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Home / World airlines / Brazil / Azul

Azul

Country: Brazil
Budget domestic services from Sao Paulo
IATA code: AD
ICAO code: AZU
Head office: Alameda Surubiju 2010, Alphavill Indastrrial, Baruent , 06455-040 Sao Paulo Brazil
Phone number: +55 11 4003 3255
Fax number: + 55 11 4134 9801
Web-site: www.voeazul.com.br
Year established: 2008
Main bases and hubs: Campinas, Sao Paulo Campinas International
Fleet: ATR 72, Airbus A320neo, Airbus A330-200, Embraer 190, Embraer 195

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Reviews & Opinions of Azul:

11 October 2015 Simon

Flight was OK. Bag was not even loaded into the aircraft. Customer service seemed to know this issue...its standard. Standard means severals days without baggage, no compensation, not even an excuse. I deeply REGRET to have chosen AZUL for my flight. Never ever again!!!

06 July 2014 paul coates

I flew from Belo Horizonte to Sao Paulo on 26th June 2014. Flight was good and on time. However my bag didn't make the flight and I have heard nothing despite having my email and phone number on the form. The email on the lost baggage form just bounces back and I am struggling to contact them by email. looked all over the website and it is only phone numbers to call customer service rather than a customer service email address.

03 December 2013 Baenky

I used Azul airlines for a round trip fr om Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 € for 2 people with 23kg luggage each. The aircraft was well equipped - tv screen for every seat wh ere you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff was friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1h flight... Our flight was a little bit delayed but that is quite normal (esp in Brazil). I´d like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didnt charge us for that change! This is really customer friendly.

06 February 2013 Guest

positives, on time, great free snacks compared to the US airlines. Friendly flight attendants. negatives; If you are not from Brazil, do not use. Double billed me, lost a bag, found it but after weeks of lies, refused to return it. never compensated for being double billed.

All Reviews of Azul

Azul Discussion:

19 October 2017 Gurpal Bansal

Azul damaged my suitcase and will not take responsibility. I complained at the airport when i reached Vitoria and a pretend report typed I was told it would be sent to me by email. never happened so I did an online report which stated numbers I should contact and they do not work at all. If this Airline is covered by regulations, what are the regulators doing about this * airline and why is this airline not providing correct customer service numbers for English Speakers!!???

12 September 2017 Guest

Azul is profiteering off Hurricane Irma. It's impossible to get into Florida right now - 7 million people are in exile and the roads leading back into the state are packed and often not transversable. Airlines such as American, Southwest and Jet Blue have canceled all incoming flights until Friday. Yet Azul Airlines still expects passengers for FFL to Sao Paulo to be there at the Fort Lauderdale Airport on Wednesday. Apparently Azul believes the passngers shouldn't have evacuated per Rick Scott's orders with the Category 5 Hurricane coming at them. Now Azul plans on profiting: for every passenger who's unable to get back into Florida for the outgoing flight (and for those instate who are be stuck without power, or flooded in, or in the hospital), Azul will charge a $300 "no-show" fee, on top of not allowing passengers to refund or change their tickets. Yes, you heard that right - Azul will not only keep the money and, perhaps, sell the extra seat, they will also charge the customer for not being at the Fort Lauderdale airport on Wednesday, within hours of its opening. Call after call to the airline on behalf of our elderly father who left the state before the hurrican hit and had his retunsflight on Southwest canceled yielded 0% result - Azuls' customer service explained to us that if he's not on the plane he will be charged a fee, regardless. They seem to think is of secondary importance. They know they stand to profit form other people's loss and misery - to them it's a huge plus. To anyone ever planning on flying to Brazil and on behalf of every other decent competitor (most of whom have made concessions to accomodate passengers during this troubled time): PLEASE DO NOT FLY AZUL AIRLINES. THEY PUT THEIR PROFITS ABOVE THEIR CUSTOMERS SAFETY AND WELL BEING. Thank you.

06 May 2017 Dheyaa Mohammed

I send about lost baggage my email Dia_auny@yahoo.com

06 May 2017 Dheyaa mohammohammed

Dear I am visited brazil and lost my baggage in Azul Airline travel CAC/CWB/VCP/BSB in flight 5715,4027,4054 locator J5QR4L nd I call Azul office in BEN they do RIB in 03.05.17 until now I don't receive any response and arrive to my country as soon as Can you help me this solution this problem I call many time and they said yes we find the baggage but some problem in system where is the true

Discussion of Azul

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