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Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Aeromar

05 November 2018 Gloria Norris
This airline provides terrible service. They oversale their flights, do not train their employees properly to deal with crisis and then, they brake airlines safety protocol. This airline actually checked my suitcase, put it in the plane, but didnít assigned me a seat. They didnít get the suitcase out of the plane, but flew it to my destination city. Now, I canít find anyone to help me retrieve my suitcase and no one seems to know what to do. The agent in Oaxaca, Mr. Diego Leal lied to me telling me there was going to be someone at the airport at 4:00 am to give me my suitcase. They mistreat their customers and provide an undignified service and cause tremendous stress with the ineptitude of their employees. I wish I could recommend this airline but they are not trust worthy.
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Air China

02 November 2018 Stephanie Forster
Had to cancel tickets due to unforeseen circumstances, still waiting for a refund 8 weeks later without being able to get a straight answer via my travel agent or myself. Disgraceful customer service
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Vanilla Air

01 November 2018 VanillaRage
Very poor airline indeed and their collective weight limit of 7kg max is a disgrace too. Unless you're going away to Japan for a 1 or 2 days there's no way that anyone can remain within that low threshold. From my observations it looked like everyone was caught out by this ridiculous restriction and had to fork out. Avoid and book elsewhere is my advice.
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Air Serbia

31 October 2018 Ana
i can just say the same thing that was already writtne. luggage was lost/left in Beograd, and i was traveling to Athens. Got it by some miracle and persistant calling air Serbia 4 days later. 2 months passed since then and no answer no info for my refound. AVOID, not worth the money saved as it was cheaper than other airlines. Not worth at all
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Pobeda

30 October 2018 TheNomadTraveler
Pobeda supposedly started their online checkin procedure several days ago. Only problem - it doesn't work. I arrived at the airport today to find it was "my fault", and the fault of every other Pobeda passenger at the check in. Due our "fault" we all had to pay 25Euro check-in fees, but they only take Turkish Lira for credit cards at their cashier. They then charged 200 Turkish Lira (32 Euro), but said that if we go file a complaint "in person" at a Pobeda office in Moscow, they will reimburse us (25 Euro). No apologies at all. This was my first and last time to fly Pobeda. I flew Pobeda from Moscow to Istanbul 5 days ago. While it was not chaotic, their customer service was poor. DON'T FLY POBEDA. You are warned. Oh, and none of the seats recline! If you pay more to board early, they simply let you board the bus to the airplane first; you don't get to the airplane any more quickly!
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Kenya Airways

29 October 2018 Anderson
Best airline in terms of comfort and hospitality
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Air New Zealand

28 October 2018 Guest
great experience
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Cobalt

27 October 2018 borigi
I have unflown tickets on cobalt worth 500euros and they no longer operate. Nobody can refund me! People who paid with cypriot credit cards will be refunded. I paid with my french credit card.No refund! Do you think is logic? I can only name this a FRAUD. And not only on behalf of the airlines but as well from the local Authorities.... Third airline to cease operating in less than 6 years in Cyprus! Cyprus Airways, Eurocypria and now Cobalt Congratulations!
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Hainan Airlines

26 October 2018 Guest
Hainan Airlines can be the china based airlines that can be provide the high quality service in low cost, just because every on can travel will them. This airlines can depart too many customers everyday after that they can maintain the 5 star services to their customer and the services have maintain the quality. Their customer service is also helpful for the customers they can call on Hainan Airlines Phone Number 1-844-313-4734 to know about the flight status and details.
 
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Insel Air

17 October 2018 Guest
I booked a round trip flight for me and my wife from Aruba to Curacao leaving on 11/16/2018 and returning on 11/21/2018. I received an email from them yesterday stating that the return flight had been canceled and they booked me on a flight almost 7 hours later. This would make me miss my connection to United cost me 300.00 per person to change the flight to a flight the following day and cost me an overnight stay in Aruba. Around 900.00 total. I called their customer service line and they told me that I could get a full refund by emailing info@fly-inselair.com. I sent the email and they replied and said they could not refund the ticket cost even though this violates article 10.2 of the carriage agreement. After several emails back and forth I contacted my credit card company, provided them all the emails and they agreed to reverse the charge. They also told me there have been numerous complaints to Visa and MasterCard about this company. I also researched it a bit and the company is in bankruptcy and only has 3 planes in their entire fleet. If you have already been screwed by this company just file a claim with your credit card provider.
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Brussels Airlines

