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Home / World airlines / Korea - South / Asiana Airlines

Asiana Airlines

Country: Korea - South
The second largest airline in South Korea
IATA code: OZ
ICAO code: AAR
Membership in the alliance: Star Alliance
Head office: Asiana Town, PO Box 98, No 47 Osae-Dong, Gangseo-gu, Seoul, 157-713, South Korea
Phone number: +82 2 2669 1166
Fax number: +82 2 2669 1154
E-mail: aaprz@flyasiana.com
Web-site: www.flyasiana.com
Year established: 1988
Main bases and hubs: Busan Gimhae International, Jeju International, Seoul Incheon International
Fleet: Airbus A320, Airbus A321, Airbus A330-300, Airbus A350-900, Airbus A380, Boeing 747-400, Boeing 767-300, Boeing 777-200

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Asiana Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Asiana Airlines:

23 January 2015 Guest

Excellent Airline, lots of Leg space, lots of Food, very good customer service. I had good a Experience.

22 January 2015 Guest

WORST CUSTOMER SERVICE AT NEW DELHI AIRPORT ASIANA. THEY NEVER PICK PHONE OR ANSWER EMAILS> AVOID--- IF YOU LOOSE SOME LUGGAGE THEN YOU WILL EXPERIENCE THE WORST EVER CUSTOMER SERVICE. PAY LITTLE BIT HIGH AND FLY A BETTER CUSTOMER ORIENTED AIRLINE.

02 June 2008 Mark Fisher

Economy Class LAX to Hong Kong. The service on all legs was one of the best Ive had. FAs were very attentive and responded immediately to calls. They all spoke English and had a smile on their face. The food was very good on the trip over to Hong Kong and okay on the return flight. Flying through Seoul is very easy as the international terminal is laid our very well and transfers were very easy. The only problem is they dont seem to guarantee your seat request. I made the request about 5 months in advance and confirmed but when arriving at Los Angeles was told it was only a request. Subsequently were placed in the very last row of the plane. The supervisor did however make sure we were in our requested seats on the connection flight. The woman at the transfer desk in Seoul told us that she would confirm our return seats later in the week for our return flight. Which she did. We did make sure we arrived to the airport a little early for our return flight to make sure we received good seats, which we did. So knowing that little trick helps.

All Reviews of Asiana Airlines

Asiana Airlines Discussion:

13 May 2018 SU535

year 2018 (all messages): This is not the Asiana carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in the comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

28 April 2018 Noor wahab

Dear Sir/Madam I am going to travel via from Kabul-Afghanistan via new Delhi to Los Angeles with Air india and connecting flight will be Asiana airline,I am also Green card holder of USA so please confirm can i travel Via Seoul-Korea to Los Angeles. my mail address

24 February 2018 Henry Stolar

Failure properly to ticket its code-share flight with Air Busan. That was followed by failure to respond to repeated communications. Complaint filed with U.S. Department of Transportation, 23 February 2018.

04 February 2018 Mr S Bell

On January 11 2018 flight OZ133 from Fukuoka to Incheon I was served a piece of over-cooked eggplant (no seasoning) with seriously over-cooked dry tomatoes and rice from my vegetarian meal. On the connecting flight (OZ 739) from Incheon to Phnom Penh I was served a piece of over-cooked eggplant (no seasoning) with seriously over-cooked dry tomatoes and rice from my vegetarian meal. On February 2nd 2018 flight OZ 740 from Phnom Penh to Incheon I was served a piece of over-cooked eggplant (no seasoning) with seriously over-cooked dry tomatoes and rice from my vegetarian meal. On the connecting flight (OZ 132) from Incheon to Fukuoka I was served a piece of over-cooked eggplant (no seasoning) with seriously over-cooked dry tomatoes and rice from my vegetarian meal. Was this a joke? My children were served cookies and chocolate for their `children`s meal.` On Flight 132 were not served a drink with our meal - not even water. This was an unbelievably low level of catering. In fact, catering would be an incorrect word in this instance. Pre-packed cookies and chocolate do not amount to catering. I cannot find an email address to send this complaint to Asiana Airlines which leads me to believe they need a reason to hide themselves from criticism and are unwilling to listen to their customers. I will avoid using this airline in the future. In-flight food is rarely excellent, but passengers usually know what to expect and they can be forgiving if the airline have made an effort with the catering. Asiana Airlines appear to consider their passengers as dogs - worthy of as little effort possible. Disgraceful.

Discussion of Asiana Airlines

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