Airline Reviews & Opinions

Etihad Airways

15 December 2018 Guest

I am here today, to share my bad experience with Etihad airways. I flew to back to Australia from Lebanon, arriving on the 12/09/2018. one of my checked in baggage was missing, I opened a file regarding my missing baggage (reference file is BNEEY11292) , and went home that night, after being reassured that my bag will be found soon and i will be contacted to get updates. A few days later, they asked me if i have any photos of the bag, i did sent the photos, and all that was through the baggage services at the airport. After 21 days, i called back again the same number provided by Brisbane airport for baggage services, they told me that it's time to file a claim online with Etihad, and that's what i did on the 4/10/2018 i received back an email regarding all necessary documents needed to complete the claim. I replied back straight away with all documents attached and information needed. (claim Ref 668113) After that email, i sent another 3 emails, haven't received anything back at all. There is no phone number to call, only the email address which is: baggageclaims@etihad.ae and unfortunately there's no other way to reach that department whatsoever. I tried again to reach out Brisbane baggage services at the airport, but there's nothing they can do, the matter isn't in their hands anymore, it's with Etihad. so I waited 3 months until the 13/12/2018 to receive an email back from the baggage claims department of Etihad, and just for them to say sorry my bag is lost forever, and they will only pay me 600 dollars as a compensation. Well let me tell you something, that's first of all and for sure UNPROFESSIONAL, second it's disrespectful, and third it's like take those money and shut your mouth, we don't care what you have in your bag, and if it's valuable or no, and what's the value of all things you have lost. And since you know it's hard to get receipts for all things you have in the bag, i might find some, but definitely not gonna find a receipt for each and every item. My bag itself costed me around $350 when i first bought it, so that's not FAIR at all. The bag was under your responsibility, not mine, you lost it, wasn't my choice, at least do something to show that you really care about customers who chose you and put their trust in you above millions of other airlines.

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Andes Lineas Aereas

01 December 2018 Gordon Elmstrom

21 November 2018, we arrived at Cordoba airport at 0630 for a 0900 flight to Buenos Aires with an 1145 connecting flight to Iguazu Falls. Flight 891 was delayed 2 hours with no explanation why. Personnel at the gate assured us we would be able to catch our connecting flight because it was also delayed, it wasn't. When we arrived at Buenos Aires we had a lot of trouble just finding an Andes ticket counter. When we finally found their counter we explained our dilemma to a male agent and he informed us it was our booking agents fault we missed our connecting flight even though their flight was two hours late. He could care less we were now stuck in the airport with no way of getting to the Falls that day. After many phone calls to our agent in the USA, we managed to get a return flight to Cordoba. We didn't get to our hotel until 2100 that evening, a whole day wasted and our three day trip to Iguazu Falls cancelled. Very disappointing to say the least.

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Eastar Jet

28 November 2018 MarGre

To whom it may concern.... I had to cancel a flight for 3 passengers. So far so good. I called EastStar and they cancelled my booking. So far so good. Now my Travel Agent tells me he needs an cancellation email form East Star. All answer from EastStar that I get is : WE DO NOT HAVE A PROCEDURE LIKE THAT. Aha! East Star will not confirm me in an email that I cancelled my flight. Uarg... OK. NO good so far. Because now my Insurance Company asks me for the exact same thing. An stupid and simple email saying: Yes, flights have been cancelled. No I ask myself why EastStar holds my money and will not confirm this by giving me an email. Please, if you ever intend to travel in Asia. Try to find another Airline. I have been calling them for hours but in the end people always tell different things, then they call back and apologize but the truth is nothing happens so my money can make its way back to me.... pooooooooooooooooooor

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Cayman Airways

22 November 2018 Maria Celina Kawas Castillo

Cayman Airlines has very bad customer service. The worst I have seen so far. I was on a flight from Miami to La Ceiba, Honduras, connecting in Gran Cayman on Nov 16 2018. The flight 103 landed in Cayman and the connecting flight 2880 was canceled because of bad weather in La Ceiba. Eventually we were given Bouchers for hotel, food and ground transportation, after inefficient organization and rude ground staff. The following day, Nov 17,2018, we went back to the airport and the flight to La Ceiba eventually left. The pilot was very clear that landing in La Ceiba was unlikely but his orders were to leave and land in Roatan. We landed in Roatan and were basically dumped there. The pilot said we either went back to Cayman or deplaned in Roatan. In both cases we were on our own. The airlines was not going to cover any expenses - ground transportation, hotel, food and air transportation to travel to La Ceiba the following day. I wish I could give this airline zero star. It ended up being a very expensive trip.

