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Home / World airlines / Lithuania / Small Planet Airlines

Small Planet Airlines

Country: Lithuania
Charter operations from Lithuania, Poland, Italy and Great Britain to leisure destinations
ICAO code: LLC
Head office: J. Basanavičiaus 15, LT-03108 Vilnius, Lithuania
Phone number: +370 5 255 56 55
Fax number: +370 5 252 5 661
E-mail: info@smallplanet.aero
Web-site: www.smallplanet.aero
Year established: 2008
Main bases and hubs: Kaunas
Fleet: Airbus A320, Airbus A321, Boeing 737-300

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Small Planet Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Medolago Manuel

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Reviews & Opinions of Small Planet Airlines:

31 October 2016 Philippe

After dozens of negative comments i was expecting the worst, but it seems that it is a classy situation - those who have positive feedback, they dont leave a positive comment. Only negative experiences are expressed loudly. Flew with Small PLanet to Tirana, had a quite pleasant flight. It was on time, food was more than good and everything went smoothly during check-in etc.

06 September 2016 Guest

Rubbish airline, sent everyone's bags to Manchester and passengers to gatwick saying they were following on small planet plane, and would be delivered overnight, and to us Monday. And that was after a two plus hour delay in take off. They lie and so do their handling agents who told me luggage was with the courier at gatwick, it isn't, and it's now Tuesday and I have spoken to a guy in Manchester airport and that is where our bags still are, and everyone else's who was unfortunate to be on that plane. So my question? What was in the hold that took priority over their customer? Obviously something lucrative. Disgusting treatment will be lucky if we get our bags tomorrow!

04 September 2016 Amy M.

Manchester-Rhodes. Everyone got onboard on time, no delay. I was especially happy that there were no loud and noisy travelers so everything went smoothly and the flight already felt like vacation. The crew was really friendly and helpful.

11 October 2015 Guest

we have just returned from Cyprus flying with Small Planet on time both ways and very efficient. Would recommend

All Reviews of Small Planet Airlines

Small Planet Airlines Discussion:

23 May 2017 Guest

If you have some problems getting compensation from Small Planet Airlines, then you can ask help from: flight-rights.co.uk/Small-Planet-Airline... They can definitely help.

22 May 2017 Guest

Thanks for the post. I'm in the same situation Small Planets agreed to pay the compensation for our delayed but after the 13 weeks still haven't got it and they haven't replied to any communications. But after reading your post it seems to be the norm. Guest : My flight departed on the 2nd August 2016. We were delayed by 13 hours on a trip to Crete because of a technical fault confirmed to us in writing at the airport.. There are 3 of us and the legal obligation is that they have to pay 400.00 Euros per person. This is because the flight was over 1500km and the delay was more than 3 hours. I sent my claim when I returned. It was registered on the 17th August and I attached all of the relevant documents. I chased them every week via numerous methods and eventually spoke to them (the lady responsible is called Laura). They sent a reply on the 18th November to say it was being dealt with. After chasing them again 5 times we were offered a total of 750 Euros for 'out of pocket expenses'. This was immediately refused. On the 29th November we were offered an increased amount of 900.00 Euros. This was their 'final offer'. I reiterated that this was not a Dutch Auction and they were legally required to pay 1200 Euros. On the 2nd December I contacted the CAA via this link : www.caa.co.uk/Passengers/Resolving-trave... They will then take up your case. They advise it may take up to 10 weeks to respond to you. I got a response on the 02nd February. Following their intervention they confirmed that Small Planet would be paying me 1200Euros. This was confirmed by Small Planet the following day however they then advised that it would take up to 13 weeks to pay. Completely unacceptable but what can you do? Yesterday was the 13 week deadline and still no sign of any funds. I emailed Small Planet - no response. I contacted the CEO via Facebook (Kristijonas Kaikaris) - no response. So I contacted the CAA again and copied in Small Planet. Small Planet responded within a few hours to say the finance department has advised of a 'slight' delay and they would not be paying for another 7 weeks. I copied the CAA into my response to them I will send an update if and when I receive anything but not holding my breath. It wouldn't surprise me in the slightest if they went into liquidation I hope that this is useful to someone

03 May 2017 Guest

See my reply above Guest : We had a 14 hour delay in May 2016 and lost 1 and a half days of holiday, I made a claim on return requesting 800 euros due to medium haul flight. I was offered 200 each which I rejected then in June 2016 this was increased to 300 each. I rejected this then all went quiet. I escalated my case using RESOLVER app and still no joy. The next stage was to take to court and was ready to do this when in December received e-mail offering 800 euros total. I accepted this and sent my payment authority and signed agreement that this would be end of matter and was informed would receive payment within 13 weeks. It is now 16 weeks and no sign of compensation, I have e-mailed twice and had no response, is anyone in a similar situation and any suggestions?

03 May 2017 Guest

My flight departed on the 2nd August 2016. We were delayed by 13 hours on a trip to Crete because of a technical fault confirmed to us in writing at the airport.. There are 3 of us and the legal obligation is that they have to pay 400.00 Euros per person. This is because the flight was over 1500km and the delay was more than 3 hours. I sent my claim when I returned. It was registered on the 17th August and I attached all of the relevant documents. I chased them every week via numerous methods and eventually spoke to them (the lady responsible is called Laura). They sent a reply on the 18th November to say it was being dealt with. After chasing them again 5 times we were offered a total of 750 Euros for 'out of pocket expenses'. This was immediately refused. On the 29th November we were offered an increased amount of 900.00 Euros. This was their 'final offer'. I reiterated that this was not a Dutch Auction and they were legally required to pay 1200 Euros. On the 2nd December I contacted the CAA via this link : www.caa.co.uk/Passengers/Resolving-trave... They will then take up your case. They advise it may take up to 10 weeks to respond to you. I got a response on the 02nd February. Following their intervention they confirmed that Small Planet would be paying me 1200Euros. This was confirmed by Small Planet the following day however they then advised that it would take up to 13 weeks to pay. Completely unacceptable but what can you do? Yesterday was the 13 week deadline and still no sign of any funds. I emailed Small Planet - no response. I contacted the CEO via Facebook (Kristijonas Kaikaris) - no response. So I contacted the CAA again and copied in Small Planet. Small Planet responded within a few hours to say the finance department has advised of a 'slight' delay and they would not be paying for another 7 weeks. I copied the CAA into my response to them I will send an update if and when I receive anything but not holding my breath. It wouldn't surprise me in the slightest if they went into liquidation I hope that this is useful to someone

Discussion of Small Planet Airlines

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