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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Aruba Airlines

27 March 2019 Kristie
They canceled my flight with no alternative for the same day and now refuse to issue my refund. They have ignored my emails and state they cannot assist over the phone. There is no escalation contact and no contact information for anything other than email and customer service. Worst airline ever. We purchased 3 tickets and they expect us to just go away. Not before I ruin their reputation first!
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Enter Air

22 March 2019 Guest
Very bad. Makes Ryanair look like a 5 Star airline. Avoid at all costs.
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Air Antilles Express

20 March 2019 Guest
My flight from St Martin to Guadeloupe was cancelled - 2 years ago. Since then I have been trying to get the refund owed to me. The phone number always gives the message: this system is busy, please try later' and the client service just advises me to fill in another form (I have done this twice already). More than 60 emails, several promises of a refund, and I still have not received my money.
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Tigerair Australia

11 March 2019 Kym
The only afternoon flight Adelaide to Sydney 27Feb19 was delayed, then we boarded, next disembarked, later that evening the flight was cancelled. The cost flying to Adelaide to catch Tiger, overnight accommodation in Adelaide, no show fees at the motel in Sydney ( their phone did answer the previous evening). Could have caught Virgin next morning but Tiger texted and emailed saying they would depart 10am next morning. The flight was delayed then rescheduled 300pm which was too late to visit the Consulate in Sydney and we had a very very important need to be in in Whyalla by 12 noon thursday. The early thursday Jetstar return flights were rescheduled for the following week but at a cost and we flew back to Whyalla. Our losses amounted in excess of $1000 and a separate issue the Tiger flights to Sydney were charged 3 times. Our calls to Tiger and on line lodging of the details of this item had been done the week before. As of today, no resolve. Tiger did refund the one of the charges for the actual flight. No reply to a second follow up email and phone call. No a good day for myself and my partner! The wrongly charged amounts for air fares will be pursued. Whether we can get any of our losses re the delayed/cancelled flight is unknown. I have booked many tens of thousands of dollars for flights, for myself and friends online, but never have I been charged twice for a failed booking.
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SAS - Scandinavian Airlines

07 March 2019 Estephanie Hårstad
We use this airline on Dec 26 from oslo to hongkong... we have very bad expereince because of the delayed departure from copenhagen so we have delayed arrival in hongkong as well...thats the reason we didnt get our flight from manila to cebu on dec 28 10pm soppose to be...the worse thing is some agent from SAS pick up us in arrival in hongkong and guide us to check in going to bangkok....extremly very bad fligh..we are staying in bangkok for many hours before the morning come so that we can check in again going to Manila...
 
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La Costena

03 March 2019 Rita
I would like to report how bad service is given to pelople who have to fly this airline, My experience from Managau to Bonanza recently was a bad experience. First they charge excessive rates with lousy service. Supposedely two flights and never tell you in which flighy you are going.onlt special people. From Bonzana to Managua even worse. I had to wait a whole day to return to Managa, not even tell clients little info favoring employees from HEMCO and leaving people just waitin. Employee in Bonanza were very courteous abd had hand tide. U need to upgrade service, runway, office space. PLEASE TAKE ACTION.
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Precisionair

02 March 2019 Guest Leah Wekati
My husband purchased a ticket from Nairobi to Dar es Salaam I arrived an hour and a half before my flight but was refused boarding we talked to Precision are they confirmed an hour is plenty to be ahead I have not resolved this issue or the extra expense
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WOW air

15 February 2019 Ian McSkimming
Land in Iceland and waiting for connecting flight to Dublin. Board shows no gate announced as yet. Next thing I see is gate closed and C27 announced as gate simultaneously. Run to find anybody in Wow livery-nada! Go to service information desk and staff indicate the end of the counter where Wow would be-no one there. According to one staffer, they all left because there was no activity. Yeah, tell that to the customers frantically trying to contact people they will miss in Dublin, who dont have the keys:instructions to the property we are renting in Tenerife. Customer service is a total fail.
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Kuwait Airways

