My experience was terrible. We arrived at the airport more than a 1/2 hour before our flight was to leave, but did not get to the check in until 25 minutes before our flight was to leave. The lady working the counter was professional and thought the manager would override the computer. He didn’t and was rude in the process. I explained that my wife made us a little later then we planned because she was a little sick. She has terminal brain cancer.
I felt this manager didn’t care and blew me off. The other staff was fine.
The Man is General Manager John Z. Nikolovski.
I don’t know if I will ever fly out of Madison ever again. I believe this man is a terrible representative of your company.
Judge Stacy A. Smith
W5202 County Rd. N
16 November 2018 12:11:00AAL should kick this partner to the curb
This regional carrier is horrible. Constant cancellations, late crew, mechanicals, unprofessional staff. You name it they have it. It sucks to rely on this airline for regional service with American Airlines. Exec plat member who wants to switch given the ineptitude of this affiliate.
I am terribly disappointed this past year. On my flight from CID to DFW my solo flight attendant was 45 min late arriving at CID and really looked "partied" out. On the return flight we all had to wait for the flight crew to get in from CID to go back to DFW. The plane was ice cold, the "hot liquids" were frozen so all we had was cold drinks and the plane itself was ice cold. The flight attendants were also freezing and this is unexcusable for an employee to work this way. AND it is unacceptable for a passenger to have to endure this. Also my luggage had been rifled and some items taken. I am not sure I will do this 2 hr direct flight again even though it is very handy. PLEASE AIRLINE, MAKE SOME GOOD CHANGES OR YOU WILL BE LOOSING YOUR CUSTOMER.
Recently we flew from killeen tx to Nashville Tennessee. The flights on American Airlines from and to Dallas were without incident and very professional. However, the flights from and to Killeen were not as pleasant. As we deplaned at Dallas nearly every crew member acted insulted that someone had left bubble gum on a seat and that it would have to be clean off, I must have heard at least ten times about the bubble gum in the ten minutes it took to move our luggage the 30 feet so we could catch the next leg of our flight which we only had a few minutes to spare. It just struck me as disrespectful of the other passengers to talk about this one passenger so many times. On the return leg I was shocked at how the baggage was being handled on another Eagle flight. I watched as at least twenty pieces of luggage and what appeared to be cargo--cardboard boxes were dropped at what appeared to be a height of 4 feet, much harder than one would what their own luggage dropped. Does anyone ever video these cargo handlers? If not it would be a good idea to do so.
Really desappointed!!This airline just pissed me off as much i can think of!!! I flew from Seattle to Chicago O hare to connect to a flight to Madison!!My flight supposed to leave 530!they change to 610 and than 730 and 930 and they ending cancelling my flight!!Got at customer service and those people r sooo rude!!Shouldn t be working there at all!! they told me that or i take the bus to Madison and they pay for it but the bus would not stop at the airport or i have to wait untill next day who know what time and they ll not promisse a open seat either!!I decided to get the bus because the customer servce lady told me that i could have all my bags back too!!I went on the baggage claim and they told me that i would have my back on the next day at Madison airport!!It s so easy to someone that leave in Madison but i was on a vacation trip to Wisconsin Dell w my 10 year old and i never been in Madison so pretty much i had to stay at Chicago O hare and make a reservation at a hotel till next day because the last bus was leaving 10 pm and was almost 10 pm at the time i pass the customer service!!And im not sure why did i pay $50.00 for 2 bags w all this problem!!Than when comes the time to me go home a got in the customer service at american express and i found out that the people that switch my ticket to get the bus cancelled my flight to go from Madison to Denver and to Seattle!!So now i m stuck at Madison airport andluckly this guy name Brian from American Express got me so much support!!The girl that work at American Eagle at Madison didnt want even be part of, the guy called american Eagle customer service and they kept saying that was Alascan fault or american eagle from Chicago O hare fault!!!I ended missing my plan to Denver and i took another flight to Chicago O hare and again my flight was supposed to leave Chicago 830 and ended leaving 1013!! What is wrong with the customer service of American Eagle!!! Some of this people should get fired and give to other that really deserve it!!!Really desappoited!!Waisted money, wasted my time and nobody wanted to take the responsablity on all!! Really really poor customer service!!! I paid for all my flight, the freakin hotel that i reserved and i have to pay for another hotel room because i couldn t catch the bus and no one took care of it!!!Im really really mad!!
I fly American Eagle about every two weeks, year round. Equipment-wise, the ERJs and CRJ-700s are late model and sophisticated. The pilots are likewise. BUT what I can't understand is that virtually every Eagle flight I take, is late. Regardless if clear skies, no air traffic problems, my flights are still late. And I mean late, like an hour or more. I just dont get it. AA must be crunching these RJs into and out of the hubs with not enough time to recover any lateness. This is both DFW and outlying stations.