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Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

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Latest Airline Reviews & Traveller Opinions

Air Canada

11 August 2017 Guest
Never have come across such crappy operation,lousy staff members and shity customer service. I had to deal with canceled flight,messed up booking, delayed flight and lost baggage ... all in one trip ! Day 6 and still missing 3 bags and all I get from customer service is "please don't worry we have escalated the issue" No call back, no apology and compensation and customer satisfaction does not exist in their dictionary
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Air Berlin

06 August 2017 Guest
Terrible experience flying with Auirberlin fr om Vienna to Abu Dhabi through TXL/Berlin on 4 August. The flight from Vienna was delayed for 3 hours, but the time it reached Berlin, the flight to Abu Dhabi had left 1 hour before. Many passengers missed their flights and had to wait stay over night in Berlin. On 5 August finally we boarded an aircraft to Abu Dhabi, which left with about 20-30 min delay due to various reasons, one of which some issue with an aircraft door that they could not close. When we arrived to Abu Dhabi, the troubles continued -- our luggage was missing! Airberlin had more than 12 hours in TXL/Berlin to organize our luggage and load it on the airplane and they failed to do it. Now the buagge is lost, not traceable. It is quite a challenge to contact Airberlin. My local operator responds that the phone numbers are not extistent when I call Airberlin. When finally I managed to reach Airberlin operator she was rude enough to tell me that lost luggage is not the problem of Airberlin and that if I should go to the Lost&Found of the airport wh ere the luggage was lost -- presumably she means that I should travel to TXL/Berlin to personally look for my luggage?
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Travel Service Hungary

28 July 2017 Zoltan Czigler
They cram too many people into a charter plane, and as a consequence they also have a ridiculously low hold luggage allowance (15kg). Staff generally OK, except for three members of the crew (including the Captain) that flew flight 7O 5085 from AOK to BUD on 27-JUL-2017. They treated me like dirt while boarding, and when I complained they treated me as a flight hazard. Better not book any trips with any tour operator that charters this airline!
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Garuda Indonesia Airways

25 July 2017 Rusdi Geno
Hello, Our original reservation was 6GSPC9. Our flight got canceled on June 30, 2017 from Sorong to Makassar, and we had to stay overnight in Sorong till July 1st. Meanwhile we already booked a hotel at Grand Clarion in Makassar for June 30 - July 1st 2017. And since our flight got canceled, we lost our room at the Grand Clarion and we paid $57.43 (not refundable). We need to be reimbursed for the amount above. Please contact my brother (Yusran A. Geno) in Makassar, since I live in the USA. His number is: 6281342082055 . Please email me ASAP since this issue has not been resolved. Thank you. Rusdi Geno (rgeno101@gmail.com) We have been flying with Garuda since we were little, but this time due to complaint above which: Garuda refused respond to our calls or email, never received the refund we asked, which they owed us. We also had our cousin call Garuda about the complaint, but no one picked up the phone, it seemed as if they tried to avoid customers' complaints in general. I would definitely tell my families and friends NOT to use Garuda anymore. There are other good airlines out there who are willingly respond to complaints.
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Air Cote d’Ivoire

26 June 2017 Guest
Very Useless airline. Flew business class from Lagos to Monrovia on this airline got to Monrovia only to discover that baggage had been left in Abidjan. No apology, could not understand why baggage tagged priority could be left behind. Never again will I travel on this airline
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SBA Airlines

10 June 2017 Luisa
This airline should be upfront with their customers about their delays. It would avoid lots of headaches and frustrations if they were honest about the real departure time instead of making up stories about having equipment failure and keeping you hanging for hours and days at the airport. There are much better options even if it means paying more money.
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China Eastern Airlines

08 June 2017 RAMIZ
very bad airlines. i was flying from mu555 international flight, there is no puntuality for departure. very crouded international flight as like street shop. there are some people doing bussiness ,they always tell you take my things. there is no separate line also for them. wrost experience. donot fly with china eastern airlines. and one thing i forgot to tell you about the food now a days its worst food . my advise dont choose this flight....thanks
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Lucky Air

04 May 2017 Guest
Highly disgusting, very frustrating and most unreliable. No phone number is correct. No customer service available. Never book a Lucky Air Flight, you will be in soup and will have no reach to either to Airline nor any representative. Thanks Dr. Asvene Sharma Ph:+86-1380-9296804
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Tarom

