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Home / World airlines / Venezuela / SBA Airlines

SBA Airlines

Country: Venezuela
Scheduled domestic and regional routes, formerly - Santa Barbara Airlines
IATA code: S3
ICAO code: BBR
Head office:  Calle 3B, Edf. Tokay, Piso 3, Caracas, Distrito Federal, 1073, Venezuela
Phone number: +58 212 204 41 00
Fax number: +58 212 204 44 42
Year established: 1996
Main bases and hubs: Caracas Simon Bolivar International
Fleet: Boeing 757-200, Boeing 767-300, McDonnell Douglas MD-80

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Reviews & Opinions of SBA Airlines:

10 June 2017 Luisa

This airline should be upfront with their customers about their delays. It would avoid lots of headaches and frustrations if they were honest about the real departure time instead of making up stories about having equipment failure and keeping you hanging for hours and days at the airport. There are much better options even if it means paying more money.

30 June 2011 Christopher

This has to be the worst airline ever. I had the worst experience traveling to Quito, flight was scheduled to arrive on Sunday but they left us in Caracas for 33 days in a really lousy hotel. We had to buy towels! Wish I could say we were treated nicely but I felt like a street dog. When we at last, on Sunday, went to Ecuador, they left us until Friday on Guayaquil in a, hmm, place which couldnt, ever, qualify as a hotel. Better chance traveling on foot.

27 June 2011 Sandra

Don't EVER buy a ticket on Santa Barbara Airlines. My outgoing flight arrived 7 hours late, and my Sunday return flight was cancelled, with the first possible (not guaranteed) return flight to Miami on Wednesday!!!

21 June 2011 Guest

MIA CCS - Business Class Check in smooth (there is a business class line, but you have to look for it). Had access to a lounge before departure. There was no business class line at boarding so I was part of the general group as I arrived after the business class was called. In flight was fine, plane was an older 757 with no inflight entertainment, but seats were wide and good recline. Four course meal exceeded expectation. Crew was efficient, not friendly, but not unfriendly. Overall, for the price, SBA is a good value for the money. I don't know about connect concerns of other posters below, but for non-stop flights I have no concern with this airline and will fly them again next month.

All Reviews of SBA Airlines

SBA Airlines Discussion:

01 July 2014 Guest

The worst of the worst!!!! There s no way to contact them! No working phone numbers!

10 November 2013 Guest

In July 2012, I walked into the Caracas airport, where thousands of people were ready to riot because SBA had canceled two days worth of flights to Miami and still couldn't tell passengers when they would be flying. I had to buy a ticket with another airline in order to leave. I spent months calling and emailing the customer service departments in both the US & Venezuela trying to get a refund for my CCS-MIA flight, and eventually just gave up after they told me to contact phantom email addresses that no one ever answered. But lo and behold, I received a $160 refund last month, more than a year after the fact. So I deposited the check, and guess what? SBA's account (in FL) had been closed, and I was charged a fee for their bounced check! Un-freaking-believable! Yes, their flights are cheap, but not worth this kind of hassle.

18 October 2012 Guest

really bad customer service i will never buy a ticket on your airline ,to all cust please get on a real ailrine


Santa Barbara Airlines Flight 1521 (Date 7/16/12)

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