Latest Airline Reviews & Traveller Opinions
Mahan Air
- 30 June 2018
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Will never fly with this airline. They were very misleading with the cancelation policy or changing of flight. Agents will try to blame the passengers and will not accept responsibility. Contacting them via email or phone is a nightmare. Do yourself a favor and fly another airline.
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Air Arabia
- 24 June 2018
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To Whom it may concern,
My name is Stenio Venh de Sousa Soares born on 07/03/1980 with the passport M959710 and I’m writing this letter in order to inform you of an unfair treatment I’ve been exposed to with airarabia.
On the 23rd of June 2018, I had a flight fr om Gatwick-London to Tangier-Morocco at 21:00 with the reservation number 56671996 at a cost of 214.30 GBP, I’ve arrived 19:45 at Gatwick airport, One hour and 15 minutes before the flight, when I was going to get in the checking luggage area, someone of the staff told me I couldn’t get in with the printing reservation, and that I had to go and find the airarabia branch to ask for the boarding pass, when I finally found it, there was no one to assist me, I’ve asked the balcony of information’s wh ere could I get some assistance, they gave me a phone number (09067110004) that wasn’t working, only after I found a place to charge my mobile, I could access the internet and try to find airarabias number on the internet(09067110009), once I’ve done it, tried to explain the situation to the customer service office for more than 20 minutes at 50p a minute ( minimum 25£ I’ve spent.
They didn’t understood that I was on time, and that in my perspective I deserve to be reimbursed of the value of the flight, I couldn’t make my point across because of the expensive rates airarabia has in a phone service that should be for free, your clients are the most important part of any business, threat them right and they will come back and advertise your company with good feedback for free, I believe no one would be satisfied with the quality of these procedures, why don’t you aim for better quality service? This company should represent Morocco!
The reason for not wanting to help me, was that the call was made 20/30 minutes before the flight, so the customer service representative kept saying I arrived late, which I didn’t, I ask you for your comprehension and consideration, I’m a regular flight user, this has never happened to me, sometimes I arrive 45 minutes before the flight and I’ve always managed to catch the flight, there’s always someone on the balcony willing to print the boarding pass, and if I’m really late, the airport staff will eventually ask the plane for a couple more minutes or grant me a quicker passage through the luggage check.
I want to remind you that we should act on the principles of good faith, and I can’t see that with the assistance I was given;
- The main reason for not catching the flight was not having the boarding pass;
- Airarabia branch was closed making it impossible to print the boarding pass;
- No customer service phone number was available;
- Customer service representative kept saying I was late which I wasn’t;
- Paid 25.00 GBP for the calls in less than half an hour call (while you are waiting for someone to answer, you are already paying)
-Had to pay for transports to exit from the airport at 15.00 GBP;
- Cancelled reservations at hotel;
- Missed a priceless gathering of professional colleagues and friends;
- Unable to use my vacation days getting to know such a cultured country!! (priceless)
Please reply with what can you do to assist me, still want to visit Morocco, or reimbursement of the 214.20£, I really believe and hope you will understand the whole situation, and how unfair it is if I’m not the one to blame.
Kind regards and hope to hear from you soon,
Stenio Venh de Sousa Soares
24/06/2018
www.tripadvisor.co.uk/ShowTopic-g298064-...
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Air Niugini
- 10 June 2018
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I am one of the student of Mapex training institution currently taking the course of Domestic fares and ticketing.Well from what I've learnt ,Air Niugini is a world standard organization that provides the best and quality services both locally and internationally through bigger and better fleets that is faster,e efficient and has alot of payload and more comfortable that attracts foreigners and citizens in Papua New Guineans as well..