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Jin Air

21 November 2018 Yulin Ge

Hello, My wife and I booked with Jin air for flight 213 fr om Incheon to Ōsaka-Kansai on 19 Nov, with a connecting flight from Osaka to our home Honolulu, Hawaii. The booking was made and confirmed on 1 Nov. When we arrived at the airport, the duty manager refused our boarding because my wife’s Japan transit visa was used, despite our connecting confirmed flight with Air Asia D71. We then purchased tickets from Incheon to Ōsaka from Asiana airline under the same circumstances successfully. The Jin air duty manager we spoke to at the airport, and the general manager she had us talk to over the phone said they will issue us a full refund. We have now returned to Hawaii, but when we called Expedia.kr wh ere we booked the flight, Jin air did not issue a refund. We then called Jin air, but the customer service agent refused to escalate the case, and simply hung up the call rudely. We feel the situation highly demeaning, and the whole experience frustrating. The airline refused our boarding causing us stress and almost make us miss the connecting flight at Osaka. I hope your office will be able to investigate into this issue, as it constitute a deliberate lying on the part of Jin air duty manager at Incheon airport. Anyone on duty between 14:00-15:00 at the check-in table at Incheon airport would know about this situation. Please feel free to contact me any time at 7576342363 or yge01@email.wm.edu (preferred method of contact is the email) for any other information you might need. Thank you. Yulin Ge

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Trans States Airlines

14 November 2018 Guest

Has to be the worst in the air. They continue to have broken equipment meaning I miss connections. This has become the norm with them and I have learned to avoid them as a subcontractor of United. I had an aircraft mechinic tell me do not get on that plane.

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AirAsia Philippines

07 November 2018 Patrick

First time flying them, they put the kiosks in Manila airport just past the area where you need them. So they sit unused and instead you must cross the street and wait an hour in line and pay for a paper copy of boarding pass if you are tourist without access to a printer. Then 90 minute flight was delayed 4 hours. Line to check a bag is over an hour, and you must check bags because they charge you for anything over 7kg. The planes are very modern but seats super tiny, I have to sit diagnonally to fit my knees. Due to the terrible delays and poor service I would not fly them again, although if you have more time than money they are super cheap.

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Malindo Air

06 November 2018 Guest

Malindo call center customer service 03-78415388 is hopeless and not helpful at all. Their customer service customer_care@malindoair.com also hopeless. They can't make any decisions and yet they refuse to provide me or refer me to the person who can make decision. Is that means this is the way they stop their customer to lodge a complaint to their superior or top management? Until today I still didn't get any feedbacks from their customer service pertaining to my complaint. I really hope head of Malindo customer service can contact me urgently

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Royal Air Maroc

05 November 2018 Ricardo Ferreira

Hi I travelled yesterday 4/11/2018 on flight AT981 from Lisbon to Casablanca , flight was to departure at 16:25 so 18:25 Morocco time , we only boarded at 16:30 then we did not taken off and waited in the plane for 2hours 18:30 so 20.30 Morocco time with no explanation why until people started complaining. We landed in Casablanca 20H00 so 22H00 Morocco time , which it was boarding time for my connecting flight to Accra Ghana was 22H15 , 15Min to get off the plane , across the airport , passport control and to get to the terminal and the plane departured at 23:00 , I was being sent from one side of the airport to the airport , spoke to Mr Muhammed Gabib , not very helpful and not interested in helping my situation . Had to pay the extra fees ,waiting for my luggage , about 2hours spent at the airport , then spend 2days in Casablanca because next flight only available in 2days to my destination . Royal Maroc Airport staff not friendly , only speak Arabic and French , no english which makes it very hard for tourists and Royal Maroc Staff , very poor communication skills, no one apologized , worst flying experience , will not travel with Royal Maroc anymore until I have some form of contact . Please note there was several people who missed their flights on the same night .

