Latest Airline Reviews & Traveller Opinions
Iberia
- 12 April 2024
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Horrible customer support for their frequent flier program months to update an email address and no access to benefits meanwhile
Useless efforts every time explaining the whole story to a new person never allowed to talk directly to a supervisor and problem never solved just automated replies with empty promises
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Sun Country Airlines
- 09 April 2024
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I will never fly Sun Country again and I hope whom ever reads this never does either.
The rules they say they follow they do not.
The complaint dept. Will sweep you under the rug well we told you so we are not refunding your money.
Just don't fly with them. One time and one time only never again worse flight ever.
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Volaris
- 26 March 2024
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Volaris airlines is by far the biggest piece of sh&% garbage airline that i have ever flown on. It's like Spirit and Frontier came together and doubled down on not giving a damn about people, money, time or procedures and created this huge pile of dogsh##$ trash airline that is VOLARIS.
If you don't speak Spanish, they don't give a damn about you and will give quick instructions without considering you as a human. Also they make changes to your flight plans, make you disembark the plane, only to have to go through a security screening, where they then make you throw away all of the beverages you paid for, for your 6 hour flight. They don't care that you spent money and they don't care how wrong they are. They will also lie to you and tell you, that you can check your carry on bags for free. Once you check your bag, you realize you ended up getting charged. I can't urge folks enough to not ride with this crooked company who only cares about forcing you to make in flight purchases.
Finally the seats are just a piece of plywood with the thinnest cushion you could think of, and it's a 50/50 shot if your seat will actually recline. There are absolutely no features on board make the flight bearable. The flight attendance are rude as all hell, and will bang into you without a second thought or even an attempt at remorse or professionalism.
I can't say it enough DO NOT FLY WITH VOLARIS. The service is terrible and the flight just feels unsafe in general
Also stay away from GROUPON. They booked this second rate nonsense for our vacation and they did it without a care or even seeing that VOLARIS is recommended by no one. It's fun to travel, but there are much better ways to do so, and i am more than happy to pay extra to never have to experience the flight that is VOLARIS.. if I could rate them 0 stars I absolutely would. They deserve to be exposed and called out for what a shady, uncaring and unprofessional airline it is from reception to the flight, to exiting the plane itself. The final straw was that these disgusting pieces of trash went through my sons suitcase... zip tied and and stole his Nintendo switch out of his bag. A bunch of sad sorry disgusting useless people. VOLARIS IS NOW SYNONYMOUS WITH JOKE and THIEVERY!!!
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Jetstar Airways
- 12 March 2024
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The most corrupt airlines when you book tickets with any airlines by default you get 7kg cabin bag but this clowns says carry on bag & hand bag both bags should be 7kgs in total it means indirectly forcing you to purchase extra baggage $47 for 20kg each side minimum purchase, and shows cheaper price when i open it doesn’t give me the option to select forcing to upgrade saver plus which is higher price tickets so what is the point of advertising low price you morons i wish your airlines should disappear forever
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Air India Express
- 17 February 2024
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Double Payment for Dinner
On 09 Feb.24, night, I had traveled from Kolkata to B'lore by Air India Express flt no.I5-554.While flying, I paid Rs.300 in cash (as the card machine malfunctioned) for one cup of chicken biriyani. Later, I realized that the same amount got deducted from my card account also. My request for refund remained pending for more than a week now.
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Bahamasair
- 18 January 2024
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Never fly with this airline .....no regard for their customer...they fly when they feel like it and dont care about the inconvenience their shoddy service . My flight was delyed 3 hours for a half hour flight from exuma to nassau. missed connection and had to stay 2 days for next flight ....cost $895
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Jet2.com
- 10 January 2024
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Flight diverted to Munich due to snow (even though BA, Easyjet and Tui all capable of landing).
In summary my complaint is:
1) No Jet2 representatives on site at Innsbruck or Munich.
2) Disorganised redistribution of bags and loading to buses at Innsbruck (standing out in falling snow for 30 mins).
3) Arriving at Munich and being told that the airport is now closed and that we are to find our own hotels - Jet2 will not get involved in this, or help. This causes 180 passengers to simultaneously attempt to book the same rooms.
