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 ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

SkyKing

04 May 2012 ariel
Hands down the worst airline. The fly was always delayed fr some reason or another.
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Harbour Air

01 May 2012 Guest
Excellent friendly humans employed there!!
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SpiceJet

19 April 2012 Caio
I've flown in and out of Japan and the Philippines different times and never had my carry on ekcehcd for weight. Japan used to have you open the bag so they could inspect it for prohibited items, but they have slacked off on the lately.
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Aerosur

18 April 2012 Guest
In march and Aril 2012 Aerosur's service has worsened. The flights are late or are cancelled on a consistent basis. The airline owes taxes back from 2004 and the Bolivian government has intervened the airline.
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Continental Airlines

05 March 2012 hh
NEVER AGAIN - I'd rather swim! The 13hr flight from Beijing to Newark is long enough without dealing with surly inept cabin crew. On the way over we had one fabulous male crew member (I think his name was Stephen - he was a delight) bit the rest were down right rude and scruffy. What kind of an airline hires staff that are too short (and too unwilling) to close the above seat luggage compartments? They got passengers up out of their seats to help them, what would happen in an emergency situation!?! The food was appalling (local Chinese carriers do a better job - and that's saying something!). The only thing saving us were the in seat TV's but the touch screens should be labelled thump screens as that is what you get banging on your head rest all the way! Avoid at all costs!
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Pakistan International Airlines

10 November 2011 Guest
Outstanding service. Mostly on-time, no extra payment for meals or baggage and very reasonable fares
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Air Vanuatu

06 October 2011 Guest
No complaints about the flights, but baggage handling was a completely different matter. On arrival back in Sydney from a fishing trip on Santo, I was presented with my new fishing rod case (4mm thick PVC tube) snapped into 3 pieces, one of the rods inside snapped in half and another rod crushed at the base - about $550 worth of damage. I reported it straight away, at the airport, and went through the claims process. Over 9 weeks later, I'm offered a payment from Air Vanuatu, of $200 to cover the damage. What a joke.
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Viking Hellas

30 September 2011 Guest
do not use viking hellas, it's the worst flight ever!!!I was to flight from athens to manchester and at first they said that the we had a delay about 7h and then that the flight wasn't able to flight due to economical issues. The result was that I should book a new ticket with 830euro for the next day, because I had to go to manchester immediately. The stuff was so rude and make fool of us.
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Fiji Link

27 September 2011 Wendy Macfarlane
I have nothing good to say about this airline. Their schedule is unreliable and their customer service is non-existent. Our inter-island flight was cancelled 3 weeks before our scheduled flight. However, Pacific Sun did not bother to notify the travel agent until 5 days prior, when we were already in Fiji on the first part of our vacation. The information given to the agent was that the flight was changed to a later time. Based on the new time, we believed the later flight would still get us to our second destination (another island) on time. But Pacific Sun either gave us the wrong information, or changed the flight schedule (we could never determine which). The result was that we did not arrive in time to catch the last ferry to Castaway Island and had to wait until morning. Consequently, we lost one nights stay at the Castaway, which cost us $1,000. Had Pacific Sun informed us of the flight change WHEN THEY ACTUALLY CANCELLED THE FLIGHT 3 weeks before our departure, we would have had time to cancel one of our nights at The Castaway and saved $1,000. I wrote letters to several people at Pacific Sun as well as Air Pacific. The only response I received ignored the issue of the late notification (which caused the problem) and offered nothing other than an apology: not a voucher, gift certificate, NOTHING. The suggested that I submit a claim against our travel insurance, but travel insurance DOES NOT COVER flight changes. Several people in Fiji told me of similar problems with this airline. In fact, travel agencies do not encourage people to travel inter-island due to the Pacific Sun's unreliable service. The people of Fiji are extremely warm and helpful. The people who run Pacific Sun are the exact opposite. The people at the parent company Air Pacific, apparently could care less as well.
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Flynas

19 September 2011 Guest
It is true that the demand is very high the airline must start direct flights to Jeddah and Riyadh with onward flights to Pakistan- notice high volume of passenger sales and excellent service Start a direct Birmingham UK to Pakistan - Thanks
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TUIfly Nordic

09 September 2011 Guest
Service is not so good. Don´t fly with TUIfly Nordic.
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Helvetic Airways