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Lion Airlines
- 06 June 2018
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Lion Air is horrible. They lost (stole) my luggage. How is it possible that luggage can be lost between two flights of a total of 1.25 hours? Went from Labuan bajo to Denpasar then to Lombok. They do this route every single day and you would think they have it down to a science. Not a chance. The level of customer service is so substandard it should be illegal. I sat in their office in the Airport in Lombok and they didn't even make a phone call or send out an email to find out what's happening. In fact they asked me to write down my name, phone number and email address on a piece of cardboard. So unprofessional its pathetic. It's simple, my bag was stolen, not lost. They have a reputation for doing this and everyone needs to be aware. The sooner they are out of business the better. There are better Airlines. Don't gamble with these scammers.
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Virgin Australia
- 27 May 2018
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Hi, It's very poor & not responsible company. More than 4 months we have no any compensation for lost bag with private articles.
The Claim Form was filled & sent but VA is paid nothing & is fully ignored of international rules for lost baggage.
Attention for everybody !!! Do not fly by Virgin Airline because VA has no any responsible for our customers.
The aircraft was bad cleaned & was very worn, also
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Emirates
- 24 May 2018
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I have been flying with Emirates all my life and personally they are the best airline in the world. All the flight attendants were so courteous and were always polite to me. The food was outstanding and I would eat it on any of their flights. The in flight entertainment was on par with ice being probably one of the best in flight entertainment system in the world. The new A380 is so amazing. I had the smoothest flight to LA and I had no complaints. All the staff were so generous and were always checking up on me to ask me if I was ok or if they could get anything for me. I have never had a single complaint about Emirates. They are always on time with no delays and Dubai International Airport Terminal 3 is the best airport I have ever been through. Emirates keep up the good work.
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Southwest Airlines
- 23 May 2018
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Flew Southwest last weekend to San Juan, PR. Flight was delayed out of Tampa for over 2 hours (no fault of the airline),
however, they awarded each passenger a voucher for another flight for the inconvenience. Now that is what I call outstanding public relations.
P.S. The round trip flights were both comfortable and smooth, not to mentions the flight crews were at the top of their game.
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Flybe
- 17 May 2018
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Great service low fares can't complain for domestic flights I always choose flybe
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HK Express
- 11 May 2018
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I booked tickets to Chiang Mai for vacation, double check all documents prior to my departure found out that the return date was wrong called to change and paid the price difference. And explain that I wanted the return date to be the same as my husband and my son who will join later all booking paid under my name credit card.
10 minutes later I received email and to my amaze they mixed up my schedule to my friends so now my friend has to stay with my husband.
I immdeiately called the hotline to notify and they said will takes 3 days to investigation, that means I be in Chiang mai waiting for long distance call dealing with this ordeal.
They said this is the fair to their agent. Than I told them what about fairness to me? Will they compensate my stress and loss of pleasure over this.
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Servant Air
- 08 May 2018
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Servant has the best prices and best service in Kodiak.
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Aerolineas Argentinas
- 29 April 2018
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Without a doubt the worst airoine in the world. The contempt for their customers is amazing. Never ever ever ever fly on them.
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Qantas
- 28 April 2018
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It's an fantastic airline because of their friendly and helpful crew.
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Kuwait Airways
- 12 April 2018
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They cancelled my flight without informing me by email.
How am i supposed to know???
And for sure, customer care center do not answer calls.
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Small Planet Airlines
- 07 April 2018
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Flight out from Manchester to Cyprus delayed 9 hours - flight back delayed 13 hours and they refused compensation- absolutely disgusting
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LAW - Latin American Wings
- 28 March 2018
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Horrible.
I had a flight iwht them that twas delayed 3 hours and caused us to miss a connector. We were not reimbursed for 1) our second flight, 2) the the hotel we had to get in Lima, Peru and 3) the new flight we had to buy the next day.
I have sent several emails to the customer service of LAW, but no one has responded.
It has been 3 months.
DO NOT FLY THIS AIRLINE.
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Airblue
- 18 March 2018
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Delayed by 14hours on 27.12.2017, spending whole night and day at the airport was miserable and staff was neither arranging a refund or a stay somewhere in hotel nor was in a mod to tell us about the delay.