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Aeromar

05 November 2018 Gloria Norris

This airline provides terrible service. They oversale their flights, do not train their employees properly to deal with crisis and then, they brake airlines safety protocol. This airline actually checked my suitcase, put it in the plane, but didn’t assigned me a seat. They didn’t get the suitcase out of the plane, but flew it to my destination city. Now, I can’t find anyone to help me retrieve my suitcase and no one seems to know what to do. The agent in Oaxaca, Mr. Diego Leal lied to me telling me there was going to be someone at the airport at 4:00 am to give me my suitcase. They mistreat their customers and provide an undignified service and cause tremendous stress with the ineptitude of their employees. I wish I could recommend this airline but they are not trust worthy.

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Air China

02 November 2018 Stephanie Forster

Had to cancel tickets due to unforeseen circumstances, still waiting for a refund 8 weeks later without being able to get a straight answer via my travel agent or myself. Disgraceful customer service

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Vanilla Air

01 November 2018 VanillaRage

Very poor airline indeed and their collective weight limit of 7kg max is a disgrace too. Unless you're going away to Japan for a 1 or 2 days there's no way that anyone can remain within that low threshold. From my observations it looked like everyone was caught out by this ridiculous restriction and had to fork out. Avoid and book elsewhere is my advice.

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Air Serbia

31 October 2018 Ana

i can just say the same thing that was already writtne. luggage was lost/left in Beograd, and i was traveling to Athens. Got it by some miracle and persistant calling air Serbia 4 days later. 2 months passed since then and no answer no info for my refound. AVOID, not worth the money saved as it was cheaper than other airlines. Not worth at all

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Pobeda

30 October 2018 TheNomadTraveler

Pobeda supposedly started their online checkin procedure several days ago. Only problem - it doesn't work. I arrived at the airport today to find it was "my fault", and the fault of every other Pobeda passenger at the check in. Due our "fault" we all had to pay 25Euro check-in fees, but they only take Turkish Lira for credit cards at their cashier. They then charged 200 Turkish Lira (32 Euro), but said that if we go file a complaint "in person" at a Pobeda office in Moscow, they will reimburse us (25 Euro). No apologies at all. This was my first and last time to fly Pobeda. I flew Pobeda from Moscow to Istanbul 5 days ago. While it was not chaotic, their customer service was poor. DON'T FLY POBEDA. You are warned. Oh, and none of the seats recline! If you pay more to board early, they simply let you board the bus to the airplane first; you don't get to the airplane any more quickly!

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Kenya Airways

29 October 2018 Anderson

Best airline in terms of comfort and hospitality

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Air New Zealand

28 October 2018 Guest

great experience

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Cobalt

27 October 2018 borigi

I have unflown tickets on cobalt worth 500euros and they no longer operate. Nobody can refund me! People who paid with cypriot credit cards will be refunded. I paid with my french credit card.No refund! Do you think is logic? I can only name this a FRAUD. And not only on behalf of the airlines but as well from the local Authorities.... Third airline to cease operating in less than 6 years in Cyprus! Cyprus Airways, Eurocypria and now Cobalt Congratulations!

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Hainan Airlines

26 October 2018 Guest

Hainan Airlines can be the china based airlines that can be provide the high quality service in low cost, just because every on can travel will them. This airlines can depart too many customers everyday after that they can maintain the 5 star services to their customer and the services have maintain the quality. Their customer service is also helpful for the customers they can call on Hainan Airlines Phone Number 1-844-313-4734 to know about the flight status and details.

 

