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Home / World airlines / Brazil / Azul


Country: Brazil
Budget domestic services from Sao Paulo
IATA code: AD
ICAO code: AZU
Head office: Alameda Surubiju 2010, Alphavill Indastrrial, Baruent , 06455-040 Sao Paulo Brazil
Phone number: +55 11 8447 1756
Fax number: + 55 11 4134 9801
Year established: 2008
Main bases and hubs: Campinas, Sao Paulo Campinas International
Fleet: ATR 72, Airbus A320neo, Airbus A330-200, Embraer 190, Embraer 195

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Reviews & Opinions of Azul:

11 October 2015 Simon

Flight was OK. Bag was not even loaded into the aircraft. Customer service seemed to know this issue...its standard. Standard means severals days without baggage, no compensation, not even an excuse. I deeply REGRET to have chosen AZUL for my flight. Never ever again!!!

06 July 2014 paul coates

I flew from Belo Horizonte to Sao Paulo on 26th June 2014. Flight was good and on time. However my bag didn't make the flight and I have heard nothing despite having my email and phone number on the form. The email on the lost baggage form just bounces back and I am struggling to contact them by email. looked all over the website and it is only phone numbers to call customer service rather than a customer service email address.

03 December 2013 Baenky

I used Azul airlines for a round trip fr om Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 € for 2 people with 23kg luggage each. The aircraft was well equipped - tv screen for every seat wh ere you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff was friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1h flight... Our flight was a little bit delayed but that is quite normal (esp in Brazil). I´d like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didnt charge us for that change! This is really customer friendly.

06 February 2013 Guest

positives, on time, great free snacks compared to the US airlines. Friendly flight attendants. negatives; If you are not from Brazil, do not use. Double billed me, lost a bag, found it but after weeks of lies, refused to return it. never compensated for being double billed.

All Reviews of Azul

Azul Discussion:

06 May 2017 Dheyaa Mohammed

I send about lost baggage my email

06 May 2017 Dheyaa mohammohammed

Dear I am visited brazil and lost my baggage in Azul Airline travel CAC/CWB/VCP/BSB in flight 5715,4027,4054 locator J5QR4L nd I call Azul office in BEN they do RIB in 03.05.17 until now I don't receive any response and arrive to my country as soon as Can you help me this solution this problem I call many time and they said yes we find the baggage but some problem in system where is the true

02 January 2017 Lucia Cournoyer

Worst customer service: Did not offer to change flight or do anything: Please DO NOT fly AZUL airlines ever.

17 November 2016 Marcia & David Colon

I broke my foot in a fall yesterday and my flight leaves Bello Horizonte to Sao Paulo (5 hrs delay/w luggage re-checking) then to Ft Lauderdale Airport. I need your assistance in re-booking a direct flight from Bello Horizonte to Miami at a later date due to the injury being tender at this time. I would also need wheelchair assistance for boarding and at Ft Lauderdale airport upon arrival. I arranged transportation to be at the Airport in Bello Horizonte personally to try to work this out with your staff. Can you please notify a supervisor so I can get their assistance in Bello Horizonte today.

Discussion of Azul

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