Latest Airline Reviews & Traveller Opinions
Trans States Airlines
- 07 May 2020
-
Great crew. On time. Nice flight
Add your comment about this airline (2)
Emirates
- 07 May 2020
-
We request refund of the full amount of $7000.00 for cancellation of two Business Class tickets due to travel ban by Government of India for other nationalities due to Covid 19. We were told that we will get refund within 15 working days because we filed the refund/cancellation on March 12, 2020. The staff is rude and told us it will take 6 months to get the money back. Do not travel through Emirates and I prefer to travel through Gulf airlines from USA.
Add your comment about this airline (44)
Pakistan International Airlines
- 26 March 2020
-
I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this.
When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK.
When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me.
I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.
Add your comment about this airline (2)
Aurigny Air Services
- 19 March 2020
-
Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled “non refundable “. Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!
Add your comment about this airline (2)
Malaysia Airlines
- 19 March 2020
-
Very bad and unfriendly app
No update on current situation re lockdown
Asked a simple question
Can permanent residence of the UK travel back if they are a Malaysian passport holder
No answer
No update from airlines and unable to contact anybody
I can understand why they are losing money now when the on ground care is so bad and show no consideration for customer well being
My flight to London is on the 29/3/2020. What do I need to do ?
Please reply so I may make arrangements
Add your comment about this airline (24)
Miami Air International
- 13 March 2020
-
Never have I ever had a worse experience. My group arrives 2 hours early and the airline had none of our info ready. The flight was scheduled to leave at 8am and we didn’t receive our boarding passes until much after that. They then proceeded to not let me board the flight due to a passport issue and had no sympathy. Also didn’t get a refund at all, when i went over to southwest they treated me with so much respect and were so helpful. They got me the soonest flight out so that I could meet my friends on the trip I paid for that I wouldn’t have gotten a refund on. I do NOT recommend this company to anyone.
Add your comment about this airline (26)
Azerbaijan Airlines - AZAL
- 08 March 2020
-
Very comfortable flight and excellent service !!!
Add your comment about this airline (3)
Pegasus Airlines
- 05 March 2020
-
Terrible airline. No repercussions so I they don't improve, no regulations to monitor their service and process. CEOs of airline are friends with the president so theyre comfortable in their mistake. Already had several plane crash in the space of 6 months. Cheap is not always better don't waste your time with this good for nothing airline. Horrible staff, horrible customer service and horrible owner.
Add your comment about this airline (17)
Jeju Air
- 03 March 2020
-
This is the worst airline I have ever used. They canceled my flight twice and never sent me any notification, despite their customer service rules specifying they would provide prompt notification. I attempted to contact them multiple ways and never could get in contact with a customer service representative. Never again.
Add your comment about this airline (5)
Norwegian Air Shuttle
- 14 February 2020
-
I lost the return ticket from Gdańsk Poland to San Francisco because the plane left earlier and I had connection in Oslo /Oslo to Paris and from there to San Francisco since I missed the 1st flight ,they sold me a ticket to Oslo but to the wrong airport I had to buy a train ticket to the right airport then missed the 2nd flight Oslo to Paris spent the night in Oslo and got another ticket Oslo to Lisbon and to San Francisco.waisting time and money.nightmare never again they cheat even on the chapta
Add your comment about this airline (27)
T'way Air
- 11 February 2020
-
T'way suddenly cancelled all flights from CNX to ICN starting Feb 12. They notified customers via email on Feb 11, basically stranding several hundred people in Thailand.
They're not even automatically refunding your tickets - you have to fight your way through their awful online booking system to cancel your booking on the flight they've already cancelled; and I'm still not sure if I'm going to get my money back.
This company is an absolute scam. Avoid like the plague.
Add your comment about this airline (3)
SWISS International Air Lines
- 07 February 2020
-
It is the worst airline I have ever used. Took a flight from Toronto to Delhi. One suitcase never reached India, totally dumb local staff working at the lost baggage office in Delhi. Had no sympathy for a customer who had 2 kids waiting to get out of the airport. The suitcase had belongings for 9yrs old girl travelling to india for the first time. Had to by buy all the clothes locally for stay in india, not to mention we came to attend a wedding. Staff at delhi is very poorly trained. Left india after 11days of stay, called them at delhi airport to inform that the suitcase should be sent to toronto home address if recovered. They called after 2 days to my secondary number in India to inform that they found the suitcase. I called them back to instruct again the suitcase has to be delivered in Toronto not Delhi. After 2 days i called again to check what happened and I was told the suitcase came to delhi airport. And the girl said they will send it to toronto and I should go pick it up at the Toronto airport. Which sounds so stupid to me. So far I haven't received any further update and I will have to call them again.
