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 ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Condor Flugdienst

19 September 2016 Bella
If you can, don't book with them. They have just changed the baggage allowance, a week before my flight to Germany. Now I can take only 6 kg, instead of the already stingy 20 kg plus 6 kg in cabin. As I'm moving there, this is a real inconvenience. I had booked my flight months in advance, and even so, never thought this would be a possibility, not even in my wildest nightmares. Really: KEEP CONDOR OFF YOUR MIND! It's not worth the saving. And I still have to see if the flight is not a pain!
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Delta Air Lines

01 September 2016 Krisfaith3
So disappointed...this is our first time using Delta. We have had 2 major flight changes within a 3 month period. One we were not even informed about, we decided to check four days before departure. Each time we had to rebook so we could keep our original itinerary. . This last time we ended up losing our seats, and now we are not seated together. The supervisor was informed of the issues we had, and said we can do nothing and there is no one you can speak to about our concerns. Will not fly Delta again.....I advise others not to as well!
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Borajet

17 August 2016 Rebecca
They cancelled our flight without informing us and we got stuck at the airport. We had to buy another ticket to go to out destination and paid 950tl ($400) judt because of them. Also, they haven't gave our money back yet. Even though it has been a month since they cancelled the flight. Never ever again would i buy a ticket from them again! The worst airlines, shit customer service. I don't recommend it to anyone
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-

09 July 2016 Guest
First time traveller to Russia, first lesson learnt, NEVER fly VIM. Arrived at airport, 6 out of 8 flights delayed were VIM. Mine delayed by 13 hours, most by at least 5 hours. BTW, you cannot buy cigarettes at Russian airports, be warned in both cases.
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Zimex Aviation

05 July 2016 Guest
Excellent service & wonderful team. I must admit that flying over South Sudan is not exactly my cup of tea, but the crew made me feel safe and rendered my experience very pleasant.
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Germanwings

21 June 2016 Guest
Just terrible. Avoid if possible. Customer service doesn't exist, they just treat you like a piece of ... luggage. I should maybe try DHL? Last week, I had 1 return flight. 1st flight was overbooked so I was denied and needed to come back 24h later for the next day flight. Next day flight arrived at destination with 2 hours delay. Return flight was already boarding 30min late. Once they locked all passengers in the plane, they announced a 2 hours waiting time, inside the plane... no drink, no food was served. Hopefully, we could start with only 1h30min delay but all in all it was my worse trip ever.
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Iran Air

16 June 2016 Potra
I have had a very good fight to Iran by Iranair, the food and service was very good to me,.
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Volotea

15 June 2016 Guest
Our flight has been delayed and no information has been given until the very last minute - when everyone were waiting at the gate. The staff clearly had no idea of what was going on and was rude. The company didn't give information and apparently wanted to keep us all waiting - this was completely irresponsible and unacceptable - we are definitely not using volotea again
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Aerolineas Sosa

31 May 2016 Manuel
This is the worst airline I have ever used; unfortunately I can't give them below 1. The worst customer service, the most rude and unprofessional staff, seriously worthless. We arrived the airport 2 hours in advance from the West Bay Hotel and they didn't want to provide us tickets saying that the plane was overbooked, when they were still offering tickets to the locals. They overbook the flight on a Memoral Day Weekend and since the seats are not numbered it complicate things furthermore. We request to speak to the manager and the staff NEVER informed him/her, stating that they did everything to get us in the plane, when they didn't even checked us in. Horrible experience. We ended travel back home in separate flights and airlines.
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Sky Wings Airlines

26 May 2016 Guest
Was delayed for 16 hours at Larnaca on the return to Birmingham. No announcements, coffee, nothing. Then they tried to get out of paying compensation, passed the buck to everyone else, then had their licence revoked but are still flying under another name!! Rubbish.
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Thomson Airways

