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Home / World airlines / Brazil / Azul


Country: Brazil
Budget domestic services from Sao Paulo
IATA code: AD
ICAO code: AZU
Head office: Alameda Surubiju 2010, Alphavill Indastrrial, Baruent , 06455-040 Sao Paulo Brazil
Phone number: +55 11 8447 1756
Fax number: + 55 11 4134 9801
Year established: 2008
Main bases and hubs: Campinas, Sao Paulo Campinas International
Fleet: ATR 72, Airbus A320neo, Airbus A330-200, Embraer 190, Embraer 195

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Reviews & Opinions of Azul:

11 October 2015 Simon

Flight was OK. Bag was not even loaded into the aircraft. Customer service seemed to know this issue...its standard. Standard means severals days without baggage, no compensation, not even an excuse. I deeply REGRET to have chosen AZUL for my flight. Never ever again!!!

06 July 2014 paul coates

I flew from Belo Horizonte to Sao Paulo on 26th June 2014. Flight was good and on time. However my bag didn't make the flight and I have heard nothing despite having my email and phone number on the form. The email on the lost baggage form just bounces back and I am struggling to contact them by email. looked all over the website and it is only phone numbers to call customer service rather than a customer service email address.

03 December 2013 Baenky

I used Azul airlines for a round trip fr om Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 € for 2 people with 23kg luggage each. The aircraft was well equipped - tv screen for every seat wh ere you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff was friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1h flight... Our flight was a little bit delayed but that is quite normal (esp in Brazil). I´d like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didnt charge us for that change! This is really customer friendly.

06 February 2013 Guest

positives, on time, great free snacks compared to the US airlines. Friendly flight attendants. negatives; If you are not from Brazil, do not use. Double billed me, lost a bag, found it but after weeks of lies, refused to return it. never compensated for being double billed.

All Reviews of Azul

Azul Discussion:

02 January 2017 Lucia Cournoyer

Worst customer service: Did not offer to change flight or do anything: Please DO NOT fly AZUL airlines ever.

17 November 2016 Marcia & David Colon

I broke my foot in a fall yesterday and my flight leaves Bello Horizonte to Sao Paulo (5 hrs delay/w luggage re-checking) then to Ft Lauderdale Airport. I need your assistance in re-booking a direct flight from Bello Horizonte to Miami at a later date due to the injury being tender at this time. I would also need wheelchair assistance for boarding and at Ft Lauderdale airport upon arrival. I arranged transportation to be at the Airport in Bello Horizonte personally to try to work this out with your staff. Can you please notify a supervisor so I can get their assistance in Bello Horizonte today.

09 November 2016 Guest


02 January 2016 Jose Altuve

Please send this request to AZUL - My Reservation locator 6Y2EZB I bougth an round-trip AZUL Airline ticket FLL to expensive one. First time flying AZUL after almost 1 million miles in UNITED & AA. We already flew FLL to Brasilia via Viracopos ...fine ...excellente service aboard and a nice Airbus as a plane.....we are now in Abadiania, Goias in a spiritual healing with brasilian John of God at Casa Dom Inacio. Preparing to go back on January 7th , I found that the return is Brasilia - Guarulhos - then by car to Viracopos to take AZUL flight to Fort Laudardale. We should have the tickets issued to return: Brasilia - Viracopos - Fort Lauderdale. I called AZUL here in Brasil ..did not helo.....I took a taxi to Brasilia airport in order to get some help from AZUL counteragent ...did not help. AZUL reps advised to contact the Travel Agency that issue the ticket - OneTravel - which I contaced by chat and eMail. That travel agency told me that in order to change the return via Viracopos Airport I should pay over $2000 per person my wife and me = $4000......that is insane David. ( I have the OneTravel response eMail saved ....just in case you need it ) Could you pls help us to re-arrange the AZUL reservation to fly Brasilia - Viracopos - FLL....not via Sao Paulo Guarulhos ? The AZUL locator is 6Y2EZB. Thanks in advance and Happy New Year, Jose Luis Altuve Duarte

Discussion of Azul

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