04 September 2011 Guest
I have flown with Helvetic numerous times to Zurich (operating on behalf of Swiss). They are basic, but comfortable and unfussy. Cabin crew are efficient and flight crew friendly and informative. The Fokker 100s are small-ish planes but always feel safe.
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Blu-Express

26 August 2011 Guest
Our Rome-Istanbul flight was rescheduled for 5 hours later than planned, then delayed by an hour and a half, then by another hour - our 10.30am flight became a 6pm flight, at last count. This would have caused us to miss our expensive connection back to Sydney from Istanbul. The Blu-Express staff were unhelpful, unsympathetic, not knowledgeable at all and genuinely didn't care. After two hours they still couldn't find our luggage after we cancelled with them and booked another flight at our own expense (to get to our connection on time), and they refused to forward our luggage on. it was the guys at Turkish airlines who helped us clean up the mess Blu-Express had made, and told us how we could claim our luggage once we got back to Sydney. Blu-Express is without question the most incompetent, unreliable, unprofessional transport service of any kind that I have dealt with in 10 years of regular travel both locally and internationally. I would not recommend them to anyone, ever.
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Aurora

22 August 2011 Guest
Flew SAT from Korea to Russia, Excess bagage cost was $ 7 US per Kilo above 30 Kilos. Would only allow 1 piece of carry on < 5Kg or had to check it. Ran out of Russian Imigration cards at row 5 had to sit in the russian immigration to fill out the cards. Staff was ok, Plane was old but in good shape
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Airnorth

02 August 2011 Guest
If you need to get there on time, drive!!!!!!!!!!!! They are always changing flight times.
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Pacific Wings

19 July 2011 Elizabth
I had such a terrible experience with this airline. I purchased a promotional flight from BNA to ATL for early July and was incredibly disappointed with how the airline handled themselves. I got a call from the airline at midnight the day before my flight informing me that the times had changed and to call them back at a specified number. Upon calling them, I'm informed that my flight is not only canceled is discontinued.When I ask what I'm supposed to do about getting to my destination, the agent was very detached and unsympathetic. I was offered a refund and not even apologized to for the inconvenience. I waited two weeks for my refund to process which still never came through. When I called them back to inquire about my lost funds, they nonchalantly tell me that my card number was invalid and therefor unable to process. I had to re-submit my information with them and am still waiting, 2 weeks later, for my money back for a flight I never took. I will never encourage anyone to fly with this airline, and will in fact warn my family and loved ones to steer clear of this company.
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Sky Airlines

12 July 2011 Arne
The worst airline I have ever traveled with. Unfriendly, rude and unprofessional cabin crew. Lousy food. I hope the cockpit crew is of better quality. They certainly can not speak English.
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East Air

03 July 2011 Guest
Never take this plane when traveling inside Afghanistan.
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Cimber Sterling

02 June 2011 Nicole
Worst flying experience EVER. We had a connecting flight through Cimber to Denmark from Rome, one of our earlier flights was delayed and we ended up being at the check in desk in Rome only one hour prior to departure - and they had closed. We couldn't check in, missed our flight, no one at the Rome airport worked for Cimber could help us, all they could do was give us the phone number of the main office in Denmark to call (closed from 12-1 for lunch). We called and in order to get on their next flight we would have had to pay $700 in addition to the $500 we had already paid for our two economy tickets (basically buy new tickets). And the 'customer service' lady had the nerve to tell us "well, other people seem to have made the flight, why couldn't you?"? We will NEVER fly Cimber again.
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Air Italy Polska

17 May 2011 maky rendon
this airline is bad!!!! we cant even make a reservation online! this is the year 2011 and this company wants to have flights from krk to ord but we cant eve purchase tickets online! and who is panoramatours???? they wont reply e-mails or wont pick up the phone.
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Monarch Airlines

11 May 2011 Guest
I wish to thank you all the cabin crew on the flight Mon 360-368 of the 20/27april 2011 for the friendliness, kindness and professionalism. Great flights, good spirit, great team.
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Chautauqua Airlines

19 April 2011 Guest
Good flight from Nashville. Liked the option of a direct flight.
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Star Peru

