Passport check in was difficult. I was with a tour group leaving Vienna and hadn't used their machinery before. Many of us did not know that we had "biometric" passports and the airline attendant did her best to make us all feel stupid. We, in the USA, aren't familiar with biometric being used for passports; another term would have been better or picture of where on the passport the symbol is located. The attendant was rude and abrupt; if she is so unhappy in her job, I'd suggest she quit! Further we had to weigh, attach luggage tags, and place the suitcases on the conveyor belt ourselves so no service there either. The attendant, once again was quite curt telling us to place the luggage differently. A simple graphic would have been better than to put up with that woman again! Austrian Air has a problem with customer service and needs to address this. When I next plan a trip without "benefit" of a tour, I'll remember this and choose another airline.
I warn all travelers about the abuse of Austrian Airlines company to its monopoly position in the direction of Kiev-Vienna.
I’m used to fly to Vienna a lot, due to my business; and more frequent air company “monopolist” in this direction is Austrian Airlines. However, recently I had bad experience with this airline, which left me with no desire to continue to give them my time and money.
Briefly about the situation: I checked in the flight online the day before departure, but that did not stop the representatives of Austrian Airlines to remove me and 9 other passengers from the flight right at the entrance to the plane. The airline didn’t explain to passengers the reason of their decision, but I understood that airline was guided by national basis, because all 9 passengers was from Ukraine. After removal, the airline changed the ticket to a late flight, as a result of what I was late for my appointments. Moreover, I’m trying to get a justice, an apology and explanation from the airline for 1 year, but still I didn’t receive any feedback from them.
It is very shortsighted and presumptuous of Austrian Airlines to believe that because of its monopoly position on this direction, they can provide so unprofessional service to their passengers.
The big fat minus to Austrian Airlines. If you need to Vienna – fly, but just not with them - real advice from real victim.
VIE-PEK return in Business Class on 767. Lounge at Vienna very disappointing, not enough room, and relatively mediocre with no showers (particularly inconvenient as I was transiting to LHR on the return and wanted a shower to freshen up before the short hop). Boarding easy, seats angled lie flat were narrow (2x2x2 in a 767 always is), but quite comfortable and eventually adjustable to a sleepable position after some fidgeting. Service first class, some of the best food in business class - the onboard chef makes a huge difference. So much choice, excellently cooked, range of coffees, drinks, desserts, but quality also impeccable. IFE not AVOD, but choice adequate and worked, but seemed a bit dated. Certainly would fly Austrian long haul business class again, just a shame that Vienna airport while small and easy to transit through (in rapid time) has disappointing lounges.