It is so sad that the airline does not care at all. Too bad that they
lost my entire family business in Canada and India. And we will talking about our bad experience with swissair for the rest of our lives, which leads to loss of many potential future swiss air customers.
My feedback is to help the airline and see if someone at your head office actually cares and will contact to discuss further ref DELLX19245
Add your comment about this airline (4)
HK Express
- 01 February 2020
-
After we spent the night at the airport waiting for a flight, they refused to board us. They provided no help and just told us to call customer support that said they will review and get back to us in several days. No apology whatsoever, and it's been almost a week - no response, no refund, and we had to book very expensive tickets to return home. Just outrageous behavior altogether. I've been flying for many years and nothing like this has ever happened to me.
Add your comment about this airline (4)
Flyadeal
- 14 January 2020
-
My flight was cancelled by Flyadeal and they sent me email about it. They gave an option of refund and I requested for a refund but no proper response yet from them, since a month.
It is impossible to speck to anyone from this airline. They have number with a recorded message.
I want some support from similar persons so we can all take legal action against this air line.
We need to complain in legal way to Saudi Aviation Authority & International Airline Authority to cancel this airlines licence.
Please contact me on mobile # +966506848709
I had to rate it with 1 Star. There is no option for 0 or -ve Star.
Add your comment about this airline (4)
Nouvelair Tunisie
- 13 January 2020
-
Tried to book and pay for ticket from CDG to Monastir. Credit cards kept declining...left numerous messages at the website, phone service, submitted issue with message, 24 Hours later no response whatsoever ever...
customer service Big O.... internet booking, Big O.. very disappointed
Add your comment about this airline (2)
Air Madagascar
- 09 January 2020
-
Don't ever travel with them. It is not an option. Got stuck there with loads of passengers recently for no reason. Put up into a Chinese owned mafia hotel, where the owner intimidates guests. Real time nightmare! Some guests are stuck for two to three days on average. It is almost like they want you to find yourself another flight out of there and pay for it. If you have to go to Madagascar, fly Kenyan even if you have to fly to Kenya and then home.
Add your comment about this airline (4)
Air Italy
- 28 December 2019
-
This is the worst airline I'e ever dealt with. They lost my bag in Milan causing me to go to the lost and found office after a long travel. My retreat in Cortona was stressful since I was chasing my bag everyday while I was there. It was lost for 5-days. I had nothing to wear, no toiletries. I then traveled to Florence where I was forced to go to the airport to retrieve my bag. My 1st day in Florence was traveling by 2 buses and a tram to the airport. Air Italy refused to deliver my bag to me after losing it for 5 days and it had been in Milan the whole time. I had to pay for a cab equaling $50 dollars back to my Airbnb. I received an email from financial services telling me I needed to fill out appropriate documents without any instructions, no attachments, nothing. I was traveling in Italy for a month with no access to a computer. On my return home I asked a senior rep from Air Italy how to file a complaint and it took her some doing to figure it out. When I returned I filed attaching all required documents, which had to be scanned. They were 3-weeks late in promised response simply telling me I didn't file within 21 day period. After chasing them for 2-months and no luck getting anyone on the phone, there wasn't one place indicating 21 day filing period. They should've reimbursed me up to $100 a day for each day bag was lost and reimbursement for cab. This has caused me many hours of stress and time! The worst customer care ever!
Add your comment about this airline (1)
Buta Airways
- 04 December 2019
-
Buta airways makes you pay 25 euros for carry on luggage if you have 'budget' class tickets.
After decades of travels this never happened to me.
This practice is misleading, not to say illegal.
I will avoid this airline in the future.
Add your comment about this airline (2)
Flybondi
- 21 November 2019
-
I have bought two tickets to go from Mendoza to Foz do Iguaçu on Christmas eve 2019. When I bought them, I had a receipt by mail; and, sure enough, the money was withdrawn from my account. When wanting to check the reservation several months later, I went to the Flybondi home page only to find out that the flight has been cancelled!!
I am SO glad that I checked. I have managed to get the last two tickets with another airline out of Mendoza on the 24 December, but when I want to get my money back (and potentially also get an explanation for the whole case) I cannot find any contact information about Flybondi than a postal address. No mail adresse, no contact form, no phone number. This is just soooo bad.