12 October 2018 Guest
Trash airline. My checked bag went missing in June and here we are in October nearly November, and their customer service is still ignoring me. I've reluctantly forwarded this to my insurance. Take carry ons if you're foolish enough to use this airline.
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Oman Air

09 October 2018 susheel singh tomar
First time i travel in Oman air line lhr to muscat i really feel that i am with five star air line
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CSA Ė Czech Airlines

23 September 2018 Jacco
I would give this 0 stars but I can't. The shittiest customer service in the world. I would advice to pay the extra money for another airline. Delays and loss of bags is a nightmare to deal with.
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YanAir

23 September 2018 Ludmila
I bought tickets for flight from Odessa to Batumi on 8 September 2018 , came to Odessa airport and can't find the flight.Airport staff told me that this airline cancelled flight without any notification and provide me contact email.Trying to contact airline for refund was unsuccessful,this is a SCAM. Never,never buy tickets from this airline.
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Jetstar Airways

17 September 2018 Guest
if you dont want hassles ,dont fly with jetstar if you like trouble and cancellations than do book with them
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LIAT

16 September 2018 Noelise Xavier
I travelled with liat airlines and must say how disappointed I was with the service My flight was at 7 :05 am I arrived.at the airport.at 5am for a flight to Barbados.1 which.was one hour flight . I checked in and hour later was told that.the.flight was cancelled and we will.be on the 11 am flight.when that time they announced that the weather conditions was not good.to travel the plane.couldn't land but within that.period Seaborne airlines landed without any problems DHL plane came without any issues .they then announced we would be on the 3:15 flight collected our passports and change flight details Passengers who came in after us was sent ahead of us and their explanation was that a plane.is coming.for us from Antigua and will be there.at 3:15 At 3:15 more passengers was sent and of us with another.excuse that the plane was coming in at.5 :23 ticket change again at 6: 15 they announced that flight was.cancelled and.blame the weather And came it was act of God how.was it that act of God cause only some passengers to get to their destination and others not if Many of us missed our connection and had to pay for hotel accommodations for the night the.airline refuse to assist in any way I had to purchase another ticket for my flight with Jetblue because I didn't show This experience was the worse I have ever had. I.must say how dishonest the manager was Mr Raymond pretended that he had.call JetBlue he had resolved the problem and assured me my JetBlue flight was reschedule but nothing was further from the truth. I will never.again travel.on Liat airlines and think that the Caribbean people she stop flying with liat this airline is very unreliable.
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Eurowings

07 September 2018 Charles K
We have been waiting for 40 minutes to get through to the UK customer service centre of Eurowings, which initially said "Your wait will be around 5 minutes"! We had to search for the telephone number because expecting to fly in just 14 hours we have been trying to check-in, WITH NO SUCCESS. We completed ALL personal information correctly and precisely within one minute, and have since had to waste more than 45 minutes waiting for a response from our phone call. It was only after a 10 minute call to the German HO that we were told there was 'a little problem' online. None of this was visible online. V poor service
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Turkmenistan Airlines

21 August 2018 Perdip kalia
Traveled on the 17/08/2018 from Amritsar to Birmingham flight departure 06.10 arrival time 13.10 UK time how ever that did not happen I got back to UK 20.17 their was no communication at Ashgabat by staff for the reason of the delay the worst was no food or drinks were offered until passengers complained, no WiFi, Internet cafe not working, got charged £3.75 for a small sneakers bar I mean small, the worst staff Iíve ever come across from the cabin crew to airport staff in my life I will never use this airline even if they offer a free ticket.
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Qatar Airways

17 August 2018 zach
best airline ever you should book it !
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AlbaStar

08 August 2018 Guest
will not be using again flew on a Thompson (now tui) holiday where they became our flight 4 weeks before we flew as a result our departure time was delayed 6 hours 4 weeks before we got to the airport (lack of seats on the new carriers planes was the cause) because of this and the 1 hour delay on the day of travel at the airport we arrived in Mallorca at 10:30pm and then had to travel 2 hours to the hotel blow is my experience with the various aspects cabin crew: lovely and helpful only while in flight while on the ground couldn't be bothered to help plane: old but serviceable for a short flight of up to 2 hours staff in airport: lovely and helful but not punctual (didn't even open gate on flight back to uk till 5 minutes before check in was due to close) punctuality: god awful 1 hour delay without explanation on way out and 3 hour delay without explanation on way home catering: when food was actually available on the flight there was a poor selection but it was not bad quality however on our flight out there was no food available at all overall rating 1.15/5 will actively book my own flights separately if I ever encounter Thompson changing me to them again even though it will mean paying for 2 additional flights to the destination the extra £400 will be worth it just because of how bad they were
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Royal Brunei Airlines