02 May 2016 Guest
Flew from manchester to sharm el sheikh (boeing 737-800) and really enjoyed the flight, great cabin crew very friendly, legroom was ok not the best though epically when Manchester to sharm el sheikh is a pretty long short haul flight if that makes sense ordered a panini from the eatery was really tasty and compared to some airlines a resonable price . Overall a good friendly airline. by the way i reccomend to bring electronics onboard to keep kids amused as there isnt much in the way of entertainment.
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Sriwijaya Airlines

22 April 2016 Ezra
Great service combined with friendly staff
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American Airlines

15 April 2016 Guest
I fly frequently and my experience with AA has been consistently awful. Most recently, an AA flight canceled due to a crew member not showing up. I was placed on another flight the following day that had additional layovers because that was "all that was available." I was not in my home city so the AA agents gave me a voucher for $150 for cab fair/hotel but when I tried to use it, I was told I needed to pay out of pocket and contact AA Customer relations to get reimbursed. There is no phone number for AA Customer Relations (apparently they do not have phones), only email. I never got an email response and was never reimbursed. And, as if that is not frustrating enough, because I was added late to the alternate flight, I was the last to board, we somehow ran out of overhead space (on two separate flights) and they had to check my small (18"round) carry-on. I pleaded with the flight attendant to let me keep it because it had valuable/fragile gifts in it but she insisted and it broke. I will never fly AA again. Not just because their customer service is terrible, it is literally non-existent.
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Novair

02 April 2016 Trygve
I bought Novair extra for better legroom. Last minute change of aircraft canceled this option and i got the most cramped seat I have ever experienced. No room for my legs and not even somewhere to put a book. Several hours extra in this seat due to technical problems on the out journey. One of 3 toilets out of order on the return journey.
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Yeti Airlines

27 March 2016 M. Van Meter
Very polite aircrew. Great flight over Mt. Everest.
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Silkair

19 March 2016 J Fearns
I was scheduled to travel on Silk Air Mi491 leaving Thrirunanthapuram on Sunday 13th March at 22.45. When I arrived at the airport I found that the flight had been cancelled some time previously and that the message had not got to me. I was naturally worried, both about getting home and what I would do that evening. A lady called Dhanya arrived to look after me and I cannot praise her highly enough. She reassured me, organised a flight from another airport for the next day, transport to that airport and a hotel for the night. She was polite, professional and an extremely helpful person to have around in this situation. I only wish all airline representatives I come into contact with were of the same standard as Dhanya. I cannot find an email address to send this information to, so I hope someone at the airline reads this message.
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Thomas Cook Airlines Scandinavia

18 March 2016 BLXDK
Great service! Comfy seats, a little loud, great food and extremely friendly crew!
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Jetairfly

11 March 2016 David
I have booked with Jetairfly twice. I had no problems the first time, as I purchased a one-way ticket from Orlando to Brussels. The second time I made the same reservation for new years eve, except it was a roundtrip. I arrive to the airport, located 4 hours from my home, only to be told that my reservation was cancelled for no apparent reason, and I was not able to board the plane. They claimed an email was sent to me regarding my cancelled flight, but I never got any; and I'm reliable when it comes to checking emails. I had the reservation on hand, but they still refused to seat me. I booked via Orbitz.com, who helped me get a last minute ticket, but I had to miss a day of my 5 day trip and pay extra for a new one. As if that wasn't frustrating enough, I was working with Orbitz so I could at least receive a refund for the trip they cancelled on me. It took two months to reach Jetairfly. I finally received an email from Orbitz regarding my refund. I paid $560 USD and they only returned $5 USD of unused taxes. So not only did they ruin my holiday, but they also kept the money for a flight I supposedly wasn't seated for. And I called the Jetairfly customer service since Orbitz practically said I was on my own. The person I talked to wasn't the most professional at his job, and he gave me an email to send. To no surprise, I haven't heard back. So if you're trying to purchase a cheap ticket, save yourself the headache and avoid this airline at all costs! You have a good chance to save money, but you're also highly susceptible to having reservation problems at the last minute.
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AeroSvit