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Cebu Pacific Air
- 08 March 2018
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Cebu pacific online booking is becoming harder and harder to use. Lots of errors and hanging. Is this because they would prefer you to book with the call center which they would charge you service fees? They would announce promos but the system would not work during promo period, so you cannot really avail of the promos. Strategy to have less promo booked?
Calling PAL, try to match the prices of Cebu Pacific and most of my friends in the business circle would like to shift to PAL.
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Trans Maldivian Airways
- 06 March 2018
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The most fun flights I've ever had; the chance to watch the pilots in action is quite an experience; the crew are very friendly, the scheduled flights were on time unless the weather closed in, which indicated to me that they are not risk takers!
Thanks TMA, flying with you was a pleasure!
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WOW air
- 27 February 2018
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i would do everything possible never to take this airline. The cheap flight is the classic bait and switch. The upcharges for seats and luggage are much higher than industry standard. The in flight service is deplorable, they charge you for water! They are notoriously bad at losing luggage recently lost three pieces of my luggage. They continue to lie to me about the status of the luggage. Just awful.
H
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Smart Wings
- 27 February 2018
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Awful. From Gatwick to Prague. Delayed approx three hours. Sat on plane for well over an hour waiting to take off, only offered a small plastic cup of water. Have tried to contact since end of last year.... have called and emailed many times with no reply. I would never use this company again not recommended.
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Shanghai Airlines
- 25 February 2018
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this airline is too bad, all contact informations like email or phone are wrong, not working, maybe they have lot of problems, dont wanted get in contact, dont chose it ever again
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LC Peru
- 23 February 2018
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For anyone thinking about flying with LC Peru, please be warned. We had a flight booked with them that was cancelled one week before it was due to depart. Although guidebooks and travel websites state that flights can be cancelled due to bad weather, this was clearly not the case in this instance. We have never received a refund. This is theft. We have had lengthy e-mail exchanges with two different departments within the same company that do not communicate with one another, each time with a different person. They said they no longer had our details from when we booked the flight and demanded copies of our passports, bank accounts, and contact details via unsecured e-mail accounts, yet we have never received our money. We lost a lot of money and time as a result.
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Azul
- 15 February 2018
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Was a very bad impression on the yesterday flight 9700 from Viracopos to Fort Lauderdale
1 Delay fllght about almost 2 hours stay on board, and by the time the captain anoucem us, that they waiting for one Crew ia stuck at the trafic acindent, and waiting for her to start ????
Very strange - has Azul no other that can replace her, if this is must??
2 the delay was not minutes but almost 2 long hours, and the plane was freezing, no survices on board till you are in the
air
3 there is a penalty the hours on the ground for the company extra cost?
4 This is my protest and if there is mechanical problem we easy can accept it, but not this time, lack of personal support at the airport to replace , is not an excuse
5 Please accept this , as a quality services for the company and not to blame , I heard from people the service in the plane is better that the others, but my experience this first flight is NOT
Hope this is my input and hope the company can correct it asap, like to hear later if you have it an answer,
Regard
Hendra Winardi - 5390069860 and Hedianti Lesmana (wife)
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Trans Guyana Airways
- 05 February 2018
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I had a return flight from Brazil to Lethem, Guyana back in September. My connection in Manaus was delayed and so it was obvious that I would not make my flight from Lethem back to Georgetown, which happened to be the last one of the day. The representative from Azul Airlines tried to call the Trans Guyana Airways number printed on the passenger ticket and baggage check but no one ever picked up. She finally wrote a letter which she gave to me to take back. At the hotel I also tried to get through via phone and TGA website but was unable to do so. The next day back in Guyana, I was recharged the airfare despite my explanation and that of Azul Airlines. Speaking with the TGA supervisor did not help and the 5 emails I have sent to the company requesting a refund have been ignored. I will never fly TGA again and discourage everyone else to do so as well. The worst customer service I have ever encountered.