04 August 2018 Rahman Kiram
The best and very near with Lufthansa , Germany
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Mahan Air

30 June 2018 Guest
Will never fly with this airline. They were very misleading with the cancelation policy or changing of flight. Agents will try to blame the passengers and will not accept responsibility. Contacting them via email or phone is a nightmare. Do yourself a favor and fly another airline.
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Air Arabia

24 June 2018 Guest
To Whom it may concern, My name is Stenio Venh de Sousa Soares born on 07/03/1980 with the passport M959710 and Iím writing this letter in order to inform you of an unfair treatment Iíve been exposed to with airarabia. On the 23rd of June 2018, I had a flight fr om Gatwick-London to Tangier-Morocco at 21:00 with the reservation number 56671996 at a cost of 214.30 GBP, Iíve arrived 19:45 at Gatwick airport, One hour and 15 minutes before the flight, when I was going to get in the checking luggage area, someone of the staff told me I couldnít get in with the printing reservation, and that I had to go and find the airarabia branch to ask for the boarding pass, when I finally found it, there was no one to assist me, Iíve asked the balcony of informationís wh ere could I get some assistance, they gave me a phone number (09067110004) that wasnít working, only after I found a place to charge my mobile, I could access the internet and try to find airarabias number on the internet(09067110009), once Iíve done it, tried to explain the situation to the customer service office for more than 20 minutes at 50p a minute ( minimum 25£ Iíve spent. They didnít understood that I was on time, and that in my perspective I deserve to be reimbursed of the value of the flight, I couldnít make my point across because of the expensive rates airarabia has in a phone service that should be for free, your clients are the most important part of any business, threat them right and they will come back and advertise your company with good feedback for free, I believe no one would be satisfied with the quality of these procedures, why donít you aim for better quality service? This company should represent Morocco! The reason for not wanting to help me, was that the call was made 20/30 minutes before the flight, so the customer service representative kept saying I arrived late, which I didnít, I ask you for your comprehension and consideration, Iím a regular flight user, this has never happened to me, sometimes I arrive 45 minutes before the flight and Iíve always managed to catch the flight, thereís always someone on the balcony willing to print the boarding pass, and if Iím really late, the airport staff will eventually ask the plane for a couple more minutes or grant me a quicker passage through the luggage check. I want to remind you that we should act on the principles of good faith, and I canít see that with the assistance I was given; - The main reason for not catching the flight was not having the boarding pass; - Airarabia branch was closed making it impossible to print the boarding pass; - No customer service phone number was available; - Customer service representative kept saying I was late which I wasnít; - Paid 25.00 GBP for the calls in less than half an hour call (while you are waiting for someone to answer, you are already paying) -Had to pay for transports to exit from the airport at 15.00 GBP; - Cancelled reservations at hotel; - Missed a priceless gathering of professional colleagues and friends; - Unable to use my vacation days getting to know such a cultured country!! (priceless) Please reply with what can you do to assist me, still want to visit Morocco, or reimbursement of the 214.20£, I really believe and hope you will understand the whole situation, and how unfair it is if Iím not the one to blame. Kind regards and hope to hear from you soon, Stenio Venh de Sousa Soares 24/06/2018 www.tripadvisor.co.uk/ShowTopic-g298064-...
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Air Niugini

10 June 2018 Derol Kora
I am one of the student of Mapex training institution currently taking the course of Domestic fares and ticketing.Well from what I've learnt ,Air Niugini is a world standard organization that provides the best and quality services both locally and internationally through bigger and better fleets that is faster,e efficient and has alot of payload and more comfortable that attracts foreigners and citizens in Papua New Guineans as well..
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Lion Airlines

