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 ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

Vanilla Air

01 November 2018 VanillaRage
Very poor airline indeed and their collective weight limit of 7kg max is a disgrace too. Unless you're going away to Japan for a 1 or 2 days there's no way that anyone can remain within that low threshold. From my observations it looked like everyone was caught out by this ridiculous restriction and had to fork out. Avoid and book elsewhere is my advice.
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Air Serbia

31 October 2018 Ana
i can just say the same thing that was already writtne. luggage was lost/left in Beograd, and i was traveling to Athens. Got it by some miracle and persistant calling air Serbia 4 days later. 2 months passed since then and no answer no info for my refound. AVOID, not worth the money saved as it was cheaper than other airlines. Not worth at all
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Kenya Airways

29 October 2018 Anderson
Best airline in terms of comfort and hospitality
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Air New Zealand

28 October 2018 Guest
great experience
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Cobalt

27 October 2018 borigi
I have unflown tickets on cobalt worth 500euros and they no longer operate. Nobody can refund me! People who paid with cypriot credit cards will be refunded. I paid with my french credit card.No refund! Do you think is logic? I can only name this a FRAUD. And not only on behalf of the airlines but as well from the local Authorities.... Third airline to cease operating in less than 6 years in Cyprus! Cyprus Airways, Eurocypria and now Cobalt Congratulations!
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Hainan Airlines

26 October 2018 Guest
Hainan Airlines can be the china based airlines that can be provide the high quality service in low cost, just because every on can travel will them. This airlines can depart too many customers everyday after that they can maintain the 5 star services to their customer and the services have maintain the quality. Their customer service is also helpful for the customers they can call on Hainan Airlines Phone Number 1-844-313-4734 to know about the flight status and details.
 
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Air France

24 October 2018 Moradian
On September 20th, 2018 our flight (Air France Flight #1060) was at 1:45 pm and we got to Paris Charles De Gauglle airport at 9:30 am, to make sure we have plenty of time to check in. First we tried to check in via self-check in kiosk we were not successful, we were advised to go to check in desk for Air France flight # 1060. As we got to the desk with my friends we were advised by Air France supervisor named Sonia that we are on waiting list and no other option provided such as if we are ok to take next flight due to overbooking. How can that be when we purchased our tickets 5-6 months ago and have confirmation? Air France supervisor Sonia at Charles De Gauglle assured us that we will make it to flight. The agent at the desk checked in our luggage and gave us boarding passes with Standby printed on them. They advised us that once the boarding starts at the gate we will be able to take the flight and our seats will be assigned at that time. We arrived at the gate 3 hours ahead of flight and waited. At the time of our flight 1:45pm we found out there was no boarding call at that gate that we were waiting, no last call and no boards with airline flight information. We tried to find out what was going on and we were told air plane took off and we missed our flight!!!!!! Air France Airport staff started to bounce us from one desk to another and in middle of all these bouncing they manage to lose one of our passports and original boarding pass. !!!!! What a chaos. Took us couple of hours to find an officer in Terminal E to help us find the passport. We demanded from that officer to check all the desks we have been at, and of course we found the passport sitting in one of empty desks!!!! We were lucky to find her passport but not her boarding pass Air France Airport Officer told us we have to go to Air France Ticketing office and purchase new tickets for next flight to Armenia, when we got to ticketing office we were told one way tickets are priced at 1950 Euros!!!!! At that moment we realized what Air France did to us, they sold our tickets to higher price and put us on stand by and made us miss our flight. Our luggage never made it to Air France flight as well. After a lot of arguments we were suggested to go to Aeroflot airline and see what they can do for us, so we changed terminal and got to Aeroflot desk and we end up purchasing tickets from Aeroflot to get to our destination With the tremendous stress, headache and extra cost that Air France caused us, by not providing service, flight, misleading us, not being helpful and honest AND LOST LUGGAGE and lose one day of our trip and arrangements in our destination such as airport pickup. By being forced to purchase new tickets from Aeroflot to get to our destination and try to contact people in to notify them of our delay (Air France never accommodated us with pre-paid phone card as advertised). We will not hesitate to post this complaint anywhere we possibly can to make people aware of your companyís true face of dishonesty and not complying with your own policies. Attach see some copies as reminder. Air France has to be ashamed of themselves, and we know for fact we are not the only ones experiencing such horrible ordeal.
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British Airways

