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 ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Cathay Pacific

12 July 2017 Guest
The Cathay Pacific website lists local offices' details but the Philippine email addresses get returned undelivered. Last year I had no problem contacting the Ticket Reservations office via email, this year I had to phone them. I simply want to change my return date to the U.K. and after 4 days of trying and receiving a promise that a new itinerary would be emailed to me, I have got nowhere. Last year I praised their Customer Service at Clark Internationa a they dealt with a similar request in a highly professional way; this year I can only say I have never had such bad cusomer service. I have been travelling from U.K. to the Philippines since 1997 and done approximately 40 flights, and this is the first time I have had Customer Service problems. Shame on you Elaine at the Clark International office as you have caused me a great deal of stress and at the age of 81, I can do without that. Robert Shields
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BH Air

04 July 2017 Guest
Poor customer service. Refuses to met obligations for delayed flights. Engages in denying boarding to passengers with valid bookings and boarding cards. Better to avoid if at all possible.
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Finnair

26 June 2017 Cenker Johann
Awfull Customer Services, no Information about reason of delay in flight from Kopenhagen to Helsinki. 2 Hours delay, plus one hour waiting in plane. No water for economy class, even there were a lot of kids in board. We could here from Business class the Stewardess: Do you want more Champagne? Some more water? Economy class people didnt existe for them. Than arriving in this province town Kopenhagen at 01.00 in the morning. No Metro, no Bus, off course FINN AIR was Not able to organise ONE SINGLE BUS to the Center of Helsinki. UNBELIEVEBEL. Endless waiting for Taxi. Never again with this third world Airline
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Air Cote d’Ivoire

26 June 2017 Guest
Very Useless airline. Flew business class from Lagos to Monrovia on this airline got to Monrovia only to discover that baggage had been left in Abidjan. No apology, could not understand why baggage tagged priority could be left behind. Never again will I travel on this airline
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SBA Airlines

10 June 2017 Luisa
This airline should be upfront with their customers about their delays. It would avoid lots of headaches and frustrations if they were honest about the real departure time instead of making up stories about having equipment failure and keeping you hanging for hours and days at the airport. There are much better options even if it means paying more money.
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China Eastern Airlines

08 June 2017 RAMIZ
very bad airlines. i was flying from mu555 international flight, there is no puntuality for departure. very crouded international flight as like street shop. there are some people doing bussiness ,they always tell you take my things. there is no separate line also for them. wrost experience. donot fly with china eastern airlines. and one thing i forgot to tell you about the food now a days its worst food . my advise dont choose this flight....thanks
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Singapore Airlines

29 May 2017 Geoff
I flew into Wellington with Singapore Airlines and will do so again soon. A truly great experience all round. A wonderful scenic approach to a wonderful Capital city worth visiting. Airport and Airline have my vote.
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LOT Polish Airlines

23 May 2017 Paul
Keep in mind that LOT is a low cost airline. No meals on short-haul flights, no complimentary alcohol anywhere. If you have excess luggage or need to change your itinerary, you will pay dearly! And you can disregard the rates that are indicated on your reservation, LOT will charge you a much higher rate at your point of origin. But if you do expect low cost customer service, then LOT will get you from point A to point B.
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Lucky Air

04 May 2017 Guest
Highly disgusting, very frustrating and most unreliable. No phone number is correct. No customer service available. Never book a Lucky Air Flight, you will be in soup and will have no reach to either to Airline nor any representative. Thanks Dr. Asvene Sharma Ph:+86-1380-9296804
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DOT LT

27 April 2017 Dambuster
Just flown on a Stansted flight on one of these ancient, grubby and dirty aircraft LY DAT which too me back to the soviet era. The Lithuanian crew could barely grasp English and the landing was crude and scary. FlyBe should not damage their reputation further and stop leasing these people now or hand over the route.
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Interjet

17 April 2017 Kelly Walraven
We have been very satisfied with our experience with Interjet. American Airlines has been less than satisfactory and United is not even a consideration. We used to fly Aeromexico, but decided Interjet is better. Only problem is booking.
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Tarom

10 March 2017 Guest
Disapointing. They cancel flights like Alitalia. For Iasi-Bucuresti-Paris, they cancelled the first leg and suggested an alternative that leaves Iasi later the second flight, from Buc leaves to Paris. Need I say anything else? I expect more changes/cancellation until my departure - it's not too late. Probably good enough for Romanian standards. If you are really flexible, for the money, you may be able to work around things like this.
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Korean Air

