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Home / World airlines / Australia / Virgin Australia

Virgin Australia

Country: Australia
Low-cost air services in Australia, former name is Virgin Blue
IATA code: DJ
ICAO code: VOZ
Head office: 56 Edmondstone Road, Bowen Hill, Brisbane, Queensland, 4006, Australia
Phone number: +61 7 3295 3000, +61 7 3295 2296
Fax number: +61 7 3839 4024
Year established: 2000
Main bases and hubs: Brisbane, Melbourne, Sydney
Fleet: ATR 72, Airbus A320, Airbus A330-200, Boeing 737-700, Boeing 737-800, Boeing 777-200, Fokker 100

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Virgin Australia. Airline code, web site, phone, reviews and opinions.
Copyright George Canciani

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Reviews & Opinions of Virgin Australia:

27 May 2018 Valery Rotko

Hi, It's very poor & not responsible company. More than 4 months we have no any compensation for lost bag with private articles. The Claim Form was filled & sent but VA is paid nothing & is fully ignored of international rules for lost baggage. Attention for everybody !!! Do not fly by Virgin Airline because VA has no any responsible for our customers. The aircraft was bad cleaned & was very worn, also

01 August 2017 kelly croslis

I can not say enough about the superb service I received from Virgin Australia on my recent trip to and from Australia to the US. On the return trip, my flight was late arriving at LAX, in turn I missed my connecting flight to Melbourne. The airline staff at the gate made several phone calls to additional flights leaving within the following hour to see if they had seats available. In the end I was added to a flight to Sydney, then coordinated it on the spot with my connecting flight to Launceston. Upon arriving in Sydney, and due to the missed flight, my luggage did not arrive. The VA staff that met our flight (VA2 on 31 July) was outstanding. There were 3 of us whose luggage had not arrived. I sadly did not catch her name, but the staff member, while assisting an elderly couple with a wheel chair and their luggage get to their correct gate, she took us to the Aerocare office to put in the claims for our luggage. As each of us finished she took us, individually, to our gates, or to the shuttle for our next flights ensuring we made the connections on time. I was given a reference number and was told to call the next day after 8am for an update. At 7:45am my phone rang, it was Virgin Australia letting me know my luggage had arrived in Launceston and would be delivered that afternoon, they wanted to verify my address. I believe they went above and beyond the call duty and sincerely take care of their passengers.

12 August 2015 Guest

I recently returned from Perth to Melbourne on flight VA690, and I thought the flight was enjoyable and relaxing. I thought the airline was definitely more organised compared to my previous flight to Perth with QANTAS. The food was adequate, being a vegetarian wrap, and a Indian lamb dish. Each dish was served with caramel mousse, a bread roll and a little bottle of water. Other drinks, such as lemonade, beer, orange or apple juice and sparkling mineral water, were also served. The entertainment selection was incredible! The seat-back screen came with movies that weren't even available on the iTunes Store yet! Fun games, movies, TV shows, music radio and seat-to-seat chat were all included in the entertainment selection on the seat-back screen. For the 3 hrs I was up in the sky, I found myself never saying I was bored. This flight is just one example of the many great flights Virgin Australia send out every day!

24 February 2014 Guest

Compared to Virgin, Qantas are simply amateurs. Virgin give good service at all times from the ground staff to the flight crew. Bravo, would not fly now with anyone else.

All Reviews of Virgin Australia

Virgin Australia Discussion:

19 August 2017 Darren Neil Cook

My flight has been delayed for 4 hours and can you please add some frequent flyers points to my card for this inconvenience as i have missed family commitments in perth

27 December 2014 Guest

Not sure which website you are looking at but Virgin Australia don't deal in UK pounds. You just ring baggage services....

12 November 2014 Tamati

The flights are fine but don't leave an item on the plane when you disembark as i did my reading glasses on 31 October on a flight from Brisbane to Cairns. You won't get your belongings back unless you have deep pockets to pay for the privilege of them actually checking to see if it was found and handed in. According to their website unless i first pay 45 English pounds for them to look in their left behind property bin (or is that a * ?) there will be no search for my glasses. Phone calls to the local Virgin office during their advertised hours go unanswered. Ridiculous. Not impressed.

03 December 2013 Dr DEO

Three of us took a flight fr om Adelaide to Newcastle with a connection via Melbourne on the 3-12-13 @9:30 am & we were told(14 of us ) that they had not expected the Adelaide flight to be on time & as such the flight to newcastle was full.Our baggage was offloaded & we were told to find our to the Jetstar counter at the other end of the Terminal wh ere a flight scheduled @ 1:30pm will take us to Newcastle .At the Jetstar counter we were informed that the only was @3:20pm. Sir Richard Branson is this the way you operate?IWe feel cheated & left high & dry like in a highway robbery.It's a Shame. Dr DEO @drjdeo@

Discussion of Virgin Australia

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