20 October 2018 sophiajones
British Airways is wonderful. They made it easy and reasonable for us to upgrade at the airport for business class. All of their people from the counter to the airplane were wonderful. The business class configuration is a little strange, but the food and the service were impeccable. Check here press1for.co.uk/british-airways-contact-...
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Insel Air

17 October 2018 Guest
I booked a round trip flight for me and my wife from Aruba to Curacao leaving on 11/16/2018 and returning on 11/21/2018. I received an email from them yesterday stating that the return flight had been canceled and they booked me on a flight almost 7 hours later. This would make me miss my connection to United cost me 300.00 per person to change the flight to a flight the following day and cost me an overnight stay in Aruba. Around 900.00 total. I called their customer service line and they told me that I could get a full refund by emailing info@fly-inselair.com. I sent the email and they replied and said they could not refund the ticket cost even though this violates article 10.2 of the carriage agreement. After several emails back and forth I contacted my credit card company, provided them all the emails and they agreed to reverse the charge. They also told me there have been numerous complaints to Visa and MasterCard about this company. I also researched it a bit and the company is in bankruptcy and only has 3 planes in their entire fleet. If you have already been screwed by this company just file a claim with your credit card provider.
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Brussels Airlines

12 October 2018 Guest
Trash airline. My checked bag went missing in June and here we are in October nearly November, and their customer service is still ignoring me. I've reluctantly forwarded this to my insurance. Take carry ons if you're foolish enough to use this airline.
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Oman Air

09 October 2018 susheel singh tomar
First time i travel in Oman air line lhr to muscat i really feel that i am with five star air line
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Vueling Airlines

08 October 2018 Guest
I flew with Vueling from Menorca to Barcelona on the 10th August. Not only did they give away my seat when I checked in, they took my bag tag and boarding pass when they "found" a spare seat at the last minute at the gate. They then lost my suitcase and now I am struggling to get compensation. Everyone I call either hangs up on me or says they can't help me. When I email them all my details such as PIR number and ask for assistance they just reply with an automated email. This seems fraudulent. Bag tag taken, bag goes missing, and no one is willing to help find the bag or give compensation. Does anyone know who I can directly contact to resolve this?
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Thai AirAsia

06 October 2018 Guest
This airline is terrible. Book any other airline than this one. I was charged 12,500 Baht or $401.00 USD for 35kg of over weight baggage. The Thai people at the counter just made up this price. I contacted Thai Air and they agreed that this was to much! But I paid only because I was late for my flight. They took 20 minutes to charge me 12,250, and the gate was there furthest from the counter. And when I say the furthest, I mean it was at least a 15 minute RUN. The agent was rude and deliberately made me late, then had the nerve to say, please hurry you'll be late, which was her doing. Pick any other Thai airline but this one. Let this airline go out of business. They would never have charged a Thai this amount, because no Thai would pay 12,250 baht for 35kg POOR POOR POOR airline!!!!!!!!! Never again!
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Bahamasair

04 October 2018 Guest
Allow me to explain a few things about Bahamasair. Firstly, the airline is 100% government owned. That alone should answer many questions. Secondly, when a company has a monopoly with very little competition service and quality control suffer. Secondly, since its founding in 1973 the company has yet to make a profit. There are other little Bahamian airline companies that have started in recent years but the airline business is a brutal beast, with the government having to perform a daily dance with labor unions, fluctuating fuel costs and the astronomical costs of keeping an airline literally in the air. Bahamians are quite loyal to all things Bahamian and Bahamasair is no different. But in recent years there has been attempts to offer better service to paying customers, local and foreigners alike. Very little will improve at Bahamasair until there are changes in the airline's business culture and the government's 100% ownership. Unfortunately government budgetary constraints leave little room for optimism and privatization is a certain death sentence to the company.
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CSA Ė Czech Airlines

23 September 2018 Jacco
I would give this 0 stars but I can't. The shittiest customer service in the world. I would advice to pay the extra money for another airline. Delays and loss of bags is a nightmare to deal with.
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YanAir

23 September 2018 Ludmila
I bought tickets for flight from Odessa to Batumi on 8 September 2018 , came to Odessa airport and can't find the flight.Airport staff told me that this airline cancelled flight without any notification and provide me contact email.Trying to contact airline for refund was unsuccessful,this is a SCAM. Never,never buy tickets from this airline.
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Jetstar Airways

17 September 2018 Guest
if you dont want hassles ,dont fly with jetstar if you like trouble and cancellations than do book with them
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Royal Jordanian Airlines

