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Home / World airlines / Brazil / Azul

Azul

Country: Brazil
Budget domestic services from Sao Paulo
IATA code: AD
ICAO code: AZU
Head office: Alameda Surubiju 2010, Alphavill Indastrrial, Baruent , 06455-040 Sao Paulo Brazil
Phone number: +55 11 4003 3255
Fax number: + 55 11 4134 9801
Web-site: www.voeazul.com.br
Year established: 2008
Main bases and hubs: Campinas, Sao Paulo Campinas International
Fleet: ATR 72, Airbus A320neo, Airbus A330-200, Embraer 190, Embraer 195

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Reviews & Opinions of Azul:

11 October 2015 Simon

Flight was OK. Bag was not even loaded into the aircraft. Customer service seemed to know this issue...its standard. Standard means severals days without baggage, no compensation, not even an excuse. I deeply REGRET to have chosen AZUL for my flight. Never ever again!!!

06 July 2014 paul coates

I flew from Belo Horizonte to Sao Paulo on 26th June 2014. Flight was good and on time. However my bag didn't make the flight and I have heard nothing despite having my email and phone number on the form. The email on the lost baggage form just bounces back and I am struggling to contact them by email. looked all over the website and it is only phone numbers to call customer service rather than a customer service email address.

03 December 2013 Baenky

I used Azul airlines for a round trip fr om Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 € for 2 people with 23kg luggage each. The aircraft was well equipped - tv screen for every seat wh ere you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff was friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1h flight... Our flight was a little bit delayed but that is quite normal (esp in Brazil). I´d like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didnt charge us for that change! This is really customer friendly.

06 February 2013 Guest

positives, on time, great free snacks compared to the US airlines. Friendly flight attendants. negatives; If you are not from Brazil, do not use. Double billed me, lost a bag, found it but after weeks of lies, refused to return it. never compensated for being double billed.

All Reviews of Azul

Azul Discussion:

15 February 2018 Hendra Winardi -

Was a very bad impression on the yesterday flight 9700 from Viracopos to Fort Lauderdale 1 Delay fllght about almost 2 hours stay on board, and by the time the captain anoucem us, that they waiting for one Crew ia stuck at the trafic acindent, and waiting for her to start ???? Very strange - has Azul no other that can replace her, if this is must?? 2 the delay was not minutes but almost 2 long hours, and the plane was freezing, no survices on board till you are in the air 3 there is a penalty the hours on the ground for the company extra cost? 4 This is my protest and if there is mechanical problem we easy can accept it, but not this time, lack of personal support at the airport to replace , is not an excuse 5 Please accept this , as a quality services for the company and not to blame , I heard from people the service in the plane is better that the others, but my experience this first flight is NOT Hope this is my input and hope the company can correct it asap, like to hear later if you have it an answer, Regard Hendra Winardi - 5390069860 and Hedianti Lesmana (wife)

18 January 2018 Robin Willis

Dia 6, a minha bagagem ainda não foi localizada, quando ligue para os relatórios do atendente de serviço que podemos chamar de volta. Nenhuma informação adicional. Eu tive que comprar roupas novas e artigos devido a esse incidente. Isso é inaceitável!!! Robin Willis 075-31-425-3435. Rua Manuel Santana de Melo # 22 Cachoerio, Bahia 44300060 This is day 6 that I'm without my luggage, ridiculous for such a prime business to handle a service as baggage of their customer in such a manner. My baggage on flight 1023 from Orlando to San Paulo Brazil on January 13, 2018 was not on the connecting in San Paulo, Brazil. The compliant process began that night and up until now, January 18, 2018 there has been no firm response. All of my personal belongings are in that luggage, including allergy medications, clothing, gifts for family. This is unacceptable, how long should I wait for a firm response. I spoke with Nara Amazonas Supervisor at the Airport in Salvador Bahia, her response was casual, "people lose their bags all over the world", however she reported that she called San Paulo and they located the luggage in Orlando, Florida, the luggage was to be send to Bahia on January 17, evening. Called today January 18, 2018, no resolve of this matter, the attendant reported that we should call back. Helpless in Bahia!!! Robin Willis 075-31-425-3435

19 October 2017 Gurpal Bansal

Azul damaged my suitcase and will not take responsibility. I complained at the airport when i reached Vitoria and a pretend report typed I was told it would be sent to me by email. never happened so I did an online report which stated numbers I should contact and they do not work at all. If this Airline is covered by regulations, what are the regulators doing about this * airline and why is this airline not providing correct customer service numbers for English Speakers!!???

12 September 2017 Guest

Azul is profiteering off Hurricane Irma. It's impossible to get into Florida right now - 7 million people are in exile and the roads leading back into the state are packed and often not transversable. Airlines such as American, Southwest and Jet Blue have canceled all incoming flights until Friday. Yet Azul Airlines still expects passengers for FFL to Sao Paulo to be there at the Fort Lauderdale Airport on Wednesday. Apparently Azul believes the passngers shouldn't have evacuated per Rick Scott's orders with the Category 5 Hurricane coming at them. Now Azul plans on profiting: for every passenger who's unable to get back into Florida for the outgoing flight (and for those instate who are be stuck without power, or flooded in, or in the hospital), Azul will charge a $300 "no-show" fee, on top of not allowing passengers to refund or change their tickets. Yes, you heard that right - Azul will not only keep the money and, perhaps, sell the extra seat, they will also charge the customer for not being at the Fort Lauderdale airport on Wednesday, within hours of its opening. Call after call to the airline on behalf of our elderly father who left the state before the hurrican hit and had his retunsflight on Southwest canceled yielded 0% result - Azuls' customer service explained to us that if he's not on the plane he will be charged a fee, regardless. They seem to think is of secondary importance. They know they stand to profit form other people's loss and misery - to them it's a huge plus. To anyone ever planning on flying to Brazil and on behalf of every other decent competitor (most of whom have made concessions to accomodate passengers during this troubled time): PLEASE DO NOT FLY AZUL AIRLINES. THEY PUT THEIR PROFITS ABOVE THEIR CUSTOMERS SAFETY AND WELL BEING. Thank you.

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