10 March 2017 Guest
Disapointing. They cancel flights like Alitalia. For Iasi-Bucuresti-Paris, they cancelled the first leg and suggested an alternative that leaves Iasi later the second flight, from Buc leaves to Paris. Need I say anything else? I expect more changes/cancellation until my departure - it's not too late. Probably good enough for Romanian standards. If you are really flexible, for the money, you may be able to work around things like this.
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Korean Air

20 February 2017 Guest
Service from IAD (Dulles) to Incheon (777-300ER) is outstanding. Ticket premium is about 15-20% above coach on western airlines (such as United), but you get a standard 34" of legroom. Bathrooms are actually cleaned during the flight, and they have nice amenities in the coach bathrooms. Flight attendants are very helpful and pleasant, and readily assist families with young children. Much more pleasant flight experience than competitors, and aircraft are newer, in general, and cleaner. Highly recommend.
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Nesma Airlines

15 December 2016 Buno
Very bad airline. Avoid! I had a flight today to Cairo from Jeddah and they just cancelled without any warning. They don't answer the phone and leave the passengers stranded without any nesma contact at the airport. Worst airline ever.
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TAME Linea Aerea del Ecuador

14 December 2016 Guest
First time flying with Tame and the last. a nonstop flight that was supposed to arrived to Guayaquil at 3:30 did not arrived to Guayaquil until 7:30 I did not come out to meet my family until 9:45 because my luggage did not arrived. and could be not located. And all they could tell me is to come back to airport on Saturday when today is Tuesday, this is unacceptable passenger were asking for extra water and they will say no.
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Condor

19 September 2016 Bella
If you can, don't book with them. They have just changed the baggage allowance, a week before my flight to Germany. Now I can take only 6 kg, instead of the already stingy 20 kg plus 6 kg in cabin. As I'm moving there, this is a real inconvenience. I had booked my flight months in advance, and even so, never thought this would be a possibility, not even in my wildest nightmares. Really: KEEP CONDOR OFF YOUR MIND! It's not worth the saving. And I still have to see if the flight is not a pain!
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Borajet

17 August 2016 Rebecca
They cancelled our flight without informing us and we got stuck at the airport. We had to buy another ticket to go to out destination and paid 950tl ($400) judt because of them. Also, they haven't gave our money back yet. Even though it has been a month since they cancelled the flight. Never ever again would i buy a ticket from them again! The worst airlines, shit customer service. I don't recommend it to anyone
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Zimex Aviation

05 July 2016 Guest
Excellent service & wonderful team. I must admit that flying over South Sudan is not exactly my cup of tea, but the crew made me feel safe and rendered my experience very pleasant.
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Germanwings

21 June 2016 Guest
Just terrible. Avoid if possible. Customer service doesn't exist, they just treat you like a piece of ... luggage. I should maybe try DHL? Last week, I had 1 return flight. 1st flight was overbooked so I was denied and needed to come back 24h later for the next day flight. Next day flight arrived at destination with 2 hours delay. Return flight was already boarding 30min late. Once they locked all passengers in the plane, they announced a 2 hours waiting time, inside the plane... no drink, no food was served. Hopefully, we could start with only 1h30min delay but all in all it was my worse trip ever.
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Iran Air

16 June 2016 Potra
I have had a very good fight to Iran by Iranair, the food and service was very good to me,.
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Volotea

15 June 2016 Guest
Our flight has been delayed and no information has been given until the very last minute - when everyone were waiting at the gate. The staff clearly had no idea of what was going on and was rude. The company didn't give information and apparently wanted to keep us all waiting - this was completely irresponsible and unacceptable - we are definitely not using volotea again
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Sky Wings Airlines

26 May 2016 Guest
Was delayed for 16 hours at Larnaca on the return to Birmingham. No announcements, coffee, nothing. Then they tried to get out of paying compensation, passed the buck to everyone else, then had their licence revoked but are still flying under another name!! Rubbish.
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TUI Airways

02 May 2016 Guest
Flew from manchester to sharm el sheikh (boeing 737-800) and really enjoyed the flight, great cabin crew very friendly, legroom was ok not the best though epically when Manchester to sharm el sheikh is a pretty long short haul flight if that makes sense ordered a panini from the eatery was really tasty and compared to some airlines a resonable price . Overall a good friendly airline. by the way i reccomend to bring electronics onboard to keep kids amused as there isnt much in the way of entertainment.
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Sriwijaya Airlines