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Aruba Airlines
- 23 January 2018
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If you can avoid this airline, do so at all costs. After making my friend miss one connection, they told him they would pay for the new flight that he had to book. He would just have to provide proof of purchase. When this was done, they refused to pay it, even though he provided a badge photo of the person who told him. This airline cost him an extra $650 on his trip. It was a nightmare.
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KLM Royal Dutch Airlines
- 05 January 2018
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More than 3 years, my wife and I periodically use the services of KLM. Now there was a problem. On January 4, we arrived at Madrid airport to fly through Amsterdam to Kiev But they got an unexpected answer: there were no seats. And they offered us an uncomfortable flight to Prague. Flew with difficulty and additional problems. In Prague, the plane was detained for 40 minutes ... and one of my suitcases in Kiev was never delivered. Compiled at the airport an act with a seal Who will answer for everything and compensate me for the damage?
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AirAsia Zest
- 23 December 2017
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Absolutely terrible airline, always late, unhelpful staff, many safety issues.
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Spirit Airlines
- 15 December 2017
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Booked a flight to Denver. Upgraded my seats for extra leg room. Before take off my partner & I were asked to move due to plane imbalance. Flight crew were not able to move us seats with extra leg room. I told the flight attendant that we paid extra for the extra space. Attendant wasn't able to do anything about it on the flight but that we shouldn't have a problem with getting a refund if we contacted Spirit. So I contacted Spirit once I returned. I don't know why I thought I would be able to get a refund from Spirit. I heard so many bad things before my flight. So if you pay extra for your seat don't give it up for anything cause you won't get a refund.
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Aeromexico
- 07 December 2017
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Heathrow Terminal 4-Benito Juarez Mexico City the staff are very friendly and I was immediately welcomed aboard business class was very comfortable and was offered a lovely dinner and a great selection of drinks my seat became a nice fully reclined bed with a couple pillows not the most comfortable bed but still nice and overall smooth flight and a great first time with Aeromexico and the 787-8
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Flydubai
- 09 November 2017
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Online booking system is highly flawed. Never let you amend booking on your own. You have to call FlyDubai numerous times if you want to change your booking. Also, anyone can cancel your booking by just getting a hold of your booking number. They don't ask for any confirmation or anything. Just can such as date of birth or phone number or anything just cancels it with one key stroke.
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Frontier Airlines
- 31 October 2017
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POOR experience with Frontier....FOUR hour delay at the front of our trip due to a pilot scheduling error (WHAT ???????)
and then a SEVEN HOUR TWENTY MINUTE DELAY for our trip home which we thought was weather related but when my son tweeted about our horrendous experience , the person who tweeted back from Frontier said it was an employee issue (WHAT??????)
when we complained to the customer service dept on the phone, they said they could not help us and to go to the counter at the airport....when we went to the airport counter , those people told us to call customer service... the good old run around.... also known as a sh*t show.
NOT WORTH THE DISCOUNT TO HAVE THIS KIND OF SERVICE...
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Edelweiss Air
- 16 October 2017
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Not many movie available, beverage with surcharge, staff hiding in between meals.... It was a code share with Swiss and Lufthansa but the service quality is very far from the standards of these other airlines. Next time I will try to be more careful and avoid Edelweiss operated flights.
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Mauritania Airlines International
- 13 October 2017
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The airline lost my bags on Monday October 09. It is now Friday, October 13 NO BAGS AND ABSOLUTELY NO HELP NOT EVEN A RETURN EMAIL. Be very careful when flying Mauritanian airlines avoid at all cost or keep yours bags with you.
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Shaheen Air International
- 06 October 2017
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I Just had the worst customer service experience at Shaheen Airlines counter, Islamabad Airport,05 Oct 2017
I was on an official visit and had a confirm return ticket from Islamabad to Karachi at 7 PM.