10 March 2016 Guest
AeroSvit despite all the bad complaints, I can say my experience on this airline as been one of the best in service and quality, It was on flights from Toronto to Kiev and also flights from Lisbon to kiev and in all case it was an excellent service, In fact my last flight I arrived late from another flight which arrived at the time of departure and ran directly to the gate were I was suppose to go to the check in when I arrived at the gate the AeroSvit attendant had already a blank pass just in case I arrived late totally bypassing the check in as my luggage went directly to airplane as I was booked originally with connecting flights. I did not miss my flight despite being late. In my comparison with other airlines I can say service was excellent unlike American airlines which offer poor quality service and often the attendants are rude and do not respond to customer needs. I rate AeroSVit as to be a top quality service airline as it as always provided me excellent service.
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Air Algerie

04 March 2016 Guest
Air Algerie lost my luggage with valuable presents. I made the claim as soon as I arrived to Madrid airport at the Iberia counter that is supposed to handle Air Algerie lost and found. They were supposed to contact me but they do not. They do not even respond to emails and calls. In fact I was not able to find a proper customer support contact number, so I have emailed/called national offices, and other places I have identified through google.
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HOP!

20 February 2016 pat larocca
Be careful buying tickets....baggage charges are very high...and the site is not user friendly to purchase in hole baggage
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LATAM Brasil

25 January 2016 robert carroll
I have been flying on TAM fr om New York for nearly 10 years and have to say I LOVE this airline. The people are consistently nice and attentative, their planes modern and clean and their on flight services excellent. Wh ere else do you get a decent meal, open bar, free moves, etc? I have never had a problem with my luggage and as a frequent flyer I get to take three pieces of luggage at 70lbs each plus carry on.
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China Southern Airlines

22 January 2016 Guest
One thing that needs to be improved is the english language skills of flight attendants on china southern flights. When i travelled fr om melbourne to ghangzhou last september 2015 i was about the only english person on the flight everyone else chinese no disrespect but the language skills was limited of the cabin crew was lim ited to me. Its ok if you spoke mandarin. Staff weren't over friendly and seemed as if they were going through the motions. Just a job. Also very cramped i know it's cheaper to fly with them than other airlines but the meals were just average in my opinion. I had a window seat right at the back of the plane near the toilet well say no more i didn't realise this until i sat down. The odor was very unpleasant indeed and i had to put up with that for 9 to 10 hours. i did ask to move but there were no other available seats. I think china southern need to evaluate the aircon on their aircraft particularly with seats at the rear of the plane near toilets. It was terrible most unpleasant indeed. perhaps it was the asian food served they may have been the problem for some passengers. but the toilets certainly did get a workout! i was happy to arrive to get some fresh air but unfortunately that didn't happen either cause it was very humid in ghangzhou when i arrived oh well can't win them all.
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SunExpress

04 January 2016 Guest
If I could have put zero as a rating I would have. Had a flight cancelled today due to bad weather. No staff on hand to help only to tell us to call a call centre. As you can imagine everyone is calling the same no. Flight was at 6. Still trying to call the call centre at 10pm. Turkish airlines and Pegasus supported their passengers with hotel accommodation and rescheduling of flights, sun express offered nothing so we ended up having to pay for accommodation and a new flight, appalling service.
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West Air

31 December 2015 Guest
Terrible airline. - no English speaking customer service - customer service (with Chinese help) is terrible - airline changes flight time last minute with no reason - refuses to reimburse cost of inconvenience I've generally had a terrible time with this airline. I was supposed to fly from Shenzhen to Zhengzhou - flight booked over a week ago. Less than 10 hours before the flight I receive a message saying the flight time has been delayed by THREE HOURS. What does this mean for me? It means that the hotel I reserved, the time I booked is being wasted; I have to take a taxi to the airport instead of public transportation which is 150 RMB (a fifth of the cost of the actual flight); general inconvenience and meeting times are delayed and cancelled. Don't expect Chinese airlines to offer any sort of positive customer service. This is the last time I'll fly domestic in China. This airline is absolute rubbish.
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Bulgaria Air

