Latest Airline Reviews & Traveller Opinions
Buta Airways
- 04 December 2019
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Buta airways makes you pay 25 euros for carry on luggage if you have 'budget' class tickets.
After decades of travels this never happened to me.
This practice is misleading, not to say illegal.
I will avoid this airline in the future.
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Nok Air
- 16 November 2019
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Don t fly with them!!! We had a flight from krabi to Chiang mai on November 9th. Nok air didn’t had all the documents allowing them to fly. As a consequence our flight got delayed more than 4 hours! We missed our conection in Bangkok and they , instead of putting us on another flight to Chiang mai, sent is to Chiang Raí!!!!!
They are not serious, don t give information and ignores all complaints!!!
And the flight was not cheap!!
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Corsair International
- 23 August 2019
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Worst customer service ever don’t pick up phone
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Blue Panorama Airlines
- 12 August 2019
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Be very careful when you book with this airline. The luggage pricing is not so straight forward and the confirmation emails are confusing.
Having booked for 2 x 20kg hold luggage, it was unclear that this was just in one direction. Ended up having to pay double at the airport for the return flight. ˆ80!
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Jordan Aviation
- 02 July 2019
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This is the absolute WORST airline I have ever used. Extremely unprofessional with time. Flight s5 1817 on june 27 and s5 1818 on july 1 were each delayed FIVE HOURS. This is so unprofessional and rediculous. I'm unsure how you qualify as an airline. There was no accomadations for passengers waiting tired and hungry. All for a 40 minute flight. The first day of our trip at the resort went to complete waste. I dont recommend anyone to ever take such a disgusting airline.
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BH Air
- 23 June 2019
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Don’t do it!
Poor customer service. “Double touch” flights that mean you have to disembark the plane, go through customs and reboard. They classify this as “direct” and will change your flight at the last minute and tell you that they class this as “minor” and therefore you are not entitled to a refund if you object.
Don’t prebook seats- they reserve the right not to refund you if they change the seats that you sel ect and pay for. On all of my recent flights due to the chaos that is the “Double touch” i.e. consolidating flights fr om two UK airports to one and visiting both airports on the way, even the seats allocated at check in were abandoned as the cabin crew can’t cope as the system doesn’t appear to cope with the double touch so double books seats. Don’t waste your money and even better fly with someone else
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UM Air
- 21 June 2019
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Very bad airlines, it's better to walk to your destination rather than flying with this shitty airline, the staff are not professional, flight time and landing airport will always change a day before the flight.
I give this airline zero if it was a choice.
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DOT LT
- 18 June 2019
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I booked a flight with Norwegian and we ended in a flight operated with DOT LT. We supposedly flew in an Airbus a321, a medium-sized and generally confortable plane, but the space for legs between the seats was extremely small, and it is not the first time I fly with a low cost airline. I could say that the space was smallest than the one of Ryanair planes.
Although the rest of the things they offered were good enough, I think that the space is one of most important thing to travel confortably.
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Juneyao Airlines
- 16 May 2019
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This airline is very unreachable!! even if you send email they will not even bother replying to you, just a waste of time!!
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Atlasglobal
- 24 April 2019
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Fr om Istanbul to Amsterdam, my fligth with Atlasglobal was delayed with 6,5 hours without any notification why?
No coupons given, no meal coupons, no sorry..like it was the most normal thing for them.
Called, emailed--which they send a standard email, they hope for better in the furture, bla bla bla
Service desk for questions? Nobody there!!!
Wh ere do I get my compensation, gesture of goodwill, refund? In Januari KLM was delayed 6 hours from Houston to Amsterdam, even without asking 600euro return and a apology. THAT IS CALLED SERVICE!!! Never again AG, but Turkish Airlines instead, just lost a frequent flyer:(
jwvdk@hotmail.co.uk for your kind reaction
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Thai Lion Air
- 19 April 2019
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If you are travelling via Thai Lion Air and if there is a Kid in your group who is less than 12 years of age, then Thai Lion Air does't allow you to book Pre baggage, Meal or Seat as they don't have any option to select year of birth after 2007 on thier Website and App. I tried on different computers/Networks/Phone and Browsers but same issue every where.
