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Home / World airlines / Austria / Austrian Airlines

Austrian Airlines

Country: Austria
Austrian national airline, scheduled services via Vienna hub
IATA code: OS
ICAO code: AUA
Membership in the alliance: Star Alliance
Head office: Office Park 2, PO Box 100, A-1301 Vienna-Airport, 1300 Vienna, Austria
Phone number: +43 5 1766 1000
Fax number: +43 1 6886 526
Year established: 1957
Main bases and hubs: Vienna International
Fleet: Airbus A319, Airbus A320, Airbus A321, Boeing 767-300, Boeing 777-200, Bombardier Dash 8 Q400, Embraer 195, Fokker 100

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Reviews & Opinions of Austrian Airlines:

17 December 2015 BorisIvanov

I warn all travelers about the abuse of Austrian Airlines company to its monopoly position in the direction of Kiev-Vienna. Im used to fly to Vienna a lot, due to my business; and more frequent air company monopolist in this direction is Austrian Airlines. However, recently I had bad experience with this airline, which left me with no desire to continue to give them my time and money. Briefly about the situation: I checked in the flight online the day before departure, but that did not stop the representatives of Austrian Airlines to remove me and 9 other passengers from the flight right at the entrance to the plane. The airline didnt explain to passengers the reason of their decision, but I understood that airline was guided by national basis, because all 9 passengers was from Ukraine. After removal, the airline changed the ticket to a late flight, as a result of what I was late for my appointments. Moreover, Im trying to get a justice, an apology and explanation from the airline for 1 year, but still I didnt receive any feedback from them. It is very shortsighted and presumptuous of Austrian Airlines to believe that because of its monopoly position on this direction, they can provide so unprofessional service to their passengers. The big fat minus to Austrian Airlines. If you need to Vienna fly, but just not with them - real advice from real victim.

19 March 2008 Guest

VIE-PEK return in Business Class on 767. Lounge at Vienna very disappointing, not enough room, and relatively mediocre with no showers (particularly inconvenient as I was transiting to LHR on the return and wanted a shower to freshen up before the short hop). Boarding easy, seats angled lie flat were narrow (2x2x2 in a 767 always is), but quite comfortable and eventually adjustable to a sleepable position after some fidgeting. Service first class, some of the best food in business class - the onboard chef makes a huge difference. So much choice, excellently cooked, range of coffees, drinks, desserts, but quality also impeccable. IFE not AVOD, but choice adequate and worked, but seemed a bit dated. Certainly would fly Austrian long haul business class again, just a shame that Vienna airport while small and easy to transit through (in rapid time) has disappointing lounges.

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17 May 2018 Vladyslav Krasavtsev

I flew on Austrian Airlines OS25 or OS26B777 Bangkok-Vienna 11.04.2014

13 May 2018 SU535

This is not the Austrian Airlines carrier' site here, but the discussions on the services of the air Austrian Airlines carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

18 July 2017 Nigel Lyn

I am trying to check in online along with my wife and it isn't allowing us to. I also tried calling and they cannot help. We need to get seats on our flights from tel aviv to miami. Our connection flight in Vienna is very close also. Or rec loc are Nigel Lyn 2MHN9Y and Melissa Lindo 2MDYDB. I would appreciate if you could accommodate us with seats close to the front together an aisle or a window will be one seat and whatever is beside it. Thanking you in advance. My email is

06 April 2017 Rodica Maaytah

I have had two extremely disappointing experiences with Austrian airlines flying the route Amman-Vienna-Bucharest and return. My return flight with the Austrian airlines, Lufthansa booking code KHQXI, ticket # 512-1062582024 scheduled for March 29th, 2017 at 11:15 am was cancelled and my travel agent was informed two days prior to the flight. Next, the Austrian Airlines via their representatives by Lufthansa offices in Cairo confirmed my trip Bucharest-Vienna-Amman on Friday, March 30th flying off Bucharest on March 30th at 11:15. Upon checking in, after having had a recorded confirmation of my ticket and reservation from the Austrian Airlines offices in Bucharest the day prior to the flight, I was not permitted to board the plane. The Austrian Airlines staff at Henri Coanda airport claimed the plane was overbooked . In turns they would advise me to wait until the check-in gate would close and see if any seats were left or buy my seat for the amount of Euro 790,- though I submitted my valid ticket. To make a long story short The Austrian Airlines did NOT give any other option and I was left without any solution or advice. As such I was forced to buy a ticket on a different airline to reach my destination. The attitude of the Austrian airlines staff was this time simply absurd, aggressive and completely unprofessional. In November 2016, I had another unpleasant experience with the Austrian Airlines on the same route. Upon my return they rerouted me via Istanbul, as their flight to Vienna was overbooked due to Lufthansa strike. As the flight via Istanbul was the same day and the airlines compensated my loss I did not make much of a fuss considering it an accidental mishap. Nevertheless, my most recent experience has been absolutely distressing, and I would never ever think of flying the Austrian airlines again. Neither would I ever recommend it. So far I have received not even an apology for the time, distress and money I have lost since I had to fly another airline after not having been given ANY, whattsoever option by the Austrian airlines staff in Bucharest, Henri Coanda airport. This has been the worst I could have expected from an airlines that has any interest in having a good image at least.

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