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Air France

24 October 2018 Moradian

On September 20th, 2018 our flight (Air France Flight #1060) was at 1:45 pm and we got to Paris Charles De Gauglle airport at 9:30 am, to make sure we have plenty of time to check in. First we tried to check in via self-check in kiosk we were not successful, we were advised to go to check in desk for Air France flight # 1060. As we got to the desk with my friends we were advised by Air France supervisor named Sonia that we are on waiting list and no other option provided such as if we are ok to take next flight due to overbooking. How can that be when we purchased our tickets 5-6 months ago and have confirmation? Air France supervisor Sonia at Charles De Gauglle assured us that we will make it to flight. The agent at the desk checked in our luggage and gave us boarding passes with Standby printed on them. They advised us that once the boarding starts at the gate we will be able to take the flight and our seats will be assigned at that time. We arrived at the gate 3 hours ahead of flight and waited. At the time of our flight 1:45pm we found out there was no boarding call at that gate that we were waiting, no last call and no boards with airline flight information. We tried to find out what was going on and we were told air plane took off and we missed our flight!!!!!! Air France Airport staff started to bounce us from one desk to another and in middle of all these bouncing they manage to lose one of our passports and original boarding pass. !!!!! What a chaos. Took us couple of hours to find an officer in Terminal E to help us find the passport. We demanded from that officer to check all the desks we have been at, and of course we found the passport sitting in one of empty desks!!!! We were lucky to find her passport but not her boarding pass Air France Airport Officer told us we have to go to Air France Ticketing office and purchase new tickets for next flight to Armenia, when we got to ticketing office we were told one way tickets are priced at 1950 Euros!!!!! At that moment we realized what Air France did to us, they sold our tickets to higher price and put us on stand by and made us miss our flight. Our luggage never made it to Air France flight as well. After a lot of arguments we were suggested to go to Aeroflot airline and see what they can do for us, so we changed terminal and got to Aeroflot desk and we end up purchasing tickets from Aeroflot to get to our destination With the tremendous stress, headache and extra cost that Air France caused us, by not providing service, flight, misleading us, not being helpful and honest AND LOST LUGGAGE and lose one day of our trip and arrangements in our destination such as airport pickup. By being forced to purchase new tickets from Aeroflot to get to our destination and try to contact people in to notify them of our delay (Air France never accommodated us with pre-paid phone card as advertised). We will not hesitate to post this complaint anywhere we possibly can to make people aware of your company’s true face of dishonesty and not complying with your own policies. Attach see some copies as reminder. Air France has to be ashamed of themselves, and we know for fact we are not the only ones experiencing such horrible ordeal.

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Insel Air

17 October 2018 Guest

I booked a round trip flight for me and my wife from Aruba to Curacao leaving on 11/16/2018 and returning on 11/21/2018. I received an email from them yesterday stating that the return flight had been canceled and they booked me on a flight almost 7 hours later. This would make me miss my connection to United cost me 300.00 per person to change the flight to a flight the following day and cost me an overnight stay in Aruba. Around 900.00 total. I called their customer service line and they told me that I could get a full refund by emailing info@fly-inselair.com. I sent the email and they replied and said they could not refund the ticket cost even though this violates article 10.2 of the carriage agreement. After several emails back and forth I contacted my credit card company, provided them all the emails and they agreed to reverse the charge. They also told me there have been numerous complaints to Visa and MasterCard about this company. I also researched it a bit and the company is in bankruptcy and only has 3 planes in their entire fleet. If you have already been screwed by this company just file a claim with your credit card provider.

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Brussels Airlines

12 October 2018 Guest

Trash airline. My checked bag went missing in June and here we are in October nearly November, and their customer service is still ignoring me. I've reluctantly forwarded this to my insurance. Take carry ons if you're foolish enough to use this airline.

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Oman Air

09 October 2018 susheel singh tomar

First time i travel in Oman air line lhr to muscat i really feel that i am with five star air line

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Vueling Airlines

08 October 2018 Guest

I flew with Vueling from Menorca to Barcelona on the 10th August. Not only did they give away my seat when I checked in, they took my bag tag and boarding pass when they "found" a spare seat at the last minute at the gate. They then lost my suitcase and now I am struggling to get compensation. Everyone I call either hangs up on me or says they can't help me. When I email them all my details such as PIR number and ask for assistance they just reply with an automated email. This seems fraudulent. Bag tag taken, bag goes missing, and no one is willing to help find the bag or give compensation. Does anyone know who I can directly contact to resolve this?

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Thai AirAsia

06 October 2018 Guest

This airline is terrible. Book any other airline than this one. I was charged 12,500 Baht or $401.00 USD for 35kg of over weight baggage. The Thai people at the counter just made up this price. I contacted Thai Air and they agreed that this was to much! But I paid only because I was late for my flight. They took 20 minutes to charge me 12,250, and the gate was there furthest from the counter. And when I say the furthest, I mean it was at least a 15 minute RUN. The agent was rude and deliberately made me late, then had the nerve to say, please hurry you'll be late, which was her doing. Pick any other Thai airline but this one. Let this airline go out of business. They would never have charged a Thai this amount, because no Thai would pay 12,250 baht for 35kg POOR POOR POOR airline!!!!!!!!! Never again!