While booking Pre Baggage/Meal or Seat you have to select date of birth of all the passengers. And if there is a kid who is 10 years old then no option to go on next page.
And if you book checkin baggage at Airport then God know how they will rob?
I called all 3 thai air india call center numbers but no one pickup the phone.
Sent an email - No Response.
Sent message on Face**k - No reply.
Requesting everyone to pre be cautious before booking ticket via Thai Lion Air.
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Thomas Cook Airlines
- 16 April 2019
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I flew from Larnaca (Cyprus) to London Gatwick for only 54 pounds sterling in the middle of April. This is a 5-hour flight. Bought this ticket on the eve of the day of travel. No online registration was possible but quick registration at the airport, I was given a window seat on request without hassle. The aircraft looked new, the in-flight service was adequate though only tap water was free, other drinks and snacks had to be paid for. The flight was smooth, some serials and a film were shown on the common screens. A decent flight overall, with incredible value for money.
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Red Wings
- 08 April 2019
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Red Wings airline – Deceptive prices, made up additional charges and rudest staff ever
I must warn all travelers about Red Wings airline because they are the most unprofessional and untrustworthy airline I had a misfortune of dealing with. I am a frequent traveler and I traveled through Europe, Asia and Africa and I never encountered such treatment. Me and my husband and mother flew fr om Belgrade, Serbia to Moscow Domodedovo airport (outbound: march 23rd and return march 30th 2019).
First – they make the booking process really complicated and you don’t have the option to get a ticket with check-in baggage (I purchased tickets via skyscanner, sent them additional baggage request just to be informed that the airline does not offer that option). I contacted Red Wings and got the response I can purchase the baggage on their website, but since I didn’t purchase my ticket via their website but via third-party site, that was impossible. So they told me I could purchase additional baggage at their counter at the airport and that the price would be 2500 Russian rubles (around 35 euro). That was not true – because they charged me 50 euro for that (I kept the receipt)!
Second – the airplane personal was the rudest ever – I never saw such treatment, no smiles, no please – they were fighting with some passengers in the rudest manner.
Third – on our way back – they CHARGED US ADDITIONALLY for the carry-on luggage! I flew around the world with that suitcase and low cost and regular, and NEVER, no one ever charged me the price of a 23kg suitcase for a 5kg bag that fits the global carry-on standards but only in Russia it is bigger than allowed (!!!). Just to be clear – in Belgrade (wh ere we were flying from) they regularly checked it and let us pass without problems, this was just on the way back.
Fourth – since we made a complaint at the Domodedovo airport in Moscow not just because it was outrageous to charge for a bag that was free on our way over, but because the staff at the check-in was extremely rude, unhelpful and even dismissive and sarcastic – all three of us were shocked at that behavior. That was March 30th, and to this day (April 8th) no one from the Red Wings airline made contact or responded to the complaint.
So to sum up – I honestly recommend you avoid this airline because you will get overcharged, disrespected and mistreated and that is something you don’t want when you travel. They are deceptive about their prices and very rude to their customers so it is safe to say I will never travel with them again, nor will my friends and acquaintances.
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Seaborne Airlines
- 04 April 2019
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Its been 4 months now since I traveled on seaborne airlines and with multiple emails regarding my bags being broken into and stuff stolen I get no reply other then form letters from the emails I was told to write to . I have sent like 30 emails and still 4 months later no reply. There is no phone number to call its just email and its worthless. I had about $500. worth of things stolen and it appears seaborne cares nothing at all about their service nor do they care about my experience.
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Air Antilles Express
- 20 March 2019
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My flight from St Martin to Guadeloupe was cancelled - 2 years ago.
Since then I have been trying to get the refund owed to me.
The phone number always gives the message: this system is busy, please try later' and the client service just advises me to fill in another form (I have done this twice already).
More than 60 emails, several promises of a refund, and I still have not received my money.