16 September 2018 Guest
Worst airlines I've experienced, a bundle of luggage thieves. If you think to fly with rj make sure to have only a hand luggage otherwise your bags won't apear for good
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LIAT

16 September 2018 Noelise Xavier
I travelled with liat airlines and must say how disappointed I was with the service My flight was at 7 :05 am I arrived.at the airport.at 5am for a flight to Barbados.1 which.was one hour flight . I checked in and hour later was told that.the.flight was cancelled and we will.be on the 11 am flight.when that time they announced that the weather conditions was not good.to travel the plane.couldn't land but within that.period Seaborne airlines landed without any problems DHL plane came without any issues .they then announced we would be on the 3:15 flight collected our passports and change flight details Passengers who came in after us was sent ahead of us and their explanation was that a plane.is coming.for us from Antigua and will be there.at 3:15 At 3:15 more passengers was sent and of us with another.excuse that the plane was coming in at.5 :23 ticket change again at 6: 15 they announced that flight was.cancelled and.blame the weather And came it was act of God how.was it that act of God cause only some passengers to get to their destination and others not if Many of us missed our connection and had to pay for hotel accommodations for the night the.airline refuse to assist in any way I had to purchase another ticket for my flight with Jetblue because I didn't show This experience was the worse I have ever had. I.must say how dishonest the manager was Mr Raymond pretended that he had.call JetBlue he had resolved the problem and assured me my JetBlue flight was reschedule but nothing was further from the truth. I will never.again travel.on Liat airlines and think that the Caribbean people she stop flying with liat this airline is very unreliable.
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Flyadeal

12 September 2018 Luay
It was one of of the worst customer experience I ever had with airlines. They have an attitude that indicates that they are not even on the path of improvement.
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Eurowings

07 September 2018 Charles K
We have been waiting for 40 minutes to get through to the UK customer service centre of Eurowings, which initially said "Your wait will be around 5 minutes"! We had to search for the telephone number because expecting to fly in just 14 hours we have been trying to check-in, WITH NO SUCCESS. We completed ALL personal information correctly and precisely within one minute, and have since had to waste more than 45 minutes waiting for a response from our phone call. It was only after a 10 minute call to the German HO that we were told there was 'a little problem' online. None of this was visible online. V poor service
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AirAsia

29 August 2018 Guest
NO OTHER AIRLINE HAS THIS "STUPID" ROBOT CRAP ON IT....AIRASIA HAS THEIR HEAD UP THEIR ARSE.....I WILL FLY ANOTHER AIRLINE THAT HAS A DECENT WEBSITE....AIRASIA IS A LOW BALL OUTFIT....CRAP SERVICE... DONT WASTE YOUR TIME WITH AIRASIA...FLY ANYONE BUT AIRSIA, EVEN IF IT COSTS A BIT MORE...LESS HEADACHES...
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LATAM Airlines

24 August 2018 Guest
Latam is a pretty amateur airline. They are a cheap airline in competition with other reputable airlines. They tend to oversell seats, which is a common practice, but their compensation makes me want to pull my hair out. Iíd recommend choosing another airline, if you find yourself flying with this airline then good luck but also check in as soon as an email arrives. Itís first come first serve. I had noticed other people dealing with a similar issue on a different flight.
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Icelandair

23 August 2018 Harry La Cava
I want to officially file a complaint with regard to your handling my luggage that you lost for a total of 12 days and ruined a very expensive vacation. Having a delay at JFK caused me to miss my connection on your airline. When I rebooked to fly out the next day I asked the agent would the luggage be on the flight since you had August 2 when I landed at JFK around 8:45 to August 3 at 8:30 when I was to depart, answer yes a lie, and you are two terminals away fr om where I landed on the second 5 to 7. Getting to Reykjavik wh ere I was staying for four days I filed a report at the airport told them the hotel I was staying at was assured that was plenty of time to get my luggage, another lie. Having to leave on that Monday August 6 to Amsterdam to take a cruise at the airport I asked the agent would the luggage make it there I was again assured no problem, an again a lie. Landing in Amsterdam waited no luggage. Getting on the ship I spoke to quest relations they said they would contact you, from then on all I got was on hold for hours trying to reach an agent, once we did they could proved no assistance inept and useless, stating they were taking it to a higher authority what ever that meant, thus for the next 10 days we were without our luggage because of your inefficient system, poor customer service of not caring creating undo stress, emotional anxiety, finical burdens and a ruined vacation that was planned over a year ago at a substantial cost. Your company rating scale needs to have negative values since a zero in customer service is to generous. Your company not only owes us an apology but compensation for what we had to go through because of your ineptness and your incompent employees who only know how to lie either face to face or on the telephone. I will be looking for a response to this email, my address is hlacava5@yahoo.com within the next 72 hours or I am willing to pay for an attorney to right this wrong. Harry J. La Cava
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Turkmenistan Airlines