24 December 2015 Guest
Do NOT fly with Bulgaria Air!!! The worst experience ever! The service is one of the worst I've ever seen. Delay of flights and luggage, stolen property from the bags and very poor attitude are just the beginning of your journey with this company. Customer Service is practically non-existent. The only official phone number on their web site does not reply for weeks and the number listed for luggage complains is invalid. Emails are never answered and the service you'll get will make you feel like you owe them a favour for using their services. They will wear you down and hope that you'll give up fighting the wall of bureaucracy they've created. I'd rather walk on foot next time then use their services again.
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Austrian Airlines

17 December 2015 BorisIvanov
I warn all travelers about the abuse of Austrian Airlines company to its monopoly position in the direction of Kiev-Vienna. Im used to fly to Vienna a lot, due to my business; and more frequent air company monopolist in this direction is Austrian Airlines. However, recently I had bad experience with this airline, which left me with no desire to continue to give them my time and money. Briefly about the situation: I checked in the flight online the day before departure, but that did not stop the representatives of Austrian Airlines to remove me and 9 other passengers from the flight right at the entrance to the plane. The airline didnt explain to passengers the reason of their decision, but I understood that airline was guided by national basis, because all 9 passengers was from Ukraine. After removal, the airline changed the ticket to a late flight, as a result of what I was late for my appointments. Moreover, Im trying to get a justice, an apology and explanation from the airline for 1 year, but still I didnt receive any feedback from them. It is very shortsighted and presumptuous of Austrian Airlines to believe that because of its monopoly position on this direction, they can provide so unprofessional service to their passengers. The big fat minus to Austrian Airlines. If you need to Vienna fly, but just not with them - real advice from real victim.
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Air Namibia

15 December 2015 Guest
Air Namibia is one of the worst airlines. 1. They lock the two rear toilets for the 10 hour flight duration Frankfurt to Windhoek, for exclusive use of the cabin attendants. This means that the 300 or so economy class passengers can only use the 4 centre toilets. 2. When they serve breakfast, the meal is served first, and only when all passengers have received their meal are the drinks served - often half an hour after the meal is served. 3. The cabin staff NEVER answer a "Call Attendant" light, except to cancel the request!
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North Cariboo Air

23 November 2015 Guest
Excellent service on chartered flight last week! ..Clean Aircraft ; attentive crew ; great flying with them...
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Bangkok Airways

23 November 2015 Guest
bangkok Airways are the Easy jet of Thailand,their flights are over prices,customer service is zero. I have to fly with them as i live on Koh Samui,but I have lost track of how many times my flight is cancelled and I am put on a much earlier or later flight.When you contact them,they are very sad about what happends but will offer you nothing in the way of help or compensation. The staff at the airport are not very helpful and customer service is zero Being stuck at the airport for over 5 hours I was offered a plactic container of cold rice as a meal for the delay. The planes are cleans and staff on board helpful,but the rest of this airline is a joke
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Air Astana

05 November 2015 Guest
It really is an awful airline. Just awful. I fly Air Astana once or twice per month and have done so for 2 years both with Kazakhstan and twice internationally (only because there is no practical alternative). I agree with the other comments: the individual staff try to do a good job but actually have little to no idea what to do if something out of the norm happens. I would add that Air Astana is partly blacklisted from the EU on safety concerns.
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Japan Airlines - JAL

27 October 2015 Guest
Wow, What a suprise! I flew them from Bangkok to Japan and was so impressed by there great attidutes by the flight attendents, because there customer servise on the phone are the rudist people i ever talked too. but this is about te flight. the plane was clean and new but the staff was always their for you and sometimes you had 2 or 3 come to make sure your ok. the flight attendents all looked so beatiful and classy loved the flight. I am from the US and wish those Airlines would take a lesson from some Asian Airlines. so to e JAL i one of the best
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Air Malta