4) Constantly issuing £20 and 20 euro food vouchers that are unspendable - Airport closed and Hotels stopped selling food.
5) Poor arrangement for check in at Munich resulting in no time for breakfast at airport.
6) No complimentary food offered on Jet2 flight.
7) No-one available to answer any calls from passengers as call centre closed and 24 hour line unavailable.
8) I honestly dont think that you understand that your communications are awful - you actually believe that this trail of tweets are ok!
9) delayed take off at Munich airport.
10) The whole issue zero Jet2 staff at the airport and extremely frustrating communication that ignores the customer.
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Scoot
- 14 December 2023
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Scoot engages in unsavory business practices and they try very hard to deny a refund even though I did not get the front row seat which I paid for. Apparently, there was an aircraft change and they did not change my seat at check in or at the boarding gate.
When I proved beyond doubt that they screw up, they finally offered to refund, by asking you to acknowledge the offer; of course hoping that you will decline.
If you have legal grounds to file a claim against Scoot, you can file the claim through Small Claims Tribunals which is part of Singapore Courts. There is a very small fee to pay. Documents are filed through a portal and consultation sessions are done on a online platform. This makes it very convenient. Judgements are binding.
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Buddha Air
- 02 December 2023
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We had a flight from Pokhara to Kathmandu as per the image attached, it got delayed by 2 hours, we missed our international flight from Kathmandu and lost 50000INR. It's not unforgivable as weather conditions are out of anybody's control. But what made us feel bad was the arrogant behaviour from the man in charge of the boarding gate( A man with a bald head and spects). He was so rude on my enquiry about the delay that we felt as if we were beggars travelling free of cost in your flight. So, I would like to remind you people that you should refrain from appointing such merciless ones on your counters. Afterall, we spent our hard earned money for your flight! So at least ask them to be sympathetic on the flight delays going to happen in the future
Thanks
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Malaysia Airlines
- 26 November 2023
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Checking in to collect the boarding pass can be exhausting especially on a busy day. However on the morning of 26 November 2023 , checking in at the KLIA 1 MH counter to Bangkok via MH788, I was pleasantly greeted by Miss Hizan whom was handling the checkin at counter H6. She was not only pleasant, helpful but very professional and went out of her way to assist me in reorganizing my check in luggage. I was truly made to feel valued and appreciated for flying with MAS.
Being in the hospitality business myself, I am obligated to extend my greatest appreciation to Miss Hizan for her dedication towards her job n she is indeed a true asset to the company.
Looking forward to my next experience with MAS 2024.
Regards
Gooi Boon Ong
dgburi@gmail.com
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AMC Airlines
- 24 November 2023
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Avoid this company...........we had a delay of 15 hours with this airline In June on a flight from Cairo to Madrid. Despite various emails sent by myself and others on the same flight and also from the company that made the booking they have not even had the decency to acknowledge receipt of the emails, let alone reply.
Sickening that they are allowed to get away with this.
Customer service....non existent.
One star given as there is no option to leave it on zero......
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Cebu Pacific Air
- 21 November 2023
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I made add-on luggage request online but paying online since there was a system glitch so the agent suggested payment center, which having 8 hours holding time to pay from the time I request, so I paid and send them the proof of payment to request payment validation so the add-on will appear on my booking yet after 48 hours, it wasn't still reflected on my booking.
There was also an agent who told me that some international airport not accepting over the counter for the add-on luggage so I must pay the amount, otherwise my flight ticket will be forfeited.
I was so disappoint to here that from one gently knowingly that even excess baggage can be paid at the airport upon checking in. Another agent acknowledge this misinformation and so I proceed with my next question, what if my payment still did not reflect in the system, what happens on the day of my checking in? And she says, I might be pay it over the counter and ask for the refund for the other payment made. I was totally devastated with that info, how can they have payment centers for payments and then it takes days or not reflecting in their system?!! I will repay at the airport?? Omg!!
So, she suggested that I must show my receipt at the airport but if the personnel will demand for payment, I must pay otherwise they will not check in my luggage and just request refund to my previous payment.
