Flew Southwest last weekend to San Juan, PR. Flight was delayed out of Tampa for over 2 hours (no fault of the airline),
however, they awarded each passenger a voucher for another flight for the inconvenience. Now that is what I call outstanding public relations.
P.S. The round trip flights were both comfortable and smooth, not to mentions the flight crews were at the top of their game.
Southwest has great friendly staff. Their boarding procedures and lack of seat assignments are great for those who like to sit in the front of the plane without having excessive first class cost. You just have to remember to check in early to get the best boarding position. 2 free bags per passenger means you don't have to worry about fighting for overhead space. Free snacks and reasonably priced adult beverages are great too.
The whole flight was smooth, though the Captain expected a little turbulence. From the time the Captain introduced himself and the crew he gave me confidence in his and the Co-Pilots ability. He shared their joint 60 plus years in flying which made me feel completely at peace.
The crew was happy, smiling and had a good repoir with each other. That cohesiveness spilled out to the customers. Traveling can be challenging, yet the crew made jokes which made for an enjoyable atmosphere. They seemed to love their job!
To date, it has been my best flight and I travel frequently.
Thank you Southwest!
Getting off our cruise ship I received a voicemail for my boyfriend( not me or the other couple I was with) that his flight had been cancel. When we call southwest we then found out the the entire flight was cancel again they call my cell phone to tell my boyfriend but did not contact any of the others he was traveling with!! Guess we should be thankful they at least called him or we would have never known it was canceled. So when we finally get to the airport they rerouted us on 3 different planes to get home!! After we got off our 1st flight we were suppose to go to the people at the ate to get our next boarding passes only to find out the MANAGER in Tampa did it wrong but luckily the nice gentleman in N.C got it worked out!! Not just for us but the other 17 people that was being rerouted with us!! After our 9 hr ordeal ( mind you it should have only been a 3 hr flight) we were just thankful to see our luggage made it to ,that was until my boyfriend took my luggage off the carousel to see a BIG hole in the front and and BIG tear on the side!! I went to baggage claims asked him if he seen anything wrong with my BRAND NEW luggage ( just bought before this trip) he honestly said NO when I pointed to the BIG hole he said yea that's a manufactor defect there is nothing we are gona do for you. I was shocked and appalled at his attitude but then he said we are not responsible that the manufacture don't know how to make luggage that can Travel!!! SERIOUSLY this whole Airline has a defect from their plane that was canceled due to mechanical problems to the manager that don't know how to fix airfare problems to their baggage handlers finally to their customer service!!!
Los Angeles-Las Vegas. Booking was simple, efficient. Changing booking to later flight for small additional charge was also simple and efficient. Check-in easy and quick. Flight was delayed by around 1 hour which was mildly annoying but not uncommon in this day and age. Boarding was in groups. No priority given to families with small children/infants which is probably a mistake; upon being refused pre-boarding a mother with infant was told to "go fly someone else" if she didn't approve. Not a professional attitude. Onboard service generally good. Prior to landing, a passenger opposite was allowed to continue lying horizontally across 3 seats. It wasn't clear whether his seatbelt was fitted, however in the UK this would not be permitted. Flightcrew switched off seatbelt signs whilst aircraft was still taxiing at considerable speed toward its gate in Las Vegas. This seemed a little premature and would be a breach of safety regulations in the UK. Experience overall was average, but I have concerns regarding Southwest crews' attitude to safety procedures after this flight.