customer service. I had to deal with canceled flight,messed up booking, delayed flight and lost baggage ... all in one trip ! Day 6 and still missing 3 bags and all I get from customer service is "please don't worry we have escalated the issue" No call back, no apology and compensation and customer satisfaction does not exist in their dictionary
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Air Berlin

06 August 2017 Guest
Terrible experience flying with Auirberlin fr om Vienna to Abu Dhabi through TXL/Berlin on 4 August. The flight from Vienna was delayed for 3 hours, but the time it reached Berlin, the flight to Abu Dhabi had left 1 hour before. Many passengers missed their flights and had to wait stay over night in Berlin. On 5 August finally we boarded an aircraft to Abu Dhabi, which left with about 20-30 min delay due to various reasons, one of which some issue with an aircraft door that they could not close. When we arrived to Abu Dhabi, the troubles continued -- our luggage was missing! Airberlin had more than 12 hours in TXL/Berlin to organize our luggage and load it on the airplane and they failed to do it. Now the buagge is lost, not traceable. It is quite a challenge to contact Airberlin. My local operator responds that the phone numbers are not extistent when I call Airberlin. When finally I managed to reach Airberlin operator she was rude enough to tell me that lost luggage is not the problem of Airberlin and that if I should go to the Lost&Found of the airport wh ere the luggage was lost -- presumably she means that I should travel to TXL/Berlin to personally look for my luggage?
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Travel Service Hungary

28 July 2017 Zoltan Czigler
They cram too many people into a charter plane, and as a consequence they also have a ridiculously low hold luggage allowance (15kg). Staff generally OK, except for three members of the crew (including the Captain) that flew flight 7O 5085 from AOK to BUD on 27-JUL-2017. They treated me like dirt while boarding, and when I complained they treated me as a flight hazard. Better not book any trips with any tour operator that charters this airline!
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Garuda Indonesia Airways

25 July 2017 Rusdi Geno
Hello, Our original reservation was 6GSPC9. Our flight got canceled on June 30, 2017 from Sorong to Makassar, and we had to stay overnight in Sorong till July 1st. Meanwhile we already booked a hotel at Grand Clarion in Makassar for June 30 - July 1st 2017. And since our flight got canceled, we lost our room at the Grand Clarion and we paid $57.43 (not refundable). We need to be reimbursed for the amount above. Please contact my brother (Yusran A. Geno) in Makassar, since I live in the USA. His number is: 6281342082055 . Please email me ASAP since this issue has not been resolved. Thank you. Rusdi Geno (rgeno101@gmail.com) We have been flying with Garuda since we were little, but this time due to complaint above which: Garuda refused respond to our calls or email, never received the refund we asked, which they owed us. We also had our cousin call Garuda about the complaint, but no one picked up the phone, it seemed as if they tried to avoid customers' complaints in general. I would definitely tell my families and friends NOT to use Garuda anymore. There are other good airlines out there who are willingly respond to complaints.
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Ural Airlines

17 July 2017 Guest
never buy from ural airlines, fraud company, they take ur money and thats it , their site doesnt work properly, cant reach customer service line, never pick up phone, their office staff wont help you even the rep in the airport is not willing to help, keep away from them
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Evelop Airlines

16 July 2017 Guest
Horrible flight, uncomfortable seats, narrow, unfriendly staff. Staff was sleeping during the flight.
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Cathay Pacific

12 July 2017 Guest
The Cathay Pacific website lists local offices' details but the Philippine email addresses get returned undelivered. Last year I had no problem contacting the Ticket Reservations office via email, this year I had to phone them. I simply want to change my return date to the U.K. and after 4 days of trying and receiving a promise that a new itinerary would be emailed to me, I have got nowhere. Last year I praised their Customer Service at Clark Internationa a they dealt with a similar request in a highly professional way; this year I can only say I have never had such bad cusomer service. I have been travelling from U.K. to the Philippines since 1997 and done approximately 40 flights, and this is the first time I have had Customer Service problems. Shame on you Elaine at the Clark International office as you have caused me a great deal of stress and at the age of 81, I can do without that. Robert Shields
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BH Air