Take my advise: Don't ever chose to fly Flybondi.
Add your comment about this airline (2)
Nok Air
- 16 November 2019
-
Don t fly with them!!! We had a flight from krabi to Chiang mai on November 9th. Nok air didn’t had all the documents allowing them to fly. As a consequence our flight got delayed more than 4 hours! We missed our conection in Bangkok and they , instead of putting us on another flight to Chiang mai, sent is to Chiang Raí!!!!!
They are not serious, don t give information and ignores all complaints!!!
And the flight was not cheap!!
Add your comment about this airline (1)
Cebu Pacific Air
- 16 November 2019
-
I don't know who is responsible fot IT and customer service in this company. It is beyond the worst I ever experienced.
Website down for days, customer help talk like robots - no help at all.
Add your comment about this airline (12)
TAP Portugal
- 15 November 2019
-
Tap airline
Complaint #2019/431634, 2019/433009
Traveling from London to Lisbon we purchased two tickets which included one checked bag each. My wife’s ticket 0477430530864 and my ticket 0477430530863 each had one checked bag and one bicycle. We paid for the bikes separately at checkin receipt numbers 91403874; 70.00 EUR each, we also had to pay for one bag 90 EUR (91403874).
The checkin person decided to allocate three pieces to myself and apparently only the bike to my wife. She made an error that I tried to get her to correct, but she would not listen. I expected this to be refunded to my credit card as this should never have been charged to me.
Our tickets clearly state that we are each entitled to a free checked bag.
When I challenged the checkin person, she said only one free bag for two people was allowed. As we had been travelling for many hours previously from Vancouver, we were at a loss to continue the argument. I expect TAP to be more professional and honest than this and expect a full refund of $90.00 euros.
To this date they have refused to deal with this claim. I would not recommend this airline, they passed the buck at each stage of complaint and will not allow any human interaction.
We asked at the gate in London, the agent there looked up our tickets and was shocked that this happened and assured us TAP would refund this at the airport in Lisbon. Upon arrival In Lisbon we went straightaway to customer service. There were three women sitting there, no clients, just chatting to each other, upon hearing my problem, she simply shoved a business card at me and told me to go online. Quite rude, terrible image for the company.
When I tried to address this online, there was no category that fit, so I asked hotel concierge to call TAP.
She did and when I talked to someone I was told to fill in the form incorrectly and not to worry as a human would read this and send me a refund. I was denied any refund as the checkin person decided to put both checked bags on my husbands ticket and none on mine.
This has ruined my vacation and taken up hours of my life I will not get back. We have travelled the world many times over and this is the worst airline that I have ever dealt with
and that includes India, China and Africa!
Winning the worst customer service award is not what I expect from a star alliance member, or a country such as Portugal. This is a poor reflection on your country.
Add your comment about this airline (9)
Icelandair
- 13 November 2019
-
Booked a flight for family with a two day stop over on way to Glasgow. Booked on-line, all good when got receipt didnt have stop over. Called them and they said it would cost me $700 more each person to make the change for a 2 hr trip.
They then got back to me to say they checked the web and their system screwed up so they would cancel the $300 fee but still charge me $400 + each. For what? Ironcially went online ten minutes after and flight would be $350 Why the difference?
They admit their mistake but still charging me more
Add your comment about this airline (5)
Austrian Airlines
- 27 October 2019
-
Passport check in was difficult. I was with a tour group leaving Vienna and hadn't used their machinery before. Many of us did not know that we had "biometric" passports and the airline attendant did her best to make us all feel stupid. We, in the USA, aren't familiar with biometric being used for passports; another term would have been better or picture of where on the passport the symbol is located. The attendant was rude and abrupt; if she is so unhappy in her job, I'd suggest she quit! Further we had to weigh, attach luggage tags, and place the suitcases on the conveyor belt ourselves so no service there either. The attendant, once again was quite curt telling us to place the luggage differently. A simple graphic would have been better than to put up with that woman again! Austrian Air has a problem with customer service and needs to address this. When I next plan a trip without "benefit" of a tour, I'll remember this and choose another airline.
