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Home / World airlines / Mexico / Aeromexico


Country: Mexico
Scheduled domestic and international services
IATA code: AM
ICAO code: AMX
Membership in the alliance: SkyTeam
Head office: Paseo de la Reforma 445-6o, Col. Cuauhtemoc, 06500 Mexico City. Distrito Federal, Mexico
Phone number: +52 55 5133 4000
Fax number: +52 55 5133 4618
Year established: 1934
Main bases and hubs: Guadalajara Don Miguel Hidalgo y Costilla International, Hermosillo General Ignacio Pesqueira Garcia International, Mexico City Benito Juarez International, Monterrey General Mariano Escobedo International
Fleet: Boeing 737-700, Boeing 737-800, Boeing 767-200, Boeing 767-300, Boeing 777-200, Boeing 787-8, Embraer 190, Embraer ERJ-145

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Aeromexico. Airline code, web site, phone, reviews and opinions.
Copyright Sergio Perez Aguado

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Reviews & Opinions of Aeromexico:

08 March 2016 Donna

Terrible, terrible, terrible service!!! Terrible airline!!! They leave the counter one hour before flights so there is no customer service available for travelers who are delayed. Then they cancel return flights for "no shows" (when there was no help to get on the initial flights) and ask for exorbitant fees to rebook. There is no way of calling customer service. You just have to send an email and then they never respond. My daughter had to pay $950 one way to get to Chile because she was only one hour early for her initial flight and there was no one at the counter to help her. So her flight took off without her. She then rebooked to the tune of $950. Then they cancelled her return flight because they said she was a "no-show" and are charging her an additional $1800 to get back to the US. We will NEVER use this airline again.

15 January 2016 Louis Brown

Their customer service was terrible. Everyone we interacted with was entirely unhelpful and frequently rude. I understand airlines generally are rigid in their rules but AeroMexico takes it to a level of absurdity. We weren't able to take our flight to our destination, and they used that as justification to not allow us to take our return flight.

20 May 2015 Carolyn

We will never use Aeromexico through Mexico, City again or anywhere else, because they charged us for the same ticket to Lima twice. They are all very unprofessional and rude for the most part. Beware in Mexico City or maybe avoid them altogether!! We were very disappointed with them. It cost us a lot money because of what they did!!

09 December 2013 Guest

ATL-MEX-ATL, this was the worst experience I have ever had with an airline. I was on time (1.30pm for a 3pm flight) at the check in counter and was sent to another counter, Delta. When I was turned away there as well and sent back my flight had been closed for 5 minutes and nobody could help to get me on or even rebook me to the next available flight. After being stuck at the terminal for over 5 hours hanging on the phone with travel agent and Aeromexico I had to leave home again. I was told to go the next day to the check in counter where I again was told to pay a penalty to get rebooked. I redeemed my skymiles and booked another ticket. And because of an internal policy they also cancelled my reservation for the flight back. I had to buy another ticket to get back. Sky Team should choose more wisely their partners. Customer Service Hotline is a bad joke as well. They are not helping and only want you to pay a penalty for their mistake. NEVER AGAIN !

All Reviews of Aeromexico

Aeromexico Discussion:

13 January 2017 judith

horrible custumer survice !!!! my lugege was not sent with me at all im so pist off and i had to pay extra !!!! i dont recommend this airport at all.

17 May 2014 Jean Jacques Guay

please see below email that i received one month ago and still didnt not receive my money ?? Please help AEROMEXICO | Mr. Guay | Case 529032 [ ref:_00D301HUqw._500a0dvHp9:ref ] Dear Mr. Guay. I have requested authorization to do compensation, but they have not answered yet, I do apologize for the delay, as soon as I receive an answer, I will let you know. Appreciate your patiece on this matter. Regards. Octavio Bustos. Customer Service.

25 November 2013 Guest

I will never flight with aeromexico even if they offer me free ticket. they created situation that i paid double for worst flight in my life.

13 April 2013 Guest

I transferred mileage from my American Express account into AeroMexico to cover the mileage allowance for a trip I had reserved. Before I transferred the mileage I was told there would be a booking fee of $130. When I went to book the ticket and pay the fee I was told it would be $430, almost the cost of one ticket. I was not allowed to transfer the mileage back to American Express. The airline is a complete rip off.

Discussion of Aeromexico

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