But many random reviews online shows bad reputation of cebu pac NOT REFUNDING AND NOT GIVING PAYMENT CONFIRMATION.
I'm quite disappointed with how their system is really slow to accommodate payments and validation fast.
I don't even see if they are doing something about this to improve their service and commitment to customer satisfaction. For many years of flying people, they have poor online booking system.
I think this is my last flight with this airline.
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Cape Air
- 20 November 2023
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For the past two years, I've relied on Cape Air as my primary mode of travel between Boston (where I'm pursuing higher education and is my current home for this year) and my family home in Maine. In my experience, Cape Air stands out as the epitome of convenience, affordability, and speed. The aspect that initially drew in my family and I was the unbeatable combination of affordability and efficiency. As a college student, budget-friendly options are not only ideal, but crucial to how I go about my day-to-day life in the city, and Cape Air not only fits within my budget of travel very easily, but also surpasses expectations in terms of how easy the entire flight process is overall. Their competitive pricing makes frequent travel feasible without straining my wallet in any reguard.
The reliability of Cape Air's service deserves commendation. Over these two years, I've come to rely on their consistency. Whether it's their customer service, on-time departures, or overall flight experience, Cape Air has consistently met and exceeded my expectations. Knowing I can count on them for a hassle-free journey has alleviated the stress of traveling back and forth during hectic academic periods.
In summary, Cape Air has become my trusted travel partner, seamlessly connecting me between college life in Boston and my family home in Maine. Their commitment to affordability, speed, and reliability has made them an indispensable part of my college experience. I wholeheartedly recommend Cape Air to anyone seeking a stress-free, cost-effective, and efficient travel solution in the Boston-Maine corridor.
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Neos
- 20 November 2023
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Terrible. They lost my bag in JFK and never sent it to Milan, I was there for 11 days. Additionally, there is no one from their airline to contact in NYC/JFK. There is no phone number on the website and the email address they have on their website does not work (email gets sent back). I lost almost $4,000 worth of my items and gifts for my friend who lives abroad. Don’t fly Neos.
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Uzbekistan Airways
- 19 November 2023
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The best airlines I were
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Maya Island Air
- 07 November 2023
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I want to be upfront about this: I strongly advise against choosing Maya as your airline. Consider any other option, such as Tropic Air, for example.
Now, let me share our experience in more detail: My friends and I booked flights from Belize to San Pedro, arriving at the airport around 12:30. Our scheduled flight was at 4:30. We patiently waited, watching as everyone else departed on Tropic Air flights. However, Maya did not have a plane ready for us for hours. When they finally took us to the airplane, it had a malfunction. They then brought us back inside the airport. Meanwhile, all passengers on Tropic Air flights were smoothly departing. At 4:30, the airport closed, and we were left as the only passengers inside with no resolution in sight. Maya refused to provide a refund, credit, or any assistance whatsoever. At this point, we were stranded without flights, our luggage, exhausted from international travel, and forced to sit on uncomfortable airport chairs for hours while witnessing others departing with Tropic Air. Therefore, I strongly recommend avoiding Maya at all costs.
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Aerolineas Argentinas
- 27 October 2023
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Not bad company, I fly on this airline for miles.
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North Cariboo Air
- 27 September 2023
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I had a family member who worked as a vendor for North Carobou air Edmonton, for a few years. The disrespect the north caribou company showed them was appalling. Months of not paying their bills, the lack of communication, and even the ineptitude to understand the contract and scope of work that was agreed on! That, however was nothing compared to the blatant disrespect they showed the staff time and time again. I refuse to write the name of the individual from Caribou in charge of “managing” (for lack of better words) this vendor as I don’t believe it is right to publicly shame them, however North caribou should be alarmed and ashamed they allow a person like this to represent them. As a professional myself with 16 years in management experience there should be no place in any business for people like this, nor for companies to tolerate this, especially in this day and age.
For shame North Caribou.
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Air Corsica
- 02 September 2023
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Incompétent airline with worst customer service ever.
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Rutaca Airlines
- 25 August 2023
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Four hours delayed and we can't leave yet.