Add your comment about this airline (3)
Evelop Airlines
- 15 October 2019
-
One of the best airlines we have ever flown with
Add your comment about this airline (2)
Cathay Pacific
- 05 October 2019
-
Like say on 4th June I feel with your company you let me down in business class. It started Brisbane booking in then thrown in wheelchair ,after that pushed aside for half hour until I asked when going take me to Qantas lounge in which I had hour eat my dinner. Qantas people ask me what flight going on I told them. They had ring up find some one talk me to air craft
I nearly mid my flight. Your meals were disgusting one time I order meal got spaghetti shells with boil peas over the top of it and a little bit of Kraft cheese.i look then tasted it spat out it was disgusting, so took my salad with NO dressing so that went out door. This was my first time in business class.Never again.will I got through treated like I was dirt.
Add your comment about this airline (9)
Omni Air International
- 02 October 2019
-
Many thanks for your help and kindness on the Orlando to Manchester repatriation flight on Sunday 29 September. The cabin crew could not have done more for myself and my daughter with Downs Syndrome. Heartfelt thanks.
Add your comment about this airline (1)
Malawian Airlines
- 29 September 2019
-
Luggage was lost for 4 days, no one was helpful to receive information about when or if it might be returned. We were offered no compensation . Communication was a headache and when our luggage was return after 4 long days of our vacation time wasted there were items missing. Specifically a Kindle and a box containing electronic cords and attachments. Had to chase down someone at the airport who promised compensation of $50 which we never received and nearly 2 months later still trying to communicate with someone for some resolution . Terrible customer service!
Add your comment about this airline (2)
Nepal Airlines
- 06 September 2019
-
Flew from Nepal Airlines recently 04/05/2019 and could not believe the service which was provided by them. I wanted to fly cheap and chose Nepal Airline instead of Thai. The hospitality was amazing with overall service being good too. Nepal Airlines will always be in top of my list when i decide to fly to Nepal next time. Cheap Fare but best Service.
Add your comment about this airline (3)
Caribbean Airlines
- 26 August 2019
-
The prosperity that Caribbean Airlines enjoyed for years by taking advantage of the guyanese people will soon end. I travelled this morning from JFK to geo and my bags did not arrive. The numbers they gave me to call are unanswerable. The problem is I have all my medications and clothes in this bag. Further I am 8 hours away from the airport. I shall never fly them again and hopefully they will be out of business by next june.
Add your comment about this airline (5)
Corsair International
- 23 August 2019
-
Worst customer service ever don’t pick up phone
Add your comment about this airline (2)
Skippers Aviation
- 22 August 2019
-
In 30 years of fifo, I have never encountered an airline that treats is customers as badly as Skippers. I could not recommend this airline to anyone.
Add your comment about this airline (5)
Shanghai Airlines
- 16 August 2019
-
Un-able to contact thsi airlines phone, email, website none of those were working.
No stars at all.
Add your comment about this airline (4)
Blue Panorama Airlines
- 12 August 2019
-
Be very careful when you book with this airline. The luggage pricing is not so straight forward and the confirmation emails are confusing.
Having booked for 2 x 20kg hold luggage, it was unclear that this was just in one direction. Ended up having to pay double at the airport for the return flight. ˆ80!
Add your comment about this airline (10)
Singapore Airlines
- 25 July 2019
-
How do you get away with it? A death in the family and I had to return home A,S P. I am returning a week early with Singapore Air. No compassion , no empathy, just give us your money, my return ticket was $ 500 au which I forfeited in favour of a new ticket, i received a penalty of over $200 plus $600 for the new fare. So my original seat became vacant which no doubt would have been re-sold $600 plus for Singapore air, not a bad days work, $ 2000 for what, someone dies and the vultures close in, In a civilised country this is known as embezelment. Singapore Air you have stooped to the 9xhsmlowest level of humanity and decency. After this flight you can count me out. I have been flying with you for 15 years.goodbye, keep your eye on facebook.
Add your comment about this airline (10)
Air Corsica
- 08 July 2019
-
My outbound flight to Calvi was delayed and delayed and finally took off to be told as we approached Corsica that we were in fact flying into Bastia NOT Calvi. We were never offered any refreshments despite being on the tarmac for over 2 and a half hours. On arrival at Bastia there was an hour queue for passports as the plane was not expected. There were no representatives to help and no-one counted or checked passengers had got on the busses for transfer to a closed airport at Calvi arriving after 10.30 at night. No taxis were available and again no representatives to help. Try to get in touch and no numbers work, the claim form does not work, there is no way to contact them to get any compensation which is legally due
Add your comment about this airline (1)
Jordan Aviation
- 02 July 2019
-
This is the absolute WORST airline I have ever used. Extremely unprofessional with time. Flight s5 1817 on june 27 and s5 1818 on july 1 were each delayed FIVE HOURS. This is so unprofessional and rediculous. I'm unsure how you qualify as an airline. There was no accomadations for passengers waiting tired and hungry. All for a 40 minute flight. The first day of our trip at the resort went to complete waste. I dont recommend anyone to ever take such a disgusting airline.