25 January 2019 Guest
Very bad Customer care... Which means bad management. Pretend that somebody will come back to us soon but never happens in spite of multiple messages. No excuse for big delay and being sent to Milan instead of Paris... Irreponsible company => dont take it since irresponsibility affects every segment of a company... including safety a day or another
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Wamos Air

09 January 2019 Lynn Doble
I flew with Wamos on December 13th 2018. The flight to Gatwick was ok but nothing great. The flight back to Denver was awful. Unfriendly crew. Grubby old plane. They fan out of my pre paid vegetarian hot lunch and gave me a cheese sandwich... Both flights they sat me in a middle seat after specifically booking an aisle seat. No TV'S. Terrible service. Crew seemed confused and agitated getting food to passengers. Horrible experience.
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BA CityFlyer

06 January 2019 Sabrina
Hi City Flyer, I am writing to you because I want to give some credit to one of your flight attendants. I was flying fr om London city to Edinburgh the BA 8710 on 04. Jan 2019. Wh ere I got an excellent service, she was very kind and looked very secure about here work, and thats why I felt very convenient to fly with her. 😊👍🏽 I had a great trip and I think she deserves some credit. Best regards Sabrina
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Porter Airlines

29 December 2018 Guest
Porter Airlines has gone downhill - it was good when it first up opened years ago, but it's gotten steadily worse over the subsequent years. The prices keep increasing, but the perks disappear - you have to pay for your baggage, and seat selection, and they no longer give you sandwiches on flights (that was one of their selling points, at first), and the porter lounges have less and less offerings for people waiting for fights - no more business computers, no more cappuccino machines, less choice of snacks, etc. That stuff is relatively minor (since all of the airlines have started doing the same thing), but it is very disappointing. The bigger issue is that they actively lie to you about the waiting times for their flights - and, the wait times have become ridiculous! Furthermore, Porter is outright dishonest about promised compensation for flight delays - it will promise customers the moon and stars in flight vouchers, if your flight is delayed past 4 hours, but then, their customer relations teams will reneg on everything that was told to you by the Porter agents in the airport. I am absolutely disgusted by my latest, terrible travel experience - there was a 7.5 HOUR delay (not including flight time - that brings it up to 13 hours) on my flight, and all they gave us was a paltry $100 voucher, expiring in less than 6 months, in return, to "apologize," when the passengers were promised four times that amount in compensation vouchers, if they waited out the delay. They do not honour their word. They are liars, plain and simple. For that reason, alone, I do not recommend this dishonest and unreliable airline.
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Sun Country Airlines

28 December 2018 Donald Malloy
my wife and I flew from MSP to LAS for our anniversary had one of the worst flights we have ever been on.We paid extra for the so called premium seats which only a small child could sit in and advised the flight grew that we could not fit into these small seats, their response was basically sit there or get off. My wife was able to switch seats with another passenger (a real small woman) and I optioned for an exit row seat which the airline promptly charged me an additional $25.00. Not at anytime did one employee of the airline apologize for the bad service.
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KD Air

26 December 2018 KDAir-Reviews.com
In short KD Air will not refund your ticket even if THEY cancel the flight for any reason! This applies even if they commit to the refund. KD Air is a business that should be taken down! Below is my story... Please visit kdair-reviews(dot)com to express your experience with KD Air. Everything seemed totally fine when booking two return flight tickets from Vancouver South to Tofino for our 3-night stay (tickets worth 698 CAD). Then it all went wrong KD Air called two days before scheduled departure, telling me that the flight to Tofino is cancelled due to unscheduled maintenance. I had to book the flight with other airline for double the cost. KD Air assured me that the flight from Tofino to Vancouver South will still happen. After the first night in Tofino, KD Air called me again and told me that the flight back to Vancouver is cancelled due to unscheduled maintenance. Again, I had to book the trip back with another airline for double the cost! As I dont live in Canada, KD Airs customer service assured me that I will get back money back! It has been 5 months and counting (since July 2018), I still dont have my money and KD Air decided to stop responding to my emails.
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Andes Lineas Aereas