04 July 2017 Guest
Poor customer service. Refuses to met obligations for delayed flights. Engages in denying boarding to passengers with valid bookings and boarding cards. Better to avoid if at all possible.
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Finnair

26 June 2017 Cenker Johann
Awfull Customer Services, no Information about reason of delay in flight from Kopenhagen to Helsinki. 2 Hours delay, plus one hour waiting in plane. No water for economy class, even there were a lot of kids in board. We could here from Business class the Stewardess: Do you want more Champagne? Some more water? Economy class people didnt existe for them. Than arriving in this province town Kopenhagen at 01.00 in the morning. No Metro, no Bus, off course FINN AIR was Not able to organise ONE SINGLE BUS to the Center of Helsinki. UNBELIEVEBEL. Endless waiting for Taxi. Never again with this third world Airline
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Air Cote dIvoire

26 June 2017 Guest
Very Useless airline. Flew business class from Lagos to Monrovia on this airline got to Monrovia only to discover that baggage had been left in Abidjan. No apology, could not understand why baggage tagged priority could be left behind. Never again will I travel on this airline
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SBA Airlines

10 June 2017 Luisa
This airline should be upfront with their customers about their delays. It would avoid lots of headaches and frustrations if they were honest about the real departure time instead of making up stories about having equipment failure and keeping you hanging for hours and days at the airport. There are much better options even if it means paying more money.
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China Eastern Airlines

08 June 2017 RAMIZ
very bad airlines. i was flying from mu555 international flight, there is no puntuality for departure. very crouded international flight as like street shop. there are some people doing bussiness ,they always tell you take my things. there is no separate line also for them. wrost experience. donot fly with china eastern airlines. and one thing i forgot to tell you about the food now a days its worst food . my advise dont choose this flight....thanks
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Singapore Airlines

29 May 2017 Geoff
I flew into Wellington with Singapore Airlines and will do so again soon. A truly great experience all round. A wonderful scenic approach to a wonderful Capital city worth visiting. Airport and Airline have my vote.
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Lucky Air

04 May 2017 Guest
Highly disgusting, very frustrating and most unreliable. No phone number is correct. No customer service available. Never book a Lucky Air Flight, you will be in soup and will have no reach to either to Airline nor any representative. Thanks Dr. Asvene Sharma Ph:+86-1380-9296804
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DOT LT

27 April 2017 Dambuster
Just flown on a Stansted flight on one of these ancient, grubby and dirty aircraft LY DAT which too me back to the soviet era. The Lithuanian crew could barely grasp English and the landing was crude and scary. FlyBe should not damage their reputation further and stop leasing these people now or hand over the route.
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Interjet

17 April 2017 Kelly Walraven
We have been very satisfied with our experience with Interjet. American Airlines has been less than satisfactory and United is not even a consideration. We used to fly Aeromexico, but decided Interjet is better. Only problem is booking.
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Tarom

10 March 2017 Guest
Disapointing. They cancel flights like Alitalia. For Iasi-Bucuresti-Paris, they cancelled the first leg and suggested an alternative that leaves Iasi later the second flight, from Buc leaves to Paris. Need I say anything else? I expect more changes/cancellation until my departure - it's not too late. Probably good enough for Romanian standards. If you are really flexible, for the money, you may be able to work around things like this.
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Korean Air

20 February 2017 Guest
Service from IAD (Dulles) to Incheon (777-300ER) is outstanding. Ticket premium is about 15-20% above coach on western airlines (such as United), but you get a standard 34" of legroom. Bathrooms are actually cleaned during the flight, and they have nice amenities in the coach bathrooms. Flight attendants are very helpful and pleasant, and readily assist families with young children. Much more pleasant flight experience than competitors, and aircraft are newer, in general, and cleaner. Highly recommend.
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El Al