20 March 2011 Guest
Worst airline in the world. Do not book your tickets with them on their website. We bought our tickets through their website. Our credit cards were charged and their system sent us the e-ticket number and confirmation. However, when we checked in the airport, they just said they can't find us in the system. Funny thing is, they can find the money charge to our credit card. So, they just ignored us for 4 hours no matter how we try to communicate with them. At the end, they said they can only refund us money in 5 business days without any other compensation. We spent additional $200 to get tickets from the other airline on spot. Seriously, do not risk your money and time with this airline even though it looks cheap. If you search in the Lonely Planet Forum. Many people have the same problems. DO NOT TRAVEL WITH THIS AIRLINE!
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Manx2

19 February 2011 J Dimelor
This was my favorite air line but recently it has become very devious about its booking charges. For example it says on its booking form than baggage booked on line costs Ј15 booked at the airport but Ј10 booked on line, yet when you try to book on line charges youЈ17.98. Plus there are other charges on top of these which are not made clear. For this reason I for one willnot use them again. Rip off Britain is alive and well
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StarLine.kz

07 February 2011 Guest
it was the only way to go home every 4 months for R&R. We called it workers flight and its the worst Airplane you can see. Even Ateist people was praying during the flight with this airplane for land safe.
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Pluna Lineas Aereas Uruguayas

22 January 2011 Guest
Buenos Aires to Porto Alegre (Brazil) with change of planes in Montevideo. Check-in staff in Buenos Aires very unhelpful, even though I was travelling alone with two children and a baby. Had to ask sales desk for new print of e-ticket as check-in desk alleged that we had not purchased tickets, having told us beforehand that we had seats reserved only for the second flight. How on earth we would get to Montevideo to take that flight is anyone's guess. Then the plane was delayed for two hours, which seems to be an everyday occurrence. We were transferred to another flight four hours later, by Brazilian airlines Tam, as we were going to miss our connection in Montevideo. One of our three luggages was lost in this transfer, never to be found. To add insult to injury, it took many trips to the airport and many phone calls to get them to produce a lost luggage form. Very incompetent and very unhelpful. Having travelled with many airlines over many years, would not recommend Pluna to anyone. Never seen anything like it.
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LATAM Colombia

18 January 2011 Guest
aires sent me an email cancelling my flight from Panama city to bogata..I wonder if they will refund me.I do not understand why they can accept money from a credit card but clain they cannot refund to the credit card!
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Kyrgizstan Airlines

09 January 2011 Guest
Worst flight ever! It was a very nervous flight sitting on some ancient soviet era Tupolev Tu-134 for 4 hours no leg room, seats were hard and uncomfortable cabin crew were friendly food was bad with frozen bread rolls and to top it all of one of the engines failed during the flight. Never fly again.
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Ozjet Airlines

08 January 2011 Guest
horrible! the aircraft are old and the engines on the planes look acient but the crew are friendly but we had a 5 hour delay from melbourne
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Athens Airways

14 October 2010 viviana franzosi
i'd my booking calcelled in may and no refound after 4 month. Iwant my money back
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Saudia

19 September 2010 Guest
Service is excellent if you are a Priest or an Imam ...very dry ailrine . You must carry a Quran, Bible or any religious book to keep youself occupied in the air...
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FlyNordic

05 September 2010 David Mintz
Norwegian is not a bad choice if you have plenty of time to get from point A to point B and are not making any connecting flights. They seem to be a reasonably priced, no-frills airline. However, if you are making any connecting flights, DO NOT fly Norwegian! EVER! Their policies around replacement tickets are absolutely inflexible. Your savings will quickly evaporate if your connecting flight is delayed, as they will make you purchase new tickets. For a family of 4, we were going to save about $120 by choosing Norwegian over SAS. However, because our flight into Arlanda was delayed (and we cold not contact Norwegian because we were in the air), it ended up costing us over $1000.00 extra.
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Viking Airlines

24 August 2010 Guest
A 23 hour delay in my flight out, a 2 hour delay on my return flight, poor communication a lack of respect for paying customers. A shambles!
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Tatarstan Air

17 August 2010 Guest
I booked a flight on Tatarstan Airlines from St. Petersburg to Kazan and tried to get a refund or change the date on my ticket as I had to cancel my trip due to the wildfires 2010. Because many of the customer service representatives did not speak English, they hung up the phone on me. This occurred about six times until I finally got through to a representative who rudely forwarded me over to her manager. After speaking with manager for 10 minutes about how unprofessional the customer representatives were, he told me that his representatives were not used to dealing with "Westerners," and apologized on their behalf. I never received a full refund on the ticket. After this experience I vow never again to fly Tatarstan Airlines.
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Saga Airlines