When I arrived at @ShaheenAir counter I was told that no record of my ticket was found in their system and I will have to buy a new ticket to board the next flight, which I already had and I told them that it was not possible and it might be an error in their database. As the tickets were confirmed last evening and moreover the tickets were booked through official channels. But the attendant remained adamant and maintained that I could not fly with the ticket I had.
This took pretty long, either they did not have the systems for automating these small decisions, or they did not use it if it existed
It was already late and the flight finally took off and I was stranded at the Islamabad Airport due to @ShaheenAir extremely unprofessional behavior and poor ticketing system.
The situation took its toll when I was informed that they have now found my ticket's info in their system and due to @ShaheenAir system error they were not able to locate it before and now my next flight is at 10 am
I arrived at the airport at around at 6 PM and stranded uptill now without food or water.
not one #ShaheenAirline official turned up to offer explanation
It was one hell of an experience @ShaheenAir never travelling from this airline again
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Buta Airways
- 30 September 2017
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Be careful of the bag fees, they will add up.
The checkin desk at Tbilisi was very slow and disorganized, with unclear queues. Many passengers who weren't aware of the extra bag fees had to move out of line to pay at the airline counter, then return and cut back in line to pay .
They also only accepted cash at the counter for the bag fees (no credit cards accepted), which necessitates a further side trip back to a money exchange counter - who has cash from a country they're leaving from?
Overall a pretty terrible checkin experience. I would avoid this one and fly with a real airline instead.
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Cubana de Aviacion
- 21 September 2017
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a totally unreliable airline, will not adhere to IATA rules and / or regulations
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Air Europa
- 18 September 2017
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To Whom it May Concern
I have traveled in every continent with many different airlines and AirEuropa has the worst service of them all. Firstly, they had the longest and most inefficient check in line at the airport. Secondly, they sent my bag to the other side of the world (literally it was supposed to go domestic in Spain, but ended up in international in South America). Lastly, their bag location services are incapable of communicating with one another to help you. One tells you have to mail a form here, the other tells you to email here, all the while your bag is on the other side of the country.
If you want to enjoy your travels, DON’T FLY AIREUROPA.
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Atlasglobal
- 10 September 2017
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I had an awful experience with Atlasglobal. Terrible customer service ever. We couldn't fly to Milan and they didn't even send us home free. Our return flights of course didn't get refunded. And worse of all they were rude and didn't show a slight consideration to us. I would rank them -5 if there was an oprion.
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United Airlines
- 09 September 2017
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The worst airline ever. Customer Service is very poor and not professional at all
We have an extremely horrible experience last week being stranded in Seattle for 3 days
with much luck on getting us back home. THE WORST ever And I sending a huge complaint to
FAA on this airline, I hope they go bankrupt
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THAI Smile
- 05 September 2017 IPS
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Thaismile on board staff very rude and no consideration for the passengers
Shortage of everything including water , beverages,food and not no coperation with the passengers
Really hard to travel again
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Eva Air
- 02 September 2017
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Flown in Asia over 35 years but first and prob last time with Eva.Sorry.
1 App is TOTALLY useless. Worst ever.Have to keep remembering code of membership.Look at the reviews which are 99% bad.
2 Flight entertainment not catering for international audience.Where are Hollywood up to date films please?
3. Food average.
4 Seat room great.
5.cannot see me flying with you again but let's see.
6 international flight to Taipeifrom BAngkok at 2 am!!!! Unbelievable for a 5* airline.Realy poor.
PLEASE SORT OUT APP AND BETTER FILMS
Thanks and sad to be writing this as had high hopes
Miss Gibbins
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S7 Airlines
- 18 August 2017
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Completely unprofessional airline that only feeds stereotypes about Russians. Russians as a whole are exceptionally kind people, but members of S7 it's a 50 / 50. I have a medical service dog that I must have with me at all times, but because I'm not blind it does not apply to S7 when booking the ticket normally. Only code sharing with another One World member that you book the ticket through. Even then there are problems because many Russians still only view dogs as street animals or something cute to carry around in a purse. Total let down in terms of service and not in any way an international airline or a reflection of other One World alliance members. I have no idea how S7 is a part of the One World organization.
