Fiji Link Reviews

27 September 2011 12:09:00 Wendy Macfarlane

I have nothing good to say about this airline. Their schedule is unreliable and their customer service is non-existent. Our inter-island flight was cancelled 3 weeks before our scheduled flight. However, Pacific Sun did not bother to notify the travel agent until 5 days prior, when we were already in Fiji on the first part of our vacation. The information given to the agent was that the flight was changed to a later time. Based on the new time, we believed the later flight would still get us to our second destination (another island) on time. But Pacific Sun either gave us the wrong information, or changed the flight schedule (we could never determine which). The result was that we did not arrive in time to catch the last ferry to Castaway Island and had to wait until morning. Consequently, we lost one nights stay at the Castaway, which cost us $1,000. Had Pacific Sun informed us of the flight change WHEN THEY ACTUALLY CANCELLED THE FLIGHT 3 weeks before our departure, we would have had time to cancel one of our nights at The Castaway and saved $1,000. I wrote letters to several people at Pacific Sun as well as Air Pacific. The only response I received ignored the issue of the late notification (which caused the problem) and offered nothing other than an apology: not a voucher, gift certificate, NOTHING. The suggested that I submit a claim against our travel insurance, but travel insurance DOES NOT COVER flight changes. Several people in Fiji told me of similar problems with this airline. In fact, travel agencies do not encourage people to travel inter-island due to the Pacific Sun's unreliable service. The people of Fiji are extremely warm and helpful. The people who run Pacific Sun are the exact opposite. The people at the parent company Air Pacific, apparently could care less as well.