20 February 2017 Guest
Service from IAD (Dulles) to Incheon (777-300ER) is outstanding. Ticket premium is about 15-20% above coach on western airlines (such as United), but you get a standard 34" of legroom. Bathrooms are actually cleaned during the flight, and they have nice amenities in the coach bathrooms. Flight attendants are very helpful and pleasant, and readily assist families with young children. Much more pleasant flight experience than competitors, and aircraft are newer, in general, and cleaner. Highly recommend.
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Jeju Air

02 February 2017 Tu Trang
It's so difficult and hassle to book tickets online. No contact info on web site. I was charged $$ but no confirmation.
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El Al

29 January 2017 Guest
Planing to use ELAL, think twice and read first I missed my return flight due to improper information given by ELAL representative. I spent an entire day arranging next flight and I had to pay $475 to get the next flight, not to say I had to stay 2 extra days in Israel and lose 2 working day in the USA. Nobody care to listen, on the phone, in person at main office in Tel Aviv and not at the airport, all it matters was the additional cost of $475. Even though the original flight had many empty seat and the flight I returned also had many empty seats. Any other Airplane would have accommodate me on the next flight at no cost, specially when both flights were half empty and most important the whole incident was ELA fault. The flight was delayed 1.5 hours due to the captain arrive late to work, maybe because of that food was served in a rushed, awful service, the entertaining center was not functional (this is a 12 hour flight). the light were dimmed right after the meal and I went to sleep on a 3 empty sits next to my sit. 30 minutes later i was waken up by the flight attendant and i was asked to return to my original sit. To my DISMAY a few minutes latter another flight attendant showed up with pillows and blankets and accommodate hjer self to sleep through the night. Obviously with all the flight attendants sleeping in all empty sits you could not even get a drink during the night. I was told to to complain when i get back to the USA, I did. I sent 5 emails, fax twice, they acknowledge receiving my complain but will respond later due to many other complain, 3 months ago My worst experience ever and I will discourage anyone from using ELAL as their airline. I will be going to Israel every 2 years because my family is there but NOT with ELAL
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Myanmar National Airlines

07 January 2017 Guest
I flew with Myanmar National Airlines from Bagan to Heho and a second time from Heho to Yangon. Except for the delays, which I heard are common for most airlines having flights in Myanmar, everything went smoothly. Cabin crew was nice, beverages and food we receives was good, price of the tickets very convenient. I would recommend MNA.
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Nesma Airlines

15 December 2016 Buno
Very bad airline. Avoid! I had a flight today to Cairo from Jeddah and they just cancelled without any warning. They don't answer the phone and leave the passengers stranded without any nesma contact at the airport. Worst airline ever.
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TAME Linea Aerea del Ecuador

14 December 2016 Guest
First time flying with Tame and the last. a nonstop flight that was supposed to arrived to Guayaquil at 3:30 did not arrived to Guayaquil until 7:30 I did not come out to meet my family until 9:45 because my luggage did not arrived. and could be not located. And all they could tell me is to come back to airport on Saturday when today is Tuesday, this is unacceptable passenger were asking for extra water and they will say no.
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Iberia

01 December 2016 Hausmann
As a very loyal customer who flies with this airline every year in Business Class I am now extremely disappointed at the service we have received from Iberia as to the loss of all our luggage registered, one still missing and the information given by their call center is based on what you can read yourself in the WorldTracer site which has been totally incorrect. These agents can only repeat over and over again the same wrong info. When asked whether there is a possibility to talk to a supervisor they all either say there is no supervisor or that the supervisor cannot offer more info that they had already given thus they are not going to pass the call. When asked if they have any other contact phone number or the one of Madrid Iberia Headquarters they state that they have no phone numbers and that is it. Talking to many other frequent travelers and the rating that Iberia is now receiving should warn corporate officers that their policy of lowering cost by reducing to the bare minimum their staff and offices is not working and they will lose more than what they are saving. Star caring about your customers, especially as our family, if noy it will backfire on your business big time
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Sky Airline

30 November 2016 Travel Agent
Customer service is lacking. when my passenger arrived at the airport Sky could not "find" his electronic ticket so charged three times as much to replace a perfectly valid ticket. Then will not work with us for a refund. It's the same as stealing in my opinion...very poor. May want to avoid even if the fare is lower. Any problems and you'll be on your own.
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La Costena

18 November 2016 Peter Kaegi
Neat airline, expensive, and with a lousy inflexible internet booking system
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Royal Flight

17 November 2016 maksim egorov
the flight was operated on time... the meal was tasty. cabin crews also smiley and helpful. From Moscow to Phuket , it was smooth flight. Thank you
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Enter Air