Add your comment about this airline (2)
Delta Air Lines
- 30 June 2019
-
This airline sucks. Excuse my French. They left my Daughter and 50 of her high school classmates on the runway for 6 hours Saturday 6/29 at JFK airport. They then proceeded to leave these poor starving children back at the airport for 18 hours . It was supposed to be a trip of a lifetime to Europe. Instead it's every parents nightmare. Do not fly with these evil bastards. Your better off paddling across the Atlantic!
Add your comment about this airline (21)
BH Air
- 23 June 2019
-
Don’t do it!
Poor customer service. “Double touch” flights that mean you have to disembark the plane, go through customs and reboard. They classify this as “direct” and will change your flight at the last minute and tell you that they class this as “minor” and therefore you are not entitled to a refund if you object.
Don’t prebook seats- they reserve the right not to refund you if they change the seats that you sel ect and pay for. On all of my recent flights due to the chaos that is the “Double touch” i.e. consolidating flights fr om two UK airports to one and visiting both airports on the way, even the seats allocated at check in were abandoned as the cabin crew can’t cope as the system doesn’t appear to cope with the double touch so double books seats. Don’t waste your money and even better fly with someone else
Add your comment about this airline (2)
UM Air
- 21 June 2019
-
Very bad airlines, it's better to walk to your destination rather than flying with this shitty airline, the staff are not professional, flight time and landing airport will always change a day before the flight.
I give this airline zero if it was a choice.
Add your comment about this airline (1)
DOT LT
- 18 June 2019
-
I booked a flight with Norwegian and we ended in a flight operated with DOT LT. We supposedly flew in an Airbus a321, a medium-sized and generally confortable plane, but the space for legs between the seats was extremely small, and it is not the first time I fly with a low cost airline. I could say that the space was smallest than the one of Ryanair planes.
Although the rest of the things they offered were good enough, I think that the space is one of most important thing to travel confortably.
Add your comment about this airline (3)
Israir Airlines and Tourism
- 07 June 2019
-
Customer Service Representatives are terrible and RUDE
Add your comment about this airline (2)
Aerolineas Sosa
- 01 June 2019
-
This is one of the worst Airline I have ever use, I bought round way tickets for me and my daughter about a month in advance form San Pedro Sula to la Ceiba, my flight was Delayed in Houston because of bad weather, so i missed my flight to La Ceiba, so I caught a bus to La Ceiba. 5 days later me and my daughter returned to La Ceiba to catch our flight back to San Pedro Sula, we were told that she could not unlock our returned ticket to San Pedro because we had miss our flight the week earlier from San Pedro to La Ceiba and that the plane had to go to La Ceiba with 2 empty seats (mind you those 2 seats was paid for a month in advance. So I had to pay her $40.00 for her to honer our return ticket to San Pedro so we could catch our flight back to Houston. So basically I felt that they stole from us knowing that we did not have choice but to pay them. I know its a little more expensive to travel to Roatan instead of San Pedro but I dont want to give Sosa Airline another penny they SUCK..
Add your comment about this airline (2)
Juneyao Airlines
- 16 May 2019
-
This airline is very unreachable!! even if you send email they will not even bother replying to you, just a waste of time!!
Add your comment about this airline (3)
Atlasglobal
- 24 April 2019
-
Fr om Istanbul to Amsterdam, my fligth with Atlasglobal was delayed with 6,5 hours without any notification why?
No coupons given, no meal coupons, no sorry..like it was the most normal thing for them.
Called, emailed--which they send a standard email, they hope for better in the furture, bla bla bla
Service desk for questions? Nobody there!!!
Wh ere do I get my compensation, gesture of goodwill, refund? In Januari KLM was delayed 6 hours from Houston to Amsterdam, even without asking 600euro return and a apology. THAT IS CALLED SERVICE!!! Never again AG, but Turkish Airlines instead, just lost a frequent flyer:(
jwvdk@hotmail.co.uk for your kind reaction
Add your comment about this airline (4)
Thai Lion Air
- 19 April 2019
-
If you are travelling via Thai Lion Air and if there is a Kid in your group who is less than 12 years of age, then Thai Lion Air does't allow you to book Pre baggage, Meal or Seat as they don't have any option to select year of birth after 2007 on thier Website and App. I tried on different computers/Networks/Phone and Browsers but same issue every where.