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Tigerair Australia
- 11 March 2019
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The only afternoon flight Adelaide to Sydney 27Feb19 was delayed, then we boarded, next disembarked, later that evening the flight was cancelled. The cost flying to Adelaide to catch Tiger, overnight accommodation in Adelaide, no show fees at the motel in Sydney ( their phone did answer the previous evening). Could have caught Virgin next morning but Tiger texted and emailed saying they would depart 10am next morning. The flight was delayed then rescheduled 300pm which was too late to visit the Consulate in Sydney and we had a very very important need to be in in Whyalla by 12 noon thursday. The early thursday Jetstar return flights were rescheduled for the following week but at a cost and we flew back to Whyalla. Our losses amounted in excess of $1000 and a separate issue the Tiger flights to Sydney were charged 3 times. Our calls to Tiger and on line lodging of the details of this item had been done the week before. As of today, no resolve. Tiger did refund the one of the charges for the actual flight. No reply to a second follow up email and phone call. No a good day for myself and my partner! The wrongly charged amounts for air fares will be pursued. Whether we can get any of our losses re the delayed/cancelled flight is unknown. I have booked many tens of thousands of dollars for flights, for myself and friends online, but never have I been charged twice for a failed booking.
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La Costena
- 03 March 2019
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I would like to report how bad service is given to pelople who have to fly this airline, My experience from Managau to Bonanza recently was a bad experience. First they charge excessive rates with lousy service. Supposedely two flights and never tell you in which flighy you are going.onlt special people. From Bonzana to Managua even worse. I had to wait a whole day to return to Managa, not even tell clients little info favoring employees from HEMCO and leaving people just waitin. Employee in Bonanza were very courteous abd had hand tide. U need to upgrade service, runway, office space. PLEASE TAKE ACTION.
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WOW air
- 15 February 2019
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Land in Iceland and waiting for connecting flight to Dublin. Board shows no gate announced as yet. Next thing I see is ‘gate closed’ and C27 announced as gate simultaneously. Run to find anybody in Wow livery-nada! Go to service information desk and staff indicate the end of the counter where Wow would be-no one there. According to one staffer, they all left because there was no activity. Yeah, tell that to the customers frantically trying to contact people they will miss in Dublin, who don’t have the keys:instructions to the property we are renting in Tenerife. Customer service is a total fail.
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Wamos Air
- 09 January 2019
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I flew with Wamos on December 13th 2018. The flight to Gatwick was ok but nothing great. The flight back to Denver was awful.
Unfriendly crew. Grubby old plane. They fan out of my pre paid vegetarian hot lunch and gave me a cheese sandwich...
Both flights they sat me in a middle seat after specifically booking an aisle seat.
No TV'S. Terrible service. Crew seemed confused and agitated getting food to passengers. Horrible experience.
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BA CityFlyer
- 06 January 2019
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Hi City Flyer,
I am writing to you because I want to give some credit to one of your flight attendants.
I was flying fr om London city to Edinburgh the BA 8710 on 04. Jan 2019.
Wh ere I got an excellent service, she was very kind and looked very secure about here work, and that’s why I felt very convenient to fly with her. 😊👍🏽
I had a great trip and I think she deserves some credit.
Best regards
Sabrina
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KD Air
- 26 December 2018
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In short KD Air will not refund your ticket even if THEY cancel the flight for any reason! This applies even if they commit to the refund. KD Air is a business that should be taken down!
Below is my story... Please visit kdair-reviews(dot)com to express your experience with KD Air.
Everything seemed totally fine when booking two return flight tickets from Vancouver South to Tofino for our 3-night stay (tickets worth 698 CAD). Then it all went wrong…
KD Air called two days before scheduled departure, telling me that the flight to Tofino is cancelled due to unscheduled maintenance. I had to book the flight with other airline for double the cost. KD Air assured me that the flight from Tofino to Vancouver South will still happen.
After the first night in Tofino, KD Air called me again and told me that the flight back to Vancouver is cancelled due to unscheduled maintenance. Again, I had to book the trip back with another airline for double the cost!
