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Home / World airlines / Fiji / Fiji Link

Fiji Link

Country: Fiji
Feeder services for Fiji Airways within the Fiji Islands
IATA code: FJ
ICAO code: FJA
Head office: CAAFI Compound, PO Box 9270, Nadi International Airport, Nadi, Fiji
Phone number: +679 6720 888, +679 3304 388
Fax number: +679 6720 085
Year established: 2007
Main bases and hubs: Nadi International, Nausori
Fleet: ATR 42, ATR 72, DHC-6 Twin Otter

Traveller Rating:

Fiji Link. Airline code, web site, phone, reviews and opinions.
Copyright Clement Alloing

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Reviews & Opinions of Fiji Link:

27 September 2011 Wendy Macfarlane

I have nothing good to say about this airline. Their schedule is unreliable and their customer service is non-existent. Our inter-island flight was cancelled 3 weeks before our scheduled flight. However, Pacific Sun did not bother to notify the travel agent until 5 days prior, when we were already in Fiji on the first part of our vacation. The information given to the agent was that the flight was changed to a later time. Based on the new time, we believed the later flight would still get us to our second destination (another island) on time. But Pacific Sun either gave us the wrong information, or changed the flight schedule (we could never determine which). The result was that we did not arrive in time to catch the last ferry to Castaway Island and had to wait until morning. Consequently, we lost one nights stay at the Castaway, which cost us $1,000. Had Pacific Sun informed us of the flight change WHEN THEY ACTUALLY CANCELLED THE FLIGHT 3 weeks before our departure, we would have had time to cancel one of our nights at The Castaway and saved $1,000. I wrote letters to several people at Pacific Sun as well as Air Pacific. The only response I received ignored the issue of the late notification (which caused the problem) and offered nothing other than an apology: not a voucher, gift certificate, NOTHING. The suggested that I submit a claim against our travel insurance, but travel insurance DOES NOT COVER flight changes. Several people in Fiji told me of similar problems with this airline. In fact, travel agencies do not encourage people to travel inter-island due to the Pacific Sun's unreliable service. The people of Fiji are extremely warm and helpful. The people who run Pacific Sun are the exact opposite. The people at the parent company Air Pacific, apparently could care less as well.

All Reviews of Fiji Link

Fiji Link Discussion:

19 November 2016 Guest 18/11/16

Fiji airways pacific links service is very very poor..18/11/2016 flight from Labasa to nadi 12.45 pm crew name Rachana was soo soo rude and create embarrassing situation. Iam a frequent traveler local and abroad and I understand airline procedures on the same flight another passagener exchanged seats she didn't say anything and she was also rude to my mom. She doesn't know how to treat elders.??

24 September 2014 Guest gulab singh

I have been call to book ticket but no one answer the phone I m sorry to say services provided like this no good

17 March 2012 Guest

Yea i think they had one of their aircraft in for servicing that time, or maybe earlier than that. People had issues with delayed flights over xmas and new years. There isn't much competition except just a bit from Northern Air, who are flying Islander aircraft on some routes in Fiji now. We can only hope things improve over time. I know air pacific is undergoing a re-structure. Most people have negative views of this mainly due to job redundancies of staff, but we have to accept that other airlines are also re-structuring to uplift profit margins and create better services. Results just don't appear overnight. We should trust our local airline to perform better in time to come. Managing an airline is not like managing a business on the street. There are millions of dollars involved in training staff and aircraft maintenance. We could easily say we need competition but does not necessarily mean improvement. The runways are not short for landing. Those runways have been there for ages. Pacific Sun has STOL (short field takeoff and landing) aircraft for which the runway lengths are adequate. Its more to do with viability. Using smaller aircraft for remote destinations and larger aircraft like their ATR's for common routes. For those of us who were born in Fiji and now living overseas....accept that Fiji is not the 1st world country that you living in now. So it is obvious that some things may work out different from expected. Don't expect that things would change just because you are complaining about delayed flights...most of us have gone down that road.

27 January 2012 Guest

Pacific sun owned by Air pacific has great difficiculty keeping thier schedule, often you get delayed or worse still stuck in Nadi or the outer islands for a day or two. I write this as i wait for my mother in law to arrive in a different airport to that booked 90 minutes drive away rather than 10 minutes. And she was delayed from a 10 am departure to a 1530 departure as well. My brother was delayed 2 days on his way back to sydney and 1 day on the way here. friends one day each way. And this is all in the past 6 weeks! It does seem to be a Fiji problem and that includes an investment problem. The Fiji problem is typical of business here, poor discipline from poor managment and some nepotism mixed in. The only solution for that is competition but any strong player would no doubt put Pac Sun out of the game so you cant win. The investment problem is both government and Pac Sun, the airports are poorly equiped most do not have electronic navigation and the runways are too short for most passanger planes.

Discussion of Fiji Link

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