29 January 2017 Guest
Planing to use ELAL, think twice and read first I missed my return flight due to improper information given by ELAL representative. I spent an entire day arranging next flight and I had to pay $475 to get the next flight, not to say I had to stay 2 extra days in Israel and lose 2 working day in the USA. Nobody care to listen, on the phone, in person at main office in Tel Aviv and not at the airport, all it matters was the additional cost of $475. Even though the original flight had many empty seat and the flight I returned also had many empty seats. Any other Airplane would have accommodate me on the next flight at no cost, specially when both flights were half empty and most important the whole incident was ELA fault. The flight was delayed 1.5 hours due to the captain arrive late to work, maybe because of that food was served in a rushed, awful service, the entertaining center was not functional (this is a 12 hour flight). the light were dimmed right after the meal and I went to sleep on a 3 empty sits next to my sit. 30 minutes later i was waken up by the flight attendant and i was asked to return to my original sit. To my DISMAY a few minutes latter another flight attendant showed up with pillows and blankets and accommodate hjer self to sleep through the night. Obviously with all the flight attendants sleeping in all empty sits you could not even get a drink during the night. I was told to to complain when i get back to the USA, I did. I sent 5 emails, fax twice, they acknowledge receiving my complain but will respond later due to many other complain, 3 months ago My worst experience ever and I will discourage anyone from using ELAL as their airline. I will be going to Israel every 2 years because my family is there but NOT with ELAL
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Myanmar National Airlines

07 January 2017 Guest
I flew with Myanmar National Airlines from Bagan to Heho and a second time from Heho to Yangon. Except for the delays, which I heard are common for most airlines having flights in Myanmar, everything went smoothly. Cabin crew was nice, beverages and food we receives was good, price of the tickets very convenient. I would recommend MNA.
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Nesma Airlines

15 December 2016 Buno
Very bad airline. Avoid! I had a flight today to Cairo from Jeddah and they just cancelled without any warning. They don't answer the phone and leave the passengers stranded without any nesma contact at the airport. Worst airline ever.
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TAME Linea Aerea del Ecuador

14 December 2016 Guest
First time flying with Tame and the last. a nonstop flight that was supposed to arrived to Guayaquil at 3:30 did not arrived to Guayaquil until 7:30 I did not come out to meet my family until 9:45 because my luggage did not arrived. and could be not located. And all they could tell me is to come back to airport on Saturday when today is Tuesday, this is unacceptable passenger were asking for extra water and they will say no.
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Iberia

01 December 2016 Hausmann
As a very loyal customer who flies with this airline every year in Business Class I am now extremely disappointed at the service we have received from Iberia as to the loss of all our luggage registered, one still missing and the information given by their call center is based on what you can read yourself in the WorldTracer site which has been totally incorrect. These agents can only repeat over and over again the same wrong info. When asked whether there is a possibility to talk to a supervisor they all either say there is no supervisor or that the supervisor cannot offer more info that they had already given thus they are not going to pass the call. When asked if they have any other contact phone number or the one of Madrid Iberia Headquarters they state that they have no phone numbers and that is it. Talking to many other frequent travelers and the rating that Iberia is now receiving should warn corporate officers that their policy of lowering cost by reducing to the bare minimum their staff and offices is not working and they will lose more than what they are saving. Star caring about your customers, especially as our family, if noy it will backfire on your business big time
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Sky Airline

30 November 2016 Travel Agent
Customer service is lacking. when my passenger arrived at the airport Sky could not "find" his electronic ticket so charged three times as much to replace a perfectly valid ticket. Then will not work with us for a refund. It's the same as stealing in my opinion...very poor. May want to avoid even if the fare is lower. Any problems and you'll be on your own.
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Royal Flight

17 November 2016 maksim egorov
the flight was operated on time... the meal was tasty. cabin crews also smiley and helpful. From Moscow to Phuket , it was smooth flight. Thank you
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Enter Air

08 November 2016 Y.B.
Trip from Kiev to Tel-Aviv 6th of Oct'r. Flight was late to board by 2 hours. My seat & several others were not able to tilt back a bit for comfort. The folding table is smaller than I've seen on any plane since the very old Aeroflot Yukolev's I was on over 20 years ago, the carpet was detached from the floor in several places causing people to trip numerous times. Toilet small & cramped space more than on other airlines. All the crew members had faces like they were mourning their parents, announcements were in Polish, very few were translated to the languages of the majority of the passengers (English & Hebrew). One man offered to translate to Hebrew & was half the time refused. The food served was a disgrace, drinks no better. I suspect the pilot bought her license to fly in a 5 & dime store, the "comfort" of the flight was more like a "hill train ride" in an amusement park - though as a flight it was far from amusing. And some items were stolen from my suit case. And the company is refusing all responsibility.
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Juneyao Airlines