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Eurowings
- 18 August 2023
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Eurowings is the worst - stay away
2 staff in dusseldorf Airport
Natasha
Brenes
Flight got cancelled in Heathrow Airport for 1.5 hours to dusseldorf airport. Then we missed the connecting flight to monte negros. Instead of booking an alternative flight to Monte Negro, they sent us back to the UK.
My family got nepali passport where transit visa isn't needed if the final destination doesn't require one.
Firstly the blonde Lady lied to us saying we cannot use any other transit where the border police said we can.
Secondly, when I asked why don't the euro wings book us a flight to monte negro via Istanbul which was departing later on, she said said that her colleague doesn't want to, but we can book the same flight with our own money.
Thirdly, with their incompetency and lack of professionalism, the blonde woman had the guts to say to us that she's been working for us for the past hour like she is doing a favour to us. She works for the company ' Euro wings ' getting paid to do the job and accommodate us the customers of Euro Wings in the best way on any circumstances or unless they don't take money from us in the first place.
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LATAM Colombia
- 12 August 2023
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If I could rate the service of this company in numbers, I would give it a -10 and no less than zero stars. On August 11,2023 I traveled through LATAM airlines flight 4402 to connect my connection in Miami on an international flight. My odyssey began when I arrived at the El Dorado airport in Bogota to check in. The number of passengers, the chaos, disorder was like a movie. Very few airport staff do not have the training and even to my surprise almost no one speaks English. Continuing with my checking, it could not be done electronically, so I was redirected to the counters personally. When entering the checking line we had an average of 20 people with only 2 people from customer service. I asked a LATAM employee why you were waiting and if there was no staff for international passengers to attend to them directly. He replied NO, that the same waiting line was for national and international passengers. I explained to him that in my opinion it was not right and the ticket costs were different (obviously the international tickets were more expensive) and in the case of connections they were more harmful for me. He told me that he couldn't do anything. My ODYSSEY really started there since when I checked my luggage and the lady at the counter told me that my luggage had exceeded 20 Kilograms (approximately 40 pounds) and that I had to pay the excess. I answered that the suitcase had already been paid for at the place of origin in the United States and that I did not understand why I had to pay for it again. The lady from LATAM told me that I only had it for 10 pounds and OH my surprise when she told me that I have to pay an extra US$177.00 if I wanted to send it with my flight. I decided not to do it and tried to talk to a supervisor who never showed up and shone by his absence. When checking the prices of the suitcases on the website, costs between US$ 14 and up to US$ 25 appear on domestic flights but nothing is indicated for international flights. No one gave me an answer to what happened, so I filed a complaint on the LATAM website. In addition, the cabin service was of poor quality since there is no empathy or sympathy with the flight employees, low quality food and low communication too. My conclusion, if this review is of any use, do not travel with this airline since its service It is terrible, unprofessional and the only thing they want is your money. backpackers
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Austrian Airlines
- 01 August 2023
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Austrian is absolutely dishonest company. It stole 2000 euros from me by cancelling flights TWICE and refusing to refund. It was business class for 3 people. I provided 3 different ways to get any refund: bank cards from different countries, cash in its office. But Austrian just decided to deceive me and never return money for tickets. Say no to Austrian careless, greed and irresponsibility.
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Iraqi Airways
- 31 July 2023
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The flight was really good overall with very little turbulence. Food was good too. There is one thing I want to highlight and I hope the authorities consider it and take it into their notice. The picture attached above of the aeroplane AIRBUS A321 shows that there was a small opening in the plane ceiling of one of front row seats, the rubber was slightly detached compared to other sides. If we look closely a lot of wires and other parts were actually visible. Maybe it is not an issue but for safety precautions kindly take notice and if there is any mechanical fault/problem please check it and fix it. Thankyou.
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Transavia Airlines
- 26 July 2023
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Worst company ever, don't fly on it ever, and if you unfortunately have to don't ever use suitcases only small bags that you can carry.
Worst customer service ever, incompetence at its best, I don't advise it to anyone not even to my worst enemy.
TRASH is too good to define this company/service.