While booking Pre Baggage/Meal or Seat you have to select date of birth of all the passengers. And if there is a kid who is 10 years old then no option to go on next page.
And if you book checkin baggage at Airport then God know how they will rob?
I called all 3 thai air india call center numbers but no one pickup the phone.
Sent an email - No Response.
Sent message on Facebook - No reply.
Requesting everyone to pre be cautious before booking ticket via Thai Lion Air.
Add your comment about this airline (1)
Estelar Latinoamerica
- 18 April 2019
-
Met one person who traveled with Estelar Caracas-Lima and the flight was ok. On the other hand I met another person who was left at their own luck in NYC when they were to travel to Caracas. These people had to buy another ticket with another airline and never received their money back or an answer from Estelar. Strongly recommend to avoid it. Better travel with Plus Ultra, it's almost as cheap and it is more secure although it has it's bad reviews.
Add your comment about this airline (3)
Thomas Cook Airlines
- 16 April 2019
-
I flew from Larnaca (Cyprus) to London Gatwick for only 54 pounds sterling in the middle of April. This is a 5-hour flight. Bought this ticket on the eve of the day of travel. No online registration was possible but quick registration at the airport, I was given a window seat on request without hassle. The aircraft looked new, the in-flight service was adequate though only tap water was free, other drinks and snacks had to be paid for. The flight was smooth, some serials and a film were shown on the common screens. A decent flight overall, with incredible value for money.
Add your comment about this airline (8)
Red Wings
- 08 April 2019
-
Red Wings airline – Deceptive prices, made up additional charges and rudest staff ever
I must warn all travelers about Red Wings airline because they are the most unprofessional and untrustworthy airline I had a misfortune of dealing with. I am a frequent traveler and I traveled through Europe, Asia and Africa and I never encountered such treatment. Me and my husband and mother flew fr om Belgrade, Serbia to Moscow Domodedovo airport (outbound: march 23rd and return march 30th 2019).
First – they make the booking process really complicated and you don’t have the option to get a ticket with check-in baggage (I purchased tickets via skyscanner, sent them additional baggage request just to be informed that the airline does not offer that option). I contacted Red Wings and got the response I can purchase the baggage on their website, but since I didn’t purchase my ticket via their website but via third-party site, that was impossible. So they told me I could purchase additional baggage at their counter at the airport and that the price would be 2500 Russian rubles (around 35 euro). That was not true – because they charged me 50 euro for that (I kept the receipt)!
Second – the airplane personal was the rudest ever – I never saw such treatment, no smiles, no please – they were fighting with some passengers in the rudest manner.
Third – on our way back – they CHARGED US ADDITIONALLY for the carry-on luggage! I flew around the world with that suitcase and low cost and regular, and NEVER, no one ever charged me the price of a 23kg suitcase for a 5kg bag that fits the global carry-on standards but only in Russia it is bigger than allowed (!!!). Just to be clear – in Belgrade (wh ere we were flying from) they regularly checked it and let us pass without problems, this was just on the way back.
Fourth – since we made a complaint at the Domodedovo airport in Moscow not just because it was outrageous to charge for a bag that was free on our way over, but because the staff at the check-in was extremely rude, unhelpful and even dismissive and sarcastic – all three of us were shocked at that behavior. That was March 30th, and to this day (April 8th) no one from the Red Wings airline made contact or responded to the complaint.
So to sum up – I honestly recommend you avoid this airline because you will get overcharged, disrespected and mistreated and that is something you don’t want when you travel. They are deceptive about their prices and very rude to their customers so it is safe to say I will never travel with them again, nor will my friends and acquaintances.
Add your comment about this airline (2)
Seaborne Airlines
- 04 April 2019
-
Its been 4 months now since I traveled on seaborne airlines and with multiple emails regarding my bags being broken into and stuff stolen I get no reply other then form letters from the emails I was told to write to . I have sent like 30 emails and still 4 months later no reply. There is no phone number to call its just email and its worthless. I had about $500. worth of things stolen and it appears seaborne cares nothing at all about their service nor do they care about my experience.
Add your comment about this airline (6)