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Home / World airlines / Netherlands / KLM Royal Dutch Airlines

KLM Royal Dutch Airlines

Country: Netherlands
Dutch flag carrier, extensive international network via Amsterdam hub
IATA code: KL
ICAO code: KLM
Membership in the alliance: SkyTeam
Head office: PO Box 7700, 1117 ZL Schiphol Airport, Netherlands
Phone number: +31 20 474 7747
Fax number: +31 20 648 8092
Year established: 1920
Main bases and hubs: Amsterdam Schiphol
Fleet: Airbus A330-200, Airbus A330-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 747-400, Boeing 777-200, Boeing 777-300, Boeing 787-9

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KLM Royal Dutch Airlines. Airline code, web site, phone, reviews and opinions.
Copyright S. Eckhardt

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Reviews & Opinions of KLM Royal Dutch Airlines:

05 January 2018 Alexander Borschevsky

More than 3 years, my wife and I periodically use the services of KLM. Now there was a problem. On January 4, we arrived at Madrid airport to fly through Amsterdam to Kiev But they got an unexpected answer: there were no seats. And they offered us an uncomfortable flight to Prague. Flew with difficulty and additional problems. In Prague, the plane was detained for 40 minutes ... and one of my suitcases in Kiev was never delivered. Compiled at the airport an act with a seal Who will answer for everything and compensate me for the damage?

21 September 2016 nboerma

Worst airline in the world by far, extremely unfriendly and bureaucratic for children. Totally inflexible. When you call them you have to wait 30 minutes on the line and the service is poor.

13 June 2016 Richard

Hello my name is Richard Scott I've just come back from Amsterdam I want to say what a smashing airline you are I went on June 10th at 12:55 flight number1084. I just would like to say how happy and comfortable I was with the Care and the staff on the plane they help me out very well because I am blind in one eye the staff would caring for me to my seat and the plane staff were very reassuring to me coming back on June 12th again the staff on the Care side and the pine store with excellent I cannot fault your airline they would caring understandable and very reassuring to me I will be using your airline all the time going to Amsterdam to see my big sister Hazel Scott you booked it all for me please can you thank the Pines staff and the Care staff for me as I said keep it up you are a very very good airline I just want to say 10 stars thank you so much people with disabilities are not respected that much in Airlines airport but your staff are the best thank you again so much for making my holiday very reassuring and special

20 November 2014 Guest

They oversold the international flight and afterwords they give us a vouchers that are worth less. I can't book flight and the call center help are just awful. They refus to help and hang up to phone. This is the worst of the worst.

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KLM Royal Dutch Airlines Discussion:

13 May 2018 SU535

This is not the KLM carrier' site here, but the discussions on the services of the KLM. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

20 November 2017 Guest

All round abysmal service, when you are on the ground, especially when you email or use their WhatsApp link while the flight crews do try harder.

15 August 2017 mbomb

I purchased a flight with you back in January of 2017. My original flight was cancelled 1 day prior to departure. Because you airline partner Alitalia cancelled a flight from Amsterdam to Lamezia I was inconvenience and am out of pocket expenses incurred due to Hotel, transportation and meals. I have contacted you KLM on many occasions and was greeted with talk to Delta, then talk to Alitalia and bounced around and frustrated to this point which we are now in August. You and your airline partners are unwilling to compensate me for out of pocket expenses incurred to me and my partner due to a pure disregard of taking responsibility. I purchased my airline ticket and on my credit card statement it clearly states the fuinds were paid to KLM therefore since no one is taking responsibility I am filing a lawsuit against you for the full amount of my ticket as well as out of pocket expenses. I have tried to deal with this issue since April after returning from my trip. I filed a complaint via the canadian transport agency only again to be told by you to take it up with Alitalia . I will npo longer deal with them as they are unwilling to accept any responsibility whatsoever. You will be receiving your documents. I will NOT let this go!

09 August 2017 Guest

Its among the worst, very poor customer care / public relations, poor communication skills, poor baggage handlers am actually going to use it again as a benefit of doubt, may be it was not my lucky time, this time i come to look for some thing good which i failed to get previously.

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