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Bahamasair

04 October 2018 Guest

Allow me to explain a few things about Bahamasair. Firstly, the airline is 100% government owned. That alone should answer many questions. Secondly, when a company has a monopoly with very little competition service and quality control suffer. Secondly, since its founding in 1973 the company has yet to make a profit. There are other little Bahamian airline companies that have started in recent years but the airline business is a brutal beast, with the government having to perform a daily dance with labor unions, fluctuating fuel costs and the astronomical costs of keeping an airline literally in the air. Bahamians are quite loyal to all things Bahamian and Bahamasair is no different. But in recent years there has been attempts to offer better service to paying customers, local and foreigners alike. Very little will improve at Bahamasair until there are changes in the airline's business culture and the government's 100% ownership. Unfortunately government budgetary constraints leave little room for optimism and privatization is a certain death sentence to the company.

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CSA – Czech Airlines

23 September 2018 Jacco

I would give this 0 stars but I can't. The shittiest customer service in the world. I would advice to pay the extra money for another airline. Delays and loss of bags is a nightmare to deal with.

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YanAir

23 September 2018 Ludmila

I bought tickets for flight from Odessa to Batumi on 8 September 2018 , came to Odessa airport and can't find the flight.Airport staff told me that this airline cancelled flight without any notification and provide me contact email.Trying to contact airline for refund was unsuccessful,this is a SCAM. Never,never buy tickets from this airline.

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Aeromexico Connect

21 September 2018 James Clark

I prefer the Aeromexico Flights to anyone who wants to fly in the air. I travel last week when I planned to travel from New York to Los Angeles. I used the Aeromexico Customer Service +1 844 850 0365 to book the Aeromexico Tickets and I got the professionals and satisfied services from the customer service team. I suggest to all if anyone planned to travel in the air check in the Aeromexico Flights and make your journey memorable. To get the more information about Aeromexico Tickets to visit the website. www.emailcustomersupportnumber.com/Aerom...

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Jetstar Airways

17 September 2018 Guest

if you dont want hassles ,dont fly with jetstar if you like trouble and cancellations than do book with them

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Royal Jordanian Airlines

16 September 2018 Guest

Worst airlines I've experienced, a bundle of luggage thieves. If you think to fly with rj make sure to have only a hand luggage otherwise your bags won't apear for good

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LIAT

16 September 2018 Noelise Xavier

I travelled with liat airlines and must say how disappointed I was with the service My flight was at 7 :05 am I arrived.at the airport.at 5am for a flight to Barbados.1 which.was one hour flight . I checked in and hour later was told that.the.flight was cancelled and we will.be on the 11 am flight.when that time they announced that the weather conditions was not good.to travel the plane.couldn't land but within that.period Seaborne airlines landed without any problems DHL plane came without any issues .they then announced we would be on the 3:15 flight collected our passports and change flight details Passengers who came in after us was sent ahead of us and their explanation was that a plane.is coming.for us from Antigua and will be there.at 3:15 At 3:15 more passengers was sent and of us with another.excuse that the plane was coming in at.5 :23 ticket change again at 6: 15 they announced that flight was.cancelled and.blame the weather And came it was act of God how.was it that act of God cause only some passengers to get to their destination and others not if Many of us missed our connection and had to pay for hotel accommodations for the night the.airline refuse to assist in any way I had to purchase another ticket for my flight with Jetblue because I didn't show This experience was the worse I have ever had. I.must say how dishonest the manager was Mr Raymond pretended that he had.call JetBlue he had resolved the problem and assured me my JetBlue flight was reschedule but nothing was further from the truth. I will never.again travel.on Liat airlines and think that the Caribbean people she stop flying with liat this airline is very unreliable.

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Flyadeal

12 September 2018 Luay

It was one of of the worst customer experience I ever had with airlines. They have an attitude that indicates that they are not even on the path of improvement.

