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Home / World airlines / Cote d'Ivoire / Air Cote díIvoire

Air Cote díIvoire

Country: Cote d'Ivoire
National airline of Cote díIvoire (Ivory Coast), domestic and international operations
IATA code: HF
ICAO code: VRE
Head office: BP 592 Abidjan 7 COTE D'IVOIRE
Phone number: +225 20 25 10 30
Year established: 2012
Main bases and hubs: Abidjan Port Bouet
Fleet: Airbus A319, Airbus A320, Bombardier Dash 8 Q400, Embraer 170

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Reviews & Opinions of Air Cote díIvoire:

07 September 2015 Jenner

The airline is a complete mess. Highly unprofessional ground staff in Abidjan. We were supposed to fly out from Freetown around 4pm on the 1st of September, 2015 but eventually flew out at 11pm. There was no apologies by the flight crew for the delay. We landed in Abidjan at around 12:30 midnight and was told the flight is delayed for o e hour. We were kept as prisoners down the basement without food or water note ein enough sitting. The ground staff behavior was very unprofessional. We finally flew out at 7 am. Again no apologies. I will never use this airline again and won't recommend it neither.

15 December 2014 FC de Beer

I will never recommend this airline to anybody. Flight from Lungi to Abidjan delayed at every stop resulting I us missing our connecting flights mainly due to the fact that no staff at there posts to great passengers and help them. Got a world of promises that all. All my booking that I have made had to be cancelled due to there mistakes costing me a fortune. They are great at passing the blame when it is clearly there fault. Compensation what is that. Booked into a hotel no water except 1 bottle then you pay for the rest.

All Reviews of Air Cote díIvoire

Air Cote díIvoire Discussion:

27 January 2017 Dr. Olapade Olufemi Julius

My experience with the airline is not palatable at all. I departed Lagos for Freetown January 8, 2017 and since then my checked in luggage has been missing. I had reported to the Freetown office but the news I received all the time is that the Abidjan office is making things difficult. The question is "Where is my luggage and why has it been difficult for the airline to sort out my issue?" I need an urgent explanation from someone out there. I have very vital documents in the bag that has developed wings. Dr. Olapade OJ Njala University, NJala Sierra Leone +23278507769

08 December 2016 Guest

I am writing about my experience with both Air Côte d'Ivoire and South Africa Air. My husband and I had the following itinerary: Sat, Dec 3 8:00 PM GMT ABJ to ACC Air Cote D'Ivoire 500 Arrive Accra (ACC)9:00 PM GMT Terminal 1 Dec 3 10:30 PM GMT ACC to JNB South African Airways 53 Arrive Johannesburg 6:20 AM SAST Terminal A, Then 8:45 AM SAST JNB to DUR South African Airways 539, Terminal B Arrive Durban (DUR) 9:50 AM SAST Unfortunately, the initial flight (Abidjan-Accra) was delayed due to a storm. We arrived in Accra at 10:00 pm. We notified the head steward in business class that we had a tight connection and we were under the impression that he was going to help with the transition. We had to wait at least 10 min. after the plane landed for the bus to arrive. The bus driver was also notified of the tight connection. When we arrived at the terminal, we were taken in charge by Theresa fr om Air Côte d' Ivoire. She asked us to write our names and passport number in a book, then took us, along with 3 other passengers, bypassing immigration (most of us did not have visas to enter Ghana), to exit the building, and reenter from the departure side. It was quite far! When we arrived, the SA check-in desk was closed, then a lady came and sat at it. She told us the check-in was closed for our flight. We could hear the boarding calls for it, but she kept saying there was nothing she could do. Her attitude was disdainful, then she passive-aggressively went to working on something else. She refused to give us her name, and her badge was hiding behind her desk. We asked to speak with a supervisor who came after the flight had left. Both of them said that they were not notified by Air Côte d'Ivoire of our late arrival. He started lecturing us that for international flights, check-in is 3 hrs ahead, and that SA did everything possible. Theresa then took us to an office, wh ere a gentleman booked us on a flight at 9am the following morning. He warned us that there were delays on that flight, and asked Theresa to follow through in the morning. She arranged for us to spend the night in a hotel, and gave us the name of her colleague William Barkloe, who she promised will let us know our status. We did not hear from him, so we called him in the morning. He asked us to call him back at noon. He was impossible to reach. His phone was either busy or turned off. He finally heard from him that we needed to be at the airport at 6pm because the flight was leaving at 9pm, a full 24 hr from the initial flight, and a12 hour delay from the rescheduled one. After we boarded, we sat in the plane for a few hours before we were told that there was a leak in the galley. They tried to fix it, but were unable to do so. So we ended up being moved to another flight departing at the same time. There were no more business seats available, so we had to sit in coach, even though we paid for business tickets. The delay also cost us the next connection, so we ended up arriving to our final destination Monday at noon. The trip ended up taking almost 36 hrs, and we missed an important meeting as a result. It was a horrible experience. We didn't get a true apology from anybody. Here are the issues that are concerning: 1) lack of communication between the two airlines, and lack of ownership of the problem. 2) transit in Ghana is dysfunctional. We should not have had to enter the country then check in again. 3) delayed/inadequate follow-through on the part of Air Côte d'Ivoire. We spent most of Sunday trying to figure out our status, and felt helpless because our only contact was not responding. 4) inflexibility of the agent for SA. It is still not clear to us why we were not allowed to board the flight on the 4th. If it was really impossible to bend the rules, at least some empathy should have been shown, and some attempt to help fix the problem. 5) 12 hr delay in our rescheduled flight with no communication about the expected time. 6) no compensation for the inconvenience that we experienced and missing a part of the meeting

14 August 2016 Guest

The workers at the Lagos airport were rude and they had very poor customer service

21 July 2016 Guest

Ngobeni Siphiwe : Good day, This is a formal complaint on the above ticket referencing the Conakry - Johannesburg leg. As it was communicated that the Abidjan to Accra flight was rescheduled, the flight was 30 min late which led to missing the SAA connecting flight to Johannesburg -SA. Due to lack of communication and accountability between Abidjan and Accra team, no one bothered to book us into the first SAA flight. A Mr William the Accra ops manager was not bothered to assist us in the morning of the 8th to get on SAA 210 - though he was the one who got us to the hotel and told us the time we had to be at the airport in the morning. So we (with another gentleman in the same predicament) eventually had to purchase our own tickets to get to SA. With that said, I need you to advise on the process to follow in order for me to get the money back which I had to spend on the transit visa and oneway fare to johannesburg. I would really appreciate that this get your atmost attention. Thank you, Siphiwe Can someone from the airline please contact the guest.

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