22 April 2016 Ezra
Great service combined with friendly staff
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Novair

02 April 2016 Trygve
I bought Novair extra for better legroom. Last minute change of aircraft canceled this option and i got the most cramped seat I have ever experienced. No room for my legs and not even somewhere to put a book. Several hours extra in this seat due to technical problems on the out journey. One of 3 toilets out of order on the return journey.
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Yeti Airlines

27 March 2016 M. Van Meter
Very polite aircrew. Great flight over Mt. Everest.
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Silkair

19 March 2016 J Fearns
I was scheduled to travel on Silk Air Mi491 leaving Thrirunanthapuram on Sunday 13th March at 22.45. When I arrived at the airport I found that the flight had been cancelled some time previously and that the message had not got to me. I was naturally worried, both about getting home and what I would do that evening. A lady called Dhanya arrived to look after me and I cannot praise her highly enough. She reassured me, organised a flight from another airport for the next day, transport to that airport and a hotel for the night. She was polite, professional and an extremely helpful person to have around in this situation. I only wish all airline representatives I come into contact with were of the same standard as Dhanya. I cannot find an email address to send this information to, so I hope someone at the airline reads this message.
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Sunclass Airlines

18 March 2016 BLXDK
Great service! Comfy seats, a little loud, great food and extremely friendly crew!
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Jetairfly

11 March 2016 David
I have booked with Jetairfly twice. I had no problems the first time, as I purchased a one-way ticket from Orlando to Brussels. The second time I made the same reservation for new years eve, except it was a roundtrip. I arrive to the airport, located 4 hours from my home, only to be told that my reservation was cancelled for no apparent reason, and I was not able to board the plane. They claimed an email was sent to me regarding my cancelled flight, but I never got any; and I'm reliable when it comes to checking emails. I had the reservation on hand, but they still refused to seat me. I booked via Orbitz.com, who helped me get a last minute ticket, but I had to miss a day of my 5 day trip and pay extra for a new one. As if that wasn't frustrating enough, I was working with Orbitz so I could at least receive a refund for the trip they cancelled on me. It took two months to reach Jetairfly. I finally received an email from Orbitz regarding my refund. I paid $560 USD and they only returned $5 USD of unused taxes. So not only did they ruin my holiday, but they also kept the money for a flight I supposedly wasn't seated for. And I called the Jetairfly customer service since Orbitz practically said I was on my own. The person I talked to wasn't the most professional at his job, and he gave me an email to send. To no surprise, I haven't heard back. So if you're trying to purchase a cheap ticket, save yourself the headache and avoid this airline at all costs! You have a good chance to save money, but you're also highly susceptible to having reservation problems at the last minute.
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Air Algerie

04 March 2016 Guest
Air Algerie lost my luggage with valuable presents. I made the claim as soon as I arrived to Madrid airport at the Iberia counter that is supposed to handle Air Algerie lost and found. They were supposed to contact me but they do not. They do not even respond to emails and calls. In fact I was not able to find a proper customer support contact number, so I have emailed/called national offices, and other places I have identified through google.
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HOP!

20 February 2016 pat larocca
Be careful buying tickets....baggage charges are very high...and the site is not user friendly to purchase in hole baggage
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LATAM Brasil

25 January 2016 robert carroll
I have been flying on TAM fr om New York for nearly 10 years and have to say I LOVE this airline. The people are consistently nice and attentative, their planes modern and clean and their on flight services excellent. Wh ere else do you get a decent meal, open bar, free moves, etc? I have never had a problem with my luggage and as a frequent flyer I get to take three pieces of luggage at 70lbs each plus carry on.
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China Southern Airlines

22 January 2016 Guest
One thing that needs to be improved is the english language skills of flight attendants on china southern flights. When i travelled fr om melbourne to ghangzhou last september 2015 i was about the only english person on the flight everyone else chinese no disrespect but the language skills was limited of the cabin crew was lim ited to me. Its ok if you spoke mandarin. Staff weren't over friendly and seemed as if they were going through the motions. Just a job. Also very cramped i know it's cheaper to fly with them than other airlines but the meals were just average in my opinion. I had a window seat right at the back of the plane near the toilet well say no more i didn't realise this until i sat down. The odor was very unpleasant indeed and i had to put up with that for 9 to 10 hours. i did ask to move but there were no other available seats. I think china southern need to evaluate the aircon on their aircraft particularly with seats at the rear of the plane near toilets. It was terrible most unpleasant indeed. perhaps it was the asian food served they may have been the problem for some passengers. but the toilets certainly did get a workout! i was happy to arrive to get some fresh air but unfortunately that didn't happen either cause it was very humid in ghangzhou when i arrived oh well can't win them all.
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West Air