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Alitalia
- 25 July 2023
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Worst airline I've ever seen for more than 40 years of traveling . Corruption is the main stream at desk try to squeeze you pay extra fees of 240 $ if your cary on and laptop bag exceed 10kg while the empty bags may exceed 5kg and on the other hand you can find your flight full of loaded carry on exceeding 25kg . I understanded that you have to pay to the front desk labors to have your carry on pass with no weight limit
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Royal Jordanian Airlines
- 23 July 2023
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If it was possible I would give the airplane a negative -10 rating. Prices are ridiculous along the most expensive for the lowest quality and airplanes that haven’t changed in a decade with horrible interior. On Business class from NY, in order to save money they don’t turn on air conditioning until take off in summer boiling heat temperatures! Just sell the airline and let an international company run it properly.
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Ethiopian Airlines
- 23 June 2023
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I got back home to Abu Dhabi, and I got to pick up my lost trolley from Addis Ababa which they lost for my flight to Jinka!
I didn’t get any compensation on behalf of Ethiopian airlines. As I was in Jinka for 4 days without any luggage, accessorizes, personal belongs and most of all lots of present for the tribe people in the Omo Valley!
It was so dissapointing and sad not to have my suitcase with all these important things! I had to buy a lot myself as clothes, personal amenities as sunscreen, toothbrush, shoes, jacket and lots more from my own pocket!
I asked the lady on behalf of Ethiopian airlines in Dubai airport if my bag would go all the way to BCO Jinka. And she said yes! Even the tag on the bag and my baggage claim said Dubai to Jinka airport!
I really want some sort of explanation and compensation?!
I keep writing to Ethiopian Airlines support team! But without No succes.
Such a bad experience!!! - do not recommend This airline to anyone!!
Best Regards,
Daniel Lassen
Flight: ET271
22/05-23
Booking code: SFUONG
Baggage ID number: ET 206083, 16 BCO
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Azerbaijan Airlines - AZAL
- 27 April 2023
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We had a flight from Dubai to London Heathrow with a 2-hour transit in Baku. Due to the over 7-hour delay from AZERBAIJAN AIRLINE in providing the flight to Baku, we missed our next flight which was from Baku to London, and their next available flight from Baku to London was in TWO DAYS! YES….. IN TWO DAYS…… And they expected us TO WAIT in Baku airport for TWO DAYS while we had to be back at work…UNBELIEVABLE…. This was their alternative flight and solution. They have no sympathy for the waste of time and lives of their customers.
After 30 minutes of the departure time, the Dubai Airport staff at the boarding gate informed us that there is a delay but they do not know how long the delay would take and so we should purchase another ticket at the airport! There was no Azerbaijan Airlines representative at the airport or even at the boarding gate for further explanation or support of their customers and left us to wander around the airport by ourselves.
As the next flight from Baku to London Heathrow was in two days, we had to purchase another super expensive ticket at the airport just to arrive at our destination to be at our work on time.
Now, not only they do not refund our first tickets which they could not provide the services for, but they also do not refund the full cost of the new tickets which they left us no choice but to purchase an expensive price, to be on time for our work and not losing our jobs, because of their fault. They do not even provide any compensation for the delay or cancellation of their flights and the whole 24 hours suffer and stress of being at the airport, the night flight, and going straight back to work from London Heathrow airport without any night sleep.
All they care about is charging people for tickets and then causing them financial damages by not providing the services, disappearing, leaving their customers by themselves, and not taking responsibility for their faults and actions. Very pathetic!!!
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Continental Airlines
- 19 April 2023
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I got a ticket through Travel Junction. I was going to travel to Cancun with my 3 daughters on July 5, 2022. My husband passed away on July 2, 2022. I called Continental and told them I wanted to reschedule for a late date. They told me it was fine, but had to travel within 1 year. when I called to reschedule, they told me I couldn't. So I lost $2880.00 for the tickets. I can not travel while I buried my husband. All I wanted was to reschedule for a future date, that eas all.