06 June 2018 Dana Johnson
Lion Air is horrible. They lost (stole) my luggage. How is it possible that luggage can be lost between two flights of a total of 1.25 hours? Went from Labuan bajo to Denpasar then to Lombok. They do this route every single day and you would think they have it down to a science. Not a chance. The level of customer service is so substandard it should be illegal. I sat in their office in the Airport in Lombok and they didn't even make a phone call or send out an email to find out what's happening. In fact they asked me to write down my name, phone number and email address on a piece of cardboard. So unprofessional its pathetic. It's simple, my bag was stolen, not lost. They have a reputation for doing this and everyone needs to be aware. The sooner they are out of business the better. There are better Airlines. Don't gamble with these scammers.
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Virgin Australia

27 May 2018 Valery Rotko
Hi, It's very poor & not responsible company. More than 4 months we have no any compensation for lost bag with private articles. The Claim Form was filled & sent but VA is paid nothing & is fully ignored of international rules for lost baggage. Attention for everybody !!! Do not fly by Virgin Airline because VA has no any responsible for our customers. The aircraft was bad cleaned & was very worn, also
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Southwest Airlines

23 May 2018 Gus P.
Flew Southwest last weekend to San Juan, PR. Flight was delayed out of Tampa for over 2 hours (no fault of the airline), however, they awarded each passenger a voucher for another flight for the inconvenience. Now that is what I call outstanding public relations. P.S. The round trip flights were both comfortable and smooth, not to mentions the flight crews were at the top of their game.
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Flybe

17 May 2018 Guest
Great service low fares can't complain for domestic flights I always choose flybe
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Servant Air

08 May 2018 Robert
Servant has the best prices and best service in Kodiak.
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Qantas

28 April 2018 Muhammad Aliyan
It's an fantastic airline because of their friendly and helpful crew.
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Small Planet Airlines

07 April 2018 William Jones
Flight out from Manchester to Cyprus delayed 9 hours - flight back delayed 13 hours and they refused compensation- absolutely disgusting
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LAW - Latin American Wings

28 March 2018 Guest
Horrible. I had a flight iwht them that twas delayed 3 hours and caused us to miss a connector. We were not reimbursed for 1) our second flight, 2) the the hotel we had to get in Lima, Peru and 3) the new flight we had to buy the next day. I have sent several emails to the customer service of LAW, but no one has responded. It has been 3 months. DO NOT FLY THIS AIRLINE.
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Airblue

18 March 2018 Amjid khan wazir
Delayed by 14hours on 27.12.2017, spending whole night and day at the airport was miserable and staff was neither arranging a refund or a stay somewhere in hotel nor was in a mod to tell us about the delay.
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Trans Maldivian Airways

06 March 2018 Guest
The most fun flights I've ever had; the chance to watch the pilots in action is quite an experience; the crew are very friendly, the scheduled flights were on time unless the weather closed in, which indicated to me that they are not risk takers! Thanks TMA, flying with you was a pleasure!
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LC Peru

23 February 2018 Guest
For anyone thinking about flying with LC Peru, please be warned. We had a flight booked with them that was cancelled one week before it was due to depart. Although guidebooks and travel websites state that flights can be cancelled due to bad weather, this was clearly not the case in this instance. We have never received a refund. This is theft. We have had lengthy e-mail exchanges with two different departments within the same company that do not communicate with one another, each time with a different person. They said they no longer had our details from when we booked the flight and demanded copies of our passports, bank accounts, and contact details via unsecured e-mail accounts, yet we have never received our money. We lost a lot of money and time as a result.
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Azul

15 February 2018 Hendra Winardi -
Was a very bad impression on the yesterday flight 9700 from Viracopos to Fort Lauderdale 1 Delay fllght about almost 2 hours stay on board, and by the time the captain anoucem us, that they waiting for one Crew ia stuck at the trafic acindent, and waiting for her to start ???? Very strange - has Azul no other that can replace her, if this is must?? 2 the delay was not minutes but almost 2 long hours, and the plane was freezing, no survices on board till you are in the air 3 there is a penalty the hours on the ground for the company extra cost? 4 This is my protest and if there is mechanical problem we easy can accept it, but not this time, lack of personal support at the airport to replace , is not an excuse 5 Please accept this , as a quality services for the company and not to blame , I heard from people the service in the plane is better that the others, but my experience this first flight is NOT Hope this is my input and hope the company can correct it asap, like to hear later if you have it an answer, Regard Hendra Winardi - 5390069860 and Hedianti Lesmana (wife)
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Trans Guyana Airways

