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Home / World airlines / Singapore / Singapore Airlines

Singapore Airlines

Country: Singapore
National airline of Singapore, worldwide international services
IATA code: SQ
ICAO code: SIA
Membership in the alliance: Star Alliance
Head office: 2 Orchard Turn #04-05 ION Orchard Singapore 238801 (Above Orchard MRT station), Singapore
Phone number: +65 6223 8888
Fax number: +65 6490 0596
Year established: 1947
Main bases and hubs: Singapore Changi
Fleet: Airbus A330-300, Airbus A350-900, Airbus A380, Boeing 777-200, Boeing 777-300

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Reviews & Opinions of Singapore Airlines:

13 January 2017 Mike

Our airplane had a technical issue on the Moscow-Singapore (Airbus 350 SQ361 dep 3/01/17) leg on the journey to Australia. Passengers were kept inside of the airplane for 6 hours while the airplane was remaining on the ground in Moscow airport. SQ did not arrange return of passengers back to the terminal. Neither hot meal was served onboard (this might have breached russian law by the way) only a pack of chips within 6 hours. Crew provided little and infrequent information. Some passengers panicked and disembarked. We missed our connecting flight to Sydney and had to spend an extra 9 hours waiting for the next flight. As a result of the delay I was supposed to go to work straight from the airport after 38 hours of the prolonged joureney. I asked the airline to upgrade me so that I at least I could arrive in a better shape. I expected a "premium" airline to take steps to at least partly rectify their fault. However, Singapore's airlines acted as a budget airline. They suggested to do it for an extra payment despite having spare seats. The airline asked me to write a detailed letter describing what happend. I spent my time and did that. In return I received a standard email with apologies.

08 August 2014 Kevin

I am very surprised to read any thing negative about Singapore Airlines. I have flown with many other carriers around the world, both in Economy and Business Class and I always come back to SIA. I fly regularly, every six weeks or so, with SIA between Australia and Asia and my experience with them has been nothing but fantastic. The ground crew and the flight crew treat each passenger with respect and warm courtesy and do every thing possible to make the flight comfortable and enjoyable. And Changi airport, what can one say except that this is the best airport in the world in which to transit. Well done SIA.

30 January 2013 Guest

Very good service, but some of the planes are old and worn

12 July 2012 Guest

will never travel with them again,they lost my suitcase between Singaore (their own hub) and HongKong on a business class flight from London-Sing-HK. Showed little interest, had to call everyday to get info, suitcase never returned, left with nothing on a long business trip and had to buy new stuff. Then had to chase them once in UK to force them to provide refund. Made a derisory offer and now going legal. Best airline in Asia, what a joke!!! Virtually no out of cabin customer service once things dont go according to plan and everyone single employee tries to pass the buck.

All Reviews of Singapore Airlines

Singapore Airlines Discussion:

01 February 2017 Philippa

Beware the stopover in Singapore with this airline. Our family flew to Laos with Singapore airlines and my husband returned home directly for work. Our 3 teenagers and myself stayed in Singapore for 4 nights on the way back. We were charged $437.50 PER PERSON i.e. $1750 for this. On repeated enquiry to the airline the only explanation that was given was that the flights were a different code. Departure tax was mentioned, with more asking as to why this charge, but this amounts to about $30 per person. I would expect a national airline to be encouraging passengers to stop and spend money in their country not penalise them to do so We won't be flying this airline again

23 January 2017 Johnson

All good things must come to an end. SIA once WAS the leading prestigious airline, one of the best in the world, but now is totally the opposite. i had a few incidents with them, but because there are limited flights that travels fr om Surabaya to Perth, i was forced to buy the ridiculous SQ fare. Honestly, ive been trying to forgive them, but i could not. Everything fr om top to bottom is terrible and getting worse. They have a customer service phone numbers but noone pick up the call. They only reply by email, which could be anyone from the middle east countries. i sent a concern feedback to them, hoping they would chnage, but for 2 weeks, not even a pre format template reply was sent to my inbox, They usually provide fast response and well mannered but those traits are a thing of the past. Have anyone taste the flight meal recently? They even lim it the amount of drinks you could get. It feels like you are flying on a budget airline. ohhh, do not forget those cocky stewardess attitude, definitely a false advertisement. Last but not least, the in flight entertainment seems does not change for the last decade. Same screen, same joystick, lim ited music and games collection, worn out earphones, smelly blankets, and dirty food tray. We pay more for getting less, thats how they shall advertise it next time. If i can trade my SQ mileage for chewing gums, i would do it in a heartbeat.

02 December 2016 Guest

I've just discovered that if you buy tickets online, Singapore Airlines may charge a higher ticket price if you buy two tickets at once rather than two transactions of a single ticket. Stinks. Cost me an extra $200 for Canberra - Amsterdam return.

24 November 2016 Guest

Cant get my boarding pass to print, it wont even apear on the app

Discussion of Singapore Airlines

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