08 November 2016 Y.B.
Trip from Kiev to Tel-Aviv 6th of Oct'r. Flight was late to board by 2 hours. My seat & several others were not able to tilt back a bit for comfort. The folding table is smaller than I've seen on any plane since the very old Aeroflot Yukolev's I was on over 20 years ago, the carpet was detached from the floor in several places causing people to trip numerous times. Toilet small & cramped space more than on other airlines. All the crew members had faces like they were mourning their parents, announcements were in Polish, very few were translated to the languages of the majority of the passengers (English & Hebrew). One man offered to translate to Hebrew & was half the time refused. The food served was a disgrace, drinks no better. I suspect the pilot bought her license to fly in a 5 & dime store, the "comfort" of the flight was more like a "hill train ride" in an amusement park - though as a flight it was far from amusing. And some items were stolen from my suit case. And the company is refusing all responsibility.
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Juneyao Airlines

07 October 2016 Guest
Do not fly with this airline! It seems to be a scam, they don´t reply to messages, are not reacheable by phone, and it happened to me and someone else before me that we paid without getting any confirmation/ticket whatsoever!
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Condor Flugdienst

19 September 2016 Bella
If you can, don't book with them. They have just changed the baggage allowance, a week before my flight to Germany. Now I can take only 6 kg, instead of the already stingy 20 kg plus 6 kg in cabin. As I'm moving there, this is a real inconvenience. I had booked my flight months in advance, and even so, never thought this would be a possibility, not even in my wildest nightmares. Really: KEEP CONDOR OFF YOUR MIND! It's not worth the saving. And I still have to see if the flight is not a pain!
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Delta Air Lines

01 September 2016 Krisfaith3
So disappointed...this is our first time using Delta. We have had 2 major flight changes within a 3 month period. One we were not even informed about, we decided to check four days before departure. Each time we had to rebook so we could keep our original itinerary. . This last time we ended up losing our seats, and now we are not seated together. The supervisor was informed of the issues we had, and said we can do nothing and there is no one you can speak to about our concerns. Will not fly Delta again.....I advise others not to as well!
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Borajet

17 August 2016 Rebecca
They cancelled our flight without informing us and we got stuck at the airport. We had to buy another ticket to go to out destination and paid 950tl ($400) judt because of them. Also, they haven't gave our money back yet. Even though it has been a month since they cancelled the flight. Never ever again would i buy a ticket from them again! The worst airlines, shit customer service. I don't recommend it to anyone
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ВИМ-авиа

09 July 2016 Guest
First time traveller to Russia, first lesson learnt, NEVER fly VIM. Arrived at airport, 6 out of 8 flights delayed were VIM. Mine delayed by 13 hours, most by at least 5 hours. BTW, you cannot buy cigarettes at Russian airports, be warned in both cases.
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Zimex Aviation

05 July 2016 Guest
Excellent service & wonderful team. I must admit that flying over South Sudan is not exactly my cup of tea, but the crew made me feel safe and rendered my experience very pleasant.
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Germanwings

21 June 2016 Guest
Just terrible. Avoid if possible. Customer service doesn't exist, they just treat you like a piece of ... luggage. I should maybe try DHL? Last week, I had 1 return flight. 1st flight was overbooked so I was denied and needed to come back 24h later for the next day flight. Next day flight arrived at destination with 2 hours delay. Return flight was already boarding 30min late. Once they locked all passengers in the plane, they announced a 2 hours waiting time, inside the plane... no drink, no food was served. Hopefully, we could start with only 1h30min delay but all in all it was my worse trip ever.
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Iran Air

16 June 2016 Potra
I have had a very good fight to Iran by Iranair, the food and service was very good to me,.
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Volotea

15 June 2016 Guest
Our flight has been delayed and no information has been given until the very last minute - when everyone were waiting at the gate. The staff clearly had no idea of what was going on and was rude. The company didn't give information and apparently wanted to keep us all waiting - this was completely irresponsible and unacceptable - we are definitely not using volotea again
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Aerolineas Sosa

31 May 2016 Manuel
This is the worst airline I have ever used; unfortunately I can't give them below 1. The worst customer service, the most rude and unprofessional staff, seriously worthless. We arrived the airport 2 hours in advance from the West Bay Hotel and they didn't want to provide us tickets saying that the plane was overbooked, when they were still offering tickets to the locals. They overbook the flight on a Memoral Day Weekend and since the seats are not numbered it complicate things furthermore. We request to speak to the manager and the staff NEVER informed him/her, stating that they did everything to get us in the plane, when they didn't even checked us in. Horrible experience. We ended travel back home in separate flights and airlines.
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Sky Wings Airlines