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Eurowings

07 September 2018 Charles K

We have been waiting for 40 minutes to get through to the UK customer service centre of Eurowings, which initially said "Your wait will be around 5 minutes"! We had to search for the telephone number because expecting to fly in just 14 hours we have been trying to check-in, WITH NO SUCCESS. We completed ALL personal information correctly and precisely within one minute, and have since had to waste more than 45 minutes waiting for a response from our phone call. It was only after a 10 minute call to the German HO that we were told there was 'a little problem' online. None of this was visible online. V poor service

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LATAM Airlines

24 August 2018 Guest

Latam is a pretty amateur airline. They are a cheap airline in competition with other reputable airlines. They tend to oversell seats, which is a common practice, but their compensation makes me want to pull my hair out. I’d recommend choosing another airline, if you find yourself flying with this airline then good luck but also check in as soon as an email arrives. It’s first come first serve. I had noticed other people dealing with a similar issue on a different flight.

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Icelandair

23 August 2018 Harry La Cava

I want to officially file a complaint with regard to your handling my luggage that you lost for a total of 12 days and ruined a very expensive vacation. Having a delay at JFK caused me to miss my connection on your airline. When I rebooked to fly out the next day I asked the agent would the luggage be on the flight since you had August 2 when I landed at JFK around 8:45 to August 3 at 8:30 when I was to depart, answer yes a lie, and you are two terminals away fr om where I landed on the second 5 to 7. Getting to Reykjavik wh ere I was staying for four days I filed a report at the airport told them the hotel I was staying at was assured that was plenty of time to get my luggage, another lie. Having to leave on that Monday August 6 to Amsterdam to take a cruise at the airport I asked the agent would the luggage make it there I was again assured no problem, an again a lie. Landing in Amsterdam waited no luggage. Getting on the ship I spoke to quest relations they said they would contact you, from then on all I got was on hold for hours trying to reach an agent, once we did they could proved no assistance inept and useless, stating they were taking it to a higher authority what ever that meant, thus for the next 10 days we were without our luggage because of your inefficient system, poor customer service of not caring creating undo stress, emotional anxiety, finical burdens and a ruined vacation that was planned over a year ago at a substantial cost. Your company rating scale needs to have negative values since a zero in customer service is to generous. Your company not only owes us an apology but compensation for what we had to go through because of your ineptness and your incompent employees who only know how to lie either face to face or on the telephone. I will be looking for a response to this email, my address is hlacava5@yahoo.com within the next 72 hours or I am willing to pay for an attorney to right this wrong. Harry J. La Cava

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Turkmenistan Airlines

21 August 2018 Perdip kalia

Traveled on the 17/08/2018 from Amritsar to Birmingham flight departure 06.10 arrival time 13.10 UK time how ever that did not happen I got back to UK 20.17 their was no communication at Ashgabat by staff for the reason of the delay the worst was no food or drinks were offered until passengers complained, no WiFi, Internet cafe not working, got charged £3.75 for a small sneakers bar I mean small, the worst staff I’ve ever come across from the cabin crew to airport staff in my life I will never use this airline even if they offer a free ticket.

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Fly Jordan

17 August 2018 Guest

For more then three hours flight, u get only chocolate. Not even coffee! But the worst is how cold is in airplane and there is no blanket u can borrow

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Qatar Airways

17 August 2018 zach

best airline ever you should book it !

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AlbaStar

08 August 2018 Guest

will not be using again flew on a Thompson (now tui) holiday where they became our flight 4 weeks before we flew as a result our departure time was delayed 6 hours 4 weeks before we got to the airport (lack of seats on the new carriers planes was the cause) because of this and the 1 hour delay on the day of travel at the airport we arrived in Mallorca at 10:30pm and then had to travel 2 hours to the hotel blow is my experience with the various aspects cabin crew: lovely and helpful only while in flight while on the ground couldn't be bothered to help plane: old but serviceable for a short flight of up to 2 hours staff in airport: lovely and helful but not punctual (didn't even open gate on flight back to uk till 5 minutes before check in was due to close) punctuality: god awful 1 hour delay without explanation on way out and 3 hour delay without explanation on way home catering: when food was actually available on the flight there was a poor selection but it was not bad quality however on our flight out there was no food available at all overall rating 1.15/5 will actively book my own flights separately if I ever encounter Thompson changing me to them again even though it will mean paying for 2 additional flights to the destination the extra £400 will be worth it just because of how bad they were