05 February 2018 Guest
I had a return flight from Brazil to Lethem, Guyana back in September. My connection in Manaus was delayed and so it was obvious that I would not make my flight from Lethem back to Georgetown, which happened to be the last one of the day. The representative from Azul Airlines tried to call the Trans Guyana Airways number printed on the passenger ticket and baggage check but no one ever picked up. She finally wrote a letter which she gave to me to take back. At the hotel I also tried to get through via phone and TGA website but was unable to do so. The next day back in Guyana, I was recharged the airfare despite my explanation and that of Azul Airlines. Speaking with the TGA supervisor did not help and the 5 emails I have sent to the company requesting a refund have been ignored. I will never fly TGA again and discourage everyone else to do so as well. The worst customer service I have ever encountered.
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AirAsia Zest

23 December 2017 Guest
Absolutely terrible airline, always late, unhelpful staff, many safety issues.
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Spirit Airlines

15 December 2017 Guest
Booked a flight to Denver. Upgraded my seats for extra leg room. Before take off my partner & I were asked to move due to plane imbalance. Flight crew were not able to move us seats with extra leg room. I told the flight attendant that we paid extra for the extra space. Attendant wasn't able to do anything about it on the flight but that we shouldn't have a problem with getting a refund if we contacted Spirit. So I contacted Spirit once I returned. I don't know why I thought I would be able to get a refund from Spirit. I heard so many bad things before my flight. So if you pay extra for your seat don't give it up for anything cause you won't get a refund.
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Aeromexico

07 December 2017 Guest
Heathrow Terminal 4-Benito Juarez Mexico City the staff are very friendly and I was immediately welcomed aboard business class was very comfortable and was offered a lovely dinner and a great selection of drinks my seat became a nice fully reclined bed with a couple pillows not the most comfortable bed but still nice and overall smooth flight and a great first time with Aeromexico and the 787-8
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Edelweiss Air

16 October 2017 Guest
Not many movie available, beverage with surcharge, staff hiding in between meals.... It was a code share with Swiss and Lufthansa but the service quality is very far from the standards of these other airlines. Next time I will try to be more careful and avoid Edelweiss operated flights.
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Mauritania Airlines International

13 October 2017 Alfred Famiano
The airline lost my bags on Monday October 09. It is now Friday, October 13 NO BAGS AND ABSOLUTELY NO HELP NOT EVEN A RETURN EMAIL. Be very careful when flying Mauritanian airlines avoid at all cost or keep yours bags with you.
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Shaheen Air International

06 October 2017 Farah
I Just had the worst customer service experience at Shaheen Airlines counter, Islamabad Airport,05 Oct 2017 I was on an official visit and had a confirm return ticket from Islamabad to Karachi at 7 PM. When I arrived at @ShaheenAir counter I was told that no record of my ticket was found in their system and I will have to buy a new ticket to board the next flight, which I already had and I told them that it was not possible and it might be an error in their database. As the tickets were confirmed last evening and moreover the tickets were booked through official channels. But the attendant remained adamant and maintained that I could not fly with the ticket I had. This took pretty long, either they did not have the systems for automating these small decisions, or they did not use it if it existed It was already late and the flight finally took off and I was stranded at the Islamabad Airport due to @ShaheenAir extremely unprofessional behavior and poor ticketing system. The situation took its toll when I was informed that they have now found my ticket's info in their system and due to @ShaheenAir system error they were not able to locate it before and now my next flight is at 10 am I arrived at the airport at around at 6 PM and stranded uptill now without food or water. not one #ShaheenAirline official turned up to offer explanation It was one hell of an experience @ShaheenAir never travelling from this airline again
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Cubana de Aviacion

21 September 2017 Guest
a totally unreliable airline, will not adhere to IATA rules and / or regulations
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Air Europa

18 September 2017 Guest
To Whom it May Concern I have traveled in every continent with many different airlines and AirEuropa has the worst service of them all. Firstly, they had the longest and most inefficient check in line at the airport. Secondly, they sent my bag to the other side of the world (literally it was supposed to go domestic in Spain, but ended up in international in South America). Lastly, their bag location services are incapable of communicating with one another to help you. One tells you have to mail a form here, the other tells you to email here, all the while your bag is on the other side of the country. If you want to enjoy your travels, DONíT FLY AIREUROPA.
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