Suffered a 5 hour flight delay from Rome to Liverpool in January. The airport staff were very considerate (as were the cabin crew) and I have no complaints there. As Blue Air ignored our correspondence over compensation however, we had to involve the CAA , who determined in August that money was due to us. After repeated phone calls (average 30 minutes queue each time) Blue Air insisted in early October that paperwork for payment had been sent to accounts, but we're still waiting in November and are currently issuing a European Order for Payment to try and get them to pay compensation that was due 9 months ago.
Flown with Blue Air 6 times since Monarch collapse,each flight has left and arrived on time,this is between Liverpool and Alicante.
Have booked to fly again.Web site is not easy,planes obviously not new,!,,,
Staff look like uniforms have been bought second han but Crew friendly and efficient. Mike
I was supposed to fly fr om cologne to Bucharest but got refused to board.
Because my name wasn’t in their crappy system although I’ve got a confirmation and the website shows that booking and payment has been made successfully.
Despite of showing them confirmation, nobody knew what happened to my booking.
Staff said repeatedly that I don’t know and suggested me to purchase another flight to another airport which is I don’t even know wh ere it is.
I reached out to the costumer center to get my money back but they said „ticket is unrefoundable, only they can refound is half amount.
Worst experience I ever have.
I don’t understand how they stay in business. DO NOT USE BLUE AIR, IF YOU DONT WANT TO RUIN YOUR TRIP.
I recently used your airline to a trip to Rome for my husbands 70th birthday and found the services outbound and returning outstanding. The staff were very friendly and the customer service were impeccable. I was very impressed with the organisation of complimentary refreshments. I look forward using your services again in the future. Thank you
Blue air is the worst low cost you can fly with! I am sure if there is a low cost in deep Africa, it will be better than Blue Air. Unprofessional flight attendants, rude ground stuff (especially in Bucharest), old dirty planes, God forbid if they lose you luggage or delay your flight, cause you will get NO compensations!!!
STAY AWAY FROM BLUEAIR
In two occasions I've used Blueair's services I was very disappointed. Not because they call themselves a " low cost" provider, as a matter of fact they're not cheap at all, but because their "service" it's very poor. They charge hidden fees and they don't respect their scheduled flights. More, they don't inform the passengers in any way, so poor people are abandoned for hours in the airport. I don't understand how they're still allowed to fly, as they don't respect the client- service provider principle. Hope someone will take note of that.
My advice: don't use this company, or if you have no choice, prepare for the worst.
It concerns the flight OB 224 of Blue Air from 15 August 2014
My daughters were traveling as unaccompanied minors. They were the last persons getting on board.
Their seats were abusively occupied and the BLUE AIR employee placed them near a drunk passenger that created incidents during the flight and scared them.
When BLUE AIR is taking such care about children, what can we expect with ordinary passengers.
People, stay away of this airline. Cabin crew very pleasant, however it has the worst custommer service ever. They keep over-booking the flights and leave passengers stranded in the airports. I'm still waiting to be compensated for the experience.