01 December 2018 Gordon Elmstrom
21 November 2018, we arrived at Cordoba airport at 0630 for a 0900 flight to Buenos Aires with an 1145 connecting flight to Iguazu Falls. Flight 891 was delayed 2 hours with no explanation why. Personnel at the gate assured us we would be able to catch our connecting flight because it was also delayed, it wasn't. When we arrived at Buenos Aires we had a lot of trouble just finding an Andes ticket counter. When we finally found their counter we explained our dilemma to a male agent and he informed us it was our booking agents fault we missed our connecting flight even though their flight was two hours late. He could care less we were now stuck in the airport with no way of getting to the Falls that day. After many phone calls to our agent in the USA, we managed to get a return flight to Cordoba. We didn't get to our hotel until 2100 that evening, a whole day wasted and our three day trip to Iguazu Falls cancelled. Very disappointing to say the least.
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Cayman Airways

22 November 2018 Maria Celina Kawas Castillo
Cayman Airlines has very bad customer service. The worst I have seen so far. I was on a flight from Miami to La Ceiba, Honduras, connecting in Gran Cayman on Nov 16 2018. The flight 103 landed in Cayman and the connecting flight 2880 was canceled because of bad weather in La Ceiba. Eventually we were given Bouchers for hotel, food and ground transportation, after inefficient organization and rude ground staff. The following day, Nov 17,2018, we went back to the airport and the flight to La Ceiba eventually left. The pilot was very clear that landing in La Ceiba was unlikely but his orders were to leave and land in Roatan. We landed in Roatan and were basically dumped there. The pilot said we either went back to Cayman or deplaned in Roatan. In both cases we were on our own. The airlines was not going to cover any expenses - ground transportation, hotel, food and air transportation to travel to La Ceiba the following day. I wish I could give this airline zero star. It ended up being a very expensive trip.
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AirAsia Philippines

07 November 2018 Patrick
First time flying them, they put the kiosks in Manila airport just past the area where you need them. So they sit unused and instead you must cross the street and wait an hour in line and pay for a paper copy of boarding pass if you are tourist without access to a printer. Then 90 minute flight was delayed 4 hours. Line to check a bag is over an hour, and you must check bags because they charge you for anything over 7kg. The planes are very modern but seats super tiny, I have to sit diagnonally to fit my knees. Due to the terrible delays and poor service I would not fly them again, although if you have more time than money they are super cheap.
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Aeromar

05 November 2018 Gloria Norris
This airline provides terrible service. They oversale their flights, do not train their employees properly to deal with crisis and then, they brake airlines safety protocol. This airline actually checked my suitcase, put it in the plane, but didnt assigned me a seat. They didnt get the suitcase out of the plane, but flew it to my destination city. Now, I cant find anyone to help me retrieve my suitcase and no one seems to know what to do. The agent in Oaxaca, Mr. Diego Leal lied to me telling me there was going to be someone at the airport at 4:00 am to give me my suitcase. They mistreat their customers and provide an undignified service and cause tremendous stress with the ineptitude of their employees. I wish I could recommend this airline but they are not trust worthy.
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Air China

02 November 2018 Stephanie Forster
Had to cancel tickets due to unforeseen circumstances, still waiting for a refund 8 weeks later without being able to get a straight answer via my travel agent or myself. Disgraceful customer service
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Vanilla Air

01 November 2018 VanillaRage
Very poor airline indeed and their collective weight limit of 7kg max is a disgrace too. Unless you're going away to Japan for a 1 or 2 days there's no way that anyone can remain within that low threshold. From my observations it looked like everyone was caught out by this ridiculous restriction and had to fork out. Avoid and book elsewhere is my advice.
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Air Serbia