21 August 2018 Perdip kalia
Traveled on the 17/08/2018 from Amritsar to Birmingham flight departure 06.10 arrival time 13.10 UK time how ever that did not happen I got back to UK 20.17 their was no communication at Ashgabat by staff for the reason of the delay the worst was no food or drinks were offered until passengers complained, no WiFi, Internet cafe not working, got charged £3.75 for a small sneakers bar I mean small, the worst staff Iíve ever come across from the cabin crew to airport staff in my life I will never use this airline even if they offer a free ticket.
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Fly Jordan

17 August 2018 Guest
For more then three hours flight, u get only chocolate. Not even coffee! But the worst is how cold is in airplane and there is no blanket u can borrow
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Qatar Airways

17 August 2018 zach
best airline ever you should book it !
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AlbaStar

08 August 2018 Guest
will not be using again flew on a Thompson (now tui) holiday where they became our flight 4 weeks before we flew as a result our departure time was delayed 6 hours 4 weeks before we got to the airport (lack of seats on the new carriers planes was the cause) because of this and the 1 hour delay on the day of travel at the airport we arrived in Mallorca at 10:30pm and then had to travel 2 hours to the hotel blow is my experience with the various aspects cabin crew: lovely and helpful only while in flight while on the ground couldn't be bothered to help plane: old but serviceable for a short flight of up to 2 hours staff in airport: lovely and helful but not punctual (didn't even open gate on flight back to uk till 5 minutes before check in was due to close) punctuality: god awful 1 hour delay without explanation on way out and 3 hour delay without explanation on way home catering: when food was actually available on the flight there was a poor selection but it was not bad quality however on our flight out there was no food available at all overall rating 1.15/5 will actively book my own flights separately if I ever encounter Thompson changing me to them again even though it will mean paying for 2 additional flights to the destination the extra £400 will be worth it just because of how bad they were
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Royal Brunei Airlines

04 August 2018 Rahman Kiram
The best and very near with Lufthansa , Germany
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WestJet Airlines

03 August 2018 Lisa
Our flight Edmt- Victoria has been delayed by more than 3 hours due to a "maintenance issue". Terrible weather delaying flights is understandable; maintenance issue speaks to human incompetence, inconveniencing a great number of passengers.
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Jet2.com

29 July 2018 S Jones & family
Used free flight check in for the first time, FANTASTIC. The best thing ever thought of!!!!!!!!! WELL Done JET2
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SWISS International Air Lines

29 July 2018 Guest
very bad airline!!! no customer service!! shame on you!!!! Why do you announce on your website that you offer 24hr customer service when no body answers after 22:00. You cancel flight without offering an alternative or an explanation or customer service.
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Mahan Air

30 June 2018 Guest
Will never fly with this airline. They were very misleading with the cancelation policy or changing of flight. Agents will try to blame the passengers and will not accept responsibility. Contacting them via email or phone is a nightmare. Do yourself a favor and fly another airline.
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Air Arabia

