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Home / World airlines / Thailand / THAI Smile

THAI Smile

Country: Thailand
Budget flights within Thailand, low-cost subsidiary of Thai Airways
IATA code: WE
ICAO code: THD
Head office: c/o Thai Int. Airways, 89 Vibhavadi Rangsit Road, Bangkok 10900, Thailand
Phone number: +66 2 118 8888
Fax number: +66 2 545 3832
Year established: 2012
Main bases and hubs: Bangkok Suvarnabhumi
Fleet: Airbus A320

Traveller Rating:

THAI Smile. Airline code, web site, phone, reviews and opinions.
Copyright Matthew McDonald

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Reviews & Opinions of THAI Smile:

05 September 2017 Inder Prakash Suri

Thaismile on board staff very rude and no consideration for the passengers Shortage of everything including water , beverages,food and not no coperation with the passengers Really hard to travel again

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THAI Smile Discussion:

04 January 2018 murray bromley

wishing to go to Bkk from sht. on Feb. 3rd 2018 the last flight send info. to 0833313499 thank you

03 November 2017 Ninad Pednekar

Thai Smile Airways, AirLine reference Ц W86TFB Booking Number - BIN-0890408 We try all possible way to contact the Customer support of Thai Smile Airways and no satisfactory reply leading us to contact you on email ids. We are not happy from the response from customer care on this regards when they say that rescheduling cannot be possible. When checked the DGCA(Directorate General of Civil Aviation, Government of India) guidelines for the airlines company in india, I learnt that it can be possible. We are raising this request 2 months in advance All functioning airlines in India has a rules for Rescheduling in which INR 2250 per passenger per segment for domestic flights and INR 2500 per passenger per segment for international flights is being charged. When Thai Smile Airways says, itТs not possible. We feel upset and same time questions the policy of Thai Smile. We have also contacted the Booking agency(BudgetAir)and they have found this case genuine and as an exception have release the Ticket and asked ThaiSmile airways to consider this reversal. We also see that we have Tickets available for the dates we are requesting our travel. There certainly has to be a way out in system. Please reach out to us with some positive response and possibly win win solution Mobile Number - +91 9820131634 / +91 8105843520 Whats the story behind this request??? My name is Rajesh Kumar and I am from India. By Profession software architect and running a start-ups( and my hobbies is to travel around the globe and review of the products, services and holiday destinations all over the world. Today, me along with my friends decided to do our first visit to Thailand on new year and We spent no time but we booked a ticket in this excitement with your budget airlines services which has made many people dreams comes true to travel world in less amount. But Soon after, we realized that the instead of booking a ticket from Mumbai to Bangkok(on 29 December) and Bangkok to Mumbai(on 5th January), we did a reverse job. That was an end of our excitement. Now, our trip is danger state to get cancelled if we do not receive your help. I would kindly request you to reverse our bookings dates and so we can save our trip of friends being together at our dream destination. We are also flexible adjusting few days prior or after if the such arrangements can be made. We are also willing to make the extra administrative charges and additional ticket cost for reversing the dates. I understand the airline company business model well and i understand that if there is will to help, there is definitely a way. ThaiSmileair is well placed in the industry and known for many of the good practices in the world. I am hoping that our smile will be back after reading your response this time. I would be waiting for your response. Regards, Group of HolidayLandmarker NINADNARENDRA, RAJESH & DARSHAN KISHORE Booked Ticket using email id - You can also email us on Mobile Number - +91 9820131634 / +91 8105843520

28 October 2017 malcolm glenny

I booked flights WE421 and WE422 with Thai Smile from Bangkok on the 27th October to Kota Kinabalu, returning on the 29th October. I paid by credit card and the amount was immediately debited. These bookings were made in July and soon after I was advised by the airline that both flights were cancelled and that I should claim a refund. I did this, after much difficulty, and my application was acknowledged by email on the 1st October. So far I have not received the refund or any further contact!! If the money can be taken from my account so quickly why has it not been refunded at the same speed. Malcolm Glenny

05 September 2017 Inder Prakash Singh suri

On board staff very rude ,no water ,no beverages ,no choice of food and behavior of the staff really bad

Discussion of THAI Smile

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