As I don’t live in Canada, KD Air’s customer service assured me that I will get back money back!
It has been 5 months and counting (since July 2018), I still don’t have my money and KD Air decided to stop responding to my emails.
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Aeromar
- 05 November 2018
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This airline provides terrible service. They oversale their flights, do not train their employees properly to deal with crisis and then, they brake airlines safety protocol. This airline actually checked my suitcase, put it in the plane, but didn’t assigned me a seat. They didn’t get the suitcase out of the plane, but flew it to my destination city. Now, I can’t find anyone to help me retrieve my suitcase and no one seems to know what to do. The agent in Oaxaca, Mr. Diego Leal lied to me telling me there was going to be someone at the airport at 4:00 am to give me my suitcase. They mistreat their customers and provide an undignified service and cause tremendous stress with the ineptitude of their employees. I wish I could recommend this airline but they are not trust worthy.
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Vanilla Air
- 01 November 2018
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Very poor airline indeed and their collective weight limit of 7kg max is a disgrace too. Unless you're going away to Japan for a 1 or 2 days there's no way that anyone can remain within that low threshold. From my observations it looked like everyone was caught out by this ridiculous restriction and had to fork out.
Avoid and book elsewhere is my advice.
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Cobalt
- 27 October 2018
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I have unflown tickets on cobalt worth 500euros and they no longer operate.
Nobody can refund me!
People who paid with cypriot credit cards will be refunded.
I paid with my french credit card.No refund!
Do you think is logic?
I can only name this a FRAUD. And not only on behalf of the airlines but as well from the local Authorities....
Third airline to cease operating in less than 6 years in Cyprus! Cyprus Airways, Eurocypria and now Cobalt
Congratulations!
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CSA – Czech Airlines
- 23 September 2018
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I would give this 0 stars but I can't. The shittiest customer service in the world. I would advice to pay the extra money for another airline. Delays and loss of bags is a nightmare to deal with.
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Mahan Air
- 30 June 2018
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Will never fly with this airline. They were very misleading with the cancelation policy or changing of flight. Agents will try to blame the passengers and will not accept responsibility. Contacting them via email or phone is a nightmare. Do yourself a favor and fly another airline.
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Servant Air
- 08 May 2018
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Servant has the best prices and best service in Kodiak.
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Trans Maldivian Airways
- 06 March 2018
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The most fun flights I've ever had; the chance to watch the pilots in action is quite an experience; the crew are very friendly, the scheduled flights were on time unless the weather closed in, which indicated to me that they are not risk takers!
Thanks TMA, flying with you was a pleasure!
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LC Peru
- 23 February 2018
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For anyone thinking about flying with LC Peru, please be warned. We had a flight booked with them that was cancelled one week before it was due to depart. Although guidebooks and travel websites state that flights can be cancelled due to bad weather, this was clearly not the case in this instance. We have never received a refund. This is theft. We have had lengthy e-mail exchanges with two different departments within the same company that do not communicate with one another, each time with a different person. They said they no longer had our details from when we booked the flight and demanded copies of our passports, bank accounts, and contact details via unsecured e-mail accounts, yet we have never received our money. We lost a lot of money and time as a result.
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AirAsia Zest
- 23 December 2017
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Absolutely terrible airline, always late, unhelpful staff, many safety issues.
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Mauritania Airlines International
- 13 October 2017
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The airline lost my bags on Monday October 09. It is now Friday, October 13 NO BAGS AND ABSOLUTELY NO HELP NOT EVEN A RETURN EMAIL. Be very careful when flying Mauritanian airlines avoid at all cost or keep yours bags with you.
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Shaheen Air International
- 06 October 2017
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I Just had the worst customer service experience at Shaheen Airlines counter, Islamabad Airport,05 Oct 2017
I was on an official visit and had a confirm return ticket from Islamabad to Karachi at 7 PM.