26 May 2016 Guest
Was delayed for 16 hours at Larnaca on the return to Birmingham. No announcements, coffee, nothing. Then they tried to get out of paying compensation, passed the buck to everyone else, then had their licence revoked but are still flying under another name!! Rubbish.
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Thomson Airways

02 May 2016 Guest
Flew from manchester to sharm el sheikh (boeing 737-800) and really enjoyed the flight, great cabin crew very friendly, legroom was ok not the best though epically when Manchester to sharm el sheikh is a pretty long short haul flight if that makes sense ordered a panini from the eatery was really tasty and compared to some airlines a resonable price . Overall a good friendly airline. by the way i reccomend to bring electronics onboard to keep kids amused as there isnt much in the way of entertainment.
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Sriwijaya Airlines

22 April 2016 Ezra
Great service combined with friendly staff
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American Airlines

15 April 2016 Guest
I fly frequently and my experience with AA has been consistently awful. Most recently, an AA flight canceled due to a crew member not showing up. I was placed on another flight the following day that had additional layovers because that was "all that was available." I was not in my home city so the AA agents gave me a voucher for $150 for cab fair/hotel but when I tried to use it, I was told I needed to pay out of pocket and contact AA Customer relations to get reimbursed. There is no phone number for AA Customer Relations (apparently they do not have phones), only email. I never got an email response and was never reimbursed. And, as if that is not frustrating enough, because I was added late to the alternate flight, I was the last to board, we somehow ran out of overhead space (on two separate flights) and they had to check my small (18"round) carry-on. I pleaded with the flight attendant to let me keep it because it had valuable/fragile gifts in it but she insisted and it broke. I will never fly AA again. Not just because their customer service is terrible, it is literally non-existent.
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Novair

02 April 2016 Trygve
I bought Novair extra for better legroom. Last minute change of aircraft canceled this option and i got the most cramped seat I have ever experienced. No room for my legs and not even somewhere to put a book. Several hours extra in this seat due to technical problems on the out journey. One of 3 toilets out of order on the return journey.
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Yeti Airlines

27 March 2016 M. Van Meter
Very polite aircrew. Great flight over Mt. Everest.
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Silkair

19 March 2016 J Fearns
I was scheduled to travel on Silk Air Mi491 leaving Thrirunanthapuram on Sunday 13th March at 22.45. When I arrived at the airport I found that the flight had been cancelled some time previously and that the message had not got to me. I was naturally worried, both about getting home and what I would do that evening. A lady called Dhanya arrived to look after me and I cannot praise her highly enough. She reassured me, organised a flight from another airport for the next day, transport to that airport and a hotel for the night. She was polite, professional and an extremely helpful person to have around in this situation. I only wish all airline representatives I come into contact with were of the same standard as Dhanya. I cannot find an email address to send this information to, so I hope someone at the airline reads this message.
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Thomas Cook Airlines Scandinavia

18 March 2016 BLXDK
Great service! Comfy seats, a little loud, great food and extremely friendly crew!
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Jetairfly

11 March 2016 David
I have booked with Jetairfly twice. I had no problems the first time, as I purchased a one-way ticket from Orlando to Brussels. The second time I made the same reservation for new years eve, except it was a roundtrip. I arrive to the airport, located 4 hours from my home, only to be told that my reservation was cancelled for no apparent reason, and I was not able to board the plane. They claimed an email was sent to me regarding my cancelled flight, but I never got any; and I'm reliable when it comes to checking emails. I had the reservation on hand, but they still refused to seat me. I booked via Orbitz.com, who helped me get a last minute ticket, but I had to miss a day of my 5 day trip and pay extra for a new one. As if that wasn't frustrating enough, I was working with Orbitz so I could at least receive a refund for the trip they cancelled on me. It took two months to reach Jetairfly. I finally received an email from Orbitz regarding my refund. I paid $560 USD and they only returned $5 USD of unused taxes. So not only did they ruin my holiday, but they also kept the money for a flight I supposedly wasn't seated for. And I called the Jetairfly customer service since Orbitz practically said I was on my own. The person I talked to wasn't the most professional at his job, and he gave me an email to send. To no surprise, I haven't heard back. So if you're trying to purchase a cheap ticket, save yourself the headache and avoid this airline at all costs! You have a good chance to save money, but you're also highly susceptible to having reservation problems at the last minute.
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AeroSvit