31 December 2015 Guest
Terrible airline. - no English speaking customer service - customer service (with Chinese help) is terrible - airline changes flight time last minute with no reason - refuses to reimburse cost of inconvenience I've generally had a terrible time with this airline. I was supposed to fly from Shenzhen to Zhengzhou - flight booked over a week ago. Less than 10 hours before the flight I receive a message saying the flight time has been delayed by THREE HOURS. What does this mean for me? It means that the hotel I reserved, the time I booked is being wasted; I have to take a taxi to the airport instead of public transportation which is 150 RMB (a fifth of the cost of the actual flight); general inconvenience and meeting times are delayed and cancelled. Don't expect Chinese airlines to offer any sort of positive customer service. This is the last time I'll fly domestic in China. This airline is absolute rubbish.
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Air Namibia

15 December 2015 Guest
Air Namibia is one of the worst airlines. 1. They lock the two rear toilets for the 10 hour flight duration Frankfurt to Windhoek, for exclusive use of the cabin attendants. This means that the 300 or so economy class passengers can only use the 4 centre toilets. 2. When they serve breakfast, the meal is served first, and only when all passengers have received their meal are the drinks served - often half an hour after the meal is served. 3. The cabin staff NEVER answer a "Call Attendant" light, except to cancel the request!
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North Cariboo Air

23 November 2015 Guest
Excellent service on chartered flight last week! ..Clean Aircraft ; attentive crew ; great flying with them...
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Bangkok Airways

23 November 2015 Guest
bangkok Airways are the Easy jet of Thailand,their flights are over prices,customer service is zero. I have to fly with them as i live on Koh Samui,but I have lost track of how many times my flight is cancelled and I am put on a much earlier or later flight.When you contact them,they are very sad about what happends but will offer you nothing in the way of help or compensation. The staff at the airport are not very helpful and customer service is zero Being stuck at the airport for over 5 hours I was offered a plactic container of cold rice as a meal for the delay. The planes are cleans and staff on board helpful,but the rest of this airline is a joke
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Air Astana

05 November 2015 Guest
It really is an awful airline. Just awful. I fly Air Astana once or twice per month and have done so for 2 years both with Kazakhstan and twice internationally (only because there is no practical alternative). I agree with the other comments: the individual staff try to do a good job but actually have little to no idea what to do if something out of the norm happens. I would add that Air Astana is partly blacklisted from the EU on safety concerns.
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Japan Airlines - JAL

27 October 2015 Guest
Wow, What a suprise! I flew them from Bangkok to Japan and was so impressed by there great attidutes by the flight attendents, because there customer servise on the phone are the rudist people i ever talked too. but this is about te flight. the plane was clean and new but the staff was always their for you and sometimes you had 2 or 3 come to make sure your ok. the flight attendents all looked so beatiful and classy loved the flight. I am from the US and wish those Airlines would take a lesson from some Asian Airlines. so to e JAL i one of the best
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Air Malta

19 October 2015 Guest
I had been left on the runway by AirMalta repeadedly spite of overbooking! The airport of departure said, I would get compensation. At arrival in Malta, non did get any information although sent to Malta by Swissport. Absence of organization or dishonesty I do not know. However, that AirMalta does not have qualified and trained personal to handle problems I can confirm. In Malta I went twice to the airport and non was interested to help, except handing over an email address of customer service. I have to admit that the staff was nice to me although non took an effort to find a solution to my problem. Bottom line: come to Malta to vacation but without AirMalta or chances are that you will not arrive or depart the day you booked!
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TUI Airlines Netherlands

17 October 2015 Guest
Arkefly is the only direct flight from Amsterdam to Orlando Sanford. We flew from Amsterdam to Sanford in October 2015. We had a pleasant experience and the online check-in gotta improve a little. When I wanna check-in online, then I stucked at the page "reserved the service" and can't proceed further. It was very frustrating. Further more, the service on the flight was OK, some flight attendants weren't always smiley and friendly. Hey, when you weren't happy about your job or customers, then it wasn't my problem to look at your grumpy faces.
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Air India

