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Home / World airlines / Mexico / Aeromexico

Aeromexico

Country: Mexico
Scheduled domestic and international services
IATA code: AM
ICAO code: AMX
Membership in the alliance: SkyTeam
Head office: Paseo de la Reforma 445-6o, Col. Cuauhtemoc, 06500 Mexico City. Distrito Federal, Mexico
Phone number: +52 55 5133 4000
Fax number: +52 55 5133 4618
E-mail: amgsasupport@aeromexico.com
Web-site: www.aeromexico.com
Year established: 1934
Main bases and hubs: Mexico City Benito Juarez International, Monterrey General Mariano Escobedo International
Fleet: Boeing 737 MAX 8, Boeing 737-700, Boeing 737-800, Boeing 777-200, Boeing 787-8, Boeing 787-9, Embraer 190, Embraer ERJ-145

Traveller Rating:

Aeromexico. Airline code, web site, phone, reviews and opinions.
Copyright Sergio Perez Aguado

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Reviews & Opinions of Aeromexico:

07 December 2017 Guest

Heathrow Terminal 4-Benito Juarez Mexico City the staff are very friendly and I was immediately welcomed aboard business class was very comfortable and was offered a lovely dinner and a great selection of drinks my seat became a nice fully reclined bed with a couple pillows not the most comfortable bed but still nice and overall smooth flight and a great first time with Aeromexico and the 787-8

13 March 2017 Guest

This is the worst airline ever. Phone reservation agent told us he would charge us small fee to change our flights but then couldn't see flights at all. Told us customer service would refund the money once we emailed them and just charge us the difference instead of charging for two flights. Never heard back from them and sent at least 10 emails. Then with the second flight the first portion was cancelled and seeing as we were going for a day trip we could not switch to a later flight. Trying to get a refund has been next to impossible. They give us a number that is not in service when you call. No responses to email. NEVER again. This airline is corrupt!

08 March 2016 Donna

Terrible, terrible, terrible service!!! Terrible airline!!! They leave the counter one hour before flights so there is no customer service available for travelers who are delayed. Then they cancel return flights for "no shows" (when there was no help to get on the initial flights) and ask for exorbitant fees to rebook. There is no way of calling customer service. You just have to send an email and then they never respond. My daughter had to pay $950 one way to get to Chile because she was only one hour early for her initial flight and there was no one at the counter to help her. So her flight took off without her. She then rebooked to the tune of $950. Then they cancelled her return flight because they said she was a "no-show" and are charging her an additional $1800 to get back to the US. We will NEVER use this airline again.

15 January 2016 Louis Brown

Their customer service was terrible. Everyone we interacted with was entirely unhelpful and frequently rude. I understand airlines generally are rigid in their rules but AeroMexico takes it to a level of absurdity. We weren't able to take our flight to our destination, and they used that as justification to not allow us to take our return flight.

All Reviews of Aeromexico

Aeromexico Discussion:

06 December 2017 Josefina Martinez

Horrible experience flying with Aeromexico, I hope I don't have to use your airline ever again. first , my mom couldn't fly and although I paid her ticket and didn't cancel because it cost you more to cancel so I didn't do anything, but oh surprise when my daughter and I got in the plane someone was sitting in the middle already (in my mom seat) aeromexico resold the seat, wow. then in the flight back they change my seats twice until I have to go and talk to customer service which gave us a different seats ( I paid for main cabin) abut didn't get main cabin. also, when I was paying for the extra luggage the stupid machine didn't approve the transaction , I thought that it was an error with my bank, I was running like crazy to find out but I went to the teller to get money which I was able to get, therefore the horrible machines were not working, but of course the customer service had no idea. oh also I called to request a different meal for me because I don't eat beef or pork, well they didn't care either nobody in the flight knew about, and the flight attendants are also not nice.

13 January 2017 judith

horrible custumer survice !!!! my lugege was not sent with me at all im so pist off and i had to pay extra !!!! i dont recommend this airport at all.

17 May 2014 Jean Jacques Guay

please see below email that i received one month ago and still didnt not receive my money ?? Please help AEROMEXICO | Mr. Guay | Case 529032 [ ref:_00D301HUqw._500a0dvHp9:ref ] Dear Mr. Guay. I have requested authorization to do compensation, but they have not answered yet, I do apologize for the delay, as soon as I receive an answer, I will let you know. Appreciate your patiece on this matter. Regards. Octavio Bustos. Customer Service.

25 November 2013 Guest

I will never flight with aeromexico even if they offer me free ticket. they created situation that i paid double for worst flight in my life.

Discussion of Aeromexico

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