When I arrived at @ShaheenAir counter I was told that no record of my ticket was found in their system and I will have to buy a new ticket to board the next flight, which I already had and I told them that it was not possible and it might be an error in their database. As the tickets were confirmed last evening and moreover the tickets were booked through official channels. But the attendant remained adamant and maintained that I could not fly with the ticket I had.
This took pretty long, either they did not have the systems for automating these small decisions, or they did not use it if it existed
It was already late and the flight finally took off and I was stranded at the Islamabad Airport due to @ShaheenAir extremely unprofessional behavior and poor ticketing system.
The situation took its toll when I was informed that they have now found my ticket's info in their system and due to @ShaheenAir system error they were not able to locate it before and now my next flight is at 10 am
I arrived at the airport at around at 6 PM and stranded uptill now without food or water.
not one #ShaheenAirline official turned up to offer explanation
It was one hell of an experience @ShaheenAir never travelling from this airline again
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THAI Smile
- 05 September 2017 IPS
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Thaismile on board staff very rude and no consideration for the passengers
Shortage of everything including water , beverages,food and not no coperation with the passengers
Really hard to travel again
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DART Ukrainian Airlines
- 17 August 2017
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With all responsibility i can say "it was the worse air company in my life". The flight was cancelled and started just the next day, during our 12 hours waiting in the airport represents of the Dart company were promised that the flight will start every 2 hours. I lost more than 300ˆ and the company didn't refund my expenses.
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Travel Service Hungary
- 28 July 2017
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They cram too many people into a charter plane, and as a consequence they also have a ridiculously low hold luggage allowance (15kg). Staff generally OK, except for three members of the crew (including the Captain) that flew flight 7O 5085 from AOK to BUD on 27-JUL-2017. They treated me like dirt while boarding, and when I complained they treated me as a flight hazard. Better not book any trips with any tour operator that charters this airline!
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SBA Airlines
- 10 June 2017
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This airline should be upfront with their customers about their delays. It would avoid lots of headaches and frustrations if they were honest about the real departure time instead of making up stories about having equipment failure and keeping you hanging for hours and days at the airport. There are much better options even if it means paying more money.
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Lucky Air
- 04 May 2017
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Highly disgusting, very frustrating and most unreliable.
No phone number is correct. No customer service available.
Never book a Lucky Air Flight, you will be in soup and will have no reach to either to Airline nor any representative.
Thanks
Dr. Asvene Sharma
Ph:+86-1380-9296804
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Tarom
- 10 March 2017
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Disapointing. They cancel flights like Alitalia. For Iasi-Bucuresti-Paris, they cancelled the first leg and suggested an alternative that leaves Iasi later the second flight, from Buc leaves to Paris. Need I say anything else? I expect more changes/cancellation until my departure - it's not too late.
Probably good enough for Romanian standards. If you are really flexible, for the money, you may be able to work around things like this.
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Borajet
- 17 August 2016
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They cancelled our flight without informing us and we got stuck at the airport. We had to buy another ticket to go to out destination and paid 950tl ($400) judt because of them. Also, they haven't gave our money back yet. Even though it has been a month since they cancelled the flight. Never ever again would i buy a ticket from them again! The worst airlines, shit customer service. I don't recommend it to anyone
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Zimex Aviation
- 05 July 2016
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Excellent service & wonderful team.
I must admit that flying over South Sudan is not exactly my cup of tea, but the crew made me feel safe and rendered my experience very pleasant.
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Germanwings
- 21 June 2016
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Just terrible. Avoid if possible. Customer service doesn't exist, they just treat you like a piece of ... luggage. I should maybe try DHL?
Last week, I had 1 return flight. 1st flight was overbooked so I was denied and needed to come back 24h later for the next day flight. Next day flight arrived at destination with 2 hours delay.
Return flight was already boarding 30min late. Once they locked all passengers in the plane, they announced a 2 hours waiting time, inside the plane... no drink, no food was served. Hopefully, we could start with only 1h30min delay but all in all it was my worse trip ever.
