They canceled my flight with no alternative for the same day and now refuse to issue my refund. They have ignored my emails and state they cannot assist over the phone. There is no escalation contact and no contact information for anything other than email and customer service. Worst airline ever. We purchased 3 tickets and they expect us to just go away. Not before I ruin their reputation first!
If you can avoid this airline, do so at all costs. After making my friend miss one connection, they told him they would pay for the new flight that he had to book. He would just have to provide proof of purchase. When this was done, they refused to pay it, even though he provided a badge photo of the person who told him. This airline cost him an extra $650 on his trip. It was a nightmare.