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Air Sunshine Reviews

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02 April 2019 12:04:00 Guest

Absolute worst airline I have ever flown. Booked a flight for my family from St Thomas to Virgin Gorda. Also booked a flight for my father who's elderly and just healed from knee replacement surgery. Flight in was just OK. Check in was disorganized and staff was rude. They left 1/2 early - thankfully we were there at that time. Father was leaving a day later from VG. They decided to cancel his flight out and make him take a ferry from VG to Tortola and they would fly him our of Tortola. We called customer service asking for reimbursement for ferry and taxi which was $45. Thy said "you could have taken another airline" and hung up on me. Her name was Carmen. Guess what? They are the ONLY airline flying out of VG. so no, we cannot take another Arline. We email custom service and they told me that they were just going t cancel my dads flight all together and they they were "making a special trip for him", even though he paid for the ticket weeks in advance. We said what next, you are going to cancel ours? Yep, they sure did. The evening before our flight they cancel our flight sighting "operational necessities", even though were flying with a child. Note, my husband called the airline and asked to be booked on that flight and they happen to have availability. Now they only want to refund $300 when we paid $900 for our ticket. We had to pay $300 for ferry tickets, taxis and spend the entire day getting back to St Thomas. This company is a disgrace to Virgin Gorda tourism and should be reprimanded for their shady business practices and treating travelers so poorly. Will not be traveling to Virgin Gorda again anytime soon because of this airline.

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