12 October 2015 Guest
Air India are absolute hopeless. I was travelling Melbourne to Hyderabad via Delhi with my 4 month old son. We were told that the bassinet was confirmed at the time of booking the ticket, but did not get one and when I asked the flight attendant was very rude. Didn't even provide me with water for the baby food, I had to get water myself from the galley area every time. They absolutely don't care. The worst airline crew.
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Air Busan

11 October 2015 Guest
My flight from Seoul to Busan was canceled today, 5 minutes before departure due to technical problems of the plane. Customer service Air Busan style: - no replacement plane - no rebooking to another airline - just offered a 5h bus ride instead, if you are lucky - i will not use them again, ever!!
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JETGO Australia

05 October 2015 Debbie Williams
I flew with Jetgo for the first time this weekend. Excellent service from check in to cabin attendant. Plane was very clean and comfortable. Received more attention from the cabin staff in a 50 min flight than I received on a 9 hour Emirates flight the previous week!!!!! Would highly recommend this company.
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Niki

03 October 2015 Matthias Wieland
Flight from Salzburg to Hurghada and back. Flight was good, lunch and Drinks good, free newspaper on board. Good offer for a low cost carrier.
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Iraqi Airways

01 October 2015 Guest
Never fly with it! I have booked online at August suppose to fly on September from Erbil to Berlin at the airport they told me there is no flight all has been suspended, i have lost 1000 euro because they did not inform me inadvance, now they do not want to pay my money back!! The worst airline i ever met!! Never do the mistake i did Thanks
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Tailwind Airlines

24 September 2015 j wilshaw
I travelled to Ercan on 2/09/15.The service was very good,and the staff were exceptional.The flight was comfortable and the meal adequate.
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Sky Bahamas

06 September 2015 Tami Allen
I Have Had A Recent Trip On Sky Bahamas From LPIA to GBIA And Service Was So Wonderful, We Had Timely Check In's Plus Inflight Food And Beverages. Your Doing 100% Sky Bahamas Can't Wait To Fly With You Again.
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Air Moldova

01 September 2015 Mariana
permanent problems do not respect timetables, baggage lose almost every time, the staff very unprofessional and arrogant and so so on ...!
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ATA Airlines

21 August 2015 Guest
Today ATA AirLines flight from Tbilisi to Tehran with 3 hours delayed they kept passengers inside the plane with off air conditioner in the heat of 34 degrees. According to elderly passengers with heart disease and children they even avoid to give water to travelers. Very poor service & management. NoT RECOMMENDED
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Hi Fly

30 July 2015 Kirsty
Just back fr om Cancun with Thomas Cook who used this airline. What can I say, No leg room seats very uncomfortable no where to rest your head, 2 films in French and 2 in English (Same films on the way back). Some staff had Thomas Cook Uniforms on the rest had Hi Fly uniforms on looked very unprofessional. On arriving at Cancun Airport can only describe the landing as the Aeroplane falling out the sky. Thank Goodness for seatbelts or all passengers would have been in beside the pilot. Oh and toilets at the front of the aircraft where out of use which meant long cues towards the back of the plane for the toilet. On the way home we were given a pillow and a blanket which was a complete joke as there was no wh ere to put the pillow to rest your head. I pressed the button 4 times for staff attention as my daughter was in need of a drink of water after about an hour she got a drink. Turbulence was really bad which cant be helped but there was no sick bags in the pocket in front of you which only meant 1 thing. I will never fly long-haul with Thomas Cook again. I had a better flight with Ryanair. Felt very disappointed with the money we paid and the service we got.
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Dutch Antilles Express - DAE

03 July 2015 Marta Bosses
Best airline ever. I always had a good service on the aircraft. They are always on time. I never had even a delayed flight. And boy, i do travel a lot. They even gave me a nice x-mas present for all the times that i use their service. Thank you guys. I have it hanging in my bathroom. Its lovely. Keep up with all the good works. Love you all.
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Middle East Airlines

30 June 2015 Jean Al Hayek
It is great airlines, one of the best customer service airlines. They really give you access to have special request and they work on arranging it, however in many other eurpean airlines you cannot say anything and "dry faces". They are proffessinal, please keep it up. You are really the best fleet between the highest ranking airlines.
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