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Home / World airlines / Lithuania / Small Planet Airlines

Small Planet Airlines

Country: Lithuania
Charter operations from Lithuania, Poland, Italy and Great Britain to leisure destinations
ICAO code: LLC
Head office: J. Basanavičiaus 15, LT-03108 Vilnius, Lithuania
Phone number: +370 5 255 56 55
Fax number: +370 5 252 5 661
E-mail: info@smallplanet.aero
Web-site: www.smallplanet.aero
Year established: 2008
Main bases and hubs: Kaunas
Fleet: Airbus A320, Airbus A321, Boeing 737-300

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Small Planet Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Small Planet Airlines:

31 October 2016 Philippe

After dozens of negative comments i was expecting the worst, but it seems that it is a classy situation - those who have positive feedback, they dont leave a positive comment. Only negative experiences are expressed loudly. Flew with Small PLanet to Tirana, had a quite pleasant flight. It was on time, food was more than good and everything went smoothly during check-in etc.

06 September 2016 Guest

Rubbish airline, sent everyone's bags to Manchester and passengers to gatwick saying they were following on small planet plane, and would be delivered overnight, and to us Monday. And that was after a two plus hour delay in take off. They lie and so do their handling agents who told me luggage was with the courier at gatwick, it isn't, and it's now Tuesday and I have spoken to a guy in Manchester airport and that is where our bags still are, and everyone else's who was unfortunate to be on that plane. So my question? What was in the hold that took priority over their customer? Obviously something lucrative. Disgusting treatment will be lucky if we get our bags tomorrow!

04 September 2016 Amy M.

Manchester-Rhodes. Everyone got onboard on time, no delay. I was especially happy that there were no loud and noisy travelers so everything went smoothly and the flight already felt like vacation. The crew was really friendly and helpful.

11 October 2015 Guest

we have just returned from Cyprus flying with Small Planet on time both ways and very efficient. Would recommend

All Reviews of Small Planet Airlines

Small Planet Airlines Discussion:

13 February 2017 Guest

Did the same submitted forms but heard nothing. All contact has dried up. Ringing there is never an answer put in hold gift 15 minutes at a time then call is disconnected. Emailing no response. I guess the alternative would be the people who handle claims with commission as I am at a loss what the next step is. Guest : Not sure if this helps.. we were in the same boat, got the same initial response but kept on refusing. They did keep on increasing & We eventually agreed to 1000 euros (500 per passenger) Guest : I put a claim in in September for a delayed flight in August 2016. Received an email two weeks ago offering me half of what I'm entitled to. Email states this is a goodwill gesture and that they are not accepting liability. I am considering accepting this payment. Anyone else in this position thinking of holding out for full compensation?

11 February 2017 Guest

Not sure if this helps.. we were in the same boat, got the same initial response but kept on refusing. They did keep on increasing & We eventually agreed to 1000 euros (500 per passenger) Guest : I put a claim in in September for a delayed flight in August 2016. Received an email two weeks ago offering me half of what I'm entitled to. Email states this is a goodwill gesture and that they are not accepting liability. I am considering accepting this payment. Anyone else in this position thinking of holding out for full compensation?

09 February 2017 yoin

Chris O : My wife and I flew with Small Planet Airlines on 01 Sept 2016 from Gatwick to Preveza Greece. Unfortunately, there was a SIX hour delay in departure resulting in the loss of the first day of the holiday. On return from holiday I submitted to the airline a claim for the compensation for the delay but despite several reminders and providing all the documentation requires to support the claim, the airline has not responded to the claim other than an automated email response back in October stating they have many claims to derail with. This is very disappointing and I have now referred the matter to CAA. HAs anybody received any compensation in response to claims against this airline? Hey Chris, I was also delayed whilst flying to Preveza. Haven't had much luck yet but just today i got an email which conveniently for them went into my junk mail saying to contact via an email with more details. I will get back to you if i hear anything.

20 January 2017 Annoyed

I'm still waiting for a payout from a delay back on 10th September 2013 from Chania, Crete to Manchester, UK. I made the mistake of using Refund.me to manage the claim, who seem to be doing a grand total of nothing towards getting it resolved. My cases have been open 1,220 days with zero progress and only getting "fobbing off" answers every time I contact them... I think the time to claim will expire before anything happens. Avoid!

Discussion of Small Planet Airlines

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