10 March 2016 Guest
AeroSvit despite all the bad complaints, I can say my experience on this airline as been one of the best in service and quality, It was on flights from Toronto to Kiev and also flights from Lisbon to kiev and in all case it was an excellent service, In fact my last flight I arrived late from another flight which arrived at the time of departure and ran directly to the gate were I was suppose to go to the check in when I arrived at the gate the AeroSvit attendant had already a blank pass just in case I arrived late totally bypassing the check in as my luggage went directly to airplane as I was booked originally with connecting flights. I did not miss my flight despite being late. In my comparison with other airlines I can say service was excellent unlike American airlines which offer poor quality service and often the attendants are rude and do not respond to customer needs. I rate AeroSVit as to be a top quality service airline as it as always provided me excellent service.
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Air Algerie

04 March 2016 Guest
Air Algerie lost my luggage with valuable presents. I made the claim as soon as I arrived to Madrid airport at the Iberia counter that is supposed to handle Air Algerie lost and found. They were supposed to contact me but they do not. They do not even respond to emails and calls. In fact I was not able to find a proper customer support contact number, so I have emailed/called national offices, and other places I have identified through google.
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HOP!

20 February 2016 pat larocca
Be careful buying tickets....baggage charges are very high...and the site is not user friendly to purchase in hole baggage
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LATAM Brasil

25 January 2016 robert carroll
I have been flying on TAM fr om New York for nearly 10 years and have to say I LOVE this airline. The people are consistently nice and attentative, their planes modern and clean and their on flight services excellent. Wh ere else do you get a decent meal, open bar, free moves, etc? I have never had a problem with my luggage and as a frequent flyer I get to take three pieces of luggage at 70lbs each plus carry on.
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China Southern Airlines

22 January 2016 Guest
One thing that needs to be improved is the english language skills of flight attendants on china southern flights. When i travelled fr om melbourne to ghangzhou last september 2015 i was about the only english person on the flight everyone else chinese no disrespect but the language skills was limited of the cabin crew was lim ited to me. Its ok if you spoke mandarin. Staff weren't over friendly and seemed as if they were going through the motions. Just a job. Also very cramped i know it's cheaper to fly with them than other airlines but the meals were just average in my opinion. I had a window seat right at the back of the plane near the toilet well say no more i didn't realise this until i sat down. The odor was very unpleasant indeed and i had to put up with that for 9 to 10 hours. i did ask to move but there were no other available seats. I think china southern need to evaluate the aircon on their aircraft particularly with seats at the rear of the plane near toilets. It was terrible most unpleasant indeed. perhaps it was the asian food served they may have been the problem for some passengers. but the toilets certainly did get a workout! i was happy to arrive to get some fresh air but unfortunately that didn't happen either cause it was very humid in ghangzhou when i arrived oh well can't win them all.
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SunExpress

04 January 2016 Guest
If I could have put zero as a rating I would have. Had a flight cancelled today due to bad weather. No staff on hand to help only to tell us to call a call centre. As you can imagine everyone is calling the same no. Flight was at 6. Still trying to call the call centre at 10pm. Turkish airlines and Pegasus supported their passengers with hotel accommodation and rescheduling of flights, sun express offered nothing so we ended up having to pay for accommodation and a new flight, appalling service.
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West Air

31 December 2015 Guest
Terrible airline. - no English speaking customer service - customer service (with Chinese help) is terrible - airline changes flight time last minute with no reason - refuses to reimburse cost of inconvenience I've generally had a terrible time with this airline. I was supposed to fly from Shenzhen to Zhengzhou - flight booked over a week ago. Less than 10 hours before the flight I receive a message saying the flight time has been delayed by THREE HOURS. What does this mean for me? It means that the hotel I reserved, the time I booked is being wasted; I have to take a taxi to the airport instead of public transportation which is 150 RMB (a fifth of the cost of the actual flight); general inconvenience and meeting times are delayed and cancelled. Don't expect Chinese airlines to offer any sort of positive customer service. This is the last time I'll fly domestic in China. This airline is absolute rubbish.
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Bulgaria Air

24 December 2015 Guest
Do NOT fly with Bulgaria Air!!! The worst experience ever! The service is one of the worst I've ever seen. Delay of flights and luggage, stolen property from the bags and very poor attitude are just the beginning of your journey with this company. Customer Service is practically non-existent. The only official phone number on their web site does not reply for weeks and the number listed for luggage complains is invalid. Emails are never answered and the service you'll get will make you feel like you owe them a favour for using their services. They will wear you down and hope that you'll give up fighting the wall of bureaucracy they've created. I'd rather walk on foot next time then use their services again.
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