19 October 2015 Guest
I had been left on the runway by AirMalta repeadedly spite of overbooking! The airport of departure said, I would get compensation. At arrival in Malta, non did get any information although sent to Malta by Swissport. Absence of organization or dishonesty I do not know. However, that AirMalta does not have qualified and trained personal to handle problems I can confirm. In Malta I went twice to the airport and non was interested to help, except handing over an email address of customer service. I have to admit that the staff was nice to me although non took an effort to find a solution to my problem. Bottom line: come to Malta to vacation but without AirMalta or chances are that you will not arrive or depart the day you booked!
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TUI Airlines Netherlands

17 October 2015 Guest
Arkefly is the only direct flight from Amsterdam to Orlando Sanford. We flew from Amsterdam to Sanford in October 2015. We had a pleasant experience and the online check-in gotta improve a little. When I wanna check-in online, then I stucked at the page "reserved the service" and can't proceed further. It was very frustrating. Further more, the service on the flight was OK, some flight attendants weren't always smiley and friendly. Hey, when you weren't happy about your job or customers, then it wasn't my problem to look at your grumpy faces.
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Air India

12 October 2015 Guest
Air India are absolute hopeless. I was travelling Melbourne to Hyderabad via Delhi with my 4 month old son. We were told that the bassinet was confirmed at the time of booking the ticket, but did not get one and when I asked the flight attendant was very rude. Didn't even provide me with water for the baby food, I had to get water myself from the galley area every time. They absolutely don't care. The worst airline crew.
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Air Busan

11 October 2015 Guest
My flight from Seoul to Busan was canceled today, 5 minutes before departure due to technical problems of the plane. Customer service Air Busan style: - no replacement plane - no rebooking to another airline - just offered a 5h bus ride instead, if you are lucky - i will not use them again, ever!!
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JETGO Australia

05 October 2015 Debbie Williams
I flew with Jetgo for the first time this weekend. Excellent service from check in to cabin attendant. Plane was very clean and comfortable. Received more attention from the cabin staff in a 50 min flight than I received on a 9 hour Emirates flight the previous week!!!!! Would highly recommend this company.
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Niki

03 October 2015 Matthias Wieland
Flight from Salzburg to Hurghada and back. Flight was good, lunch and Drinks good, free newspaper on board. Good offer for a low cost carrier.
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Iraqi Airways

01 October 2015 Guest
Never fly with it! I have booked online at August suppose to fly on September from Erbil to Berlin at the airport they told me there is no flight all has been suspended, i have lost 1000 euro because they did not inform me inadvance, now they do not want to pay my money back!! The worst airline i ever met!! Never do the mistake i did Thanks
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Aurigny Air Services

27 September 2015 Guest
Flight left Guernsey 50 minutes late today 26th September due to bird in the engine of plane. They had to fly another plane out to bring us back to Gatwick. What they didn't tell us when we left Guernsey was that our suitcases didn't come with us. Left us at Gatwick like lemons waiting for cases. Have been assured cases will be here at 22.30. No refreshments on plane,none given while we wait for cases. No customers service. We wait to see if cases arrive. Communication is the answer. Where was the communication.
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Tailwind Airlines

24 September 2015 j wilshaw
I travelled to Ercan on 2/09/15.The service was very good,and the staff were exceptional.The flight was comfortable and the meal adequate.
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Sky Bahamas

06 September 2015 Tami Allen
I Have Had A Recent Trip On Sky Bahamas From LPIA to GBIA And Service Was So Wonderful, We Had Timely Check In's Plus Inflight Food And Beverages. Your Doing 100% Sky Bahamas Can't Wait To Fly With You Again.
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Air Moldova

01 September 2015 Mariana
permanent problems do not respect timetables, baggage lose almost every time, the staff very unprofessional and arrogant and so so on ...!
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ATA Airlines