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Finnair
- 14 April 2023
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We flew to Tokyo the seats are so crammed together if the person in front puts there seat back there is no room to do anything the cabin crew don’t care 😡😡😡it’s ok saying people need to go to sleep but 10minutes into the flight !!!15 inches between the crammed seats if a chair pushed back it gives you roughly 9-10 inches ridiculous I would never fly again with them heed this warning ⚠ ⚠⚠
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Viva Macau
- 04 March 2023
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I flew this airline from Macau to Sydney the other day, and i have to say the experience exceeded my expectations of this airline, with around 500 AUD price, it was definitely worth it. Seats were average, and my legs could comfortably fit without too much struggle. The flight attendants were very friendly towards me and the food was excellent too.
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TAAG - Angola Airlines
- 03 March 2023
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Phone Number :0447401693880
Airline :TAAG ANGOLA AIRLINES
Flight Number : DT 650
Booking Reference:KNRVE7
Flight Date :17/02/2023
dd/mm/yyyy :
Routing :LUANDA TO LISBON
Tag Number :
Remarks: I FLEW FROM LUANDA ANGOLA TO LISBON WITH MY TWO DAUGHTERS AND WE HAD THREE (3) HAND LUGGAGE ALL OF THE SAME SIZE. WHEN I GOT INTO THE PLANE, TWO (2) OF MY HAND LUGGAGE COULD NOT FIT IN THE OVERHEAD LUGGAGE RACK AND THUS THE CABIN CREW DECIDED TO TAKE THE BAGS TO THE CHECK IN LUGGAGE DESPITE MY PROTESTATIONS THAT THE LUGGAGE WAS NOT LABELED AND THAT I WAS IN TRANSIT TO THE UK. WHEN I REACHED LISBON I TRIED TO REASON WITH TAP AIR PORTUGAL OFFICIALS FOR ME TO GET MY HAND LUGGAGE FROM THE BELT TO NO AVAIL UNTIL I LEFT LISBON FOR LONDON.
AS A RESULT MY TWO (2) HAND LUGGAGE OF THE SAME SIZE ONE RED/PURPLE AND ANOTHER GREEN REMAINED AT LISBON AIRPORT. THE RED/PURPLE BAG HAD MY 5-YEAR-OLD DAUGHTER'S CLOTHING WHILE THE GREEN BAG HAD MY CLOTHES AND A FEW OF MY 5 YR OLD DAUGHTER'S CLOTHES, I ALSO HAVE A PICTURE FRAME WHICH HAS A CERTIFICATE OF APPRECIATION FROM MY FORMER EMPLOYER'S OFFICE OF THE PROSECUTOR GENERAL, NAMIBIA WRITTEN IN MY NAME ^JATIEL MUDAMBURI"
FIND THE ATTACHED PICTURES WHICH MIGHT BE OF ASSISTANCE TO TRACE THE BAGS, BOTH BAGS ARE WRITTEN - YvesSaintClaire
I reached home without my hand luggage as described above! I have tried all other avenues without receiving any response
I reside at 23 East Park Road, Barnstable, Devon REX32 8PL ENGLAND
MAY YOU PLEASE FIND MY LUGGAGE AND HAVE IT DELIVERED TO ME
REGARDS
JATIEL MUDAMBURI
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Virgin Atlantic Airways
- 18 February 2023
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Flight VS364 from Lahore. Thursday, 17th February landing 18.00 Terminal 3.
I am writing to praise Gavin Ross (customer service supervisor) at Desk 17 of Virgin Atlantic. Fantastic customer service.
I left my hand luggage at the belt and walked away with my suitcases, once outside, then realised what I had done.
I went from pillar to post but could not get the help I needed so I could collect my hand luggage that I forgot at belt number two.
I called the airlines but I was told security was not there and they have closed.
Some very kind person suggested I should go to desk 17 of Virgin Atlantic and ask for assistance there.
The desk was closed but I managed to get the attention of of Mr Ross. After couple minutes of listening to my story, he made a phone call and was able to speak to someone who was willing to collect my hand luggage and bring it out.
I found Mr Ross to be very polite and considerate and he listened while others were basically saying that nothing they can do because security is shut.
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Aegean Airlines
- 10 February 2023
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No customer service
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Aeroflot - Russian Airlines
- 19 January 2023
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Shit happens with every airline.
But Aeroflot is definitely is not the worst company in this business.
I have more than 30 flights with Aeroflot and never had any issues with luggage or anything.
