21 June 2016 12:06:00
Guest
Just terrible. Avoid if possible. Customer service doesn't exist, they just treat you like a piece of ... luggage. I should maybe try DHL?
Last week, I had 1 return flight. 1st flight was overbooked so I was denied and needed to come back 24h later for the next day flight. Next day flight arrived at destination with 2 hours delay.
Return flight was already boarding 30min late. Once they locked all passengers in the plane, they announced a 2 hours waiting time, inside the plane... no drink, no food was served. Hopefully, we could start with only 1h30min delay but all in all it was my worse trip ever.
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08 January 2013 12:01:00
Guest
Germanwings is a terrible company. On December 31, 2012 they delayed flights from Moscow: to Cologne, Stutgart, and Hanover for 36 hours while all other carriers had been working no problem, and now they are refusing to pay compensation!
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