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Home / World airlines / Ecuador / TAME Linea Aerea del Ecuador

TAME Linea Aerea del Ecuador

Country: Ecuador
The largest airline of Ecuador
IATA code: EQ
ICAO code: TAE
Head office: Quito - Ecuador: Av. Amazonas N24-260 y Av. Colón. Edificio Tame, Ecuador
Phone number: +593 2 397 71 00, +1 700 500 800
Fax number: +593 2 396 63 61
E-mail: dot@tame.com.ec
Web-site: www.tame.com.ec
Year established: 1962
Main bases and hubs: Quito Mariscal Sucre International
Fleet: ATR 42, Airbus A319, Airbus A320, Airbus A330-200, Embraer 190

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TAME Linea Aerea del Ecuador. Airline code, web site, phone, reviews and opinions.

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Reviews & Opinions of TAME Linea Aerea del Ecuador:

14 December 2016 Guest

First time flying with Tame and the last. a nonstop flight that was supposed to arrived to Guayaquil at 3:30 did not arrived to Guayaquil until 7:30 I did not come out to meet my family until 9:45 because my luggage did not arrived. and could be not located. And all they could tell me is to come back to airport on Saturday when today is Tuesday, this is unacceptable passenger were asking for extra water and they will say no.

12 May 2014 Guest

Good, comfortable flight, everybody spoke English and was very friendly and helpful. Very much on time; safe, calm flight from Quito to Buenos Aires. Asked for a confirmation of my flight by e-mail and got it wIthin a couple of hours, again in good English. Drawback: no food at all on a 6-hour-flight.

20 February 2013 Guest

enjoyed our flights to Galapagos. on time friendly and decent food, better than local US carriers

12 June 2012 Guest

From Quito to Galapagos and back, and Coca to Quito. Seemed quite reliable - on time, plane in decent condition, safely flown. All in all, a pleasant surprise.

All Reviews of TAME Linea Aerea del Ecuador

TAME Linea Aerea del Ecuador Discussion:

06 September 2017 Guest

I HAVE NEVER ENCOUNTERED SUCH A HORRIBLE AIRLINE.  The employees are incompetent and the customer service is beyond disgusting.  I had a flight to Quito from Peru on August 21st and arrived 3 hours prior to my flight.  I did not realize that the wifi only allowed for 30 minutes before booting you off.  I noticed the line was not moving and approached two of the workers that were laughing and chatting.  They told me not to worry to just wait in line.  90 minutes before the flight departure I approached them again and they said to me to go back to the line.  Once I got closer the same male Louis asked to see my ticket out of Quito I said I did not have a physical copy but had a screenshot on my phone and produced it but he said the booking reference was cut off so that was not acceptable.  I produced my other physical tickets onward Colombia to Honduras to Toronto and he said that would be fine.  He disappeared for nearly 20 minutes than when I was at the counter he reappeared and ignored me.  The woman told me the flight was full.  There were over 25 people that were on a list that were not able to board the flight and were apparently taken to a Sheraton Hotel.  I had tickets to the Galapagos departing early on the 23rd of August.  As I explained that to the Manager she walked away and than only conversed with people that spoke fluent Spanish.  When I tried to speak to Louis again he pretended he did not understand English.  I was told by another employee to buy another ticket because I wont likely board the flight tomorrow either because of how many people are on standby.  I tried to speak to the Manager again but was told to go through the office in Quito for the refund they are not customer service simply security for TAME.  I have been trying to get my refund for over 2 weeks and am being ignored! #tame #tameecuador @tameecuador DO NOT BOOK WITH TAME Avianca, Star Peru nd LATAM are all far better carriers that understand the meaning of customer service. 

22 August 2017 LeeAnn_M_D

A horrendous experience with Tame forces me to leave this review as a warning to other travelers to avoid flying Tame if possible. Do not expect any standard level of customer service, especially if the airline is at fault. Long story short, we had confirmed round-trip tickets that we were denied access to use, and in the end, forced to pay an additional $1,000+/person to continue our trip as planned. On the 1st leg, they closed their check-in desk (as in, there were ZERO Tame employees to be found at all in both the international + national terminal floors at the airport) so we could not check-in, although the flight was not due to depart for another hour and a half. On the return leg, they cancelled our tickets although we were explicitly instructed by their staff (we went directly to their personnel office after the disaster of the 1st leg) that our return seats were secured although we were forced to miss the 1st leg of our flight. To get on our flight, we had to re-purchase our own seats (that they eventually released) at the cost of an additional ticket fare, and then were informed they could not let us on the plane because it was too late to check-in (since we had to deal with their customer service in person + on the phone for 1.5+ hours, trying to resolve this situation). We finally convinced a sympathetic service employee to let us on the flight, who then discovered that customer service sold us new tickets for the wrong date (2 weeks later). I could have accepted this ridiculous bureaucratic system and poor service, but became incensed when we hit the tipping point of this entire fiasco (this is AFTER being denied our seats, given the run around with customer service, being denied access to speak with a supervisor, forced to buy new tickets, being issued wrong tickets, losing a day of vacation, etc.)--another group of foreign travelers showed up 35 minutes before departure and they were let on with no issues, delays, or additional fees/surcharges (unlike both legs of our trip). It became clear that my travel companions and I were being treated in a discriminatory nature, to the point where it cost us a day+ of undue stress AND an additional $3,000.00+ to proceed with our itinerary.

17 May 2017 Guest

Guest : This is the worst airlines I have travelled in. I have been almost all over the world and thus far Tame is the worst airline. They are rude to their customers, they don't accommodate the customer's needs and to top it all off, they change flight schedules without informing their customers. I, on a personal note, have been trying to reach their headquarters in Quito for the past hour re-dialing every 2 minutes with no answer or hope to speaking with a human being. It is a shame that such a beautiful Country is destined to have such a poor airline. They had the same issue when Ecuatoriana was in business. What a shame. Ahh you were also around for the Ecuatoriana days. Same incompetent staff (admin and counter) that jumps to the next airline after former goes out of business.

09 May 2017 Guest

When did the Sunday flights from Cuenca to Quito.c mid day change to an early morning ? Travel company saying late change means I get to spend my last day of my trip sitting around Quito airport for c 10 hours

Discussion of TAME Linea Aerea del Ecuador

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