29 June 2010 Guest P.Cooke
I had flights booked from Newcastle 5th sept 2010 with this airline which were booked in january only 9 wks before the flight they cancelled it,leaving me to try and find alternate flights at the start of peak season and also with a cost of Ј74 for cancelling the hotel I had booked which cant accomodate me on the only replacement flights I could get which are 2 days earlier and the cost of phone calls to Turkey to find and book another hotel at short notice and card charges made when booking.This would have been the 1st time I had flown with Saga but I certainly wont be making the same mistake again so BEWARE
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Air India Express

22 May 2010 Biswendu
Value for money ! Fleet of brand new B-737-900. I had paid INR 2200 fron CCU-DAC, comperatively cheapest in this route, where other palyers are charging almost double. Only problem is schedule ! But I do prefer Air India Expree.
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SmartAvia

19 January 2010 Guest
Nice service, very little room in seats
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Air Macau

11 January 2010 Guest
Taipei to Shanghai, via Macao in Economy. Check-in swift and all flights on time. I was allowed to go ahead of the mess of tour groups at the Shanghai counter in order to check in. Seats are cramped and food is fair (you might want to eat before you board). Planes were full on all sectors. Bring a good book for entertainment. Not exactly the world's jazziest airline, but certainly not the worst. Air Macau - by Jerry Lin
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Kam Air

26 December 2009 Dave Stanley
Dubai-Kabul-Dubai. The price of tickets is very high. It costs more to get to Kabul than to the UK from Dubai. Kam Air were OK on this trip. It was a MD-82 both ways and were were almost on time. The only problem was the return because of some stupid security procedures in the airport. They apologised for that, though it was not their fault. Neither flight was full, so was able to get a row to myself, which helps. Kam Air, along with Safi, is still the best way to get to Kabul from Dubai.
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FlyLAL - Lithuanian Airlines

21 December 2009 Guest
AMS - VNO in Business. Small fleet of 737's, but row 1 A/C has exceptional legroom as there is no cloaks cupboard. Operated as a code share with KLM on this route. Choice of Orange Juice or Champagne pre take off, printed drinks menu then a hot meal service, salad, beef with pasta and veg, choice of bread, chocolate mouse desert, choice of wine. Hot drinks plus choice of more alcoholic drinks if required. Staff very courteous. On board magazine had interesting articles about Lithuanian history, and changes since Independence. Vilnius airport is in process of enlargement but immigration was efficient.
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SA Express

15 December 2009 M Preston
CPT-JNB-CPT economy. I booked 3 days before departure for a quick return trip. I would have travelled SAA in preference to the other carriers, but after booking I compared prices between SAA and the four other domestic carriers, and comparing similar timings, SAA was the least expensive (ZAR 1565), admittedly not by much, but so much for 'low cost' carriers. When I saw the long check in queues for the other carriers at CTIA I was even happier to have booked SAA, simply drew my boarding card after checking in online and sauntered to the boarding gate. Flights were punctual, lots of information from the flight deck, cabin crew attentive and friendly, modern clean aircraft, and decent seat pitch.
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Buddha Air

14 December 2009 Guest
We booked and paid for our Buddha Air flight fr om Kathmandu to Pokhara three months in advance. The confirmed flight time (12:30 PM) didn't match the internet flight time. The tickets delivered to our Kathmandu hotel had us on a different flight, with a departure time of 2:30 PM. We called Buddha Air for two days with no answer. Our hotel finally reached them, and changed our flight to 9:40 AM, since our 12:30 flight had sold out---in other words, they'd sold our original seats to someone else. We tried for 3 more days to reach Buddha by phone, and finally dropped by one of their offices. They had our names on a confirmation list for the 9:40 AM flight, #605. When we checked in at the airport, we noticed we were now on a completely different flight, #601, which departed at 10:00 AM. It was a prop-plane, and held maybe 20 people, with only one seat on each side of the aisle. There was no confirmed seating. (A tip: for great mountain views on the way to Pokhara, sit on the right side of the plane, and fr om Pokhara to Kathmandu, on the left.) It was a relatively smooth flight for what many term a "vomit comet". Buddha Air's slogan should be "We'll get you where you're going, but until then, you'll be confused."
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Air Kyrgyzstan