Good and very friendly flight attendants, decent meals and flights in time if no force majeure
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Envoy Air
- 29 December 2022
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correction
2 of the 5 flights I listed today were run by other AA affiliates.
However they were on time snd no problems.
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Blue Air
- 09 December 2022
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SCAM! I scheduled a flight as one part of my honeymoon and they kept cancelling the fights, needless to say they did not returned the money. Their customer service does not even exist. Stay away from this airline if you don't want to lose money. FRAUD.
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Arik Air
- 05 November 2022
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This airline made me feel how incompetent and unstructured this country is. The fact that I might be losing my job because of this Arik Airline....?
You didn't send a notification for change of flight, plans has been made, only for me to get stalked at the airport waiting, a gen I already checked out of the hotel.
Money wasted
Precious time wasted
I hate this airline to the bone!
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Eva Air
- 29 October 2022
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Great cabin crew; awful Heathrow ground staff.
On the outward journey from Bangkok to London, the cabin crew were wonderful: totally professional and really helpful, but the ground staff at London Heathrow were shockingly bad on my return. This was the worst experience I've had with any airline after 40 years of flying.
The Heathrow check-in staff were impatient and rude from the outset, telling me "Move along the queue and stop wasting your time" when I began to enter my details in the Eva Air online check-in machines provided for that purpose.
My passport was scrutinised and refused because of a small tear on a blank page at the back of my passport. This is the first time in six years using the same passport: 45 prior flights, 90 check-in crews and 180 immigration officials either end saw no issue with this small defect on a blank page of my passport.
The Heathrow check-in manager ripped off the luggage tag from my bag when the decision had been made that I could not fly. This was unsmilingly delivered with no explanation, unnecessary and humiliating.
This failure of Eva Air Heathrow ground staff will cost me approximately $1,200 to book a new flight.
In spite of my very pleasant outward journey with Eva Air, I won't be travelling with this airline via London again.
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Enter Air
- 20 September 2022
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Why would anyone want to fly with this company . Not friendly. Not efficient. Never on time. Sell their slots and keep you on the tarmac for 2 hours . On way back we ended up going from Greece up though Black Sea. Poland .Norway then back through Holland and back to Gatwick . What was that all about . Did they not file a flight plan?? Because as a pilot I could not understand this move .
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Edelweiss Air
- 03 September 2022
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We had a paper for a single journey travel document of me, and my minors for the date 31.08.2022 with the flight numbers WK-439, LX-8014. I and my children had plane tickets with Edelweiss airlines on 31.08.2022 at 8:50 from Skopje to Zurich.We were at the airport 2 hours in advance. (Then we waited 2 more hours for waiting for a formal reply and he didn`t give any official documents to me. Denial of boarding ) Then with fly attendants of edelweiss airlines, they didn`t let me to go with the plane.From the check in one of the flight attendant sent us to take confirmation of Airport Airline Management , (deputy director and operations manager). He didn`t let us go by having a single journey travel document and confirmation of Permanent residence of Canada. He told that from Zurich airport of the Airport Airline Manager of Switzerland didn`t allow us to go check-in from 7:00 to 9:20. He didn`t let us go till we missed the plane. I would really need your assistance in this situation that I am currently facing.
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Air Europa
- 14 August 2022
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This is the worst airline I have been on.
I checked in my bag in Managua on the 21st of June to be delivered in Lisboa. On getting to Lisboa my bag was not found. A file was opened for me. I kept following up. Then I got a message on June 24 that my bag was at the Lisboa Airport. I flew back to Lisboa where I was told my bag had been sent to São Tome.
I do not live in São Tome. The forwarding address I left was Nigeria. I was told my bag will be sent to Nigeria.
Two months down the line, there is no news of my bag and no one responds to my mails
I do not know what else to do
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Asky Airlines
- 06 August 2022
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Flight from Banjul to Accra have been cancelled due to technical fault and all passengers are left at Banjul airport without any information.
Airline manager doesn't even know the way forward and passengers are speculating all around.
Passengers had to come to the airport before being told of the cancellation although the expected flight had not even arrived at Banjul.