31 October 2018 Ana
i can just say the same thing that was already writtne. luggage was lost/left in Beograd, and i was traveling to Athens. Got it by some miracle and persistant calling air Serbia 4 days later. 2 months passed since then and no answer no info for my refound. AVOID, not worth the money saved as it was cheaper than other airlines. Not worth at all
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Kenya Airways

29 October 2018 Anderson
Best airline in terms of comfort and hospitality
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Air New Zealand

28 October 2018 Guest
great experience
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Cobalt

27 October 2018 borigi
I have unflown tickets on cobalt worth 500euros and they no longer operate. Nobody can refund me! People who paid with cypriot credit cards will be refunded. I paid with my french credit card.No refund! Do you think is logic? I can only name this a FRAUD. And not only on behalf of the airlines but as well from the local Authorities.... Third airline to cease operating in less than 6 years in Cyprus! Cyprus Airways, Eurocypria and now Cobalt Congratulations!
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Hainan Airlines

26 October 2018 Guest
Hainan Airlines can be the china based airlines that can be provide the high quality service in low cost, just because every on can travel will them. This airlines can depart too many customers everyday after that they can maintain the 5 star services to their customer and the services have maintain the quality. Their customer service is also helpful for the customers they can call on Hainan Airlines Phone Number 1-844-313-4734 to know about the flight status and details.
 
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Insel Air

17 October 2018 Guest
I booked a round trip flight for me and my wife from Aruba to Curacao leaving on 11/16/2018 and returning on 11/21/2018. I received an email from them yesterday stating that the return flight had been canceled and they booked me on a flight almost 7 hours later. This would make me miss my connection to United cost me 300.00 per person to change the flight to a flight the following day and cost me an overnight stay in Aruba. Around 900.00 total. I called their customer service line and they told me that I could get a full refund by emailing info@fly-inselair.com. I sent the email and they replied and said they could not refund the ticket cost even though this violates article 10.2 of the carriage agreement. After several emails back and forth I contacted my credit card company, provided them all the emails and they agreed to reverse the charge. They also told me there have been numerous complaints to Visa and MasterCard about this company. I also researched it a bit and the company is in bankruptcy and only has 3 planes in their entire fleet. If you have already been screwed by this company just file a claim with your credit card provider.
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Brussels Airlines

12 October 2018 Guest
Trash airline. My checked bag went missing in June and here we are in October nearly November, and their customer service is still ignoring me. I've reluctantly forwarded this to my insurance. Take carry ons if you're foolish enough to use this airline.
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CSA Czech Airlines

23 September 2018 Jacco
I would give this 0 stars but I can't. The shittiest customer service in the world. I would advice to pay the extra money for another airline. Delays and loss of bags is a nightmare to deal with.
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Jetstar Airways

17 September 2018 Guest
if you dont want hassles ,dont fly with jetstar if you like trouble and cancellations than do book with them
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LIAT

16 September 2018 Noelise Xavier
I travelled with liat airlines and must say how disappointed I was with the service My flight was at 7 :05 am I arrived.at the airport.at 5am for a flight to Barbados.1 which.was one hour flight . I checked in and hour later was told that.the.flight was cancelled and we will.be on the 11 am flight.when that time they announced that the weather conditions was not good.to travel the plane.couldn't land but within that.period Seaborne airlines landed without any problems DHL plane came without any issues .they then announced we would be on the 3:15 flight collected our passports and change flight details Passengers who came in after us was sent ahead of us and their explanation was that a plane.is coming.for us from Antigua and will be there.at 3:15 At 3:15 more passengers was sent and of us with another.excuse that the plane was coming in at.5 :23 ticket change again at 6: 15 they announced that flight was.cancelled and.blame the weather And came it was act of God how.was it that act of God cause only some passengers to get to their destination and others not if Many of us missed our connection and had to pay for hotel accommodations for the night the.airline refuse to assist in any way I had to purchase another ticket for my flight with Jetblue because I didn't show This experience was the worse I have ever had. I.must say how dishonest the manager was Mr Raymond pretended that he had.call JetBlue he had resolved the problem and assured me my JetBlue flight was reschedule but nothing was further from the truth. I will never.again travel.on Liat airlines and think that the Caribbean people she stop flying with liat this airline is very unreliable.
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Eurowings