07 October 2016 Guest
Do not fly with this airline! It seems to be a scam, they don´t reply to messages, are not reacheable by phone, and it happened to me and someone else before me that we paid without getting any confirmation/ticket whatsoever!
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Condor Flugdienst

19 September 2016 Bella
If you can, don't book with them. They have just changed the baggage allowance, a week before my flight to Germany. Now I can take only 6 kg, instead of the already stingy 20 kg plus 6 kg in cabin. As I'm moving there, this is a real inconvenience. I had booked my flight months in advance, and even so, never thought this would be a possibility, not even in my wildest nightmares. Really: KEEP CONDOR OFF YOUR MIND! It's not worth the saving. And I still have to see if the flight is not a pain!
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Delta Air Lines

01 September 2016 Krisfaith3
So disappointed...this is our first time using Delta. We have had 2 major flight changes within a 3 month period. One we were not even informed about, we decided to check four days before departure. Each time we had to rebook so we could keep our original itinerary. . This last time we ended up losing our seats, and now we are not seated together. The supervisor was informed of the issues we had, and said we can do nothing and there is no one you can speak to about our concerns. Will not fly Delta again.....I advise others not to as well!
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Borajet

17 August 2016 Rebecca
They cancelled our flight without informing us and we got stuck at the airport. We had to buy another ticket to go to out destination and paid 950tl ($400) judt because of them. Also, they haven't gave our money back yet. Even though it has been a month since they cancelled the flight. Never ever again would i buy a ticket from them again! The worst airlines, shit customer service. I don't recommend it to anyone
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-

09 July 2016 Guest
First time traveller to Russia, first lesson learnt, NEVER fly VIM. Arrived at airport, 6 out of 8 flights delayed were VIM. Mine delayed by 13 hours, most by at least 5 hours. BTW, you cannot buy cigarettes at Russian airports, be warned in both cases.
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Zimex Aviation

05 July 2016 Guest
Excellent service & wonderful team. I must admit that flying over South Sudan is not exactly my cup of tea, but the crew made me feel safe and rendered my experience very pleasant.
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Germanwings

21 June 2016 Guest
Just terrible. Avoid if possible. Customer service doesn't exist, they just treat you like a piece of ... luggage. I should maybe try DHL? Last week, I had 1 return flight. 1st flight was overbooked so I was denied and needed to come back 24h later for the next day flight. Next day flight arrived at destination with 2 hours delay. Return flight was already boarding 30min late. Once they locked all passengers in the plane, they announced a 2 hours waiting time, inside the plane... no drink, no food was served. Hopefully, we could start with only 1h30min delay but all in all it was my worse trip ever.
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Iran Air

16 June 2016 Potra
I have had a very good fight to Iran by Iranair, the food and service was very good to me,.
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Volotea

15 June 2016 Guest
Our flight has been delayed and no information has been given until the very last minute - when everyone were waiting at the gate. The staff clearly had no idea of what was going on and was rude. The company didn't give information and apparently wanted to keep us all waiting - this was completely irresponsible and unacceptable - we are definitely not using volotea again
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Aerolineas Sosa

31 May 2016 Manuel
This is the worst airline I have ever used; unfortunately I can't give them below 1. The worst customer service, the most rude and unprofessional staff, seriously worthless. We arrived the airport 2 hours in advance from the West Bay Hotel and they didn't want to provide us tickets saying that the plane was overbooked, when they were still offering tickets to the locals. They overbook the flight on a Memoral Day Weekend and since the seats are not numbered it complicate things furthermore. We request to speak to the manager and the staff NEVER informed him/her, stating that they did everything to get us in the plane, when they didn't even checked us in. Horrible experience. We ended travel back home in separate flights and airlines.
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Sky Wings Airlines

26 May 2016 Guest
Was delayed for 16 hours at Larnaca on the return to Birmingham. No announcements, coffee, nothing. Then they tried to get out of paying compensation, passed the buck to everyone else, then had their licence revoked but are still flying under another name!! Rubbish.
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