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TUI Airways
- 29 July 2022
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Flew from Bristol to Kos last summer! I was very satisfied with the service I was given by the cabin crew and nothing was too much for them. The luggage hand over times both ends were very good with only a short wait for our bags on the belts. Overall I 100% recommended flying with TUI airways!!!
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Smart Wings
- 14 July 2022
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How dare you smart wings!!!
First, you're stupid staff member RIPPED UP our boarding passes in front of us at malaga airport, because she DIDN'T KNOW THE LAW. She said to us that we need 3 vaccines to fly to Prague. Which is WRONG WRONG WRONG. The Czech government simply wrote on the website of the ministry of health - YOU MUST HAVE BEEN VACCINATED IN THE LAST 270 DAYS. WHICH WE WERE!
I emailed your compliance department, made a phone call I REQUESTED A TRANSCRIPT. The transcript was NEVER SENT TO ME. Do you think you can break the law? Then I assume once I gave the required information, which clearly stated that WE WERE RIGHT, you stopped replying to our emails, because YOU KNOW WHAT YOU DID WAS WRONG. You won't send us the information because you know what your staff members have done will land you in trouble.
Disgusting and absolutely unacceptable. Who do you think you are?
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Flybe
- 08 July 2022
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We reached the airport 3 hours before the flight and tried to check-in. After 30 mins of waiting, the lady came to check in the luggage (gate D16, Schiphol airport). She tried to check in the luggage for an hour and she was ignorant enough to call help or her Team lead. After asking million times, she decided to inform the Team Lead. The team lead got technical help and after 30 mins of all trials, they decided that it will not be possible to check-in. Meanwhile, we mentioned a minimum of 10 times that we are really getting delayed. She confirmed that the flight will not leave without us and she informed the Flybe gate. Then with a manually written ticket and large check-in bag, we went to the gate. Security and immigration understood the situation and let us pass through. We reached the gate and the flight was already GONE. The staff at the gate said they were never informed about the waiting passengers. Then they said they will try to accommodate us on the next flight and after 2.5 hours of waiting, they told us that they CANT (waw). They will accommodate us on the next day. Then booked a Hotel and let us go. No transport to Hotel or the transport from Hotel to Airport. We had to book a cab. The next day at the same counter and a new set of ignorant people. This time they wanted us to check in the small bag as well (which was the fine the day before ). Then after taking another 30 mins to check in (REALLLY, so busy chit-chatting with his colleagues), he couldn't print the receipt. Finally decided to proceed without a receipt. Reached the gate but they didn't let us board till the last minute because they haven't received the luggage check-in confirmation yet. Last-minute they let us in and we thought it over. I Landed at Heathrow, and now the luggage has gone missing. WAW.
I had flown a lot in my lifetime and seen many troubles, but Flybe made me forget all that. This is the worst flight and service ever. Even if you die if you don't take this flight, then choose to die in peace. Otherwise, they will murder you a million times during this flight.
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Lauda Air
- 13 June 2022
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Horrendous Experience!!! The Lauda Air plane looked old and tatty and like it was stuck together with tape! Taking off from Shannon Airport 12/6/22 the plane was swaying from side to side and it sounded like the plane was struggling to take off.....a bumpy flight but not too unusual until the time came for the wheels to come down, a screeching sound that sounded like the wheels wouldn't come down, as we were descending to land, the plane then shot back up and carried on for quite some time with no word from any of the crew to explain what was happening. After half an hour which felt like a lifetime, the plane tried to put the wheels down again and this time they came down ok and we landed with a hefty bump.....lots of screeching and very worried passengers. At no point even on disembarking did any crew member explain what had happened. It left me very scared and shaken and no one cared! Would not recommend this airline and would never fly with them again ever!! NO STARS IF I HAD THE CHOICE
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Kulula.com
- 29 May 2022
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Complete scam... Scam scam scam.
Worst flight ever. After a round-trip of 1300 you gonna be asked to pay more 440 for bags. Such a nonsensical airline.
Rather option for British Airways.
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AeroSvit
- 13 April 2022
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The documents of proof that I have paid and the ticket been canceled due but the money extracted from my bank account!
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