07 September 2018 Charles K
We have been waiting for 40 minutes to get through to the UK customer service centre of Eurowings, which initially said "Your wait will be around 5 minutes"! We had to search for the telephone number because expecting to fly in just 14 hours we have been trying to check-in, WITH NO SUCCESS. We completed ALL personal information correctly and precisely within one minute, and have since had to waste more than 45 minutes waiting for a response from our phone call. It was only after a 10 minute call to the German HO that we were told there was 'a little problem' online. None of this was visible online. V poor service
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Turkmenistan Airlines

21 August 2018 Perdip kalia
Traveled on the 17/08/2018 from Amritsar to Birmingham flight departure 06.10 arrival time 13.10 UK time how ever that did not happen I got back to UK 20.17 their was no communication at Ashgabat by staff for the reason of the delay the worst was no food or drinks were offered until passengers complained, no WiFi, Internet cafe not working, got charged £3.75 for a small sneakers bar I mean small, the worst staff Ive ever come across from the cabin crew to airport staff in my life I will never use this airline even if they offer a free ticket.
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Qatar Airways

17 August 2018 zach
best airline ever you should book it !
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Royal Brunei Airlines

04 August 2018 Rahman Kiram
The best and very near with Lufthansa , Germany
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Mahan Air

30 June 2018 Guest
Will never fly with this airline. They were very misleading with the cancelation policy or changing of flight. Agents will try to blame the passengers and will not accept responsibility. Contacting them via email or phone is a nightmare. Do yourself a favor and fly another airline.
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Virgin Australia

27 May 2018 Valery Rotko
Hi, It's very poor & not responsible company. More than 4 months we have no any compensation for lost bag with private articles. The Claim Form was filled & sent but VA is paid nothing & is fully ignored of international rules for lost baggage. Attention for everybody !!! Do not fly by Virgin Airline because VA has no any responsible for our customers. The aircraft was bad cleaned & was very worn, also
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Flybe

17 May 2018 Guest
Great service low fares can't complain for domestic flights I always choose flybe
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Servant Air

08 May 2018 Robert
Servant has the best prices and best service in Kodiak.
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Qantas

28 April 2018 Muhammad Aliyan
It's an fantastic airline because of their friendly and helpful crew.
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LAW - Latin American Wings

28 March 2018 Guest
Horrible. I had a flight iwht them that twas delayed 3 hours and caused us to miss a connector. We were not reimbursed for 1) our second flight, 2) the the hotel we had to get in Lima, Peru and 3) the new flight we had to buy the next day. I have sent several emails to the customer service of LAW, but no one has responded. It has been 3 months. DO NOT FLY THIS AIRLINE.
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Trans Maldivian Airways

06 March 2018 Guest
The most fun flights I've ever had; the chance to watch the pilots in action is quite an experience; the crew are very friendly, the scheduled flights were on time unless the weather closed in, which indicated to me that they are not risk takers! Thanks TMA, flying with you was a pleasure!
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LC Peru

23 February 2018 Guest
For anyone thinking about flying with LC Peru, please be warned. We had a flight booked with them that was cancelled one week before it was due to depart. Although guidebooks and travel websites state that flights can be cancelled due to bad weather, this was clearly not the case in this instance. We have never received a refund. This is theft. We have had lengthy e-mail exchanges with two different departments within the same company that do not communicate with one another, each time with a different person. They said they no longer had our details from when we booked the flight and demanded copies of our passports, bank accounts, and contact details via unsecured e-mail accounts, yet we have never received our money. We lost a lot of money and time as a result.
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Azul