21 August 2015 Guest
Today ATA AirLines flight from Tbilisi to Tehran with 3 hours delayed they kept passengers inside the plane with off air conditioner in the heat of 34 degrees. According to elderly passengers with heart disease and children they even avoid to give water to travelers. Very poor service & management. NoT RECOMMENDED
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Air Madagascar

17 August 2015 Guest
Customer service is ABSOLUTEY terrible! The same flight has been postponed twice now. Can not get back to Bangkok, and nobody at Air Madagascar seems to care! Two trips to the airport and all I have to show is 20,000 ARY, which is an insult! A 17:00 flight postponed to 00:40 and postponed a second time to 09:30 the next day and not even enough for lunch to make up for it. This was after my arrival was over 6 hours delayed coming in. The direct BKK-TNR flight is seriously not worth the hassle!
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Neos

16 August 2015 BASSANI ALICE/SKORO SRETEN
I had CONDOR arrangement to fly with my wife to Tenerife Sud on August 3th and back to Milano on August 10th (I think it was NO 1774 NO 1775). I am frequent flyer with different company's for many years due to my work in different parts of the world and I am glad to be able to say: COMPLIMENTS NEOS !. My experience with NeosAir was just EXCELLENT!. New aircraft's, excellent offer on board and very, very kind and friendly crew on board. My flight with NeosAir was GREAT PLEASURE! I wish the Company all the best in future, I am looking to fly with Neos again. Mr Sreten Skoro
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Hi Fly

30 July 2015 Kirsty
Just back fr om Cancun with Thomas Cook who used this airline. What can I say, No leg room seats very uncomfortable no where to rest your head, 2 films in French and 2 in English (Same films on the way back). Some staff had Thomas Cook Uniforms on the rest had Hi Fly uniforms on looked very unprofessional. On arriving at Cancun Airport can only describe the landing as the Aeroplane falling out the sky. Thank Goodness for seatbelts or all passengers would have been in beside the pilot. Oh and toilets at the front of the aircraft where out of use which meant long cues towards the back of the plane for the toilet. On the way home we were given a pillow and a blanket which was a complete joke as there was no wh ere to put the pillow to rest your head. I pressed the button 4 times for staff attention as my daughter was in need of a drink of water after about an hour she got a drink. Turbulence was really bad which cant be helped but there was no sick bags in the pocket in front of you which only meant 1 thing. I will never fly long-haul with Thomas Cook again. I had a better flight with Ryanair. Felt very disappointed with the money we paid and the service we got.
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Dutch Antilles Express - DAE

03 July 2015 Marta Bosses
Best airline ever. I always had a good service on the aircraft. They are always on time. I never had even a delayed flight. And boy, i do travel a lot. They even gave me a nice x-mas present for all the times that i use their service. Thank you guys. I have it hanging in my bathroom. Its lovely. Keep up with all the good works. Love you all.
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Middle East Airlines

30 June 2015 Jean Al Hayek
It is great airlines, one of the best customer service airlines. They really give you access to have special request and they work on arranging it, however in many other eurpean airlines you cannot say anything and "dry faces". They are proffessinal, please keep it up. You are really the best fleet between the highest ranking airlines.
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Air Mauritius

24 June 2015 Guest
They were OK at one time but they've retrogressed quite a bit lately, their planes are now too old (A340s), and they are suffering fr om severe competition from other, more ambitious carriers like Emirates. Food on board is bland to say the least, the IFE is one of the poorest I've seen on any long-haul aircraft, so poor I read my SAS novel virtually at one sitting! Only good thing is the excellent Bois Cheri tea, grown in Mauritius and served on board. Apart from this I woud not really bother to go out of my way to travel with them again, not unless they busted their prices down to a level wh ere they could possibly compete with other airlines purely on a fare basis, as I could endure 12 hours on a plane knowing that my ticket cost me less than with one of their rivals. Happy flying.
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