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Royal Brunei Airlines

04 August 2018 Rahman Kiram

The best and very near with Lufthansa , Germany

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Jet2.com

29 July 2018 S Jones & family

Used free flight check in for the first time, FANTASTIC. The best thing ever thought of!!!!!!!!! WELL Done JET2

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SWISS International Air Lines

29 July 2018 Guest

very bad airline!!! no customer service!! shame on you!!!! Why do you announce on your website that you offer 24hr customer service when no body answers after 22:00. You cancel flight without offering an alternative or an explanation or customer service.

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Mahan Air

30 June 2018 Guest

Will never fly with this airline. They were very misleading with the cancelation policy or changing of flight. Agents will try to blame the passengers and will not accept responsibility. Contacting them via email or phone is a nightmare. Do yourself a favor and fly another airline.

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Air Arabia

24 June 2018 Guest

To Whom it may concern, My name is Stenio Venh de Sousa Soares born on 07/03/1980 with the passport M959710 and I’m writing this letter in order to inform you of an unfair treatment I’ve been exposed to with airarabia. On the 23rd of June 2018, I had a flight fr om Gatwick-London to Tangier-Morocco at 21:00 with the reservation number 56671996 at a cost of 214.30 GBP, I’ve arrived 19:45 at Gatwick airport, One hour and 15 minutes before the flight, when I was going to get in the checking luggage area, someone of the staff told me I couldn’t get in with the printing reservation, and that I had to go and find the airarabia branch to ask for the boarding pass, when I finally found it, there was no one to assist me, I’ve asked the balcony of information’s wh ere could I get some assistance, they gave me a phone number (09067110004) that wasn’t working, only after I found a place to charge my mobile, I could access the internet and try to find airarabias number on the internet(09067110009), once I’ve done it, tried to explain the situation to the customer service office for more than 20 minutes at 50p a minute ( minimum 25£ I’ve spent. They didn’t understood that I was on time, and that in my perspective I deserve to be reimbursed of the value of the flight, I couldn’t make my point across because of the expensive rates airarabia has in a phone service that should be for free, your clients are the most important part of any business, threat them right and they will come back and advertise your company with good feedback for free, I believe no one would be satisfied with the quality of these procedures, why don’t you aim for better quality service? This company should represent Morocco! The reason for not wanting to help me, was that the call was made 20/30 minutes before the flight, so the customer service representative kept saying I arrived late, which I didn’t, I ask you for your comprehension and consideration, I’m a regular flight user, this has never happened to me, sometimes I arrive 45 minutes before the flight and I’ve always managed to catch the flight, there’s always someone on the balcony willing to print the boarding pass, and if I’m really late, the airport staff will eventually ask the plane for a couple more minutes or grant me a quicker passage through the luggage check. I want to remind you that we should act on the principles of good faith, and I can’t see that with the assistance I was given; - The main reason for not catching the flight was not having the boarding pass; - Airarabia branch was closed making it impossible to print the boarding pass; - No customer service phone number was available; - Customer service representative kept saying I was late which I wasn’t; - Paid 25.00 GBP for the calls in less than half an hour call (while you are waiting for someone to answer, you are already paying) -Had to pay for transports to exit from the airport at 15.00 GBP; - Cancelled reservations at hotel; - Missed a priceless gathering of professional colleagues and friends; - Unable to use my vacation days getting to know such a cultured country!! (priceless) Please reply with what can you do to assist me, still want to visit Morocco, or reimbursement of the 214.20£, I really believe and hope you will understand the whole situation, and how unfair it is if I’m not the one to blame. Kind regards and hope to hear from you soon, Stenio Venh de Sousa Soares 24/06/2018 www.tripadvisor.co.uk/ShowTopic-g298064-...

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Air Niugini

10 June 2018 Derol Kora

I am one of the student of Mapex training institution currently taking the course of Domestic fares and ticketing.Well from what I've learnt ,Air Niugini is a world standard organization that provides the best and quality services both locally and internationally through bigger and better fleets that is faster,e efficient and has alot of payload and more comfortable that attracts foreigners and citizens in Papua New Guineans as well..

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