24 June 2018 Guest
To Whom it may concern, My name is Stenio Venh de Sousa Soares born on 07/03/1980 with the passport M959710 and Iím writing this letter in order to inform you of an unfair treatment Iíve been exposed to with airarabia. On the 23rd of June 2018, I had a flight fr om Gatwick-London to Tangier-Morocco at 21:00 with the reservation number 56671996 at a cost of 214.30 GBP, Iíve arrived 19:45 at Gatwick airport, One hour and 15 minutes before the flight, when I was going to get in the checking luggage area, someone of the staff told me I couldnít get in with the printing reservation, and that I had to go and find the airarabia branch to ask for the boarding pass, when I finally found it, there was no one to assist me, Iíve asked the balcony of informationís wh ere could I get some assistance, they gave me a phone number (09067110004) that wasnít working, only after I found a place to charge my mobile, I could access the internet and try to find airarabias number on the internet(09067110009), once Iíve done it, tried to explain the situation to the customer service office for more than 20 minutes at 50p a minute ( minimum 25£ Iíve spent. They didnít understood that I was on time, and that in my perspective I deserve to be reimbursed of the value of the flight, I couldnít make my point across because of the expensive rates airarabia has in a phone service that should be for free, your clients are the most important part of any business, threat them right and they will come back and advertise your company with good feedback for free, I believe no one would be satisfied with the quality of these procedures, why donít you aim for better quality service? This company should represent Morocco! The reason for not wanting to help me, was that the call was made 20/30 minutes before the flight, so the customer service representative kept saying I arrived late, which I didnít, I ask you for your comprehension and consideration, Iím a regular flight user, this has never happened to me, sometimes I arrive 45 minutes before the flight and Iíve always managed to catch the flight, thereís always someone on the balcony willing to print the boarding pass, and if Iím really late, the airport staff will eventually ask the plane for a couple more minutes or grant me a quicker passage through the luggage check. I want to remind you that we should act on the principles of good faith, and I canít see that with the assistance I was given; - The main reason for not catching the flight was not having the boarding pass; - Airarabia branch was closed making it impossible to print the boarding pass; - No customer service phone number was available; - Customer service representative kept saying I was late which I wasnít; - Paid 25.00 GBP for the calls in less than half an hour call (while you are waiting for someone to answer, you are already paying) -Had to pay for transports to exit from the airport at 15.00 GBP; - Cancelled reservations at hotel; - Missed a priceless gathering of professional colleagues and friends; - Unable to use my vacation days getting to know such a cultured country!! (priceless) Please reply with what can you do to assist me, still want to visit Morocco, or reimbursement of the 214.20£, I really believe and hope you will understand the whole situation, and how unfair it is if Iím not the one to blame. Kind regards and hope to hear from you soon, Stenio Venh de Sousa Soares 24/06/2018 www.tripadvisor.co.uk/ShowTopic-g298064-...
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Air Niugini

10 June 2018 Derol Kora
I am one of the student of Mapex training institution currently taking the course of Domestic fares and ticketing.Well from what I've learnt ,Air Niugini is a world standard organization that provides the best and quality services both locally and internationally through bigger and better fleets that is faster,e efficient and has alot of payload and more comfortable that attracts foreigners and citizens in Papua New Guineans as well..
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Lion Airlines

06 June 2018 Dana Johnson
Lion Air is horrible. They lost (stole) my luggage. How is it possible that luggage can be lost between two flights of a total of 1.25 hours? Went from Labuan bajo to Denpasar then to Lombok. They do this route every single day and you would think they have it down to a science. Not a chance. The level of customer service is so substandard it should be illegal. I sat in their office in the Airport in Lombok and they didn't even make a phone call or send out an email to find out what's happening. In fact they asked me to write down my name, phone number and email address on a piece of cardboard. So unprofessional its pathetic. It's simple, my bag was stolen, not lost. They have a reputation for doing this and everyone needs to be aware. The sooner they are out of business the better. There are better Airlines. Don't gamble with these scammers.
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Virgin Australia

27 May 2018 Valery Rotko
Hi, It's very poor & not responsible company. More than 4 months we have no any compensation for lost bag with private articles. The Claim Form was filled & sent but VA is paid nothing & is fully ignored of international rules for lost baggage. Attention for everybody !!! Do not fly by Virgin Airline because VA has no any responsible for our customers. The aircraft was bad cleaned & was very worn, also
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Emirates

24 May 2018 Guest
I have been flying with Emirates all my life and personally they are the best airline in the world. All the flight attendants were so courteous and were always polite to me. The food was outstanding and I would eat it on any of their flights. The in flight entertainment was on par with ice being probably one of the best in flight entertainment system in the world. The new A380 is so amazing. I had the smoothest flight to LA and I had no complaints. All the staff were so generous and were always checking up on me to ask me if I was ok or if they could get anything for me. I have never had a single complaint about Emirates. They are always on time with no delays and Dubai International Airport Terminal 3 is the best airport I have ever been through. Emirates keep up the good work.
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Southwest Airlines

23 May 2018 Gus P.
Flew Southwest last weekend to San Juan, PR. Flight was delayed out of Tampa for over 2 hours (no fault of the airline), however, they awarded each passenger a voucher for another flight for the inconvenience. Now that is what I call outstanding public relations. P.S. The round trip flights were both comfortable and smooth, not to mentions the flight crews were at the top of their game.
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