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Home / World airlines / Lithuania / Small Planet Airlines

Small Planet Airlines

Country: Lithuania
Charter operations from Lithuania, Poland, Italy and Great Britain to leisure destinations
ICAO code: LLC
Head office: J. Basanavičiaus 15, LT-03108 Vilnius, Lithuania
Phone number: +370 5 255 56 55
Fax number: +370 5 252 5 661
E-mail: info@smallplanet.aero
Web-site: www.smallplanet.aero
Year established: 2008
Main bases and hubs: Kaunas
Fleet: Airbus A320, Airbus A321, Boeing 737-300

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Small Planet Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Small Planet Airlines:

31 October 2016 Philippe

After dozens of negative comments i was expecting the worst, but it seems that it is a classy situation - those who have positive feedback, they dont leave a positive comment. Only negative experiences are expressed loudly. Flew with Small PLanet to Tirana, had a quite pleasant flight. It was on time, food was more than good and everything went smoothly during check-in etc.

06 September 2016 Guest

Rubbish airline, sent everyone's bags to Manchester and passengers to gatwick saying they were following on small planet plane, and would be delivered overnight, and to us Monday. And that was after a two plus hour delay in take off. They lie and so do their handling agents who told me luggage was with the courier at gatwick, it isn't, and it's now Tuesday and I have spoken to a guy in Manchester airport and that is where our bags still are, and everyone else's who was unfortunate to be on that plane. So my question? What was in the hold that took priority over their customer? Obviously something lucrative. Disgusting treatment will be lucky if we get our bags tomorrow!

04 September 2016 Amy M.

Manchester-Rhodes. Everyone got onboard on time, no delay. I was especially happy that there were no loud and noisy travelers so everything went smoothly and the flight already felt like vacation. The crew was really friendly and helpful.

11 October 2015 Guest

we have just returned from Cyprus flying with Small Planet on time both ways and very efficient. Would recommend

All Reviews of Small Planet Airlines

Small Planet Airlines Discussion:

19 April 2017 Guest

We had a 14 hour delay in May 2016 and lost 1 and a half days of holiday, I made a claim on return requesting 800 euros due to medium haul flight. I was offered 200 each which I rejected then in June 2016 this was increased to 300 each. I rejected this then all went quiet. I escalated my case using RESOLVER app and still no joy. The next stage was to take to court and was ready to do this when in December received e-mail offering 800 euros total. I accepted this and sent my payment authority and signed agreement that this would be end of matter and was informed would receive payment within 13 weeks. It is now 16 weeks and no sign of compensation, I have e-mailed twice and had no response, is anyone in a similar situation and any suggestions?

06 April 2017 Guest

Just a quick one guys, i was sick of going back and forth and not getting what i was owed, did contact flight reclaim, they did take a cut but i still got more than i was offered from small planet in the first place. either way hope your persistence pays off guys, don't let them fob you off with 30%-50% of what you are owed!

04 April 2017 Guest

I've had some joy with them on a flight delay, but not been offered the full amount yet. I did the claim form, then emailed, then called. Threaten to take it further in email and then call them to chase it. Phone for UK clients (9 AM to 3 PM London time on working days): +44 20 3807 1555

13 February 2017 Guest

Did the same submitted forms but heard nothing. All contact has dried up. Ringing there is never an answer put in hold gift 15 minutes at a time then call is disconnected. Emailing no response. I guess the alternative would be the people who handle claims with commission as I am at a loss what the next step is. Guest : Not sure if this helps.. we were in the same boat, got the same initial response but kept on refusing. They did keep on increasing & We eventually agreed to 1000 euros (500 per passenger) Guest : I put a claim in in September for a delayed flight in August 2016. Received an email two weeks ago offering me half of what I'm entitled to. Email states this is a goodwill gesture and that they are not accepting liability. I am considering accepting this payment. Anyone else in this position thinking of holding out for full compensation?

Discussion of Small Planet Airlines

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