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DART Ukrainian Airlines
- 17 August 2017
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With all responsibility i can say "it was the worse air company in my life". The flight was cancelled and started just the next day, during our 12 hours waiting in the airport represents of the Dart company were promised that the flight will start every 2 hours. I lost more than 300ˆ and the company didn't refund my expenses.
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Air Canada
- 11 August 2017
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Never have come across such crappy operation,lousy staff members and shity customer service.
I had to deal with canceled flight,messed up booking, delayed flight and lost baggage ... all in one trip !
Day 6 and still missing 3 bags and all I get from customer service is "please don't worry we have escalated the issue"
No call back, no apology and compensation and customer satisfaction does not exist in their dictionary
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Air Berlin
- 06 August 2017
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Terrible experience flying with Auirberlin fr om Vienna to Abu Dhabi through TXL/Berlin on 4 August. The flight from Vienna was delayed for 3 hours, but the time it reached Berlin, the flight to Abu Dhabi had left 1 hour before. Many passengers missed their flights and had to wait stay over night in Berlin. On 5 August finally we boarded an aircraft to Abu Dhabi, which left with about 20-30 min delay due to various reasons, one of which some issue with an aircraft door that they could not close. When we arrived to Abu Dhabi, the troubles continued -- our luggage was missing! Airberlin had more than 12 hours in TXL/Berlin to organize our luggage and load it on the airplane and they failed to do it. Now the buagge is lost, not traceable.
It is quite a challenge to contact Airberlin. My local operator responds that the phone numbers are not extistent when I call Airberlin. When finally I managed to reach Airberlin operator she was rude enough to tell me that lost luggage is not the problem of Airberlin and that if I should go to the Lost&Found of the airport wh ere the luggage was lost -- presumably she means that I should travel to TXL/Berlin to personally look for my luggage?
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Travel Service Hungary
- 28 July 2017
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They cram too many people into a charter plane, and as a consequence they also have a ridiculously low hold luggage allowance (15kg). Staff generally OK, except for three members of the crew (including the Captain) that flew flight 7O 5085 from AOK to BUD on 27-JUL-2017. They treated me like dirt while boarding, and when I complained they treated me as a flight hazard. Better not book any trips with any tour operator that charters this airline!
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Garuda Indonesia Airways
- 25 July 2017
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Hello, Our original reservation was 6GSPC9. Our flight got canceled on June 30, 2017 from Sorong to Makassar, and we had to stay overnight in Sorong till July 1st. Meanwhile we already booked a hotel at Grand Clarion in Makassar for June 30 - July 1st 2017. And since our flight got canceled, we lost our room at the Grand Clarion and we paid $57.43 (not refundable). We need to be reimbursed for the amount above. Please contact my brother (Yusran A. Geno) in Makassar, since I live in the USA. His number is: 6281342082055 . Please email me ASAP since this issue has not been resolved. Thank you. Rusdi Geno (rgeno101@gmail.com)
We have been flying with Garuda since we were little, but this time due to complaint above which:
Garuda refused respond to our calls or email, never received the refund we asked, which they owed us.
We also had our cousin call Garuda about the complaint, but no one picked up the phone, it seemed as if
they tried to avoid customers' complaints in general.
I would definitely tell my families and friends NOT to use Garuda anymore. There are other good airlines out there who
are willingly respond to complaints.
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Ural Airlines
- 17 July 2017
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never buy from ural airlines, fraud company, they take ur money and thats it , their site doesnt work properly, cant reach customer service line, never pick up phone, their office staff wont help you even the rep in the airport is not willing to help, keep away from them
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Evelop Airlines
- 16 July 2017
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Horrible flight, uncomfortable seats, narrow, unfriendly staff. Staff was sleeping during the flight.
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