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Home / World airlines / China / Cathay Pacific

Cathay Pacific

Country: China
International airlines from Hong Kong
IATA code: CX
ICAO code: CPA
Membership in the alliance: Oneworld
Head office:  Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong. China
Phone number: +852 2747 3333
Fax number: +852 2560 1411
Year established: 1946
Main bases and hubs: Hong Kong International
Fleet: Airbus A330-300, Airbus A350-900, Boeing 777-200, Boeing 777-300

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Cathay Pacific. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Cathay Pacific:

12 July 2017 Guest

The Cathay Pacific website lists local offices' details but the Philippine email addresses get returned undelivered. Last year I had no problem contacting the Ticket Reservations office via email, this year I had to phone them. I simply want to change my return date to the U.K. and after 4 days of trying and receiving a promise that a new itinerary would be emailed to me, I have got nowhere. Last year I praised their Customer Service at Clark Internationa a they dealt with a similar request in a highly professional way; this year I can only say I have never had such bad cusomer service. I have been travelling from U.K. to the Philippines since 1997 and done approximately 40 flights, and this is the first time I have had Customer Service problems. Shame on you Elaine at the Clark International office as you have caused me a great deal of stress and at the age of 81, I can do without that. Robert Shields

08 December 2016 Guest

Cathy Pacific is the most worst airlines among all the airlines.. A very bad, worst and stressful experienced last night...only in this airline where you can see that you need to weigh also the hand carry even your personal handbag...It is very disgusting experience...I was very shocked and also poor customer service...If you want that passenger will be comfortable with your airlines pls better to bring back your old policy....I will never go in this Cathy pacific and I will never recommend to others especially to my family and friends...

16 September 2015 Margaret Yuen

Booked our tickets from Toronto to Hong Kong 8 months ahead. Got a call from Expedia advising me that my flight on Nov 11, 2015 afternoon was cancelled by Cathay Pacific. Bumped us to the next flight on Nov 12. Since my husband used his Asia miles to redeem ticket and as such there is no flexibility to move to Nov 10, 11 or earlier. How could a major Asian Airline cancel a flight 2 months before departure? Big impact on passengers making a connection via Hong Kong. In our case, I have to lose out money on 1 night non refundable hotel as we will arrive Hong Kong a day later. It squeezes our vacation days as well. I spent closed to 4 hours of my time to sort out this mess with Marco Polo/ Asia miles / Expedia. Very very upset. I will use Air Canada next time for my travel to Asia. NO Cathay Pacific

24 July 2014 Guest

I flew with Cathay Pacific from Heathrow to Tokyo, via Hong Kong. It was the first time I've been on a flight (if you don't count the flight from Stockholm to Heathrow I did earlier that day), and it couldn't have gone any better! The service was good and it all was just a pleasant experience, except for some of the turbulence we had over Russia (it wasn't much, but still scary for a newbie). I flew Czech Airlines on the way back, and it wasn't that great to be honest (I regret not flying Cathay Pacific on the way back).

All Reviews of Cathay Pacific

Cathay Pacific Discussion:

13 May 2018 SU535

m flying to vietnam from australia in april- does anyone know if cathay is familiar with the new(ish) E-visa? i have e-visas from Vietnam and dont want any issues with Cathay not letting us board . cheers Scott This is not the Cathay Pacific carrier' site here, but the discussions on the services of theCathay Pacific. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

30 January 2018 Guest

m flying to vietnam from australia in april- does anyone know if cathay is familiar with the new(ish) E-visa? i have e-visas from Vietnam and dont want any issues with Cathay not letting us board . cheers Scott

09 May 2017 Allan selby

Just came back from the Philippines with Cathay pacific, What A nice flight and good seats will fly with you in oct if you can offer about . The same price. Thanks for looking after us and thank all your staff. Mr A selby

13 February 2017 Guest

CX customer service is poor quality in comparison to the actual fees charged. How much different is the plane, in flight service, food etc. than other airlines? Does the service and amenities quantify a price more than double of some competitors? Not for this customer. These reasons together with 4 hours spent on hold - writing a letter of complaint (which received "0" response.....shows us (the customers) they don't really care....that seat will undoubtedly be filled by another passenger....and so it goes. The last time I flew CX it was a hot, humid, Hong Kong day, the flight was slow to pull away from the gate - full flight- the elderly couple sitting in front of me waved their arms to attract the attention of the flight attendant to ask for a "glass of water" they were told to "wait a minute" ...some time passed still on the ground - the elderly couple rang the attendant bell - and again asked for a glass of water...again they were told to "wait" ....well the flight finally took off - and the beverage service didn't start for close to 1 this poor couple for what ever valid reason needed - wanted - to have a sip of water and were denied this privilege. luckily I had an unopened bottle of water that I had purchased after clearing customs as I know how long it takes for the beverage service to start....i passed my water to them which was used to take medication...If the goal of CX flight attendants is for the safety and well being of the passengers I call FAIL. I am happy with other Asian carriers and save money while doing so. Take note: get your water ahead of time in the airport could be awhile. a former CX flier.

Discussion of Cathay Pacific

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