09 December 2009 Guest
Return journey from Bishkek to Osh. This has to be one of the world's most spectacular flights over the mountains between Kyrgyzstan's two main cities. The flight experience was OK with an old Antonov turboprop on the outward leg and a Tu134 on the return. Both were on time and with clean aircraft, although certainly not the newest. The airport check-in at Osh was a bit relaxed in procedure and chaotic, but did the job for the small number of passengers. I'd fly with them again on this route.
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Aeropostal – Alas de Venezuela

29 November 2009 Brian Gissane
Caracas-Quito with Aeropostal, was concerned before flight and rightly so. They virtually ignored all regulations and just took off without any real interest in safety procedure etc. Plane old, seats crap, designed for very small oompa lumpas i think. I feel asleep waiting for water from FA and woke about 30 mins before landing. Food good but service lousy and the crew were still standing when the plane landed and the seatbelt lights etc switched on about 10 seconds before landing. Surprised they haven't had more fatal incidents. Check in a joke too. Complete disorganisation and people running everywhere. Only for helpful Lufthansa staff I wouldn't have got my boarding pass or luggage on the flight. One to be avoided if possible.
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Bellview Airlines

28 November 2009 Rebecca Star
I was recommended to fly with Bellview. The rates are quite good compared to Virgin Nigeria, British Airways etc. The flight out was excellent, plane was empty and it was a night flight so slept over the seats and everyone had a choice of where to sit. Staff were courteous and kind. My flight home was absolutely despicable. The flight was cancelled from Lagos, we were stranded for 2 days until Bellview finally pulled their finger out and put us in a Hotel for two nights. There was a 10% pay back next time you fly with Bellview, but no one was ever given it. The manager of Bellview in Lagos did not know what she was doing. In Lagos airport the staff of Bellview were unfriendly and very unwelcoming and rude. Finally we boarded flight B3282 on the Tuesday two days after it was meant to be. After this, and still no compensation I can say I will never ever fly with Bellview again. They are unreliable, unprofessional and provide a very bad service. I would rather pay more to fly Virgin Atlantic or British Airways as they are reliable.
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Viva Macau

27 November 2009 Guest
Flew Viva Macau Sydney to Macau return. For the price paid AUD$510 return, it was worth it. As with other posts, entertainment was non-existent, you must pay for about 99% of everything. seats were standard, enough leg room for average size person. Cabin crew helpful and friendly. You get an itinerary that you print out when you book online and then at the airport counter, collect your boarding pass. unlike Jetstar there was no barcode or anything except a confirmation number so was a little worried about the validity. but was all good. On the flight back, plane was delayed about 1.5 hrs. Overall, definitely good value and a satisfactory experience (bar the flight home) so would fly them again.
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Jazeera Airways

14 November 2009 Guest
DXB-KWI-SAW (Istanbul Sabiha Goken Airport) return. For a low cost airline, I was impressed with the online booking system, inflight comfort (leather seats, good legroom, free IFE (bring your own headset or buy one on board) and connecting flight service. The shows/movies were a mix of Arabic and English, as was the audio channels (x2 English only). All flights left and arrived on time. The area I found a bit inconsistent was the cabin crew. On some flights, the crew were attentive and knew what they were doing. By contrast on other sectors, the cabin crew had an "I don't know" attitude. Of particular concern was on the flight out of SAW whereby the safety demonstration was still being played on the IFE as the plane took off! Can't blame the pilots here, but begs the question as to what an Earth the cabin crew were doing! For a young airline, they have an excellent product but need to make their service a bit more consistent. The product comfort in terms of seats and IFE are amongst the best I've seen on any narrow body aircraft and provided they keep the prices low, I'd highly recommend them.
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Braathens Regional Aviation

12 November 2009 Guest
UME-BMA, economy. This little Swedish airline brings back what flying used to be in the good old days. The flight was an 1 hour short hop between Umea (a small city up north) and Bromma (a tiny, central airport of Stockholm), in an Avro RJ. Plane was clean, and flight attendants nice - free newspapers (Aftonbladet and some in-flight magazine), followed by a coffee service, a free meal (sandwich, fresh orange juice and chocolate cake)! Before landing, we were given hot towels and sweets.
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