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Sriwijaya Airlines
- 22 April 2016
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Great service combined with friendly staff
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Novair
- 02 April 2016
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I bought Novair extra for better legroom. Last minute change of aircraft canceled this option and i got the most cramped seat I have ever experienced. No room for my legs and not even somewhere to put a book. Several hours extra in this seat due to technical problems on the out journey. One of 3 toilets out of order on the return journey.
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Yeti Airlines
- 27 March 2016
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Very polite aircrew. Great flight over Mt. Everest.
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Silkair
- 19 March 2016
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I was scheduled to travel on Silk Air Mi491 leaving Thrirunanthapuram on Sunday 13th March at 22.45. When I arrived at the airport I found that the flight had been cancelled some time previously and that the message had not got to me. I was naturally worried, both about getting home and what I would do that evening. A lady called Dhanya arrived to look after me and I cannot praise her highly enough. She reassured me, organised a flight from another airport for the next day, transport to that airport and a hotel for the night. She was polite, professional and an extremely helpful person to have around in this situation. I only wish all airline representatives I come into contact with were of the same standard as Dhanya. I cannot find an email address to send this information to, so I hope someone at the airline reads this message.
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Sunclass Airlines
- 18 March 2016
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Great service! Comfy seats, a little loud, great food and extremely friendly crew!
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Jetairfly
- 11 March 2016
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I have booked with Jetairfly twice. I had no problems the first time, as I purchased a one-way ticket from Orlando to Brussels. The second time I made the same reservation for new years eve, except it was a roundtrip. I arrive to the airport, located 4 hours from my home, only to be told that my reservation was cancelled for no apparent reason, and I was not able to board the plane. They claimed an email was sent to me regarding my cancelled flight, but I never got any; and I'm reliable when it comes to checking emails. I had the reservation on hand, but they still refused to seat me. I booked via Orbitz.com, who helped me get a last minute ticket, but I had to miss a day of my 5 day trip and pay extra for a new one.
As if that wasn't frustrating enough, I was working with Orbitz so I could at least receive a refund for the trip they cancelled on me. It took two months to reach Jetairfly. I finally received an email from Orbitz regarding my refund. I paid $560 USD and they only returned $5 USD of unused taxes. So not only did they ruin my holiday, but they also kept the money for a flight I supposedly wasn't seated for. And I called the Jetairfly customer service since Orbitz practically said I was on my own. The person I talked to wasn't the most professional at his job, and he gave me an email to send. To no surprise, I haven't heard back. So if you're trying to purchase a cheap ticket, save yourself the headache and avoid this airline at all costs! You have a good chance to save money, but you're also highly susceptible to having reservation problems at the last minute.
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HOP!
- 20 February 2016
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Be careful buying tickets....baggage charges are very high...and the site is not user friendly to purchase in hole baggage
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West Air
- 31 December 2015
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Terrible airline.
- no English speaking customer service
- customer service (with Chinese help) is terrible
- airline changes flight time last minute with no reason
- refuses to reimburse cost of inconvenience
I've generally had a terrible time with this airline. I was supposed to fly from Shenzhen to Zhengzhou - flight booked over a week ago. Less than 10 hours before the flight I receive a message saying the flight time has been delayed by THREE HOURS. What does this mean for me? It means that the hotel I reserved, the time I booked is being wasted; I have to take a taxi to the airport instead of public transportation which is 150 RMB (a fifth of the cost of the actual flight); general inconvenience and meeting times are delayed and cancelled.
Don't expect Chinese airlines to offer any sort of positive customer service. This is the last time I'll fly domestic in China. This airline is absolute rubbish.
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TUI Airlines Netherlands
- 17 October 2015
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Arkefly is the only direct flight from Amsterdam to Orlando Sanford. We flew from Amsterdam to Sanford in October 2015. We had a pleasant experience and the online check-in gotta improve a little. When I wanna check-in online, then I stucked at the page "reserved the service" and can't proceed further. It was very frustrating.
Further more, the service on the flight was OK, some flight attendants weren't always smiley and friendly. Hey, when you weren't happy about your job or customers, then it wasn't my problem to look at your grumpy faces.
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