15 February 2018 Hendra Winardi -
Was a very bad impression on the yesterday flight 9700 from Viracopos to Fort Lauderdale 1 Delay fllght about almost 2 hours stay on board, and by the time the captain anoucem us, that they waiting for one Crew ia stuck at the trafic acindent, and waiting for her to start ???? Very strange - has Azul no other that can replace her, if this is must?? 2 the delay was not minutes but almost 2 long hours, and the plane was freezing, no survices on board till you are in the air 3 there is a penalty the hours on the ground for the company extra cost? 4 This is my protest and if there is mechanical problem we easy can accept it, but not this time, lack of personal support at the airport to replace , is not an excuse 5 Please accept this , as a quality services for the company and not to blame , I heard from people the service in the plane is better that the others, but my experience this first flight is NOT Hope this is my input and hope the company can correct it asap, like to hear later if you have it an answer, Regard Hendra Winardi - 5390069860 and Hedianti Lesmana (wife)
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AirAsia Zest

23 December 2017 Guest
Absolutely terrible airline, always late, unhelpful staff, many safety issues.
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Spirit Airlines

15 December 2017 Guest
Booked a flight to Denver. Upgraded my seats for extra leg room. Before take off my partner & I were asked to move due to plane imbalance. Flight crew were not able to move us seats with extra leg room. I told the flight attendant that we paid extra for the extra space. Attendant wasn't able to do anything about it on the flight but that we shouldn't have a problem with getting a refund if we contacted Spirit. So I contacted Spirit once I returned. I don't know why I thought I would be able to get a refund from Spirit. I heard so many bad things before my flight. So if you pay extra for your seat don't give it up for anything cause you won't get a refund.
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Aeromexico

07 December 2017 Guest
Heathrow Terminal 4-Benito Juarez Mexico City the staff are very friendly and I was immediately welcomed aboard business class was very comfortable and was offered a lovely dinner and a great selection of drinks my seat became a nice fully reclined bed with a couple pillows not the most comfortable bed but still nice and overall smooth flight and a great first time with Aeromexico and the 787-8
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Edelweiss Air

16 October 2017 Guest
Not many movie available, beverage with surcharge, staff hiding in between meals.... It was a code share with Swiss and Lufthansa but the service quality is very far from the standards of these other airlines. Next time I will try to be more careful and avoid Edelweiss operated flights.
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Mauritania Airlines International

13 October 2017 Alfred Famiano
The airline lost my bags on Monday October 09. It is now Friday, October 13 NO BAGS AND ABSOLUTELY NO HELP NOT EVEN A RETURN EMAIL. Be very careful when flying Mauritanian airlines avoid at all cost or keep yours bags with you.
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Shaheen Air International

06 October 2017 Farah
I Just had the worst customer service experience at Shaheen Airlines counter, Islamabad Airport,05 Oct 2017 I was on an official visit and had a confirm return ticket from Islamabad to Karachi at 7 PM. When I arrived at @ShaheenAir counter I was told that no record of my ticket was found in their system and I will have to buy a new ticket to board the next flight, which I already had and I told them that it was not possible and it might be an error in their database. As the tickets were confirmed last evening and moreover the tickets were booked through official channels. But the attendant remained adamant and maintained that I could not fly with the ticket I had. This took pretty long, either they did not have the systems for automating these small decisions, or they did not use it if it existed It was already late and the flight finally took off and I was stranded at the Islamabad Airport due to @ShaheenAir extremely unprofessional behavior and poor ticketing system. The situation took its toll when I was informed that they have now found my ticket's info in their system and due to @ShaheenAir system error they were not able to locate it before and now my next flight is at 10 am I arrived at the airport at around at 6 PM and stranded uptill now without food or water. not one #ShaheenAirline official turned up to offer explanation It was one hell of an experience @ShaheenAir never travelling from this airline again
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Cubana de Aviacion

21 September 2017 Guest
a totally unreliable airline, will not adhere to IATA rules and / or regulations
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